DSD Dispatcher

ICEE - TN HQ OFFICES265 Mason RdLa Vergne, TN 37086, USAICEE DSD Dispatcher is required to be quick at multi-tasking. Must have the ability to retain information given. Must be able to work in a fast-paced environment and work as a team player. Ability to handle high call volumes from field personnel daily.Strong organizational skills. Strong follow-up skills. Must type 45 wpm. Must have previous dispatching background in routing and mapping.Run daily reports for area Service ManagersRouting and scheduling of multiple Field Personnel dailyHandling priority accounts and managing work volume in each areaCalling Customers every day with updates and ETA'sUpdating Field Managers daily with new calls and priority calls that come inCommunicating to Field Personnel constantly on phones, email, & PDARouting and re-routing calls sent to Technicians / Route Drivers on minute's noticeClosing out high volumes of callsStrong attendance RecordStrong knowledge of Dispatch functions and work flow with all areas in DispatchPositive and friendly attitudeAbility to multi-task in a fast paced department with ability to follow through with each task givenAbility to work in a Team Environment and assisting fellow co-workers when neededability to adapt to ongoing changes in procedures and policiesAble to process high volumes of work on a daily basis with positive outcomeStrong knowledge in map reading with the understanding of routing callsPrior role dispatching service techs with a minimum 1 to 2 years' experience is preferred.Demonstrated problem-solving skills and analytical skills.Excellent customer service skills, communication skills, and interpersonal skills.Track record of meeting or exceeding department performance goals.Pay: from $19.50/hour based on experience education, skills, training, and certificationsSchedule: Tuesday – Friday, 9am–6pm and Saturday, 7am–4pmICEE offers its Employees:Paid holidays, Sick time and Paid vacationBirthday Holiday (Must be used within Employee Birthday Month)Employee Stock Purchase ProgramLife Insurance401 (k) Plan…and much more!!!ICEE is an equal opportunity employer and prohibits discriminatory employment actions against, and treatment of, employees and applicants for employment based on actual or perceived Federal, State and local laws that prohibit employment discrimination on the basis of race, color, age, national origin, ethnicity, alienage, religion or creed, gender, gender identity, pregnancy, marital status, sexual orientation, citizenship, genetic disposition or characteristics, disability or veteran's status, sex offenses, prior record of arrest or conviction, genetic information or predisposing genetic characteristic, status as a victim or witness of domestic violence, sex offenses or stalking and unemployment status.#J-18808-Ljbffr

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