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  • TPWD - Customer Service Representative I (Fluctuating Hours)

    Cedar Hill, Texas United States TEXAS PARKS AND WILDLIFE Full Time Nov 27, 2024
    Texas Parks and Wildlife Employer:

    TEXAS PARKS AND WILDLIFE

    We are TPWD Providing outdoor recreational opportunities, managing and protecting fish and wildlife habitat, and managing parklands and historic areas Divisions & Positions Our skilled workforce operates within 13 divisions at 200 locations across Texas. Mission To manage and conserve the natural and cultural resources of Texas and to provide hunting, fishing and outdoor recreation opportunities for the use and enjoyment of present and future generations. Philosophy In fulfilling our mission, we will: Be a recognized national leader in implementing effective natural resources conservation and outdoor recreational programs; Serve the state of Texas, its citizens, and our employees with the highest standards of service, professionalism, fairness, courtesy, and respect; Rely on the best available science to guide our conservation decisions; Responsibly manage agency finances and appropriations to ensure the most efficient and effective use of tax-payer and user fee resources; Attract and retain the best, brightest, and most talented workforce to successfully execute our mission.

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    Job Description

    TPWD MISSION

    To manage and conserve the natural and cultural resources of Texas and to provide hunting, fishing and outdoor recreation opportunities for the use and enjoyment of present and future generations.

    PLEASE NOTE:

    All applications must contain complete job histories, which includes job title, dates of employment (month/year) and hours worked per week, name of employer, supervisor's name and phone number and a description of duties performed.

    Job history and volunteer experience should be listed in the work history section of the application to receive credit towards meeting the minimum requirements. Part-time experience credit is prorated based on the duration and hours worked per week. Please indicate hours worked for part-time/temporary/seasonal experience. If this information is not submitted, your application will be considered incomplete.

    Applications with "See attached" or "See resume" will not be accepted in lieu of a completed application. Omission of data can be the basis for disqualification; you may state 'unknown' for any incomplete fields. If education is used to meet the minimum requirements of the job posting, a copy of a college transcript(s) issued from the registrar must be provided if you are selected for an interview.

    WATCH OUR VIDEO ON HOW TO APPLY FOR JOBS



    APPLICATIONS SUBMITTED THROUGH WORK IN TEXAS: Work In Texas (WIT) applicants must complete the supplemental questions to be considered for the posting. To complete the supplemental questions, go to CAPPS Recruit to register or login. CAPPS Recruit, https://capps.taleo.net/careersection/ex/jobsearch.ftl?lang=en


    MILITARY OCCUPATIONAL SPECIALTY CODES:

    Job Classification

    Service

    Military Specialty

    Customer Service Representative I-V

    Army

    15P, 42A, 56M, 68G, 420A

    Customer Service Representative I-V

    Navy

    RS, SN, YN, YNS, 741X

    Customer Service Representative I-V

    Coast Guard

    YN, PERS

    Customer Service Representative I-V

    Marine Corps

    0100, 0111, 4133, 0170

    Customer Service Representative I-V

    Air Force

    3F1X1, 3F5X1

    *More information on military occupational specialty codes can be found below:

    https://www.onetonline.org/crosswalk/MOC/

    https://hr.sao.texas.gov/Compensation/MilitaryCrosswalk/MilitaryCrosswalkGuide.pdf

    MILITARY EMPLOYMENT PREFERENCE:

    If you choose to claim military employment preference as outlined by the State of Texas, you must attach the required documentation referenced below at the time your application is submitted . If you have questions regarding this requirement, please visit our Military Employment Reference page at https://tpwd.texas.gov/jobs/veterans/ .

    Required forms that will need to be attached with application for Military Employment Preference:
    Veteran- DD214 showing honorable discharge or Statement of Service (only for transitioning service members who have not reached their date of separation). Surviving spouse of a veteran who has not remarried- Marriage Certificate and DD Form 1300 or appropriate documentation. Orphan of a veteran killed while on active duty- Birth Certificate and DD Form 1300 or appropriate documentation. Spouse of a member of the US Armed Forces/Texas National Guard serving on Active Duty- Marriage Certificate and copy of spouses active-duty military orders. Spouse of a veteran with disability and is the primary income for household- Marriage Certificate, Veterans DD214, and VA Benefits Summary Letter showing disability rating.
    Documentation must be attached to the application before military preference can be granted.


