Dispatcher I

Dispatcher IRequisition ID: 17162Location: Plano, TX, US, 75093Pay Type: SalaryPosition type: Full-time / SalaryAbout the roleResponsible for on time performance, order accuracy and maintaining and growing overall truck fleet while maintaining DOT compliance. Assist in growing the company's hauler selection, DOT compliance, assure compliance with company policies, risk management, DOT and other regulatory requirements. Develop current customer base.What you'll accomplishPersonally promote the Core value of Zero Accidents & Incidents to all operations - Actively engage with customers, haulers and weigh masters to reinforce safe behaviors - Actively participate and assist with annual Transportation Safety Initiatives for haulersDemonstrate a dynamic personality - Display a positive and problem solving attitudeIdentify substitute products, operating hour adjustments, and service opportunities across site portfolio - Maintain frequent communication with plant and sales teamCoordinate directly with customers and contracted haulers; Choose best haul solution for each order - Maintain productive and professional relationships with haulers - Utilize, maintain and update hauler directory - Attract new haulers to ensure division has access to the adequate number of trucks - Dispatch trucks, track performance in real time; monitor demand, utilization, and capacity while prioritization work distribution - Identify optimization and backhaul opportunities - Coordinate hauler schedule commitments; Monitor reliability/performance; Track overall customer and hauler satisfaction - Document and record all customer/hauler complaints in the system - Forecast future haul needs (i.e. next 2 weeks) - Process the documentation that accompanies the movement of freightOrder-Taking & Customer Service: - Customers' first telephone point of contact for questions, order, pickup and delivery needs, freight status, complaints, and problem resolution - Ask for additional business from customers and provide leads to sales for potential new opportunities - Enter complete/accurate customer order details into information systems - Proactively seek customer feedback to identify areas of improvement and trends in all operations; communicate ideas and solutions to team - Communicate with Sales, Operations, and contracted haul companies - Perform administrative functions necessary for daily operations including, but not limited to, entering and processing non ticketed haul paperwork, report creation, filing, answering phones, copying and perform other duties as requiredTrack various scale information and producing reports to provide metrics, identify areas of improvement and trends - Perform scale house (weigh master) duties as needed. Requires reliable personal transportation to offsite locations on short notice - Conduct spot inspections / audits to ensure DOT compliance to minimize riskWorks closely with Weigh Masters, Territory Sales Managers, Gate Keepers, Plant & Yard Supervisors, Transportation Coordinator, Billing Coordinators, and Customer Service & Logistics Manager.Other responsibilities as assignedDemonstrate a commitment to communicating, improving and adhering to health, safety and environmental policies in all work environments and areas. Promote a culture of safety and exhibit these behaviors.What we're looking forEducation: High school diploma or equivalentAdditional Education Preferred: Associate's degreeRequired Work Experience: 2-3 years of industry experienceRequired Technical Skills: Must have refined computer skills including the use of Microsoft Word, Excel, PowerPoint and the internet.Ability to count and perform basic math, with or without a calculatorAbove average written and verbal communication skills (documentation, communication with peers, supervisors, etc)Professional telephone etiquetteShort haul trucking background & phone solicitation skillsPhysical Requirements: Candidate must be able to sit for long periodsAdditionally, must be able to use common office tools and technology, such as cell/office telephone, calculator, and other electronic devices. Must be able to use computerized equipment and highly sophisticated computerized devicesAbility to work in a stressful, deadline oriented environment that requires complex, technical information and decision making. Must have a strong analytical orientationSuccessful candidates must adhere to all safety protocols and proper use of Amrize approved Personal Protection Equipment (PPE), including but not limited to respirators. Employees that are required to wear respirators must be clean shaven where the respirator seal meets the face in order to pass the qualitative and quantitative fit tests.What we offerCompetitive salaryRetirement Savings: Choose from 401(k) pre-tax and/or Roth after-tax savingsEmployee Stock Purchase PlanMedical, Dental, Disability and Life InsuranceHolistic Health & Well-being programsHealth Savings Accounts (HSAs) & Flexible Spending Accounts (FSAs) for health and dependent careVision and other Voluntary benefits and discountsPaid time off & paid holidaysPaid Parental Leave (maternity & paternity)Educational Assistance ProgramDress for your dayAmrize is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.#J-18808-Ljbffr

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