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Summary
Maintain the Service Technicians, Plumbers, and Electricians daily schedules and dispatch them as service calls are completed. Maintain customer database with current information. Clear and concise communications with department managers, employees, and customers. Daily Duties: Coordinate scheduled calls Receive emergency and non-emergency calls Dispatch Service Technicians, one call at a time Maintain the dispatch board\/schedule Monitor the route and status of technicians to coordinate and prioritize their schedule Prioritizing calls according to urgency and importance Forecast workload 2-3 days out Provide technicians with information about orders, traffic, obstacles, and requirements Forward list of parts needed by a technician to the parts department Update customer files as information is received Confirm all calls for following day Requirements: Proven experience as dispatcher or relevant position Tech-savvy with knowledge of relevant methods (CAD) Fast typing with experience in...Service Technician, Dispatcher, Dispatch, Service Tech, Technician, Driver -
Job Description
Maintain the Service Technicians, Plumbers, and Electricians daily schedules and dispatch them as service calls are completed. Maintain customer database with current information. Clear and concise communications with department managers, employees, and customers. Daily Duties: Coordinate scheduled calls Receive emergency and non-emergency calls Dispatch Service Technicians, one call at a time Maintain the dispatch board\/schedule Monitor the route and status of technicians to coordinate and prioritize their schedule Prioritizing calls according to urgency and importance Forecast workload 2-3 days out Provide technicians with information about orders, traffic, obstacles, and requirements Forward list of parts needed by a technician to the parts department Update customer files as information is received Confirm all calls for following day Requirements: Proven experience as dispatcher or relevant position Tech-savvy with knowledge of relevant methods (CAD) Fast typing with experience in...Service Technician, Dispatcher, Dispatch, Service Tech, Technician, Driver -
ABOUT THE COMPANY
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