SENIOR CUSTOMER SERVICE CLERK

POSITION OVERVIEW

Applications Accepted from: ALL PERSONS INTERESTED

Division: Environmental Health
Section: Consumer Health
Location: 8000 N. Stadium Dr / 7427 Park Place
Workdays & Hours: Monday - Friday, 7:30 a.m.- 4:30 p.m.*
*Subject to change

DESCRIPTION OF DUTIES/ESSENTIAL FUNCTIONS

• Performs basic research and gathers necessary information in FOOD/FOG/EMS and POOL Program to resolve customers account concerns via mail, telephone, e-mail, and in person. Communicates findings to customers as received or requested
• Performs data entry activities to update customers account within authorized limits.
• Receives, enters, and assigns complaints from citizens via e-mail, mail or over the phone.
• Makes reservation for all Food Safety Courses over the phone and in person
• Provides administrative support for the Food Safety Course, Food/Fog/Pool Permits daily.
• Processes payments and reconciles payments for all Programs Fog/Food/EMS and pool received by mail, online or in person.
• Performs duties related to scanning manifest form received and proofreads all scanned documents.
• Works on the TPIA requests as received and assigned.
• Answer Phones, Files documents, makes labels as needed.
• May also provide support on special projects as scheduled by the Bureau.
• Other duties as assigned.

PHYSICAL EFFORT:
The position is physically comfortable, the individual has discretion about walking, standing, etc

WORK ENVIRONMENT:
There are no major sources of discomfort, i.e., essentially normal office environment with acceptable lighting, temperature and air conditions.

MINIMUM REQUIREMENTS

EDUCATIONAL REQUIREMENTS
Requires a high school diploma or GED.

EXPERIENCE REQUIREMENTS
One (1) year of clerical/customer service experience is required.

SUBSTITUTION:
An Associate’s degree or a Bachelor’s degree may substitute for the education and experience requirements

LICENSE REQUIREMENTS
None

PREFERENCES

**Preference shall be given to eligible veteran applicants provided such persons possess the qualifications necessary for competent discharge of the duties involved in the position applied for, such persons are among the most qualified candidates for the position, and all other factors in accordance with Executive Order 1-6.**

• Bilingual
• Spanish
• Vietnamese
• Arabic

GENERAL INFORMATION

SELECTION/SKILLS TESTS REQUIRED
None. However, the department may administer a skill assessment evaluation.

SAFETY IMPACT POSITION Yes
If yes, this position is subject to random drug testing and if a promotional position, candidate must pass an assignment drug test.

SALARY INFORMATION SPECIAL FUND POSITION
Grants & Special funded positions are dependent upon continued available funds. If funding is no longer available, employee may be laid off or transferred. Factors used in determining the salary offered include the candidate's qualifications as well as the pay rates of other employees in this classification.

Pay Grade 12

APPLICATION PROCEDURES
Only online applications will be accepted for this City of Houston job and must be received by the Human Resources Department during posting opening and closing dates shown. Applications must be submitted online at: www.houstontx.gov.

To view your detailed application status, please log-in to your online profile by visiting: http://agency.governmentjobs.com/houston/default.cfm or 832-395-8357

If you have questions, need special services or accommodations, call (832)395-4882. (TTY 7-1-1)

If you need login assistance or technical support call 855-524-5627.

Due to the high volume of applications received, the Hiring Department will contact you directly, should you be selected to advance in our recruitment process.

All new and rehires must pass a pre-employment drug test and are subject to a physical examination and verification of information provided.

EOE Equal Opportunity Employer
The City of Houston is committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, genetic information, veteran status, gender identity, or pregnancy.

The city offers a competitive benefits program, including competitively priced health coverage and a defined contribution pension plan. Benefits include:

• Medical
• Dental
• Vision
• Wellness
• Supplemental Insurance
• Life insurance
• Long-term disability
• Retirement pension
• 457 deferred compensation plan
• Employee Assistance Program
• 10 days of vacation each year
• 13 city holidays, plus one floating holiday
• Compensable Sick Leave
• Personal Leave
• Flexible schedules
• Hybrid-Telework for eligible positions
• Professional development opportunities
• Transportation/parking plan
• Section 125 pretax deductions
• Dependent Care Reimbursement Plan
• Paid Prenatal, Parental and Infant Wellness Leaves
• Healthcare Flexible Spending Account

For plan details, visit http://www.houstontx.gov/hr/benefits.html

Closing Date/Time: 5/19/2026 11:59 PM Central

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• Houston Airport System

• 2812331839

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