Orange County, CA
Orange County, California, United States
CAREER DESCRIPTION OFFICE SPECIALIST In addition to performance-based merit increases, this position is scheduled to receive salary range increases on the following dates: Effective June 28, 2024 - 4.25% increase Effective June 27, 2025 - 4.00% increase Salary may be negotiable within the range listed above, based on position requirements and successful candidate's qualifications, subject to appropriate authorization. OPEN TO THE PUBLIC This recruitment will establish an open eligible list. The eligible list established through this recruitment will be used to fill current/future vacancies in the County Executive Office and Health Care Agency and/or any other agencies within the County of Orange. This recruitment may also be used to fill positions in similar and/or lower classifications throughout the County of Orange. DEADLINE TO APPLY Qualified applicants are encouraged to apply immediately, as the recruitment will close on Monday, July 29, 2024 at 11:59 PM (PST). The first round of consideration is Monday, June 3, 2024. The second round of consideration is Monday, June 10, 2024. The third round of consideration is Monday, June 17, 2024. The fourth round of consideration is Monday, June 24, 2024. The fifth round of consideration is Monday, July 1, 2024. The sixth round of consideration is Monday, July 8, 2024. The seventh round of consideration is Monday, July 15, 2024. The eighth round of consideration is Monday, July 22, 2024. Qualified applicants are encouraged to apply immediately. COUNTY OF ORANGE The County of Orange is California's third most populous county, with more than 3 million residents and 34 cities. It is one of the region's largest employers, with a workforce of about 18,000. Working for the County offers a variety of opportunities for career development and growth, and the job satisfaction of serving the public and contributing to efforts that make a difference in people's lives. COUNTY EXECUTIVE OFFICE There are immediate vacancies with The County of Orange , County Executive Office implements policies of the Board of Supervisors, supports County departments, oversees the County's infrastructure and real estate assets, prepares the annual County budget, and assists the public. County Executive Officer Frank Kim is the highest-ranking appointed executive in the County and works with members of the Board of Supervisors and their staff, elected and appointed department heads and the County's 18,000 employees to oversee the provision of essential government services through 22 departments. The County Executive Office is organized into six divisions: County Operations, Finance, Human Resource Services, Information Technology, Real Estate, and Government & Community Relations. THE OPPORTUNITY The immediate vacancy is with The County Executive Office, Human Resources in Employee and Labor Relations. The Office Specialist in Employee and Labor Relations includes assisting with countywide programs such as the Department of Justice Live Scan processing, Department of Transportation Drug & Alcohol testing, and DMV Employee Pull Notice (EPN) and may include the following: Providing assistance with administering countywide programs Providing administrative support and assistance with grievance processing, recruitment complaints, negotiations, and arbitrations Maintaining confidential and/or sensitive information Adapting to competing priorities and address urgent requests Demonstrating great time management Exercising excellent judgment and discretion Providing exceptional customer service Use of various technology applications Other duties as needed HEALTH CARE AGENCY The immediate vacancy is with The County of Orange, Health Care Agency (HCA) . HCA is a dynamic organization dedicated to creating and supporting an environment that promotes the achievement of optimal individual, family, and community health. Under the direction of the Agency Director, a new and dynamic executive team with an organizational structure comprised of five (5) service areas - Strategy and Special Projects, Behavioral Health Services, Correctional Health Services, Medical Health Services, and Public Health Services - is committed to meeting the health needs of the diverse Orange County community. THE OPPORTUNITIES The Office Specialist opportunities supporting Health Care Agency will vary depending on the needs of the service area but will be exercising discretion and maintaining confidential and/or sensitive information as dictated by the assignment and may include the following: Adapting to competing priorities Gathering & maintaining program statistics Facilitating specialty clinic appointments Working in a busy medical unit, preferably in correctional health/emergency shelter care facilities Providing exceptional customer service Familiar with back office and support duties Familiar with the Electronic Health Records (HER) system Familiar with front office duties Familiar with medical billing Demonstrating great time management Incumbents may need to work alternating weekends/holidays Other duties as needed The Office Specialist for most County vacancies will be responsible for the following: May interact/assist with the public or others in difficult situations which require obtaining necessary information in order to gain cooperation. May compile a variety of narrative and statistical reports by locating sources of information, devising forms to secure data and determining proper format for finished report. Answer questions that involve searching for and abstracting technical data and detailed explanations of regulations, policies or procedures and refer to immediate supervisor only matters requiring policy decisions. As a continuing primary responsibility, perform complex office work involving the analysis of a variety of source materials and a thorough understanding of policies, procedures, terminology and various applicable regulations in order to obtain necessary data. May act as lead worker for employees in the same or lower level classes; assist in training new employees; act for supervisor in his or her absence. In addition to the primary responsibilities, may perform a variety of keyboarding duties including typing, data entry, manipulation, retrieval of information; and other general office duties. CORE COMPETENCIES Candidates will possess experience with the following core competencies: Customer Service Interacting in a professional and courteous manner Anticipating and meeting customer needs Establishing productive and professional relationships with customers Communication Skills Valuing and participating in a free flow of information with others for the sake of a common goal Demonstrating the principles of writing and grammar, in order to clearly and articulately convey complex information in a timely manner Bilingual skills are highly desirable Technical Knowledge | Office Experience Maintaining and managing pertinent information by creating documents, spreadsheets, and other related documents using current computer systems and programs Performing complex record keeping by being detail oriented with a high level of accuracy Processing, registering, and issuing public documents Performing monetary transactions Analytical Skills Reading and interpreting complex policies, regulations, and guidelines Exercising discretion and maintaining confidential and/or sensitive information as dictated by the assignment Gathering, compiling, analyzing, and presenting data/information verbally and in writing MINIMUM QUALIFICATIONS Click here to view the minimum qualifications for the Office Specialist classification as the physical & mental requirements and the environmental conditions. NOTE: Foreign degrees require an evaluation of U.S. equivalency by an agency that is a member of the National Association of Credential Services (N.A.C.E.S.). RECRUITMENT PROCESS Human Resource Services (HRS) will invite candidates who have indicated meeting the minimum qualifications to participate in an online assessment. After passing the assessment, HRS will screen all application materials for minimum and desirable qualifications. Those who meet minimum and desirable qualifications will be referred to the next step in the recruitment process. All applicants will be notified via email of their status in the recruitment. Supplemental Response Auto Screening Only applicants who have indicated meeting the minimum qualifications based on their responses to the supplemental questions will be invited to participate in one or more job-related assessments. Online Assessment(s) (100% Weighted) Applicants will be notified of their test date and access code, if applicable. After the assessment is completed and scored, only those applicants who are most competitive will be referred to the next step in the recruitment process. Application Screening by Human Resource Services (HRS) After the assessment is completed, applications will be reviewed to confirm if information provided demonstrates the minimum qualifications. Only the candidates who meet the minimum qualifications will be referred to the next step regardless of their score on the assessment. Based on the Department's needs, the selection procedure listed above may be modified. All candidates will be notified of any changes in the selection procedure. Eligible List Once the application screening has been completed, HRS will establish an eligible list of candidates. Candidates placed on the eligible list may be referred to a selection interview to be considered for present and future vacancies. Please note: The information you provide on your application and/or response to the supplemental questions may be used as a scoring device, so please be thorough and complete in your response. "See Resume" is not a qualifying response and will not be scored in lieu of the required information. Veterans Employment Preference Policy (VEPP) The County is committed to providing a mechanism to give preferential consideration in the employment process to veterans and their eligible spouses and will provide eligible participants the opportunity to receive interviews in the selection process for employment and paid internship openings. Please click here to review the policy. ADDITIONAL INFORMATION Please see below for important information regarding COVID-19 related recommendations. Effective April 3, 2023, it is strongly recommended that County employees working in health care settings and correctional facilities follow vaccination and booster guidelines provided by the California Department of Public Health (CDPH) and the Centers for Disease Control and Prevention (CDC). Please click here to see the latest guidance for more details. EMAIL NOTIFICATION: Email is the primary form of notification during the recruitment process. Please ensure your correct email address is included in our application and use only one email account. NOTE: User accounts are established for one person only and should not be shared with another person. Multiple applications with multiple users may jeopardize your status in the recruitment process for any positions for which you apply. Candidates will be notified regarding their status as the recruitment proceeds via email through the GovernmentJobs.com site. Please check your email folders, including spam/junk folders, and/or accept emails ending with "governmentjobs.com" and "ocgov.com." If your email address should change, please update your profile at www.governmentjobs.com . FREQUENTLY ASKED QUESTIONS: Click here for additional Frequently Asked Questions. For specific information pertaining to this recruitment, please contact Michelle Kozai at 714-834-7308 or at Michelle.Kozai@ocgov.com . EEO INFORMATION Orange County, as an equal employment opportunity employer, encourages applicants from diverse backgrounds to apply. Non-Management Benefits In addition to the County's standard suite of benefits, such as a variety of health plan options, annual leave and paid holidays--we also offer an excellent array of benefits such as a Health Care Reimbursement Account, 457 Defined Contribution Plan and Annual Education and Professional Reimbursement. Employees are provided a Retirement Plan through the Orange County Employees Retirement System (OCERS). Please go to the following link to find out more about Defined Benefit Pensions and OCERS Plan Types/Benefits. http://www.ocers.org/active-member-information Click here for information about benefits offered to County of Orange employees. Closing Date/Time: 7/29/2024 11:59 PM Pacific
Jul 14, 2024
Full Time
CAREER DESCRIPTION OFFICE SPECIALIST In addition to performance-based merit increases, this position is scheduled to receive salary range increases on the following dates: Effective June 28, 2024 - 4.25% increase Effective June 27, 2025 - 4.00% increase Salary may be negotiable within the range listed above, based on position requirements and successful candidate's qualifications, subject to appropriate authorization. OPEN TO THE PUBLIC This recruitment will establish an open eligible list. The eligible list established through this recruitment will be used to fill current/future vacancies in the County Executive Office and Health Care Agency and/or any other agencies within the County of Orange. This recruitment may also be used to fill positions in similar and/or lower classifications throughout the County of Orange. DEADLINE TO APPLY Qualified applicants are encouraged to apply immediately, as the recruitment will close on Monday, July 29, 2024 at 11:59 PM (PST). The first round of consideration is Monday, June 3, 2024. The second round of consideration is Monday, June 10, 2024. The third round of consideration is Monday, June 17, 2024. The fourth round of consideration is Monday, June 24, 2024. The fifth round of consideration is Monday, July 1, 2024. The sixth round of consideration is Monday, July 8, 2024. The seventh round of consideration is Monday, July 15, 2024. The eighth round of consideration is Monday, July 22, 2024. Qualified applicants are encouraged to apply immediately. COUNTY OF ORANGE The County of Orange is California's third most populous county, with more than 3 million residents and 34 cities. It is one of the region's largest employers, with a workforce of about 18,000. Working for the County offers a variety of opportunities for career development and growth, and the job satisfaction of serving the public and contributing to efforts that make a difference in people's lives. COUNTY EXECUTIVE OFFICE There are immediate vacancies with The County of Orange , County Executive Office implements policies of the Board of Supervisors, supports County departments, oversees the County's infrastructure and real estate assets, prepares the annual County budget, and assists the public. County Executive Officer Frank Kim is the highest-ranking appointed executive in the County and works with members of the Board of Supervisors and their staff, elected and appointed department heads and the County's 18,000 employees to oversee the provision of essential government services through 22 departments. The County Executive Office is organized into six divisions: County Operations, Finance, Human Resource Services, Information Technology, Real Estate, and Government & Community Relations. THE OPPORTUNITY The immediate vacancy is with The County Executive Office, Human Resources in Employee and Labor Relations. The Office Specialist in Employee and Labor Relations includes assisting with countywide programs such as the Department of Justice Live Scan processing, Department of Transportation Drug & Alcohol testing, and DMV Employee Pull Notice (EPN) and may include the following: Providing assistance with administering countywide programs Providing administrative support and assistance with grievance processing, recruitment complaints, negotiations, and arbitrations Maintaining confidential and/or sensitive information Adapting to competing priorities and address urgent requests Demonstrating great time management Exercising excellent judgment and discretion Providing exceptional customer service Use of various technology applications Other duties as needed HEALTH CARE AGENCY The immediate vacancy is with The County of Orange, Health Care Agency (HCA) . HCA is a dynamic organization dedicated to creating and supporting an environment that promotes the achievement of optimal individual, family, and community health. Under the direction of the Agency Director, a new and dynamic executive team with an organizational structure comprised of five (5) service areas - Strategy and Special Projects, Behavioral Health Services, Correctional Health Services, Medical Health Services, and Public Health Services - is committed to meeting the health needs of the diverse Orange County community. THE OPPORTUNITIES The Office Specialist opportunities supporting Health Care Agency will vary depending on the needs of the service area but will be exercising discretion and maintaining confidential and/or sensitive information as dictated by the assignment and may include the following: Adapting to competing priorities Gathering & maintaining program statistics Facilitating specialty clinic appointments Working in a busy medical unit, preferably in correctional health/emergency shelter care facilities Providing exceptional customer service Familiar with back office and support duties Familiar with the Electronic Health Records (HER) system Familiar with front office duties Familiar with medical billing Demonstrating great time management Incumbents may need to work alternating weekends/holidays Other duties as needed The Office Specialist for most County vacancies will be responsible for the following: May interact/assist with the public or others in difficult situations which require obtaining necessary information in order to gain cooperation. May compile a variety of narrative and statistical reports by locating sources of information, devising forms to secure data and determining proper format for finished report. Answer questions that involve searching for and abstracting technical data and detailed explanations of regulations, policies or procedures and refer to immediate supervisor only matters requiring policy decisions. As a continuing primary responsibility, perform complex office work involving the analysis of a variety of source materials and a thorough understanding of policies, procedures, terminology and various applicable regulations in order to obtain necessary data. May act as lead worker for employees in the same or lower level classes; assist in training new employees; act for supervisor in his or her absence. In addition to the primary responsibilities, may perform a variety of keyboarding duties including typing, data entry, manipulation, retrieval of information; and other general office duties. CORE COMPETENCIES Candidates will possess experience with the following core competencies: Customer Service Interacting in a professional and courteous manner Anticipating and meeting customer needs Establishing productive and professional relationships with customers Communication Skills Valuing and participating in a free flow of information with others for the sake of a common goal Demonstrating the principles of writing and grammar, in order to clearly and articulately convey complex information in a timely manner Bilingual skills are highly desirable Technical Knowledge | Office Experience Maintaining and managing pertinent information by creating documents, spreadsheets, and other related documents using current computer systems and programs Performing complex record keeping by being detail oriented with a high level of accuracy Processing, registering, and issuing public documents Performing monetary transactions Analytical Skills Reading and interpreting complex policies, regulations, and guidelines Exercising discretion and maintaining confidential and/or sensitive information as dictated by the assignment Gathering, compiling, analyzing, and presenting data/information verbally and in writing MINIMUM QUALIFICATIONS Click here to view the minimum qualifications for the Office Specialist classification as the physical & mental requirements and the environmental conditions. NOTE: Foreign degrees require an evaluation of U.S. equivalency by an agency that is a member of the National Association of Credential Services (N.A.C.E.S.). RECRUITMENT PROCESS Human Resource Services (HRS) will invite candidates who have indicated meeting the minimum qualifications to participate in an online assessment. After passing the assessment, HRS will screen all application materials for minimum and desirable qualifications. Those who meet minimum and desirable qualifications will be referred to the next step in the recruitment process. All applicants will be notified via email of their status in the recruitment. Supplemental Response Auto Screening Only applicants who have indicated meeting the minimum qualifications based on their responses to the supplemental questions will be invited to participate in one or more job-related assessments. Online Assessment(s) (100% Weighted) Applicants will be notified of their test date and access code, if applicable. After the assessment is completed and scored, only those applicants who are most competitive will be referred to the next step in the recruitment process. Application Screening by Human Resource Services (HRS) After the assessment is completed, applications will be reviewed to confirm if information provided demonstrates the minimum qualifications. Only the candidates who meet the minimum qualifications will be referred to the next step regardless of their score on the assessment. Based on the Department's needs, the selection procedure listed above may be modified. All candidates will be notified of any changes in the selection procedure. Eligible List Once the application screening has been completed, HRS will establish an eligible list of candidates. Candidates placed on the eligible list may be referred to a selection interview to be considered for present and future vacancies. Please note: The information you provide on your application and/or response to the supplemental questions may be used as a scoring device, so please be thorough and complete in your response. "See Resume" is not a qualifying response and will not be scored in lieu of the required information. Veterans Employment Preference Policy (VEPP) The County is committed to providing a mechanism to give preferential consideration in the employment process to veterans and their eligible spouses and will provide eligible participants the opportunity to receive interviews in the selection process for employment and paid internship openings. Please click here to review the policy. ADDITIONAL INFORMATION Please see below for important information regarding COVID-19 related recommendations. Effective April 3, 2023, it is strongly recommended that County employees working in health care settings and correctional facilities follow vaccination and booster guidelines provided by the California Department of Public Health (CDPH) and the Centers for Disease Control and Prevention (CDC). Please click here to see the latest guidance for more details. EMAIL NOTIFICATION: Email is the primary form of notification during the recruitment process. Please ensure your correct email address is included in our application and use only one email account. NOTE: User accounts are established for one person only and should not be shared with another person. Multiple applications with multiple users may jeopardize your status in the recruitment process for any positions for which you apply. Candidates will be notified regarding their status as the recruitment proceeds via email through the GovernmentJobs.com site. Please check your email folders, including spam/junk folders, and/or accept emails ending with "governmentjobs.com" and "ocgov.com." If your email address should change, please update your profile at www.governmentjobs.com . FREQUENTLY ASKED QUESTIONS: Click here for additional Frequently Asked Questions. For specific information pertaining to this recruitment, please contact Michelle Kozai at 714-834-7308 or at Michelle.Kozai@ocgov.com . EEO INFORMATION Orange County, as an equal employment opportunity employer, encourages applicants from diverse backgrounds to apply. Non-Management Benefits In addition to the County's standard suite of benefits, such as a variety of health plan options, annual leave and paid holidays--we also offer an excellent array of benefits such as a Health Care Reimbursement Account, 457 Defined Contribution Plan and Annual Education and Professional Reimbursement. Employees are provided a Retirement Plan through the Orange County Employees Retirement System (OCERS). Please go to the following link to find out more about Defined Benefit Pensions and OCERS Plan Types/Benefits. http://www.ocers.org/active-member-information Click here for information about benefits offered to County of Orange employees. Closing Date/Time: 7/29/2024 11:59 PM Pacific
Orange County, CA
Orange County, California, United States
CAREER DESCRIPTION OFFICE SPECIALIST - BILINGUAL ENGLISH/SPANISH (COMMUNITY RESOURCE NAVIGATOR) This position requires that candidates be able to fluently speak, read, and write Spanish in addition to English. This position is scheduled to receive salary range increases on the following dates: Effective June 28, 2024 - 4.25% increase Effective June 27, 2025 - 4.00% increase THIS RECRUITMENT IS OPEN TO THE PUBLIC: This recruitment will establish an Open eligible list to fill current and future Office Specialist - Bilingual English/Spanish within the County of Orange. The current vacancy is for the County Community Service Center with the Social Services Agency. The eligible list established from this recruitment may also be used to fill positions in similar and/or lower classifications within the County of Orange. This recruitment will be open for a minimum of five (5) business days and will remain open on a continuous basis until the needs of the County are met. Applicants are encouraged to apply immediately. COUNTY OF ORANGE: Whether it’s manicured beach towns or celebrated theme parks, all framed by oceanfront towns and luxury yachts, Orange County is commonly known as “The OC” and stands out as one of the state’s most iconic destinations. With a population of over three million residents, Orange County is the sixth largest county in the United States. Residents enjoy over 42 miles of pristine beaches, three major harbors, vast wilderness parks, beautiful nature preserves, and approximately 402 miles of riding and hiking trails. The OC is a destination region rich with top-notch universities and colleges, some of the highest quality public and private schools in the nation, many corporate headquarters and technology firms, and four international airports within an hour’s drive. Many world-class meeting and entertainment venues, convention centers, and some of the state’s most popular attractions such as Disneyland and California Adventure Resorts, Knott’s Berry Farm, and major sports franchises including the Anaheim Angels Baseball, Anaheim Ducks Hockey, the U.S. Men’s National Volleyball Team, and the 2012 Olympic Games Silver Medal winning U.S. Women’s National Volleyball Team call the OC home. Orange County embraces vibrant, historic, and diverse neighborhoods, and welcomes millions of visitors per year, truly making it where the world comes to live, work, and play. Click here to learn more about the County of Orange. SOCIAL SERVICES AGENCY Administering a number of human services programs, the County of Orange Social Services Agency (SSA) is composed of four business divisions: Assistance Programs; Children and Family Services; Family Self-Sufficiency & Adult Services; and Administrative Services; and over 4,300 dedicated employees, providing human services to an average of one in four Orange County residents. Our mission is to deliver quality services that are accessible and responsive to the community, encourage personal responsibility, strengthen individuals, preserve families, and protect vulnerable adults and children. Click here to learn more about the Social Services Agency. Click here to view a video about the Social Services Agency. COUNTY COMMUNITY SERVICE CENTER (CCSC) The CCSC is a county government center that provides Orange County residents assistance and information on health care, housing, and services for older adults and children from the different County of Orange departments. THE OPPORTUNITY The Community Resource Navigator (Office Specialist) with the CCSC serves as the frontline connection to the client. This position is the main point of contact for public interface at the CCSC and over the phone engaging with each client individually. This position will conduct concise and efficient assessments of each client’s service need to determine priority and identify the most appropriate approach to addressing those needs. The current need is for a bilingual English/Spanish Community Resource Navigator. The duties and responsibilities of the Community Resource Navigator (Office Specialist) include but are not limited to: Assesses client needs for referrals and resources (by phone or in-person) and determine priority needs of the client on a basic level Provides basic referrals to services outside the CCSC and/or set appointment with CCSC Resource Specialists and on-site partners to meet priority needs Responds to inquiries for information and referral from individuals, professionals and business partners by phone, email or in person Tracks and monitors client data Coordinates, schedules, and manages presentations held on-site Manages computer workstations at the CCSC by assisting clients with providing technical help with logging into workstation, printing resources (within reason) and engaging in basic IT troubleshooting Performs general office duties, which include but are not limited to; submitting office supply orders, PPE and work order requests through Expediter, collection and distribution of mail correspondence, management of office supplies and lobby flyers, etc. DESIRABLE QUALIFICATIONS & CORE COMPETENCIES In addition to the minimum qualifications, the ideal candidate will have at least two (2) years of experience interacting with public/customers in a busy office environment in person and on the phone to provide information, assist with paperwork and/or retrieve information from them. The ideal candidate will also have knowledge and experience demonstrating the following core competencies: CUSTOMER SERVICE/INTERPERSONAL SKILLS Independently engages and interacts with the public, County employees, other County agencies, and community partners with diplomacy, sensitivity, and tactfulness by phone and in-person Proficient in navigating customer interactions and adjusting to evolving situations Exhibits a strong work ethic, attentiveness, and patience Establishes productive and professional relationships with customers Ability to represent County of Orange as an inclusive, professional, and helpful asset to the community TECHNICAL KNOWLEDGE/OFFICE EXPERIENCE Maintains and manages pertinent information by creating documents, spreadsheets, and other related documents using current computer systems and programs Performs complex record keeping by being detail oriented with a high level of accuracy Ability to troubleshoot issues Utilizes Expediter to process work order request COMMUNICATION SKILLS Clearly and effectively communicates in English and Spanish using advanced interpersonal skills Values and participates in a free flow of information with others for the sake of a common goal Demonstrates the principles of writing and grammar, in order to clearly and articulately convey complex information in a timely manner ANALYTICAL SKILLS/JUDGEMENT Performs a high-volume office work requiring independent judgement, accuracy, and speed Reads and interprets complex policies, regulations, and guidelines Exercises discretion and maintaining confidential and/or sensitive information as dictated by the assignment SPECIAL QUALIFICATIONS - Social Services Agency (SSA) SSA candidates will be required to undergo a background clearance check and must successfully clear prior to the start of their employment. All employment offers are contingent upon successful completion of a background check. Areas considered in the background check include conviction history, employment history, professional references and education verification (i.e. degree, license, or official transcripts) if applicable. Foreign degrees require an evaluation of U.S. equivalency by an agency that is a member of the National Association of Credential Services (N.A.C.E.S.) In addition, a Child Abuse Central Index (CACI) background clearance check may be required. CACI is a repository of child abuse investigation reports managed by the Department of Justice (DOJ) that contains information related to substantiated cases of physical abuse, sexual abuse, mental/emotional abuse, and/or severe neglect of a child. MINIMUM QUALIFICATIONS Click here to view the minimum qualifications for the Office Specialist classification. NOTE: Foreign degrees require an evaluation of U.S. equivalency by an agency that is a member of the National Association of Credential Services (N.A.C.E.S.). Physical and Mental Requirements Possess vision sufficient to read standard text and a computer monitor; speak and hear well enough to communicate clearly and understandably in person and over the telephone; body mobility to perform daily tasks within a standard office environment; manual dexterity sufficient to utilize office equipment and transport materials up to 10 pounds. Possess the ability to independently reason logically to reach conclusions and make decisions as well as remain calm and appropriately focused in different interpersonal situations. Environmental Conditions Function effectively in a standard office environment; handle changing priorities, deadlines and multiple assignments concurrently. RECRUITMENT PROCESS Human Resource will screen all application materials to identify qualified candidates. After screening, qualified candidates will be referred to the next step and notified of all further procedures applicable to their status in the recruitment. Application Screening (Refer/Non-Refer) Applications and supplemental responses will be screened for qualifications needed to successfully perform the duties of this job. Only those applicants that meet the qualifications as listed in the job bulletin will be referred to the next step. Online Assessment (Refer/Non-Refer) Candidates whose applications reflect the most job-related experience and training will be invited to online assessment. Only the most qualified candidates will be referred to the next step. All candidates will be notified via email of their status in the process. Bilingual Assessment (100%) Candidates will be required to take a bilingual assessment. Those candidates who successfully pass the assessment will be placed on the eligible list. Based on the Department's needs, the selection procedure listed above may be modified. All candidates will be notified of any changes in the selection procedure. Eligible List Once the assessment has been completed, HR will establish an eligible list of candidates. Candidates placed on the eligible list may be referred to a selection interview to be considered for present and future vacancies. Only the most successful candidates will be placed on the eligible list. Please note: The information you provide on your application and/or response to the supplemental questions may be used as a scoring device, so please be thorough and complete in your response. "See Resume" is not a qualifying response and will not be scored in lieu of the required information. Veterans Employment Preference Policy (VEPP) The County is committed to providing a mechanism to give preferential consideration in the employment process to veterans and their eligible spouses and will provide eligible participants the opportunity to receive interviews in the selection process for employment and paid internship openings. Please click here to review the policy. ADDITIONAL INFORMATION Please see below for important information regarding COVID-19 related recommendations. Effective April 3, 2023, it is strongly recommended that County employees working in health care settings and correctional facilities follow vaccination and booster guidelines provided by the California Department of Public Health (CDPH) and the Centers for Disease Control and Prevention (CDC). Please click here to see the latest guidance for more details. EMAIL NOTIFICATION: Email is the primary form of notification during the recruitment process. Please ensure your correct email address is included in our application and use only one email account. NOTE: User accounts are established for one person only and should not be shared with another person. Multiple applications with multiple users may jeopardize your status in the recruitment process for any positions for which you apply. Candidates will be notified regarding their status as the recruitment proceeds via email through the GovernmentJobs.com site. Please check your email folders, including spam/junk folders, and/or accept emails ending with "governmentjobs.com" and "ocgov.com." If your email address should change, please update your profile at www.governmentjobs.com . FREQUENTLY ASKED QUESTIONS: Click here for additional Frequently Asked Questions. For specific information pertaining to this recruitment, contact Alex Ochoa at Alex.Ochoa2@ssa.ocgov.com or (714) 245-6259 EEO INFORMATION Orange County, as an equal employment opportunity employer, encourages applicants from diverse backgrounds to apply Non-Management Benefits In addition to the County's standard suite of benefits, such as a variety of health plan options, annual leave and paid holidays--we also offer an excellent array of benefits such as a Health Care Reimbursement Account, 457 Defined Contribution Plan and Annual Education and Professional Reimbursement. Employees are provided a Retirement Plan through the Orange County Employees Retirement System (OCERS). Please go to the following link to find out more about Defined Benefit Pensions and OCERS Plan Types/Benefits. http://www.ocers.org/active-member-information Click here for information about benefits offered to County of Orange employees. Closing Date/Time: Continuous
Jul 14, 2024
Full Time
