Security Associate | Full Time | PM & Overnight Shifts

Security Associate at HI USA New York City Hostel

Do you enjoy ensuring a safe environment and interacting with a diverse group of guests? Join Hostelling International USA at our vibrant New York City hostel, located in the Upper West Side. We are accepting applications for a Security Associate who will play a crucial role in maintaining our facility's security and welcoming atmosphere.

Position Details:

Pay: $19 - $21 per hour

Shifts: Flexibility to work both PM and Overnight shifts required

Type: Full Time, Benefits Eligible

Benefits: Medical, dental, vision, disability, vacation, sick leave, 403b with company match, and more (New Hire waiting periods apply).

Perks:

- Free stays at other HI USA hostels (subject to availability)

- Discounts on hundreds of brands

- On-the-job training

- Opportunities for growth within HI USA

- Friendly and inclusive work environment

- A great opportunity to gain hands-on experience and build skills across security and front desk operations in the hospitality industry

Role Objectives:

- Ensure a safe environment through active patrol, strict access control, monitoring, and reporting

- Greet staff, guests, and vendors in a courteous and attentive manner

- Respond swiftly and appropriately to distress and emergency calls

- Collaborate effectively with management, reception, and housekeeping staff

- Provide excellent guest service and support the hostel's welcoming atmosphere

Role Responsibilities:

- Patrol property on foot to secure employees and guests across multiple floors and common areas

- Investigate and take lawful action as per corporate policy on incidents, trespassing, and safety concerns; file incident reports as necessary

- Communicate suspicious behavior and incidents to staff and management in a timely manner

- Monitor surveillance equipment as needed for incident response

- Control access points, manage heavy traffic during check-ins, check-outs, and events

- Complete daily reports and shift recaps

- Secure all doors, windows, and exits based on shift requirements

- Assist with general customer service duties, including welcoming guests, assisting with luggage, making kay cards, receiving, and assisting with guest packages.

- Provide lobby support during high-traffic periods by engaging with guests, addressing routine requests, and helping expedite service needs.

- Perform other duties as assigned by management

Skills/Qualifications:

-High school diploma or equivalent

-New York Security Guard License (unarmed position)

-1 year of security officer experience

-Ability to obtain F53 license within 90 days if not already possessed

-Customer service experience

-Strong writing and communication skills, including proficiency in Microsoft Word and Excel, with a writing sample required during the interview process

-Experience in 24/7 hospitality/retail environments

-Willingness to learn hostel operations

-Helpful and courteous demeanor

Physical Requirements:

- Regularly required to reach with hands and arms, stand, walk, sit, stoop or crouch, talk, and hear

- Occasionally required to climb or balance

- Must be able to lift and/or move up to 50 pounds

- Moderate noise level in the work environment

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

At HI USA, we celebrate diversity and welcome individuals of all backgrounds. As a nonprofit organization, we help people, especially the young, travel on a budget to foster a greater understanding of the world and its people through affordable travel opportunities. If you're passionate about hospitality and creating memorable experiences, apply today to join our team as a Security Associate.

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