GA DHS - ServiceNow Administrator

ServiceNow Administrator

Location: Atlanta, GA – Onsite

Key Responsibilities

• Assists in developing standard IT configuration and asset management methodology.
• Develop CMDB policy, processes, and knowledge base.
• Conduct reporting on configuration audits and reconciliation.
• Maintains CIs to ensure CMDB accuracy and completeness.
• Drives visibility on process adherence and compliance improvement opportunities.
• Works with other ITSM processes to understand new requirements and identify how Configuration management can support or replace.
• Support and administer the tool for configuration and asset management, ServiceNow Discovery, and additional applications or modules as assigned.
• Conduct discovery workshops to uncover and consolidate disparate data sources while managing the expected business outcomes, use cases, the ServiceNow Common Service Data Model (CSDM), and platform governance.
• Create and document requirements for efficient process design that includes self-service options with limited manual effort.
• Manage the operational integration and centralization of IT Asset Management processes, such as requests and procurement, reports and dashboards, data accuracy/integrity, and extending the scope of Asset Management.
• Proficiency in ServiceNow scripting languages (JavaScript, Glide, Jelly), integrations (REST, SOAP), and web technologies (HTML, CSS).
• Experience with CSM module and implementation.
• Demonstrate experience in implementing and managing ServiceNow CMDB, CSDM, Hardware and Software Asset Management processes, procedures, and governance.
• Draft technical process documentation.

Requirements

5+ years of recent ServiceNow experience with diverse hands-on work experience administering in core platform support and development activities.

In-Depth Knowledge of Technical Implementation of various ServiceNow modules (ITSM, ITOM, ITAM, CMDB, HRSD etc.).

Certification in ServiceNow system administration; ITIL Foundation certified.

Strong verbal/written communication, problem solving, analytical and independent judgment skills to support an environment driven by customer service and teamwork.

Education and Certifications

Bachelor's degree in computer science or related field OR an Associate degree in computer science or related field with relevant work experience.

ITIL Foundation & ServiceNow Administration Certification.

Required/Desired Skills

• Bachelor's degree in computer science or related field OR an Associate degree in computer science or related field with relevant work experience - Required - 0
• In-Depth Knowledge of Technical Implementation of various ServiceNow modules (ITSM, ITOM, ITAM, CMDB, HRSD etc.) - Required - 5 - Years
• Experience as a ServiceNow Administrator - Required - 8 - Years
• Experience in IT Asset Management processes - Required - 5 - Years
• Experience in Cloud Administration - Required - 8 - Years
• Experience with CSM module and implementation - Required - 5 - Years
• Certification in ServiceNow System Administration (MUST UPLOAD CERTIFICATION) - Required - 0
• ITIL Foundation certified - Highly desired - 0
• Proficiency in ServiceNow scripting languages (JavaScript, Glide, Jelly), integrations (REST, SOAP), and web technologies (HTML, CSS). - Required - 8 - Years

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