AAC Specialist

AAC Specialist

Salary Range $20.00 - $22.00 Hourly

Job Title - AAC Specialist

Reports To - Director of Intake & Resupply

Expectation Of Work Hours/Classification - Monday-Friday / Full Time Hourly Non-Exempt

Job Purpose

The Intake & Resupply Specialist is responsible for processing new orders, scheduling, and for processing PAP Resupply orders.

General Expectations

• Regular, reliable, and predictable attendance
• Comply with all applicable company policies, procedures, and patient protocols. Comply with all current government regulations and professional standards respecting patient care.
• Accommodate needs for staffing shortages and open positions.

Duties And Responsibilities

• Ability to process PAP, PAP Supplies, Oxygen, Nebulizers and other miscellaneous DME items as needed. This involves creating accounts in Brightree, verifying insurance, order creation, authorizations, and notes as needed in Brightree.
• Responsible for:
  • Medical review
  • Submitting prior authorizations as needed
  • Creating sales orders
  • Follow up with MDs to get CMNs and additional documentation as needed.
  • Scheduling
  • Obtaining reauthorizations as needed
  • Following up on documentation for PAP compliance
  • Working the S3 Resupply Dashboard
• Responsible to follow up on WIPs daily.
• Maintain working relationship with referral sources.
• Answer phone calls for referral partners.
• Scan and attach all referral documents and tickets daily and accurately as needed.
• Ability to have >98% accuracy on orders that are created.
• Assist with working faxes and follow-ups within 24 hours.
• Assist with implementation of quality improvement program to meet company and accreditation standards.
• Assist with completing auto pay forms on all patients with equipment needs.
• Responsible for assisting other departments as needed in absence of other employees.
• Maintain a clean, well-organized workspace.
• Perform other related duties and participate in special projects as needed or assigned.

Experience & Qualifications Include:

• Experience in office, preferably DME or Home Health industry
• Exceptional client focus and a natural ability to build relationships.
• Maintain a strong sense of urgency.
• Effective verbal and written communication skills
• Ability to work in a team setting as well as independently to prioritize duties in order to meet deadlines.
• Intermediate knowledge of Microsoft Outlook and Excel
• Office machines
• Basic understanding of health insurance
• Experience working in a fast-paced environment.
• Drive to provide best-in-class service to our partners and customers.
• Courteous customer service (inward and outward)
• Must love helping people (inward and outward)
• High level of attention to detail
• Positive influence on all employees
• Able to manage multiple priorities and close the loop when interrupted.

Physical Requirements

While performing the duties of this position, employee may be required to stand for extended periods of time and must talk and hear. Occasional stooping, bending, twisting and crouching may be required. The employee sits, walks, kneels and reaches with hands and arms. May be required to lift and/or move up to 100 lbs. Specific vision abilities required by this job include distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.

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