Office/Dispatch Administrator

Office/Dispatch Administrator

Location: Newark, NJ

Job Type: Full-Time

Pay Rate: 17.00/hour

Work Authorization: United States (Required)

About the Role

We're looking for an organized and adaptable Office/Dispatch Administrator to join our team. This key role blends office administrative responsibilities with real-time dispatch coordination, ensuring smooth day-to-day operations in a fast-paced, 24/7 environment. If you're detail-oriented, a problem solver, and thrive under pressure, this position is for you.

Key Responsibilities

Dispatch Duties

• Coordinate and manage daily delivery routes for drivers
• Maintain active communication with drivers throughout their shifts
• Adjust routes quickly in response to traffic, weather, or customer changes
• Collaborate with management to meet evolving customer needs
• Respond to last-minute schedule changes with professionalism and flexibility
• Build and maintain strong relationships with drivers and customers

Office Administrative Duties

• Perform billing tasks, prepare and issue invoices, memos, and monthly statements
• Respond to vendor inquiries and resolve payment issues in a timely manner
• Reconcile vendor statements and resolve discrepancies
• Keep track of transactions and investigate differences between shipping logs and invoice records
• Maintain and update customer files, including accurate billing and contact information
• Provide exceptional customer service via phone, email, and in-person
• Assist with general office operations including filing, data entry, and maintaining supplies
• Provide administrative support to store management and staff as needed
• Handle incoming calls, direct inquiries, and relay information to appropriate team members

What You Bring

• High School Diploma or GED
• Valid driver's license
• Prior experience in dispatching, administrative support, or billing preferred
• Ability to prioritize and multitask in a fast-paced environment
• Proficiency with Microsoft Office and basic accounting software
• Strong communication and problem-solving skills
• Ability to work independently and as part of a collaborative team
• Availability to support a 24/7 operation (schedule flexibility required)

Why Join Us

• Be part of a dynamic, essential operations team
• Weekly pay
• Medical, Dental & Vision benefits
• Paid holidays & PTO
• Ongoing training and career growth opportunities
• Supportive and safety-focused work environment

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