Dispatcher

You're the best and love working with people. You bring a positivity to the workplace everyday. You want to join a team that appreciates you, where you can create your own opportunities. Advertised pay rate is $20 per hour plus bonus. This is a full time position, work hours are 7am until approximately 4pm weekdays. Overtime is common.Because we offer top of the line products and services, we need a top of the line Dispatcher who genuinely cares about the customer and looks at this opportunity as not just a job but a career. As a Dispatcher you will work as part of a dynamic and passionate team assisting our technicians by sending the right technician to the right job, by supporting our Customer Care Team, and ensuring the highest level of care for our customers.What We OfferPaid time offMedical and Dental insurance401k with company matchVoted Best Places to Work by Buffalo Business First/Buffalo News in 2020 - 2026Guardian and LegalShield ancillary productsPaid family and pet bereavement time offThe Big TaskReceive, verify, and dispatch customer requests, as well as schedule and confirm appointments.Organize, prioritize, and assign customer jobs to field technicians.Dispatch technicians, maintain the dispatch boardComplete and submit reports as required to supervisor and management.Support Customer Service and answer incoming calls as needed.Work with warehouse on tracking truck repairs, tools, and PO's.Send messages and appointments to technicians.Attend to customer questions and requestsCommunicate and work closely with ManagersMaintain regularly scheduled appointment status updates for customersAudit scheduled service call appointmentsFollow all standard company procedures for call taking, scheduling sold jobs, taking depositsUpdate customers in regards to anticipated arrival times and reschedulesRespond promptly and appropriately to customer requests, resolving issues and promoting the brandBe responsive to the needs of internal and external customersMaintain and update the customer database with complete and accurate information#J-18808-Ljbffr

Government Careers

Show more