CAREER DESCRIPTION OFFICE SPECIALIST - BILINGUAL ENGLISH/SPANISH (COMMUNITY RESOURCE NAVIGATOR) This position requires that candidates be able to fluently speak, read, and write Spanish in addition to English. This position is scheduled to receive salary range increases on the following dates: Effective June 28, 2024 - 4.25% increase Effective June 27, 2025 - 4.00% increase THIS RECRUITMENT IS OPEN TO THE PUBLIC: This recruitment will establish an Open eligible list to fill current and future Office Specialist - Bilingual English/Spanish within the County of Orange. The current vacancy is for the County Community Service Center with the Social Services Agency. The eligible list established from this recruitment may also be used to fill positions in similar and/or lower classifications within the County of Orange. This recruitment will be open for a minimum of five (5) business days and will remain open on a continuous basis until the needs of the County are met. Applicants are encouraged to apply immediately. COUNTY OF ORANGE: Whether it’s manicured beach towns or celebrated theme parks, all framed by oceanfront towns and luxury yachts, Orange County is commonly known as “The OC” and stands out as one of the state’s most iconic destinations. With a population of over three million residents, Orange County is the sixth largest county in the United States. Residents enjoy over 42 miles of pristine beaches, three major harbors, vast wilderness parks, beautiful nature preserves, and approximately 402 miles of riding and hiking trails. The OC is a destination region rich with top-notch universities and colleges, some of the highest quality public and private schools in the nation, many corporate headquarters and technology firms, and four international airports within an hour’s drive. Many world-class meeting and entertainment venues, convention centers, and some of the state’s most popular attractions such as Disneyland and California Adventure Resorts, Knott’s Berry Farm, and major sports franchises including the Anaheim Angels Baseball, Anaheim Ducks Hockey, the U.S. Men’s National Volleyball Team, and the 2012 Olympic Games Silver Medal winning U.S. Women’s National Volleyball Team call the OC home. Orange County embraces vibrant, historic, and diverse neighborhoods, and welcomes millions of visitors per year, truly making it where the world comes to live, work, and play. Click here to learn more about the County of Orange. SOCIAL SERVICES AGENCY Administering a number of human services programs, the County of Orange Social Services Agency (SSA) is composed of four business divisions: Assistance Programs; Children and Family Services; Family Self-Sufficiency & Adult Services; and Administrative Services; and over 4,300 dedicated employees, providing human services to an average of one in four Orange County residents. Our mission is to deliver quality services that are accessible and responsive to the community, encourage personal responsibility, strengthen individuals, preserve families, and protect vulnerable adults and children. Click here to learn more about the Social Services Agency. Click here to view a video about the Social Services Agency. COUNTY COMMUNITY SERVICE CENTER (CCSC) The CCSC is a county government center that provides Orange County residents assistance and information on health care, housing, and services for older adults and children from the different County of Orange departments. THE OPPORTUNITY The Community Resource Navigator (Office Specialist) with the CCSC serves as the frontline connection to the client. This position is the main point of contact for public interface at the CCSC and over the phone engaging with each client individually. This position will conduct concise and efficient assessments of each client’s service need to determine priority and identify the most appropriate approach to addressing those needs. The current need is for a bilingual English/Spanish Community Resource Navigator. The duties and responsibilities of the Community Resource Navigator (Office Specialist) include but are not limited to: Assesses client needs for referrals and resources (by phone or in-person) and determine priority needs of the client on a basic level Provides basic referrals to services outside the CCSC and/or set appointment with CCSC Resource Specialists and on-site partners to meet priority needs Responds to inquiries for information and referral from individuals, professionals and business partners by phone, email or in person Tracks and monitors client data Coordinates, schedules, and manages presentations held on-site Manages computer workstations at the CCSC by assisting clients with providing technical help with logging into workstation, printing resources (within reason) and engaging in basic IT troubleshooting Performs general office duties, which include but are not limited to; submitting office supply orders, PPE and work order requests through Expediter, collection and distribution of mail correspondence, management of office supplies and lobby flyers, etc. DESIRABLE QUALIFICATIONS & CORE COMPETENCIES In addition to the minimum qualifications, the ideal candidate will have at least two (2) years of experience interacting with public/customers in a busy office environment in person and on the phone to provide information, assist with paperwork and/or retrieve information from them. The ideal candidate will also have knowledge and experience demonstrating the following core competencies: CUSTOMER SERVICE/INTERPERSONAL SKILLS Independently engages and interacts with the public, County employees, other County agencies, and community partners with diplomacy, sensitivity, and tactfulness by phone and in-person Proficient in navigating customer interactions and adjusting to evolving situations Exhibits a strong work ethic, attentiveness, and patience Establishes productive and professional relationships with customers Ability to represent County of Orange as an inclusive, professional, and helpful asset to the community TECHNICAL KNOWLEDGE/OFFICE EXPERIENCE Maintains and manages pertinent information by creating documents, spreadsheets, and other related documents using current computer systems and programs Performs complex record keeping by being detail oriented with a high level of accuracy Ability to troubleshoot issues Utilizes Expediter to process work order request COMMUNICATION SKILLS Clearly and effectively communicates in English and Spanish using advanced interpersonal skills Values and participates in a free flow of information with others for the sake of a common goal Demonstrates the principles of writing and grammar, in order to clearly and articulately convey complex information in a timely manner ANALYTICAL SKILLS/JUDGEMENT Performs a high-volume office work requiring independent judgement, accuracy, and speed Reads and interprets complex policies, regulations, and guidelines Exercises discretion and maintaining confidential and/or sensitive information as dictated by the assignment SPECIAL QUALIFICATIONS - Social Services Agency (SSA) SSA candidates will be required to undergo a background clearance check and must successfully clear prior to the start of their employment. All employment offers are contingent upon successful completion of a background check. Areas considered in the background check include conviction history, employment history, professional references and education verification (i.e. degree, license, or official transcripts) if applicable. Foreign degrees require an evaluation of U.S. equivalency by an agency that is a member of the National Association of Credential Services (N.A.C.E.S.) In addition, a Child Abuse Central Index (CACI) background clearance check may be required. CACI is a repository of child abuse investigation reports managed by the Department of Justice (DOJ) that contains information related to substantiated cases of physical abuse, sexual abuse, mental/emotional abuse, and/or severe neglect of a child. MINIMUM QUALIFICATIONS Click here to view the minimum qualifications for the Office Specialist classification. NOTE: Foreign degrees require an evaluation of U.S. equivalency by an agency that is a member of the National Association of Credential Services (N.A.C.E.S.). Physical and Mental Requirements Possess vision sufficient to read standard text and a computer monitor; speak and hear well enough to communicate clearly and understandably in person and over the telephone; body mobility to perform daily tasks within a standard office environment; manual dexterity sufficient to utilize office equipment and transport materials up to 10 pounds. Possess the ability to independently reason logically to reach conclusions and make decisions as well as remain calm and appropriately focused in different interpersonal situations. Environmental Conditions Function effectively in a standard office environment; handle changing priorities, deadlines and multiple assignments concurrently. RECRUITMENT PROCESS Human Resource will screen all application materials to identify qualified candidates. After screening, qualified candidates will be referred to the next step and notified of all further procedures applicable to their status in the recruitment. Application Screening (Refer/Non-Refer) Applications and supplemental responses will be screened for qualifications needed to successfully perform the duties of this job. Only those applicants that meet the qualifications as listed in the job bulletin will be referred to the next step. Online Assessment (Refer/Non-Refer) Candidates whose applications reflect the most job-related experience and training will be invited to online assessment. Only the most qualified candidates will be referred to the next step. All candidates will be notified via email of their status in the process. Bilingual Assessment (100%) Candidates will be required to take a bilingual assessment. Those candidates who successfully pass the assessment will be placed on the eligible list. Based on the Department's needs, the selection procedure listed above may be modified. All candidates will be notified of any changes in the selection procedure. Eligible List Once the assessment has been completed, HR will establish an eligible list of candidates. Candidates placed on the eligible list may be referred to a selection interview to be considered for present and future vacancies. Only the most successful candidates will be placed on the eligible list. Please note: The information you provide on your application and/or response to the supplemental questions may be used as a scoring device, so please be thorough and complete in your response. "See Resume" is not a qualifying response and will not be scored in lieu of the required information. Veterans Employment Preference Policy (VEPP) The County is committed to providing a mechanism to give preferential consideration in the employment process to veterans and their eligible spouses and will provide eligible participants the opportunity to receive interviews in the selection process for employment and paid internship openings. Please click here to review the policy. ADDITIONAL INFORMATION Please see below for important information regarding COVID-19 related recommendations. Effective April 3, 2023, it is strongly recommended that County employees working in health care settings and correctional facilities follow vaccination and booster guidelines provided by the California Department of Public Health (CDPH) and the Centers for Disease Control and Prevention (CDC). Please click here to see the latest guidance for more details. EMAIL NOTIFICATION: Email is the primary form of notification during the recruitment process. Please ensure your correct email address is included in our application and use only one email account. NOTE: User accounts are established for one person only and should not be shared with another person. Multiple applications with multiple users may jeopardize your status in the recruitment process for any positions for which you apply. Candidates will be notified regarding their status as the recruitment proceeds via email through the GovernmentJobs.com site. Please check your email folders, including spam/junk folders, and/or accept emails ending with "governmentjobs.com" and "ocgov.com." If your email address should change, please update your profile at www.governmentjobs.com . FREQUENTLY ASKED QUESTIONS: Click here for additional Frequently Asked Questions. For specific information pertaining to this recruitment, contact Alex Ochoa at Alex.Ochoa2@ssa.ocgov.com or (714) 245-6259 EEO INFORMATION Orange County, as an equal employment opportunity employer, encourages applicants from diverse backgrounds to apply Non-Management Benefits In addition to the County's standard suite of benefits, such as a variety of health plan options, annual leave and paid holidays--we also offer an excellent array of benefits such as a Health Care Reimbursement Account, 457 Defined Contribution Plan and Annual Education and Professional Reimbursement. Employees are provided a Retirement Plan through the Orange County Employees Retirement System (OCERS). Please go to the following link to find out more about Defined Benefit Pensions and OCERS Plan Types/Benefits. http://www.ocers.org/active-member-information Click here for information about benefits offered to County of Orange employees. Closing Date/Time: Continuous
Orange County, CA
Orange County, California, United States
CAREER DESCRIPTION OFFICE SPECIALIST - BILINGUAL ENGLISH/VIETNAMESE (COMMUNITY RESOURCE NAVIGATOR) This position requires that candidates be able to fluently speak, read, and write Vietnamese in addition to English. This position is scheduled to receive salary range increases on the following dates: Effective June 28, 2024 - 4.25% increase Effective June 27, 2025 - 4.00% increase THIS RECRUITMENT IS OPEN TO THE PUBLIC: This recruitment will establish an Open eligible list to fill current and future Office Specialist - Bilingual English/Vietnamese within the County of Orange. The current vacancy is for the County Community Service Center with the Social Services Agency. The eligible list established from this recruitment may also be used to fill positions in similar and/or lower classifications within the County of Orange. This recruitment will be open for a minimum of five (5) business days and will remain open on a continuous basis until the needs of the County are met. Applicants are encouraged to apply immediately. COUNTY OF ORANGE: Whether it’s manicured beach towns or celebrated theme parks, all framed by oceanfront towns and luxury yachts, Orange County is commonly known as “The OC” and stands out as one of the state’s most iconic destinations. With a population of over three million residents, Orange County is the sixth largest county in the United States. Residents enjoy over 42 miles of pristine beaches, three major harbors, vast wilderness parks, beautiful nature preserves, and approximately 402 miles of riding and hiking trails. The OC is a destination region rich with top-notch universities and colleges, some of the highest quality public and private schools in the nation, many corporate headquarters and technology firms, and four international airports within an hour’s drive. Many world-class meeting and entertainment venues, convention centers, and some of the state’s most popular attractions such as Disneyland and California Adventure Resorts, Knott’s Berry Farm, and major sports franchises including the Anaheim Angels Baseball, Anaheim Ducks Hockey, the U.S. Men’s National Volleyball Team, and the 2012 Olympic Games Silver Medal winning U.S. Women’s National Volleyball Team call the OC home. Orange County embraces vibrant, historic, and diverse neighborhoods, and welcomes millions of visitors per year, truly making it where the world comes to live, work, and play. Click here to learn more about the County of Orange. SOCIAL SERVICES AGENCY Administering a number of human services programs, the County of Orange Social Services Agency (SSA) is composed of four business divisions: Assistance Programs; Children and Family Services; Family Self-Sufficiency & Adult Services; and Administrative Services; and over 4,300 dedicated employees, providing human services to an average of one in four Orange County residents. Our mission is to deliver quality services that are accessible and responsive to the community, encourage personal responsibility, strengthen individuals, preserve families, and protect vulnerable adults and children. Click here to learn more about the Social Services Agency. Click here to view a video about the Social Services Agency. COUNTY COMMUNITY SERVICE CENTER (CCSC) The CCSC is a county government center that provides Orange County residents assistance and information on health care, housing, and services for older adults and children from the different County of Orange departments. THE OPPORTUNITY The Community Resource Navigator (Office Specialist) with the CCSC serves as the frontline connection to the client. This position is the main point of contact for public interface at the CCSC and over the phone engaging with each client individually. This position will conduct concise and efficient assessments of each client’s service need to determine priority and identify the most appropriate approach to addressing those needs. The current need is for a bilingual English/Vietnamese Community Resource Navigator. The duties and responsibilities of the Community Resource Navigator (Office Specialist) include but are not limited to: Assesses client needs for referrals and resources (by phone or in-person) and determine priority needs of the client on a basic level Provides basic referrals to services outside the CCSC and/or set appointment with CCSC Resource Specialists and on-site partners to meet priority needs Responds to inquiries for information and referral from individuals, professionals and business partners by phone, email or in person Tracks and monitors client data Coordinates, schedules, and manages presentations held on-site Manages computer workstations at the CCSC by assisting clients with providing technical help with logging into workstation, printing resources (within reason) and engaging in basic IT troubleshooting Performs general office duties, which include but are not limited to; submitting office supply orders, PPE and work order requests through Expediter, collection and distribution of mail correspondence, management of office supplies and lobby flyers, etc. DESIRABLE QUALIFICATIONS & CORE COMPETENCIES In addition to the minimum qualifications, the ideal candidate will have at least two (2) years of experience interacting with public/customers in a busy office environment in person and on the phone to provide information, assist with paperwork and/or retrieve information from them. The ideal candidate will also have knowledge and experience demonstrating the following core competencies: CUSTOMER SERVICE/INTERPERSONAL SKILLS Independently engages and interacts with the public, County employees, other County agencies, and community partners with diplomacy, sensitivity, and tactfulness by phone and in-person Proficient in navigating customer interactions and adjusting to evolving situations Exhibits a strong work ethic, attentiveness, and patience Establishes productive and professional relationships with customers Ability to represent County of Orange as an inclusive, professional, and helpful asset to the community TECHNICAL KNOWLEDGE/OFFICE EXPERIENCE Maintains and manages pertinent information by creating documents, spreadsheets, and other related documents using current computer systems and programs Performs complex record keeping by being detail oriented with a high level of accuracy Ability to troubleshoot issues Utilizes Expediter to process work order request COMMUNICATION SKILLS Clearly and effectively communicates in English and Vietnamese using advanced interpersonal skills Values and participates in a free flow of information with others for the sake of a common goal Demonstrates the principles of writing and grammar, in order to clearly and articulately convey complex information in a timely manner ANALYTICAL SKILLS/JUDGEMENT Performs a high-volume office work requiring independent judgement, accuracy, and speed Reads and interprets complex policies, regulations, and guidelines Exercises discretion and maintaining confidential and/or sensitive information as dictated by the assignment SPECIAL QUALIFICATIONS - Social Services Agency (SSA) SSA candidates will be required to undergo a background clearance check and must successfully clear prior to the start of their employment. All employment offers are contingent upon successful completion of a background check. Areas considered in the background check include conviction history, employment history, professional references and education verification (i.e. degree, license, or official transcripts) if applicable. Foreign degrees require an evaluation of U.S. equivalency by an agency that is a member of the National Association of Credential Services (N.A.C.E.S.) In addition, a Child Abuse Central Index (CACI) background clearance check may be required. CACI is a repository of child abuse investigation reports managed by the Department of Justice (DOJ) that contains information related to substantiated cases of physical abuse, sexual abuse, mental/emotional abuse, and/or severe neglect of a child. MINIMUM QUALIFICATIONS Click here to view the minimum qualifications for the Office Specialist classification. NOTE: Foreign degrees require an evaluation of U.S. equivalency by an agency that is a member of the National Association of Credential Services (N.A.C.E.S.). Physical and Mental Requirements Possess vision sufficient to read standard text and a computer monitor; speak and hear well enough to communicate clearly and understandably in person and over the telephone; body mobility to perform daily tasks within a standard office environment; manual dexterity sufficient to utilize office equipment and transport materials up to 10 pounds. Possess the ability to independently reason logically to reach conclusions and make decisions as well as remain calm and appropriately focused in different interpersonal situations. Environmental Conditions Function effectively in a standard office environment; handle changing priorities, deadlines and multiple assignments concurrently. RECRUITMENT PROCESS Human Resource will screen all application materials to identify qualified candidates. After screening, qualified candidates will be referred to the next step and notified of all further procedures applicable to their status in the recruitment. Application Screening (Refer/Non-Refer) Applications and supplemental responses will be screened for qualifications needed to successfully perform the duties of this job. Only those applicants that meet the qualifications as listed in the job bulletin will be referred to the next step. Online Assessment (Refer/Non-Refer) Candidates whose applications reflect the most job-related experience and training will be invited to online assessment. Only the most qualified candidates will be referred to the next step. All candidates will be notified via email of their status in the process. Bilingual Assessment (100%) Candidates will be required to take a bilingual assessment. Those candidates who successfully pass the assessment will be placed on the eligible list. Based on the Department's needs, the selection procedure listed above may be modified. All candidates will be notified of any changes in the selection procedure. Eligible List Once the assessment has been completed, HR will establish an eligible list of candidates. Candidates placed on the eligible list may be referred to a selection interview to be considered for present and future vacancies. Only the most successful candidates will be placed on the eligible list. Please note: The information you provide on your application and/or response to the supplemental questions may be used as a scoring device, so please be thorough and complete in your response. "See Resume" is not a qualifying response and will not be scored in lieu of the required information. Veterans Employment Preference Policy (VEPP) The County is committed to providing a mechanism to give preferential consideration in the employment process to veterans and their eligible spouses and will provide eligible participants the opportunity to receive interviews in the selection process for employment and paid internship openings. Please click here to review the policy. ADDITIONAL INFORMATION Please see below for important information regarding COVID-19 related recommendations. Effective April 3, 2023, it is strongly recommended that County employees working in health care settings and correctional facilities follow vaccination and booster guidelines provided by the California Department of Public Health (CDPH) and the Centers for Disease Control and Prevention (CDC). Please click here to see the latest guidance for more details. EMAIL NOTIFICATION: Email is the primary form of notification during the recruitment process. Please ensure your correct email address is included in our application and use only one email account. NOTE: User accounts are established for one person only and should not be shared with another person. Multiple applications with multiple users may jeopardize your status in the recruitment process for any positions for which you apply. Candidates will be notified regarding their status as the recruitment proceeds via email through the GovernmentJobs.com site. Please check your email folders, including spam/junk folders, and/or accept emails ending with "governmentjobs.com" and "ocgov.com." If your email address should change, please update your profile at www.governmentjobs.com . FREQUENTLY ASKED QUESTIONS: Click here for additional Frequently Asked Questions. For specific information pertaining to this recruitment, contact Alex Ochoa at Alex.Ochoa2@ssa.ocgov.com or (714) 245-6259 EEO INFORMATION Orange County, as an equal employment opportunity employer, encourages applicants from diverse backgrounds to apply Non-Management Benefits In addition to the County's standard suite of benefits, such as a variety of health plan options, annual leave and paid holidays--we also offer an excellent array of benefits such as a Health Care Reimbursement Account, 457 Defined Contribution Plan and Annual Education and Professional Reimbursement. Employees are provided a Retirement Plan through the Orange County Employees Retirement System (OCERS). Please go to the following link to find out more about Defined Benefit Pensions and OCERS Plan Types/Benefits. http://www.ocers.org/active-member-information Click here for information about benefits offered to County of Orange employees. Closing Date/Time: Continuous
Jul 14, 2024
Full Time
CAREER DESCRIPTION OFFICE SPECIALIST - BILINGUAL ENGLISH/VIETNAMESE (COMMUNITY RESOURCE NAVIGATOR) This position requires that candidates be able to fluently speak, read, and write Vietnamese in addition to English. This position is scheduled to receive salary range increases on the following dates: Effective June 28, 2024 - 4.25% increase Effective June 27, 2025 - 4.00% increase THIS RECRUITMENT IS OPEN TO THE PUBLIC: This recruitment will establish an Open eligible list to fill current and future Office Specialist - Bilingual English/Vietnamese within the County of Orange. The current vacancy is for the County Community Service Center with the Social Services Agency. The eligible list established from this recruitment may also be used to fill positions in similar and/or lower classifications within the County of Orange. This recruitment will be open for a minimum of five (5) business days and will remain open on a continuous basis until the needs of the County are met. Applicants are encouraged to apply immediately. COUNTY OF ORANGE: Whether it’s manicured beach towns or celebrated theme parks, all framed by oceanfront towns and luxury yachts, Orange County is commonly known as “The OC” and stands out as one of the state’s most iconic destinations. With a population of over three million residents, Orange County is the sixth largest county in the United States. Residents enjoy over 42 miles of pristine beaches, three major harbors, vast wilderness parks, beautiful nature preserves, and approximately 402 miles of riding and hiking trails. The OC is a destination region rich with top-notch universities and colleges, some of the highest quality public and private schools in the nation, many corporate headquarters and technology firms, and four international airports within an hour’s drive. Many world-class meeting and entertainment venues, convention centers, and some of the state’s most popular attractions such as Disneyland and California Adventure Resorts, Knott’s Berry Farm, and major sports franchises including the Anaheim Angels Baseball, Anaheim Ducks Hockey, the U.S. Men’s National Volleyball Team, and the 2012 Olympic Games Silver Medal winning U.S. Women’s National Volleyball Team call the OC home. Orange County embraces vibrant, historic, and diverse neighborhoods, and welcomes millions of visitors per year, truly making it where the world comes to live, work, and play. Click here to learn more about the County of Orange. SOCIAL SERVICES AGENCY Administering a number of human services programs, the County of Orange Social Services Agency (SSA) is composed of four business divisions: Assistance Programs; Children and Family Services; Family Self-Sufficiency & Adult Services; and Administrative Services; and over 4,300 dedicated employees, providing human services to an average of one in four Orange County residents. Our mission is to deliver quality services that are accessible and responsive to the community, encourage personal responsibility, strengthen individuals, preserve families, and protect vulnerable adults and children. Click here to learn more about the Social Services Agency. Click here to view a video about the Social Services Agency. COUNTY COMMUNITY SERVICE CENTER (CCSC) The CCSC is a county government center that provides Orange County residents assistance and information on health care, housing, and services for older adults and children from the different County of Orange departments. THE OPPORTUNITY The Community Resource Navigator (Office Specialist) with the CCSC serves as the frontline connection to the client. This position is the main point of contact for public interface at the CCSC and over the phone engaging with each client individually. This position will conduct concise and efficient assessments of each client’s service need to determine priority and identify the most appropriate approach to addressing those needs. The current need is for a bilingual English/Vietnamese Community Resource Navigator. The duties and responsibilities of the Community Resource Navigator (Office Specialist) include but are not limited to: Assesses client needs for referrals and resources (by phone or in-person) and determine priority needs of the client on a basic level Provides basic referrals to services outside the CCSC and/or set appointment with CCSC Resource Specialists and on-site partners to meet priority needs Responds to inquiries for information and referral from individuals, professionals and business partners by phone, email or in person Tracks and monitors client data Coordinates, schedules, and manages presentations held on-site Manages computer workstations at the CCSC by assisting clients with providing technical help with logging into workstation, printing resources (within reason) and engaging in basic IT troubleshooting Performs general office duties, which include but are not limited to; submitting office supply orders, PPE and work order requests through Expediter, collection and distribution of mail correspondence, management of office supplies and lobby flyers, etc. DESIRABLE QUALIFICATIONS & CORE COMPETENCIES In addition to the minimum qualifications, the ideal candidate will have at least two (2) years of experience interacting with public/customers in a busy office environment in person and on the phone to provide information, assist with paperwork and/or retrieve information from them. The ideal candidate will also have knowledge and experience demonstrating the following core competencies: CUSTOMER SERVICE/INTERPERSONAL SKILLS Independently engages and interacts with the public, County employees, other County agencies, and community partners with diplomacy, sensitivity, and tactfulness by phone and in-person Proficient in navigating customer interactions and adjusting to evolving situations Exhibits a strong work ethic, attentiveness, and patience Establishes productive and professional relationships with customers Ability to represent County of Orange as an inclusive, professional, and helpful asset to the community TECHNICAL KNOWLEDGE/OFFICE EXPERIENCE Maintains and manages pertinent information by creating documents, spreadsheets, and other related documents using current computer systems and programs Performs complex record keeping by being detail oriented with a high level of accuracy Ability to troubleshoot issues Utilizes Expediter to process work order request COMMUNICATION SKILLS Clearly and effectively communicates in English and Vietnamese using advanced interpersonal skills Values and participates in a free flow of information with others for the sake of a common goal Demonstrates the principles of writing and grammar, in order to clearly and articulately convey complex information in a timely manner ANALYTICAL SKILLS/JUDGEMENT Performs a high-volume office work requiring independent judgement, accuracy, and speed Reads and interprets complex policies, regulations, and guidelines Exercises discretion and maintaining confidential and/or sensitive information as dictated by the assignment SPECIAL QUALIFICATIONS - Social Services Agency (SSA) SSA candidates will be required to undergo a background clearance check and must successfully clear prior to the start of their employment. All employment offers are contingent upon successful completion of a background check. Areas considered in the background check include conviction history, employment history, professional references and education verification (i.e. degree, license, or official transcripts) if applicable. Foreign degrees require an evaluation of U.S. equivalency by an agency that is a member of the National Association of Credential Services (N.A.C.E.S.) In addition, a Child Abuse Central Index (CACI) background clearance check may be required. CACI is a repository of child abuse investigation reports managed by the Department of Justice (DOJ) that contains information related to substantiated cases of physical abuse, sexual abuse, mental/emotional abuse, and/or severe neglect of a child. MINIMUM QUALIFICATIONS Click here to view the minimum qualifications for the Office Specialist classification. NOTE: Foreign degrees require an evaluation of U.S. equivalency by an agency that is a member of the National Association of Credential Services (N.A.C.E.S.). Physical and Mental Requirements Possess vision sufficient to read standard text and a computer monitor; speak and hear well enough to communicate clearly and understandably in person and over the telephone; body mobility to perform daily tasks within a standard office environment; manual dexterity sufficient to utilize office equipment and transport materials up to 10 pounds. Possess the ability to independently reason logically to reach conclusions and make decisions as well as remain calm and appropriately focused in different interpersonal situations. Environmental Conditions Function effectively in a standard office environment; handle changing priorities, deadlines and multiple assignments concurrently. RECRUITMENT PROCESS Human Resource will screen all application materials to identify qualified candidates. After screening, qualified candidates will be referred to the next step and notified of all further procedures applicable to their status in the recruitment. Application Screening (Refer/Non-Refer) Applications and supplemental responses will be screened for qualifications needed to successfully perform the duties of this job. Only those applicants that meet the qualifications as listed in the job bulletin will be referred to the next step. Online Assessment (Refer/Non-Refer) Candidates whose applications reflect the most job-related experience and training will be invited to online assessment. Only the most qualified candidates will be referred to the next step. All candidates will be notified via email of their status in the process. Bilingual Assessment (100%) Candidates will be required to take a bilingual assessment. Those candidates who successfully pass the assessment will be placed on the eligible list. Based on the Department's needs, the selection procedure listed above may be modified. All candidates will be notified of any changes in the selection procedure. Eligible List Once the assessment has been completed, HR will establish an eligible list of candidates. Candidates placed on the eligible list may be referred to a selection interview to be considered for present and future vacancies. Only the most successful candidates will be placed on the eligible list. Please note: The information you provide on your application and/or response to the supplemental questions may be used as a scoring device, so please be thorough and complete in your response. "See Resume" is not a qualifying response and will not be scored in lieu of the required information. Veterans Employment Preference Policy (VEPP) The County is committed to providing a mechanism to give preferential consideration in the employment process to veterans and their eligible spouses and will provide eligible participants the opportunity to receive interviews in the selection process for employment and paid internship openings. Please click here to review the policy. ADDITIONAL INFORMATION Please see below for important information regarding COVID-19 related recommendations. Effective April 3, 2023, it is strongly recommended that County employees working in health care settings and correctional facilities follow vaccination and booster guidelines provided by the California Department of Public Health (CDPH) and the Centers for Disease Control and Prevention (CDC). Please click here to see the latest guidance for more details. EMAIL NOTIFICATION: Email is the primary form of notification during the recruitment process. Please ensure your correct email address is included in our application and use only one email account. NOTE: User accounts are established for one person only and should not be shared with another person. Multiple applications with multiple users may jeopardize your status in the recruitment process for any positions for which you apply. Candidates will be notified regarding their status as the recruitment proceeds via email through the GovernmentJobs.com site. Please check your email folders, including spam/junk folders, and/or accept emails ending with "governmentjobs.com" and "ocgov.com." If your email address should change, please update your profile at www.governmentjobs.com . FREQUENTLY ASKED QUESTIONS: Click here for additional Frequently Asked Questions. For specific information pertaining to this recruitment, contact Alex Ochoa at Alex.Ochoa2@ssa.ocgov.com or (714) 245-6259 EEO INFORMATION Orange County, as an equal employment opportunity employer, encourages applicants from diverse backgrounds to apply Non-Management Benefits In addition to the County's standard suite of benefits, such as a variety of health plan options, annual leave and paid holidays--we also offer an excellent array of benefits such as a Health Care Reimbursement Account, 457 Defined Contribution Plan and Annual Education and Professional Reimbursement. Employees are provided a Retirement Plan through the Orange County Employees Retirement System (OCERS). Please go to the following link to find out more about Defined Benefit Pensions and OCERS Plan Types/Benefits. http://www.ocers.org/active-member-information Click here for information about benefits offered to County of Orange employees. Closing Date/Time: Continuous
CLARK COUNTY, NV
Clark County - Las Vegas, Nevada, United States
