County of Orange

  • Business Services Analyst

  • Orange County, CA
  • Orange County, California United States View Map
CAREER DESCRIPTION

BUSINESS SERVICES ANALYST

SALARY INFORMATION


Salary may be negotiable within the range listed above, based on position requirements and successful candidate's qualifications, subject to appropriate authorization.

OPEN TO THE PUBLIC

This recruitment is open to the public and is being held to establish an eligible list to fill current and future Business Services Analyst vacancies within OC Public Works and/or other County of Orange agencies. This recruitment may also be used to fill positions in similar and/or lower classifications.

DEADLINE TO APPLY
Qualified applicants are encouraged to apply immediately, as the recruitment will close on

Thursday , July 16, 2026, at 11:59 PM (PT )

OC PUBLIC WORKS
OCPW is a unique County department comprised of ten (10) service areas: Administrative Services, Agricultural Commissioner/Sealer of Weights & Measures; OC Construction; OC Development Services; OC Environmental Resources; OC Facilities Design & Construction and CUF; OC Facilities Maintenance & OC Fleet Services; OC Infrastructure Programs; OC Operations & Maintenance.
For more information on OC Public Works click here .
For more information on the County of Orange click here .

THE OPPORTUNITY
OC Public Works is seeking an operations-focused, analytically strong Business Services Analyst to support business-unit performance, data-informed decision-making, process improvement, and departmental modernization. The role partners with managers, staff, administrative teams, finance, procurement, and leadership to understand operations, diagnose barriers, analyze data, and support the implementation of practical improvements. The incumbent reviews finances, staffing levels, workload drivers, technology and software integration, service needs, compliance risks, and operational trends. Serving as a bridge between business operations, leadership, vendors, and support teams, the analyst helps define problems clearly, create actionable recommendations, and advance solutions that strengthen accountability, increase efficiency, and improve service delivery.
Duties may include, but are not limited to:
  • Conducting operational assessments that examine staffing, workload, procedures, systems, finances, and compliance requirements
  • Reviewing workload and resource needs using data, productivity trends, demand drivers, backlogs, and service expectations
  • Producing business-unit evaluations, staffing studies, operational assessments, business cases, and management reports
  • Examining workflows, data flows, approvals, and handoffs to pinpoint inefficiencies and improvement opportunities
  • Developing dashboards, recurring reports, workload models, staffing models, and other decision-support tools
  • Supporting financial understanding involving budgets, revenues, expenditures, reimbursements, cost recovery, and staffing costs
  • Converting operational needs into technology requirements and assist with solution design, testing, documentation, training, and rollout
  • Leading discussions with stakeholders, communicate findings, and monitor implementation progress and deliverables


DESIRABLE QUALIFICATIONS & CORE COMPETENCIES

The ideal candidate will possess three (3) years of experience in business analysis, operations, public administration, process improvement, financial analysis, data analytics, business intelligence, technical project coordination, or a closely related field. The role requires strong analytical skills, clear communication with technical and non-technical audiences, and the ability to support sustainable operational improvements. Hands-on experience with business technology tools is highly desirable, including reporting platforms, workflow automation tools, Microsoft 365, Power BI, Power Automate, Power Apps, SQL-based data sources, document platforms, enterprise systems, or comparable tools.

In addition to the minimum qualifications, the ideal candidates shall possess knowledge and experience in the following core competencies:

Business Operations & Organizational Analysis
  • Ability to assess business-unit functions including staffing, workload, service levels, procedures, and operational risks
  • Skill in identifying root causes of performance issues and recommending process, staffing, financial, or policy solutions
  • Capacity to support resource planning, performance management, workload analysis, and service delivery improvements
  • Experience in conducting assessments that integrate qualitative and quantitative data
  • Ability to collaborate with managers, staff, vendors, and leadership to gather insights and shape recommendations
  • Proficiency in developing practical, operationally aligned solutions that address organizational needs


KPI Development, Performance Management & Data Quality
  • Ability to develop Key Performance Indicators (KPIs) and performance measures tied to workload, productivity, service levels, compliance, and outcomes
  • Skill in distinguishing among metric types to ensure alignment with department goals
  • Experience in building performance-tracking frameworks that support ongoing analysis
  • Ability to evaluate data quality, availability, and consistency to strengthen reporting
  • Proficiency in creating dashboards, scorecards, and reporting tools that enhance oversight
  • Capacity to convert operational questions into measurable indicators that guide improvement


