Paramedic, On-Site (Comm Center)

Who We AreRightSite Health (RSH) is redefining emergency response by helping 911 callers get the care they need safely, quickly, and without unnecessary trips to the ER. We pair emergency physicians, RNs, and trained clinical support staff to deliver real time virtual care and keep patients out of overcrowded EDs whenever possible. We partner directly with EMS agencies and hospital systems to improve patient outcomes and optimize system performance.About The RoleThe On-site Paramedic at the communication center is an embedded extension of the RightSite Care Team working on site within 911's communication center. This role serves as a real time connector between 911 Comm Center personnel and the RightSite Care Team, ensuring consistent redirection opportunities, strengthening workflows, and maintaining high quality communication. This position is ideal for someone who is confident, relationship-oriented, and able to be a connector between RightSite Health and 911 Comm Center.Real Time OperationsServe as the on-site RSH representative supporting 911 Comm Center call-takers and supervisorsMonitor call activity and identify cases appropriate for RightSite diversionFacilitate warm handoffs to RightSite physicians and navigatorsSupport call-takers with understanding inclusion/exclusion criteriaRelationship Building & EngagementBuild strong rapport with 911 Comm Center dispatchers, supervisors, and field providersAct as the day to day point of contact for questions, workflow clarification, and supportHelp stabilize call volume by reducing uncertainty and reinforcing consistent workflow useDocumentation & ReportingDocument on-site observations, interactions, issues, and wins in RightSite systemsEscalate operational concerns to leadership with clear context and recommendationsProvide insight into patterns, challenges, and opportunities to refine workflowsSupport partner engagement reporting and ADKAR alignmentTraining & SupportIdentify knowledge gaps and partner with training leaders to address themEnsure 910 Comm center teams are aware of all RightSite support servicesWhat Success Looks LikeIncreased and stable redirection volume from 911 Comm CenterStrong on the ground relationships resulting in smoother communicationFewer missed redirection opportunities or criteria misunderstandingsHigh confidence from 911 Com Center call takers in when/how to use RightSiteConsistent feedback loops back to the Care Team, Account Management, and RSH leadershipRequired Skills & Qualifications3+ years of experience as a paramedic in a high volume 911 systemExceptional communication and relationship building skillsAbility to operate independently and confidently within a partner environmentStrong problem-solving abilities and calmness under pressureExcellent documentation habits and attention to detailFlexibility to work within a wide coverage window (7 AM through 11 PM)Experience working within the 911 system or familiarity with Georgia EMS operations (preferred)Strong understanding of emergency care pathways and alternative destination workflows (preferred)Prior liaison or partner facing role experience (preferred)When a RightSite advocate is physically present inside 911 Comm Center, diversion volume increases and operational variability decreases. This role is essential in strengthening our presence, supporting our partners, and ensuring a predictable, high quality experience for 911 Comm Center and the patients we collectively serveBenefitsWe hire extraordinary employees who thrive in an environment based on our 6 Guiding Values. Working with us includes:Competitive compensationMarket-competitive healthcare coverage, including medical, dental, vision, life, and disabilityThe opportunity to work alongside talented and professional colleagues with the ability to growOUR GUIDING VALUESAt RightSite Health, we do more than profess our values. We practice them through an agreed-upon and shared set of behaviors that make up our DNA. We are clear about what is important to us, and we take care that our intentions, words, thoughts, and behaviors align with those values.Teamwork We have the courage to ask for help and fearlessly share information with team members. We are driven to help each other and share in the wins and losses.Integrity We are respectful, genuine, and openly hear and speak the truth. We are confident in our own abilities, but we think of others first.Customer Focus We deliver value and treat our customers with the same care, compassion, and empathy we would expect ourselves. We are committed to improving the lives of our customers, their customers, and each other.Tenacity We recognize ambiguity and discomfort are part of success, and approach change with positivity. We accept adversity, overcome obstacles, and never give up.Ownership We take personal accountability for our actions and results and focus on solving the problem instead of assigning blame. We are free to place bets and embrace failure for its feedback and experiences.Critical Thinking We start with why, listen carefully and investigate thoroughly before drawing conclusions. We think slow, not fast, in search of elegant and simple solutions.#J-18808-Ljbffr

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