City of Portland, Oregon
Portland, Oregon, United States
The Position Job Appointment: Full-Time Work Schedule: Monday - Friday, 8 am-5 pm. An alternate schedule may be available. Work Location: 5001 N COLUMBIA BLVD, PORTLAND OR 97203 Benefits: Please check our benefit tab for an overview of benefits for this position. Union Representation: District Council of Trade Unions (DCTU). To view current labor agreements, please visit https://www.portland.gov/bhr/employee-relations/labor-relations/labor-agreements . Application Material: Please click APPLY to submit your application via the City of Portland’s online portal. You will need respond to the supplemental questions and attach a resume. Do you have a strong information systems and data management background? Are you proud of your communication skills and ability to document and translate a customer's business needs into attainable technical requirements? You may be the Business Systems Analyst III for which we are looking! The City of Portland is seeking an experienced Business Systems Analyst III within the Bureau of Environmental Services (BES). The Business Systems Analyst III (BSA III) works within the Technical Services Group/Information Systems and Mapping (ISM) Division of BES. The ISM Division is comprised of BSA IIIs, a dedicated bureau-wide Data Strategist, Developers, Database and Server Administrators (Principal Information Systems Analysts), Application Analysts, and GIS Professionals. The ISM division is BES’ centralized provider of technology, information systems, and data management functions. This position will be embedded and assigned to support the Operations and Maintenance Workgroup within BES. The BSA III will lead complex Information System and Data-related projects across our Bureau and sometimes across the City. Projects often include working with the following types of systems/tools: Enterprise Asset Management / Computerized Maintenance Management Systems (Infor Public Sector), Oracle Workorder & Asset Management (OWAM), GIS Tools (Esri), Data Visualization (e.g. Tableau and Power BI), Microsoft Office 365 Tools, Workflow Tools, SCADA data systems, custom developed applications, and a host of commercial off-the-shelf specialized software to support a myriad of complex business needs across a diverse set of trades. BES encourages applications from candidates with knowledge, ability and experience working with a broad range of individuals and communities with diverse racial, ethnic, and socio-economic backgrounds. What you'll get to do: Coordinate with customers to collect, translate, and document business processes and requirements. Perform advanced business analysis to determine technical solution recommendations, business process improvement recommendations or data improvement recommendations. Provide technical and functional support over multiple systems and applications. Consult or collaborate with other bureaus including the Bureau of Technology Services to determine other city solutions in use and feasibility for our Bureau's use cases. Collaborate with other BSAs and BES’ Data Strategist to operationalize (and continuously improve) the Bureau’s Data Management Strategy and the policies and initiatives set forth by our Bureau Leadership Team and the IT Governance and Data Governance Committees. An ideal candidate will possess advanced knowledge of systems analysis and data management principles, practices, and techniques, strong communication skills (verbal and written), experience managing multiple projects at once, the ability to solve or troubleshoot complex problems, and the ability to translate customer business needs into technical requirements for information systems professionals. Knowledge, skills, and abilities needed at the time of appointment to successfully perform the major duties and responsibilities for the position: General BSA Skills: Ability to establish and maintain effective interpersonal relationships with a diverse set of internal and external stakeholders. Effective communication skills, orally and in written format. Experience in effective organizational culture and change management. Skilled in effective time management and the ability to work effectively in a multi-task and deadline-driven environment. Advanced knowledge of methods and techniques used in the installation, troubleshooting, upgrading, and problem resolution of software and other information systems. Knowledge of business functions and relevant statutes, policies, regulations, and ordinances, and the ability to analyze, interpret, explain, and apply them. Advanced knowledge and skills of asset management practices with ability to effectively leverage information systems to develop optimized asset management practices and policies. Experience managing workorder asset management systems for large companies/utilities. Skills in application maintenance, expansion, and application access management. Experience with Oracle (OWAM) and Infor Public Sector asset management software preferred. Knowledge of workflow mapping with the ability to engage large and diverse groups of internal and external stakeholders in developing and documenting optimized business processes. Advanced knowledge, principles, and practice of business communications, skills in leveraging technology to enable organizational cultural change. Ability to clearly document business processes, and standard operating procedures and manage decision tracking logs. Develop and monitor software and information technology performance indicators, and monitor integration efficiency and effectiveness of applications. Research, evaluate, implement, and administer third-party software tools to enhance software functionality and streamline business processes, and collaborate with system vendors to recommend changes and system upgrades. Create and promote a diverse and equitable workplace that demonstrates an environment respectful of living and working in a multicultural society. Documentation for business processes, standard operating procedures, decision tracking, work tracking, configurations, upgrades, testing, narratives for software use and metrics, major tasks/accomplishments, etc. Support users with just-in-time coaching/user support; resolve issues with the application; answer questions about procedures, processes; perform group and one-on-one training. Provide data loads via the database, coordinate instance refreshing, and support data cleanup. Support the data/reporting analysts when requested with data interpretations, database table/field locations, etc. About the Bureau of Environmental Services This is an exciting time to join the Bureau of Environmental Services (BES). Together we are reimagining the work we do to ensure it aligns with Our Values: We implement equity in our workplace, business practices, and service delivery. We value our customers and partners. We carefully manage our watersheds, wastewater and stormwater infrastructure, and financial resources. We encourage leadership among our employees in our City and community. We support a diverse, collaborative, healthy, and engaged workforce. We urge respectful communication and transparency. We advance innovative, sustainable, and resilient solutions. To learn more about the work we do at BES, click on the link: www.portlandoregon.gov/bes/ Our BES 10-Year Strategic Plan can be found here: https://www.portlandoregon.gov/bes/75720 Work Location This position will be based out of the Columbia Blvd. Wastewater Treatment Plant (5001 N. Columbia Blvd., Portland, OR 97203). For the initial 9 months, the BSA III will be required to be on-site at the Treatment Plant to become integrated with the team and familiar with plant operations and supporting technologies and applications. Opportunities to work remotely will increase over time with continued requirements to be present on-site at various city facilities to meet business and customer needs. Questions?: Terrol Johnson Senior Recruiter terrol.johnson@portlandoregon.gov To Qualify Applicants must specifically address and demonstrate in their supplemental question responses and resume how their education, training and/or experience, meets each of the following minimum qualifications: Knowledge of the principles and methods used in systems analysis including business process analysis, activity, or user story mapping, entity relationship diagramming, and conducting requirements interviews or workshops. Experience working collaboratively with customers and information system professionals to ensure all parties understand (in their terms) important information such as system needs, requirements, and constraints. Experience communicating complex ideas, both written and verbal, to a variety of audiences such as field crews, technical staff, and leadership Experience evaluating complex technology solutions with an eye towards the impacts to more efficiently or effectively managing data through improved quality or accessibility. Ability to balance responsibilities for multiple projects to ensure timely results. The Recruitment Process STEP 1: Apply online between September 23 , 2024- October 11, 2024 Required Application Materials: Resume Answer to the Supplemental Questions (click