Dedicated Account Associate/Dispatcher

OverviewFor more than 50 years, Crete Carrier has valued both hard work and work‑life balance. As a family owned business we appreciate our employees and respect their contributions to our ongoing success. We offer stability and a place to thrive in their careers. We're looking for talented, hard‑working individuals to join our team and help grow our business.ResponsibilitiesCoordinate the overall operations of an assigned dedicated account, including overseeing drivers and providing customer service, to ensure loads are delivered safely and timely.Assign loads and routes to drivers based upon available hours and customer needs.Serve as the main point‑of‑contact for an assigned customer base and monitor all customer‑specific loads from the time the load is tendered until it is delivered.Perform supervisory responsibilities as needed to effectively manage drivers, including coaching, planning, assigning work, addressing complaints, and resolving problems.Communicate customer issues and concerns with the appropriate departments as needed.Monitor trailer pools at assigned customer locations, coordinate movement of trailers when necessary, and provide guidance if trailer detention issues arise.Validate driver hours of service to safely and legally facilitate the delivery of loads.Balance time off requests made by drivers with the operational need to move freight.Establish and maintain positive working relationships.Receive and carry out instructions.Maintain regular and predictable attendance.Travel as needed.Seniority LevelEntry levelEmployment TypeFull‑timeJob FunctionSales and Business DevelopmentIndustriesTransportation/Trucking/RailroadLocationNorth Platte, NE#J-18808-Ljbffr

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