Service Desk Tier 2 (TS/SCI) (Reston, Virginia, United States)

Service Desk Tier 2 (TS/SCI)

Reston, VA, USA

Full-time

Clearance: Top Secret/SCI

Job Description

Must be 8570 compliant
Good communication skills and the ability to work in a high paced environment
Experience with Remedy
Experience with SCCM
Ability to provide end user software troubleshooting and desk side support
Hardware break/fix experience, including Desktops, Monitors, and KVMs (among other equipment)

Qualifications

Desired Qualifications:

Experience with documenting and enhancing the IT troubleshooting process while working with Engineering teams to escalate and resolve technical issues
Experience creating SOP's
Experience with DOD STIGS and SRGs
Experience with Printers (break/fix, and the STIG process)
Experience with major life cycling projects including the ability support large office moves
(minor) network monitoring experience

Reston, VA, USA

Full-time

Clearance: Top Secret/SCI

Job Description

Must be 8570 compliant
Good communication skills and the ability to work in a high paced environment
Experience with Remedy
Experience with SCCM
Ability to provide end user software troubleshooting and desk side support
Hardware break/fix experience, including Desktops, Monitors, and KVMs (among other equipment)

Qualifications

Desired Qualifications:

Experience with documenting and enhancing the IT troubleshooting process while working with Engineering teams to escalate and resolve technical issues
Experience creating SOP's
Experience with DOD STIGS and SRGs
Experience with Printers (break/fix, and the STIG process)
Experience with major life cycling projects including the ability support large office moves
(minor) network monitoring experience

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