Physical Security Technician III

Possesses an advanced skill level of low voltage physical security knowledge, means, and methods which includes fiber optic and structured cabling. Perform all work associated with a service call, repair, alteration, installation, and maintenance of integrated security related systems. Resolves operational and/or safety concerns as they relate to TRWD standards; maintains a preventive maintenance schedule; and assists other departments as needed to provide team centric support. Can be the first call for basic trouble shooting to help team members as needed. Oversees various projects related to physical security that are budgeted and unbudgeted. This position requires little to no supervision to ensure tasks are completed and jobs are prioritized, scheduled, and completed on time. Displays professional communication techniques that show a willingness to support our customers and the district strategic goals. Puts the customer before themselves and seeks the best outcome for all parties involved.Job DescriptionEssential Functions and ResponsibilitiesThe duties listed below are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to this position.Accurate service ticket entry that includes details and descriptions as outlined by department standardsWill support current KPI measures to provide reliable data to global KPI dashboardAbility to install/repair equipment and run projects through self-motivation and self-accountabilityConduct site surveys and provide accurate and professional feedback to team and supervisorWillingness to expand knowledgebase by attending training and applying learned concepts. This includes collaborative training with the IT Infrastructure teamMaintain operational efficiency of physical security measuresProfessional level of written and verbal communication skills that provide customer service and a positive team atmosphere. Seeks to engage and lift up those around them to bring positivity to the workplaceDocuments means, methods, and costs associated with assignments to improve job efficiencyPerforms advanced data entry into computer applicationsPrepares cost estimates, obtains quotes and follows Purchasing policies and proceduresResponds as soon as possible to service requests through all means received in our department. Communicates to the customer so they are aware their concern is being worked on during any given time (24/7/365) especially while on callApplies strategic thinking to their daily work and interactions. Has the ability to listen to and evaluate customer requests and provides solutions that best fit the needs and standards of the districtEffective, reliable, detailed, and professional communication is provided to all personnel they engage withSelf-motivated – Organized – Time Management Skills – Customer Service Skills – Electro Mechanical Fabrication SkillsAssists with the collection of data and needs used to build the yearly departmental budgetMaintain compliance with established department and industry standardsStays current on technical security trends and industry impactsMaintain familiarity with strategic district levels of serviceContinuous improvement monitoring and innovation effortsPerform other duties as requiredRequired ExperienceSix (6) years of related experience in both the low voltage and high voltage sectorsAdvanced knowledge and understanding of Relay Logic and the ability to apply industry concepts surrounding I/O relays across multiple hardware platformsWillingness to receive training on fiber optic cable terminations and fundamental Ethernet equipment, including network switches.Able to perform advanced computer operations with the ability to learn new programs as needed – Knows and understands all the primary Microsoft products such as Word, Excel, PowerPoint, Teams, and Outlook as well as district associated products that are needed to meet district strategic goals (SN, Maximo, Lawson, etc.). Can demonstrate knowledge by supporting and teaching others within the teamExperience and ability to troubleshoot layer 2/3 switching (TCP/IP) as it relates to integrated security devices on the district networkAdvanced knowledge of setup and programming for Cameras, Door Controllers, I/O Controllers, Intercoms, etc. and can adapt and learn new products knowing that most controllers/cameras are universal in setup and programmingAdvanced level of door hardware knowledge and understanding as it relates to repair, maintenance, and installations. Can troubleshoot, diagnose, and repair any issue without technical support from others. Leads in teaching as to provide support to team and ensure team growth and knowledgeAssist with the evaluation, specifications, and requirements of Security/OT equipment. Document network installations, moves, and component configuration that comply with IS department established operations and cybersecurity standardsUnderstands and applies technical vs strategic thinking when engaging with district personnelAdvanced knowledge and ability to program hardware and software related to integrated security. This would include individual hardware deep dive programming with means and methods knowledge appliedAbility to troubleshoot, diagnose, and repair basic IT/OT hardware/software which includes switch port programming and IT hardware installationThe ability to read and interpret blueprintsDesired ExperienceBackground or experience in NFPA codes or installationsASTM standards and experience applying through projectsRequired Education/Certification/LicenseTrade school and/or minimum of Eight (8) years of experience installing, repairing, and maintaining low voltage integration security equipmentHigh School Diploma or GEDSC-OTC-001 – Genetec Omnicast Video CertificationSC-STC-001 – Genetec Synergis Access Control CertificationSC-ETC-001 – Genetec Enterprise Software CertificationSC-AFC-001 – Genetec Auto View CertificationCFOT/FOI or similarMust pass a Texas DPS/FBI Criminal Justice Information Services (CJIS) criminal history background check and maintain CJIS eligibilityDesired Education/Certification/LicenseBICSI INST1BICSI INST2BICSI INSTFBICSI TECHSuccess Factors/Job CompetenciesListens and responds constructively to others' ideas and needsAct to align own goals with the strategic direction of the districtSeeks performance feedback and is willing to adapt to changes that are positive for the districtStrong planner who can schedule their own work week as well as yearly budgeted and unbudgeted projectsDetailed and problem solver, which is reflected in consistent installation, repair, and troubleshooting techniques that meet or exceed standards of integrated security hardwareOrganized and can multi-task to ensure effective, efficient, and timely task management. Can adapt to emergency tasks with a professional mannerSafe use and secure storage of tools and equipmentDisplay the capability to adapt to new, different, or changing environmentsStrong and willing team playerSelf-motivated and can create work due to our critical infrastructures being wide spread geographically. They know that we are both the integration team as well as the customer and should always be seeking to ensure the system as a whole is functioning correctly each dayBuilds relationships by engaging customers and fellow employees through their preferred method of communicationParticipates in training and is always seeking new learning opportunities to advance their knowledge and understandingPhysical Demands and Work EnvironmentThe physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Physical demands: While performing duties of job, employee is occasionally required to stand; walk; sit; use hand to finger, handle, or feel objects, tools, or controls; reach with hands and arms; balance; stoop; talk and hear. Employees must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.Work environment: While performing the duties of this job, the employee typically resides within an office or cubicle and will have fieldwork that will expose the employee to weather conditions prevalent at the time.#J-18808-Ljbffr

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