AIRPORT OPERATIONS SUPERVISOR - INTERNATIONAL SERVICES HOBBY

POSITION OVERVIEW

Applications will be accepted from: ALL PERSONS INTERESTED

Division/ Section: HOBBY/ Terminal Operations- International Services

Workdays & Hours: Shift work, including rotation, weekends, and holidays* (*subject to change)

DESCRIPTION OF DUTIES/ESSENTIAL FUNCTIONS
The purpose of International Services is to deliver a WOW experience welcoming customers to 5-Star Airports greeted by clean, modern, and efficient facilities through beautiful, energetic spaces with friendly staff and amenities that transform expectations.

The purpose of the Airport Operations Supervisor - International Services within the Houston Airport System is to provide a 5-star experience to all passengers. Maintain a safe and efficient airport environment for passengers and personnel by providing leadership, training, and supervision to employees engaged in terminal operations, including landside and customer service-related functions.

“Candidates must be able to obtain all security required badge access including Custom Border Patrol access within 6 months from the hire date."

The Airport Operations Supervisor -International Services duties will include but are not limited to:

• Supervises day-to-day operational activities of terminal operations, traffic control, and/or customer service.
• Plans, schedules, and assigns work; trains and evaluates operational employees in accordance with airport and
  City policies, rules, and regulations.
• Identifies and anticipates operational and security concerns by monitoring radio communications and
  inspecting airport terminal areas, Airport Operations Area (AOA), perimeter, outbuildings and tenant facilities
  in accordance with regulations, such as CFR 1542 and TSA mandates. Initiates corrective actions and advises
  airport users, tenants and employees on resolutions.
• Supervises operational activities by following the Airport Emergency Plan, the airport security plan, and airport
  rules and regulations.
• Supports passengers, guests, and operational activities during emergencies, outages, construction-related
  closures and other irregular operations. During emergencies, coordinates staff and maintains order following
  the Airport Emergency Plan and other airport rules and regulations.
• Develops and provides reports for executive management regarding terminal operation activities, inspection
  results and statistics, and violations of airport leases, contracts and standards by tenants and airlines.
• Creates, revises and implements operating rules, regulations, standards and procedures to ensure efficient and
  effective terminal operations. Keep abreast of existing and new legislation and ensures compliance to federal,
  state and local requirements.
• Performs operational, security, and customer service responsibilities as a representative of airport
  management.
• Acts as stakeholder liaison for terminal operations to airlines, Transportation Security Administration (TSA),
  Houston Police Department, and other units of the Aviation Department.
• Supervises daily evaluations and inspections of assigned facilities. Coordinates maintenance activities with
  contractors and Houston Airport’s maintenance sections to ensure operational integrity.

WORKING CONDITIONS
The position routinely requires lifting of moderately heavy items, such as barricades, construction cones or equipment (up to 50 pounds) and/or very long periods of walking on rough surfaces on a routine basis. There are routine discomforts from exposure to moderate heat, cold, moisture/wetness and unpleasant air conditions. The position may involve routine exposure to soiled materials and light chemical substances such as paints and cleaning solutions. Requires the ability to make coordinated eye/hand movements within fine tolerance and/or calibration demands; or the ability to make closely coordinated eye/hand movement.

MINIMUM REQUIREMENTS

EDUCATIONAL REQUIREMENTS
Requires a bachelor’s degree, preferably in Hospitality Management, Aviation Management, Business, or related fields.

Directly related professional experience in airport operations or customer service above the required years of experience may be substituted for the above education requirement on a year-for-year basis.

EXPERIENCE REQUIREMENTS

Four years of progressively responsible experience in airport operations, customer service or closely related to the activities of the section are required, with at least two of the four years in a senior/lead capacity.

LICENSE REQUIREMENTS

Requires a valid Class C Texas driver’s license and compliance with the City of Houston’s policy on driving (AP 2-2).

PREFERENCES

****Preference shall be given to eligible veteran applicants provided such persons possess the qualifications necessary for competent discharge of the duties involved in the position applied for, such persons are among the most qualified candidates for the position, and all other factors in accordance with Executive Order 1-6.****

GENERAL INFORMATION

SELECTION/SKILLS TESTS REQUIRED
The selection process will involve application review and/or interview. Department may administer skills assessment test.

SAFETY IMPACT POSITION - YES

YES - If yes, this position is subject to random drug testing and if a promotional position, candidate must pass an assignment drug test.

PAY GRADE 23

SALARY INFORMATION

Factors used in determining the salary offered include the candidate’s qualifications as well as the pay rates of other employees in this classification.

APPLICATION PROCEDURES

Only online applications will be accepted for this City of Houston job and must be received by the Human Resources Department during active posting period. Applications must be submitted online at: www.houstontx.gov.

To view your detailed application status, please log-in to your online profile by visiting: http://agency.governmentjobs.com/houston/default.cfm or call 281-233-1858.

If you need special services or accommodations, call 281-233-1858 (TTY 7-1-1).

If you need login assistance or technical support call 855-524-5627.

All new and rehires must pass a pre-employment drug test and are subject to a physical examination and verification of information provided.

Due to the high volume of applications received, the Hiring Department will contact you directly, should you be selected to advance in our recruitment process. Applicants are encouraged to attach a cover letter and resume along with their completed application when applying. For further information pertaining to the Houston Airport System, please visit: https://www.youtube.com/watch?v=EDWLV_sJFoM .

EOE Equal Opportunity Employer

The City of Houston is committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, genetic information, veteran status, gender identity, or pregnancy.

The city offers a competitive benefits program, including competitively priced health coverage and a defined contribution pension plan. Benefits include:

• Medical
• Dental
• Vision
• Wellness
• Supplemental Insurance
• Life insurance
• Long-term disability
• Retirement pension
• 457 deferred compensation plan
• Employee Assistance Program
• 10 days of vacation each year
• 13 city holidays, plus one floating holiday
• Compensable Sick Leave
• Personal Leave
• Flexible schedules
• Hybrid-Telework for eligible positions
• Professional development opportunities
• Transportation/parking plan
• Section 125 pretax deductions
• Dependent Care Reimbursement Plan
• Paid Prenatal, Parental and Infant Wellness Leaves
• Healthcare Flexible Spending Account

For plan details, visit http://www.houstontx.gov/hr/benefits.html

Closing Date/Time: 6/12/2026 11:59 PM Central

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• Houston Airport System

• 2812331839

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