on the Questions tab to preview the questions) Optional Application Materials: If you would like to request Veteran's Preference, please submit your Veteran documents (ex, DD214-Member 4, VA Benefit Letter, etc. ) by the closing date of the recruitment. Application Tips Your responses to the supplemental questions should include details describing your education, training and/or experience, and where obtained which clearly reflects your qualifications for each of the numbered items in the "To Qualify" section of this announcement. Your résumé should support the details described in your responses to the supplemental questions. Salary Range/Equity Pay Analysis : Please note per the Oregon State Pay Equity Law your salary is determined based on the experience and education listed in your resume/application. It is strongly encouraged to include any transferable experience (paid or unpaid regardless of how recent) to ensure your offer is reflective of all directly related and equivalent experience. Do not attach any additional documents. Please note, all completed applications for this position must be submitted no later than on the closing date and time of this recruitment. All applications must be submitted via the City's online application process. Do not attach materials not requested . E-mailed and/or faxed applications will not be accepted. STEP 2: Minimum Qualification Evaluation: Week of October 14 , 2024 An evaluation of each applicant's training and paid and unpaid experience, as demonstrated in their resume and supplemental questions, weighted 100%. Your résumé and responses to the supplemental questions will be the basis for our evaluation of your qualifications for this position. Incomplete or inappropriate information may result in disqualification. You have 14 days from the notice of the minimum qualification evaluation results to let us know if you would like to review and discuss your evaluation result. Please read the City of Portland Administrative Rule 3.01 for complete information. STEP 3: Establishment of Eligible List: week of October 21 , 2024 Candidates who meet the minimum qualifications will be placed on the equally ranked eligible list. STEP 4: Selection (Interview): TBD Hiring bureau will review and select candidates for an interview STEP 5: Offer of Employment: TBD STEP 6: Start Date: TBD A start date will be determined after all conditions of employment have been met. Additional Information Click here for additional information regarding the following: Click here for additional information regarding the following: City of Portland Core Values Recruitment Process - Work Status Equal Employment Opportunity Veteran Preference ADA, Pregnancy, and Religious Accommodations Did you know? The City of Portland has How to Apply Videos and offers How to Apply Classes once per month . If you have questions after watching the videos you are invited to contact the recruiter listed on the announcement. An Equal Opportunity/Affirmative Action Employer A Career with the City of Portland offers many Employee Benefits We offer a comprehensive benefits package, including but not limited to Health Care (Medical, Vision and Dental) Carrot Fertility Wellness Benefits Life Insurance Long-term disability coverage to eligible employees and their families. Employee Assistance Plan Flexible Spending Accounts Retirement Oregon Public Employees Retirement System (PERS), including contributions to the PERS IAP plan paid by employer Family Medical Leave City Paid Parental Leave AND SO MANY MORE! Benefits may vary depending on bargaining unit and employment status. Click here to review the many different benefits the City of Portland offers . Closing Date/Time: 10/11/2024 11:59 PM Pacific
Sep 24, 2024
Full Time
The Position Job Appointment: Full-Time Work Schedule: Monday - Friday, 8 am-5 pm. An alternate schedule may be available. Work Location: 5001 N COLUMBIA BLVD, PORTLAND OR 97203 Benefits: Please check our benefit tab for an overview of benefits for this position. Union Representation: District Council of Trade Unions (DCTU). To view current labor agreements, please visit https://www.portland.gov/bhr/employee-relations/labor-relations/labor-agreements . Application Material: Please click APPLY to submit your application via the City of Portland’s online portal. You will need respond to the supplemental questions and attach a resume. Do you have a strong information systems and data management background? Are you proud of your communication skills and ability to document and translate a customer's business needs into attainable technical requirements? You may be the Business Systems Analyst III for which we are looking! The City of Portland is seeking an experienced Business Systems Analyst III within the Bureau of Environmental Services (BES). The Business Systems Analyst III (BSA III) works within the Technical Services Group/Information Systems and Mapping (ISM) Division of BES. The ISM Division is comprised of BSA IIIs, a dedicated bureau-wide Data Strategist, Developers, Database and Server Administrators (Principal Information Systems Analysts), Application Analysts, and GIS Professionals. The ISM division is BES’ centralized provider of technology, information systems, and data management functions. This position will be embedded and assigned to support the Operations and Maintenance Workgroup within BES. The BSA III will lead complex Information System and Data-related projects across our Bureau and sometimes across the City. Projects often include working with the following types of systems/tools: Enterprise Asset Management / Computerized Maintenance Management Systems (Infor Public Sector), Oracle Workorder & Asset Management (OWAM), GIS Tools (Esri), Data Visualization (e.g. Tableau and Power BI), Microsoft Office 365 Tools, Workflow Tools, SCADA data systems, custom developed applications, and a host of commercial off-the-shelf specialized software to support a myriad of complex business needs across a diverse set of trades. BES encourages applications from candidates with knowledge, ability and experience working with a broad range of individuals and communities with diverse racial, ethnic, and socio-economic backgrounds. What you'll get to do: Coordinate with customers to collect, translate, and document business processes and requirements. Perform advanced business analysis to determine technical solution recommendations, business process improvement recommendations or data improvement recommendations. Provide technical and functional support over multiple systems and applications. Consult or collaborate with other bureaus including the Bureau of Technology Services to determine other city solutions in use and feasibility for our Bureau's use cases. Collaborate with other BSAs and BES’ Data Strategist to operationalize (and continuously improve) the Bureau’s Data Management Strategy and the policies and initiatives set forth by our Bureau Leadership Team and the IT Governance and Data Governance Committees. An ideal candidate will possess advanced knowledge of systems analysis and data management principles, practices, and techniques, strong communication skills (verbal and written), experience managing multiple projects at once, the ability to solve or troubleshoot complex problems, and the ability to translate customer business needs into technical requirements for information systems professionals. Knowledge, skills, and abilities needed at the time of appointment to successfully perform the major duties and responsibilities for the position: General BSA Skills: Ability to establish and maintain effective interpersonal relationships with a diverse set of internal and external stakeholders. Effective communication skills, orally and in written format. Experience in effective organizational culture and change management. Skilled in effective time management and the ability to work effectively in a multi-task and deadline-driven environment. Advanced knowledge of methods and techniques used in the installation, troubleshooting, upgrading, and problem resolution of software and other information systems. Knowledge of business functions and relevant statutes, policies, regulations, and ordinances, and the ability to analyze, interpret, explain, and apply them. Advanced knowledge and skills of asset management practices with ability to effectively leverage information systems to develop optimized asset management practices and policies. Experience managing workorder asset management systems for large companies/utilities. Skills in application maintenance, expansion, and application access management. Experience with Oracle (OWAM) and Infor Public Sector asset management software preferred. Knowledge of workflow mapping with the ability to engage large and diverse groups of internal and external stakeholders in developing and documenting optimized business processes. Advanced knowledge, principles, and practice of business communications, skills in leveraging technology to enable organizational cultural change. Ability to clearly document business processes, and standard operating procedures and manage decision tracking logs. Develop and monitor software and information technology performance