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  • Customer Service Representative

    Bakersfield, California United States CITY OF BAKERSFIELD, CA Full Time $42,488.16 - $51,654.72 Annually Nov 22, 2025
    City of Bakersfield Employer:

    CITY OF BAKERSFIELD, CA

    At over 413, 000 residents within the City of Bakersfield and another 100,000 in the metro area, Bakersfield is the ninth largest city in California, ranked between Oakland and Anaheim. Uniquely placed geographically, the successful candidate will be no more than a couple of hours drive from all things California, whether that’s Disneyland, the Pacific Ocean, Sequoia’s Big Trees and Yosemite’s waterfalls, or the thrill of skiing at Mammoth Mountain. Right here at home, the 30-mile paved Kern River Parkway Trail winds through preserved riparian habitat where you might see rabbits, roadrunners, and other protected wildlife. Sunny year round, Bakersfield does get hot in the summer, but this region’s Mediterranean climate provides for an all-seasons lifestyle. Bakersfield is the nation’s top city for family activities. For more information on things to do in Bakersfield, please visit The Visit Bakersfield Website. The Bakersfield City Council is composed of seven members elected from the seven wards of the City on a nonpartisan basis to serve overlapping four-year terms. The Mayor is elected at-large to serve a four-year term as presiding officer at Council meetings and as the head of the City for legislative and ceremonial purposes. The City’s tagline is “The Sound of Something Better” and our team strives to better the community on behalf of the residents we serve each and every day. The City also strives to ensure all team members are provided with a supportive and fulfilling working environment, with emphasis placed on professional development opportunities and career advancement planning. Our team members are frequently encouraged to participate in the City’s employee incentive, wellness and leadership development programs that are offered throughout the year, as well as position-specific training and educational opportunities. Employment with the City of Bakersfield is more than a job, it is being part of something better.

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    Job Description

    Description

    SALARY:

    $20.43 - $24.83 / Hour

    OPENING DATE: 11/21/25

    CLOSING DATE: 12/2/25

    THE POSITION: Under general supervision, provides public contact and recordkeeping work related to the operational, financial and commercial records for assigned enterprise operations and to provide a wide range of account information and service customers and the general public; and performs related work as required.

    Representative Duties

    The following typical tasks and responsibilities are representative of this class. They are descriptive, not limiting. Essential Duties: Interacts with customers, coordinates services and processes billing and service request; Receives on-and-off orders for utility service by telephone, correspondence and in person; Reviews customer records to apply appropriate utility rates; Establishes deposit amounts from written guidelines for new utility users and authorize deposit refunds; Processes new service applications and assessment fees ensuring City requirements are met. Click here for full job description.

    Minimum Qualifications

    Applications will be accepted only from those applicants who clearly demonstrate on the COMPLETED application & supplemental questionnaire that they meet the below requirements:
    • Graduation from high school or GED; AND
    • Two (2) years’ experience in sales or service field with high contact with public; OR
    • An equivalent combination of education, training, certification and experience which provides the capabilities to perform the described duties.
    • Possession of a valid Class “C” driver's license


    CERTIFICATE REQUIREMENT: Applicants MUST submit a copy of a current typing certificate dated within the last two years of the filing deadline certifying 50 NET WORDS PER MINUTE . Note: We WILL accept typing certificates obtained on-line. Click here for typing certificate locations.

    OTHER MINIMUM QUALIFICATIONS: Knowledge of: Customer service methods related to assigned program area; Modern office practices, procedures, and equipment; Business English and math; Computer applications related to work; Basic research methods and techniques. Ability to: Provide quality customer service to the public; Keep detailed and complex records; Listen and effectively respond to a variety of requests for information; Communicate effectively with diverse populations; Recognize potentially sensitive and emotional scenarios with empathy and tact; Understand and carry out oral and written instructions in order to effectively present ideas; Communicate clearly and concisely, orally and in writing; Establish and maintain effective working relationships with employees, the public and external vendors; Operate a personal computer and applicable software.

    Examination (Weighted: 100%)

    ORAL APPRAISAL INTERVIEW (Weighted 100%) : (Tentative) week of December 15th, 2025

    An appraisal will be made of the applicant's experience, education, training, certification, knowledge, skills, abilities, and personal qualifications for the position. A minimum passing score of 70% is required.

    NOTE: Admission to the Examination may be limited to those applicants who demonstrate the best combination of qualifications. Applicants possessing the minimum qualifications are not guaranteed admittance to the Examination. Employment applications must be properly completed in accordance with instructions on face of application form. All pertinent information needed to determine that the applicant meets the minimum qualifications must be shown on the application, supplemental questionnaire, and typing certificate; otherwise, the application may be rejected. NOTE: POSTMARKS will not be accepted Resumes will NOT be accepted in lieu of COMPLETED application.

    Full Summary of Benefits by Bargaining Unit:

    • Blue & White Miscellaneous Unit
    • Fire Safety Unit
    • Police Safety Unit
    • Police Trainee Unit
    • Supervisory & Management Unit
    INSURANCE: The City and the employee share contributions for premiums for health insurance coverage. The City provides life insurance benefits based on bargaining unit. Visit the Cityweb Employee Benefits page for detailed information (rates and plan information).

    RETIREMENT: Benefits are provided by the City's participation in the Public Employees' Retirement System (PERS). 2% @ 62 for new hire Miscellaneous and 2.7% @ 57 for Safety (Fire & Police). Visit the City's Retirement Info page for additional information.
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    Please mention you found this employment opportunity on the CareersInGovernment.com job board.

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