Dispatcher

Job Overview Maintains Daily Switchboard Calendar for Service Technicians: Monitors and Supports Service Technicians DailyReports To: Service ManagerEssential Functions Serves as daily point of contact for all Service TechniciansWorks with Customer Relations Specialists to assign appropriate service technicians to service callsAssigns Techs their 1st call of the day and subsequent calls through the dayCalls customers to schedule appointments or communicate about upcoming appointmentsCoaches Technicians as they need help on service callsMonitors Techs progress on each job; calls Tech if call is taking longer than expected; obtains technical help for Techs from the Plumbing, HVAC and Utility Managers and their teams as neededMonitors dispatch board through out the day to maximize utilization of service technicians; makes a special effort to fit calls in between other callsMonitors Techs time on each call and signs off on timecards after verifying accuracy of time recorded; matches timecards to time listed on Work OrdersVerifies with Tech that they are complete prior to leaving each job assignment; verify if Tech needs to order parts or schedule a 2nd service call prior to leaving the work site.Reminds Techs to collect payment on COD callsVerifies Techs are writing serial numbers and model numbers on Work Order paperwork; verifies Techs are writing the Work Order number and date on any stickers left on installed equipment and reminds Techs to get customer signatures on paperworkChecks in with each Technician for an end of day callHandles COD paperwork and works with Accounts Receivable on accuracy and completeness of paperwork and collected paymentsAnswers overflow incoming service calls from customers; creates work orders; schedules appointmentsWorks on call for the Dispatch rotationAdditional relevant duties as assigned by the Service ManagerEducation High School Diploma; Advanced Office Training preferred; Trade Experience helpfulKnowledge, Skills and Abilities Field experience preferredStrong attention to detailAdvanced plumbing or HVAC backgroundBackground in team building and supporting a teamStrong time management skillsEffective phone skillsHigh degree of effective communication skillsAbility to encourage and support colleaguesWork Environment This job operates in a professional office environment. The role routinely uses standard office equipment and works inside with others.Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing this job, the employee is regularly required to sit, stand, speak, hear, use eye/hand coordination, use motor skills, and use personal office equipment. The employee is occasionally required to stand and walk. Specific vision abilities required by this job include close vision, color vision, and ability to adjust focus.Pay Range Non-Union $23.00-$34.00 per Hour Union Wage if ApplicableBenefits 401K PlanProfit SharingPaid sick leave6 paid holidays per yearUp to 2 weeks paid vacation based on tenureEqual Employment Opportunity Statement Olson Plumbing and Heating is an equal opportunity employer. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job.#J-18808-Ljbffr

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