indicators, and monitor integration efficiency and effectiveness of applications. Research, evaluate, implement, and administer third-party software tools to enhance software functionality and streamline business processes, and collaborate with system vendors to recommend changes and system upgrades. Create and promote a diverse and equitable workplace that demonstrates an environment respectful of living and working in a multicultural society. Documentation for business processes, standard operating procedures, decision tracking, work tracking, configurations, upgrades, testing, narratives for software use and metrics, major tasks/accomplishments, etc. Support users with just-in-time coaching/user support; resolve issues with the application; answer questions about procedures, processes; perform group and one-on-one training. Provide data loads via the database, coordinate instance refreshing, and support data cleanup. Support the data/reporting analysts when requested with data interpretations, database table/field locations, etc. About the Bureau of Environmental Services This is an exciting time to join the Bureau of Environmental Services (BES). Together we are reimagining the work we do to ensure it aligns with Our Values: We implement equity in our workplace, business practices, and service delivery. We value our customers and partners. We carefully manage our watersheds, wastewater and stormwater infrastructure, and financial resources. We encourage leadership among our employees in our City and community. We support a diverse, collaborative, healthy, and engaged workforce. We urge respectful communication and transparency. We advance innovative, sustainable, and resilient solutions. To learn more about the work we do at BES, click on the link: www.portlandoregon.gov/bes/ Our BES 10-Year Strategic Plan can be found here: https://www.portlandoregon.gov/bes/75720 Work Location This position will be based out of the Columbia Blvd. Wastewater Treatment Plant (5001 N. Columbia Blvd., Portland, OR 97203). For the initial 9 months, the BSA III will be required to be on-site at the Treatment Plant to become integrated with the team and familiar with plant operations and supporting technologies and applications. Opportunities to work remotely will increase over time with continued requirements to be present on-site at various city facilities to meet business and customer needs. Questions?: Terrol Johnson Senior Recruiter terrol.johnson@portlandoregon.gov To Qualify Applicants must specifically address and demonstrate in their supplemental question responses and resume how their education, training and/or experience, meets each of the following minimum qualifications: Knowledge of the principles and methods used in systems analysis including business process analysis, activity, or user story mapping, entity relationship diagramming, and conducting requirements interviews or workshops. Experience working collaboratively with customers and information system professionals to ensure all parties understand (in their terms) important information such as system needs, requirements, and constraints. Experience communicating complex ideas, both written and verbal, to a variety of audiences such as field crews, technical staff, and leadership Experience evaluating complex technology solutions with an eye towards the impacts to more efficiently or effectively managing data through improved quality or accessibility. Ability to balance responsibilities for multiple projects to ensure timely results. The Recruitment Process STEP 1: Apply online between September 23 , 2024- October 11, 2024 Required Application Materials: Resume Answer to the Supplemental Questions (click on the Questions tab to preview the questions) Optional Application Materials: If you would like to request Veteran's Preference, please submit your Veteran documents (ex, DD214-Member 4, VA Benefit Letter, etc. ) by the closing date of the recruitment. Application Tips Your responses to the supplemental questions should include details describing your education, training and/or experience, and where obtained which clearly reflects your qualifications for each of the numbered items in the "To Qualify" section of this announcement. Your résumé should support the details described in your responses to the supplemental questions. Salary Range/Equity Pay Analysis : Please note per the Oregon State Pay Equity Law your salary is determined based on the experience and education listed in your resume/application. It is strongly encouraged to include any transferable experience (paid or unpaid regardless of how recent) to ensure your offer is reflective of all directly related and equivalent experience. Do not attach any additional documents. Please note, all completed applications for this position must be submitted no later than on the closing date and time of this recruitment. All applications must be submitted via the City's online application process. Do not attach materials not requested . E-mailed and/or faxed applications will not be accepted. STEP 2: Minimum Qualification Evaluation: Week of October 14 , 2024 An evaluation of each applicant's training and paid and unpaid experience, as demonstrated in their resume and supplemental questions, weighted 100%. Your résumé and responses to the supplemental questions will be the basis for our evaluation of your qualifications for this position. Incomplete or inappropriate information may result in disqualification. You have 14 days from the notice of the minimum qualification evaluation results to let us know if you would like to review and discuss your evaluation result. Please read the City of Portland Administrative Rule 3.01 for complete information. STEP 3: Establishment of Eligible List: week of October 21 , 2024 Candidates who meet the minimum qualifications will be placed on the equally ranked eligible list. STEP 4: Selection (Interview): TBD Hiring bureau will review and select candidates for an interview STEP 5: Offer of Employment: TBD STEP 6: Start Date: TBD A start date will be determined after all conditions of employment have been met. Additional Information Click here for additional information regarding the following: Click here for additional information regarding the following: City of Portland Core Values Recruitment Process - Work Status Equal Employment Opportunity Veteran Preference ADA, Pregnancy, and Religious Accommodations Did you know? The City of Portland has How to Apply Videos and offers How to Apply Classes once per month . If you have questions after watching the videos you are invited to contact the recruiter listed on the announcement. An Equal Opportunity/Affirmative Action Employer A Career with the City of Portland offers many Employee Benefits We offer a comprehensive benefits package, including but not limited to Health Care (Medical, Vision and Dental) Carrot Fertility Wellness Benefits Life Insurance Long-term disability coverage to eligible employees and their families. Employee Assistance Plan Flexible Spending Accounts Retirement Oregon Public Employees Retirement System (PERS), including contributions to the PERS IAP plan paid by employer Family Medical Leave City Paid Parental Leave AND SO MANY MORE! Benefits may vary depending on bargaining unit and employment status. Click here to review the many different benefits the City of Portland offers . Closing Date/Time: 10/11/2024 11:59 PM Pacific
California State University, San Bernardino (CSUSB)
5500 University Parkway, San Bernardino, CA 92407, USA
Job Summary Reporting directly to the Vice President for Strategic Enrollment Management and Marketing (VPSEMM), the Director, Operations and Fiscal Management for SEMM oversees all administrative, fiscal, and personnel functions of the Office of the Vice President for Strategic Enrollment Management and Marketing operations. The position will serve as key strategist and advisor to the Vice President for SEMM on matters including, but not limited to, strategic planning, resource allocation, personnel and fiscal planning, processes, and policy. This position will serve as a senior leadership team member and will oversee continuous and integrated operational improvements. The position will be responsible for work that supports the university and division strategic plans and other campus-wide initiatives such as GI 2025 and the Strategic Enrollment Plan. Working in collaboration with division and campus leadership, this individual will support the work of the VP for SEMM to move the division and university forward and respond to inquiries from campus and community stakeholders. Duties / Responsibilities Analyze and manage divisional budget to ensure budget fidelity and departmental alignment with the financial priorities of the division. Develop and maintain a fiscal mechanism to facilitate budget transparency, expedited decision-making, and monthly review of fiscal status. Coordinate recruitment and hiring processes of the division to comply with HR rules and guidelines. Ensure divisional staff have what they need to be successful by establishing and maintaining an efficient process to solve logistical, facility, or supply problems. Establish, write, and distribute a monthly All