SOC Dispatcher

SOC Dispatcher

Location: Hybrid - Miramar, Florida

We are seeking a motivated and detail-oriented individual to join our Security Operations Center (SOC) as a Dispatch Analyst. This entry-level position is ideal for someone with strong communication skills and a foundational understanding of IT systems. You will play a key role in triaging and coordinating responses to security alerts and incidents.

Responsibilities:

• Monitor and triage security alerts, ticket queues, and incident reports
• Dispatch tickets and alerts to appropriate teams and follow up on resolution progress
• Document all activities clearly and accurately in the ticketing system
• Communicate effectively with technical teams, stakeholders, and external clients
• Escalate high-priority issues according to defined protocols
• Assist in daily SOC operations and provide administrative support as needed

Qualifications:

• Strong verbal and written communication skills are a must
• Basic understanding of IT concepts (networking, systems, cybersecurity terminology, etc.)
• Familiarity with ticketing systems or help desk tools is a plus
• Ability to multitask and work efficiently in a fast-paced environment
• Detail-oriented with excellent organizational skills
• Willingness to learn and grow within a SOC environment

Preferred:

• Experience in a help desk, service desk, or IT support role (internships and school projects count)
• IT certifications (Security+ and BLT1) are a required

What UDT offers you

We offer a competitive compensation package where you'll be rewarded based on your performance and recognized for the value you bring to the organization. UDT's Total Rewards package includes medical, dental, vision, life and disability coverage as of the 1st of the month, health savings accounts, flexible savings accounts, 401(k) plan with company match, 7 annual holidays and flexible time off options.

Join us and be part of an inclusive, energizing, and collaborative environment. UDT is an Equal Opportunity Employer who is committed to workforce diversity. Qualified applicants will receive consideration without regard to age, race, color, religion, sex, sexual orientation, disability, or national origin. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.

Employment is contingent upon successful completion of background and pre-employment drug screen. UDT is not currently hiring individuals for this position who now or in the future require sponsorship for employment visa status

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