ABOUT THE POSITION Clark County is seeking qualified candidates to apply for the Senior Office Specialist position. This position assigns, directs and reviews the work of Office Specialists and other office support staff; provides difficult, complex, technical or specialized office support to various County or local government offices. THIS RECRUITMENT IS LIMITED TO THE FIRST 500 APPLICATIONS RECEIVED AND WILL CLOSE WITHOUT NOTICE ONCE THAT NUMBER IS REACHED. THE SALARY FOR THIS RECRUITMENT HAS BEEN CHANGED AND IS NOW REFLECTED IN THE JOB ANNOUNCEMENT. This examination will establish an Open Competitive Eligibility list to fill current and/or future vacancies that may occur within the next six (6) months or may be extended as needed by Human Resources. Human Resources reserves the right to call only the most qualified applicants to the selection process. Some positions may be used to fill term Limited-Permanent positions. The selected candidates will be hired for a special project or duties of a limited duration and be required to sign a term of employment letter specifying condition and exact dates of employment. The successful candidates will be eligible for benefits during the duration of employment. Some positions may be Grant Funded. Grant Funded positions are subject to continuation based on availability of grant funds and the employee will be terminated without right of appeal when such funds are no longer available. Some positions may be Bond Funded. Bond Funded positions are subject to continuation based on availability of bond funds and the employee will be terminated without right of appeal when such funds are no longer available. Some positions may be used to fill permanent-intermittent positions. The selected candidates will work a regular schedul e of more than 20 hours and less than 40 hours in a workweek. They will be paid at the approved hourly rate for actual hours worked. The successful selected candidates will be eligible for benefits on a prorated basis based on hours worked in a pay period. Some positions may be used to fill job share positions. Job Share positions are for two (2) employees performing in permanent positions of the same classification who share one specific job. Time worked will be 21 hours per week. Job Share employees will be paid at their hourly rate for actual hours worked. Sick and vacation leave benefits will accrue on a prorated basis based on hours worked in a pay period. Some positions may be confidential positions and are excluded from membership in the union. Some positions may be non-union positions and are excluded from membership in the union. MINIMUM REQUIREMENTS Education and Experience: Equivalent to graduation from high school AND three (3) years of full-time general clerical, customer service, or office assistant experience. Professional level experience and/or education that has provided the skills and knowledge necessary to perform all job functions at this level may be substituted on a year-for-year basis up to two (2) years. Qualifying education and experience must be clearly documented in the “Education” and “Work Experience” sections of the application. Do not substitute a resume for your application or write "see attached resume" on your application. Working Conditions: Specified positions may require working evening, night, weekend and holiday shifts. Background Investigation: Employment is contingent upon successful completion of a background investigation. Periodically after employment background investigations may be conducted. Citizenship: Candidates must be legally authorized to work in the United States. Please note, Clark County does not provide H1B visa sponsorships or transfers for any employment positions. Pre-Employment Drug Testing: Employment is contingent upon the results of a pre-employment drug examination. EXAMPLES OF DUTIES Provides lead direction, training and work review to Office Specialists and other office support staff; organizes and assigns work, sets priorities, and follows-up to ensure coordination and completion of assigned work. Provides input into selection, evaluation, disciplinary and other personnel matters; may sign evaluation forms and counsel employees as required. Performs difficult, complex technical and/or specialized office support work, which may require the exercise of independent judgment, the application of technical skills and a knowledge of detailed or specialized activities related to the department to which assigned. Uses a computer to develop and manage databases and/or spreadsheet files and to develop special report formats. Researches and assembles information from a variety of sources for the completion of forms or the preparation of reports; makes arithmetic or statistical calculations. Conducts specific projects related to the department or office to which assigned; may obtain information from other organizations, summarize such information and prepare recommendations. Provides information to the public or to staff that requires the use of judgment and the explanation of policies, rules or procedures. Organizes, maintains and purges various departmental files. Type correspondence, reports, forms, and specialized documents from drafts, notes, dictated tapes, or brief instructions, using a typewriter, word processor or computer. Proofreads and checks typed and other materials for accuracy, completeness, and compliance with departmental policies and regulations. Enters and retrieves data and prepares reports using a computer; reviews such reports for accuracy and makes corrections as required; operates standard office equipment. Contributes to the efficiency and effectiveness of the unit's service to its customers by offering suggestions and directing or participating as an active member of a work team. Oversees and personally performs a variety of office administrative details such as preparing purchase requisitions, arranging for the repair of equipment, transmitting information, and keeping reference materials up to date; may arrange meetings by notifying participants, reserving rooms, making lodging and/or meal arrangements, etc. Acts as receptionist and receives and screens visitors and telephone calls and directs the caller to the proper person or personally handles the call. May be required to attend meetings at other locations and pick up and deliver supplies and materials from one location to another. PHYSICAL DEMANDS Mobility to work in a typical office setting and use standard office equipment, vision to read printed materials and a computer screen, and hearing and speech to communicate in person or over the telephone. Accommodation may be made for some of these physical demands for otherwise qualified individuals who require and request such accommodation. Come Make a Difference and Join the Clark County Family where we offer a comprehensive benefits package that includes: Flexible Schedules including 4/10 options More Money in Your Pocket 100% Employer Paid Defined Benefit Retirement No Social Security Deduction No State Income Taxes Two Employer Sponsored Health Plans Offered - Choice of PPO or EPO (hybrid of HMO) Medical - Employer pays 90% of premium Pharmacy Benefits (30, 90-day retail or mail order fills) 24/7 Telephone Advice Nurse - no employee cost Teledoc, Doctoroo, and Dispatch Health Retiree insurance - eligible after 5 years of service Dental Vision Life Insurance - Employer Paid AD&D - Employer Paid Long Term Disability - Employer Paid Generous Leave Accruals that include: 13Paid Holidays includinga Floating Birthday Holiday Paid Vacation Leave Paid Sick Leave Holiday Leave Other leave options Catastrophic Leave Parental Leave - Up to 90 days Wide Variety of Voluntary Benefits that include Guardian - Accident, Cancer, Critical Illness, Hospital Indemnity, and Short-Term Disability Insurance. Trustmark - Permanent Life Insurance benefits and long-term care. Sunlife Financial - Basic and Voluntary Life Insurance, AD&D, and long-term disability insurance TASC - Flexible Spending Account - FSA & Dependent Day Care Debit Card Available Morgan Stanley - Deferred Compensation Plan Employee Assistance Program Onsite Fitness Center - $12/month*Benefits vary and are subject to change depending on assignment, hiring organization and bargaining unit. Closing Date/Time: 7/30/2024 5:01 PM Pacific
Jul 17, 2024
Full Time
ABOUT THE POSITION Clark County is seeking qualified candidates to apply for the Senior Office Specialist position. This position assigns, directs and reviews the work of Office Specialists and other office support staff; provides difficult, complex, technical or specialized office support to various County or local government offices. THIS RECRUITMENT IS LIMITED TO THE FIRST 500 APPLICATIONS RECEIVED AND WILL CLOSE WITHOUT NOTICE ONCE THAT NUMBER IS REACHED. THE SALARY FOR THIS RECRUITMENT HAS BEEN CHANGED AND IS NOW REFLECTED IN THE JOB ANNOUNCEMENT. This examination will establish an Open Competitive Eligibility list to fill current and/or future vacancies that may occur within the next six (6) months or may be extended as needed by Human Resources. Human Resources reserves the right to call only the most qualified applicants to the selection process. Some positions may be used to fill term Limited-Permanent positions. The selected candidates will be hired for a special project or duties of a limited duration and be required to sign a term of employment letter specifying condition and exact dates of employment. The successful candidates will be eligible for benefits during the duration of employment. Some positions may be Grant Funded. Grant Funded positions are subject to continuation based on availability of grant funds and the employee will be terminated without right of appeal when such funds are no longer available. Some positions may be Bond Funded. Bond Funded positions are subject to continuation based on availability of bond funds and the employee will be terminated without right of appeal when such funds are no longer available. Some positions may be used to fill permanent-intermittent positions. The selected candidates will work a regular schedul e of more than 20 hours and less than 40 hours in a workweek. They will be paid at the approved hourly rate for actual hours worked. The successful selected candidates will be eligible for benefits on a prorated basis based on hours worked in a pay period. Some positions may be used to fill job share positions. Job Share positions are for two (2) employees performing in permanent positions of the same classification who share one specific job. Time worked will be 21 hours per week. Job Share employees will be paid at their hourly rate for actual hours worked. Sick and vacation leave benefits will accrue on a prorated basis based on hours worked in a pay period. Some positions may be confidential positions and are excluded from membership in the union. Some positions may be non-union positions and are excluded from membership in the union. MINIMUM REQUIREMENTS Education and Experience: Equivalent to graduation from high school AND three (3) years of full-time general clerical, customer service, or office assistant experience. Professional level experience and/or education that has provided the skills and knowledge necessary to perform all job functions at this level may be substituted on a year-for-year basis up to two (2) years. Qualifying education and experience must be clearly documented in the “Education” and “Work Experience” sections of the application. Do not substitute a resume for your application or write "see attached resume" on your application. Working Conditions: Specified positions may require working evening, night, weekend and holiday shifts. Background Investigation: Employment is contingent upon successful completion of a background investigation. Periodically after employment background investigations may be conducted. Citizenship: Candidates must be legally authorized to work in the United States. Please note, Clark County does not provide H1B visa sponsorships or transfers for any employment positions. Pre-Employment Drug Testing: Employment is contingent upon the results of a pre-employment drug examination. EXAMPLES OF DUTIES Provides lead direction, training and work review to Office Specialists and other office support staff; organizes and assigns work, sets priorities, and follows-up to ensure coordination and completion of assigned work. Provides input into selection, evaluation, disciplinary and other personnel matters; may sign evaluation forms and counsel employees as required. Performs difficult, complex technical and/or specialized office support work, which may require the exercise of independent judgment, the application of technical skills and a knowledge of detailed or specialized activities related to the department to which assigned. Uses a computer to develop and manage databases and/or spreadsheet files and to develop special report formats. Researches and assembles information from a variety of sources for the completion of forms or the preparation of reports; makes arithmetic or statistical calculations. Conducts specific projects related to the department or office to which assigned; may obtain information from other organizations, summarize such information and prepare recommendations. Provides information to the public or to staff that requires the use of judgment and the explanation of policies, rules or procedures. Organizes, maintains and purges various departmental files. Type correspondence, reports, forms, and specialized documents from drafts, notes, dictated tapes, or brief instructions, using a typewriter, word processor or computer. Proofreads and checks typed and other materials for accuracy, completeness, and compliance with departmental policies and regulations. Enters and retrieves data and prepares reports using a computer; reviews such reports for accuracy and makes corrections as required; operates standard office equipment. Contributes to the efficiency and effectiveness of the unit's service to its customers by offering suggestions and directing or participating as an active member of a work team. Oversees and personally performs a variety of office administrative details such as preparing purchase requisitions, arranging for the repair of equipment, transmitting information, and keeping reference materials up to date; may arrange meetings by notifying participants, reserving rooms, making lodging and/or meal arrangements, etc. Acts as receptionist and receives and screens visitors and telephone calls and directs the caller to the proper person or personally handles the call. May be required to attend meetings at other locations and pick up and deliver supplies and materials from one location to another. PHYSICAL DEMANDS Mobility to work in a typical office setting and use standard office equipment, vision to read printed materials and a computer screen, and hearing and speech to communicate in person or over the telephone. Accommodation may be made for some of these physical demands for otherwise qualified individuals who require and request such accommodation. Come Make a Difference and Join the Clark County Family where we offer a comprehensive benefits package that includes: Flexible Schedules including 4/10 options More Money in Your Pocket 100% Employer Paid Defined Benefit Retirement No Social Security Deduction No State Income Taxes Two Employer Sponsored Health Plans Offered - Choice of PPO or EPO (hybrid of HMO) Medical - Employer pays 90% of premium Pharmacy Benefits (30, 90-day retail or mail order fills) 24/7 Telephone Advice Nurse - no employee cost Teledoc, Doctoroo, and Dispatch Health Retiree insurance - eligible after 5 years of service Dental Vision Life Insurance - Employer Paid AD&D - Employer Paid Long Term Disability - Employer Paid Generous Leave Accruals that include: 13Paid Holidays includinga Floating Birthday Holiday Paid Vacation Leave Paid Sick Leave Holiday Leave Other leave options Catastrophic Leave Parental Leave - Up to 90 days Wide Variety of Voluntary Benefits that include Guardian - Accident, Cancer, Critical Illness, Hospital Indemnity, and Short-Term Disability Insurance. Trustmark - Permanent Life Insurance benefits and long-term care. Sunlife Financial - Basic and Voluntary Life Insurance, AD&D, and long-term disability insurance TASC - Flexible Spending Account - FSA & Dependent Day Care Debit Card Available Morgan Stanley - Deferred Compensation Plan Employee Assistance Program Onsite Fitness Center - $12/month*Benefits vary and are subject to change depending on assignment, hiring organization and bargaining unit. Closing Date/Time: 7/30/2024 5:01 PM Pacific
CITY OF LAGUNA BEACH, CA
Laguna Beach, California, United States
Description Join us in serving our community with PRIDE as a Senior Office Specialist with the City of Laguna Beach Community Development Department’s Planning Division! This position performs a wide variety of clerical tasks including communicating with applicants and architects, assisting the design review board meetings, tracking and scheduling projects for Public meetings, sending Public Hearing notices, and supporting the Planning Staff. You will be playing a crucial role in ensuring seamless coordination, effective communication, and efficient operations that contribute to the overall success of the department and the City as a whole. This department is fast-paced with a high volume of calls and emails. This is a great opportunity to make a significant impact in a small organization. You'll be great at: Organizational skills and attention to detail Effective communication and customer service skills Adaptability and learning agility Teamwork and collaboration Professionalism Being tech-savvy, including updating web pages Proficiency with the MS Office suite, especially Excel Examples of Duties The normal duties for this position can be found in the job description for Senior Office Specialist . They are not to be construed as exclusive or all-inclusive. Other duties may be required and assigned. Qualifications Any combination of education and experience demonstrating the ability to effectively and successfully perform the duties of the position is considered qualifying. A typical combination is as follows: Education : Graduation from high school or equivalent. Experience: Public contact experience and knowledge of standard office equipment and operation. At least two (2) years of experience in general clerical work, public contact and operation of standard office equipment; or successful completion with the City of some experience as an Office Specialist. Prior government experience, especially with Granicus, and familiarity with planning and/or permitting processes, is desirable. License/Certificate: Due to the performance of some field duties, which may require the operation of a personal or City vehicle, a valid California Driver's license and an acceptable driving record are required . Supplemental Information This recruitment may be used to fill other vacancies for Senior Office Specialists or lower-level positions. There is currently a vacancy in the Community Development Department. Application/Selection Process: This recruitment will be used to establish an Eligibility List and may be used to fill vacancies within departments across the City. All interested applicants must submit a completed online city application. Applications will be accepted on a continuous basis with the next review date to be determined, if needed. Candidates will be notified via email of next steps with advanced notice. Applications will be screened carefully, and selected applicants will be invited to undergo a Structured Panel Interview to evaluate their knowledge, skills and abilities. The appointing hiring authority will further review the job-related qualifications of applicants deemed eligible before making selection decisions. The selection process may be modified based on the needs of the City. Pre-Placement Process: The selected candidate must successfully pass a fingerprint check with the State Department of Justice, a pre-placement physical and drug test, educational and employment verification, and reference check(s). Why work for Laguna Beach: Laguna Beach is a beautiful coastal city located in Orange County, California, with a vibrant art scene and cultural events. We offer competitive compensation and benefits packages, including City paid health insurance for employees, retirement plans, and paid time off. The City has a strong commitment to its employees, providing opportunities for professional growth and development through training and education programs. Benefits for Laguna Beach Municipal Employees' Association (MEA) Retirement : The City offers membership in the California Public Employees Retirement System (CalPERS). The retirement formula is based on appointment date and membership status with CalPERS. 2% at 62 for PEPRA CalPERS members, or 2.5% at 55 for Classic CalPERS members. Health Coverage: The City covers the medical and dental insurance premium costs for employee-only and provides a contribution towards dependent premium costs. A medical insurance waiver program is available for employees covered by medical insurance other than the City’s medical insurance. Vacation: Vacation leave accrues at a rate of 96 hours per year. This increases to 136 hours per year after five years of service, and to 176 hours per year after nine years of service. A cash-out option exists for accrued vacation time. Holiday: The City provides 90 hours for 11 paid holidays per year. Sick Leave: Sick leave accrues at a rate of 80 hours per year. Unused sick leave is available for cash-in at 50% value into your Retirement Health Savings (RHS) account. Retirement Health Savings Plan: The City, on your behalf, deposits a monthly pre-tax contribution of $100 into your RHS account. Life Insurance: The City provides a life insurance benefit in the amount of $50,000, including coverage for Accidental Death and Dismemberment and Long-term Disability. Pay Plan: The basic pay ranges are composed of 8 steps, with each step varying by approximately 5%. Acting Pay: Employees will receive an additional 5% of their current base salary for working out of classification for 15 or more consecutive workdays. Alternate Work Schedule: City Hall is currently operating on a 9/80 work schedule. Other work schedules may be available including, but not limited to, a 4/10, 9/80, 5/8 or other work schedule as may suit the operational needs of the City. Alternate work schedules are subject to City Manager approval. Other Benefits : The City offers a Flexible Spending Account, Educational Reimbursement Program, Employee Assistance Program, Exceptional Performance Pay Program, and Bilingual Pay Program.
Jul 14, 2024
Full Time
Description Join us in serving our community with PRIDE as a Senior Office Specialist with the City of Laguna Beach Community Development Department’s Planning Division! This position performs a wide variety of clerical tasks including communicating with applicants and architects, assisting the design review board meetings, tracking and scheduling projects for Public meetings, sending Public Hearing notices, and supporting the Planning Staff. You will be playing a crucial role in ensuring seamless coordination, effective communication, and efficient operations that contribute to the overall success of the department and the City as a whole. This department is fast-paced with a high volume of calls and emails. This is a great opportunity to make a significant impact in a small organization. You'll be great at: Organizational skills and attention to detail Effective communication and customer service skills Adaptability and learning agility Teamwork and collaboration Professionalism Being tech-savvy, including updating web pages Proficiency with the MS Office suite, especially Excel Examples of Duties The normal duties for this position can be found in the job description for Senior Office Specialist . They are not to be construed as exclusive or all-inclusive. Other duties may be required and assigned. Qualifications Any combination of education and experience demonstrating the ability to effectively and successfully perform the duties of the position is considered qualifying. A typical combination is as follows: Education : Graduation from high school or equivalent. Experience: Public contact experience and knowledge of standard office equipment and operation. At least two (2) years of experience in general clerical work, public contact and operation of standard office equipment; or successful completion with the City of some experience as an Office Specialist. Prior government experience, especially with Granicus, and familiarity with planning and/or permitting processes, is desirable. License/Certificate: Due to the performance of some field duties, which may require the operation of a personal or City vehicle, a valid California Driver's license and an acceptable driving record are required . Supplemental Information This recruitment may be used to fill other vacancies for Senior Office Specialists or lower-level positions. There is currently a vacancy in the Community Development Department. Application/Selection Process: This recruitment will be used to establish an Eligibility List and may be used to fill vacancies within departments across the City. All interested applicants must submit a completed online city application. Applications will be accepted on a continuous basis with the next review date to be determined, if needed. Candidates will be notified via email of next steps with advanced notice. Applications will be screened carefully, and selected applicants will be invited to undergo a Structured Panel Interview to evaluate their knowledge, skills and abilities. The appointing hiring authority will further review the job-related qualifications of applicants deemed eligible before making selection decisions. The selection process may be modified based on the needs of the City. Pre-Placement Process: The selected candidate must successfully pass a fingerprint check with the State Department of Justice, a pre-placement physical and drug test, educational and employment verification, and reference check(s). Why work for Laguna Beach: Laguna Beach is a beautiful coastal city located in Orange County, California, with a vibrant art scene and cultural events. We offer competitive compensation and benefits packages, including City paid health insurance for employees, retirement plans, and paid time off. The City has a strong commitment to its employees, providing opportunities for professional growth and development through training and education programs. Benefits for Laguna Beach Municipal Employees' Association (MEA) Retirement : The City offers membership in the California Public Employees Retirement System (CalPERS). The retirement formula is based on appointment date and membership status with CalPERS. 2% at 62 for PEPRA CalPERS members, or 2.5% at 55 for Classic CalPERS members. Health Coverage: The City covers the medical and dental insurance premium costs for employee-only and provides a contribution towards dependent premium costs. A medical insurance waiver program is available for employees covered by medical insurance other than the City’s medical insurance. Vacation: Vacation leave accrues at a rate of 96 hours per year. This increases to 136 hours per year after five years of service, and to 176 hours per year after nine years of service. A cash-out option exists for accrued vacation time. Holiday: The City provides 90 hours for 11 paid holidays per year. Sick Leave: Sick leave accrues at a rate of 80 hours per year. Unused sick leave is available for cash-in at 50% value into your Retirement Health Savings (RHS) account. Retirement Health Savings Plan: The City, on your behalf, deposits a monthly pre-tax contribution of $100 into your RHS account. Life Insurance: The City provides a life insurance benefit in the amount of $50,000, including coverage for Accidental Death and Dismemberment and Long-term Disability. Pay Plan: The basic pay ranges are composed of 8 steps, with each step varying by approximately 5%. Acting Pay: Employees will receive an additional 5% of their current base salary for working out of classification for 15 or more consecutive workdays. Alternate Work Schedule: City Hall is currently operating on a 9/80 work schedule. Other work schedules may be available including, but not limited to, a 4/10, 9/80, 5/8 or other work schedule as may suit the operational needs of the City. Alternate work schedules are subject to City Manager approval. Other Benefits : The City offers a Flexible Spending Account, Educational Reimbursement Program, Employee Assistance Program, Exceptional Performance Pay Program, and Bilingual Pay Program.
SAN BERNARDINO COUNTY, CA
San Bernardino, California, United States
The Job ***THIS RECRUITMENT IS FOR THE MORONGO BASIN LOCATION ONLY*** APPLY TODAY - Priority Review will begin Monday, February 26, 2024. English-Spanish Bilingual Candidates are encouraged to apply. San Bernardino County seeks qualified individuals with no felony convictions and able to pass an extensive background investigation, that may include polygraph testing, to provide clerical support in the Sheriff's Department. The eligible list established from this recruitment will be used to fill immediate vacancies for San Bernardino County Sheriff's Department inthe Morongo Basin . Morongo Basin is approximately 70 miles east of downtown San Bernardino. *Official Job Title: Office Specialist - For more detailed information, refer to the Office Specialist job description. CONDITIONS OF EMPLOYMENT Background: Prior to appointment, applicants will be fingerprinted and must pass an extensive background investigation, including a polygraph examination. Applicants must not have been convicted of a felony. Sponsorship: Please note San Bernardino County is not able to consider candidates who will require visa sponsorship at the time of application or in the future. Minimum Requirements Experience: Two (2) years of full-time experience performing complex clerical tasks in an office environment. Experience must be comparable to duties performed by a clerical lead worker and/or supervisor, fiscal assistant, or other office work which is non-routine in nature and requires exercising independent decision making. Experience must be clearly described on the application and must include performing a variety of clerical tasks including public contact and computer usage. Qualifying experience is typically equivalent to the San Bernardino County Office Assistant III classification and above. Note: Retail sales and food service experience is not qualifying. Desired Qualifications Experience using computer applications and in the skill areas listed on the Supplemental Questionnaire are highly desirable. Selection Process There will be an online assessment of knowledge and skills in the following areas: Interpreting Rules and Regulations Office Procedures and Practices Public Contact Basic Fiscal Concepts Work Accuracy and Attention to Detail A separate written examination to evaluate Spanish Bilingual Skills will be administered to applicants indicating bilingual (Spanish/English) skills on the application. Application Procedure : Please complete and submit the online employment application and supplemental questionnaire as soon as possible as this recruitment may close at any time with or without notice. FOR PRIORITY CONSIDERATION, please apply by Monday, February 26, 2024 . R esumes will not be accepted in lieu of the application and/or supplemental questionnaire. To ensure timely and successful submission of your online application, please allow ample time to complete and submit your application. Applicants will be automatically logged out if they have not submitted the application and all required materials prior to the recruitment closing. Once your application has been successfully submitted , you will receive an on-screen confirmation and an email. We recommend that you save and/or print these for your records. If you require technical assistance , please click HERE to review the Government Jobs online application guide , or contact their Toll-Free Applicant Support line at (855) 524-5627. Please note that Human Resources is not responsible for any issues or delays caused by the internet connection, computer or browser used to submit the application. All communications regarding the selection process will be via email . Applicants are encouraged to check their e-mails frequently to obtain any correspondence associated with this recruitment. Please be sure the email provided on this application is always current; it is your responsibility to update your personal information. Update your Spam, Junk, Bulk and Firewall settings as needed to ensure that you receive all information pertaining to this recruitment. EEO/ADA: San Bernardino County is an Equal Employment Opportunity (EEO) and Americans with Disabilities Act (ADA) compliant employer, committed to providing equal employment opportunity to all employees and applicants. ADA Accommodation: If you have a disability and require accommodations in the testing process, submit the Special Testing Accommodations Request Form within one week of a recruitment filing deadline. Veterans’ Preference: Eligible veterans and their spouse or widow(er) who are not current County employees may be awarded additional Veterans’ Preference points. Click here for information and instructions to request Veteran's Preference points. Please click HERE for important Applicant Information and the County Employment Process . Clerical Unit The County of San Bernardino offers a range of benefit programs for employees and their eligible dependents. These include health, dental, vision, and life insurance, as well as a variety of voluntary benefits. Programs and benefit amounts vary and are based on bargaining unit, family size, hire date, plan selection, and number of hours worked. For a summary of benefits,* please click here . Refer to the appropriate MOU, contact the County's Employee Benefits and Services Division at (909) 387-5787 or visit the Benefits website for more detailed information at hr.sbcounty.gov/employee-benefits/ . *Retirement benefits subject to change.
Jul 14, 2024
Full Time
The Job ***THIS RECRUITMENT IS FOR THE MORONGO BASIN LOCATION ONLY*** APPLY TODAY - Priority Review will begin Monday, February 26, 2024. English-Spanish Bilingual Candidates are encouraged to apply. San Bernardino County seeks qualified individuals with no felony convictions and able to pass an extensive background investigation, that may include polygraph testing, to provide clerical support in the Sheriff's Department. The eligible list established from this recruitment will be used to fill immediate vacancies for San Bernardino County Sheriff's Department inthe Morongo Basin . Morongo Basin is approximately 70 miles east of downtown San Bernardino. *Official Job Title: Office Specialist - For more detailed information, refer to the Office Specialist job description. CONDITIONS OF EMPLOYMENT Background: Prior to appointment, applicants will be fingerprinted and must pass an extensive background investigation, including a polygraph examination. Applicants must not have been convicted of a felony. Sponsorship: Please note San Bernardino County is not able to consider candidates who will require visa sponsorship at the time of application or in the future. Minimum Requirements Experience: Two (2) years of full-time experience performing complex clerical tasks in an office environment. Experience must be comparable to duties performed by a clerical lead worker and/or supervisor, fiscal assistant, or other office work which is non-routine in nature and requires exercising independent decision making. Experience must be clearly described on the application and must include performing a variety of clerical tasks including public contact and computer usage. Qualifying experience is typically equivalent to the San Bernardino County Office Assistant III classification and above. Note: Retail sales and food service experience is not qualifying. Desired Qualifications Experience using computer applications and in the skill areas listed on the Supplemental Questionnaire are highly desirable. Selection Process There will be an online assessment of knowledge and skills in the following areas: Interpreting Rules and Regulations Office Procedures and Practices Public Contact Basic Fiscal Concepts Work Accuracy and Attention to Detail A separate written examination to evaluate Spanish Bilingual Skills will be administered to applicants indicating bilingual (Spanish/English) skills on the application. Application Procedure : Please complete and submit the online employment application and supplemental questionnaire as soon as possible as this recruitment may close at any time with or without notice. FOR PRIORITY CONSIDERATION, please apply by Monday, February 26, 2024 . R esumes will not be accepted in lieu of the application and/or supplemental questionnaire. To ensure timely and successful submission of your online application, please allow ample time to complete and submit your application. Applicants will be automatically logged out if they have not submitted the application and all required materials prior to the recruitment closing. Once your application has been successfully submitted , you will receive an on-screen confirmation and an email. We recommend that you save and/or print these for your records. If you require technical assistance , please click HERE to review the Government Jobs online application guide , or contact their Toll-Free Applicant Support line at (855) 524-5627. Please note that Human Resources is not responsible for any issues or delays caused by the internet connection, computer or browser used to submit the application. All communications regarding the selection process will be via email . Applicants are encouraged to check their e-mails frequently to obtain any correspondence associated with this recruitment. Please be sure the email provided on this application is always current; it is your responsibility to update your personal information. Update your Spam, Junk, Bulk and Firewall settings as needed to ensure that you receive all information pertaining to this recruitment. EEO/ADA: San Bernardino County is an Equal Employment Opportunity (EEO) and Americans with Disabilities Act (ADA) compliant employer, committed to providing equal employment opportunity to all employees and applicants. ADA Accommodation: If you have a disability and require accommodations in the testing process, submit the Special Testing Accommodations Request Form within one week of a recruitment filing deadline. Veterans’ Preference: Eligible veterans and their spouse or widow(er) who are not current County employees may be awarded additional Veterans’ Preference points. Click here for information and instructions to request Veteran's Preference points. Please click HERE for important Applicant Information and the County Employment Process . Clerical Unit The County of San Bernardino offers a range of benefit programs for employees and their eligible dependents. These include health, dental, vision, and life insurance, as well as a variety of voluntary benefits. Programs and benefit amounts vary and are based on bargaining unit, family size, hire date, plan selection, and number of hours worked. For a summary of benefits,* please click here . Refer to the appropriate MOU, contact the County's Employee Benefits and Services Division at (909) 387-5787 or visit the Benefits website for more detailed information at hr.sbcounty.gov/employee-benefits/ . *Retirement benefits subject to change.
