Enterprise Account Engineer - TS/SCI with Polygraph

Enterprise Technical Account Engineer - TS/SCI with PolygraphLocation: Herndon, VA (Hybrid / Onsite as required by customer)Job Id: 763 | # of Openings: 1Clearance Level: Top Secret with Polygraph (active TS/SCI with Polygraph required)About the RoleThe Enterprise Account Engineer is the post‑sales technical point of contact for Finch AI's National Security customers. You will work deeply with our enterprise users to deploy, integrate, optimize, and troubleshoot Finch AI products across highly complex, secure, and often air‑gapped environments.This role sits at the intersection of engineering, customer success, and mission operations. You'll spend your time solving hard technical problems, integrating diverse data sources, advising on deployment patterns, supporting customer workflows, and ensuring our products deliver real impact on day one and scale with mission needs.Key Responsibilities:Serve as the enterprise‑level technical owner for assigned National Security accounts post‑sale.Lead deployments, integrations, and configuration of Finch AI software in on‑prem, hybrid, and air‑gapped environments.Build and support agentic workflow integrations, using ETL tools such as LangChain, Apache Nifi, Airflow, and REST APIs.Stand up and maintain containerized and orchestrated environments (Docker, Kubernetes, Helm) required for product deployments.Integrate diverse data types (email, chat, reports, documents, structured data, unstructured text) into enterprise pipelines.Support integrations with on‑prem LLMs, RAG pipelines, and secure model‑serving architectures.Partner closely with Customer Success, Product, and Core Engineering to triage issues, prioritize enhancements, and advocate for customer needs.Provide hands‑on troubleshooting across the full stack (infrastructure, data pipelines, application layer, APIs, connectors, agentic workflows).Deliver technical training, runbooks, and best‑practice guidance to mission users.Participate in customer onsite meetings, technical exchanges, testing events, and readiness reviews.Act as a trusted advisor for enterprise customers on how to operationalize Finch AI in mission environments.Required QualificationsActive TS/SCI with Polygraph.Strong software engineering or DevOps background, ideally supporting secure or classified environments.Hands‑on experience with:Kubernetes, Docker, Helm, Terraform, container orchestrationAWS (GovCloud experience is a plus)Python, LangChain, and modern agentic frameworksSecure deployment patterns for on‑prem LLMs and RAG architecturesData ingestion pipelines (Apache NIFI, Airflow, Kafka, or similar)API integration, microservices, REST, and event‑driven systemsAbility to integrate SaaS or hybrid SaaS products into restricted or air‑gapped enterprise environments.Experience supporting mission users in DoD, IC, or federal civilian agencies.Additional Preferred SkillsTechnical depth in Cybersecurity, Cryptography, Blockchain analytics, or advanced research methodologies.Familiarity with enterprise log sources, structured/unstructured data fusion, or threat‑intelligence workflows.Experience with MLOps, vector databases, and structured AI output pipelines.Strong communication skills, able to brief leadership, collaborate with analysts, and whiteboard solutions in a single day.Ability to thrive in a rapidly growing startup environment where customer needs evolve quickly.What We OfferThe chance to directly support national security missions using impactful AI technology.Fast‑paced growth, real ownership, and the ability to shape both the role and the broader Account Engineering function.Competitive compensation, benefits, and opportunities for advancement as Finch AI scales.Finch AI is an equal opportunity employer.#J-18808-Ljbffr

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