Jobs in Plano | Careers in Government

80Jobs found

Sr Manager, Strategic Operations & Partnerships
- Plano, Texas
- NORTH TEXAS TOLLWAY AUTHORITY
- Full Time
- Administration and Management
Sr. Manager, Enterprise Cybersecurity & Information Security
- Plano, Texas
- NORTH TEXAS TOLLWAY AUTHORITY
- Full Time
- Administration and Management
- Information Technology and Communication Services
Customer Service Instructor
- Plano, Texas
- NORTH TEXAS TOLLWAY AUTHORITY
- Full Time
- Customer Service
- Education and Training
Endpoint Management Manager
- Plano, Texas
- NORTH TEXAS TOLLWAY AUTHORITY
- Full Time
- Administration and Management
Business Intelligence Analyst
- Plano, Texas
- NORTH TEXAS TOLLWAY AUTHORITY
- Full Time
- Administrative Analysis and Research
- Information Technology and Communication Services
CSC Sr Specialist
- Plano, Texas
- NORTH TEXAS TOLLWAY AUTHORITY
- Full Time
- Customer Service
Recruiter
- Plano, Texas
- NORTH TEXAS TOLLWAY AUTHORITY
- Full Time
- Human Resources and Personnel
Assistant Director of AI & Data
- Plano, Texas
- NORTH TEXAS TOLLWAY AUTHORITY
- Full Time
- Clerical and Administrative Support
Lane Systems Technician
- Plano, Texas
- NORTH TEXAS TOLLWAY AUTHORITY
- Full Time
- Information Technology and Communication Services
Sr Maintenance Tech
- Plano, Texas
- NORTH TEXAS TOLLWAY AUTHORITY
- Full Time
- Building Maintenance
Sr. Internal Auditor
- Plano, Texas
- NORTH TEXAS TOLLWAY AUTHORITY
- Full Time
- Accounting and Finance
HR Employee Relations Specialist
- Plano, Texas
- NORTH TEXAS TOLLWAY AUTHORITY
- Full Time
- Human Resources and Personnel
ITS Project Manager
- Plano, Texas
- NORTH TEXAS TOLLWAY AUTHORITY
- Full Time
- Project Management
QA QC Supervisor
- Plano, Texas
- NORTH TEXAS TOLLWAY AUTHORITY
- Full Time
- Administrative Analysis and Research
- Clerical and Administrative Support
Customer Resolution Specialist
- Plano, Texas
- NORTH TEXAS TOLLWAY AUTHORITY
- Full Time
- Customer Service
Sr Counsel, Real Estate
- Plano, Texas
- NORTH TEXAS TOLLWAY AUTHORITY
- Full Time
- Legal Services
- Real Estate
Director of External Affairs
- Plano, Texas
- NORTH TEXAS TOLLWAY AUTHORITY
- Full Time
- Administration and Management
AMSS Application Administrator
- Plano, Texas
- NORTH TEXAS TOLLWAY AUTHORITY
- Full Time
- Information Technology and Communication Services
Director of Project Delivery
- Plano, Texas
- NORTH TEXAS TOLLWAY AUTHORITY
- Full Time
- Administration and Management
- Project Management
Sr Procurement Specialist II
- Plano, Texas
- NORTH TEXAS TOLLWAY AUTHORITY
- Full Time
- Public Health
- Purchasing and Warehouse
Sr Procurement Specialist
- Plano, Texas
- NORTH TEXAS TOLLWAY AUTHORITY
- Full Time
- Purchasing and Warehouse
GIS Analyst
- Plano, Texas
- NORTH TEXAS TOLLWAY AUTHORITY
- Full Time
- Administrative Analysis and Research
- GIS and Surveying
Roadside Safety Service Specialist - Plano
- Plano, Texas
- NORTH TEXAS TOLLWAY AUTHORITY
- Full Time
- Public Safety
Roadside Safety Specialist - FT. Worth
- Plano, Texas
- NORTH TEXAS TOLLWAY AUTHORITY
- Full Time
- Public Safety
Public Safety Dispatcher II
- Plano, Texas
- NORTH TEXAS TOLLWAY AUTHORITY
- Full Time
- Dispatch and Telecommunications
- Public Safety
Public Safety Dispatcher I
- Plano, Texas
- NORTH TEXAS TOLLWAY AUTHORITY
- Full Time
- Dispatch and Telecommunications
- Public Safety