Sonoma State University
1801 E Cotati Ave, Rohnert Park, California, USA
This position is only open to Sonoma State University Employees Application Process This position is open until filled. For full consideration, please submit application, along with cover letter and resume, by 8am on Friday, June 28, 2024. Please review the position description listed above for full scope of responsibilities and qualifications. Job Summary Reporting to and under general supervision of the Dean, the Dean’s Office Specialist performs a variety of administrative and analytical, and duties to support College programs/projects and the leadership, planning, and program development responsibilities of the Dean and the College leadership team. This support includes supporting a wide variety of administrative tasks of limited to moderate complexity requiring the use of independent judgment to make decisions, interpret, and apply a wide range of policies and procedures, performing research when needed, preparing and analyzing budgetary and other financial reports, providing support documentation and providing general office assistance in support of the College. Responsibilities also include meeting extensive deadlines with internal and external clients of a sensitive/confidential nature, and maintenance of various College and Extended Education (EE) programs and processes, and management of various School projects as assigned. Key Qualifications This position requires a bachelor's degree and/or the equivalent training and administrative work experience involving study, analysis, and/or evaluation leading to the development or improvement of administrative policies, procedures, practices, or programs. Knowledge of higher education administration with experience working in an academic environment and/or providing high-level executive or administrator support is preferred. Experience with large-scale event planning and coordination preferred. Advanced proficiency with computers and Microsoft Office Suite (Word, Excel) is required. Knowledge of Google Suite and other cloud computing software, design packages and software applications (e.g. Canva, InDesign, Adobe Creative Suite), web design software (i.e., Drupal,) social media platforms, and PeopleSoft preferred. Salary and Benefits Starting salary placement depends on qualifications and experience and is anticipated to be in the range of $3,694 to $4,464 a month. This is a full time, non-exempt position, which will lead toward permanent status following the successful completion of a probationary period. This position is eligible for a broad range of benefits, including medical, dental, vision, life and disability insurances, retirement (CalPERS), tuition waiver, vacation and sick leave. In addition, 15 paid holidays are offered each year. Sonoma State University is also a Public Service Loan Forgiveness Program (PSLF) Employer. A comprehensive benefits summary for this position is available online by clicking here to be taken to the CSU benefits page. For eligible employees, CSUEU collective bargaining agreement Article 17.10 will be honored. Supplemental Information Sonoma State University is committed to achieving excellence through teaching, scholarship, learning and inclusion. In line with our Strategic Plan and our Seawolf Commitment, our values include diversity, sustainability, community engagement, respect, responsibility, excellence and integrity. We strive to cultivate a community in which a diverse population can learn and work in an atmosphere of civility and respect. We encourage innovation, experimentation and creativity, as well as contributions to equity and inclusion, in the pursuit of excellence for all members of our university community. The University is an Affirmative Action/Equal Opportunity Employer. We consider qualified applicants for employment without regard to race, religion, color, national origin, ancestry, age, sex, gender, gender identity, gender expression, sexual orientation, genetic information, medical condition, disability, marital status, or protected veteran status. Mandated Reporting: This position may be considered a "mandated reporter" under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. Per the CSU COVID-19 Vaccination Policy , it is strongly recommended that all faculty, staff, administrators, and students who are accessing campus facilities follow COVID-19 vaccine recommendations adopted by the U.S. Centers for Disease Control and Prevention (CDC) and the California Department of Public Health (CDPH) applicable to their age, medical condition, and other relevant indications. Any candidates advanced in a currently open search process should be prepared to continue to help us protect and maintain a healthy Seawolf Community. More information related to campus level requirements can be found here: https://risk.sonoma.edu/covid- compliance-and-monitoring- office . CSU Out of State Policy - Sonoma State University, as part of the CSU system, is a State of California Employer. As such, the University requires all employees upon date of hire to reside in the State of California. As of January 1, 2022 the CSU Out-of-State Employment Policy prohibits the hiring of employees to perform CSU-related work outside the state of California. A background check (including a criminal records check) must be completed satisfactorily before any candidate can be offered a position. Failure to satisfactorily complete the background check may affect the application status of applicants or continued employment of current employees who apply for this position. Sonoma State University is not a sponsoring agency for staff positions (i.e. H-1B visas). Positions are posted for a minimum of 14 calendar days. For questions related to the application process, please reach out to hr@sonoma.edu . The ADA Coordinator is also available ( hraccommodations@sonoma.edu ) to assist individuals with disabilities in need of accommodation during the hiring process. Sonoma State University's Annual Security Report includes summaries of institutional policy relating to campus safety, drug and alcohol use, sexual assault, and other matters. The report is published in compliance with the Clery Act and includes three years of certain crime statistics that occurred in Clery Act defined geography. A paper copy of the report may be requested in person by emailing the Clery Compliance and Safety Office at clery@sonoma.edu . Pursuant to the Higher Education Opportunity Act, the Annual Fire Safety Report (AFSR) is available for viewing at https://housing.sonoma.edu/ resources/fire-safety . The purpose of this report is to disclose statistics for fires that occurred within Sonoma State University student housing facilities for three years, and to distribute fire safety policies and procedures intended to promote safety on campus. A paper copy of the AFSR is available upon request by contacting the Residential Education and Campus Housing at housing@sonoma.edu . Advertised: Jun 14 2024 Pacific Daylight Time Applications close: Closing Date/Time:
Jul 14, 2024
This position is only open to Sonoma State University Employees Application Process This position is open until filled. For full consideration, please submit application, along with cover letter and resume, by 8am on Friday, June 28, 2024. Please review the position description listed above for full scope of responsibilities and qualifications. Job Summary Reporting to and under general supervision of the Dean, the Dean’s Office Specialist performs a variety of administrative and analytical, and duties to support College programs/projects and the leadership, planning, and program development responsibilities of the Dean and the College leadership team. This support includes supporting a wide variety of administrative tasks of limited to moderate complexity requiring the use of independent judgment to make decisions, interpret, and apply a wide range of policies and procedures, performing research when needed, preparing and analyzing budgetary and other financial reports, providing support documentation and providing general office assistance in support of the College. Responsibilities also include meeting extensive deadlines with internal and external clients of a sensitive/confidential nature, and maintenance of various College and Extended Education (EE) programs and processes, and management of various School projects as assigned. Key Qualifications This position requires a bachelor's degree and/or the equivalent training and administrative work experience involving study, analysis, and/or evaluation leading to the development or improvement of administrative policies, procedures, practices, or programs. Knowledge of higher education administration with experience working in an academic environment and/or providing high-level executive or administrator support is preferred. Experience with large-scale event planning and coordination preferred. Advanced proficiency with computers and Microsoft Office Suite (Word, Excel) is required. Knowledge of Google Suite and other cloud computing software, design packages and software applications (e.g. Canva, InDesign, Adobe Creative Suite), web design software (i.e., Drupal,) social media platforms, and PeopleSoft preferred. Salary and Benefits Starting salary placement depends on qualifications and experience and is anticipated to be in the range of $3,694 to $4,464 a month. This is a full time, non-exempt position, which will lead toward permanent status following the successful completion of a probationary period. This position is eligible for a broad range of benefits, including medical, dental, vision, life and disability insurances, retirement (CalPERS), tuition waiver, vacation and sick leave. In addition, 15 paid holidays are offered each year. Sonoma State University is also a Public Service Loan Forgiveness Program (PSLF) Employer. A comprehensive benefits summary for this position is available online by clicking here to be taken to the CSU benefits page. For eligible employees, CSUEU collective bargaining agreement Article 17.10 will be honored. Supplemental Information Sonoma State University is committed to achieving excellence through teaching, scholarship, learning and inclusion. In line with our Strategic Plan and our Seawolf Commitment, our values include diversity, sustainability, community engagement, respect, responsibility, excellence and integrity. We strive to cultivate a community in which a diverse population can learn and work in an atmosphere of civility and respect. We encourage innovation, experimentation and creativity, as well as contributions to equity and inclusion, in the pursuit of excellence for all members of our university community. The University is an Affirmative Action/Equal Opportunity Employer. We consider qualified applicants for employment without regard to race, religion, color, national origin, ancestry, age, sex, gender, gender identity, gender expression, sexual orientation, genetic information, medical condition, disability, marital status, or protected veteran status. Mandated Reporting: This position may be considered a "mandated reporter" under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. Per the CSU COVID-19 Vaccination Policy , it is strongly recommended that all faculty, staff, administrators, and students who are accessing campus facilities follow COVID-19 vaccine recommendations adopted by the U.S. Centers for Disease Control and Prevention (CDC) and the California Department of Public Health (CDPH) applicable to their age, medical condition, and other relevant indications. Any candidates advanced in a currently open search process should be prepared to continue to help us protect and maintain a healthy Seawolf Community. More information related to campus level requirements can be found here: https://risk.sonoma.edu/covid- compliance-and-monitoring- office . CSU Out of State Policy - Sonoma State University, as part of the CSU system, is a State of California Employer. As such, the University requires all employees upon date of hire to reside in the State of California. As of January 1, 2022 the CSU Out-of-State Employment Policy prohibits the hiring of employees to perform CSU-related work outside the state of California. A background check (including a criminal records check) must be completed satisfactorily before any candidate can be offered a position. Failure to satisfactorily complete the background check may affect the application status of applicants or continued employment of current employees who apply for this position. Sonoma State University is not a sponsoring agency for staff positions (i.e. H-1B visas). Positions are posted for a minimum of 14 calendar days. For questions related to the application process, please reach out to hr@sonoma.edu . The ADA Coordinator is also available ( hraccommodations@sonoma.edu ) to assist individuals with disabilities in need of accommodation during the hiring process. Sonoma State University's Annual Security Report includes summaries of institutional policy relating to campus safety, drug and alcohol use, sexual assault, and other matters. The report is published in compliance with the Clery Act and includes three years of certain crime statistics that occurred in Clery Act defined geography. A paper copy of the report may be requested in person by emailing the Clery Compliance and Safety Office at clery@sonoma.edu . Pursuant to the Higher Education Opportunity Act, the Annual Fire Safety Report (AFSR) is available for viewing at https://housing.sonoma.edu/ resources/fire-safety . The purpose of this report is to disclose statistics for fires that occurred within Sonoma State University student housing facilities for three years, and to distribute fire safety policies and procedures intended to promote safety on campus. A paper copy of the AFSR is available upon request by contacting the Residential Education and Campus Housing at housing@sonoma.edu . Advertised: Jun 14 2024 Pacific Daylight Time Applications close: Closing Date/Time:
Job Summary The Mohave County Development Services Department is currently recruiting for an Office Specialist in the Planning and Zoning Division located in Kingman, AZ. This position performs complex advanced level office support and clerical work of a technical and highly responsible nature and may direct other clerical and office positions. This advanced level position requires a thorough knowledge of the entire process of which it is a part, and the general procedures of other offices and agencies whose work affects the position. These specialized, technical positions are given the general objective of each project and are then responsible for developing procedures and making assignments to accomplish these objectives. Positions require analysis , initiative and judgment to apply practices, regulations and policies to a variety of difficult and varied work situations and to resolve, or recommend solutions, to work problems. REPORTS TO Work is performed under the direction or general supervision, depending upon assignment, of a higher level of authority. SUPERVISION EXERCISED As assigned, may exercise technical, functional or direct supervision of subordinates. Essential Job Functions Maintains, with relative independence in completing assigned tasks accurately and in maintaining standard correspondence, files, and reports of assigned area. Meets the public and receives phone calls. Responds to questions concerning department procedures or directs query to an individual or department as appropriate while providing excellent customer service. As assigned, may review work of other staff for conformance to regulations. Understands and interprets procedures and practices related to various departmental and assigned programs. As assigned, may delegate work assignments, train, monitor, schedule, oversee or directly supervise and review the work of subordinate clerical and office employees. May assist in interviewing and screening applicants and recommending disciplinary actions. May complete employee evaluations. Assists wherever needed to perform duties of department and in giving help in complex situations. Helps public with difficult, complex problems. Assist at the front counter and will cross-train with other positions within the department for backup as assigned. As needed, composes correspondence and other documents to respond to inquiries and to obtain, update or provide information. Create, review, and maintain various reports through the use of databases, spreadsheets and various software programs for various County, State, Federal and Accrediting purposes. Researches public and internal records for proper information. Keeps time and leave records of division or department. Establishes, coordinates and maintains filing systems and indexing and cross-referencing systems for assigned department. Follows and adheres to State of Arizona records retention, transfer and destruction schedules. Audits incoming and outgoing data for accuracy, completeness and quality. Resolves errors and omissions. Compiles and computes data from files and other sources in preparing reports. Maintains inventory of materials, equipment, and purchasing records and reports. Gathers and prepares materials for special reports, forms, policy formulation and summaries at the request of superiors as assigned. Performs research for assigned area. Checks frequently against a variety of records in order to secure complete and accurate information. Operates common office machines to include computer keyboards and related peripheral equipment. Maintains a high level of confidentiality. Present and conduct themselves in a professional manner at all times. Communicate in a courteous and helpful manner as well as clear and concise manner at all times. Resolve complaints within scope of information and authority, and/or refer to chain-of-command as appropriate. SECONDARY JOB FUNCTIONS Performs special assignments as requested. Performs related work as required. Exercise regular and predictable attendance and punctuality in accordance with Mohave County Personnel Policies and Procedures. Minimum Qualifications High School diploma /GED (General Education Degree). Four (4) years minimum progressively responsible advanced administrative and clerical office support with which: Two (2) of the Four (4) years performing specialized support in the assigned department/division or comparable Mohave County Department. An equivalent combination of education, experience, and training which provides the required knowledge, skills and abilities may be considered in meeting the minimum qualifications. SPECIAL JOB REQUIREMENT Must possess a valid driver's license for operation of motor vehicles on Arizona roads at the start of employment and maintain said license while employed in this position. Must provide driving history upon acceptance of appointment at no cost to the County. Knowledge, Skills & Abilities Knowledge of: Procedures, terminology, equipment, accepted or common practices, and policies of the assigned specialized work and the department/area to which assigned. English grammar, spelling, punctuation and arithmetic. Modern office practices, procedures and equipment. Filing, index and information systems. Organization of the department. Applicable rules, laws, regulations and practices. Courtesy and tact in dealing with the public and public officials. Computing literacy to include use of electronic spreadsheet and word processing applications. Mohave County Personnel Policies and Procedures, and Department Regulations. Operation of a customer service and utility billing office. Skill in: Efficiently operating and utilizing modern office machines as necessary to include computers, copiers, fax transmittal machines, calculators, and related software and peripheral equipment. Microsoft Office software including Excel and Word (be able to do merges in Word and basic spreadsheet functions in Excel). Ability to: Effectively communicate and establish relationships with the public, staff, and work contacts. Use good judgment in assessing a situation and responding appropriately. Act and communicate in a professional manner. Multi-task with a large number of assignments and a variety of situations Effectively perform the responsibilities of the specialty field and the position. Exercise courtesy and tact in dealing with the public and public officials and maintain confidentiality. Work independently in completing assigned tasks accurately and in maintaining standard correspondence, files, and reports of the office. Organize and prioritize assignments, cope with varying demands and work under pressure with frequent interruptions. Analyze information, and interpret and apply technical, legal and departmental information encountered in the performance of responsibilities. Develop appropriate, effective and efficient methods of completing assignments through others. Follow complex oral and written instructions. Supervise, work with and communicate effectively with subordinates. Type accurately and at a speed necessary to fulfill job responsibilities. Comply with Mohave County Personnel Policies and Procedures, and Department Regulations. Understand complex valuation and taxation structure. Occasionally travel for meetings and/or conferences. Perform the essential functions of the job specifications with or without a reasonable accommodation.
Jul 11, 2024
Full Time
Job Summary The Mohave County Development Services Department is currently recruiting for an Office Specialist in the Planning and Zoning Division located in Kingman, AZ. This position performs complex advanced level office support and clerical work of a technical and highly responsible nature and may direct other clerical and office positions. This advanced level position requires a thorough knowledge of the entire process of which it is a part, and the general procedures of other offices and agencies whose work affects the position. These specialized, technical positions are given the general objective of each project and are then responsible for developing procedures and making assignments to accomplish these objectives. Positions require analysis , initiative and judgment to apply practices, regulations and policies to a variety of difficult and varied work situations and to resolve, or recommend solutions, to work problems. REPORTS TO Work is performed under the direction or general supervision, depending upon assignment, of a higher level of authority. SUPERVISION EXERCISED As assigned, may exercise technical, functional or direct supervision of subordinates. Essential Job Functions Maintains, with relative independence in completing assigned tasks accurately and in maintaining standard correspondence, files, and reports of assigned area. Meets the public and receives phone calls. Responds to questions concerning department procedures or directs query to an individual or department as appropriate while providing excellent customer service. As assigned, may review work of other staff for conformance to regulations. Understands and interprets procedures and practices related to various departmental and assigned programs. As assigned, may delegate work assignments, train, monitor, schedule, oversee or directly supervise and review the work of subordinate clerical and office employees. May assist in interviewing and screening applicants and recommending disciplinary actions. May complete employee evaluations. Assists wherever needed to perform duties of department and in giving help in complex situations. Helps public with difficult, complex problems. Assist at the front counter and will cross-train with other positions within the department for backup as assigned. As needed, composes correspondence and other documents to respond to inquiries and to obtain, update or provide information. Create, review, and maintain various reports through the use of databases, spreadsheets and various software programs for various County, State, Federal and Accrediting purposes. Researches public and internal records for proper information. Keeps time and leave records of division or department. Establishes, coordinates and maintains filing systems and indexing and cross-referencing systems for assigned department. Follows and adheres to State of Arizona records retention, transfer and destruction schedules. Audits incoming and outgoing data for accuracy, completeness and quality. Resolves errors and omissions. Compiles and computes data from files and other sources in preparing reports. Maintains inventory of materials, equipment, and purchasing records and reports. Gathers and prepares materials for special reports, forms, policy formulation and summaries at the request of superiors as assigned. Performs research for assigned area. Checks frequently against a variety of records in order to secure complete and accurate information. Operates common office machines to include computer keyboards and related peripheral equipment. Maintains a high level of confidentiality. Present and conduct themselves in a professional manner at all times. Communicate in a courteous and helpful manner as well as clear and concise manner at all times. Resolve complaints within scope of information and authority, and/or refer to chain-of-command as appropriate. SECONDARY JOB FUNCTIONS Performs special assignments as requested. Performs related work as required. Exercise regular and predictable attendance and punctuality in accordance with Mohave County Personnel Policies and Procedures. Minimum Qualifications High School diploma /GED (General Education Degree). Four (4) years minimum progressively responsible advanced administrative and clerical office support with which: Two (2) of the Four (4) years performing specialized support in the assigned department/division or comparable Mohave County Department. An equivalent combination of education, experience, and training which provides the required knowledge, skills and abilities may be considered in meeting the minimum qualifications. SPECIAL JOB REQUIREMENT Must possess a valid driver's license for operation of motor vehicles on Arizona roads at the start of employment and maintain said license while employed in this position. Must provide driving history upon acceptance of appointment at no cost to the County. Knowledge, Skills & Abilities Knowledge of: Procedures, terminology, equipment, accepted or common practices, and policies of the assigned specialized work and the department/area to which assigned. English grammar, spelling, punctuation and arithmetic. Modern office practices, procedures and equipment. Filing, index and information systems. Organization of the department. Applicable rules, laws, regulations and practices. Courtesy and tact in dealing with the public and public officials. Computing literacy to include use of electronic spreadsheet and word processing applications. Mohave County Personnel Policies and Procedures, and Department Regulations. Operation of a customer service and utility billing office. Skill in: Efficiently operating and utilizing modern office machines as necessary to include computers, copiers, fax transmittal machines, calculators, and related software and peripheral equipment. Microsoft Office software including Excel and Word (be able to do merges in Word and basic spreadsheet functions in Excel). Ability to: Effectively communicate and establish relationships with the public, staff, and work contacts. Use good judgment in assessing a situation and responding appropriately. Act and communicate in a professional manner. Multi-task with a large number of assignments and a variety of situations Effectively perform the responsibilities of the specialty field and the position. Exercise courtesy and tact in dealing with the public and public officials and maintain confidentiality. Work independently in completing assigned tasks accurately and in maintaining standard correspondence, files, and reports of the office. Organize and prioritize assignments, cope with varying demands and work under pressure with frequent interruptions. Analyze information, and interpret and apply technical, legal and departmental information encountered in the performance of responsibilities. Develop appropriate, effective and efficient methods of completing assignments through others. Follow complex oral and written instructions. Supervise, work with and communicate effectively with subordinates. Type accurately and at a speed necessary to fulfill job responsibilities. Comply with Mohave County Personnel Policies and Procedures, and Department Regulations. Understand complex valuation and taxation structure. Occasionally travel for meetings and/or conferences. Perform the essential functions of the job specifications with or without a reasonable accommodation.
SAN BERNARDINO COUNTY, CA
San Bernardino, California, United States
The Job This recruitment is only open to current County of San Bernardino, Fire Department, or Special Districts employees who hold a regular, contract, extra-help, recurrent, Public Service Employee, Work Experience Program (WEX) or intern position. Former PSE, WEX, or interns are eligible to apply up to 6 months from the end of their assignment. Your County employment must be clearly listed in your work experience. San Bernardino County is recruiting for Office Specialists who perform administrative clerical support work involving a variety of complex and/or specialized departmental programs and services. Office Specialists may interview, explain, counsel, advise, or assist patients, employees, clients, candidates, voters, or the general public regarding policies, procedures, practices, and local, state, and federal regulations; interpret and apply technical and procedural information; and research, process, review, and audit a variety of transactions, documents, and records. The eligible list may be used to fill any vacancies within County Departments and also with the County Fire and Special Districts Departments. Applicants will be asked to indicate their availability and preference for referral to the various agencies in the Supplemental Questionnaire. For more detailed information, view the Office Specialist job description. EXCELLENT SALARY* AND BENEFITS! Applications will be accepted and processed until a sufficient number of qualified applications have been received. This recruitment may close without notice; interested candidates should apply as soon as possible. County Fire and Special Districts Positions: The County Fire Department and Special Districts Department are separate entities from San Bernardino County, and as such, compensation and benefits for their positions are set forth in a different compensation plan ; click here for a summary of associated benefits. The salary for County Fire and Special District Office Specialist is $20.13 - $27.80 hourly (N20). For additional details, refer to the Non-Represented Employee Compensation Plan . CONDITIONS OF EMPLOYMENT Background Check: Applicants must pass a background investigation, which includes fingerprinting, credit check, and/or medical exam, prior to appointment. For the Probation and Sheriff's Departments, positions require extensive background investigations, including polygraph testing. If you are interested in these departments, indicate your availability on the Supplemental Questionnaire. Shift work and/or weekend work: Some departments may require shift work and/or weekend work. Must indicate availability on the application. Shift differentials and overtime compensation are available. Travel throughout the County: Employees will be required to provide their own transportation, and mileage reimbursement is available. At the time of hire, a valid California driver's license and proof of automobile liability insurance must be produced and maintained for the individual providing the transportation. Sponsorship: Please note San Bernardino County is not able to consider candidates who will require visa sponsorship at the time of application or in the future. *Salary increases contingent upon Property Related Revenue and/or statewide Realignment Sales Tax Collections performance. Minimum Requirements EXPERIENCE Two (2) year s full-time experience performing complex clerical tasks in an office environment. Experience must be comparable to duties performed by a clerical lead worker and/or supervisor, fiscal assistant, or other office work which is non-routine in nature and requires exercising independent decision making. Experience must be clearly described on the application and must include performing a variety of clerical tasks including public contact and computer usage. Qualifying experience is typically equivalent to the San Bernardino County Office Assistant III classification and above. Note: Retail sales and food service experience is not qualifying. Desired Qualifications Experience using computer applications; the skill areas listed on the Supplemental Questionnaire are highly desirable. Selection Process There will be an online assessment of knowledge and skills in the following areas: Interpreting Rules and Regulations Office Procedures and Practices Public Contact Basic Fiscal Concepts Work Accuracy and Attention to Detail Details of the online assessment process will be emailed once the recruitment has closed. IMPORTANT: The ability to take pre-employment tests online is a privilege. Please do not take advantage of this benefit. Also, be aware that applicants may be required to take parallel versions of these tests in a proctored setting in order to confirm their identities as the original test takers. Application Procedure : To be considered for this excellent opportunity, please complete and submit the online employment application and supplemental questionnaire as soon as possible . Applications will be processed as needed; recruitment may close at any time once a sufficient number of qualified applications are received. Resumes will not be accepted in lieu of the application and/or supplemental questionnaire. All experience must be clearly listed in the work experience and supplemental questionnaire. To ensure timely and successful submission of your online application, please allow ample time to complete and submit your application. Applicants will be automatically logged-out if they have not submitted the application and all required materials prior to the posted deadline. Once your application has been successfully submitted you will receive an onscreen confirmation and an email. We recommend that you save and/or print these for your records. Please note, if you do not receive an onscreen confirmation and an email acknowledging our receipt of your application we have not received your application. If you require technical assistance, please click HERE to review the Government Jobs online application guide , or contact their Toll-Free Applicant Support line at (855) 524-5627. Please note that Human Resources is not responsible for any issues or delays caused by the internet connection, computer or browser used to submit the application. All communications regarding the remainder of the selection process will be via email . Please be sure the email provided on this application is always current; it is your responsibility to update your personal information. Update your Spam, Junk, Bulk and Firewall settings as needed to ensure that you receive all information pertaining to this recruitment. EEO/ADA: San Bernardino County is an Equal Employment Opportunity (EEO) and Americans with Disabilities Act (ADA) compliant employer, committed to providing equal employment opportunity to all employees and applicants. ADA Accommodation: If you have a disability and require accommodations in the testing process, submit the Special Testing Accommodations Request Form within one week of a recruitment filing deadline. Veterans’ Preference: Eligible veterans and their spouse or widow(er) who are not current County employees may be awarded additional Veterans’ Preference points. Click here for information and instructions to request Veteran's Preference points. Please click HERE for important Applicant Information and the County Employment Process . Clerical Unit The County of San Bernardino offers a range of benefit programs for employees and their eligible dependents. These include health, dental, vision, and life insurance, as well as a variety of voluntary benefits. Programs and benefit amounts vary and are based on bargaining unit, family size, hire date, plan selection, and number of hours worked. For a summary of benefits,* please click here . Refer to the appropriate MOU, contact the County's Employee Benefits and Services Division at (909) 387-5787 or visit the Benefits website for more detailed information at hr.sbcounty.gov/employee-benefits/ . *Retirement benefits subject to change. Closing Date/Time: Continuous
Jul 14, 2024
Full Time
The Job This recruitment is only open to current County of San Bernardino, Fire Department, or Special Districts employees who hold a regular, contract, extra-help, recurrent, Public Service Employee, Work Experience Program (WEX) or intern position. Former PSE, WEX, or interns are eligible to apply up to 6 months from the end of their assignment. Your County employment must be clearly listed in your work experience. San Bernardino County is recruiting for Office Specialists who perform administrative clerical support work involving a variety of complex and/or specialized departmental programs and services. Office Specialists may interview, explain, counsel, advise, or assist patients, employees, clients, candidates, voters, or the general public regarding policies, procedures, practices, and local, state, and federal regulations; interpret and apply technical and procedural information; and research, process, review, and audit a variety of transactions, documents, and records. The eligible list may be used to fill any vacancies within County Departments and also with the County Fire and Special Districts Departments. Applicants will be asked to indicate their availability and preference for referral to the various agencies in the Supplemental Questionnaire. For more detailed information, view the Office Specialist job description. EXCELLENT SALARY* AND BENEFITS! Applications will be accepted and processed until a sufficient number of qualified applications have been received. This recruitment may close without notice; interested candidates should apply as soon as possible. County Fire and Special Districts Positions: The County Fire Department and Special Districts Department are separate entities from San Bernardino County, and as such, compensation and benefits for their positions are set forth in a different compensation plan ; click here for a summary of associated benefits. The salary for County Fire and Special District Office Specialist is $20.13 - $27.80 hourly (N20). For additional details, refer to the Non-Represented Employee Compensation Plan . CONDITIONS OF EMPLOYMENT Background Check: Applicants must pass a background investigation, which includes fingerprinting, credit check, and/or medical exam, prior to appointment. For the Probation and Sheriff's Departments, positions require extensive background investigations, including polygraph testing. If you are interested in these departments, indicate your availability on the Supplemental Questionnaire. Shift work and/or weekend work: Some departments may require shift work and/or weekend work. Must indicate availability on the application. Shift differentials and overtime compensation are available. Travel throughout the County: Employees will be required to provide their own transportation, and mileage reimbursement is available. At the time of hire, a valid California driver's license and proof of automobile liability insurance must be produced and maintained for the individual providing the transportation. Sponsorship: Please note San Bernardino County is not able to consider candidates who will require visa sponsorship at the time of application or in the future. *Salary increases contingent upon Property Related Revenue and/or statewide Realignment Sales Tax Collections performance. Minimum Requirements EXPERIENCE Two (2) year s full-time experience performing complex clerical tasks in an office environment. Experience must be comparable to duties performed by a clerical lead worker and/or supervisor, fiscal assistant, or other office work which is non-routine in nature and requires exercising independent decision making. Experience must be clearly described on the application and must include performing a variety of clerical tasks including public contact and computer usage. Qualifying experience is typically equivalent to the San Bernardino County Office Assistant III classification and above. Note: Retail sales and food service experience is not qualifying. Desired Qualifications Experience using computer applications; the skill areas listed on the Supplemental Questionnaire are highly desirable. Selection Process There will be an online assessment of knowledge and skills in the following areas: Interpreting Rules and Regulations Office Procedures and Practices Public Contact Basic Fiscal Concepts Work Accuracy and Attention to Detail Details of the online assessment process will be emailed once the recruitment has closed. IMPORTANT: The ability to take pre-employment tests online is a privilege. Please do not take advantage of this benefit. Also, be aware that applicants may be required to take parallel versions of these tests in a proctored setting in order to confirm their identities as the original test takers. Application Procedure : To be considered for this excellent opportunity, please complete and submit the online employment application and supplemental questionnaire as soon as possible . Applications will be processed as needed; recruitment may close at any time once a sufficient number of qualified applications are received. Resumes will not be accepted in lieu of the application and/or supplemental questionnaire. All experience must be clearly listed in the work experience and supplemental questionnaire. To ensure timely and successful submission of your online application, please allow ample time to complete and submit your application. Applicants will be automatically logged-out if they have not submitted the application and all required materials prior to the posted deadline. Once your application has been successfully submitted you will receive an onscreen confirmation and an email. We recommend that you save and/or print these for your records. Please note, if you do not receive an onscreen confirmation and an email acknowledging our receipt of your application we have not received your application. If you require technical assistance, please click HERE to review the Government Jobs online application guide , or contact their Toll-Free Applicant Support line at (855) 524-5627. Please note that Human Resources is not responsible for any issues or delays caused by the internet connection, computer or browser used to submit the application. All communications regarding the remainder of the selection process will be via email . Please be sure the email provided on this application is always current; it is your responsibility to update your personal information. Update your Spam, Junk, Bulk and Firewall settings as needed to ensure that you receive all information pertaining to this recruitment. EEO/ADA: San Bernardino County is an Equal Employment Opportunity (EEO) and Americans with Disabilities Act (ADA) compliant employer, committed to providing equal employment opportunity to all employees and applicants. ADA Accommodation: If you have a disability and require accommodations in the testing process, submit the Special Testing Accommodations Request Form within one week of a recruitment filing deadline. Veterans’ Preference: Eligible veterans and their spouse or widow(er) who are not current County employees may be awarded additional Veterans’ Preference points. Click here for information and instructions to request Veteran's Preference points. Please click HERE for important Applicant Information and the County Employment Process . Clerical Unit The County of San Bernardino offers a range of benefit programs for employees and their eligible dependents. These include health, dental, vision, and life insurance, as well as a variety of voluntary benefits. Programs and benefit amounts vary and are based on bargaining unit, family size, hire date, plan selection, and number of hours worked. For a summary of benefits,* please click here . Refer to the appropriate MOU, contact the County's Employee Benefits and Services Division at (909) 387-5787 or visit the Benefits website for more detailed information at hr.sbcounty.gov/employee-benefits/ . *Retirement benefits subject to change. Closing Date/Time: Continuous
City of San Jose
United States, California, San Jose
The City of San José, the Capital of Silicon Valley, is one of the nation's best managed cities and one of the top ten cities in which to live work and do business. Moreover, San José is the center of cultural government and economic activity for the region. The employees of the City of San José have embraced the following values: Integrity, Innovation, Excellence, Collaboration, Respect and Celebration. The salary range for Office Specialist I/II is approximately $54,075.84 - $70,390.32 annually. This amount includes an approximate five percent (5%) ongoing non-pensionable pay. Actual salary shall be determined by the final candidates' qualifications and experience. This is a class-based recruitment. Candidates who meet the minimum qualifications for Office Specialist I/II will be added to the active Qualified Candidate Group and contacted when a department-specific vacancy becomes available. This candidate pool will supersede any active list. If you are in the current Qualified Candidate Group, you will need to reapply in order to be considered for future vacancies. The City of San Jose invites applications for the classification of Office Specialist I/II. Office Specialists perform, under close supervision, a variety of routine clerical tasks, including: typing, filing, answering phones, maintaining files, providing information and customer service to the public and city employees; and operating a variety of office equipment, including computers for word processing and data entry. Current City of San Jose Office Specialists must apply to this recruitment to be considered for future transfer opportunities. This recruitment may be used to fill multiple positions in this, or other divisions or departments. If you are interested in employment in this classification, you should apply to ensure you are considered for additional opportunities that may utilize the applicants from this recruitment. DUTY NO. TYPICAL CLASS ESSENTIAL DUTIES : (These duties and estimated frequency are a representative sample; position assignments may vary depending on the business needs of the department.) Duties may include, but are not limited to, the following: FREQUENCY* 1. Provides customer service, including acting as a receptionist; refers individuals to the appropriate staff member; gives out a variety of information and written materials; customers may be employees, the public or other departments; helps the public fill out standard forms, responds to complaints by providing information or ensuring that individuals are properly referred to someone who can assist them. Daily/Several Times 2. Answers telephone calls, takes messages, and refers telephone calls to appropriate person; answers questions and provides a variety of information over the telephone. Daily/Several Times 3. Operates and utilizes a variety of standard office equipment, including but not limited to computers, printers, scanners, phones, calculators, fax, software programs, and accounting machines and equipment. Daily/Several Times 4. Opens, sorts, and distributes mail. Daily/Several Times 5. Performs data entry and types documents, including utilization of word processing, spreadsheets, database systems, presentation and types of software; reviews documents for accuracy. Daily/Several Times 6. Processes and submits meeting requests, responds to requests as necessary, utilizing multiple software tools. Daily/Several Times 7. Assembles and verifies data and information in reports, records and databases; gathers basic information and data from other sources such as other departments, or outside agencies; prepares summaries, tabulations, or reports of data and information . Daily 8. Sets up basic filing systems and procedures; maintains and updates files, forms, records, inventories and documents, including complex files such as those of a legal or technical nature; updates logs and tracking systems; retrieves records and documents as requested. Daily 9. Codes items for posting, entering or listing; enters billing agreements and data into the financial management system; makes arithmetical calculations; maintains diversified records, including employee time and assignment records. Daily 10. Orders, maintains and issues supplies. Daily 11. Receives cash payments and makes change; proves and balances cash receipts; pays invoices; takes checks to the cashier. Daily 12. May assist in the training of less experienced workers. Intermittent 13. Prepares and drafts basic memoranda, correspondence, meeting notes and related forms, records or documents; compares a variety of documents such as purchase orders, receiving clips and others to check for arithmetical accuracy and general completeness. Intermittent 14. Performs other related duties as required. As Required *Frequency defined as Daily/Several Times, Daily, Weekly, Intermittent, or As Required Office Specialist I and II Education: Completion of high school or equivalent (General Education Development (GED) Test or California Proficiency Certificate). Office Specialist II Experience: One (1) year of experience in office clerical work. Acceptable Substitution A bachelor's degree from an accredited college or university may be substituted for the required experience. Incumbents may be required to have different combinations of the listed qualifications, or more specific job-related qualifications depending on the position. Basic Competencies (Needed at entry into the job in order to perform the essential duties.) Job Expertise - D emonstrates knowledge of and experience with applicable professional/technical principles and practices, Citywide and departmental procedures/policies and federal and state rules and regulations. Communication Skills - Effectively conveys information and expresses thoughts and facts clearly, orally and in writing; demonstrates effective use of listening skills; displays openness to other people's ideas and thoughts. Computer Skills - Experienced with common business computer applications including but not limited to: MS Outlook, MS Word, MS PowerPoint, MS Access, and MS Excel. Teamwork & Interpersonal Skills - Develops effective relationships with co-workers and supervisors by helping others accomplish tasks and using collaboration and conflict resolution skills. Customer Service - Demonstrates the ability to anticipate customers' needs and deliver services effectively and efficiently using professional demeanor. Flexibility - Makes effective decisions and achieves desired results in the midst of major changes in responsibilities, work processes, timeframes, performance expectations, organizational culture, or work environment. Multi-Tasking - Can handle multiple projects and responsibilities simultaneously; has handled a wide variety of assignments in past and/or curre
nt position(s). Reliability - Completes quality work assignments in a timely and efficient manner; fulfills responsibilities and maintains confidentiality as appropriate. Selection Process: The selection process will consist of an evaluation of the applicant's training and experience based on the application and responses to the Job Specific Questions. Only the candidates whose backgrounds best match the position will be invited to proceed in the selection process. Additional phases of the selection process will consist of one or more interviews . You must answer all job-specific questions in order to be considered for this vacancy or your application will be deemed incomplete and withheld from further consideration. If you have questions about the duties of these positions, the selection or hiring processes, please contact Anthony Vu at Anthony1.Vu@sanjoseca.gov The application deadline is on Wednesday, July 24, 2024 at 11:59 PM. Please allow adequate time to complete the application and submit before the deadline or the system may not save your application. If your online application was successfully submitted, you will receive an automatic confirmation email to the email address you provided. IF YOU DO NOT RECEIVE THE CONFIRMATION, please email CityCareers@sanjoseca.gov and we will research the status of your application. Please contact Human Resources at (408) 535-1285, or Human.Resources@sanjoseca.gov if you have any questions.
