Printer Technician with Security Clearance

Job Title: DocuCare Level 4Work Location: Chantilly, VADuration: Long-term contractHours: Monday - Friday 7am to 4pm. No overtime requiredClearance: Top Secret Education/Experience Required:Min/Preferred, Education LevelMinimum: High School diploma or equivalentJob Description & Responsibilities : Main Responsibilities:Client Relationship ManagementServe as the primary customer contact for equipment support and serviceCoordinate Move/Add/Change (MAC) processProvide on-going end user training on equipmentServices DeliveryBasic device cleaning and replacement of operator accessible parts and consumables per equipment specifications.Break-fix activities account for 70% of role responsibilitiesProvide IP address supportPerform basic equipment problem diagnosisPoint of contact for equipment removal and delivery for onsite supportContact service as required (Client and 3rd party)Utilize Client web-based applications as required to include Service Call HandlingAccurate call reporting on Equipment in Client designated systemsRemote Service call onsite supportDriving (if required for duties)Download and install printer drivers on end-user equipmentPerform printer mapping to PC as requiredEscalate printer network issues to appropriate resourcePhysical as well as remote device management and controlDevice Configuration (Enter IP address, scanning templates, User access levels. Scan to File/Email, etc...)Monitor/apply current software updates/patchesOn site contact for remote solve resolutions requiring technical expertiseNon-Client device management as requiredPerform remote device monitoring and remote solve (Client Device Management)Identify and promote Client Office SolutionsPro-actively manage consumables and supplies using the DOS calculator.Maintain on-site operator replaceable parts inventoryCollect equipment meter information and submit for billing purposesPerform Data Entry for activity and asset trackingManage and maintain on-site parts inventory using PM4Skills & Qualifications :Must have Top Secret ClearanceLift and move up to 50 poundsRead, write and follow basic English instructionsCustomer service and communication skillsAbility to manage multiple tasksPerform duties with minimal supervisionBasic Equipment problem solving and diagnosis per training providedCustomer problem resolution including escalation as requiredCoordinate work tasks to ensure fulfillment of SOWsTrack and report account information as required1-2 years relevant experience resolving customer and equipment printing issues

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