San Antonio Water System

  • Desktop Support Specialist - Help Desk

  • SAN ANTONIO WATER SYSTEM
  • 2800 U.S. Hwy. 281 N., San Antonio, Texas 78212 United States View Map
Starting Hourly Rate: $26.46 an hour. Rate of pay depends on qualifications.

Job Description

JOB SUMMARY

The Desktop Support Specialist is responsible for maintaining, analyzing, troubleshooting, and repairing personal computer systems, mobile devices, hardware, software, and computer peripherals. May assist customers via remote access, phone, or in person. This position will also maintain and troubleshoot Audio/Video equipment and coordinate support with related A/V vendors. Supervises Help Desk team members with escalated incident and service requests. The Desktop Support Specialist is also responsible for taking lead on projects and service requests between departments and vendors.

ESSENTIAL FUNCTIONS
  • Provides technical support for Information Services customers employing a number of technical troubleshooting skills.
  • Installs, configures, and troubleshoots personal computer hardware and mobile device components including motherboards, disk drives, RAM expansion cards, and microprocessors.
  • Coordinates with help desk staff in support of the end user hardware and software issues.
  • Creates, updates, and installs hard drive images on personal computers and Laptops in order to meet user’s needs.
  • Installs and configures software components including operating systems and client applications.
  • Configures and troubleshoots network interface devices ensuring proper network connectivity.
  • Installs, configures, and maintains stand alone and networked printers.
  • Coordinates with network staff in maintenance and installation of network cabling infrastructure.
  • Coordinates with systems administrators to resolve software and security rights issues.
  • Documents, maintains, tags, inventories, upgrades, or replaces hardware and software systems.
  • Assists Client Services Supervisor with coordinating team members, departments and vendors to deliver service requests on time and on budget.
  • Creates documentation for projects throughout life cycle including end of project maps and procedures and provide regular follow up to all parties.
  • Supervises and directs escalated technical requests for Help Desk team.
  • Trains SAWS employees in proper computer use procedures.
  • Trains Help Desk staff on operational procedures and troubleshooting techniques. Provides training on new hardware and/or software applications as requested. Provides new Help Desk staff onboarding training.
  • Maintains and troubleshoots Audio/Video equipment and coordinates support with related A/V vendors.
  • Performs other duties as assigned.

DECISION MAKING
  • This position works under general supervision.
  • This position provides functional guidance and will serve as a technical lead in various projects.

MINIMUM REQUIREMENTS
  • Associate’s Degree in Computer Science or Information Systems from an institution accredited by a recognized accrediting agency.
  • One year of experience managing short-term projects and coordinating team members, departments and vendors.
  • Four years' experience in installing, configuring, and troubleshooting PC/Workstations and peripherals in a network environment.
  • Valid Class "C" Texas Driver's License.
  • Current certification in one of the following
  • CompTIA A+
  • Microsoft 365 Certified Fundamentals
  • Cisco Certified Support Technician (CCST)
  • Ability to report to work on time, maintain a good attendance record, and work all designated work schedules.

PREFERRED QUALIFICATIONS
  • Seven years' experience in installing, configuring, and troubleshooting PC/Workstations and peripherals in a network environment.
  • CompTIA Network+ or CCENT certification.
  • Possess a CompTIA Project+ certification
  • Experience supporting and prepping for small to medium sized standard and executive meetings. Including pre-testing, implementing last-minute requests, and day of coverage.
  • Basic understanding and support of common A/V equipment such as microphones, conferencing kits (such as WebEx Kit Mini, Standard and Pro), cameras, conference phones, etc.

JOB DIMENSIONS
  • Communicates effectively, verbally and in writing with internal customers, co-workers, vendors, and consultants.
  • Ability to provide excellent customer service to external and internal customers.
  • Ability to assess and analyze project risks and exposures; identify options and alternatives, make decisions, and implement corrective actions.
  • Ability to work independently or in a team environment.


PHYSICAL DEMANDS AND WORKING CONDITIONS

Operates a company vehicle on a constant basis. Requires visual acuity, speech and hearing. Pushes, pulls, lifts, carries, balances and handles up to 75 pounds frequently. Sits, stands, walks, climbs stairs, bends, crawls, squats, kneels, stoops and crouches frequently. Primarily works in an office environment and performs frequent field visits and travel.

May be required to work hours other than the regular daytime schedule such as nights, weekends, and holidays.

San Antonio Water System values the contributions of all its employees, providing them the best in compensation and benefits. The benefits package is designed to attract and retain a workforce of qualified employees who share a responsibility in providing quality water to 1 million consumers.
From an affordable medical and dental plan to life-sustaining retirement and insurance plans, we offer benefits that reward employees for their commitment to a challenging career at SAWS. Employee benefits include the following:
  • Competitive, market-based salaries
  • Performance-based incentives
  • Medical benefits
  • Dental benefits
  • Life insurance
  • Prescription drug program
  • Vision care plan
  • Two retirement plans
  • Deferred compensation plans (457 plan)
  • Disability income
  • Paid leave (vacation, sick, personal)
  • Education assistance program
  • Employee assistance program
  • Flexible, tax-deferred health and dependent care spending accounts
  • Wellness programs
  • On-Site Fitness Facilities
  • Community service opportunities


Closing Date/Time: 7/19/2026 11:59 PM Central
San Antonio Water System

San Antonio Water System

(210) 233-2025

The San Antonio Water System (SAWS) is a public utility owned by the City of San Antonio. SAWS serves 2 million people in Bexar County as well as parts of Medina and Atascosa counties.  The population includes more than 511,300 water customers and 457,600 wastewater customers. SAWS actively seeks out public participation in its operations and planning, while SAWS volunteers strive to help their neighbors in need.

As an industry leader in conservation and water and wastewater management, SAWS provides sustainable, affordable water services. To deliver responsible water services, our investment in our employees – one of our greatest assets – ranks as a top priority.

San Antonio Water System's Board of Trustees has adopted mission, vision and values statements that serve as a foundation to move the utility forward through 2050 and reinforce San Antonio's much-deserved reputation as Waterful. 

Our Mission: Sustainable, Affordable Water Services / Our Vision: To be leaders in delivering responsible water services for life. / Our Values: Excellence, Integrity, Respect and Safety.

SAWS is a values-based organization that believes in diversity in all aspects of our business. At SAWS, we attract and retain the finest individuals whose diverse talents drive innovation. We recognize that differences in race, ethnicity, religion, gender, gender identity, sexual orientation, nationality, physical ability or any characteristic protected by law, enrich and empower our work environment. We respectfully infuse diversity in our daily work lives with the knowledge that people from a variety of backgrounds and life experiences make connections that make SAWS a success.

SAWS is committed to providing our employees with a healthy, safe, and rewarding work environment where all employees have an equal opportunity for professional and personal growth. SAWS employees go beyond what is expected – developing remarkable, award-winning programs in conservation, water resources, watershed protection and wastewater treatment.

Why Choose a Career at SAWS?  

For Your Work-Life Balance: SAWS is proud to invest in its employees by offering a variety of paid time off to help meet the work-life balance goals of you and your family.

For Your Professional Growth: Professional growth is key to both our employees’ success as well as SAWS’. That’s why SAWS offers a number of professional development opportunities that achieve both personal and company goals.

For Your Future: Achieving your personal financial goals is an important part of your life. SAWS makes it easy for employees to save for retirement by providing several retirement plan options.

For Your Health: SAWS offers a range of health, dental and vision benefits, and Wellness Programs to help meet each employee’s needs.

For your Protection: SAWS offers life insurance and disability coverage to meet the need for protection against life’s unexpected events.

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