Assistant Director IT - Enterprise Systems
- Plano, Texas
- NORTH TEXAS TOLLWAY AUTHORITY
- Full Time
- Clerical and Administrative Support
- Information Technology and Communication Services
Sr. Project Manager
- Plano, Texas
- NORTH TEXAS TOLLWAY AUTHORITY
- Full Time
- Project Management
Lane Systems Lead
- Plano, Texas
- NORTH TEXAS TOLLWAY AUTHORITY
- Full Time
- Transportation or Transit
ServiceNow Architect
- Plano, Texas
- NORTH TEXAS TOLLWAY AUTHORITY
- Full Time
- Architecture
Sr Cloud ETL Developer
- Plano, Texas
- NORTH TEXAS TOLLWAY AUTHORITY
- Full Time
- Information Technology and Communication Services
Vendor Manager
- Plano, Texas
- NORTH TEXAS TOLLWAY AUTHORITY
- Full Time
- Administration and Management
Bilingual Customer Service Representative - Front Counter
- Plano, Texas
- NORTH TEXAS TOLLWAY AUTHORITY
- Full Time
- Customer Service
- Education and Training
Customer Service Representative - Call Center
- Plano, Texas
- NORTH TEXAS TOLLWAY AUTHORITY
- Full Time
- Customer Service
- Education and Training
ITS Technician
- Plano, Texas
- NORTH TEXAS TOLLWAY AUTHORITY
- Full Time
- Transportation or Transit
Vendor Management Liaison
- Plano, Texas
- NORTH TEXAS TOLLWAY AUTHORITY
- Full Time
- Administration and Management
Customer Service Representative - Front Counter
- Plano, Texas
- NORTH TEXAS TOLLWAY AUTHORITY
- Full Time
- Customer Service
- Education and Training
Customer Service Supervisor- Customer Service Center
- Plano, Texas
- NORTH TEXAS TOLLWAY AUTHORITY
- Full Time
- Administrative Analysis and Research
- Clerical and Administrative Support
- Customer Service
Bilingual Customer Service Representative- Call Center
- Plano, Texas
- NORTH TEXAS TOLLWAY AUTHORITY
- Full Time
- Customer Service
- Education and Training
Maintenance Tech I - Landscape
- Plano, Texas
- NORTH TEXAS TOLLWAY AUTHORITY
- Full Time
- Building Maintenance
- Grounds and Landscaping Services
Sr. Maintenance Tech - Landscape
- Plano, Texas
- NORTH TEXAS TOLLWAY AUTHORITY
- Full Time
- Building Maintenance
- Grounds and Landscaping Services
Lead Maintenance Tech - Frisco (Night)
- Plano, Texas
- NORTH TEXAS TOLLWAY AUTHORITY
- Full Time
- Building Maintenance
Receptionist: Customer Service Operations
- Plano, Texas
- NORTH TEXAS TOLLWAY AUTHORITY
- Full Time
- Administration and Management
- Clerical and Administrative Support
- Customer Service
- Municipal or County Clerk
Laborer - Plano
- Plano, Texas
- NORTH TEXAS TOLLWAY AUTHORITY
- Full Time
- Construction and Skilled Trades
Maintenance Tech I - Plano (Night Shift)
- Plano, Texas
- NORTH TEXAS TOLLWAY AUTHORITY
- Full Time
- Building Maintenance
Maintenance Tech II - Plano (Night Shift)
- Plano, Texas
- NORTH TEXAS TOLLWAY AUTHORITY
- Full Time
- Building Maintenance
Maintenance Tech II - Plano
- Plano, Texas
- NORTH TEXAS TOLLWAY AUTHORITY
- Full Time
- Building Maintenance
Maintenance Tech - Irrigation
- Plano, Texas
- NORTH TEXAS TOLLWAY AUTHORITY
- Full Time
- Agriculture / Farm / Ranch Related
- Building Maintenance
Maintenance Tech I - Frisco (Night Shift)
- Plano, Texas
- NORTH TEXAS TOLLWAY AUTHORITY
- Full Time
- Building Maintenance
Laborer - Frisco
- Plano, Texas
- NORTH TEXAS TOLLWAY AUTHORITY
- Full Time
- Construction and Skilled Trades
Maintenance Tech II - Frisco (Night Shift)
- Plano, Texas
- NORTH TEXAS TOLLWAY AUTHORITY
- Full Time