Jul 17, 2024
Full Time
The City of San José, the Capital of Silicon Valley, is one of the nation's best managed cities and one of the top ten cities in which to live work and do business. Moreover, San José is the center of cultural government and economic activity for the region. The employees of the City of San José have embraced the following values: Integrity, Innovation, Excellence, Collaboration, Respect and Celebration. The salary range for Office Specialist I/II is approximately $54,075.84 - $70,390.32 annually. This amount includes an approximate five percent (5%) ongoing non-pensionable pay. Actual salary shall be determined by the final candidates' qualifications and experience. This is a class-based recruitment. Candidates who meet the minimum qualifications for Office Specialist I/II will be added to the active Qualified Candidate Group and contacted when a department-specific vacancy becomes available. This candidate pool will supersede any active list. If you are in the current Qualified Candidate Group, you will need to reapply in order to be considered for future vacancies. The City of San Jose invites applications for the classification of Office Specialist I/II. Office Specialists perform, under close supervision, a variety of routine clerical tasks, including: typing, filing, answering phones, maintaining files, providing information and customer service to the public and city employees; and operating a variety of office equipment, including computers for word processing and data entry. Current City of San Jose Office Specialists must apply to this recruitment to be considered for future transfer opportunities. This recruitment may be used to fill multiple positions in this, or other divisions or departments. If you are interested in employment in this classification, you should apply to ensure you are considered for additional opportunities that may utilize the applicants from this recruitment. DUTY NO. TYPICAL CLASS ESSENTIAL DUTIES : (These duties and estimated frequency are a representative sample; position assignments may vary depending on the business needs of the department.) Duties may include, but are not limited to, the following: FREQUENCY* 1. Provides customer service, including acting as a receptionist; refers individuals to the appropriate staff member; gives out a variety of information and written materials; customers may be employees, the public or other departments; helps the public fill out standard forms, responds to complaints by providing information or ensuring that individuals are properly referred to someone who can assist them. Daily/Several Times 2. Answers telephone calls, takes messages, and refers telephone calls to appropriate person; answers questions and provides a variety of information over the telephone. Daily/Several Times 3. Operates and utilizes a variety of standard office equipment, including but not limited to computers, printers, scanners, phones, calculators, fax, software programs, and accounting machines and equipment. Daily/Several Times 4. Opens, sorts, and distributes mail. Daily/Several Times 5. Performs data entry and types documents, including utilization of word processing, spreadsheets, database systems, presentation and types of software; reviews documents for accuracy. Daily/Several Times 6. Processes and submits meeting requests, responds to requests as necessary, utilizing multiple software tools. Daily/Several Times 7. Assembles and verifies data and information in reports, records and databases; gathers basic information and data from other sources such as other departments, or outside agencies; prepares summaries, tabulations, or reports of data and information . Daily 8. Sets up basic filing systems and procedures; maintains and updates files, forms, records, inventories and documents, including complex files such as those of a legal or technical nature; updates logs and tracking systems; retrieves records and documents as requested. Daily 9. Codes items for posting, entering or listing; enters billing agreements and data into the financial management system; makes arithmetical calculations; maintains diversified records, including employee time and assignment records. Daily 10. Orders, maintains and issues supplies. Daily 11. Receives cash payments and makes change; proves and balances cash receipts; pays invoices; takes checks to the cashier. Daily 12. May assist in the training of less experienced workers. Intermittent 13. Prepares and drafts basic memoranda, correspondence, meeting notes and related forms, records or documents; compares a variety of documents such as purchase orders, receiving clips and others to check for arithmetical accuracy and general completeness. Intermittent 14. Performs other related duties as required. As Required *Frequency defined as Daily/Several Times, Daily, Weekly, Intermittent, or As Required Office Specialist I and II Education: Completion of high school or equivalent (General Education Development (GED) Test or California Proficiency Certificate). Office Specialist II Experience: One (1) year of experience in office clerical work. Acceptable Substitution A bachelor's degree from an accredited college or university may be substituted for the required experience. Incumbents may be required to have different combinations of the listed qualifications, or more specific job-related qualifications depending on the position. Basic Competencies (Needed at entry into the job in order to perform the essential duties.) Job Expertise - D emonstrates knowledge of and experience with applicable professional/technical principles and practices, Citywide and departmental procedures/policies and federal and state rules and regulations. Communication Skills - Effectively conveys information and expresses thoughts and facts clearly, orally and in writing; demonstrates effective use of listening skills; displays openness to other people's ideas and thoughts. Computer Skills - Experienced with common business computer applications including but not limited to: MS Outlook, MS Word, MS PowerPoint, MS Access, and MS Excel. Teamwork & Interpersonal Skills - Develops effective relationships with co-workers and supervisors by helping others accomplish tasks and using collaboration and conflict resolution skills. Customer Service - Demonstrates the ability to anticipate customers' needs and deliver services effectively and efficiently using professional demeanor. Flexibility - Makes effective decisions and achieves desired results in the midst of major changes in responsibilities, work processes, timeframes, performance expectations, organizational culture, or work environment. Multi-Tasking - Can handle multiple projects and responsibilities simultaneously; has handled a wide variety of assignments in past and/or curre
nt position(s). Reliability - Completes quality work assignments in a timely and efficient manner; fulfills responsibilities and maintains confidentiality as appropriate. Selection Process: The selection process will consist of an evaluation of the applicant's training and experience based on the application and responses to the Job Specific Questions. Only the candidates whose backgrounds best match the position will be invited to proceed in the selection process. Additional phases of the selection process will consist of one or more interviews . You must answer all job-specific questions in order to be considered for this vacancy or your application will be deemed incomplete and withheld from further consideration. If you have questions about the duties of these positions, the selection or hiring processes, please contact Anthony Vu at Anthony1.Vu@sanjoseca.gov The application deadline is on Wednesday, July 24, 2024 at 11:59 PM. Please allow adequate time to complete the application and submit before the deadline or the system may not save your application. If your online application was successfully submitted, you will receive an automatic confirmation email to the email address you provided. IF YOU DO NOT RECEIVE THE CONFIRMATION, please email CityCareers@sanjoseca.gov and we will research the status of your application. Please contact Human Resources at (408) 535-1285, or Human.Resources@sanjoseca.gov if you have any questions.
University Medical Center of Southern Nevada
Las Vegas, Nevada, United States
Position Summary ***PER DIEM OPENING*** As an academic medical center with a rich history of providing life-saving treatment in Southern Nevada, UMC serves as the anchor hospital of the Las Vegas Medical District, offering Nevada’s highest level of care to promote successful medical outcomes for patients. We are home to Nevada's ONLY Level I Trauma Center, Designated Pediatric Trauma Center, Burn Care Center, and Transplant Center. We are a Pathway Designated facility by ANCC, and we are on our journey to Magnet status. Position Summary: Performs difficult and specialized office tasks including processing and providing information on reports, claims, forms and applications for specialized hospital functions. Job Requirement Education/Experience: Equivalent to graduation from high school and three (3) years of clerical experience in area of specialty. Additional and/or Preferred Position Requirements PREFERENCES WILL BE GIVEN TO APPLICANTS WHO DOCUMENTS THE FOLLOWING: Knowledge of technical medical and legal terminology as applicable to vital statistics/records (Birth/Death certificates) Knowledge of laws pertaining to vital statistics Previous experience working with Health Department and Office of Vital Records in Carson City Previous experience with NETSMART Previous experience with EPIC Current Notary Public Certification Word and Excel proficiency Knowledge, Skills, Abilities, and Physical Requirements Knowledge of: Specialized knowledge of area of assignment; office theories and principles; hospital and departmental policies and procedures; laws, rules and regulations governing area of assignment; terminology used in area of assignment; business arithmetic; department and hospital safety practices and procedures; patient rights; infection control policies and procedures; handling, storage, use and disposal of hazardous materials; department and hospital emergency response policies and procedures. Skill in: Filling out claims, forms and applications according to laws and guidelines in area of assignment; preparing technical and statistical reports; performing technical, specialized, complex and difficult office support work; using initiative and judgement within established procedural guidelines; organizing own work, setting priorities and meeting critical deadlines; preparing presentation materials for program or service offered; developing interpersonal relations with a variety of people; using computers and related software applications; using general office equipment such as phones, copiers, facsimiles and adding machines; communicating with a wide variety of people from diverse socio-economic and ethnic backgrounds; establishing and maintaining effective working relationships with all personnel contacted in the course of duties; efficient, effective and safe use of equipment. Physical Requirements and Working Conditions: Mobility to work in a typical office setting and use standard office equipment, vision to read printed materials and a VDT screen, stamina to remain seated and maintain concentration for extended periods of time, and hearing and speech to communicate effectively in person and over the telephone. Strength and agility to exert up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this classification. Per Diem and Temporary Employees are not eligible to receive benefits. Closing Date/Time: Continuous
Jul 13, 2024
Part Time
Position Summary ***PER DIEM OPENING*** As an academic medical center with a rich history of providing life-saving treatment in Southern Nevada, UMC serves as the anchor hospital of the Las Vegas Medical District, offering Nevada’s highest level of care to promote successful medical outcomes for patients. We are home to Nevada's ONLY Level I Trauma Center, Designated Pediatric Trauma Center, Burn Care Center, and Transplant Center. We are a Pathway Designated facility by ANCC, and we are on our journey to Magnet status. Position Summary: Performs difficult and specialized office tasks including processing and providing information on reports, claims, forms and applications for specialized hospital functions. Job Requirement Education/Experience: Equivalent to graduation from high school and three (3) years of clerical experience in area of specialty. Additional and/or Preferred Position Requirements PREFERENCES WILL BE GIVEN TO APPLICANTS WHO DOCUMENTS THE FOLLOWING: Knowledge of technical medical and legal terminology as applicable to vital statistics/records (Birth/Death certificates) Knowledge of laws pertaining to vital statistics Previous experience working with Health Department and Office of Vital Records in Carson City Previous experience with NETSMART Previous experience with EPIC Current Notary Public Certification Word and Excel proficiency Knowledge, Skills, Abilities, and Physical Requirements Knowledge of: Specialized knowledge of area of assignment; office theories and principles; hospital and departmental policies and procedures; laws, rules and regulations governing area of assignment; terminology used in area of assignment; business arithmetic; department and hospital safety practices and procedures; patient rights; infection control policies and procedures; handling, storage, use and disposal of hazardous materials; department and hospital emergency response policies and procedures. Skill in: Filling out claims, forms and applications according to laws and guidelines in area of assignment; preparing technical and statistical reports; performing technical, specialized, complex and difficult office support work; using initiative and judgement within established procedural guidelines; organizing own work, setting priorities and meeting critical deadlines; preparing presentation materials for program or service offered; developing interpersonal relations with a variety of people; using computers and related software applications; using general office equipment such as phones, copiers, facsimiles and adding machines; communicating with a wide variety of people from diverse socio-economic and ethnic backgrounds; establishing and maintaining effective working relationships with all personnel contacted in the course of duties; efficient, effective and safe use of equipment. Physical Requirements and Working Conditions: Mobility to work in a typical office setting and use standard office equipment, vision to read printed materials and a VDT screen, stamina to remain seated and maintain concentration for extended periods of time, and hearing and speech to communicate effectively in person and over the telephone. Strength and agility to exert up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this classification. Per Diem and Temporary Employees are not eligible to receive benefits. Closing Date/Time: Continuous
City of Buckeye, AZ
Buckeye, Arizona, United States
Position Scope Under general supervision, provides advanced-level support for the utility billing, revenue recovery and management staff dealing directly with the public, in person, and over the telephone, in order to process service requests, import payments, balance accounts, process permits and establish new accounts within the finance utility billing division. Embrace the New - Do Right - Lend a Hand - Find a Way - Enjoy our Work - Celebrate Uniqueness Primary Duties and Responsibilities The following duties ARE NOT intended to serve as a comprehensive list of all duties performed by all employees in this classification, only a representative summary of the primary duties and responsibilities. Incumbent(s) may not be required to perform all duties listed and may be required to perform additional, position-specific duties. Researches and resolves problems including missing or incorrect meter information, duplicate locations, and customer data. Processes all imported payment batches daily. Prepares all weekly auto-pay batches and bank drafts. Performs complex research on accounts as requested by Customer Service Representatives. Manages all hydrant meter applications/terminations and works closely with filed staff to ensure all field actions match what is billed to the customer. Assists Billing Specialist staff with field work orders that cannot be completed. Assists Billing Specialist with set up of meter for new build properties. Is key contact for all permitting issues Assists with data entry in system for route changes for field staff. Assists Supervisor with revenue recovery tasks Assists Administrative Manager with annual sewer reports, appeals and related data entry. Provides back-up for customer service phones during periods of high volume. Assists Administrative Manager with projects such as benchmarking, and end of month reports. Reconciles and prepares daily deposit for accounting and armored transport. May assist with payment arrangements. Performs other duties as assigned or required. Minimum Qualifications & Position Requirements Education and Experience: High School diploma or GED equivalent and three (3) years of customer service experience in a high-volume customer service environment, including clerical, computer, and call center experience, preferably in a service billing environment; OR an equivalent combination of education and experience. Necessary Knowledge, Skills and Abilities: Knowledge of: City policies and procedures. Utility customer service functions, methods, principles, techniques, and procedures. Computer work order systems Principles of record keeping and records management. Skill in: Operating a personal computer utilizing a variety of business software. Effective oral and written communication. Cash handling and cash drawer balancing procedures. Ability to: Research and analyze accounts to be able to explain their status to customers. Make basic mathematical calculations and draw logical conclusions. Maintain a high level of attention to detail over extended period of time. Prioritize work to meet established deadlines. Maintain a professional and courteous demeanor, utilizing excellent customer service, and communications skills. Interact with coworkers, management staff and other City employees to establish and maintain effective working relationships. Additional Information Physical Demands / Work Environment: Standard office environment. Reports To: Utility Billing Supervisor Work Schedule: Monday - Friday, 8:00am - 5:00pm Hiring Range: $22.00 - $27.51 hourly, $45,760.00 - $57,220.80 annually 12-Month Goals: Demonstrate the ability to process payment imports from the various cash programs. Demonstrate the ability to independently research and troubleshoot payment issues. Become fully trained in all customer services functions. Demonstrate the ability to learn all City cash handling procedures. Demonstrate the ability to multi-task as needed. Demonstrate the ability to deescalate customer issues and concerns. EQUAL EMPLOYMENT OPPORTUNITY : It is the policy of the city to provide employment opportunities to all persons based solely on ability, regardless of race, color, religion, sex, national origin, age, sexual orientation, gender identity or disability. Employee Benefits & Wellness The City offers a comprehensive benefits package to full-time classified and management employees. Part-time classified employees may be eligible for select benefits where defined. For complete Benefit Plan & Wellness Information, please visit the City website at: Benefits & Wellness City benefit plans are subject to change at any time. Closing Date/Time: 7/29/2024 6:00 PM Mountain
Jul 17, 2024
Full Time
Position Scope Under general supervision, provides advanced-level support for the utility billing, revenue recovery and management staff dealing directly with the public, in person, and over the telephone, in order to process service requests, import payments, balance accounts, process permits and establish new accounts within the finance utility billing division. Embrace the New - Do Right - Lend a Hand - Find a Way - Enjoy our Work - Celebrate Uniqueness Primary Duties and Responsibilities The following duties ARE NOT intended to serve as a comprehensive list of all duties performed by all employees in this classification, only a representative summary of the primary duties and responsibilities. Incumbent(s) may not be required to perform all duties listed and may be required to perform additional, position-specific duties. Researches and resolves problems including missing or incorrect meter information, duplicate locations, and customer data. Processes all imported payment batches daily. Prepares all weekly auto-pay batches and bank drafts. Performs complex research on accounts as requested by Customer Service Representatives. Manages all hydrant meter applications/terminations and works closely with filed staff to ensure all field actions match what is billed to the customer. Assists Billing Specialist staff with field work orders that cannot be completed. Assists Billing Specialist with set up of meter for new build properties. Is key contact for all permitting issues Assists with data entry in system for route changes for field staff. Assists Supervisor with revenue recovery tasks Assists Administrative Manager with annual sewer reports, appeals and related data entry. Provides back-up for customer service phones during periods of high volume. Assists Administrative Manager with projects such as benchmarking, and end of month reports. Reconciles and prepares daily deposit for accounting and armored transport. May assist with payment arrangements. Performs other duties as assigned or required. Minimum Qualifications & Position Requirements Education and Experience: High School diploma or GED equivalent and three (3) years of customer service experience in a high-volume customer service environment, including clerical, computer, and call center experience, preferably in a service billing environment; OR an equivalent combination of education and experience. Necessary Knowledge, Skills and Abilities: Knowledge of: City policies and procedures. Utility customer service functions, methods, principles, techniques, and procedures. Computer work order systems Principles of record keeping and records management. Skill in: Operating a personal computer utilizing a variety of business software. Effective oral and written communication. Cash handling and cash drawer balancing procedures. Ability to: Research and analyze accounts to be able to explain their status to customers. Make basic mathematical calculations and draw logical conclusions. Maintain a high level of attention to detail over extended period of time. Prioritize work to meet established deadlines. Maintain a professional and courteous demeanor, utilizing excellent customer service, and communications skills. Interact with coworkers, management staff and other City employees to establish and maintain effective working relationships. Additional Information Physical Demands / Work Environment: Standard office environment. Reports To: Utility Billing Supervisor Work Schedule: Monday - Friday, 8:00am - 5:00pm Hiring Range: $22.00 - $27.51 hourly, $45,760.00 - $57,220.80 annually 12-Month Goals: Demonstrate the ability to process payment imports from the various cash programs. Demonstrate the ability to independently research and troubleshoot payment issues. Become fully trained in all customer services functions. Demonstrate the ability to learn all City cash handling procedures. Demonstrate the ability to multi-task as needed. Demonstrate the ability to deescalate customer issues and concerns. EQUAL EMPLOYMENT OPPORTUNITY : It is the policy of the city to provide employment opportunities to all persons based solely on ability, regardless of race, color, religion, sex, national origin, age, sexual orientation, gender identity or disability. Employee Benefits & Wellness The City offers a comprehensive benefits package to full-time classified and management employees. Part-time classified employees may be eligible for select benefits where defined. For complete Benefit Plan & Wellness Information, please visit the City website at: Benefits & Wellness City benefit plans are subject to change at any time. Closing Date/Time: 7/29/2024 6:00 PM Mountain
Sacramento County, CA
Sacramento, California, United States
The Position Come join one of Forbes Magazine's Best Employers! This is a limited continuous filing exam. Next filing cut-offs are at 5:00 pm on: 8/2/2024, 9/6/2024, 10/4/2024, 11/1/2024, 12/6/2024 Level 1 - $4,524.00 - $5,496.67/month Level 2 - $5,108.67 - $6,210.06/month The Human Services Specialist Level I/II, under general supervision, performs duties in the provisions of public assistance benefits and/or basic employment services to customers and facilitates referrals to available resources, and/or applies regulations and procedures to determine eligibility for one or more public assistance programs. Interfaces and coordinates with other department staff to provide customer services or to provide or clarify information. Examples of Knowledge and Abilities Knowledge of Goals and objectives of public social services Various public assistance programs available to customers and associated rules and regulations Public transportation services Public and private community resources and their programs and processes Techniques for working with a variety of individuals from various socio-economic, ethnic and cultural backgrounds Applicable laws, rules and regulations governing the field of public welfare Interviewing techniques Office procedures, methods, and equipment including computers and applicable software applications such as word processing, spreadsheets, databases, and other specialized applications related to area of assignment Basic arithmetic (i.e., addition, subtraction, multiplication, division, decimals, percentages, ratios, and fractions) English usage, spelling, grammar, and punctuation Signs of mental illness, domestic violence, drug and alcohol abuse, and child/elder abuse Principles of active listening, verbal and non-verbal communication, and non-verbal cues Effective case management and time management practices Principles and practices of effective customer service, including understanding, courtesy, diplomacy, empathy, concern, and politeness Confidentiality requirements Effective conflict resolution Ability to Communicate effectively with persons from a variety of social, cultural and economic backgrounds Demonstrate empathy and understanding Read, interpret, apply, and explain complex rules, regulations, programs and policies Review output from State automated systems and determine when information is incorrect Adapt or modify approach based on customer’s needs and/or situation Work effectively with people of diverse life styles and varying attitudes Interview effectively in a wide variety of circumstances and elicit sensitive information in an effective, but tactful manner Establish and maintain cooperative, effective working relationships with customers, co-workers, other agencies and the general public Understand non-verbal cues and read body language Identify barriers to self-sufficiency and appropriate resources/referrals to address barriers, including difficult and sensitive situations Learn to recognize signs of child/elder abuse Learn to recognize signs of mental illness, domestic violence, and drug and alcohol abuse, as it related to work assignment Maintain composure in stressful or difficult situations and diffuse upset or angry individuals Navigate through various database systems and effectively locate, enter, and retrieve information Research and find information on the internet Assist customers in attaining needed services Listen effectively Adapt to frequent changes and demonstrate flexibility Communicate clearly and concisely, verbally and in writing Maintain appropriate boundaries with customers Independently initiate and respond to correspondence Reason logically, understand and follow complex instructions and procedures Compile various records and information accurately; evaluate the accuracy of information Analyze situations accurately and adopt an effective course of action Effectively organize and prioritize work assignments Complete a high volume of work and meet deadlines amid multiple interruptions Keep accurate and orderly records Make arithmetical computations accurately and rapidly Maintain confidential information Identify potential fraud and respond appropriately Employment Qualifications Minimum Qualifications Either: Successful completion of 60 semester or 90 quarter units from an accredited college or university with 24 semester or 36 quarter units in Social Work, Sociology, Psychology, Counseling or other field closely related to the intent of the class. Or: Two years of full-time, paid experience with responsibility for one or more of the following: obtaining and recording factual information; explaining rules, regulations, policies, or procedures; decision making based on complex rules and regulations; and/or written and financial record keeping at a clerical or higher level. NOTE: Related fields above may include Behavioral Science, Child Development, Community Health Education, Cultural Anthropology, Ethnic Studies, Family Studies, Gerontology, Human Development, Mental Health, and Public Health. Note: If the word “experience” is referenced in the minimum qualifications, it means full-time paid experience unless the minimum qualification states that volunteer experience is acceptable. Part-time paid experience may be accumulated and pro-rated to meet the total experience requirements. Note: If the minimum qualifications include an educational or certificate/license requirement, applicants must submit proof of requirements with the application. Failure to submit proof of requirements may result in disqualification from the examination. Unofficial transcripts are acceptable. For guidelines on submitting acceptable proof of educational requirements, please click here or speak to someone in our office before the cut-off date listed in this notice. General Qualifications Criminal History and Background Checks: The County may access criminal history information on candidates who have accepted a conditional offer of appointment for this class consistent with the provisions of Board of Supervisors Resolution No. 82-602, Personnel Policies and Procedures, and applicable federal and state laws. The County shall not consider for employment any candidate who has been convicted of a felony or misdemeanor that relates to or impacts the candidate’s ability to perform the job duties of this class unless it is determined that mitigating circumstances exist. For purposes of accessing criminal history information, the candidate will be fingerprinted. A subsequent arrest notification may be obtained. The County may also conduct a background check on the candidate prior to appointment to a position within this class. The background check may include personal and professional reference checks, credit history checks where authorized by Labor Code section 1024.5, Social Security Number verification, professional license/registration verification, military service information and driving history. Information obtained in the course of this background check will be considered by the appointing authority in the selection process. In obtaining such information, the County will comply with applicable consent and disclosure practices in the Fair Credit Reporting Act and the California Investigative Consumer Reporting Agencies Act. License Requirement: A valid California Driver License, Class C or higher, may be required at the time of appointment. Failure to obtain or maintain the appropriate California Driver License may constitute cause for personnel action in accordance with Civil Service Rules or applicable bargaining agreement. Individuals who do not meet this requirement due to disability will be reviewed on a case-by-case basis. Child and Elder Abuse Reporting: Persons selected for employment must, as a condition of employment, sign a statement agreeing to comply with Section 11166 of the California Penal Code and Section 15630 of the Welfare and Institutions Code relating to child and elder abuse reporting. Working conditions: Some positions in this class may require the incumbent to: Be exposed to and/or interact with hostile, emotionally disturbed or mentally ill persons and/or confrontational interpersonal situations. Work in dangerous, high crime areas of the community. Work during non-routine hours, standby and/or callback. Work in and around substandard living areas with exposure to common communicable diseases or conditions. Work outside in all types of climatic conditions including inclement, very hot and/or cold weather. On a continuous basis, answer a high volume of telephone calls, and/or work in a call center environment. Special skills: Special skills classes require sufficient knowledge to speak, read and write fluently a language other than Standard English; and/or knowledge of a multi-cultural group encompassing but not limited to: family member roles and living environments; the various characteristics or problems unique to the group in employment, education, health, economics and social customs; and current social movements involving the group. Incumbents use the specific language and multi-cultural knowledge in the performance of typical duties, incorporating this knowledge to appropriately serve customers and families in a manner that is culturally competent and affirming. In addition, incumbents translate and interpret using Standard English and a language other than Standard English, and act as a consultant to others regarding the specific multi-cultural group. Human Services Specialist Level I/II - African American Culture Human Services Specialist Level I/II - Arabic Language and Middle Eastern Culture Human Services Specialist Level I/II - Armenian Language and Culture Human Services Specialist Level I/II - Cambodian Language and Culture Human Services Specialist Level I/II - Chinese Language and Culture Human Services Specialist Level I/II - Farsi Language and Persian Culture Human Services Specialist Level I/II - Hmong Language and Culture Human Services Specialist Level I/II - Japanese Language and Culture Human Services Specialist Level I/II - Korean Language and Culture Human Services Specialist Level I/II - Lao Language and Culture Human Services Specialist Level I/II - Mien Language and Culture Human Services Specialist Level I/II - Native American Culture Human Services Specialist Level I/II - Punjabi Language and East Indian Culture Human Services Specialist Level I/II - Russian Language and Culture Human Services Specialist Level I/II - Spanish Language and Latin Culture Human Services Specialist Level I/II - Tagalog Language and Filipino Culture Human Services Specialist Level I/II - Ukrainian Language and Culture Human Services Specialist Level I/II - Vietnamese Language and Culture Probationary Period The probationary period for this classification is twelve (12) months. Application and Testing Information APPLICATION Qualified applicants are encouraged to apply immediately. All applicants must complete and submit an online County of Sacramento employment application by 5:00 PM on the posted cut-off date. Click here to apply. County of Sacramento Department of Personnel Services Employment Services Division 700 H Street, Room 4667 Sacramento, CA 95814 Phone (916) 874-5593; 7-1-1 California Relay Service Email EmployOffice@Saccounty.net Inter-Office Mail Code: 09-4667 www.SacCountyJobs.net Employment applications and all documentation requested in this announcement must be submitted by 5:00 p.m. on the cut-off date. Employment Services is not responsible for any issues or delays caused by an applicant's computer or web browser. Applicants will be automatically logged out if they have not submitted their applications and all documentation prior to 5:00 p.m. on the cut-off date. Your application should highlight all relevant education, training, and experience, and clearly indicate how you meet the minimum qualifications for the position as of the cut-off date. Application information must be current, concise and related to the requirements in this job announcement. You may only apply for this recruitment once. Duplicate and incomplete applications will be disqualified. A resume may be included with your application, however it will not substitute for the information requested on the application. SUPPLEMENTAL QUESTIONNAIRE Applicants are required to provide a full and complete response to each supplemental question. The Supplemental Questionnaire is located in the tab marked "Supplemental Questions". Please be descriptive in your response. Note: Responses of "See Resume" or "See Application", or copy and paste of work experience are not qualifying responses and will not be considered. Supplemental Questionnaires must be submitted by 5:00 p.m. on the cut-off date. Employment Services is not responsible for any issues or delays caused by an applicant's computer or web browser. Applicants will be automatically logged out if they have not submitted their applications and all documentation prior to 5:00 p.m. on the cut-off date. The supplemental questions are designed to elicit specific information regarding a candidate's experience, education, and training. Responses should be consistent with the information on your application and are subject to verification. Please provide place of employment, pertinent dates, and concise, descriptive and detailed information for each question. If a job included responsibilities applicable to several questions, separate the different functions of the job to answer all the questions completely. Resumes or referral to the application or other questionnaire responses will not be accepted in lieu of completing each question. If you have no experience, write "no experience" for the appropriate question. For many individuals, it is more efficient to develop responses to the supplemental questions in a word processing document and then paste them into the final document to be submitted. Changes or corrections to your Supplemental Questionnaire cannot be made once your application packet has been submitted. If the Supplemental Questionnaire is used in the Formula Rate exam, failure to complete all of the questions or incomplete responses will result in a lower score. While scoring the Supplemental Questionnaire, the candidate's application and/or attachments will not be reviewed , therefore, a candidate's responses to the questions should be accurate, thorough, detailed, and complete. FORMULA RATE EXAMINATION (Weighted 100%) All candidates meeting the minimum qualifications by the cut-off date will have their Supplemental Questionnaire scored in the Formula Rate Examination. This examination will evaluate the relevance, level, recency, progression and quality of candidate's education, training and experience. The candidate's application or other materials will not be included in this examination. Therefore, the candidate's responses to the supplemental questionnaire should be thorough, detailed and complete. The score from the Formula Rate Examination will determine the ranking on the eligible/employment list for this job. All candidates competing in the testing process will receive written notice of their examination results by email. Notices can also be accessed in their governmentjobs.com inbox. Applicants achieving a passing score will be placed on the eligible list in rank order. The rank is determined by the test score attained from the examination. FREQUENTLY ASKED QUESTIONS Click here for Frequently Asked Questions (FAQ's) For information regarding County jobs: www.saccountyjobs.net Sacramento County is about enriching communities to thrive. We strive to create inclusive workplaces that reflect the communities we serve. We value and celebrate the unique perspectives, backgrounds, abilities, and diverse dimensions of our employees and residents. Through transparency, courage, innovation, and trust we are committed to advance equity and transformational change. We are a proud equal opportunity employer. If you need assistance or an accommodation due to a disability for any phase of the hiring process, please contact our Disability Compliance Office at dco@saccounty.gov or 916-874-7642, CA Relay 711. EMPLOYEE BENEFITS As an employee of the County of Sacramento, there will be a variety of benefits available to you. These benefits currently include: health, dental and life insurance; flexible spending account options for dependent care and unreimbursed dental and/or medical cost; and an employee assistance program (EAP). GENERAL BENEFITS: Most employee benefits are similar to the following for all County employees. However, some benefits differ, depending on the employee representation unit to which the employee's job classification is assigned. Information about the exact benefits applicable to a particular job classification may be obtained from the Sacramento County Department of Benefits or by visiting www.saccountyjobs.net. TEMPORARY POSITIONS: Most benefits do not apply to temporary positions. The explanations of benefits applies to employees in regular positions. SALARY STEP INCREASES: The beginning salary and the top of the salary range are usually shown on the job announcement. Upon satisfactory service, salary increases of approximately 5% are given annually until the top of the salary range has been attained. PAY: All employees are paid bi-weekly via direct deposit into the employee's bank account. The pay period covers fourteen (14) calendar days, starting on a Sunday and ending on the second Saturday