ADMINISTRATION - Dispatch

Bass Air Conditioning, 3261 Natal Street, Fayetteville, North Carolina, United States of AmericaJob Description Posted Friday, June 12, 2026 at 4:00 AMCSR / Dispatcher Bass Air | Fayetteville, NCBass Air is hiring a Customer Service Representative / Dispatcher to support our residential and light commercial operations in the Fayetteville, NC area. This role is ideal for someone who thrives in a fast-paced environment, enjoys helping customers, and knows how to keep technicians scheduled, informed, and productive.If you're organized, calm under pressure, and great on the phone, this is a key role on our operations team.What You'll Do Answer inbound calls and assist customers with scheduling service and installationsDispatch technicians efficiently for residential and light commercial callsManage daily schedules to maximize productivity and response timesCommunicate clearly with technicians regarding job details, updates, and changesProvide excellent customer service before, during, and after appointmentsAccurately enter and update customer and job information in the systemHandle customer questions, concerns, and follow-ups professionallySupport the service and installation teams as neededRepresent Bass Air with professionalism and a positive attitudeWhat We're Looking For Previous CSR, dispatch, or call-center experience (home services preferred)Strong communication and customer-service skillsAbility to multitask and stay organized in a fast-paced environmentComfortable using scheduling software and computer systemsDependable, detail-oriented, and team-focusedAbility to remain calm and professional during high-volume periodsWhat We Offer Competitive hourly pay based on experiencePaid training and ongoing supportHealth, dental, and vision insurancePaid time off and paid holidaysConsistent schedule and stable work environmentGrowth opportunities within the companyWhy Bass Air? Our CSRs and Dispatchers are the heartbeat of our operation. If you enjoy helping customers, supporting technicians, and being part of a tight-knit team, we'd love to meet you.NearU is an Equal Opportunity Employer AA/EOE/M/F/V/D.In compliance with the Americans with Disabilities Act, NearU may provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.Bass Air Conditioning, 3261 Natal Street, Fayetteville, North Carolina, United States of America#J-18808-Ljbffr

Government Careers

Show more