Position Overview
We are seeking a detail-oriented Dispatcher / Customer Service Representative to support daily operations by coordinating routes, managing customer communications, and ensuring efficient service delivery. This role is ideal for someone who thrives in a fast-paced environment, enjoys problem-solving, and can effectively balance scheduling and customer service responsibilities.
Key Responsibilities
- Receive and manage inbound customer orders, service requests, and inquiries
- Handle customer complaints and provide timely, professional resolutions
- Coordinate scheduling and routing of drivers/technicians to optimize service efficiency
- Communicate proactively with customers regarding scheduling updates, delays, and service status
- Maintain accurate records of dispatch activity and customer interactions
- Utilize tools such as Pallet Connect, Fleet Locate, and ELD systems for tracking and routing
- Collaborate closely with operations and field teams to ensure service completion
Required Qualifications
- Experience in dispatching, routing, or customer service (ideally in logistics, transportation, or service industries)
- Strong communication skills with the ability to manage both customer interactions and internal coordination
- Ability to handle high-volume calls, scheduling changes, and problem resolution
- Experience or exposure to routing/telematics systems (Pallet Connect, Fleet Locate, ELD preferred)
- Strong organizational skills with attention to detail
Schedule & Work Environment
Standard weekday schedule with flexibility
Required:
1 weekend shift per month
1 second shift per month
Position Overview
We are seeking a detail-oriented Dispatcher / Customer Service Representative to support daily operations by coordinating routes, managing customer communications, and ensuring efficient service delivery. This role is ideal for someone who thrives in a fast-paced environment, enjoys problem-solving, and can effectively balance scheduling and customer service responsibilities.
Key Responsibilities
- Receive and manage inbound customer orders, service requests, and inquiries
- Handle customer complaints and provide timely, professional resolutions
- Coordinate scheduling and routing of drivers/technicians to optimize service efficiency
- Communicate proactively with customers regarding scheduling updates, delays, and service status
- Maintain accurate records of dispatch activity and customer interactions
- Utilize tools such as Pallet Connect, Fleet Locate, and ELD systems for tracking and routing
- Collaborate closely with operations and field teams to ensure service completion
Required Qualifications
- Experience in dispatching, routing, or customer service (ideally in logistics, transportation, or service industries)
- Strong communication skills with the ability to manage both customer interactions and internal coordination
- Ability to handle high-volume calls, scheduling changes, and problem resolution
- Experience or exposure to routing/telematics systems (Pallet Connect, Fleet Locate, ELD preferred)
- Strong organizational skills with attention to detail
Schedule & Work Environment
Standard weekday schedule with flexibility
Required:
1 weekend shift per month
1 second shift per month
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