Branch Support / Dispatcher

Customer Support / Dispatcher

Position at Whaley Foodservice

At Whaley we know people are vital to our success. We offer a competitive salary and generous benefits including:

• Medical, Dental, and Vision
• Continuing Education
• 401k & Profit Sharing
• Paid Holidays & Vacation
• Short-Term Disability
• Long-Term Disability Insurance (company paid)
• Life Insurance (company paid)

Summary: The Customer Support / Dispatcher provides administrative and operational support to ensure efficiency of the West Columbia Branch operations.

Customer Support / Dispatcher Description:

• Prioritizes new unscheduled service calls for branch's service technicians to best meet customer's needs.
• Works closely with the branch management to coordinate technicians according to customer requests, determine schedules, and dispatch service calls.
• Provides technicians with any pertinent information regarding service calls.
• Opens & closes service orders for billing upon completion to ensure accuracy.
• Supports field service technicians in the field to resolve problems quickly.
• Collaborates with customers, manufacturers, and internal departments to determine customer needs.
• Coordinates shipping & receiving of ordered and or warranty parts.
• Generates accurate purchase orders for parts to corporate office and outside vendors.
• Communicates credit | collection guidelines & resolves situations accordingly and timely.
• Generates daily, monthly, and quarterly reports as needed.
• Other duties as assigned by management.

Required Education and Experience

• One (1) year of experience in a dispatching role.
• 1-2 Years of Customer Support experience
• High School diploma or equivalent.

Skills and Abilities

• Ability to work independently.
• Strong Windows based computer skills including Microsoft Word & Excel.
• High level of accuracy: ability to collect and prepare data for reports.
• Strong attention to detail
• Ability to answer high volume incoming customer calls and balance multiple priorities.
• Ability to effectively resolve customer issues.
• Stellar interpersonal, verbal, and written skills.

FIND YOUR NEXT FAVORITE WORK HOME!! Visit the 'Whaley Careers' and grow with us.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.

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