thereafter. Salaries are generally paid on the Friday following the end of the pay period. Employees can set up their direct deposit and access their pay information via Employee Self Service in MySacCounty. VACATION: Generally, vacation with pay begins at 10 days annually. With increase over a period of years, the maximum annual vacation with pay is 25 days. HOLIDAYS: 14.5 holidays per year as recognized. SICK LEAVE: Equivalent to 15 days annually, unlimited accumulation. Upon retirement, unused sick leave is converted to retirement service credit. PARENTAL LEAVE: Entitles a regular County employee, with at least one year of continuous employment, to schedule a paid parental leave of up to 160 hours upon the birth or during the process of an adoption of a minor child. Parental leave shall be approved by the employee's appointing authority, except where the granting of the parental leave request would unduly interfere with or cause severe hardship upon department operations. TUITION REIMBURSEMENT: Dependent upon union agreements, regular County employees may be eligible to receive Tuition Reimbursement. The costs for course tuition/registration fees and required books/supplies are eligible for reimbursement. Tuition reimbursement amounts may vary depending upon union agreement. RETIREMENT: Social Security and Sacramento County Employees' Retirement System coverage. HEALTH INSURANCE: The County offers a variety of health plan design options to fit individual needs. DENTAL INSURANCE: The County provides a comprehensive dental benefit program for regular full-time and part-time employees and their eligible dependents. This plan pays on a set fee schedule that varies by procedure. Any amount over the fee schedule is the employee's responsibility. The yearly maximum is $2,000 per person, not including orthodontia. The orthodontic benefit is 50% of covered charges with a lifetime maximum of $1,000 per person. LIFE INSURANCE: The County of Sacramento provides a basic life insurance benefit of $15,000 to all eligible employees at no cost. Additional coverage may be purchased through payroll deduction. DEFERRED COMPENSATION: The County offers a Deferred Compensation Program which enables employees to save in a systematic way without paying income tax on either the payroll deduction or the earned interest, prior to withdrawal. EMPLOYEE ASSISTANCE PROGRAM: The County of Sacramento provides an Employee Assistance Program (EAP) for employees and their eligible dependents. The EAP offers confidential, professional counseling services in areas such as: Legal Advice/Difficult Decisions Marriage or Family Relationships Financial or Credit Worries/Elder Care Alcohol and Drug Abuse WELLNESS INCENTIVE PROGRAM: The County will recognize and award time off to eligible employees who maintain an excellent attendance record. FLEXIBLE SPENDING ACCOUNT: The County offers regular employees two separate Flexible Spending Accounts (FSA's). These accounts allow employees to set money aside, on a pre-tax basis via payroll deduction, to pay for medical, dental or dependent care expenses. DEPENDENT CARE REIMBURSEMENT ACCOUNT: Employees may set aside pre-tax dollars to pay for qualified childcare or dependent care expenses that are necessary for the employee and/or spouse to continue working. MEDICAL REIMBURSEMENT ACCOUNT: The Medical Reimbursement Account allows pre-tax dollars to be set aside to pay for out-of-pocket expenses that are not paid by insurance or reimbursed by any other benefit plan. WORKERS' COMPENSATION: In case of injury while on the job, each employee is protected under the Workers' Compensation laws of California. SACRAMENTO CREDIT UNION: The credit union offers loan facilities and systematic saving plans through payroll deduction. SELECTION AND PLACEMENT Sacramento County encourages applications from all persons regardless of race, color, ancestry, religious creed, national origin, gender, disability, political affiliation, or age. Certain age limits may be required by law, ordinance, or Civil Service direction for specific classifications such as those identified with hazardous occupations. MINIMUM QUALIFICATIONS: Please read carefully the "Minimum Qualifications" section of your announcement. You must meet those qualifications by the application deadline date unless otherwise specified. Your application must clearly show you meet the minimum qualifications by the application deadline date, or it will not be accepted. All statements are subject to verification. "Experience" means full-time paid experience unless the announcement states that volunteer experience is acceptable. Part-time paid experience may be accumulated and pro-rated to meet the total experience requirements. PROMOTIONAL EXAMINATIONS: If the announcement indicates the examination is given on a promotional basis, candidates must hold permanent status in Sacramento County Civil Service by the application deadline date and must meet the minimum qualifications. OPEN EXAMINATIONS: Any person who meets the minimum qualifications may apply. CONTINUOUS FILING EXAMINATIONS: Applicants are eligible to reapply to and retake a continuous filing exam after 6 months from the date the previous exam results was received. ELIGIBLE LISTS: Names of qualified persons who made a passing score on an examination are entered, in order of their final grades, on an eligible list. To fill each vacancy, the hiring department will make a selection from among the top three ranks on the employment lists. EXAMINATION RATINGS: Unless otherwise stated on the announcement: To be successful, candidates must obtain a rating of at least 70% on each part of the examination. This may be an adjusted score or an arithmetic 70% of the total possible score as determined by the Director. APPEAL PROCESS: Persons who believe their applications have been improperly rejected may request the Employment Services Division to review its decision to reject the application. If the applicant desires to submit additional proof of qualifications, such proof must be received by Personnel Services not less than two (2) calendar days prior to the scheduled date for the examination. Persons who are disqualified in any phase of the examination may appeal such adverse action, in writing, to the Civil Service Commission, 700 H Street, Room 2640, Sacramento, CA 95814, telephone: (916) 874-5586. Such appeals must be filed within thirty (30) calendar days after notice of the adverse action was mailed to the candidate. FOR MORE INFORMATION PLEASE VISIT OUR FREQUENTLY ASKED QUESTIONS (FAQs): https://personnel.saccounty.net/Pages/EmploymentServicesFAQs.aspx OTHER INFORMATION VETERAN'S PREFERENCE: Military veterans who have served during wartime shall be given preference in initial appointment to County service. Such preference shall apply, provided the veteran has first achieved a minimum passing score in the examination. The passing score of a veteran shall be annotated to indicate the veteran's score shall be regarded as 5 points or higher, OR 10 points higher for disabled veterans, only for the purpose of determining the three ranks along with which the veteran's name shall be certified. No score shall actually be changed and no new rank shall be created as a result of application of veteran's preference for certification purposes. "Disabled Veteran" means any veteran who has served during wartime and, who, as of the final filing date for an examination is declared by the United States Veterans Administration or military service department to be 10% or more disabled as a result of his/her military service. Persons claiming eligibility for disabled veteran's preference must submit to the employment office, on or before the application deadline date, a certification from the United States Veterans Administration or a military service department, dated within 1 year, which certifies the present existence of a service related disability of 10% or more, or other acceptable proof of such disability as a result of his/her military service. Persons claiming eligibility for veterans preference must submit a copy of Form DD 214 or other acceptable proof of veteran's status on or before the final filing date for the examination. For purpose of this rule "reserve" status does not constitute active duty. CITIZENSHIP OR AUTHORIZED ALIEN REQUIREMENT: As required by the Immigration Reform and Control Act, all County employees must be United States citizens or aliens lawfully authorized to work in the United States. Proof of citizenship or authorized status will be required prior to appointment. CONFLICT OF INTEREST CODE: Some County Civil Service positions are covered by financial disclosure requirements intended to identify potential conflicts of interest. CONCURRENT EMPLOYMENT: No employee may concurrently occupy more than one County position. SPECIAL SKILL QUALIFICATIONS (WHEN SPECIFIED ON THE APPLICATION): Persons who have special skills required by some (but not all) positions in a class may be certified ahead of others provided that: Such special skills are based on the duties and requirements of the positions and are in conformance with merit system and equal opportunity principles, and The certification of eligibles who possess special skills have been approved by the Civil Service Commission. PRE-EMPLOYMENT MEDICAL EXAMINATION & DRUG TESTING: The County of Sacramento is committed to maintaining a drug and alcohol free workplace. All persons selected for appointment to positions must pass a medical examination and a drug test, administered by the County at no cost to the applicant. DRIVER LICENSE: Possession of a valid California Driver License may be required for some positions. PROBATIONARY PERIOD: Regular positions are subject to a probationary period which is an extension of the selection process. Unless otherwise indicated on the announcement, the probationary period is six (6) months. AGENCY SHOP/FAIR SHARE FEE: Some positions require, as a condition of continued employment, that the person either: 1. Become a union member; 2. Pay a fair share fee to the union; or, 3. Meet specific requirements under which an equivalent amount must be paid to a charity. FINGERPRINTING AND CRIMINAL RECORD CHECKS: Fingerprinting and criminal record checks are required for some positions. Closing Date/Time: 7/3/2025 12:00 AM Pacific
Jul 20, 2024
The Position Come join one of Forbes Magazine's Best Employers! This is a limited continuous filing exam. Next filing cut-offs are at 5:00 pm on: 8/2/2024, 9/6/2024, 10/4/2024, 11/1/2024, 12/6/2024 Level 1 - $4,524.00 - $5,496.67/month Level 2 - $5,108.67 - $6,210.06/month The Human Services Specialist Level I/II, under general supervision, performs duties in the provisions of public assistance benefits and/or basic employment services to customers and facilitates referrals to available resources, and/or applies regulations and procedures to determine eligibility for one or more public assistance programs. Interfaces and coordinates with other department staff to provide customer services or to provide or clarify information. Examples of Knowledge and Abilities Knowledge of Goals and objectives of public social services Various public assistance programs available to customers and associated rules and regulations Public transportation services Public and private community resources and their programs and processes Techniques for working with a variety of individuals from various socio-economic, ethnic and cultural backgrounds Applicable laws, rules and regulations governing the field of public welfare Interviewing techniques Office procedures, methods, and equipment including computers and applicable software applications such as word processing, spreadsheets, databases, and other specialized applications related to area of assignment Basic arithmetic (i.e., addition, subtraction, multiplication, division, decimals, percentages, ratios, and fractions) English usage, spelling, grammar, and punctuation Signs of mental illness, domestic violence, drug and alcohol abuse, and child/elder abuse Principles of active listening, verbal and non-verbal communication, and non-verbal cues Effective case management and time management practices Principles and practices of effective customer service, including understanding, courtesy, diplomacy, empathy, concern, and politeness Confidentiality requirements Effective conflict resolution Ability to Communicate effectively with persons from a variety of social, cultural and economic backgrounds Demonstrate empathy and understanding Read, interpret, apply, and explain complex rules, regulations, programs and policies Review output from State automated systems and determine when information is incorrect Adapt or modify approach based on customer’s needs and/or situation Work effectively with people of diverse life styles and varying attitudes Interview effectively in a wide variety of circumstances and elicit sensitive information in an effective, but tactful manner Establish and maintain cooperative, effective working relationships with customers, co-workers, other agencies and the general public Understand non-verbal cues and read body language Identify barriers to self-sufficiency and appropriate resources/referrals to address barriers, including difficult and sensitive situations Learn to recognize signs of child/elder abuse Learn to recognize signs of mental illness, domestic violence, and drug and alcohol abuse, as it related to work assignment Maintain composure in stressful or difficult situations and diffuse upset or angry individuals Navigate through various database systems and effectively locate, enter, and retrieve information Research and find information on the internet Assist customers in attaining needed services Listen effectively Adapt to frequent changes and demonstrate flexibility Communicate clearly and concisely, verbally and in writing Maintain appropriate boundaries with customers Independently initiate and respond to correspondence Reason logically, understand and follow complex instructions and procedures Compile various records and information accurately; evaluate the accuracy of information Analyze situations accurately and adopt an effective course of action Effectively organize and prioritize work assignments Complete a high volume of work and meet deadlines amid multiple interruptions Keep accurate and orderly records Make arithmetical computations accurately and rapidly Maintain confidential information Identify potential fraud and respond appropriately Employment Qualifications Minimum Qualifications Either: Successful completion of 60 semester or 90 quarter units from an accredited college or university with 24 semester or 36 quarter units in Social Work, Sociology, Psychology, Counseling or other field closely related to the intent of the class. Or: Two years of full-time, paid experience with responsibility for one or more of the following: obtaining and recording factual information; explaining rules, regulations, policies, or procedures; decision making based on complex rules and regulations; and/or written and financial record keeping at a clerical or higher level. NOTE: Related fields above may include Behavioral Science, Child Development, Community Health Education, Cultural Anthropology, Ethnic Studies, Family Studies, Gerontology, Human Development, Mental Health, and Public Health. Note: If the word “experience” is referenced in the minimum qualifications, it means full-time paid experience unless the minimum qualification states that volunteer experience is acceptable. Part-time paid experience may be accumulated and pro-rated to meet the total experience requirements. Note: If the minimum qualifications include an educational or certificate/license requirement, applicants must submit proof of requirements with the application. Failure to submit proof of requirements may result in disqualification from the examination. Unofficial transcripts are acceptable. For guidelines on submitting acceptable proof of educational requirements, please click here or speak to someone in our office before the cut-off date listed in this notice. General Qualifications Criminal History and Background Checks: The County may access criminal history information on candidates who have accepted a conditional offer of appointment for this class consistent with the provisions of Board of Supervisors Resolution No. 82-602, Personnel Policies and Procedures, and applicable federal and state laws. The County shall not consider for employment any candidate who has been convicted of a felony or misdemeanor that relates to or impacts the candidate’s ability to perform the job duties of this class unless it is determined that mitigating circumstances exist. For purposes of accessing criminal history information, the candidate will be fingerprinted. A subsequent arrest notification may be obtained. The County may also conduct a background check on the candidate prior to appointment to a position within this class. The background check may include personal and professional reference checks, credit history checks where authorized by Labor Code section 1024.5, Social Security Number verification, professional license/registration verification, military service information and driving history. Information obtained in the course of this background check will be considered by the appointing authority in the selection process. In obtaining such information, the County will comply with applicable consent and disclosure practices in the Fair Credit Reporting Act and the California Investigative Consumer Reporting Agencies Act. License Requirement: A valid California Driver License, Class C or higher, may be required at the time of appointment. Failure to obtain or maintain the appropriate California Driver License may constitute cause for personnel action in accordance with Civil Service Rules or applicable bargaining agreement. Individuals who do not meet this requirement due to disability will be reviewed on a case-by-case basis. Child and Elder Abuse Reporting: Persons selected for employment must, as a condition of employment, sign a statement agreeing to comply with Section 11166 of the California Penal Code and Section 15630 of the Welfare and Institutions Code relating to child and elder abuse reporting. Working conditions: Some positions in this class may require the incumbent to: Be exposed to and/or interact with hostile, emotionally disturbed or mentally ill persons and/or confrontational interpersonal situations. Work in dangerous, high crime areas of the community. Work during non-routine hours, standby and/or callback. Work in and around substandard living areas with exposure to common communicable diseases or conditions. Work outside in all types of climatic conditions including inclement, very hot and/or cold weather. On a continuous basis, answer a high volume of telephone calls, and/or work in a call center environment. Special skills: Special skills classes require sufficient knowledge to speak, read and write fluently a language other than Standard English; and/or knowledge of a multi-cultural group encompassing but not limited to: family member roles and living environments; the various characteristics or problems unique to the group in employment, education, health, economics and social customs; and current social movements involving the group. Incumbents use the specific language and multi-cultural knowledge in the performance of typical duties, incorporating this knowledge to appropriately serve customers and families in a manner that is culturally competent and affirming. In addition, incumbents translate and interpret using Standard English and a language other than Standard English, and act as a consultant to others regarding the specific multi-cultural group. Human Services Specialist Level I/II - African American Culture Human Services Specialist Level I/II - Arabic Language and Middle Eastern Culture Human Services Specialist Level I/II - Armenian Language and Culture Human Services Specialist Level I/II - Cambodian Language and Culture Human Services Specialist Level I/II - Chinese Language and Culture Human Services Specialist Level I/II - Farsi Language and Persian Culture Human Services Specialist Level I/II - Hmong Language and Culture Human Services Specialist Level I/II - Japanese Language and Culture Human Services Specialist Level I/II - Korean Language and Culture Human Services Specialist Level I/II - Lao Language and Culture Human Services Specialist Level I/II - Mien Language and Culture Human Services Specialist Level I/II - Native American Culture Human Services Specialist Level I/II - Punjabi Language and East Indian Culture Human Services Specialist Level I/II - Russian Language and Culture Human Services Specialist Level I/II - Spanish Language and Latin Culture Human Services Specialist Level I/II - Tagalog Language and Filipino Culture Human Services Specialist Level I/II - Ukrainian Language and Culture Human Services Specialist Level I/II - Vietnamese Language and Culture Probationary Period The probationary period for this classification is twelve (12) months. Application and Testing Information APPLICATION Qualified applicants are encouraged to apply immediately. All applicants must complete and submit an online County of Sacramento employment application by 5:00 PM on the posted cut-off date. Click here to apply. County of Sacramento Department of Personnel Services Employment Services Division 700 H Street, Room 4667 Sacramento, CA 95814 Phone (916) 874-5593; 7-1-1 California Relay Service Email EmployOffice@Saccounty.net Inter-Office Mail Code: 09-4667 www.SacCountyJobs.net Employment applications and all documentation requested in this announcement must be submitted by 5:00 p.m. on the cut-off date. Employment Services is not responsible for any issues or delays caused by an applicant's computer or web browser. Applicants will be automatically logged out if they have not submitted their applications and all documentation prior to 5:00 p.m. on the cut-off date. Your application should highlight all relevant education, training, and experience, and clearly indicate how you meet the minimum qualifications for the position as of the cut-off date. Application information must be current, concise and related to the requirements in this job announcement. You may only apply for this recruitment once. Duplicate and incomplete applications will be disqualified. A resume may be included with your application, however it will not substitute for the information requested on the application. SUPPLEMENTAL QUESTIONNAIRE Applicants are required to provide a full and complete response to each supplemental question. The Supplemental Questionnaire is located in the tab marked "Supplemental Questions". Please be descriptive in your response. Note: Responses of "See Resume" or "See Application", or copy and paste of work experience are not qualifying responses and will not be considered. Supplemental Questionnaires must be submitted by 5:00 p.m. on the cut-off date. Employment Services is not responsible for any issues or delays caused by an applicant's computer or web browser. Applicants will be automatically logged out if they have not submitted their applications and all documentation prior to 5:00 p.m. on the cut-off date. The supplemental questions are designed to elicit specific information regarding a candidate's experience, education, and training. Responses should be consistent with the information on your application and are subject to verification. Please provide place of employment, pertinent dates, and concise, descriptive and detailed information for each question. If a job included responsibilities applicable to several questions, separate the different functions of the job to answer all the questions completely. Resumes or referral to the application or other questionnaire responses will not be accepted in lieu of completing each question. If you have no experience, write "no experience" for the appropriate question. For many individuals, it is more efficient to develop responses to the supplemental questions in a word processing document and then paste them into the final document to be submitted. Changes or corrections to your Supplemental Questionnaire cannot be made once your application packet has been submitted. If the Supplemental Questionnaire is used in the Formula Rate exam, failure to complete all of the questions or incomplete responses will result in a lower score. While scoring the Supplemental Questionnaire, the candidate's application and/or attachments will not be reviewed , therefore, a candidate's responses to the questions should be accurate, thorough, detailed, and complete. FORMULA RATE EXAMINATION (Weighted 100%) All candidates meeting the minimum qualifications by the cut-off date will have their Supplemental Questionnaire scored in the Formula Rate Examination. This examination will evaluate the relevance, level, recency, progression and quality of candidate's education, training and experience. The candidate's application or other materials will not be included in this examination. Therefore, the candidate's responses to the supplemental questionnaire should be thorough, detailed and complete. The score from the Formula Rate Examination will determine the ranking on the eligible/employment list for this job. All candidates competing in the testing process will receive written notice of their examination results by email. Notices can also be accessed in their governmentjobs.com inbox. Applicants achieving a passing score will be placed on the eligible list in rank order. The rank is determined by the test score attained from the examination. FREQUENTLY ASKED QUESTIONS Click here for Frequently Asked Questions (FAQ's) For information regarding County jobs: www.saccountyjobs.net Sacramento County is about enriching communities to thrive. We strive to create inclusive workplaces that reflect the communities we serve. We value and celebrate the unique perspectives, backgrounds, abilities, and diverse dimensions of our employees and residents. Through transparency, courage, innovation, and trust we are committed to advance equity and transformational change. We are a proud equal opportunity employer. If you need assistance or an accommodation due to a disability for any phase of the hiring process, please contact our Disability Compliance Office at dco@saccounty.gov or 916-874-7642, CA Relay 711. EMPLOYEE BENEFITS As an employee of the County of Sacramento, there will be a variety of benefits available to you. These benefits currently include: health, dental and life insurance; flexible spending account options for dependent care and unreimbursed dental and/or medical cost; and an employee assistance program (EAP). GENERAL BENEFITS: Most employee benefits are similar to the following for all County employees. However, some benefits differ, depending on the employee representation unit to which the employee's job classification is assigned. Information about the exact benefits applicable to a particular job classification may be obtained from the Sacramento County Department of Benefits or by visiting www.saccountyjobs.net. TEMPORARY POSITIONS: Most benefits do not apply to temporary positions. The explanations of benefits applies to employees in regular positions. SALARY STEP INCREASES: The beginning salary and the top of the salary range are usually shown on the job announcement. Upon satisfactory service, salary increases of approximately 5% are given annually until the top of the salary range has been attained. PAY: All employees are paid bi-weekly via direct deposit into the employee's bank account. The pay period covers fourteen (14) calendar days, starting on a Sunday and ending on the second Saturday thereafter. Salaries are generally paid on the Friday following the end of the pay period. Employees can set up their direct deposit and access their pay information via Employee Self Service in MySacCounty. VACATION: Generally, vacation with pay begins at 10 days annually. With increase over a period of years, the maximum annual vacation with pay is 25 days. HOLIDAYS: 14.5 holidays per year as recognized. SICK LEAVE: Equivalent to 15 days annually, unlimited accumulation. Upon retirement, unused sick leave is converted to retirement service credit. PARENTAL LEAVE: Entitles a regular County employee, with at least one year of continuous employment, to schedule a paid parental leave of up to 160 hours upon the birth or during the process of an adoption of a minor child. Parental leave shall be approved by the employee's appointing authority, except where the granting of the parental leave request would unduly interfere with or cause severe hardship upon department operations. TUITION REIMBURSEMENT: Dependent upon union agreements, regular County employees may be eligible to receive Tuition Reimbursement. The costs for course tuition/registration fees and required books/supplies are eligible for reimbursement. Tuition reimbursement amounts may vary depending upon union agreement. RETIREMENT: Social Security and Sacramento County Employees' Retirement System coverage. HEALTH INSURANCE: The County offers a variety of health plan design options to fit individual needs. DENTAL INSURANCE: The County provides a comprehensive dental benefit program for regular full-time and part-time employees and their eligible dependents. This plan pays on a set fee schedule that varies by procedure. Any amount over the fee schedule is the employee's responsibility. The yearly maximum is $2,000 per person, not including orthodontia. The orthodontic benefit is 50% of covered charges with a lifetime maximum of $1,000 per person. LIFE INSURANCE: The County of Sacramento provides a basic life insurance benefit of $15,000 to all eligible employees at no cost. Additional coverage may be purchased through payroll deduction. DEFERRED COMPENSATION: The County offers a Deferred Compensation Program which enables employees to save in a systematic way without paying income tax on either the payroll deduction or the earned interest, prior to withdrawal. EMPLOYEE ASSISTANCE PROGRAM: The County of Sacramento provides an Employee Assistance Program (EAP) for employees and their eligible dependents. The EAP offers confidential, professional counseling services in areas such as: Legal Advice/Difficult Decisions Marriage or Family Relationships Financial or Credit Worries/Elder Care Alcohol and Drug Abuse WELLNESS INCENTIVE PROGRAM: The County will recognize and award time off to eligible employees who maintain an excellent attendance record. FLEXIBLE SPENDING ACCOUNT: The County offers regular employees two separate Flexible Spending Accounts (FSA's). These accounts allow employees to set money aside, on a pre-tax basis via payroll deduction, to pay for medical, dental or dependent care expenses. DEPENDENT CARE REIMBURSEMENT ACCOUNT: Employees may set aside pre-tax dollars to pay for qualified childcare or dependent care expenses that are necessary for the employee and/or spouse to continue working. MEDICAL REIMBURSEMENT ACCOUNT: The Medical Reimbursement Account allows pre-tax dollars to be set aside to pay for out-of-pocket expenses that are not paid by insurance or reimbursed by any other benefit plan. WORKERS' COMPENSATION: In case of injury while on the job, each employee is protected under the Workers' Compensation laws of California. SACRAMENTO CREDIT UNION: The credit union offers loan facilities and systematic saving plans through payroll deduction. SELECTION AND PLACEMENT Sacramento County encourages applications from all persons regardless of race, color, ancestry, religious creed, national origin, gender, disability, political affiliation, or age. Certain age limits may be required by law, ordinance, or Civil Service direction for specific classifications such as those identified with hazardous occupations. MINIMUM QUALIFICATIONS: Please read carefully the "Minimum Qualifications" section of your announcement. You must meet those qualifications by the application deadline date unless otherwise specified. Your application must clearly show you meet the minimum qualifications by the application deadline date, or it will not be accepted. All statements are subject to verification. "Experience" means full-time paid experience unless the announcement states that volunteer experience is acceptable. Part-time paid experience may be accumulated and pro-rated to meet the total experience requirements. PROMOTIONAL EXAMINATIONS: If the announcement indicates the examination is given on a promotional basis, candidates must hold permanent status in Sacramento County Civil Service by the application deadline date and must meet the minimum qualifications. OPEN EXAMINATIONS: Any person who meets the minimum qualifications may apply. CONTINUOUS FILING EXAMINATIONS: Applicants are eligible to reapply to and retake a continuous filing exam after 6 months from the date the previous exam results was received. ELIGIBLE LISTS: Names of qualified persons who made a passing score on an examination are entered, in order of their final grades, on an eligible list. To fill each vacancy, the hiring department will make a selection from among the top three ranks on the employment lists. EXAMINATION RATINGS: Unless otherwise stated on the announcement: To be successful, candidates must obtain a rating of at least 70% on each part of the examination. This may be an adjusted score or an arithmetic 70% of the total possible score as determined by the Director. APPEAL PROCESS: Persons who believe their applications have been improperly rejected may request the Employment Services Division to review its decision to reject the application. If the applicant desires to submit additional proof of qualifications, such proof must be received by Personnel Services not less than two (2) calendar days prior to the scheduled date for the examination. Persons who are disqualified in any phase of the examination may appeal such adverse action, in writing, to the Civil Service Commission, 700 H Street, Room 2640, Sacramento, CA 95814, telephone: (916) 874-5586. Such appeals must be filed within thirty (30) calendar days after notice of the adverse action was mailed to the candidate. FOR MORE INFORMATION PLEASE VISIT OUR FREQUENTLY ASKED QUESTIONS (FAQs): https://personnel.saccounty.net/Pages/EmploymentServicesFAQs.aspx OTHER INFORMATION VETERAN'S PREFERENCE: Military veterans who have served during wartime shall be given preference in initial appointment to County service. Such preference shall apply, provided the veteran has first achieved a minimum passing score in the examination. The passing score of a veteran shall be annotated to indicate the veteran's score shall be regarded as 5 points or higher, OR 10 points higher for disabled veterans, only for the purpose of determining the three ranks along with which the veteran's name shall be certified. No score shall actually be changed and no new rank shall be created as a result of application of veteran's preference for certification purposes. "Disabled Veteran" means any veteran who has served during wartime and, who, as of the final filing date for an examination is declared by the United States Veterans Administration or military service department to be 10% or more disabled as a result of his/her military service. Persons claiming eligibility for disabled veteran's preference must submit to the employment office, on or before the application deadline date, a certification from the United States Veterans Administration or a military service department, dated within 1 year, which certifies the present existence of a service related disability of 10% or more, or other acceptable proof of such disability as a result of his/her military service. Persons claiming eligibility for veterans preference must submit a copy of Form DD 214 or other acceptable proof of veteran's status on or before the final filing date for the examination. For purpose of this rule "reserve" status does not constitute active duty. CITIZENSHIP OR AUTHORIZED ALIEN REQUIREMENT: As required by the Immigration Reform and Control Act, all County employees must be United States citizens or aliens lawfully authorized to work in the United States. Proof of citizenship or authorized status will be required prior to appointment. CONFLICT OF INTEREST CODE: Some County Civil Service positions are covered by financial disclosure requirements intended to identify potential conflicts of interest. CONCURRENT EMPLOYMENT: No employee may concurrently occupy more than one County position. SPECIAL SKILL QUALIFICATIONS (WHEN SPECIFIED ON THE APPLICATION): Persons who have special skills required by some (but not all) positions in a class may be certified ahead of others provided that: Such special skills are based on the duties and requirements of the positions and are in conformance with merit system and equal opportunity principles, and The certification of eligibles who possess special skills have been approved by the Civil Service Commission. PRE-EMPLOYMENT MEDICAL EXAMINATION & DRUG TESTING: The County of Sacramento is committed to maintaining a drug and alcohol free workplace. All persons selected for appointment to positions must pass a medical examination and a drug test, administered by the County at no cost to the applicant. DRIVER LICENSE: Possession of a valid California Driver License may be required for some positions. PROBATIONARY PERIOD: Regular positions are subject to a probationary period which is an extension of the selection process. Unless otherwise indicated on the announcement, the probationary period is six (6) months. AGENCY SHOP/FAIR SHARE FEE: Some positions require, as a condition of continued employment, that the person either: 1. Become a union member; 2. Pay a fair share fee to the union; or, 3. Meet specific requirements under which an equivalent amount must be paid to a charity. FINGERPRINTING AND CRIMINAL RECORD CHECKS: Fingerprinting and criminal record checks are required for some positions. Closing Date/Time: 7/3/2025 12:00 AM Pacific
MASSACHUSETTS TRIAL COURT
Boston, Massachusetts, United States
