Dispatch Scheduler
The Dispatch Scheduler coordinates and schedules dispatch operations ensuring timely and efficient service delivery, and maintains clear communication with team members, drivers, and customers. This role requires flexibility, as the Dispatch Scheduler will be on call to address urgent scheduling needs and operational issues and relay any revisions to the on-duty dispatchers, and inform management.
Essential Job Functions:
- Exercises independent judgment to ensure all driver resources are allocated properly to ensure on-time pickups and deliveries
- Schedules drivers for pick-up and delivery; selects most efficient routes for each driver
- Audits TMW to ensure loads are properly updated and maintained in TMW and implement live protocols at all times
- Ensures customer destination assignments are met, communicates variance
- Audits loads and communicates deviations, internally and externally
- Conduct training with new dispatchers on scheduling processes and systems
- Provide support and assistance to other dispatchers, addressing their queries, and helping with any challenges they may encounter
- Communicate with customers and other terminal locations internally for additional freight based on resource needs
- Shifts resources to projects, lanes, and or balancing efforts
- Coordinates loads/lanes with various operating groups and or terminals
- Monitors priorities and expirations in TMW and coordinates with the appropriate individuals to get those priorities completed before the expiration to avoid downtime.
- Communicates load ETA's to customers as needed, and communicates to other dispatchers, management and other locations
- Takes incoming calls and diverts them to the appropriate team member, or assists in recording load data into TMW/Live Screen as needed
- Answer the phone in a professional manner
- Reports producer and customer call in promptly to management
- Maintains strong customer relationships with plants, dairies, and other terminals
- Maintains necessary records for the terminal
- Identify opportunities for process improvement and efficiencies and recommend enhancements
- Pre-plan and anticipate future driver overages/shortages to be proactive about requesting help or providing help to other locations
- Provide after-hours support as needed
- Other duties as assigned
Qualifications:
Required:
- High School Diploma or equivalent
- Valid Driver's license in state of residency with acceptable driving record
- Must be able to pass a pre-employment drug test and submit to the company random drug and alcohol program
- 1-2 years of experience in dispatch operations
- Proficiency in basic computer skills including Microsoft Office applications and Google Workspace
- Ability to communicate effectively with all levels of internal and external staff
- Ability to manage multiple tasks independently to meet deadlines
- Ability to adapt to changing schedules and priorities
- Ability to work any schedule including nights, weekends, and holiday
Preferred:
- Associate degree in logistics, supply chain management, or related field
- Advanced knowledge of TMW
- Knowledge of DOT, FMCSA regulations or the transportation industry
- Ability to lead others and resolve conflict
Physical Requirements:
The physical demands described here are representative of those that must be met by an associate to successfully perform the essential function of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Physical Demands: Must possess mobility to work in a standard office setting and use standard office equipment including a computer; vision to read printed materials and a computer screen; and hearing and speech to communicate in person, before groups, and over the telephone. Must be able to remain in a stationary position for extended period. This is mostly a sedentary office classification, although standing in outdoor work areas and walking between terminal, safety lane, and commercial motor vehicles (CMV) operating areas for short periods can be necessary. Finger dexterity is needed to access, enter, and retrieve data using a computer keyboard or calculator, and to operate standard office equipment. Positions in this classification occasionally bend, stoop, kneel, reach push and pull. Employees must possess the ability to lift, carry, push, and pull materials and objects weighing up to 20 pounds.
Work Environment: The duties of this job are performed in both an office environment, a commercial motor vehicle terminal environment, and outdoors, thereby experiencing some minor to moderate level of noise due to office/CMV equipment. Exposure to various climate conditions, fumes, dust, odors, oil/grease, and gasses.
Dispatch Scheduler
The Dispatch Scheduler coordinates and schedules dispatch operations ensuring timely and efficient service delivery, and maintains clear communication with team members, drivers, and customers. This role requires flexibility, as the Dispatch Scheduler will be on call to address urgent scheduling needs and operational issues and relay any revisions to the on-duty dispatchers, and inform management.
Essential Job Functions:
- Exercises independent judgment to ensure all driver resources are allocated properly to ensure on-time pickups and deliveries
- Schedules drivers for pick-up and delivery; selects most efficient routes for each driver
- Audits TMW to ensure loads are properly updated and maintained in TMW and implement live protocols at all times
- Ensures customer destination assignments are met, communicates variance
- Audits loads and communicates deviations, internally and externally
- Conduct training with new dispatchers on scheduling processes and systems
- Provide support and assistance to other dispatchers, addressing their queries, and helping with any challenges they may encounter
- Communicate with customers and other terminal locations internally for additional freight based on resource needs
- Shifts resources to projects, lanes, and or balancing efforts
- Coordinates loads/lanes with various operating groups and or terminals
- Monitors priorities and expirations in TMW and coordinates with the appropriate individuals to get those priorities completed before the expiration to avoid downtime.
- Communicates load ETA's to customers as needed, and communicates to other dispatchers, management and other locations
- Takes incoming calls and diverts them to the appropriate team member, or assists in recording load data into TMW/Live Screen as needed
- Answer the phone in a professional manner
- Reports producer and customer call in promptly to management
- Maintains strong customer relationships with plants, dairies, and other terminals
- Maintains necessary records for the terminal
- Identify opportunities for process improvement and efficiencies and recommend enhancements
- Pre-plan and anticipate future driver overages/shortages to be proactive about requesting help or providing help to other locations
- Provide after-hours support as needed
- Other duties as assigned
Qualifications:
Required:
- High School Diploma or equivalent
- Valid Driver's license in state of residency with acceptable driving record
- Must be able to pass a pre-employment drug test and submit to the company random drug and alcohol program
- 1-2 years of experience in dispatch operations
- Proficiency in basic computer skills including Microsoft Office applications and Google Workspace
- Ability to communicate effectively with all levels of internal and external staff
- Ability to manage multiple tasks independently to meet deadlines
- Ability to adapt to changing schedules and priorities
- Ability to work any schedule including nights, weekends, and holiday
Preferred:
- Associate degree in logistics, supply chain management, or related field
- Advanced knowledge of TMW
- Knowledge of DOT, FMCSA regulations or the transportation industry
- Ability to lead others and resolve conflict
Physical Requirements:
The physical demands described here are representative of those that must be met by an associate to successfully perform the essential function of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Physical Demands: Must possess mobility to work in a standard office setting and use standard office equipment including a computer; vision to read printed materials and a computer screen; and hearing and speech to communicate in person, before groups, and over the telephone. Must be able to remain in a stationary position for extended period. This is mostly a sedentary office classification, although standing in outdoor work areas and walking between terminal, safety lane, and commercial motor vehicles (CMV) operating areas for short periods can be necessary. Finger dexterity is needed to access, enter, and retrieve data using a computer keyboard or calculator, and to operate standard office equipment. Positions in this classification occasionally bend, stoop, kneel, reach push and pull. Employees must possess the ability to lift, carry, push, and pull materials and objects weighing up to 20 pounds.
Work Environment: The duties of this job are performed in both an office environment, a commercial motor vehicle terminal environment, and outdoors, thereby experiencing some minor to moderate level of noise due to office/CMV equipment. Exposure to various climate conditions, fumes, dust, odors, oil/grease, and gasses.