- Building Maintenance
Maintenance Tech II - Frisco
- Plano, Texas
- NORTH TEXAS TOLLWAY AUTHORITY
- Full Time
- Building Maintenance
Maintenance Tech I - Frisco
- Plano, Texas
- NORTH TEXAS TOLLWAY AUTHORITY
- Full Time
- Building Maintenance
Maintenance Tech I - Plano
- Plano, Texas
- NORTH TEXAS TOLLWAY AUTHORITY
- Full Time
- Building Maintenance
Subcontracts Lead DoD SkillBridge
- Plano, Texas
- Sierra Nevada Corporation
- Full Time
- Federal Government
Sr. Analyst, Connected Technologies Sourcing
- Plano, Texas
- Toyota North America
- Full Time
- Federal Government
Digital Channel Analytics, Sr Associate
- Plano, Texas
- Chase Bank
- Full Time
- Federal Government
Sourcing Analyst
- Plano, Texas
- PTR Global
- Full Time
- Federal Government
Border Patrol Agent - Experienced
- Plano, Texas
- Customs and Border Protection
- Full Time
- Public Safety
Court Security Officer
- Plano, Texas
- Constellis
- Full Time
- Federal Government
- Legal Services
Sourcing Associate - Corporate Functions
- Plano, Texas
- Chase Bank
- Full Time
- Federal Government
Entry-Level Border Patrol Agent – Up to $60K in Incentives
- Plano, Texas
- US Customs and Border Protection
- Full Time
- Public Safety
Border Patrol Agent – Up to $60K in Incentives
- Plano, Illinois
- US Customs and Border Protection
- Full Time
- Public Safety
Border Patrol Agent
- Plano, Illinois
- US Customs and Border Protection
- Full Time
- Public Safety
Border Patrol Agent
- Plano, Texas
- US Customs and Border Protection
- Full Time
- Public Safety
Senior Tech Sourcing Strategist Connected Technologies
- Plano, Texas
- Toyota North America
- Full Time
- Federal Government
Border Patrol Agent (GL-9/GS-11) – Up to $60K in Incentives
- Plano, Illinois
- US Customs and Border Protection
- Full Time
- Public Safety
Border Patrol Agent (GL-9/GS-11) – Up to $60K in Incentives
- Plano, Texas
- US Customs and Border Protection
- Full Time
- Public Safety
Hybrid Sourcing Analyst (Contract) Data-Driven Procurement
- Plano, Texas
- PTR Global
- Full Time
- Federal Government
Experienced Border Patrol Agent – Up to $60K in Incentives
- Plano, Texas
- US Customs and Border Protection
- Full Time
- Public Safety
Entry-Level Border Patrol Agent – Up to $60K in Incentives
- Plano, Illinois
- US Customs and Border Protection
- Full Time
- Public Safety
Senior Business Analytics Manager
- Plano, Texas
- Autodesk
- Full Time
- Federal Government
Border Patrol Agent – Up to $60K in Incentives
- Plano, Texas
- US Customs and Border Protection
- Full Time
- Public Safety
Experienced Border Patrol Agent – Up to $60K in Incentives
- Plano, Illinois
- US Customs and Border Protection
- Full Time
- Public Safety
Sourcing Senior Specialist Advisor
- Plano, Texas
- The Nippon Telegraph and Telephone Corporation (NTT)
- Full Time
- Federal Government
Sourcing Senior Specialist Advisor
- Plano, Texas
- Sierra Systems, an NTT DATA Company
- Full Time
- Federal Government
Border Patrol Agent - Entry Level
- Plano, Texas
- Customs and Border Protection
- Full Time
- Public Safety
Intelligent Solutions Product Strategy Associate
- Plano, Texas
- Chase Bank
- Full Time
- Federal Government
Sourcing Senior Specialist Advisor
- Plano, Texas
- NTT America
- Full Time
- Federal Government
Sourcing Senior Specialist Advisor
- Plano, Texas
- NTT DATA
- Full Time
- Federal Government

