Tax Compliance Officer

The Position

Why join the Contra Costa Treasurer-Tax Collector’s Office?
Contra Costa County is one of the region’s largest and most dynamic public employers, offering a wide range of meaningful career opportunities in public service. The Treasurer-Tax Collector's Office is in Martinez, California and has a dedicated team of 30 professionals across four divisions, delivering essential financial services to County departments, school and special districts, and the community.

The Treasurer-Tax Collector’s Office is a collaborative, service driven team dedicated to delivering essential tax and banking services to more than 40 County departments and agencies, as well as a vast number of business and property owners. We are committed to excellence in service, and we seek motivated, forward-thinking, results-driven professionals who want to contribute to the financial stewardship of Contra Costa County.
When unsecured property taxes become delinquent, our tax compliance unit uses a variety of established tools and legal processes to resolve outstanding balances. In some situations, this may include actions such as bank liens, summary judgements, or the recovery of certain types of property, including personal property, improvements, and possessory interest. This position offers an opportunity to contribute to fair, consistent and responsible tax administration while working with a team committed to serving the community with professionalism and integrity.

We are currently seeking to fill one (1) permanent, full-time vacancy in the position of Tax Compliance Officer.

We are looking for someone who is:

• Professional and dependable. You will be expected to work independently and represent the County in the administration and enforcement of the Collection of Unsecured Taxes.
• A strong relationship builder with excellent communication skills. You will need to establish relationships with businesses and ensure that a consistent message is communicated to a variety of audiences.
• Customer-focused. Your role will require you to be responsive and proactive when addressing customer needs.
• Organized and ambitious. You will need to balance multiple assignments and priorities in a fast-paced environment.
• Adaptable. You will need to adapt to various deadlines and meet departmental goals.
• Creative! You will need to be able to understand the challenges of the Collection of Unsecured tax and recommend innovative ways to collect.
• Focused on safety. You will need to safely drive and operate a motor vehicle.

What you will typically be responsible for:

• Working with Taxpayers to establish installment plans to pay offfor repayment of Unsecured Tax debt.
• Maintaining accurate demographics for each account.
• Skip tracing to locate debtors using various means set by the County.
• Performing field visits, including driving a county vehicle as required.
• Informing debtors of their payment status and timelines for repayment.
• Being persistent in calling and contacting debtors.
• Making contact with relevant parties via phone calls.

A few reasons you might love this job:

• You will work in a fun and dynamic environment with others who have strong values and integrity.
• You will engage directly with the public and local businesses, building meaningful connections throughout the community.
• You will be challenged daily in an ever-changing, fast-paced work environment and provide positive outcomes.
• You will gain a sense of achievement from problem-solving and helping people set up/pay off their Unsecured debt

A few challenges you might face in this job:

• You will need to work with taxpayers who are difficult and/or dissatisfied.
• You will need to stay current and adjust to ongoing legislative updates/changes.
• There will be seasonal fluctuations in your workload.
• You will be expected to process a high volume of work.
• You will work in a fast-paced environment.

Competencies Required:

• Self-Management: Showing personal organization, self-discipline, and dependability
• Attention to Detail: Focusing on the details of work content, work steps, and final work products
• Learning Agility: Seeking learning opportunities and applying the lessons to one’s work
• Oral Communication: Engaging effectively in dialogue
• Listening: Fully comprehending spoken communication
• Negotiating: Reaching mutually satisfying agreements and compromise
• Professional Impact: Presenting self as a positive representative of the organization
• Building & Maintaining Relationships: Establishing rapport and maintaining mutually productive relationships
• Handling & Resolving Conflict: Managing interpersonally strained situations
• Reading Comprehension: Understanding and using written information
• Delivering Results: Meeting organizational goals and customer expectations and making decisions that produce high-quality results by applying technical knowledge, analyzing problems, and calculating risks
• Analyzing & Interpreting Data: Drawing meaning and conclusions from quantitative or qualitative data
• Professional & Technical Expertise: Applying technical subject matter to the job
• Using Technology: Working with electronic hardware and software applications

To read the complete job description visit: https://www.governmentjobs.com/careers/contracosta/classspecs/4990

Minimum Qualifications

License Required: Candidates must possess and maintain throughout the duration of employment a valid California Motor Vehicle Operator's License. Out of State valid Motor Vehicle Operator's will be accepted during the application process.