Division email to inform staff of important information, dates, projects, and highlights of divisional work. Administer the VP’s calendar, meeting minutes and event management. In collaboration with the executive assistant, manage the calendar of the VP for SEMM. Manage weekly Enrollment Management Leadership Team (EMLT) meetings, divisional meetings, professional development meetings, and ad hoc meetings with campus staff and external visitors. Manage and organize monthly all divisional staff meeting focused on professional development and staff recognitions. Provide summary and analysis of reports and complex memoranda submitted to the vice president for consideration. Coordinate and distribute minutes for all EMLT meetings, ad hoc meetings, and senior leadership retreat meetings. Plan and implement the annual division retreat, bi-annual senior leadership retreat, and staff meetings. Support Outreach and Recruitment and Orientation with major recruitment and orientation events. Provide support and oversight for the vice president's projects and initiatives, driving project success from strategy to execution. Collaborate with senior leadership team members to identify, develop, prioritize, and implement high-impact enrollment strategies and process improvements. In collaboration with the vice president, responsible for divisional strategic planning, including the annual goal setting process for the vice president and members of the senior leadership team. Responsible for evaluating performance related to annual goals, including the development and dissemination of bi -annual reports. Serve as the notary for Strategic Enrollment Management and Marketing Other Job-Related Duties as assigned Minimum Qualifications: Required Education and Experience Bachelor's degree and five to eight (5-8) years of professional and supervisory experience Required Qualifications Thorough knowledge and understanding of the principles, practices, and procedures of CSU and Enrollment Management. Strong written and oral communication skills. Advanced skills in short- and long-term planning, program and project management, facilitation, and collaboration. Sound strategic thinking and consulting skills are needed to guide organizational progress toward effective strategies and solutions. Possess the ability to understand and resolve administrative problems and solutions involved in supporting students as they apply, enroll, and graduate from CSUSB. Advanced knowledge to analyze complex problems and devise innovative solutions, working independently and collaboratively. Effective skills to coach, facilitate, and influence people at all levels Preferred Qualifications Master's degree preferred Extensive knowledge of the CSU, CSUSB, and the Inland Empire, and experience in successfully servicing the needs of student populations. Demonstrated commitment to championing the division's mission and vision and using evidence-based practices to inform continuous quality improvement. Experience navigating complex organizational environments. Innovative use of technology and competency in building and analyzing data of all types for decision making purposes. Financial and business analysis techniques; database construction management and retrieval methods; familiarity with the roles and functions of strategic enrollment and marketing units in higher education; understanding of rules, regulations, and laws regarding student records; customer service standards and procedures, record retention and/or destruction policies and procedures. Compensation and Benefits: Anticipated Hiring Range: $4,812 - $7,677 per month Classification Salary Range: $4,812 - 15,449 per month The salary offered will take into account internal equity and experience among other factors. The CSU system provides a comprehensive benefit package that includes medical, dental and vision plans, membership in the California Public Employees Retirement System (CalPERS), sick and vacation time, and 15 paid holidays a year. Eligible employees are also able to participate in the fee waiver education program. A summary of benefit information can be found here . Position Information: Work status: Full-time/Exempt/At-will Academic year schedule: Monday through Friday (8:00 am - 5:00 pm), some evenings/weekends. Summer schedule: Monday through Thursday (7:00 am - 5:30 pm), some evenings/weekends. This is a full-time management (MPP) position. MPP employees serve at the pleasure of the campus President. MPPs do not serve a probationary period and never receive permanent status. This position is a "designated position" in the California State University's Conflict of Interest Code. The scope of responsibilities for this position includes making or participating in decisions that may have a material financial benefit to the incumbent. Therefore, the individual holding this position is required to file an initial Conflict of Interest: Statement of Economic Interests ("Form 700") within thirty (30 days) from the date of hire and on an annual basis. In addition, the individual holding this position must complete the required conflict of interest training within thirty (30) days of their appointment and at least once during each consecutive period of two calendar years following the appointment, subject to the Fair Political Practices Commission regulations. MPP: First considerations will be given to candidates who apply by October 4, 2024 and will continue until the position is filled; however, the position may close when an adequate number of qualified applications are received. As of January 1, 2022, the CSU Out-of-State Employment Policy prohibits the hiring of employees to perform CSU-related work outside the state of California. California State University, San Bernardino is not a sponsoring agency for staff or management positions (i.e. H1-B Visas). Conditions of Employment Background Check Satisfactory completion of a background check (including a criminal records check) is required for employment. CSU will make a conditional offer of employment, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current CSU employee who was conditionally offered the position. Mandated Reporter The person holding this position is considered a `mandated reporter' under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. Campus Security Authority This position is designated as a Campus Security Authority (CSA) position under the federal Jeanne Cleary Disclosure of Campus Security Policy and Campus Crime Statistics Act. CSAs are responsible for reporting allegations of Clery Act Crimes reported to them or that they witness. CSA training is required. I-9 CSUSB hires only individuals lawfully authorized to work in the United States. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire. See Form I-9 Acceptable Documents at https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents . Statement of Commitment to Diversity In our commitment to the furthering of knowledge and fulfilling our educational mission, California State University, San Bernardino seeks a campus climate that welcomes, celebrates, and promotes respect for the entire variety of human experience. We welcome people from all backgrounds, and we seek to include knowledge and values from many cultures in the curriculum and extra-curricular life of the campus community. We will create, promote, and maintain activities and programs that further our understanding of individual and group diversity. We will also develop and communicate policies and promote values that discourage intolerance and discrimination. California State University, San Bernardino is proud to be an Affirmative Action/Equal Opportunity Employer. We recruit, hire, train, and administer all personnel actions without regard to race, ethnicity, religion, color, caste, national origin, ancestry, age, sex, gender, gender identity, gender expression, sexual orientation, socioeconomic status, genetic information, medical condition, disability, marital status, protected military or veteran status, or any other status protected by applicable law. This position adheres to CSU policies against Sex Discrimination, Sexual Harassment, and Sexual Violence, including Domestic Violence, Dating Violence, and Stalking. This requires completion of Sexual Violence Prevention Training within 6 months of assuming employment and on a two-year basis thereafter. (Executive Order 1096) For more information about Diversity & Inclusion at CSUSB, please visit https://www.csusb.edu/human-resources/diversity-inclusion Closing Statement: Reasonable Accommodation We provide reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should contact CSUSB Benefits at benefits@csusb.edu. Smoking CSUSB is a smoke and tobacco-free campus. See policy at https://calstate.policystat.com/policy/6591951/latest/ . Clery Act In compliance with state and federal crime awareness and campus security legislation, including The Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act, California Education Code section 67380, and the Higher Education Opportunity Act (HEOA), the Cal State San Bernardino Annual Security and Fire Safety Report is available at: https://www.csusb.edu/clery-act Advertised: Sep 20 2024 Pacific Daylight Time Applications close: Closing Date/Time:
