Dispatcher/Operations

Location: Coach USA – The Loop in Parkville, MDCompensation: Annual Salary: $52,000 based upon experienceSchedule: Must be flexible with time and days throughout the week (Operations is Monday-Saturday)Job DescriptionDispatcher/Operations (Under DTS) – Full‑Time. The role coordinates vehicle and driver schedules, troubleshoots issues arising from driver or equipment changes, customer needs, and other planned and unplanned events. Flexibility, dependability, and strong people skills are essential.ResponsibilitiesAssign drivers and busesUpdate and monitor GPS route and equipment statusMonitor on‑time performanceCheck driver's credentials and logsMonitor compliance hoursInspect and sign DVIRProvide available and OOS bus list along with fleet count and monitor PM listEnsure all company vehicles and buses are fueled and cleanedReport all accidents/incidents to Safety Director / General Manager / VP Operations – CentralAssist customer inquiries through phone or emailIn case of breakdowns contact road services, dispatch relief bus, and notify Director of Maintenance and managementCommunicate delays or updates with OperationsCommunicate with maintenance on breakdowns, defects, and PMsCounsel and direct driversMonitor GPS and maps to keep drivers on schedule from traffic and accidentsTransfer and receive information from shift to shiftOther duties as neededRequired ExperienceAt least 1‑2 years of previous driving and/or dispatching experience, OR 5 years of transportation industry experience preferredQualificationsAbility to multitask and troubleshoot in a high‑pace environmentAvailability on weekends, holidays, days, and nightsExemplary communication, customer service, and interpersonal skillsProficiency in data entry, internet usage, email, Microsoft Office, Excel, and web‑based routing / GPS programsClear understanding of e‑logsPossess and maintain CDL‑A or B license with Air Brakes and Passenger EndorsementBenefitsHealth, dental, and vision insurance (Covered under DTS)Growth opportunities with one of the largest privately held transportation companies in North AmericaPaid weeklyCoach USA is an Equal Employment Opportunity Employer. In compliance with Federal and State equal employment opportunity laws, qualified applicants are considered for all positions without regard to race, color, religion, national origin, sex (including gender identity, sexual orientation, and pregnancy), age, genetic information, disability, veteran status, or other protected class.#J-18808-Ljbffr

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