Dispatcher

Job Purpose: We are looking for a mature, dedicated employee to answer calls from a variety of stakeholders and communicate with mobile units for appropriate responses. Our Dispatchers are expected to remain calm, clear, and in control, especially in emergency situations. They should always know the appropriate responses, in accordance with established policies and procedures. The successful candidate will track and monitor situations by phone and radio, and document any situations reported by those in the field. This position plays a vital role in achieving our customer satisfaction and revenue growth objectives.Description: Dispatchers are communication personnel responsible for receiving and transmitting reliable messages, tracking vehicles and equipment, and recording other important information.Report To: Operation Manager and Office SupervisorDispatcher Skills we are looking for:Excellent communication skillsDependableProductiveCustomer Service FocusedMaintains ProfessionalismAttention to DetailCalm and Mature demeanorBasic Computer SkillsKnowledgeable of Basic SafetyBasic Job KnowledgeResponsibilities:Dispatch work orders to Field Technicians, Collectors, and Boot Officer in a timely mannerCoordinate activities of Field Technicians, Collectors, and Boot Officer to ensure service issues are resolved according to contracted commitmentsMonitor Parking Enforcement Officer (PEO) activities, call orders, and breaksDocument all dispatch and field activitiesManage files, call logs, data logs, and correspondence in a monthly/yearly filing systemAssist administrative team with daily tasks and special projectsComplete all required paperwork and reports accurately and promptlyPresent daily reports as assigned, detailing service performanceMaintain a clean and tidy work areaPerform other duties as assignedJob Requirements:Education and Experience:High School Diploma or equivalent1 year administrative experience preferred1 year customer service experienceTechnical Skills:Strong time management and organizational skillsBasic PC knowledge and familiarity with electronic equipment (Intermediate Microsoft Word, Excel, and Outlook skills)Excellent verbal and written communication skills, with the ability to liaise at multiple levelsHigh level of accuracy, speed, and data entry skillsAttention to detailAbility to relate well with others and work in a team environment#J-18808-Ljbffr

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