Financial & Budgetary Analysis
  • Ability to analyze budgets, revenues, expenditures, contracts, fees, and staffing costs
  • Skill in linking financial trends to impacts on service levels, backlog, compliance, and operational risk
  • Experience in preparing staffing requests, workload studies, resource proposals, and financial summaries
  • Capacity to navigate County budget processes, funding structures, and cost-tracking practices
  • Ability to identify opportunities for cost recovery, operational efficiencies, or revenue improvement
  • Skill in communicating financial insights to executive and non-financial stakeholders


Software Development & Technology Delivery Awareness
  • Ability to translate operational needs into functional and technical requirements
  • Experience in participating in requirements gathering, user stories, testing plans, UAT, and post-launch review
  • Capacity to ensure technology solutions support business workflows and service objectives
  • Skill in determining whether issues require configuration, automation, reporting, or process redesign
  • Ability to communicate effectively with IT teams, vendors, cybersecurity, and technical partners
  • Experience contributing to solution design discussions and supporting the delivery lifecycle


Process Improvement & Solution Delivery
  • Ability to map current and future workflows and identify process gaps or inefficiencies
  • Skill in applying continuous improvement methods to streamline work and improve consistency
  • Experience assisting with implementation planning, documentation preparation, and deliverable tracking
  • Capacity to support training, change management, and post-implementation evaluation
  • Proficiency in preparing SOPs, process maps, decision logs, and other documentation
  • Ability to develop recommendations that are practical, actionable, and sustainable


Technology Enablement
  • Proficiency in using Microsoft 365, workflow automation tools, business intelligence platforms, and enterprise systems
  • Ability to convert operational needs into dashboard, reporting, workflow, integration, or configuration requirements
  • Skill in applying knowledge of data structures, automation logic, system configuration, or APIs to support technical solutions
  • Capacity to evaluate data quality and system workflows to identify optimization opportunities
  • Ability to coordinate with OCIT, cybersecurity, vendors, procurement, and business teams to support compliant, sustainable solutions

MINIMUM QUALIFICATIONS
Click here to view the minimum qualifications for Business Services Analyst .

Education and Experience
A Bachelor’s degree in Accounting, Finance, Human Resources, Business, Computer Science, Information Systems, Software Engineering, Data Science, Business, Public Administration, or a related field may substitute for one (1) year of the required experience.

A Master’s degree in one of the qualifying fields above may substitute for two (2) years of the required experience.

RECRUITMENT PROCESS
Human Resource Services (HRS) screens all application materials for minimum and/or desirable qualifications. After screening, applicants who meet the minimum and/or desirable qualifications will be referred to the next step in the recruitment process. All applicants will be notified via email of their status in the process.

Structured Oral Interview | SOI (Weighted 100%)
Candidates will be interviewed and rated by a panel of job knowledge experts. Each candidate's rating will be based on responses to a series of structured questions designed to elicit the candidate's qualifications for the job.

Based on the Department's needs, the selection procedures above may be modified. Candidates will be notified of any changes in the selection procedures.

Eligible List
Once the assessment has been completed, HRS will establish an eligible list of candidates. Candidates placed on the eligible list may be referred to a selection interview to be considered for present and future vacancies.

Veterans Employment Preference
The County is committed to providing a mechanism to give preferential consideration in the employment process to veterans and their eligible spouses and will provide eligible participants the opportunity to receive interviews in the selection process for employment and paid internship openings. Please click here to review the policy.

ADDITIONAL INFORMATION

EMAIL NOTIFICATION
Email is the primary form of notification during the recruitment process. Please ensure your correct email address is included in our application and use only one email account.

NOTE: User accounts are established for one person only and should not be shared with another person. Multiple applications with multiple users may jeopardize your status in the recruitment process for any positions for which you apply.

Candidates will be notified regarding their status as the recruitment proceeds via email through the GovernmentJobs.com site. Please check your email folders, including spam/junk folders, and/or accept emails ending with "governmentjobs.com" and "ocgov.com." If your email address should change, please update your profile at www.governmentjobs.com.

