Dispatcher

This Service Dispatcher serves four critical functions within Service Champions. The first is properly scheduling, routing, and dispatching our Service Technicians to ensure they arrive at our clients' homes on-time. The second is to ensure that our technicians are maintaining a work‑life balance, especially during our busiest seasons. The third and most important is opportunity routing – strategically routing our highest opportunity calls to our best lead‑setting technicians. Fourth, this role includes a strong knowledge of technician skill sets, and working with clients & technicians to schedule with urgency.Who we areService Champions is a $90M Northern California's premiere Home Services Company that specializes in heating, air‑conditioning, electrical, water, and insulation. We have been around since 2003. We service, repair, and install systems with our amazing team of technicians. We service all the surrounding areas around our Service Centers in Martinez, Livermore, Sacramento, San Jose. This position is based out of our company headquarters located in Pleasanton, CA. It is a professional call center environment where we work hard and have fun. Remote opportunities are a consideration.Who you areYou have a background in customer service, possibly with some dispatching experience (either previous or current). You are an organized multitasker, and you love that every day presents new challenges. You can thrive in high‑paced environments while continuing to maintain great communication skills – this is important as you work directly with our technicians all day. You can make quick decisions based on what is best for the business by following a set of guidelines. You are detail‑oriented and like taking on new & unexpected tasks.What's In It For Me?$22-$26 per hour depending on experienceHealth, Vision and Dental plan for you and your familyAccrued vacation time, sick pay, paid holidays, birthday off paid!401K Retirement Plan with company match up to 30%Life Insurance, Short‑Term and Long‑Term DisabilitySpecial Program Options FSA, EPA, Legal Services, and Identity TheftContinuous Training for your Professional DevelopmentWorking in a dynamic, collaborative, and fun environmentCoached and supported career growthWhat Will I Do?Strategically routing calls to the right service techniciansTaking inbound calls from clients to assist them, book service & sales appointments, and coordinate technician schedules.Working with service technicians to ensure that they arrive to their jobs on‑time by ensuring the right tech performs the right work.Providing and creating purchase orders, and subsequently creating and tracking service repair partsCreating urgency with technicians and clients to run the required number of calls dailyProactively filling or rescheduling same‑day appointments directly with the clientsCompleting audits/reports daily to help manage the business. This includes invoices, warranty/recalls, wax‑on/wax‑off, model/serial numbers, work‑life balance reporting, first calls, etc.Any and all new reporting or auditing thrown your wayDo I Have What It Takes?Excellent communication skills – working with clients, Inbound/Speed Team, Service Technicians & Managers, FSRs, and vendors.Strong decision‑making skills and critical thinking to make fast, strategic decisions in the best interest of the technicians and the business.Basic knowledge of our service areas & cities we service (can learn this on the job)Strong organizational skills – avoids things slipping through the cracksStrong time‑management skills – able to manage many tasks with short deadlinesNo job too big or too small – be willing to take on any task, but knowing how to prioritize your dutiesSome Dispatch/Sales Lead exposure is a plusKnowledge of Service Titan is a plusTraining Mon. – Fri. 8AM – 5PM, training expected to take 2 – 4 weeks. Schedule following training will be Sun – Thurs 8AM – 5PMWrench Group and its affiliates are proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, genetic information, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.The company encourages all qualified candidates who are eligible to work in the United States to apply, but it does not sponsor applicants or employees who require a visa to work legally.#J-18808-Ljbffr

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