Sep 21, 2024
Job Summary Reporting directly to the Vice President for Strategic Enrollment Management and Marketing (VPSEMM), the Director, Operations and Fiscal Management for SEMM oversees all administrative, fiscal, and personnel functions of the Office of the Vice President for Strategic Enrollment Management and Marketing operations. The position will serve as key strategist and advisor to the Vice President for SEMM on matters including, but not limited to, strategic planning, resource allocation, personnel and fiscal planning, processes, and policy. This position will serve as a senior leadership team member and will oversee continuous and integrated operational improvements. The position will be responsible for work that supports the university and division strategic plans and other campus-wide initiatives such as GI 2025 and the Strategic Enrollment Plan. Working in collaboration with division and campus leadership, this individual will support the work of the VP for SEMM to move the division and university forward and respond to inquiries from campus and community stakeholders. Duties / Responsibilities Analyze and manage divisional budget to ensure budget fidelity and departmental alignment with the financial priorities of the division. Develop and maintain a fiscal mechanism to facilitate budget transparency, expedited decision-making, and monthly review of fiscal status. Coordinate recruitment and hiring processes of the division to comply with HR rules and guidelines. Ensure divisional staff have what they need to be successful by establishing and maintaining an efficient process to solve logistical, facility, or supply problems. Establish, write, and distribute a monthly All Division email to inform staff of important information, dates, projects, and highlights of divisional work. Administer the VP’s calendar, meeting minutes and event management. In collaboration with the executive assistant, manage the calendar of the VP for SEMM. Manage weekly Enrollment Management Leadership Team (EMLT) meetings, divisional meetings, professional development meetings, and ad hoc meetings with campus staff and external visitors. Manage and organize monthly all divisional staff meeting focused on professional development and staff recognitions. Provide summary and analysis of reports and complex memoranda submitted to the vice president for consideration. Coordinate and distribute minutes for all EMLT meetings, ad hoc meetings, and senior leadership retreat meetings. Plan and implement the annual division retreat, bi-annual senior leadership retreat, and staff meetings. Support Outreach and Recruitment and Orientation with major recruitment and orientation events. Provide support and oversight for the vice president's projects and initiatives, driving project success from strategy to execution. Collaborate with senior leadership team members to identify, develop, prioritize, and implement high-impact enrollment strategies and process improvements. In collaboration with the vice president, responsible for divisional strategic planning, including the annual goal setting process for the vice president and members of the senior leadership team. Responsible for evaluating performance related to annual goals, including the development and dissemination of bi -annual reports. Serve as the notary for Strategic Enrollment Management and Marketing Other Job-Related Duties as assigned Minimum Qualifications: Required Education and Experience Bachelor's degree and five to eight (5-8) years of professional and supervisory experience Required Qualifications Thorough knowledge and understanding of the principles, practices, and procedures of CSU and Enrollment Management. Strong written and oral communication skills. Advanced skills in short- and long-term planning, program and project management, facilitation, and collaboration. Sound strategic thinking and consulting skills are needed to guide organizational progress toward effective strategies and solutions. Possess the ability to understand and resolve administrative problems and solutions involved in supporting students as they apply, enroll, and graduate from CSUSB. Advanced knowledge to analyze complex problems and devise innovative solutions, working independently and collaboratively. Effective skills to coach, facilitate, and influence people at all levels Preferred Qualifications Master's degree preferred Extensive knowledge of the CSU, CSUSB, and the Inland Empire, and experience in successfully servicing the needs of student populations. Demonstrated commitment to championing the division's mission and vision and using evidence-based practices to inform continuous quality improvement. Experience navigating complex organizational environments. Innovative use of technology and competency in building and analyzing data of all types for decision making purposes. Financial and business analysis techniques; database construction management and retrieval methods; familiarity with the roles and functions of strategic enrollment and marketing units in higher education; understanding of rules, regulations, and laws regarding student records; customer service standards and procedures, record retention and/or destruction policies and procedures. Compensation and Benefits: Anticipated Hiring Range: $4,812 - $7,677 per month Classification Salary Range: $4,812 - 15,449 per month The salary offered will take into account internal equity and experience among other factors. The CSU system provides a comprehensive benefit package that includes medical, dental and vision plans, membership in the California Public Employees Retirement System (CalPERS), sick and vacation time, and 15 paid holidays a year. Eligible employees are also able to participate in the fee waiver education program. A summary of benefit information can be found here . Position Information: Work status: Full-time/Exempt/At-will Academic year schedule: Monday through Friday (8:00 am - 5:00 pm), some evenings/weekends. Summer schedule: Monday through Thursday (7:00 am - 5:30 pm), some evenings/weekends. This is a full-time management (MPP) position. MPP employees serve at the pleasure of the campus President. MPPs do not serve a probationary period and never receive permanent status. This position is a "designated position" in the California State University's Conflict of Interest Code. The scope of responsibilities for this position includes making or participating in decisions that may have a material financial benefit to the incumbent. Therefore, the individual holding this position is required to file an initial Conflict of Interest: Statement of Economic Interests ("Form 700") within thirty (30 days) from the date of hire and on an annual basis. In addition, the individual holding this position must complete the required conflict of interest training within thirty (30) days of their appointment and at least once during each consecutive period of two calendar years following the appointment, subject to the Fair Political Practices Commission regulations. MPP: First considerations will be given to candidates who apply by October 4, 2024 and will continue until the position is filled; however, the position may close when an adequate number of qualified applications are received. As of January 1, 2022, the CSU Out-of-State Employment Policy prohibits the hiring of employees to perform CSU-related work outside the state of California. California State University, San Bernardino is not a sponsoring agency for staff or management positions (i.e. H1-B Visas). Conditions of Employment Background Check Satisfactory completion of a background check (including a criminal records check) is required for employment. CSU will make a conditional offer of employment, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current CSU employee who was conditionally offered the position. Mandated Reporter The person holding this position is considered a `mandated reporter' under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. Campus Security Authority This position is designated as a Campus Security Authority (CSA) position under the federal Jeanne Cleary Disclosure of Campus Security Policy and Campus Crime Statistics Act. CSAs are responsible for reporting allegations of Clery Act Crimes reported to them or that they witness. CSA training is required. I-9 CSUSB hires only individuals lawfully authorized to work in the United States. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire. See Form I-9 Acceptable Documents at https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents . Statement of Commitment to Diversity In our commitment to the furthering of knowledge and fulfilling our educational mission, California State University, San Bernardino seeks a campus climate that welcomes, celebrates, and promotes respect for the entire variety of human experience. We welcome people from all backgrounds, and we seek to include knowledge and values from many cultures in the curriculum and extra-curricular life of the campus community. We will create, promote, and maintain activities and programs that further our understanding of individual and group diversity. We will also develop and communicate policies and promote values that discourage intolerance and discrimination. California State University, San Bernardino is proud to be an Affirmative Action/Equal Opportunity Employer. We recruit, hire, train, and administer all personnel actions without regard to race, ethnicity, religion, color, caste, national origin, ancestry, age, sex, gender, gender identity, gender expression, sexual orientation, socioeconomic status, genetic information, medical condition, disability, marital status, protected military or veteran status, or any other status protected by applicable law. This position adheres to CSU policies against Sex Discrimination, Sexual Harassment, and Sexual Violence, including Domestic Violence, Dating Violence, and Stalking. This requires completion of Sexual Violence Prevention Training within 6 months of assuming employment and on a two-year basis thereafter. (Executive Order 1096) For more information about Diversity & Inclusion at CSUSB, please visit https://www.csusb.edu/human-resources/diversity-inclusion Closing Statement: Reasonable Accommodation We provide reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should contact CSUSB Benefits at benefits@csusb.edu. Smoking CSUSB is a smoke and tobacco-free campus. See policy at https://calstate.policystat.com/policy/6591951/latest/ . Clery Act In compliance with state and federal crime awareness and campus security legislation, including The Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act, California Education Code section 67380, and the Higher Education Opportunity Act (HEOA), the Cal State San Bernardino Annual Security and Fire Safety Report is available at: https://www.csusb.edu/clery-act Advertised: Sep 20 2024 Pacific Daylight Time Applications close: Closing Date/Time:
Cal State University (CSU) East Bay
25800 Carlos Bee Boulevard, Hayward, CA 94542, USA
Salary and Benefits PLEASE NOTE: The starting salary placement depends on qualifications and experience and is anticipated to be in the range of $4,146.00 per month to $5,823.00 per month. Cal State East Bay offers a broad range of benefits that includes medical, dental, vision, retirement (CalPERS), 401k, 457, 403(b), dependent and health care reimbursement accounts, life insurance, vacation and sick, 14 paid holidays, one personal holiday and tuition fee waiver. For more information on the benefits program, please visit our benefits website. The CSU Total Compensation Calculator demonstrates the significance of our benefits package. This position may be eligible to participate in the Cal State East Bay hybrid telecommute program subject to management approval. Classification Public Affairs/Communications Specialist II About Cal State East Bay Cal State East Bay's beautiful main campus is located in the Hayward hills with panoramic views of the San Francisco Bay shoreline. Situated above the city of Hayward, the campus offers an ideal setting for teaching and learning and yet easy access to the many cities along the bay. The University has a satellite campus in Concord, a professional development center in Oakland and a significant presence online. Founded in 1957, Cal State East Bay is one of 23 universities of the California State University system (CSU). Cal State East Bay is recognized as a regionally engaged and globally oriented university with a strong commitment to academic innovation, student success, engaged and service learning, diversity, and sustainability. About the Position The Content Creator & Digital Communications Specialist reports directly to the Chief Communications and Marketing Officer (CCMO) for University Communications. This role is responsible for capturing the University’s energy and momentum, raising its profile regionally, nationally, and globally through the strategic use of digital communications strategies such as social media platforms and other online tools. Under the guidance of the CCMO, the Content Creator & Digital Communications Specialist will help enhance the University's reputation by telling and sharing unique stories, promoting student success, supporting faculty-led research, and engaging alumni and the broader community. As the key digital communications strategist, the Content Creator & Digital Communications Specialist plays a central role in developing and creating unique content and executing the university's multi-year social media plan, aligned with its broader communications objectives. They will establish a robust, constituent-focused social media presence that supports consistent branding and identity. This position is also responsible for ensuring that the University's social media channels effectively convey its values and initiatives. This hands-on role involves close collaboration with the CCMO, Creative Services and other departments to produce compelling, on-brand and measurable content. Additionally, the Content Creator & Digital Communications Specialist will monitor digital trends, analyze campaign effectiveness, and provide insights that help shape future strategies. Responsibilities Position Overview: The Content Creator and Digital Communications Specialist will play a pivotal role in executing the University’s strategic communication goals, driving brand awareness, growth, and positioning across digital platforms. This role requires a creative, strategic thinker who excels in content creation, social media management, and digital engagement. Strategic Content Development: Develop and execute an annual content strategy that aligns with the department’s three pillars: brand awareness, growth, and positioning. This strategy will encompass written, social, and video content that engages and informs the University’s diverse audiences. Social Media Strategy & Management: Lead the University’s social media presence by creating and managing content across platforms, ensuring alignment with institutional priorities. Implement and monitor social media strategies for organic and paid campaigns that support both the University and alumni communications. Content Creation & Curation: Produce and edit high-quality written and visual content for social media, digital publications, and other communications channels that highlight the University’s values, priorities, and achievements. Stay ahead of emerging social trends, ensuring the University’s messaging remains relevant and timely. Analytics & Performance Tracking: Track and analyze social media performance across all platforms using KPIs to assess engagement, reach, and overall effectiveness. Leverage analytics to refine strategies and optimize content performance. Social Listening & Trend Monitoring: Use social listening tools (e.g., Cision) to monitor and analyze public sentiment, trends, and conversations related to the university and its community. Collaborate with key stakeholders to ensure timely responses to trends and public mentions, particularly involving alumni and campus priorities. Stakeholder Collaboration: Work closely with the Advancement Services team and other University stakeholders to manage a social media listening system that alerts key personnel to relevant alumni mentions in news outlets and public forums. Project Management: Utilize project management tools (e.g., Asana, Hootsuite) to streamline and automate workflows, ensuring timely delivery of campaigns and communications. Create consistent and engaging content and share out on appropriate channels including the University’s official social media accounts: Write feature and news stories that can be used to support social media content. Develop, curate, and optimize high-quality, compelling content that engages a range of audiences and supports the University communications and marketing goals. Develop strategies to promote the image of the University and programs by using market research data to determine the most effective techniques and approaches for reaching target audiences through owned and paid media. Identify the needs and interests of various constituent groups, translate research results into strategic communication efforts, and select the best medium to achieve goals. Monitor social and digital content activity, including reputation management, using analytics tools. Track and report metrics to continually improve strategies. Explore new social media platforms and other online outlets to share stories and keep Cal State East Bay top of mind within the community. Coordinate with campus colleges, divisions, departments, and teams to support cross-channel campaigns and Cal State East Bay initiatives and communications. Research and initiate innovative improvements to digital communications and work closely with editorial and creative teams to support consistent messaging and branding across all platforms. Write, edit, and proofread content for social media. Help to protect and elevate the University’s branding and brand strategy within social media and digital platforms. In conjunction with the university videographer/photographer and senior graphic designer, create and manage a central digital asset repository for notable units and programs. Create positive working relationships with campus social media users that reflect the mission and goals of the campus. Serve