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  • 911 Telecommunicator

    300 Austin Ave, Waco, Texas 76701 United States CITY OF WACO, TEXAS Full Time See Position Description Jan 16, 2026
    City of Waco Employer:

    CITY OF WACO, TEXAS

    Waco is centrally located in the heart of Texas on the I-35 corridor midway between Dallas-Fort Worth and Austin. This progressive and diverse city with a vibrant community spirit offers major attractions, museums, recreation, and abundant shopping to more than 140,000 residents. Waco is the 25th largest city in Texas and the county seat of McLennan County. Waco is not only briming with Texas history, economic opportunity, and a rich variety of cultural experiences, it is also a major seat of high learning within three major colleges in its city limits including Baylor University, Texas State Technical College and McLennan Community College. The city is also the birthplace of Dr. Pepper, the Texas Ranger Hall of Fame Museum and the Texas Sports Hall of Fame.  Waco boasts one of the biggest and best municipal parks in Texas, Cameron Park. While the park is located in the middle of downtown situated on the Brazos and Bosque River it hosts numerous races, triathlons, boat races and much, much more. Governance and Organization Waco is a home rule city with a council-manager form of government. The City Council is comprised of a Mayor, elected at-large, and five City Council members representing single-member districts, all serving two-year terms. The City Council sets the tax rate, approves the budget, appoints members to City boards and commissions, enacts City ordinances, and appoints the City Manager, City Attorney, City Secretary, and the Municipal Court Judge. The City has a strong Financial Management Policy that guides the operation and delivery of quality City services, contributes to excellent AA+ and Aa1 bond ratings, and maintains an unassigned fund balance reserve in the General Fund equal to 28% of current year budgeted expenditures. The City of Waco has more than 1,600 employees and a total operating budget of over $400 million. The City provides a full range of municipal services including a regional airport, animal services, building inspections, code enforcement, convention and visitors bureau, emergency management, housing and community development, economic development, fire, public health, library, municipal court, parks and recreation, planning, police, public works, Texas Ranger Hall of Fame Museum, utilities and zoo operations.   The City Council and City Manager are committed to the mission of providing exemplary municipal services for citizens and visitors in a collaborative and transparent manner while honoring the public’s trust. Waco values include providing excellent and innovative services, promoting equality and inclusion, focusing on teamwork, investing in people and always doing the right thing. With the City of Waco, you will find our home; where everyone belongs and thrives as move forward together.

    Apply Now View job Employer Profile

    Job Description

    Summary

    Minimum Starting Salary
    $24.7045 per hour PLUS A Hiring & Retention Incentive of $ 6,00 0 for NEW Full-Time Employees to be paid in three installments.
    Police Background Packet will be emailed after the position has closed.

    The City of Waco Seeks:
    A 911 Telecommunicator who works well under pressure, stays calm in stressful situations and can communicate clearly with emergency responders and citizens. Our ideal candidate has integrity, a willingness to learn, and wants to help others. If this is you, APPLY NOW!

    Minimum Qualifications:
    Required:
    • High School Diploma or GED equivalent
    Preferred:
    • Customer service or computer experience

    Required Certifications:
    Basic Telecommunicator License from Texas Commission on Law Enforcement (TCOLE) within one (1) year

    National/Texas Crime Information Centers (NCIC/TCIC) and Texas Law Enforcement Telecommunications System (TLETS) within 180 days

    Position Description:

    Under basic supervision, answers emergency and non-emergency calls for service; takes information from
    callers and enters information into computer database; including dispatching units for both the City of Waco and
    McLennan County residents. Provides assistance and information to Waco Police Department (WPD) & McLennan
    County Sheriff's Office (MCSO) emergency services agencies and general public.

    Essential Functions:
    • Answers emergency and non-emergency calls for police, fire, emergency medical assistance; determines
      appropriate call classification and priority.
    • Answers incoming emergency calls: interviews and calms callers and gathers details; evaluates information,
      prioritizes calls, determines actions required and appropriate response; dispatches emergency responders
      and resources; relays pertinent information to law enforcement and public safety personnel in a concise,
      organized, and understandable manner; monitors radio channels and provides immediate information and
      assistance.
    • Follows WPD procedures to provide assistance and information to emergency services personnel and general
      public; notifies other state, federal and regional agencies as needed.
    • Enters call information into Computer Aided Dispatch records management system; tracks a variety of law
      enforcement and public safety agency resources, personnel, and incidents.
    • Provides detailed call information to WPD Officers, MCSO Deputies; maintains status and awareness of all
      public safety unit locations; monitors message traffic and relays information to assure that responders'
      safety is top priority; notifies key WPD personnel on critical incidents.
    • Performs inquiries and criminal history checks for Officers through National Crime Information Center (NCIC)
      and Texas Law Enforcement Telecommunications System (TLETS).
    • Searches state and national data bases at Officer's request; updates warrant information.
    • Gathers information on non-emergency calls and responds appropriately; provides information, instructions,
      and assistance to the public within scope of authority and training.
    • Maintains and updates a variety of computer databases, resource management systems and files; enters,
      edits, and retrieves data and prepares reports.
    • Cross-trains in a wide variety of WPD skills and disciplines.
    • Prepares accurate and detailed reports and required paperwork.
    • Maintains the integrity, professionalism, values, and goals of the Police Department by assuring that all rules
      and regulations are followed, and that accountability and public trust are preserved.
    • May be required to respond afterhours, including holidays and weekends, in the event of a departmental or
      City-wide emergency.


    The City of Waco offers a complete benefits package for eligible employees including; health, dental, vision, Employee Assistance Program (EAP), Flexible Spending Accounts, life insurance, long term and short term disability, retirement, deferred compensation plans, holidays, vacation, sick leave, credit union and savings bonds.

    To learn more about the benefits offered, visit our Benefits page.

    Why Work For Waco:
    • Meaningful and challenging work
    • Make a difference and improve communities
    • Competitive Salary and Benefits
      • Full Range of Benefits, including Health, Dental, Vision, Disability, and Life Insurance
      • Mandatory TMRS Retirement Plan with a 2:1 City Match
      • Education Assistance Program
      • Paid Parental Leave
      • Employee Assistance
      • Longevity Pay
      • And More!
    • Chance to do work you are passionate about
    • Desire to give back


    Closing Date/Time: 1/22/2026 11:59 PM Central
    Apply Now View job Employer Profile

    Please mention you found this employment opportunity on the CareersInGovernment.com job board.

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