User Engagement SME with Security Clearance

User Engagement SME
Location: Colorado Springs, CO
Work Type: Full-Time Onsite
Remote Work: No
Job Description Are you looking to transform the way a user interacts with systems and programs that impact intelligence-related outcomes? You know that a good system is more than just the code, infrastructure, and a nice-looking interface, it's the way it addresses a user's needs. As a UX strategist, you put yourself in the user's place to understand the best ways they can engage with the program. We are seeking a highly skilled User Engagement SME to support a large-scale Agile software development program for a government client. This role serves as a critical bridge between end users, product teams, and program leadership, ensuring that mission needs, operational constraints, and user requirements are accurately captured, validated, and translated into actionable backlog items. With all the information available today, it takes a skilled intelligence professional to know how to engage and support their clients in the right ways. With the critical decisions made in our government every day, we need an intelligence professional like you to do just that. As a User Engagement SME, you use your specialized experience and attention to detail to ensure end users are connected to the system and that stakeholder priorities are evaluated and met. If you have strong analytical skills and a problem-solving mindset, we have an opportunity to use those skills to lead critical user engagement activities. This is a chance to broaden your skillset into areas like mission awareness, technical mastery, relationship and trust building, and managing multiple expectations. As a technical leader, you'll identify new opportunities to help your clients meet their toughest program adoption challenges. Work with us as we provide the right information at the right time to support the critical priorities of our space and military intelligence client. What You'll Work On Lead user engagement activities throughout the Agile development lifecycle, ensuring user perspectives influence product outcomes.
Capture, validate, and translate user needs and operational requirements into clear, actionable stories and backlog items.
Collaborate and act as a liaison between cross-functional teams, including product owners, engineers, and leadership, to align solutions with mission outcomes.
Design and implement engagement strategies that align with user needs, behaviors, and feedback.
Facilitate forums to gather and analyze user feedback from multiple channels such as surveys, reviews, and support tickets.
Work with developer teams to incorporate insights into improvements.
Turn user feedback into strategic action, build lasting relationships, and drive both satisfaction and business outcomes.
Document feedback in requisite systems to track outcomes and update status to users.
Qualifications 6+ years of experience with user engagement, including user onboarding, UX/UI design, and product adoption
4+ years of experience supporting the intelligence community
Experience working in fast-paced environments where user-centric insights directly influence program success
Ability to work closely with users or operators to engage them with the requisite systems or tools, help them understand functionality and problem solve issues, interface effectively with government customers, external organizations, and internal teams, and provide resources to ensure users' needs are met, so they can maximize system capabilities
Ability to identify and execute forums to engage users in system functions, provide information or training, and promote system benefits
Ability to use forums to collect user feedback, adjudicate with the customer, and follow processes to route feedback to developers Ability to advocate for users and translate their feedback into actionable changes, stay informed with evolving user behaviors and platform trends, and persuade teams to adopt engagement-focused initiatives
Ability to work effectively with remote teams, use available collaboration tools to ensure connection with stakeholders is consistent, and distill complex technical information into clear, logical, and concise summaries
TS/SCI clearance with a polygraph
Bachelor's degree
Nice To Have Qualifications Experience with space domain awareness
Experience with systems engineering
Ability to effectively brief and interface with government customers and leadership
Possession of excellent verbal and written communication skills
Possession of excellent organization, analytical, and interpersonal skills
UX, Analytics, or Digital Marketing Certification
Clearance: Applicants selected will be subject to a security investigation and may need to meet eligibility requirements for access to classified information; TS/SCI clearance with polygraph is required. Compensation and Benefits
Salary Range: $100,000 - $180,000 (Compensation is determined by various factors, including but not limited to location, work experience, skills, education, certifications, seniority, and business needs. This range may be modified in the future.) Benefits: Gridiron offers a comprehensive benefits package including medical, dental, vision insurance, HSA, FSA, 401(k), disability & ADD insurance, life and pet insurance to eligible employees. Full-time and part-time employees working at least 30 hours per week on a regular basis are eligible to participate in Gridiron's benefits programs. Gridiron IT Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status or disability status. Gridiron IT is a Women Owned Small Business (WOSB) headquartered in the Washington, D.C. area that supports our clients' missions throughout the United States. Gridiron IT specializes in providing comprehensive IT services tailored to meet the needs of federal agencies. Our capabilities include IT Infrastructure & Cloud Services, Cyber Security, Software Integration & Development, Data Solution & AI, and Enterprise Applications. These capabilities are backed by Gridiron IT's experienced workforce and our commitment to ensuring we meet and exceed our clients' expectations.