as liaison to campus departments and units regarding social media and digital communications. Support University Communications & Marketing strategic content and placement strategies: Participate in the development of communication themes, concepts and ideas for how to disseminate content on all available social media, web and other new media applications. Assist with updating website content and digital signage. Assist with email campaigns, updating content, sending, tracking and reporting. Support campus emergency and issues communications as assigned. Exercise discretion, judgment, and ingenuity to write and coordinate e-newsletters, event announcements and social media content as they relate to strategic marketing and communications campaigns for the university. Coordinate digital touch points among email marketing, social media and website updates. Other Duties as Assigned. Minimum Qualifications A Bachelor’s degree from a four-year college or university with a degree in art and technology, communications, marketing, or related fields, or similar certified coursework in applicable fields of study; or an equivalent combination of education and experience. Two or more years of experience in the communications field with duties that include coordinating social media. Ideal candidates will be able to provide evidence of this experience through demonstration of a portfolio of past work. Strong written and verbal communication skills with a solid foundation in grammar, spelling, and the composition of various communication vehicles. Knowledge of the fundamentals of public affairs and/or media relations, and/or some exposure to marketing and marketing research. Required Qualifications Thorough knowledge of social media platforms and web/digital communication techniques; ability to effectively use technology to achieve communication goals. Solid interpersonal skills, listening skills, and organizational skills with strong attention to detail. Professional demeanor and team player who demonstrates a sense of urgency, initiative, and follow-through. Ability to maintain confidentiality and security of all communications, as appropriate. Willingness to work as required some non-standard hours including evenings and weekends, and working during campus emergencies. Preferred Skills and Knowledge Experience working in a complex organization. Experience creating and maintaining original content within an established brand and style guide, including AP Style Guide. Experience creating web content for webpages and mobile applications, including copywriting, basic design and photography selection. Experience gathering and analyzing data and selecting pertinent facts and integrate them into communication. Knowledge of applicable copyright and other laws pertaining to digital content and media. Ability to demonstrate an awareness and appreciation of the cultural diversity of the university community; and establish and maintain cooperative and effective relations with university employees, students and the public. Ability to establish, set and meet multiple deadlines, coordinate, prioritize and complete varied tasks. Ability to solve a wide range of problems and develop solutions. Ability to work independently under general supervision and set priorities in an often-changing environment. Ability to develop logical solutions to problems, to demonstrate flexibility and compromise. Condition(s) of Employment Satisfactory completion of a background check (including LiveScan, as appropriate), that may include, but is not limited to: criminal records check, verification of academic credentials, licenses, certificates, credit history, professional references and/or verification of work history is required for employment. Cal State East Bay will issue a conditional offer of employment to the selected candidate, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Unsatisfactory results may also affect the continued employment of current Cal State East Bay employees who were conditionally offered the position. All background checks are conducted through the university's third party vendor, Accurate. LiveScan is conducted through the University Police Department. EEO Statement As an Equal Opportunity Employer, Cal State East Bay does not discriminate on the basis of any protected categories: age, ancestry, citizenship, color, disability, gender, immigration status, marital status, national origin, race, religion, sexual orientation, or veteran's status. The University is committed to the principles of diversity in employment and to creating a stimulating learning environment for its diverse student body. Other Information All California State University campuses, including Cal State East Bay, are smoke and tobacco-free. For more information, please visit our website here. In compliance with state and federal crime awareness and campus security legislation, including The Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act, the Cal State East Bay Annual Campus Security Report is available here. Sponsorship Cal State East Bay is not a sponsoring agency for Staff or Management positions and we are not an E-Verify employer. Mandated Reporter The incumbent in this position may be considered a mandated reporter under the California Child Abuse and Neglect Reporting Act and will be required to comply with requirements set forth in the CSU Executive Order 1083 as a condition of employment. Advertised: Sep 20 2024 Pacific Daylight Time Applications close: Jan 20 2025 Pacific Standard Time Closing Date/Time:
Sep 21, 2024
Salary and Benefits PLEASE NOTE: The starting salary placement depends on qualifications and experience and is anticipated to be in the range of $4,146.00 per month to $5,823.00 per month. Cal State East Bay offers a broad range of benefits that includes medical, dental, vision, retirement (CalPERS), 401k, 457, 403(b), dependent and health care reimbursement accounts, life insurance, vacation and sick, 14 paid holidays, one personal holiday and tuition fee waiver. For more information on the benefits program, please visit our benefits website. The CSU Total Compensation Calculator demonstrates the significance of our benefits package. This position may be eligible to participate in the Cal State East Bay hybrid telecommute program subject to management approval. Classification Public Affairs/Communications Specialist II About Cal State East Bay Cal State East Bay's beautiful main campus is located in the Hayward hills with panoramic views of the San Francisco Bay shoreline. Situated above the city of Hayward, the campus offers an ideal setting for teaching and learning and yet easy access to the many cities along the bay. The University has a satellite campus in Concord, a professional development center in Oakland and a significant presence online. Founded in 1957, Cal State East Bay is one of 23 universities of the California State University system (CSU). Cal State East Bay is recognized as a regionally engaged and globally oriented university with a strong commitment to academic innovation, student success, engaged and service learning, diversity, and sustainability. About the Position The Content Creator & Digital Communications Specialist reports directly to the Chief Communications and Marketing Officer (CCMO) for University Communications. This role is responsible for capturing the University’s energy and momentum, raising its profile regionally, nationally, and globally through the strategic use of digital communications strategies such as social media platforms and other online tools. Under the guidance of the CCMO, the Content Creator & Digital Communications Specialist will help enhance the University's reputation by telling and sharing unique stories, promoting student success, supporting faculty-led research, and engaging alumni and the broader community. As the key digital communications strategist, the Content Creator & Digital Communications Specialist plays a central role in developing and creating unique content and executing the university's multi-year social media plan, aligned with its broader communications objectives. They will establish a robust, constituent-focused social media presence that supports consistent branding and identity. This position is also responsible for ensuring that the University's social media channels effectively convey its values and initiatives. This hands-on role involves close collaboration with the CCMO, Creative Services and other departments to produce compelling, on-brand and measurable content. Additionally, the Content Creator & Digital Communications Specialist will monitor digital trends, analyze campaign effectiveness, and provide insights that help shape future strategies. Responsibilities Position Overview: The Content Creator and Digital Communications Specialist will play a pivotal role in executing the University’s strategic communication goals, driving brand awareness, growth, and positioning across digital platforms. This role requires a creative, strategic thinker who excels in content creation, social media management, and digital engagement. Strategic Content Development: Develop and execute an annual content strategy that aligns with the department’s