DISPATCHER

Dispatcher

The dispatcher is responsible for coordinating and dispatching shuttle drivers and bell staff to ensure efficient and timely service for all guest service and transportation needs.

Pay: $20.00 per hour. The pay listed is the salary range for this position. Any specific offer will vary based on the successful applicant's education, experience, skills, abilities, geographic location, and alignment with market data.

This is a full-time position requiring morning shifts (7:00 a.m. 3:30 p.m.), scheduled Saturday through Wednesday. Flexibility is required to adjust workdays, including potential shifts on Thursdays and Fridays as business needs dictate.

A good job for someone just entering the workforce or returning to the workforce with limited experience and education. ABM is a military and veteran friendly employer, veterans and candidates with military experience encouraged to apply. Military Occupational Specialty Code: 88N, 92A, LS, YN, 0411, 3531, 2T1X1, 2T2X1.

Responsibilities

Review daily events, occupancy levels, and group activity to proactively plan allocation of resources.

Dispatch and allocate shuttle drivers and bell staff efficiently to meet guest requests in a timely manner. Monitor response times to guest requests and report service delays to management to aid in guest recovery.

Provide real-time problem-solving and support to ensure seamless guest service.

Compile reports on response time and daily volume of guest requests.

Communicate professionally with guests via phone, using approved service verbiage.

Maintain accurate records of employee schedules, breaks, and assignments.

Establish and maintain effective communication and working relationships with co-workers, shift coordinators, supervisors, managers, etc.

Qualifications

Previous experience in hospitality, dispatching, or logistics preferred.

Strong ability to multitask and prioritize various simultaneous duties in a fast-paced environment.

Proficiency with basic computer systems.

Customer service-oriented mindset with attention to detail.

About Us

ABM (NYSE: ABM) is one of the world's largest providers of integrated facility, engineering, and infrastructure solutions. Every day, our over 100,000 team members deliver essential services that make spaces cleaner, safer, and efficient, enhancing the overall occupant experience. ABM serves a wide range of market sectors including commercial real estate, aviation, education, mission critical, and manufacturing and distribution. With over $8 billion in annual revenue and a blue-chip client base, ABM delivers innovative technologies and sustainable solutions that enhance facilities and empower clients to achieve their goals. Committed to creating smarter, more connected spaces, ABM is investing in the future to meet evolving challenges and build a healthier, thriving world. ABM: Driving possibility, together. ABM is an Equal Employment Opportunity (EEO) employer that does not discriminate on the basis of any trait or characteristic protected by applicable federal, state, or local law, including disability and protected veteran status. ABM is committed to working with and providing reasonable accommodation to individuals with disabilities. If you have a disability and need assistance in completing the employment application, please call 888-328-8606. We will provide you with assistance and make a determination on your request for reasonable accommodation on a case-by-case basis. ABM participates in the U.S. Department of Homeland Security E-Verify program. E-Verify is an internet-based system used to electronically confirm employment eligibility. ABM is a military-friendly company proudly employing thousands of men and women who have served in the U.S. military. With ABM, you'll have access to a world-class training program and ample opportunities to use the skills you developed while serving our country. Whether you're looking for a frontline or professional position, you can find post-military career opportunities across ABM. ABM directs all applicants to apply at www.abm.com/careers. ABM does not accept unsolicited resumes or submissions outside of this portal. Applicants should submit their application by clicking Apply Now. For more information, visit www.abm.com.

Job Info

Job Identification 157734

Government Careers

Show more