Emergency Dispatcher

Our Core ValuesWe lift up our communityWe take ownership of our collective performanceWe value and respect all employeesWe empower employees to growThe purpose of the position is to process emergency and non-emergency calls from the public and to coordinate the response of emergency services. This is accomplished by answering calls and requesting information, determining appropriate response type, and dispatching services from the appropriate entity. Other duties include maintaining call records, completing general office duties, and verifying and updating dispatch maps.Processes incoming calls for service by gathering information; requesting emergency type; evaluating needs; determining emergency or non-emergency status; contacting the appropriate responder; dispatching services; monitoring activities; and receiving and transmitting updated information.Prioritizes calls for service by evaluating information; processing requests; prioritizing calls; contacting the appropriate agency; coordinating response of primary, back-up and support units; and providing other agency assistance as required.Maintains records of work performed by creating and filing information.Responds to requests from agency personnel by monitoring units and calls; entering information into local, state, and national systems; confirming warrants; and processing miscellaneous service requests.Assists with training activities by answering questions; instructing new employees on processes, priorities, and systems; evaluating trainees; and submitting progress reports.QualificationsHigh School graduation or equivalentAbility to effectively communicate, both verbally and in writing, with co-workers, the public, and elected and appointed officialsAbility to alphabetize and numerically sequence materialsAbility to hear and understand callers through each ear while wearing a headsetAbility to distinguish colorsAbility to enter information into systems while conversing with callersSkill in the operation and use of standard office software which includes databases and presentation programs, along with standard Microsoft products#J-18808-Ljbffr

Government Careers

Show more