three pillars: brand awareness, growth, and positioning. This strategy will encompass written, social, and video content that engages and informs the University’s diverse audiences. Social Media Strategy & Management: Lead the University’s social media presence by creating and managing content across platforms, ensuring alignment with institutional priorities. Implement and monitor social media strategies for organic and paid campaigns that support both the University and alumni communications. Content Creation & Curation: Produce and edit high-quality written and visual content for social media, digital publications, and other communications channels that highlight the University’s values, priorities, and achievements. Stay ahead of emerging social trends, ensuring the University’s messaging remains relevant and timely. Analytics & Performance Tracking: Track and analyze social media performance across all platforms using KPIs to assess engagement, reach, and overall effectiveness. Leverage analytics to refine strategies and optimize content performance. Social Listening & Trend Monitoring: Use social listening tools (e.g., Cision) to monitor and analyze public sentiment, trends, and conversations related to the university and its community. Collaborate with key stakeholders to ensure timely responses to trends and public mentions, particularly involving alumni and campus priorities. Stakeholder Collaboration: Work closely with the Advancement Services team and other University stakeholders to manage a social media listening system that alerts key personnel to relevant alumni mentions in news outlets and public forums. Project Management: Utilize project management tools (e.g., Asana, Hootsuite) to streamline and automate workflows, ensuring timely delivery of campaigns and communications. Create consistent and engaging content and share out on appropriate channels including the University’s official social media accounts: Write feature and news stories that can be used to support social media content. Develop, curate, and optimize high-quality, compelling content that engages a range of audiences and supports the University communications and marketing goals. Develop strategies to promote the image of the University and programs by using market research data to determine the most effective techniques and approaches for reaching target audiences through owned and paid media. Identify the needs and interests of various constituent groups, translate research results into strategic communication efforts, and select the best medium to achieve goals. Monitor social and digital content activity, including reputation management, using analytics tools. Track and report metrics to continually improve strategies. Explore new social media platforms and other online outlets to share stories and keep Cal State East Bay top of mind within the community. Coordinate with campus colleges, divisions, departments, and teams to support cross-channel campaigns and Cal State East Bay initiatives and communications. Research and initiate innovative improvements to digital communications and work closely with editorial and creative teams to support consistent messaging and branding across all platforms. Write, edit, and proofread content for social media. Help to protect and elevate the University’s branding and brand strategy within social media and digital platforms. In conjunction with the university videographer/photographer and senior graphic designer, create and manage a central digital asset repository for notable units and programs. Create positive working relationships with campus social media users that reflect the mission and goals of the campus. Serve as liaison to campus departments and units regarding social media and digital communications. Support University Communications & Marketing strategic content and placement strategies: Participate in the development of communication themes, concepts and ideas for how to disseminate content on all available social media, web and other new media applications. Assist with updating website content and digital signage. Assist with email campaigns, updating content, sending, tracking and reporting. Support campus emergency and issues communications as assigned. Exercise discretion, judgment, and ingenuity to write and coordinate e-newsletters, event announcements and social media content as they relate to strategic marketing and communications campaigns for the university. Coordinate digital touch points among email marketing, social media and website updates. Other Duties as Assigned. Minimum Qualifications A Bachelor’s degree from a four-year college or university with a degree in art and technology, communications, marketing, or related fields, or similar certified coursework in applicable fields of study; or an equivalent combination of education and experience. Two or more years of experience in the communications field with duties that include coordinating social media. Ideal candidates will be able to provide evidence of this experience through demonstration of a portfolio of past work. Strong written and verbal communication skills with a solid foundation in grammar, spelling, and the composition of various communication vehicles. Knowledge of the fundamentals of public affairs and/or media relations, and/or some exposure to marketing and marketing research. Required Qualifications Thorough knowledge of social media platforms and web/digital communication techniques; ability to effectively use technology to achieve communication goals. Solid interpersonal skills, listening skills, and organizational skills with strong attention to detail. Professional demeanor and team player who demonstrates a sense of urgency, initiative, and follow-through. Ability to maintain confidentiality and security of all communications, as appropriate. Willingness to work as required some non-standard hours including evenings and weekends, and working during campus emergencies. Preferred Skills and Knowledge Experience working in a complex organization. Experience creating and maintaining original content within an established brand and style guide, including AP Style Guide. Experience creating web content for webpages and mobile applications, including copywriting, basic design and photography selection. Experience gathering and analyzing data and selecting pertinent facts and integrate them into communication. Knowledge of applicable copyright and other laws pertaining to digital content and media. Ability to demonstrate an awareness and appreciation of the cultural diversity of the university community; and establish and maintain cooperative and effective relations with university employees, students and the public. Ability to establish, set and meet multiple deadlines, coordinate, prioritize and complete varied tasks. Ability to solve a wide range of problems and develop solutions. Ability to work independently under general supervision and set priorities in an often-changing environment. Ability to develop logical solutions to problems, to demonstrate flexibility and compromise. Condition(s) of Employment Satisfactory completion of a background check (including LiveScan, as appropriate), that may include, but is not limited to: criminal records check, verification of academic credentials, licenses, certificates, credit history, professional references and/or verification of work history is required for employment. Cal State East Bay will issue a conditional offer of employment to the selected candidate, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Unsatisfactory results may also affect the continued employment of current Cal State East Bay employees who were conditionally offered the position. All background checks are conducted through the university's third party vendor, Accurate. LiveScan is conducted through the University Police Department. EEO Statement As an Equal Opportunity Employer, Cal State East Bay does not discriminate on the basis of any protected categories: age, ancestry, citizenship, color, disability, gender, immigration status, marital status, national origin, race, religion, sexual orientation, or veteran's status. The University is committed to the principles of diversity in employment and to creating a stimulating learning environment for its diverse student body. Other Information All California State University campuses, including Cal State East Bay, are smoke and tobacco-free. For more information, please visit our website here. In compliance with state and federal crime awareness and campus security legislation, including The Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act, the Cal State East Bay Annual Campus Security Report is available here. Sponsorship Cal State East Bay is not a sponsoring agency for Staff or Management positions and we are not an E-Verify employer. Mandated Reporter The incumbent in this position may be considered a mandated reporter under the California Child Abuse and Neglect Reporting Act and will be required to comply with requirements set forth in the CSU Executive Order 1083 as a condition of employment. Advertised: Sep 20 2024 Pacific Daylight Time Applications close: Jan 20 2025 Pacific Standard Time Closing Date/Time: