Dispatcher

Dispatcher

Job Category: Operations

Schedule: Monday-Friday

Rate: $22-$24/hr

Description

Must be over 21 years of age, have a High School Diploma/GED

2 years of experience in high volume environment

Effective Communication Skills

Maintain a professional demeanor and appearance.

Handle multiple tasks accurately and effectively in a fast-paced environment

Strong verbal and radio communication

Quick decision-making in emergency situations

Multitasking in fast-paced environments

Knowledge of transit or transportation operations

Assign work, vehicles and on-board equipment to operators and maintain check-out logs

Assign operators in the event of operator absences, increased service volumes in order to minimize service disruptions as a result of traffic, vehicle malfunctions, operator problems and/or emergency situations.

Maintain accurate logs for attendance

Maintain communication with operators, providing information on customers, cancellations, and directional assistance where necessary

Monitor operators and trip status, making adjustments and reassignments as necessary to ensure on time performance

Provide assistance to operators in the event of emergency or vehicle malfunctions, communicating with operations, safety and maintenance staff where appropriate.

Reschedule trips as necessary in the event of vehicle malfunction, traffic, or emergency situations

Reconcile trip manifests by operators

Provide assistance to passengers in using the service as well as when inquiring about individual trip status.

Document accurately and appropriately daily events related to service

Collect any lost and found articles and catalog, attempt to contact appropriate passengers where possible

Maintain a safe work area and a focus on safety to reduce the opportunity for injury to self or other employees.

Radio check all vehicles leaving the yard at all times

Establish and maintain headways for all online buses

Will maintain "exceptions" and "incidents" log

Will assist drivers with informational material as needed

Report to supervisors and duty managers any drivers failing to meet duties online

Other duties as assigned by immediate supervisor

The physical demands and work environment characteristics described here are representative of those an employee may encounter while performing the essential functions of the job. Reasonable accommodation may be requested to enable individuals with disabilities to perform the essential functions.

All roles may entail, to varying extents, the following physical demands:

Long periods (potentially exceeding 8 hours per day) of walking, standing, sitting, bending, pushing, pulling, climbing, lifting, balancing, stooping, twisting, squatting, handling materials, repetitive hand-wrist motions, and traversing uneven surfaces;

Exposure to both extreme heat and cold;

Exposure to loud noises, fumes, and airborne particles;

In addition to the above demands inherent in every role, the following roles may entail unique physical demands, including:

Operators/Drivers may work inside or outside vehicles and may operate vehicles for over 8 hours per day.

Operations Supervisors and Managers may split their work between an office setting looking at a computer screen/electronic device and active transit field locations driving in a vehicle.

Maintenance Employees may be exposed to toxic or caustic chemicals in a ventilated maintenance shop and may work with personal computers, laptops, electronic hand-held devices, complex electrical schematics, diagnostic software and testing devices, and other heavy machinery.

Office Staff may work indoors in air-conditioned or well-ventilated facilities, including offices and cubicle spaces equipped with a telephone and computer and may entail typing or looking at a computer screen.

Drug screening: Pursuant to Department of Transportation regulations, employment for safety-sensitive positions will be contingent upon passing a pre-employment drug screen and a physical examination. Keolis maintains a drug-free workplace. Employment will also be contingent upon completion of a background check consistent with applicable federal, state, and/or local laws.

Safety commitment: Safety is a way of life at Keolis. By placing safety first, we ensure the wellbeing of our employees, customers, and communities. Together we can become the safest transportation company in the world.

Environmental commitment: Keolis is committed to protecting the environment by minimizing the impact of our operations on the communities where we operate.

EEO statement: Our policy is to afford Equal Employment Opportunity to qualified individuals regardless of their race, color, sex, religion, age, creed, marital status, national origin, ancestry, physical or mental disability, sexual orientation, pregnancy status, genetic information, veteran status, gender identification, or any other status protected by applicable law. If you require a reasonable accommodation to participate in the application or interview process, please contact KTA-HR@keolisna.com. Keolis complies with federal and state disability laws and provides reasonable accommodations to qualified applicants.

Work authorization: Applicants must be authorized to work in the United States. Keolis does not sponsor visas for this position

Disclaimer and closing statement: The above statements are intended to describe the general nature and level of work performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of employees assigned to this job. Keolis is committed to offering our employees competitive compensation and benefits, opportunities for development and growth throughout an exciting and rewarding career, and the safest work environment possible.

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