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Job Description
Patient Services Specialist III - SHP Speech and Hearing Clinic
Lubbock
44853BR
Position Description
The PSS III independently follows established procedures to conduct moderate to complex clerical responsibilities that impact clinic patient flow. Responsibilities may include registration, scheduling, collections, and/or insurance authorizations.
Major/Essential Functions- Manages patient check-in process and ensures that all necessary records (including HIPAA and other compliance documents) are obtained and are up-to-date.
- Verifies that needed referrals and authorizations have been obtained. Supports resolution of denied or delayed insurance claims.
- Optimizes patient satisfaction, provider time, and facility utilization by scheduling appointments according to established Clinic protocols.
- Verify appointments when contacted by patients or providers and adjust the schedule for cancellations/no-shows.
- Calculates clinic charges; collects and records patient co-pays and payments. Works with other staff to file, collect, and expedite third-party claims. Manages authorizations and claim follow-up. Tracks outstanding balances/issues.
- Communicates with patients, graduate students, TTUHSC(Texas Tech Health Sciences Center) and non-TTUHSC physicians, and various community referral sources.
- Handles inquiries and provides information about the SLH Clinic; obtains referrals, authorizations, and external reports as needed. Exercises diplomacy and problem-solving skills when handling complaints.
- Educates and supervises graduate assistants and clinicians about clinical policies and procedures.
- Assists faculty with operational logistics and supports the operational needs of a university teaching clinic by coordinating communication and workflow among patients, faculty supervisors, graduate clinicians, and community providers.
- Performs day-to-day administrative functions and general office duties, including word processing, copying, filing, answering phones and directing calls, and entering and retrieving patient data. Works collaboratively with other staff to cover duties in the event of an absence or illness.
- Maintains secure records, assists with audits and ensures documentation compliance and completeness.
- Maintains compliance with HIPAA, FERPA, university, and clinical documentation policies; identifies and reports discrepancies or privacy concerns.
- Exercises independent judgment to resolve scheduling conflicts, patient concerns, insurance issues, and operational challenges.
Required Qualifications
High School diploma or equivalent and 3 years of related experience.
To apply, please visit: https://sjobs.brassring.com/TGnewUI/Search/home/HomeWithPreLoad?partnerid=25898&siteid=5283&PageType=JobDetails&jobid=914286
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information or status as a protected veteran.
The Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act is a federal statute requiring colleges and universities participating in federal financial aid programs to maintain and disclose campus crime statistics and security information. By October 1 of each year, institutions must publish and distribute their Annual Campus Security Policy & Crime Statistics Report (ASR) to current and prospective students and employees. You can locate this report through our website at: https://www.ttuhsc.edu/emergency/clery-report.aspx.
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ABOUT THE COMPANY
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Texas Tech University Health Sciences Center
Show moreAbout Us
Nationally recognized for innovative programs, academic achievement, cutting-edge research and exceptional patient care, Texas Tech University Health Sciences Center aims to promote a greater health environment for West Texas and beyond. While our flagship campus resides proudly in Lubbock, Texas, TTUHSC operates five schools with campuses in Abilene, Amarillo, Dallas/Fort Worth, Lubbock and the Permian Basin (Midland & Odessa).
Like Texas itself, we are an independent and proud institution that is part of a larger union, the Texas Tech University System. As a university separate from Texas Tech University, we have been entrusted with a singular charge: to teach the next generation of doctors, nurses, pharmacists, researchers and health care professionals while simultaneously providing the people of West Texas with world-class patient care. We are both an institution of higher learning and a place where real people come for life-saving medical care.
Our Mission
As a comprehensive health sciences center, our mission is to enrich the lives of others by educating students to become collaborative health care professionals, providing excellent patient care, and advancing knowledge through innovative research.
Our Values & Culture
Through our values-based culture, TTUHSC is committed to cultivating an exceptional workplace community with a positive culture that puts people first. Our five values guide our actions and principles: Beyond Service, Kindhearted, Integrity, One Team, and Visionary.
Compensation & Benefits
We are proud to offer many exceptional employee benefits, including a generous compensation package with comprehensive benefits, medical and dental insurance, paid time off and substantial automatic retirement contributions. Additionally, we invest in employee success by providing many resources designed to support your personal and professional growth, including:
- Comprehensive Health Plans and Other Core Insurance
- State Retirement Programs and Pension Options
- Retiree Insurance for Lifetime Medical Benefits
- Continuing Education & Lifelong Learning Programs
- Tuition scholarships for employees and their dependents
- Leadership and Professional Development Programs
- Mental and Physical Wellness Programs
- Employee Recognition Programs and Longevity Pay
We are excited for you to consider joining our team at the Texas Tech University Health Sciences Center. Consistently ranked as a "Great College to Work For" by the Chronicle of Higher Education, TTUHSC provides so much more than just a job!
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