FEATURED JOBS

Featured Employers

Sr Manager, Strategic Operations & Partnerships
- Plano, Texas United States
- NORTH TEXAS TOLLWAY AUTHORITY
- Sep 12, 2026
- Full Time
NORTH TEXAS TOLLWAY AUTHORITY

Join NTTA’s diverse team of professionals representing a wide range of career fields. We have a strong, collaborative Team First culture that values positivity, idea sharing, trust, honesty, professional growth, accountability and excellence. NTTA supports our employees by offering a comprehensive compensation and benefits package, training and professional learning opportunities. NTTA is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability or veteran status.
Read more ›
Apply Now View job Employer Profile
Share this job:
Job Details
- Full Time
- Sep 12, 2026
Job Description
Job Description

JOB SUMMARY:

The Senior Manager, Strategic Operations and Partnerships provides strategic leadership and operational oversight for NTTA's Account Management Services (AMS) function, including customer service operations, commercial account management, sales and outreach activities, collections, and strategic partnerships. This position leads the AMS organization, and is responsible for driving service excellence, revenue growth, operational performance, and workforce development. The role serves as a key relationship manager for commercial customers, fleet operators, government entities, dealerships, Regional Toll Partners, and other stakeholders while supporting NTTA's strategic business objectives. Through strong leadership, process improvement, and stakeholder engagement, the Senior Manager fosters a high-performing, customer-focused organization that delivers exceptional service and long-term business value.

DUTIES, FUNCTIONS, AND RESPONSIBILITIES:
Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned.
In partnership with the Director, provides strategic leadership and operational oversight for NTTA's Account Management Services (AMS) function, ensuring alignment with organizational objectives, customer service standards, revenue goals, and operational priorities. Lead the development and execution of strategies that enhance customer experience, operational efficiency, and program performance.
Lead and develop the AMS organization. Responsible for the full range of people leadership activities including workforce planning, hiring, onboarding, training, coaching, performance management, employee development, succession planning, and performance evaluations while fostering a culture focused on service excellence, continuous improvement, and business results.
Assess, develop, and elevate the capabilities of the team identifying skill gaps, implementing targeted development strategies, and building a high-performing team skilled in customer service, business account management, consultative sales, and relationship management. Lead the transformation of the team to deliver exceptional service to commercial, governmental, and other high-value customers while expanding sales, outreach, and business development capabilities.
Oversee customer service operations and commercial account management activities across customer-facing channels, including call center operations, email support, account servicing, outreach efforts, and stakeholder interactions. Ensure timely, responsive, and high-quality service delivery.
Drive sales, outreach, and business development initiatives that increase TollTag adoption, expand business partnerships, and support revenue growth. Identify and pursue opportunities with commercial customers, fleet operators, dealerships, leasing organizations, municipalities, and other strategic stakeholders.
Provide relationship management for key accounts and partners, ensuring exceptional service and long-term engagement with commercial customers, government entities, Regional Toll Partners, and other high-value stakeholders. Serve as the escalation point for sensitive, complex, and politically sensitive customer and stakeholder matters.
Develop and maintain strategic partnerships with external businesses and organizations, sometimes in partnership with government affairs.
Oversee commercial account lifecycle management, collections, and revenue recovery efforts, including customer onboarding, account retention, account growth, and delinquency resolution. Ensure customer-focused approaches are utilized to maintain positive business relationships while supporting financial and collection objectives.
Collaborate with executive leadership and cross-functional teams to identify growth opportunities, improve operational processes, support strategic initiatives, and ensure alignment between customer-facing operations and organizational priorities. Work closely with departments including Government Affairs, Public Affairs, Finance, Revenue Operations, Technology, and Customer Service.
Direct performance management, operational reporting, and continuous improvement efforts by establishing key performance indicators, monitoring results, analyzing trends, and implementing solutions that strengthen customer service, sales, collections, account management, and operational outcomes.
Manage departmental budgets, contract administration, compliance activities, and operational controls, including budget planning, forecasting, resource allocation, vendor and contract oversight, and adherence to regulatory and audit requirements. Provide leadership in establishing department goals, objectives, staffing plans, and operational priorities while ensuring effective stewardship of NTTA resources.