Title: Case Specialist - Dorchester Division of the BMC Pay Grade: Grade 7 Starting Pay: $44,865.27 Departmental Mission Statement: Given our unique responsibility to advance the fair administration of justice, the Boston Municipal Court Department is devoted to the rule of law through the conscientious and expeditious resolution of disputes, with a commitment to restoring the human spirit through correction, education, respect, and compassion. Boston Municipal Court Organizational Profile Notes: This position is designated as a union position and is covered by the Collective Bargaining Agreement with O.P.E.I.U., Local 6. Position Summary: This series is responsible for performing a variety of duties related to the processing of cases, including entering data in automated systems, within an office of a Clerk-Magistrate, a Register of Probate or an equivalent office. In addition to case processing duties, this series is responsible for providing service to the public and other individuals who have business with the court, consistent with policies on confidentiality. The position titles above the entry level require the performance of increasingly more responsible and varied work which requires more knowledge of court procedures and operations and the exercise of more independent judgment. Employees are hired at the entry level position title and are eligible for reclassification to the higher level position titles within this series consistent with the specifications for the higher level position titles. The position titles revert to the entry level when there are vacancies. ORGANIZATIONAL LEVELS: This position is part of a series that includes a number of levels. Employees are appointed to the entry level and are eligible to advance to the higher levels consistent with this job description and Trial Court policies. Case Specialist I - This is the entry level position title within this series. Employees at this level are expected to perform a variety of duties which teach them the business of the office or a major work unit within an office. Case Specialist II - This is the second level position title within this series. Employees at this second level are expected to perform more complex case processing functions within a major work unit of an office and to be able to perform those functions within the other major work units as required. They are also expected to perform administrative support functions. Case Specialist III - This is the third level position title within this series. Employees at this third level are expected to perform advanced case processing functions within a major work unit of an office with limited supervision, to be able to perform those functions within the other major work units, and to be able to provide occasional assistance in a court session as required. Case Specialist IV - This is the fourth level within this series. Employees at this fourth level are expected to function as a resource person within a major work unit of an office, to be able to perform the full range of case processing responsibilities in all work units as required, to assist in the training of employees, and to be able to provide regular assistance in any court session as required. May also serve as a back-up to a Case Coordinator. Duties: This position is part of a series that includes a number of levels. Employees are appointed to the entry level and are eligible to advance to the higher levels consistent with this job description and Trial Court policies Case Specialist I Duties: • Provides customer service to attorneys, litigants, law enforcement personnel, and the general public. This includes assisting the public in filling out forms and applications and responding to routine requests for information concerning cases, scheduling and court procedures. May use specialized communication skills in performing these duties. • Receives training and assists experienced users on MassCourts, a comprehensive, integrated case management system which features electronic filing of complaints, extensive docketing, scheduling, and management reporting, or on another case processing system. • Performs general case intake duties, including receiving court papers and documents, determining general case category, making docket entries, either manually or through an automated case processing system as necessary, and preparing case file folders. • Prepares manually or enters through an automated case processing system as necessary, complaints, petitions, summonses, warrants, daily lists, orders of commitment, other standard form documents, and updates to case information. Such functions may be performed in an office or in a courtroom. • Sends out notices to various parties and attorneys. • Answers incoming phone calls, routes callers to appropriate personnel, takes messages, and provides routine information in response to inquiries. • Copies, files, retrieves, and sorts court papers, documents and folders according to established procedures. • Receives, date stamps, sorts, and distributes incoming mail. Processes outgoing mail. • Performs cashiering duties, including receiving money, determining case type, making entries in the cash register or other system, validating case papers to reflect payments, and issuing receipts. • Maintains statistical data concerning cases processing activities. • Performs related duties as required. Case Specialist II Additional Duties: • Provides customer service to attorneys, litigants, law enforcement personnel, and the general public. This includes providing information of a more specialized and/or detailed nature. May use specialized communication skills in performing these duties. • Performs more complex case processing functions, including reviewing court documents, papers, and filings for accuracy and completeness, and determining processing required prior to entering them in the permanent record, either manually or using the court's automated case processing system as necessary, identifying inaccuracies and or discrepancies and taking action to resolve such inaccuracies or discrepancies within established guidelines, or referring unusual problems to a supervisor. • Performs routine administrative support duties such as preparing fiscal forms and correspondence using word processing software as required. • Serves as a "floating case specialist" who is able to perform complex case processing functions within other major work units as required. • Performs all of the duties of the lower level within this series as required. Case Specialist III Additional Duties: • Provides customer service to attorneys, litigants, law enforcement personnel, and the general public. This includes responding to unusual or complicated requests for information. May use specialized communication skills in performing these duties. • Processes complicated cases involving multiple offices, agencies, parties, and legal issues, either manually or using the court's automated case processing system, as necessary. • Performs advanced case processing duties requiring independent judgment concerning the types of action to be taken and making determinations as to when it is appropriate to take such actions. • Assists in the training of new employees and in the ongoing training of other employees. • Serves as a "floating case specialist" who is able to perform advanced case processing functions within all of the major work units of an office as required. • May provide occasional assistance to a Sessions Clerk or an Assistant Clerk in a court session as required, including arranging for required papers, documents, and exhibits, marking dockets and case papers, maintaining contact with attorneys and other individuals concerning courtroom activities, and processing files after court. • Performs all of the duties of the lower levels within this series as required. Case Specialist IV Additional Duties: • Provides customer service to attorneys, litigants, law enforcement personnel, and the general public. • Capable of handling the most unusual and complicated inquiries within established guidelines. • May use specialized communication skills in performing these duties. • Performs the most complex case processing functions within established guidelines, either manually or using the court's automated case processing system, as necessary. • Serves as a resource to employees in an office and to employees in other offices, including answering questions and assisting in resolving problems. • Prepares a variety of orders, documents and correspondence requiring a detailed knowledge of statutes, rules, administrative procedures, office policies, and the court's automated case processing system, as necessary. • Performs administrative support responsibilities for a supervisor, including composing correspondence for the supervisor's review and signature, typing memoranda, reports, and other documents, maintaining an appointment calendar, and arranging meetings, and maintaining files. • Provides assistance to staff using word processing and other software applications, such as the court's automated case processing system. • May provide regular assistance to a Sessions Clerk or an Assistant Clerk in any court session as required, including arranging for required papers, documents, and exhibits, marking dockets and case papers, maintaining contact with attorneys and other individuals concerning courtroom activities, and processing files after court. • May serve as a backup to a higher-level series. • Performs all of the duties of the lower levels within this series as required. Minimum Requirements: These are the minimum requirements necessary to apply for the position of Case Specialist. Case Specialist I Requirements: • Graduation from high school or its equivalent. • Some general clerical or customer service experience. • Ability and experience using personal computers, including word processing software such as MS Word. • Experience with spreadsheet software such as MS Excel is preferred. • General knowledge of modern office practices and procedures. • Ability to serve the public and others with business with the court in a courteous and professional manner. • Ability to learn the procedures and functions, manual and automated, of the office to which assigned. • Ability to understand and follow verbal and written instructions. • Ability to perform routine data entry at an acceptable rate of speed. • Ability to establish and maintain effective working relationships with court staff. • Ability to communicate effectively with others. Case Specialist II Additional Requirements: • A minimum of two of years of experience as a Case Specialist I. • Demonstrated understanding and training in the court's automated case processing system, as well as all of the procedures, manual and automated, related to the cases processed within the work unit or functional area to which assigned. • Working knowledge and ability to effectively use MassCourts or other court used automated case management system. • Ability to effectively use word processing software used by the court and the demonstrated ability to use that software to prepare documents. • Demonstrated ability to serve the public and others with business with the court in a courteous and professional manner. • Demonstrated ability to provide specialized or technical information. • Demonstrated ability to identify problems with court documents, papers and filings and to take appropriate action within established guidelines. Case Specialist III Additional Requirements: • A minimum of two years of experience as a Case Specialist II. • Considerable working knowledge of case processing using MassCourts, or other court used automated case management system. • Considerable knowledge and training in all of the procedures, manual and automated, related to the cases processed within the work unit or functional area to assigned and a working knowledge of the procedures related to the processing of cases in the other work units or functional areas of an office. • Working knowledge of the fiscal policies of the Trial Court and ability to prepare fiscal reports. • Working knowledge of courtroom policies and procedures and demonstrated ability to provide assistance during court sessions. • Demonstrated ability to serve the public and others with business with the court in a courteous and professional manner. • Demonstrated ability to respond to unusual or complicated requests for information. • Demonstrated ability to process complicated cases from beginning to end. • Demonstrated ability to work without close supervision. Case Specialist IV Additional Requirements: • A minimum of two years of experience as a Case Specialist III. • Considerable knowledge of the procedures, manual and automated, related to the processing of all types of cases and the ability to process those cases from beginning to end. • Considerable working knowledge of all case processing using MassCourts, or other court used automated case management system. • Considerable knowledge of all courtroom policies and procedures and demonstrated ability to provide assistance during any court session. • Considerable knowledge of word processing software used by the court and the demonstrated ability to use that software to perform complex functions such as merge letters, macros, templates, etc. • Familiarity with spreadsheets. • Demonstrated ability to serve the public and others with business with the court in a courteous and professional manner. • Demonstrated ability to respond to difficult and sensitive requests for information. • Demonstrated ability to function as a resource person. • Demonstrated ability to prepare statistical and written reports. • Demonstrated ability to train employees. Closing Date/Time: 2024-10-24
Jul 20, 2024
Full Time
Title: Case Specialist - Dorchester Division of the BMC Pay Grade: Grade 7 Starting Pay: $44,865.27 Departmental Mission Statement: Given our unique responsibility to advance the fair administration of justice, the Boston Municipal Court Department is devoted to the rule of law through the conscientious and expeditious resolution of disputes, with a commitment to restoring the human spirit through correction, education, respect, and compassion. Boston Municipal Court Organizational Profile Notes: This position is designated as a union position and is covered by the Collective Bargaining Agreement with O.P.E.I.U., Local 6. Position Summary: This series is responsible for performing a variety of duties related to the processing of cases, including entering data in automated systems, within an office of a Clerk-Magistrate, a Register of Probate or an equivalent office. In addition to case processing duties, this series is responsible for providing service to the public and other individuals who have business with the court, consistent with policies on confidentiality. The position titles above the entry level require the performance of increasingly more responsible and varied work which requires more knowledge of court procedures and operations and the exercise of more independent judgment. Employees are hired at the entry level position title and are eligible for reclassification to the higher level position titles within this series consistent with the specifications for the higher level position titles. The position titles revert to the entry level when there are vacancies. ORGANIZATIONAL LEVELS: This position is part of a series that includes a number of levels. Employees are appointed to the entry level and are eligible to advance to the higher levels consistent with this job description and Trial Court policies. Case Specialist I - This is the entry level position title within this series. Employees at this level are expected to perform a variety of duties which teach them the business of the office or a major work unit within an office. Case Specialist II - This is the second level position title within this series. Employees at this second level are expected to perform more complex case processing functions within a major work unit of an office and to be able to perform those functions within the other major work units as required. They are also expected to perform administrative support functions. Case Specialist III - This is the third level position title within this series. Employees at this third level are expected to perform advanced case processing functions within a major work unit of an office with limited supervision, to be able to perform those functions within the other major work units, and to be able to provide occasional assistance in a court session as required. Case Specialist IV - This is the fourth level within this series. Employees at this fourth level are expected to function as a resource person within a major work unit of an office, to be able to perform the full range of case processing responsibilities in all work units as required, to assist in the training of employees, and to be able to provide regular assistance in any court session as required. May also serve as a back-up to a Case Coordinator. Duties: This position is part of a series that includes a number of levels. Employees are appointed to the entry level and are eligible to advance to the higher levels consistent with this job description and Trial Court policies Case Specialist I Duties: • Provides customer service to attorneys, litigants, law enforcement personnel, and the general public. This includes assisting the public in filling out forms and applications and responding to routine requests for information concerning cases, scheduling and court procedures. May use specialized communication skills in performing these duties. • Receives training and assists experienced users on MassCourts, a comprehensive, integrated case management system which features electronic filing of complaints, extensive docketing, scheduling, and management reporting, or on another case processing system. • Performs general case intake duties, including receiving court papers and documents, determining general case category, making docket entries, either manually or through an automated case processing system as necessary, and preparing case file folders. • Prepares manually or enters through an automated case processing system as necessary, complaints, petitions, summonses, warrants, daily lists, orders of commitment, other standard form documents, and updates to case information. Such functions may be performed in an office or in a courtroom. • Sends out notices to various parties and attorneys. • Answers incoming phone calls, routes callers to appropriate personnel, takes messages, and provides routine information in response to inquiries. • Copies, files, retrieves, and sorts court papers, documents and folders according to established procedures. • Receives, date stamps, sorts, and distributes incoming mail. Processes outgoing mail. • Performs cashiering duties, including receiving money, determining case type, making entries in the cash register or other system, validating case papers to reflect payments, and issuing receipts. • Maintains statistical data concerning cases processing activities. • Performs related duties as required. Case Specialist II Additional Duties: • Provides customer service to attorneys, litigants, law enforcement personnel, and the general public. This includes providing information of a more specialized and/or detailed nature. May use specialized communication skills in performing these duties. • Performs more complex case processing functions, including reviewing court documents, papers, and filings for accuracy and completeness, and determining processing required prior to entering them in the permanent record, either manually or using the court's automated case processing system as necessary, identifying inaccuracies and or discrepancies and taking action to resolve such inaccuracies or discrepancies within established guidelines, or referring unusual problems to a supervisor. • Performs routine administrative support duties such as preparing fiscal forms and correspondence using word processing software as required. • Serves as a "floating case specialist" who is able to perform complex case processing functions within other major work units as required. • Performs all of the duties of the lower level within this series as required. Case Specialist III Additional Duties: • Provides customer service to attorneys, litigants, law enforcement personnel, and the general public. This includes responding to unusual or complicated requests for information. May use specialized communication skills in performing these duties. • Processes complicated cases involving multiple offices, agencies, parties, and legal issues, either manually or using the court's automated case processing system, as necessary. • Performs advanced case processing duties requiring independent judgment concerning the types of action to be taken and making determinations as to when it is appropriate to take such actions. • Assists in the training of new employees and in the ongoing training of other employees. • Serves as a "floating case specialist" who is able to perform advanced case processing functions within all of the major work units of an office as required. • May provide occasional assistance to a Sessions Clerk or an Assistant Clerk in a court session as required, including arranging for required papers, documents, and exhibits, marking dockets and case papers, maintaining contact with attorneys and other individuals concerning courtroom activities, and processing files after court. • Performs all of the duties of the lower levels within this series as required. Case Specialist IV Additional Duties: • Provides customer service to attorneys, litigants, law enforcement personnel, and the general public. • Capable of handling the most unusual and complicated inquiries within established guidelines. • May use specialized communication skills in performing these duties. • Performs the most complex case processing functions within established guidelines, either manually or using the court's automated case processing system, as necessary. • Serves as a resource to employees in an office and to employees in other offices, including answering questions and assisting in resolving problems. • Prepares a variety of orders, documents and correspondence requiring a detailed knowledge of statutes, rules, administrative procedures, office policies, and the court's automated case processing system, as necessary. • Performs administrative support responsibilities for a supervisor, including composing correspondence for the supervisor's review and signature, typing memoranda, reports, and other documents, maintaining an appointment calendar, and arranging meetings, and maintaining files. • Provides assistance to staff using word processing and other software applications, such as the court's automated case processing system. • May provide regular assistance to a Sessions Clerk or an Assistant Clerk in any court session as required, including arranging for required papers, documents, and exhibits, marking dockets and case papers, maintaining contact with attorneys and other individuals concerning courtroom activities, and processing files after court. • May serve as a backup to a higher-level series. • Performs all of the duties of the lower levels within this series as required. Minimum Requirements: These are the minimum requirements necessary to apply for the position of Case Specialist. Case Specialist I Requirements: • Graduation from high school or its equivalent. • Some general clerical or customer service experience. • Ability and experience using personal computers, including word processing software such as MS Word. • Experience with spreadsheet software such as MS Excel is preferred. • General knowledge of modern office practices and procedures. • Ability to serve the public and others with business with the court in a courteous and professional manner. • Ability to learn the procedures and functions, manual and automated, of the office to which assigned. • Ability to understand and follow verbal and written instructions. • Ability to perform routine data entry at an acceptable rate of speed. • Ability to establish and maintain effective working relationships with court staff. • Ability to communicate effectively with others. Case Specialist II Additional Requirements: • A minimum of two of years of experience as a Case Specialist I. • Demonstrated understanding and training in the court's automated case processing system, as well as all of the procedures, manual and automated, related to the cases processed within the work unit or functional area to which assigned. • Working knowledge and ability to effectively use MassCourts or other court used automated case management system. • Ability to effectively use word processing software used by the court and the demonstrated ability to use that software to prepare documents. • Demonstrated ability to serve the public and others with business with the court in a courteous and professional manner. • Demonstrated ability to provide specialized or technical information. • Demonstrated ability to identify problems with court documents, papers and filings and to take appropriate action within established guidelines. Case Specialist III Additional Requirements: • A minimum of two years of experience as a Case Specialist II. • Considerable working knowledge of case processing using MassCourts, or other court used automated case management system. • Considerable knowledge and training in all of the procedures, manual and automated, related to the cases processed within the work unit or functional area to assigned and a working knowledge of the procedures related to the processing of cases in the other work units or functional areas of an office. • Working knowledge of the fiscal policies of the Trial Court and ability to prepare fiscal reports. • Working knowledge of courtroom policies and procedures and demonstrated ability to provide assistance during court sessions. • Demonstrated ability to serve the public and others with business with the court in a courteous and professional manner. • Demonstrated ability to respond to unusual or complicated requests for information. • Demonstrated ability to process complicated cases from beginning to end. • Demonstrated ability to work without close supervision. Case Specialist IV Additional Requirements: • A minimum of two years of experience as a Case Specialist III. • Considerable knowledge of the procedures, manual and automated, related to the processing of all types of cases and the ability to process those cases from beginning to end. • Considerable working knowledge of all case processing using MassCourts, or other court used automated case management system. • Considerable knowledge of all courtroom policies and procedures and demonstrated ability to provide assistance during any court session. • Considerable knowledge of word processing software used by the court and the demonstrated ability to use that software to perform complex functions such as merge letters, macros, templates, etc. • Familiarity with spreadsheets. • Demonstrated ability to serve the public and others with business with the court in a courteous and professional manner. • Demonstrated ability to respond to difficult and sensitive requests for information. • Demonstrated ability to function as a resource person. • Demonstrated ability to prepare statistical and written reports. • Demonstrated ability to train employees. Closing Date/Time: 2024-10-24
City of Tustin, CA
Tustin, California, United States
Description This recruitment is open until filled and may close at any time. The City of Tustin Police Department is currently seeking applicants for Police Records Specialist. To be considered, a city application, supplemental questionnaire, AND typing certification (40 nwpm) must be submitted . For typing certification requirements, CLICK HERE . THE TUSTIN POLICE DEPARTMENT: T he Tustin Police Department is committed to serving the community in meaningful ways and enjoys a reputation for professional excellence. The TPD strives to maintain the highest standard of professional ethics and personal integrity and remains dedicated to achieving excellence in performance throughout the organization and in the community through the quality of its personnel. It continues to be the TPD's mission to have employees who are ethical, dedicated and loyal to the department and the profession. If you desire a career in public service, are a motivated self-starter, and are willing to be a part of a creative problem solving team, apply to join the TPD as a Police Records Specialist. THE POSITION : The Police Records Specialist is a journey level civilian classification assigned to perform a variety of administrative and clerical support duties in the Police Department. An employee in this classification prepares, processes, and retrieves police records, data and reports while observing and enforcing strict security regulations and procedures; answers questions and provides information and assistance to police staff, law enforcement agencies, and the general public; and provides general clerical assistance to department personnel. In contrast with general office support classifications, the Police Records Specialist requires thorough knowledge of laws, codes, and regulations governing the maintenance and release of confidential and sensitive police records and information. Though prior law enforcement experience is not required at time of entry into the classification, the employee is expected to perform the full range of duties at the conclusion of the probationary period, which includes extensive departmental training. THE RECRUITMENT PROCESS : The recruitment process for this position contains a series components; each component must be passed in order to continue to the next phase. First, application materials will be carefully reviewed to identify candidates who meet the minimum qualifications for the position. Those who meet the minimum qualifications for the position will be invited to participate in a written examination. Those who pass the written examination, and who are determined to be best qualified, will be invited to a panel interview. Those who pass will earn placement on an eligibility list from which hires may be made. Candidates who are selected to move forward must pass each of the remaining steps: background investigation and polygraph examination, an interview with the Police Chief (or his designee), and a medical examination and drug screen upon conditional offer of employment. The duration of the selection process typically lasts 6-9 months. Applicants will receive written notification of their current status in the selection process via e-mail. Examples of Duties Duties may include, but are not limited to, the following: • Processes, maintains, and updates a variety of departmental files, records, and databases on warrants, citations, arrests, criminal cases, investigations, employee training records, employee performance evaluations, and related police data; operates electronic records management system, California Law Enforcement Telecommunication System (CLETS) and National Crime Information Center (NCIC) law enforcement network systems, and/or standard business software to enter and retrieve crime data • Electronically scans, indexes, and files accident, crime, and arrest reports, warrants, citations, and other police data; organizes records in alphabetical, numerical, chronological, or subject matter classification • Researches, retrieves, compiles, and copies information from police records to assist police field personnel with ongoing investigations and operations; prepares records for court packages; performs background checks; processes requests for police reports, citations, and other information from the public and other law enforcement personnel • Compiles, tabulates, and verifies information and statistical data pertaining to arrests, cases, and other departmental operations; prepares related statistical and summary reports for use by police personnel and the court system • Completes, collects, organizes, and distributes forms, informational materials, and other paperwork for departmental staff, courts, and law enforcement agencies; checks forms, records, reports, and files for accuracy, completeness and conformance to departmental policies and procedures • Types, completes, and distributes a variety of letters, memoranda, notifications, and general correspondence • Assists the public and other law enforcement agencies at the counter and over the telephone; responds to questions, complaints, and requests; provides information regarding departmental procedures and regulations involving police records, criminal violations, and impounded vehicles; directs callers to appropriate parties as necessary • Receives and tracks subpoenas received from the District Attorney's Office; coordinates officer court appearances • Performs criminal booking processes by photographing and fingerprinting detainees using digital fingerprinting and photography equipment; fingerprints City job applicants to assist with the administrative screening process • Issues commercial and residential burglary/robbery alarm permits; accepts and processes payment for permits • Sorts and distributes departmental mail; processes invoices for payment; assists with departmental payroll records • Performs physical searches of female detainees (matron duties) as necessary • Provides a variety of administrative support to departmental personnel; arranges meetings, coordinates travel arrangements, and takes phone messages Minimum Qualifications A combination of education, experience, and training that has provided the necessary knowledge, skills, and abilities is required for entry into the classification. A typical combination includes: Education and/or Experience: Graduation from high school; and two (2) years of general clerical or records management experience. Knowledge of: • Principles and procedures of records management, including alphabetical, numerical, and chronological filing systems • Standard business software, including word processing, spreadsheet, database, and scanning programs • Proper English usage, spelling, grammar and punctuation • Federal, state and local laws, codes, and regulations governing the maintenance and release of police records and information Skill to: • Operate various types of standard office equipment including a personal computer and related software Ability to: • Plan, organize, supervise, assign, and evaluate the work of others • Interpret, explain, and apply pertinent federal, state and local laws, codes, ordinances, and regulations • Communicate clearly and concisely, orally and in writing • Understand and follow oral and written instructions • Prepare and maintain accurate and precise written documents such as reports, records, forms, and correspondence • Evaluate situations, identify problems, and exercise sound independent judgment within established guidelines • Establish and maintain courteous and effective working relationships with coworkers, management, government officials, the public, and others encountered in the course of the work • Type accurately at a speed of at least 40 net words per minute • Maintain confidentiality of sensitive information • Effectively handle multiple priorities, organize workload, and meet strict deadlines • Perform basic arithmetic computations with speed and accuracy • Maintain professionalism, courtesy, and composure at all times, including stressful situations and handle disputes and complaints in a calm, courteous, and tactful manner Licenses and/or Certificates: A valid California Law Enforcement Teletype Systems (CLETS) certificate is required within six (6) months of employment. Special Requirements: Satisfactory results from a background investigation, physical examination, and administrative screening. Required to work rotating shifts that are typically ten (10) or twelve and one-half (12 ½) hours per day and which may include evenings, weekends, and holidays. Bilingual skills are highly desirable. Working Conditions & Physical Demands The physical and mental demands described here are representative of those that must be met by employees to successfully perform the essential functions of this class. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Physical Demands: While performing the duties of this class, employees are regularly required to sit; talk or hear, in person and by telephone; use hands to finger, handle, feel or operate standard office equipment; reach with hands and arms. Employees are frequently required to walk and stand and to lift and move records and documents weighing up to 20 pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus. The employee works in a paramilitary environment with a highly structured chain-of-command system. Mental Demands: While performing the duties of this class, the incumbent is regularly required to use written and oral communication skills; read and interpret data, information and documents; analyze and solve complex problems; use math and mathematical reasoning; perform highly detailed work under changing, intensive deadlines, on multiple concurrent tasks; work with constant interruptions; and interact with staff, other law enforcement officials, and the general public. The employee may be exposed to explicit and unpleasant information contained in police records. Work Environment: The employee typically works in office conditions; the noise level is frequently quiet or moderately quiet, at or below 85 decibels. The employee may be exposed to individuals under arrest when fingerprinting and photographing arrestees and/or physically searching female arrestees. TYPING CERTIFICATION REQUIREMENTS: This position requires a typing speed of 40 net words per minute. For typing certification requirements and instructions, please CLICK HERE. The City of Tustin is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, the City will provide reasonable accommodations to qualified individuals with disabilities. The City of Tustin offers a comprehensive compensation and benefit program that includes: FLEXIBLE BENEFIT PLAN The City provides a specific dollar amount to each employee to use toward the purchase of individual or family health coverage, dental plans, vision coverage, additional life insurance, deferred compensation, and other optional benefits. Currently, the flexible benefit amount forEmployee + 2is $1750per month. The City contracts through CalPERS medical program (PEMHCA) which offers multiple PPO and HMO options for health insurance providers. Employees also have the choice of Delta Dental PPO or HMO plans. RETIREMENT Employees will be enrolled in a defined benefit (pension) plan with the California Public Employees Retirement System (CalPERS). CalPERS determines the retirement plan in which a new employee will be enrolled based on the individual's membership status with CalPERS or a reciprocal retirement system on the individual's first day of employment with the City. Classic CalPERS members will be enrolled in the 2% @ 60 plan, with an employee contribution of 10% (pre-tax). New CalPERS members, as defined by the Public Employees' Pension Reform Act of 2013 ("PEPRA"), will be enrolled in the 2% @ 62 plan, with an employee contribution of 6.25% (pre-tax). The City does not participate in Social Security, though participation Medicare is mandatory (1.45% employee contribution). DEFERRED COMPENSATION Employees may defer earnings, on a pre-tax basis, into a 457 deferred compensation program. This is an optional program. The City contracts with Nationwide Retirement Services. GENERAL LEAVE General Leave may be used for vacation and/or illness. Annual accrual amounts increase from 160 to 248 with years of service. HOLIDAYS The City has 13paid holidays per calendar year. LIFE INSURANCE Full-Time employees receive a $100,000 life insurance policy. LONG-TERM DISABILITY The Long-Term disability program provides 60% of the employees' income when the employee becomes disabled because of an illness, injury or accident. UNIFORM ALLOWANCE The City provides a uniform maintenance allowance of $250 per year for those full-time employees required to wear a City uniform. EDUCATIONAL INCENTIVE PAY Educational Incentive pay for unit employees as follows: BA/BS degree - $28.85 per pay period Masters degree - $38.46 per pay period ALTERNATIVE WORK SCHEDULE Employees in this bargaining unit may be assigned the 9/80, 3/12.5or 4/10 alternative work schedules. RETIREE HEALTH INSURANCE Employees who retire from the City of Tustin with ten (10) years of full-time service and continue enrollment in the City's health plan are eligible for reimbursement of $250 per month toward retiree health insurance costs. Employees first hired into a benefitted position with the City of Tustin prior to July 1, 2011 are eligible for this benefit after five (5) years of service. TUITION REIMBURSEMENT After passing the probationary period, employees may request reimbursement up to a maximum of $4000 per calendar year for tuition and related expenses when attending a community college or four year university. EMPLOYEE ASSISTANCE PROGRAM Employees are enrolled in an Employee Assistance Program that provides a variety of legal and counseling services. MEDICARE All newly hired employees contribute a portion of gross salary for Medicare coverage. The employee contribution to Medicare is 1.45%. SECTION 125 MEDICAL & DEPENDENT CARE PROGRAM The section 125 program is optional for employees and provides a method to pay medical and dependent care expenses on a pre-tax basis. SPECIALTY PAY The City has specialty pay for designated positions. Examples of specialty pay include Bilingual Pay, Stand-by Pay, Call-Back Pay, Special Assignment and Shift Differential. Closing Date/Time: Continuous
Jul 14, 2024
Full Time