Education: Possession of a high school diploma, G.E.D. equivalency or high school proficiency certificate.

Experience: Either: One (1) year of full-time or its equivalent experience in the area of revenue collection and/or investigation of delinquent accounts in a collection environment. or Three (3) years of full-time or its equivalent clerical or administrative experience involving the collection and/or investigation of delinquent accounts.

Desirable Qualifications:

• Experience in Collections Call Center Environment
• Knowledge of field collections
• Knowledge of California Revenue and Taxation Code
• Knowledge of Summary Judgement and Bank Levy Processes
• Knowledge of Collection System
• Knowledge of Fair Debt Collections Practice Act

Selection Process

1. Application Filing and Evaluation: Applicants will be required to complete a supplemental questionnaire at the time of application, applications will be evaluated to determine which candidates will move forward in the next phase of the recruitment process.

2. Oral Assessment : An oral assessment (interview) will be conducted to measure candidates' competencies as they relate to the job. These may include but are not limited to: Self-Management, Attention to Detail, Learning Agility, Oral Communication, Listening, Negotiating, Professional Impact, Building & Maintaining Relationships, Handling & Resolving Conflict, Reading Comprehension, Delivering Results, Analyzing & Interpreting Data, Professional & Technical Expertise, and Using Technology. (Weighted 100%).
The oral assessment is tentatively scheduled to take place the week of May 22th, 2026. The assessment may be administered remotely using a computer; you will need access to a reliable internet connection to participate in the assessment.

Meeting the minimum qualifications does not guarantee an invitation to participate in the selection process.

The Human Resources Department may change the examination steps noted above in accordance with the Personnel Management Regulations and accepted selection practices.

For recruitment-specific questions, please contact Rachel Filamor at Rachel. Filamor@hrd.cccounty.us. For any technical issues, please contact the GovernmentJobs’ applicant support team for assistance at +1 855-524-5627.

CONVICTION HISTORY
After you receive a conditional job offer, you will be fingerprinted, and your fingerprints will be sent to the California Department of Justice (DOJ) and the Federal Bureau of Investigation (FBI). The resulting report of your conviction history (if any) will be used to determine whether the nature of your conviction conflicts with the specific duties and responsibilities of the job for which you have received a conditional job offer. If a conflict exists, you will be asked to present any evidence of rehabilitation that may mitigate the conflict, except when federal or state regulations bar employment in specific circumstances. Having a conviction history does not automatically preclude you from a job with Contra Costa County. If you accept a conditional job offer, the Human Resources Department will contact you to schedule a fingerprinting appointment.

DISASTER SERVICE WORKER
All Contra Costa County employees are designated Disaster Service Workers through state and local law. Employment with the County requires the affirmation of a loyalty oath to this effect. Employees are required to complete all Disaster Service Worker-related training as assigned, and to return to work as ordered in the event of an emergency.

EQUAL EMPLOYMENT OPPORTUNITY

It is the policy of Contra Costa County to consider all applicants for employment without regard to race, color, religion, sex, national origin, ethnicity, age, disability, sexual orientation, gender, gender identity, gender expression, marital status, ancestry, medical condition, genetic information, military or veteran status, or other protected category under the law.

To find more information on Benefits offered by Contra Costa County, please go to https://www.contracosta.ca.gov/1343/Employee-Benefits

Closing Date/Time: 5/11/2026 11:59 PM Pacific

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• Contra Costa County Human Resources Department

• 925-655-2100

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