SUPERVISORY/LEADERSHIP RESPONSIBILITIES:
Responsible for the full range of supervisory activities including selection, training, evaluation, counseling, and recommendation for dismissal.

KNOWLEDGE, SKILLS, AND ABILITIES:
Ability to lead customer-facing operations and drive business results in a dynamic, fast-paced environment with changing priorities.
Skill in leading, coaching, developing, and evaluating employees and leaders while fostering a culture of accountability, service excellence, continuous improvement, and workforce development.
Knowledge of customer service, contact center operations, account management, sales, business development, collections, and strategic partnership practices.
Skill in consultative sales, customer relationship management, business development, and strategic partnership cultivation.
Ability to lead organizational change, implement new initiatives, drive operational improvement, and improve employee, customer, and organizational performance.
Strong analytical skills with the ability to utilize operational, financial, customer, and performance data to identify trends, solve problems, improve outcomes, and support strategic decision-making.
Skill in strategic planning, process improvement, project execution, performance management, and effective stewardship of organizational resources.
Ability to collaborate effectively across departments and influence outcomes with internal and external stakeholders.
Skill in building and maintaining effective relationships with customers, business partners, community stakeholders, public officials, executives, and employees.
Skill in handling complex, sensitive, or politically impactful issues with sound judgment, professionalism, diplomacy, and discretion.
Strong verbal and written communication, presentation, and interpersonal skills, including the ability to prepare reports, present information, and deliver executive-level communications.
Ability to manage multiple priorities, resolve complex operational and personnel issues, and make sound business decisions.
Knowledge of supervisory, leadership, workforce planning, performance management, and organizational development principles.
Ability to represent the organization professionally and effectively before customers, business partners, community organizations, governmental entities, and executive leadership.
Knowledge of applicable Federal, State, and Local laws, regulations, policies, and operational requirements related to assigned programs and services.

MINIMUM QUALIFICATIONS:

Education:
Bachelor's degree in Business Administration, Management, Communications, Marketing, Public Administration, Organizational Leadership, or a related field; or four (4) years of relevant professional experience in lieu of the degree, in addition to any other required years of experience for the position.

Years of Experience:
8 years of progressively responsible experience in customer service, contact center operations, account management, sales, business development, or related functions. To Include:
• 3 years Sales experience
• 4 years of leadership experience managing supervisors, managers, or multi-level teams.
• Experience leading customer service, call center, account management, sales, business development, or customer operations functions.
• Experience developing, coaching, and leading teams in customer engagement, consultative sales, relationship management, and service excellence.
• Experience managing complex commercial accounts, business-to-business relationships, strategic partnerships, or key customer programs.
• Experience collaborating with senior leadership, executives, and external stakeholders.

Licenses and Certifications Required:
Valid driver's license or ability to obtain a Texas Class C driver's license within 30 days of hire.

PREFERRED QUALIFICATIONS:
10 years of Call or Contact Center (customer service, contact center, account management, sales, business development, or related customer-facing) experience.
8 years of leadership experience in a Contact Center (customer operations, account management, or similar environment), including leading organizational change, service excellence, or operational improvement initiatives.
5 years of sales, business development, or commercial account management experience including managing complex business-to-business, governmental, or strategic customer relationships.
Spanish fluency, including verbal, written, and reading comprehension skills.

NTTA is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability or veteran status.
Apply Now View job
Share this job:
Please mention you found this employment opportunity on the CareersInGovernment.com job board.
NORTH TEXAS TOLLWAY AUTHORITY

Join NTTA’s diverse team of professionals representing a wide range of career fields. We have a strong, collaborative Team First culture that values positivity, idea sharing, trust, honesty, professional growth, accountability and excellence. NTTA supports our employees by offering a comprehensive compensation and benefits package, training and professional learning opportunities. NTTA is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability or veteran status.
NORTH TEXAS TOLLWAY AUTHORITY
- Plano, Texas, United States
- ntta.org/careers
See All Employer Jobs

Search Jobs In Plano

80 Jobs in Plano

Sr Manager, Strategic Operations & Partnerships

Sr. Manager, Enterprise Cybersecurity & Information Security

Customer Service Instructor

Endpoint Management Manager

Business Intelligence Analyst

CSC Sr Specialist

Recruiter

Assistant Director of AI & Data

Lane Systems Technician

Sr Maintenance Tech

Sr. Internal Auditor

HR Employee Relations Specialist

ITS Project Manager

QA QC Supervisor

Customer Resolution Specialist

Sr Counsel, Real Estate

Director of External Affairs

AMSS Application Administrator

Director of Project Delivery

Sr Procurement Specialist II

Sr Procurement Specialist

GIS Analyst

Roadside Safety Service Specialist - Plano

Roadside Safety Specialist - FT. Worth

Public Safety Dispatcher II

Public Safety Dispatcher I

Assistant Director IT - Enterprise Systems

Sr. Project Manager

Lane Systems Lead

ServiceNow Architect

Sr Cloud ETL Developer

Vendor Manager

Bilingual Customer Service Representative - Front Counter

Customer Service Representative - Call Center

ITS Technician

Vendor Management Liaison

Customer Service Representative - Front Counter

Customer Service Supervisor- Customer Service Center

Bilingual Customer Service Representative- Call Center

Maintenance Tech I - Landscape

Sr. Maintenance Tech - Landscape

Lead Maintenance Tech - Frisco (Night)

Receptionist: Customer Service Operations

Laborer - Plano

Maintenance Tech I - Plano (Night Shift)

Maintenance Tech II - Plano (Night Shift)

Maintenance Tech II - Plano

Maintenance Tech - Irrigation

Maintenance Tech I - Frisco (Night Shift)

Laborer - Frisco

Maintenance Tech II - Frisco (Night Shift)

Maintenance Tech II - Frisco

Maintenance Tech I - Frisco

Maintenance Tech I - Plano

Subcontracts Lead DoD SkillBridge

Sr. Analyst, Connected Technologies Sourcing

Digital Channel Analytics, Sr Associate

Sourcing Analyst

Border Patrol Agent - Experienced

Court Security Officer

Sourcing Associate - Corporate Functions

Entry-Level Border Patrol Agent – Up to $60K in Incentives

Border Patrol Agent – Up to $60K in Incentives

Border Patrol Agent

Border Patrol Agent

Senior Tech Sourcing Strategist Connected Technologies

Border Patrol Agent (GL-9/GS-11) – Up to $60K in Incentives

Border Patrol Agent (GL-9/GS-11) – Up to $60K in Incentives

Hybrid Sourcing Analyst (Contract) Data-Driven Procurement

Experienced Border Patrol Agent – Up to $60K in Incentives

Entry-Level Border Patrol Agent – Up to $60K in Incentives

Senior Business Analytics Manager

Border Patrol Agent – Up to $60K in Incentives

Experienced Border Patrol Agent – Up to $60K in Incentives

Sourcing Senior Specialist Advisor

Sourcing Senior Specialist Advisor

Border Patrol Agent - Entry Level

Intelligent Solutions Product Strategy Associate