SME L2

Job DescriptionSetup nests prior to start of operations; perform daily aircraft and flight‑line checks (including pre‑flight and post‑flight inspections), and other start of day activities; perform routine aircraft standard practices (as defined in Wipro Customer's uncrewed aerial system maintenance manual); perform nest equipment and condition checks (before operations, during operations and end‑of‑day); maintain nest cleanliness within the nest boundary; replace Wipro customer's provided nest equipment as required; participate in personnel briefs; maintain communications with the Wipro Customer's flight operations center using Wipro Customer's provided equipment; respond to and complete field service tasks assigned by Wipro customer; respond to minor emergencies involving Wipro customer's aircraft and equipment and report occurrences to the designated flight operations manager ( FOM ); when scheduled, visually monitor airspace to detect and report non‑Wipro Customer aircraft; monitor air‑traffic displays provided by Wipro Customer to detect non‑Wipro Customer's aircraft and report to the pilot‑in‑command ( PIC ); monitor for and report hazardous weather conditions in the operating area to the FOM; detect and report visible obstacles or other hazards to flight to the FOM; verify and report location and height of detected obstacles as requested; operate a Contractor‑provided light vehicle (van) for movement between various Wipro Customer's operating locations, move aircraft between sites, and recover Wipro Customer's aircraft; recover Wipro Customer's aircraft that have landed outside the nest area; properly secure nest equipment and facilities at the end of the aircraft's service.Deliver excellent customer service through effective understanding of client tool, accurate case logging and prioritization as per regulatory guidelinesServe as the primary point of contact for accessing cases pertaining to a specific client using designated client toolDevelop deep understanding and use of client tool to effectively perform day‑to‑day dutiesAccess client tool and acknowledge to the client the receipt of the cases as per the SLA's defined in the contractAccurately document all pertinent case information such as case number, case type, etc. on a daily basis for all cases receivedPrioritize cases on the levels of urgency and complexity as per the regulatory guidelines defined by the clientAccurately extract case information and create an Excel listing cases along with relevant information pertaining to the casesMaintain logs and records of all client cases as per the standard procedures and guidelinesCollaborate with client and undergo trainings on any new regulatory guidelines for a particular client process and implement the same on all casesMandatory SkillsDrone Scan.Experience1‑3 YearsCompensationThe expected compensation for this role ranges from $37,500 to $83,600. Final compensation will depend on various factors, including your geographic location, minimum wage obligations, skills, and relevant experience. Based on the position, the role is also eligible for Wipro's standard benefits, including a full range of medical and dental benefits options, disability insurance, paid time off (inclusive of sick leave), and other paid and unpaid leave options.Other InformationApplicants are advised that employment in some roles may be conditioned on successful completion of a post‑offer drug screening, subject to applicable state law.Wipro provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Applications from veterans and people with disabilities are explicitly welcome.#J-18808-Ljbffr

Government Careers

Show more