Staff Services Manager (PBES Administrative Manager)

The Napa Valley

Napa County is home to 140,000 residents who share a strong sense of community and a legacy of preserving and protecting our rich agricultural heritage. Located in the heart of California's preeminent wine region, the Napa Valley is also part of the dynamic San Francisco Bay Metropolitan Area. With its sunny Mediterranean climate and proximity to the mountains and ocean, the Valley offers residents easy access to virtually unlimited shopping, dining, cultural and recreational opportunities. The Napa Valley's strategic location, natural and cultural resources, history of responsible land use planning and attractive quality of life provide the ideal mix of small town living and big city amenities.

Napa County as an Employer

As an organization, Napa County is dedicated to improving the lives of our citizens and reflecting the best of the community's values: Respect, Accountability, Dedication, Integrity and Innovation. LEARN MORE HERE. .

The Department of Planning, Building, & Environmental Services (PBES) partners with the community to promote the health and safety and sustainability of Napa County by providing a range of development services while balancing agricultural, environmental, and economic vitality. As a member of PBES you will work alongside employees from the following PBES Divisions: Planning, Building, Code Compliance, Engineering, Environmental Health, Natural Resources, Parks, Geographic Information Systems (GIS), and Staff Services. LEARN MORE ABOUT PBES HERE.

The Administrative Division within the Planning, Building, and Environmental Services (PBES) Department serves as the operational backbone for nine divisions spanning land use planning, building and safety, code compliance, natural resources, environmental services, and geographic information systems. With each division operating under different regulatory frameworks, workload cycles, and service demands, the Administrative Division provides the centralized infrastructure that keeps the department running, delivering consistent, responsive support and service to the community so that program staff can focus on the technical, regulatory, and permitting priorities at the heart of our services to the public.

The Position

The Staff Services Manager serves as a key member of the PBES leadership team, providing strategic direction and day-to-day management oversight for the department's administrative, financial, and human resource functions. This is a vital role that requires both operational depth and strategic leadership, someone who can manage complex fiscal operations, build high-performing customer service-oriented teams, and serve as a trusted partner to division managers and department leadership alike.

This position oversees the department's front counter operations and public-facing administrative functions, ensuring that every point of contact, whether in person, by phone, online, or through written materials, reflects the department's commitment to accessibility, professionalism, and exceptional customer service. This includes coordinating with divisions to ensure that permit guides, public handouts, applications, and informational materials are clear, current, and user-friendly; overseeing reception staffing and front counter services to deliver knowledgeable and welcoming first impressions; and coordinating website content to ensure the public has access to accurate, timely information. The Manager sets the standard for how PBES presents itself to the community and works collaboratively across divisions to ensure that public-facing operations are consistently aligned with departmental priorities and the needs of the people the department serves.

In the area of budget and fiscal management, this position leads the full budget cycle from development and submission through monitoring and year-end close. The Manager oversees departmental accounting operations including accounts payable, invoicing, deposits, revenue tracking, fee accounting, fund reconciliation, and fiscal compliance. The role also supports procurement and contract administration, develops financial analysis, goals, and performance metrics, and prepares staff reports and board items for executive leadership and the Board of Supervisors.
In the area of human resources, the Manager serves as the department's HR liaison, partnering closely with division managers and Human Resources to coordinate recruitment, onboarding, performance management, and workforce support across all nine divisions. This position plays an important advisory role, supporting division managers through recruitment processes, helping the department attract strong candidates, and ensuring HR programs and updates are communicated and administered consistently and in compliance with County policies.

The Ideal Candidate:

• Brings demonstrated experience managing budgets, accounting operations, and fiscal compliance in a government or public sector environment
• Is a confident, approachable leader who develops staff, sets clear expectations, and builds a culture of accountability and continuous improvement
• Understands how to partner strategically with their peers and human resources to support thoughtful, high-quality recruitment and a strong workforce
• Communicates clearly and credibly with executives, elected officials, division managers, and frontline staff alike
• Is organized, strategically minded, and comfortable managing multiple complex priorities across a fast-paced, multi-division department
• Brings a customer service focus that spans support for internal and external stakeholders
• Is proactive, resourceful, and solution-oriented with the ability to navigate ambiguity and competing demands
• Has experience preparing board items, executive-level reports, or materials for governing bodies
• Thrives in a role that blends strategic leadership with hands-on operational responsibility

POSITION REQUIREMENTS:
Any combination of education and experience that would likely provide the required knowledge, skills, and abilities is qualifying. A typical way to obtain the knowledge, skills, and abilities would be:

Experience: Four years of increasingly responsible experience in a staff services function performing duties involving administration, management, personnel, fiscal analysis, staff development, or data processing including two years of related project management, administrative, and supervisory responsibility.
Education: A Bachelor's degree from an accredited college or university with major course work in business administration, public administration, accounting, local government, systems analysis, personnel, or a related field.

License or Certificate*: *Any license, certification, or registration required for this position shall be maintained (i.e. active and in good standing) at all times during employment with Napa County. For continued employment with Napa County, you must maintain such license, certification, or registration to meet the minimum qualifications of this position.

This recruitment is being conducted to fill one (1) full-time position of Staff Services Manager for the Planning, Building, and Environmental Services Department at Napa County. The eligibility list established by this recruitment may also be used to fill future full-time, part-time, limited term, and extra help vacancies for up to one year.

RECRUITMENT AND SELECTION PROCESS:

Online Application Deadline Wednesday, June 10, 2026 at 5:00 pm PST Application Screening & Supplemental Question Scoring
Tentatively scheduled for the week June 11, 2026

Supplemental questions will be scored by subject matter experts. The most qualified applicants from the scoring of the supplemental questions will be invited for an Oral Exam Panel Interview.
Oral Exam Panel Interview Tentatively scheduled for the week of June 29, 2026

The most qualified candidates from the interview process will be placed on the eligibility list and may be considered for current and future vacancies for this position for up to one year.

Example of Duties

View the full job description, including example of duties, HERE!

Benefits
Click here to learn more about the benefits package for this position.

Disaster Service Worker
Napa County employees automatically become Disaster Service Workers. This means that when Napa County experiences emergencies (earthquake, wildfire, power outage, etc.) you may be asked to pivot from your regular duties to provide critical services to those affected by the emergency (CA Govt Code § 3102).

ADA Accommodation
Applicants requiring accommodation during the application and/or selection process pursuant to the Americans with Disabilities (ADA) Act should contact County of Napa Human Resources at (707) 253-4303.

Napa County is an Equal Opportunity Employer.

MANAGEMENT CLASSIFIED EMPLOYEE BENEFITS INFORMATION

SALARY -
Salaries are based on a five-step range. Appointments are usually made at the beginning step with advances occurring at six months and the completion of each year thereafter. Salary rates are reviewed annually.

ADDITIONAL BENEFITS INFO -
Click here for additional benefits information forManagement ClassifiedEmployees:
https://www.countyofnapa.org/DocumentCenter/View/25879/Benefits-Summary---Management-Classified-Employees

THESE BENEFITS DO NOT APPLY TO EXTRA HELP POSITIONS

EMPLOYMENT INFORMATION

PHYSICAL STANDARDS -
Certain designated County positions require a candidate to pass a physical examination prior to appointment. Offers of employment are conditional upon successful completion of this examination.

FINGERPRINTING -
All employees hired into allocated positions or extra help positions will be fingerprinted.

Closing Date/Time: 6/10/2026 5:00 PM Pacific

6/10/2026 5:00 PM Pacific

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