FREQUENTLY ASKED QUESTIONS
Click here for additional Frequently Asked Questions.

Questions? For specific information pertaining to this recruitment, contact Brian Quinlan at (714) 667-9750 or by email at brian.quinlan@pw.oc.gov .

EEO INFORMATION

Orange County, as an equal employment opportunity employer, encourages applicants from diverse backgrounds to apply.

Administrative Management *
In addition to the County's standard suite of benefits -- such as a variety of health plan options, sick and vacation time and paid holidays -- we also offer an excellent array of benefits such as:
  • Retirement: Benefits are provided through the Orange County Employees' Retirement System (OCERS). Please go to the following link to find out more about Defined Benefit Pensions and OCERS Plan Types/Benefits.
    http://www.ocers.org/active-member-information.
  • Paid Leave: Twelve holidays per year plus sick and vacation time
  • Health & Dependent Care Reimbursement Accounts
  • Dental Insurance: County pays 100% of employee and dependent premiums
  • Paid Life Insurance: $100,000 life insurance policy
  • Paid Accidental & Death and Dismemberment Insurance: $100,000 AD&D insurance policy
  • Paid Short & Long Term Disability insurance programs
  • 457 Defined Contribution Program


*Effective 07/01/20, management employees who are sworn Public Safety Managers receive health insurance benefits through the AOCDS Medical Benefit Plans.

Click here for information about benefits offered to County of Orange employees.

Closing Date/Time: 7/16/2026 11:59 AM Pacific
County of Orange

County of Orange

714.834.5315

Discover a Fulfilling Career at the County of Orange

With a population of over 3 million residents and 34 cities, Orange County is a thriving community known for its beautiful beaches, diverse culture, and strong economy. As the third-largest employer in the county, the County of Orange offers over 18,000 employees the opportunity to make a difference in their community and build a fulfilling career in public service.

As a County of Orange employee, you will have the chance to work in a variety of departments, each providing vital services to our community. From law enforcement and healthcare to public works and environmental protection, there is a wide range of career paths to explore. And with opportunities for advancement and professional growth, you can build a long and rewarding career with us.

As a top employer in the region, the County of Orange is committed to providing our employees with excellent benefits, including a competitive salary, flexible work schedules, and outstanding healthcare coverage. We also offer opportunities for career development and training, ensuring that our employees have the skills and knowledge they need to succeed.

Whether you're just starting your career or looking for a new challenge, the County of Orange is a great place to work. With a supportive and collaborative work environment, a commitment to excellence, and opportunities for growth and advancement, we invite you to join our team and make a difference in your community.

 

Community Impact:

Working for the County of Orange means you will have the opportunity to make a meaningful impact in your community. Whether you're providing critical services to residents, protecting the environment, or maintaining public safety, your work will make a difference in the lives of those around you.

Employee Wellness:

At the County of Orange, we prioritize our employees' well-being. We offer telecommuting options, generous health benefits, and wellness programs to promote work-life balance. We believe that by taking care of our employee’s health and well-being, we can help them excel in their careers while still enjoying their personal lives and taking care of their families.

Innovation:

The County of Orange is committed to embracing new technologies and innovative approaches to service delivery. We encourage our employees to think creatively and find ways to improve our processes and systems. If you're someone who loves to problem-solve and think outside the box, you'll find a supportive and dynamic environment here.

Collaboration:

Collaboration is key to our success at the County of Orange. We value teamwork, communication, and mutual support, and we work together across departments and functions to achieve our goals. If you're someone who enjoys collaborating with others and building strong relationships, you'll find a welcoming and inclusive community here.

Equality:

At the County of Orange, we are committed to creating a diverse and inclusive workplace where all employees feel valued and respected. Our Equity Policy reflects this commitment and guides our efforts to promote equity, diversity, and inclusion in everything we do.

Career Advancement:

The County of Orange is dedicated to helping our employees grow and advance in their careers. We offer a variety of training and development opportunities to help our employees reach their full potential. If you're looking for a place to build a long and fulfilling career, the County of Orange is an excellent choice.

 

Show more
Apply Now Employer Profile

MORE JOBS

Show More