    BENEFITS:

    Texas Parks and Wildlife offers a variety of benefits for employees such as generous paid time off, group insurance, retirement and pension, and frequent training and staff development opportunities. Other benefits include longevity pay, merit pay, deferred compensation, flexible benefit plans, 401K/457 retirement plans, direct deposit, telework, staggered work hours, Employee Assistance Program and a Return to Work Program. For new employees or rehires, health insurance is available the 1st of the following month after a 60-day waiting period. Click HERE to view our Benefits page.

    HIRING CONTACT: Daniel Palmer, (214) 794-8669

    PHYSICAL WORK ADDRESS: Cedar Hill State Park, 1570 W. FM 1382, Cedar Hill, TX 75104

    GENERAL DESCRIPTION :

    Under the direction of the Office Manager or Assistant Office Manager, this position performs entry-level customer service work. Responsible for performing clerical duties, front desk operations, revenue collection and accounting for daily revenue for Cedar Hill SP. Provides support for the park by providing customer service and information to the public in person, on the telephone and in writing, license and permit sales and automated campsite registration. Performs clerical duties that include preparation of reports, processing of correspondence, and general cleaning. Operates credit card machine, campsite registration and computer and license sales machine. Works under close supervision, with minimal latitude for the use of initiative and independent judgment. Performs additional duties as assigned. Complies with all Agency, Division and Branch rules, regulations and procedures.

    NOTE : Position may fluctuate between full-time/part-time hours based on operational needs.


    Qualifications:

    MINIMUM QUALIFICATIONS :

    Education :

    Completion of 8th Grade.

    Experience :

    None required.

    Licensure :

    Applicant must possess a valid State driver's license.

    PREFERRED QUALIFICATIONS :

    Education :

    Graduation from High School or GED.

    Experience :

    One year of experience in general clerical, cash handling or customer service.

    KNOWLEDGE, SKILLS AND ABILITIES :

    Knowledge of general office procedures;

    Knowledge of administrative and clerical procedures;

    Knowledge of basic mathematics;

    Knowledge of general custodial duties;

    Skill in using MS Word, Excel and Outlook;

    Skill in effective verbal and written communication;

    Skill in providing quality customer service in a courteous and professional manner;

    Skill in handling high customer volume;

    Skill in making independent, sound and timely decisions;

    Ability to accurately handle cash and account for revenue collected;

    Ability to work independently with little or no supervision;

    Ability to work as a member of a team;

    Ability to work under high stress conditions;

    Ability to maintain flexibility and work with frequent interruptions and multiple changing priorities;

    Ability to conduct work activities in accordance with TPWD safety program.

    WORKING CONDITIONS :

    Required to work in a public park with overnight camping and day use.

    Required to work 30 hours per week fluctuating up to 40 hours per week with hours other than 8:00 a.m. to 5:00 p.m. and days off other than Saturdays, Sundays and holidays.

    This position will fluctuate between part-time and full-time status throughout the term of employment. Changing from part-time to full-time and vice versa may impact the amount of leave accrued, eligibility for longevity pay, and health insurance rates.

    Required to adjust to changing schedules.

    Required to operate a State vehicle.

    May be required to work in adverse weather conditions.

    Required to travel 5% with possible overnight stays.

    Must conform to TPWD dress and grooming standards, work rules and safety procedures.

    Non-smoking environment in State buildings and vehicles.

    TPWD IS AN EQUAL OPPORTUNITY EMPLOYER

    WATCH OUR VIDEO ON HOW TO APPLY FOR JOBS


    Closing Date: Dec 10, 2024, 9:59:00 PM
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    Please mention you found this employment opportunity on the CareersInGovernment.com job board.

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