Description This recruitment is open until filled and may close at any time. The City of Tustin Police Department is currently seeking applicants for Police Records Specialist. To be considered, a city application, supplemental questionnaire, AND typing certification (40 nwpm) must be submitted . For typing certification requirements, CLICK HERE . THE TUSTIN POLICE DEPARTMENT: T he Tustin Police Department is committed to serving the community in meaningful ways and enjoys a reputation for professional excellence. The TPD strives to maintain the highest standard of professional ethics and personal integrity and remains dedicated to achieving excellence in performance throughout the organization and in the community through the quality of its personnel. It continues to be the TPD's mission to have employees who are ethical, dedicated and loyal to the department and the profession. If you desire a career in public service, are a motivated self-starter, and are willing to be a part of a creative problem solving team, apply to join the TPD as a Police Records Specialist. THE POSITION : The Police Records Specialist is a journey level civilian classification assigned to perform a variety of administrative and clerical support duties in the Police Department. An employee in this classification prepares, processes, and retrieves police records, data and reports while observing and enforcing strict security regulations and procedures; answers questions and provides information and assistance to police staff, law enforcement agencies, and the general public; and provides general clerical assistance to department personnel. In contrast with general office support classifications, the Police Records Specialist requires thorough knowledge of laws, codes, and regulations governing the maintenance and release of confidential and sensitive police records and information. Though prior law enforcement experience is not required at time of entry into the classification, the employee is expected to perform the full range of duties at the conclusion of the probationary period, which includes extensive departmental training. THE RECRUITMENT PROCESS : The recruitment process for this position contains a series components; each component must be passed in order to continue to the next phase. First, application materials will be carefully reviewed to identify candidates who meet the minimum qualifications for the position. Those who meet the minimum qualifications for the position will be invited to participate in a written examination. Those who pass the written examination, and who are determined to be best qualified, will be invited to a panel interview. Those who pass will earn placement on an eligibility list from which hires may be made. Candidates who are selected to move forward must pass each of the remaining steps: background investigation and polygraph examination, an interview with the Police Chief (or his designee), and a medical examination and drug screen upon conditional offer of employment. The duration of the selection process typically lasts 6-9 months. Applicants will receive written notification of their current status in the selection process via e-mail. Examples of Duties Duties may include, but are not limited to, the following: • Processes, maintains, and updates a variety of departmental files, records, and databases on warrants, citations, arrests, criminal cases, investigations, employee training records, employee performance evaluations, and related police data; operates electronic records management system, California Law Enforcement Telecommunication System (CLETS) and National Crime Information Center (NCIC) law enforcement network systems, and/or standard business software to enter and retrieve crime data • Electronically scans, indexes, and files accident, crime, and arrest reports, warrants, citations, and other police data; organizes records in alphabetical, numerical, chronological, or subject matter classification • Researches, retrieves, compiles, and copies information from police records to assist police field personnel with ongoing investigations and operations; prepares records for court packages; performs background checks; processes requests for police reports, citations, and other information from the public and other law enforcement personnel • Compiles, tabulates, and verifies information and statistical data pertaining to arrests, cases, and other departmental operations; prepares related statistical and summary reports for use by police personnel and the court system • Completes, collects, organizes, and distributes forms, informational materials, and other paperwork for departmental staff, courts, and law enforcement agencies; checks forms, records, reports, and files for accuracy, completeness and conformance to departmental policies and procedures • Types, completes, and distributes a variety of letters, memoranda, notifications, and general correspondence • Assists the public and other law enforcement agencies at the counter and over the telephone; responds to questions, complaints, and requests; provides information regarding departmental procedures and regulations involving police records, criminal violations, and impounded vehicles; directs callers to appropriate parties as necessary • Receives and tracks subpoenas received from the District Attorney's Office; coordinates officer court appearances • Performs criminal booking processes by photographing and fingerprinting detainees using digital fingerprinting and photography equipment; fingerprints City job applicants to assist with the administrative screening process • Issues commercial and residential burglary/robbery alarm permits; accepts and processes payment for permits • Sorts and distributes departmental mail; processes invoices for payment; assists with departmental payroll records • Performs physical searches of female detainees (matron duties) as necessary • Provides a variety of administrative support to departmental personnel; arranges meetings, coordinates travel arrangements, and takes phone messages Minimum Qualifications A combination of education, experience, and training that has provided the necessary knowledge, skills, and abilities is required for entry into the classification. A typical combination includes: Education and/or Experience: Graduation from high school; and two (2) years of general clerical or records management experience. Knowledge of: • Principles and procedures of records management, including alphabetical, numerical, and chronological filing systems • Standard business software, including word processing, spreadsheet, database, and scanning programs • Proper English usage, spelling, grammar and punctuation • Federal, state and local laws, codes, and regulations governing the maintenance and release of police records and information Skill to: • Operate various types of standard office equipment including a personal computer and related software Ability to: • Plan, organize, supervise, assign, and evaluate the work of others • Interpret, explain, and apply pertinent federal, state and local laws, codes, ordinances, and regulations • Communicate clearly and concisely, orally and in writing • Understand and follow oral and written instructions • Prepare and maintain accurate and precise written documents such as reports, records, forms, and correspondence • Evaluate situations, identify problems, and exercise sound independent judgment within established guidelines • Establish and maintain courteous and effective working relationships with coworkers, management, government officials, the public, and others encountered in the course of the work • Type accurately at a speed of at least 40 net words per minute • Maintain confidentiality of sensitive information • Effectively handle multiple priorities, organize workload, and meet strict deadlines • Perform basic arithmetic computations with speed and accuracy • Maintain professionalism, courtesy, and composure at all times, including stressful situations and handle disputes and complaints in a calm, courteous, and tactful manner Licenses and/or Certificates: A valid California Law Enforcement Teletype Systems (CLETS) certificate is required within six (6) months of employment. Special Requirements: Satisfactory results from a background investigation, physical examination, and administrative screening. Required to work rotating shifts that are typically ten (10) or twelve and one-half (12 ½) hours per day and which may include evenings, weekends, and holidays. Bilingual skills are highly desirable. Working Conditions & Physical Demands The physical and mental demands described here are representative of those that must be met by employees to successfully perform the essential functions of this class. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Physical Demands: While performing the duties of this class, employees are regularly required to sit; talk or hear, in person and by telephone; use hands to finger, handle, feel or operate standard office equipment; reach with hands and arms. Employees are frequently required to walk and stand and to lift and move records and documents weighing up to 20 pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus. The employee works in a paramilitary environment with a highly structured chain-of-command system. Mental Demands: While performing the duties of this class, the incumbent is regularly required to use written and oral communication skills; read and interpret data, information and documents; analyze and solve complex problems; use math and mathematical reasoning; perform highly detailed work under changing, intensive deadlines, on multiple concurrent tasks; work with constant interruptions; and interact with staff, other law enforcement officials, and the general public. The employee may be exposed to explicit and unpleasant information contained in police records. Work Environment: The employee typically works in office conditions; the noise level is frequently quiet or moderately quiet, at or below 85 decibels. The employee may be exposed to individuals under arrest when fingerprinting and photographing arrestees and/or physically searching female arrestees. TYPING CERTIFICATION REQUIREMENTS: This position requires a typing speed of 40 net words per minute. For typing certification requirements and instructions, please CLICK HERE. The City of Tustin is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, the City will provide reasonable accommodations to qualified individuals with disabilities. The City of Tustin offers a comprehensive compensation and benefit program that includes: FLEXIBLE BENEFIT PLAN The City provides a specific dollar amount to each employee to use toward the purchase of individual or family health coverage, dental plans, vision coverage, additional life insurance, deferred compensation, and other optional benefits. Currently, the flexible benefit amount forEmployee + 2is $1750per month. The City contracts through CalPERS medical program (PEMHCA) which offers multiple PPO and HMO options for health insurance providers. Employees also have the choice of Delta Dental PPO or HMO plans. RETIREMENT Employees will be enrolled in a defined benefit (pension) plan with the California Public Employees Retirement System (CalPERS). CalPERS determines the retirement plan in which a new employee will be enrolled based on the individual's membership status with CalPERS or a reciprocal retirement system on the individual's first day of employment with the City. Classic CalPERS members will be enrolled in the 2% @ 60 plan, with an employee contribution of 10% (pre-tax). New CalPERS members, as defined by the Public Employees' Pension Reform Act of 2013 ("PEPRA"), will be enrolled in the 2% @ 62 plan, with an employee contribution of 6.25% (pre-tax). The City does not participate in Social Security, though participation Medicare is mandatory (1.45% employee contribution). DEFERRED COMPENSATION Employees may defer earnings, on a pre-tax basis, into a 457 deferred compensation program. This is an optional program. The City contracts with Nationwide Retirement Services. GENERAL LEAVE General Leave may be used for vacation and/or illness. Annual accrual amounts increase from 160 to 248 with years of service. HOLIDAYS The City has 13paid holidays per calendar year. LIFE INSURANCE Full-Time employees receive a $100,000 life insurance policy. LONG-TERM DISABILITY The Long-Term disability program provides 60% of the employees' income when the employee becomes disabled because of an illness, injury or accident. UNIFORM ALLOWANCE The City provides a uniform maintenance allowance of $250 per year for those full-time employees required to wear a City uniform. EDUCATIONAL INCENTIVE PAY Educational Incentive pay for unit employees as follows: BA/BS degree - $28.85 per pay period Masters degree - $38.46 per pay period ALTERNATIVE WORK SCHEDULE Employees in this bargaining unit may be assigned the 9/80, 3/12.5or 4/10 alternative work schedules. RETIREE HEALTH INSURANCE Employees who retire from the City of Tustin with ten (10) years of full-time service and continue enrollment in the City's health plan are eligible for reimbursement of $250 per month toward retiree health insurance costs. Employees first hired into a benefitted position with the City of Tustin prior to July 1, 2011 are eligible for this benefit after five (5) years of service. TUITION REIMBURSEMENT After passing the probationary period, employees may request reimbursement up to a maximum of $4000 per calendar year for tuition and related expenses when attending a community college or four year university. EMPLOYEE ASSISTANCE PROGRAM Employees are enrolled in an Employee Assistance Program that provides a variety of legal and counseling services. MEDICARE All newly hired employees contribute a portion of gross salary for Medicare coverage. The employee contribution to Medicare is 1.45%. SECTION 125 MEDICAL & DEPENDENT CARE PROGRAM The section 125 program is optional for employees and provides a method to pay medical and dependent care expenses on a pre-tax basis. SPECIALTY PAY The City has specialty pay for designated positions. Examples of specialty pay include Bilingual Pay, Stand-by Pay, Call-Back Pay, Special Assignment and Shift Differential. Closing Date/Time: Continuous
Cal State University (CSU) Fresno
5241 N Maple Ave, Fresno, CA 93740, USA
Temporary Faculty Pool - University Coach (Supervisor) - PK-3 ECE Specialist Instruction Credential Program Department Overview The Literacy, Early, Bilingual, and Special Education Department (LEBSE) offers courses for the preparation and professional development and advancement of Pre-K-12 teachers. At the preliminary credential level, the department provides coursework and support for the PK-3 ECE Specialist Instruction Credential Program, Multiple Subject and Single Subject Programs, and the Education Specialist Credential Program, which offers a combined program for both the Mild-to-Moderate and Extensive Support Needs Credentials. LEBSE also provides courses and supervision for the Bilingual Authorization Program. Additionally, the department currently houses four (4) graduate programs: Literacy, Early Education, Multilingual/Multicultural, and Special Education, and two advanced credentials: Reading Literacy and Leadership Specialist Credential and the Early Childhood Specialist Credential. The department prides itself in having faculty who are actively involved in teaching, scholarship, service, and grant leadership. Position Summary: The University Coach (Supervisor) is a faculty member of the LEBSE Department, but supervises Teacher Credential Candidates for the PK-3 ECE Specialist Instruction Credential Programs. They are assigned Teacher Credential Candidates by the Office of Clinical Practice. Serving as a liaison between the University and the cooperating schools, they provide the schools and Mentor Teachers with information about the Teacher Credential Candidates and the PK-3 ECE Specialist Instruction Credential Program. In turn, they communicate the cooperating schools’ suggestions and their needs to the University for improvement of the PK-3 ECE Specialist Instruction Credential Program. PK-3 ECE University Coaches (Supervisors) should be credentialed, or hold a Master Teacher or higher-level Child Development Permit, or have equivalent expertise such as an advanced degree or other evidence of professional competence and expertise in the field of early childhood education. The University Coach (Supervisor) should also have recent professional experiences in early childhood settings where the curriculum aligns with California’s Preschool Learning Foundations and Curriculum Frameworks. For children in grades TK-3, these would be consistent with both the Preschool Learning Foundations and the state-adopted content standards that reflect the diversity of California’s student population, as appropriate to the instructional setting. Furthermore, the University Coach (Supervisor) should have current knowledge of supervision approaches such as cognitive coaching, adult learning theory, and current “content specific” pedagogy and instructional practices for PK-3 Settings. All University Coaches (Supervisors) will be evaluated by their Teacher Credential Candidate(s) and the Mentor Teacher at the end of the semester and will receive regular peer evaluations of their coaching from a faculty member. Evaluation results will be placed in their Faculty personnel Action File (PAF). Coach Responsibility : Temporary faculty members are responsible for adherence to and implementation of university and system-wide policies as directed per Academic Policy Manual 306 , paragraph 2. Individuals hired as coaches/university supervisors are expected to: Meet with Mentor Teachers for an orientation to go over course requirements and discuss expectations, roles, and co-teaching during the first two weeks of the semester or after student teaching begins. Note: Orientation can occur as a “triad” meeting; a triad meeting involves the Teacher Candidate, Mentor Teacher and University Coach (Supervisor). Make regular visits to the school site for the purpose of meeting with Teacher Candidates, Mentor Teachers, Administrators/designee, or visiting/observing Teacher Candidates. Visits include holding small group, individual, or virtual discussions to review pertinent information. University Coaches may enhance communication and contacts with teacher candidates (via phone, webinar, online community, etc.). Complete (in TK20) a minimum of six formal lesson observations using scripted field notes or an observation rubric based on the California Teacher Performance Expectations (TPEs) to provide formative, action-oriented feedback. At least four of the lesson observations must be in-person, face-to-face; the remaining two may be synchronous/asynchronous video observations. Has a debriefing meeting with the candidate after each observation to guide candidate’s reflection on the lesson and provide feedback. Be available and maintain communication with the Teacher Candidate and Mentor Teacher throughout the entire semester (as established by the University Calendar) to ensure that the candidate is progressing; provide feedback on growth areas. Review lesson plans and reflections, and provide continuous feedback to the Teacher Candidate throughout the semester. Use their experience and knowledge to assist (consult, collaborate) the Teacher Candidate in understanding and applying current teaching methods, related materials and resources. Use effective questioning and coaching strategies to help the Teacher Candidate become skillful in continuous self-assessment, self-reflection, and goal setting. Discuss and document “areas for improvement” at the first sign of need. Monitor progress and contact the Education Specialist Program Coordinator if the “areas for improvement” does not yield expected growth. Reviews the Credential Candidate or Concerns section of the Office of Clinical Practice Handbook to determine if a “Statement of Concern” is warranted. Support Candidates in basic needs and emotional and mental health areas (if concerns arise about a candidate’s well-being, the Coach is asked to please notify the Education Specialist Program Coordinator). Become familiar with resources available at the Fresno State Student Health and Counseling Center: https://www.fresnostate.edu/studentaffairs/health/index.html Evaluate the Teacher Candidate’s Site Visitation Project and/or Teaching Sample Project and schedule time to debrief results with the Teacher Candidate; provide remediation if necessary. Formally evaluate (Mid-Semester and Final-Semester Evaluation) the Teacher Candidate during a “triad” meeting at least twice per semester. A triad meeting involves the Teacher Candidate, Mentor Teacher, and University Coach (Supervisor). Assist the Teacher Candidate with meeting the Teaching Performance Expectations (TPE’s) and assign a CR/NC grade through PeopleSoft/MyFresnoState. Attend all mandatory program events, meetings, and professional developments; and obtain reliability as a rater; participates in FAST training, calibration, and scoring. Interact with Teacher Credential Candidates and Mentor Teachers with respect at all times. Submit all proper documentation digitally through TK20 (https://fresnostate.tk20.com/) Conditional Appointment Please be advised that an appointment is contingent upon budget and enrollment considerations and subject to order of assignment provisions in the collective bargaining agreement between California State University and California Faculty Association. These provisions state the “Order of Work,” or the order in which available courses must be assigned to faculty, starting with tenure line faculty and ending with new lecturer appointees. Appointees will be required to demonstrate eligibility to work in the United States (Fresno State is not a sponsoring agency for Temporary Faculty positions). Compensation - Commensurate by qualifications and experience within salary range placement. The salary ranges are established by the CSU Salary Schedule (Class Code = 2358 for Academic Year Lecturers). The salary range for Temporary Faculty with a Master's degree is $4,530.00 - $6,056.00 per a month when teaching full time (15 WTUs). Starting salaries are usually at or near the minimum of the range. Actual monthly salary will be adjusted based on the number of WTUs assigned per an academic term. Anticipated Semester The temporary faculty pool is continuously open, and positions are filled as needed, based on student enrollment and funding. This is a pool of part-time lecturers for the department to draw on as necessary. The number of positions varies from semester to semester, depending on the needs of the Department. Appointments from the pool are temporary and often made just prior to the start of the academic term. Applicants may need to be available to begin teaching on short notice. The pool will remain in place for two academic terms; those interested in remaining in the pool beyond that time must reapply. Fall 2024: August 19, 2024 - December 23, 2024; Spring 2025: January 15, 2025 - May 23, 2025 Required Qualifications: Education (from an accredited institution or foreign equivalent.) PK-3 ECE Specialist Instruction Coaches (Supervisors) must possess: A clear Multiple Subject teaching credential plus 24 ECE units or PK-3 credential. A Master's degree in Early Childhood Education or closely related field Individuals interested in coaching PK-3 credential candidates who are pursuing a Bilingual Authorization must also possess a Bilingual Authorization or BCLAD and be fluent in Spanish or Hmong. Experience : Demonstrated commitment to working effectively with faculty, staff, and students from diverse ethnic, cultural, and socioeconomic backgrounds. A minimum of three years’ experience teaching in PK-3 settings. Application Procedures : A review of applications continues on a rolling basis as teaching positions open. Review may begin as early May 1 st , 2024 for a Fall 2024 assignment. Deadline is August 12th, 2024 to be fully considered for Fall 2024 hiring. Projected deadline is October 31, 2024 to be fully considered for Spring 2025 hiring. Job Announcement for 2024-2025 Academic Year closing date is March 1, 2025. Complete an online application at https://careers.fresnostate.edu, search for the appropriate Job Announcement, Create an Applicant Profile, or Login if you have already have an Applicant Profile, and attach the following materials: Cover letter addressing qualifications and experience, and list of courses you are interested and qualified in teaching, Curriculum vitae, Names and contact information of at least three professional references a part of the online application. Do not submit or attach letters. If considered for hire, the committee will request current letters of recommendation. Statement on diversity: This statement provides the applicant’s unique perspective on their past and present contributions to and future aspirations for promoting diversity, inclusion, and social justice in their professional careers. The purpose of the diversity statement is to help the department identify candidates who have professional experience, intellectual commitments, and/or willingness to engage in activities that could help Fresno State contribute to its mission in these areas, Copies of unofficial transcripts from all relevant educational programs. For inquiries contact Chris Cooper, Coordinator of the Office of Clinical Practice, at cooper05@mail.fresnostate.edu OR Dr. Imelda Basurto, Literacy, Early, Bilingual, & Special Education Department Chair, at ibasurto@mail.fresnostate.edu . The position advertised will remain open until filled . Interviews may follow. Qualified applicants not hired at this time will remain in this pool for future consideration. About the Campus California State University, Fresno, is a forward-looking and diverse institution located in California’s Central Valley, known for its agriculture, reasonable housing costs, cultural diversity, and proximity to Yosemite National Park and the Sierra Nevada. The Fresno State campus sits in the midst of the San Joaquin Valley, a valley rich in the traditions and representation of Native American peoples and cultures. We are grateful to be in the traditional homelands of the Yokuts and Mono peoples, whose diverse tribal communities share stewardship over this land. The campus is ranked 36 th in the nation by Washington Monthly’s 2022 National University Rankings , and ranked 25 th in the nation in MONEY Magazines 50 Best Public Colleges . The campus is classified as an R2 “ Doctoral Universities - High research activities ” university per Carnegie Classification of Institutions of Higher Education . Fresno State’s Principles of Community These Principles were developed collaboratively by faculty, staff, and administrators. They exemplify what we aspire to be. Find out more about our Principles of Community here . We all play a role in fostering an inclusive work and learning environment of respect, kindness, collaboration, and accountability where every member of the student body, faculty, staff, and administration can thrive. Our Principles of Community reflect our core values of Discovery, Diversity, and Distinction as well as our deep commitment to our mission "to boldly educate and empower students for success." California State University, Fresno is an engaged University. We focus on broadening students' intellectual horizons, fostering lifelong learning skills, developing the leaders of tomorrow, promoting community involvement, and instilling an appreciation of world cultures. We nurture cultural competence by celebrating the rich diversity of the campus community and welcoming the participation of all. Members of the University community are expected to work effectively with faculty, staff and students from diverse ethnic, cultural and socioeconomic backgrounds. Our Students California State University, Fresno is committed to serving our students with a focus on inclusion. Fresno State has been recognized as a Hispanic-Serving Institution (HSI); an Asian American/Native American/Pacific Islander-Serving Institution (AANAPISI); and has been designated to the Community Engagement Classification by the Carnegie Foundation for the Advancement of Teaching. Other Campus Information In compliance with the Annual Security Report & Fire Safety Report of Campus Security Policy and Campus Crime Statistics Act, California State University, Fresno has made crime-reporting statistics available to applicants, students, and employees online at https://adminfinance.fresnostate.edu/clery/index.html . Print copies are available by request from the Campus Police Department. A background check (including criminal records check) must be completed satisfactorily for this position. An offer of employment may be withdrawn or employment may be terminated based upon the results of the background investigation. The person holding this position is considered a "limited reporter" under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 Revised July 21, 2017 as a condition of employment. California State University, Fresno is a tobacco-free, smoke-free, and vapor-free campus. For more information, please click http://fresnostate.edu/adminserv/smokefree/index.html California State University, Fresno is committed to maintaining and implementing employment policies and procedures in compliance with applicable state and federal equal employment opportunity laws and regulations. Executive Orders 1096 and 1097 prohibit discrimination, harassment, and retaliation on the basis of a protected status: race, color, religion, national origin, ancestry, age, sex (including gender identity), sexual orientation, marital status, pregnancy, mental disability, physical disability, medical condition and covered veteran status. Fresno State's commitment to diversity informs our efforts in recruitment, hiring, and retention. We are proud to be an affirmative action and equal opportunity employer. Per the CSU COVID-19 Vaccination Policy, it is strongly recommended that all employees who are accessing office and campus facilities follow COVID-19 vaccine recommendations adopted by the U.S. Centers for Disease Control and Prevention (CDC) and the California Department of Public Health (CDPH) applicable to their age, medical condition, and other relevant indications. Questions regarding COVID19 may be sent to hr@csufresno.edu . The systemwide policy can be found at https://calstate.policystat.com/policy/9779821/latest/ . Out of State Employment Per CSU-wide policy (HR2021-04), all faculty who will begin initial employment (or return from a 12-month break in service) on or after January 1, 2022 are required to perform their work from within the State of California. Faculty hired prior to January 1, 2022 must be available to perform work in the State of California if their assignment is in-person. Advertised: Apr 22 2024 Pacific Daylight Time Applications close: Closing Date/Time:
Jul 14, 2024
Temporary Faculty Pool - University Coach (Supervisor) - PK-3 ECE Specialist Instruction Credential Program Department Overview The Literacy, Early, Bilingual, and Special Education Department (LEBSE) offers courses for the preparation and professional development and advancement of Pre-K-12 teachers. At the preliminary credential level, the department provides coursework and support for the PK-3 ECE Specialist Instruction Credential Program, Multiple Subject and Single Subject Programs, and the Education Specialist Credential Program, which offers a combined program for both the Mild-to-Moderate and Extensive Support Needs Credentials. LEBSE also provides courses and supervision for the Bilingual Authorization Program. Additionally, the department currently houses four (4) graduate programs: Literacy, Early Education, Multilingual/Multicultural, and Special Education, and two advanced credentials: Reading Literacy and Leadership Specialist Credential and the Early Childhood Specialist Credential. The department prides itself in having faculty who are actively involved in teaching, scholarship, service, and grant leadership. Position Summary: The University Coach (Supervisor) is a faculty member of the LEBSE Department, but supervises Teacher Credential Candidates for the PK-3 ECE Specialist Instruction Credential Programs. They are assigned Teacher Credential Candidates by the Office of Clinical Practice. Serving as a liaison between the University and the cooperating schools, they provide the schools and Mentor Teachers with information about the Teacher Credential Candidates and the PK-3 ECE Specialist Instruction Credential Program. In turn, they communicate the cooperating schools’ suggestions and their needs to the University for improvement of the PK-3 ECE Specialist Instruction Credential Program. PK-3 ECE University Coaches (Supervisors) should be credentialed, or hold a Master Teacher or higher-level Child Development Permit, or have equivalent expertise such as an advanced degree or other evidence of professional competence and expertise in the field of early childhood education. The University Coach (Supervisor) should also have recent professional experiences in early childhood settings where the curriculum aligns with California’s Preschool Learning Foundations and Curriculum Frameworks. For children in grades TK-3, these would be consistent with both the Preschool Learning Foundations and the state-adopted content standards that reflect the diversity of California’s student population, as appropriate to the instructional setting. Furthermore, the University Coach (Supervisor) should have current knowledge of supervision approaches such as cognitive coaching, adult learning theory, and current “content specific” pedagogy and instructional practices for PK-3 Settings. All University Coaches (Supervisors) will be evaluated by their Teacher Credential Candidate(s) and the Mentor Teacher at the end of the semester and will receive regular peer evaluations of their coaching from a faculty member. Evaluation results will be placed in their Faculty personnel Action File (PAF). Coach Responsibility : Temporary faculty members are responsible for adherence to and implementation of university and system-wide policies as directed per Academic Policy Manual 306 , paragraph 2. Individuals hired as coaches/university supervisors are expected to: Meet with Mentor Teachers for an orientation to go over course requirements and discuss expectations, roles, and co-teaching during the first two weeks of the semester or after student teaching begins. Note: Orientation can occur as a “triad” meeting; a triad meeting involves the Teacher Candidate, Mentor Teacher and University Coach (Supervisor). Make regular visits to the school site for the purpose of meeting with Teacher Candidates, Mentor Teachers, Administrators/designee, or visiting/observing Teacher Candidates. Visits include holding small group, individual, or virtual discussions to review pertinent information. University Coaches may enhance communication and contacts with teacher candidates (via phone, webinar, online community, etc.). Complete (in TK20) a minimum of six formal lesson observations using scripted field notes or an observation rubric based on the California Teacher Performance Expectations (TPEs) to provide formative, action-oriented feedback. At least four of the lesson observations must be in-person, face-to-face; the remaining two may be synchronous/asynchronous video observations. Has a debriefing meeting with the candidate after each observation to guide candidate’s reflection on the lesson and provide feedback. Be available and maintain communication with the Teacher Candidate and Mentor Teacher throughout the entire semester (as established by the University Calendar) to ensure that the candidate is progressing; provide feedback on growth areas. Review lesson plans and reflections, and provide continuous feedback to the Teacher Candidate throughout the semester. Use their experience and knowledge to assist (consult, collaborate) the Teacher Candidate in understanding and applying current teaching methods, related materials and resources. Use effective questioning and coaching strategies to help the Teacher Candidate become skillful in continuous self-assessment, self-reflection, and goal setting. Discuss and document “areas for improvement” at the first sign of need. Monitor progress and contact the Education Specialist Program Coordinator if the “areas for improvement” does not yield expected growth. Reviews the Credential Candidate or Concerns section of the Office of Clinical Practice Handbook to determine if a “Statement of Concern” is warranted. Support Candidates in basic needs and emotional and mental health areas (if concerns arise about a candidate’s well-being, the Coach is asked to please notify the Education Specialist Program Coordinator). Become familiar with resources available at the Fresno State Student Health and Counseling Center: https://www.fresnostate.edu/studentaffairs/health/index.html Evaluate the Teacher Candidate’s Site Visitation Project and/or Teaching Sample Project and schedule time to debrief results with the Teacher Candidate; provide remediation if necessary. Formally evaluate (Mid-Semester and Final-Semester Evaluation) the Teacher Candidate during a “triad” meeting at least twice per semester. A triad meeting involves the Teacher Candidate, Mentor Teacher, and University Coach (Supervisor). Assist the Teacher Candidate with meeting the Teaching Performance Expectations (TPE’s) and assign a CR/NC grade through PeopleSoft/MyFresnoState. Attend all mandatory program events, meetings, and professional developments; and obtain reliability as a rater; participates in FAST training, calibration, and scoring. Interact with Teacher Credential Candidates and Mentor Teachers with respect at all times. Submit all proper documentation digitally through TK20 (https://fresnostate.tk20.com/) Conditional Appointment Please be advised that an appointment is contingent upon budget and enrollment considerations and subject to order of assignment provisions in the collective bargaining agreement between California State University and California Faculty Association. These provisions state the “Order of Work,” or the order in which available courses must be assigned to faculty, starting with tenure line faculty and ending with new lecturer appointees. Appointees will be required to demonstrate eligibility to work in the United States (Fresno State is not a sponsoring agency for Temporary Faculty positions). Compensation - Commensurate by qualifications and experience within salary range placement. The salary ranges are established by the CSU Salary Schedule (Class Code = 2358 for Academic Year Lecturers). The salary range for Temporary Faculty with a Master's degree is $4,530.00 - $6,056.00 per a month when teaching full time (15 WTUs). Starting salaries are usually at or near the minimum of the range. Actual monthly salary will be adjusted based on the number of WTUs assigned per an academic term. Anticipated Semester The temporary faculty pool is continuously open, and positions are filled as needed, based on student enrollment and funding. This is a pool of part-time lecturers for the department to draw on as necessary. The number of positions varies from semester to semester, depending on the needs of the Department. Appointments from the pool are temporary and often made just prior to the start of the academic term. Applicants may need to be available to begin teaching on short notice. The pool will remain in place for two academic terms; those interested in remaining in the pool beyond that time must reapply. Fall 2024: August 19, 2024 - December 23, 2024; Spring 2025: January 15, 2025 - May 23, 2025 Required Qualifications: Education (from an accredited institution or foreign equivalent.) PK-3 ECE Specialist Instruction Coaches (Supervisors) must possess: A clear Multiple Subject teaching credential plus 24 ECE units or PK-3 credential. A Master's degree in Early Childhood Education or closely related field Individuals interested in coaching PK-3 credential candidates who are pursuing a Bilingual Authorization must also possess a Bilingual Authorization or BCLAD and be fluent in Spanish or Hmong. Experience : Demonstrated commitment to working effectively with faculty, staff, and students from diverse ethnic, cultural, and socioeconomic backgrounds. A minimum of three years’ experience teaching in PK-3 settings. Application Procedures : A review of applications continues on a rolling basis as teaching positions open. Review may begin as early May 1 st , 2024 for a Fall 2024 assignment. Deadline is August 12th, 2024 to be fully considered for Fall 2024 hiring. Projected deadline is October 31, 2024 to be fully considered for Spring 2025 hiring. Job Announcement for 2024-2025 Academic Year closing date is March 1, 2025. Complete an online application at https://careers.fresnostate.edu, search for the appropriate Job Announcement, Create an Applicant Profile, or Login if you have already have an Applicant Profile, and attach the following materials: Cover letter addressing qualifications and experience, and list of courses you are interested and qualified in teaching, Curriculum vitae, Names and contact information of at least three professional references a part of the online application. Do not submit or attach letters. If considered for hire, the committee will request current letters of recommendation. Statement on diversity: This statement provides the applicant’s unique perspective on their past and present contributions to and future aspirations for promoting diversity, inclusion, and social justice in their professional careers. The purpose of the diversity statement is to help the department identify candidates who have professional experience, intellectual commitments, and/or willingness to engage in activities that could help Fresno State contribute to its mission in these areas, Copies of unofficial transcripts from all relevant educational programs. For inquiries contact Chris Cooper, Coordinator of the Office of Clinical Practice, at cooper05@mail.fresnostate.edu OR Dr. Imelda Basurto, Literacy, Early, Bilingual, & Special Education Department Chair, at ibasurto@mail.fresnostate.edu . The position advertised will remain open until filled . Interviews may follow. Qualified applicants not hired at this time will remain in this pool for future consideration. About the Campus California State University, Fresno, is a forward-looking and diverse institution located in California’s Central Valley, known for its agriculture, reasonable housing costs, cultural diversity, and proximity to Yosemite National Park and the Sierra Nevada. The Fresno State campus sits in the midst of the San Joaquin Valley, a valley rich in the traditions and representation of Native American peoples and cultures. We are grateful to be in the traditional homelands of the Yokuts and Mono peoples, whose diverse tribal communities share stewardship over this land. The campus is ranked 36 th in the nation by Washington Monthly’s 2022 National University Rankings , and ranked 25 th in the nation in MONEY Magazines 50 Best Public Colleges . The campus is classified as an R2 “ Doctoral Universities - High research activities ” university per Carnegie Classification of Institutions of Higher Education . Fresno State’s Principles of Community These Principles were developed collaboratively by faculty, staff, and administrators. They exemplify what we aspire to be. Find out more about our Principles of Community here . We all play a role in fostering an inclusive work and learning environment of respect, kindness, collaboration, and accountability where every member of the student body, faculty, staff, and administration can thrive. Our Principles of Community reflect our core values of Discovery, Diversity, and Distinction as well as our deep commitment to our mission "to boldly educate and empower students for success." California State University, Fresno is an engaged University. We focus on broadening students' intellectual horizons, fostering lifelong learning skills, developing the leaders of tomorrow, promoting community involvement, and instilling an appreciation of world cultures. We nurture cultural competence by celebrating the rich diversity of the campus community and welcoming the participation of all. Members of the University community are expected to work effectively with faculty, staff and students from diverse ethnic, cultural and socioeconomic backgrounds. Our Students California State University, Fresno is committed to serving our students with a focus on inclusion. Fresno State has been recognized as a Hispanic-Serving Institution (HSI); an Asian American/Native American/Pacific Islander-Serving Institution (AANAPISI); and has been designated to the Community Engagement Classification by the Carnegie Foundation for the Advancement of Teaching. Other Campus Information In compliance with the Annual Security Report & Fire Safety Report of Campus Security Policy and Campus Crime Statistics Act, California State University, Fresno has made crime-reporting statistics available to applicants, students, and employees online at https://adminfinance.fresnostate.edu/clery/index.html . Print copies are available by request from the Campus Police Department. A background check (including criminal records check) must be completed satisfactorily for this position. An offer of employment may be withdrawn or employment may be terminated based upon the results of the background investigation. The person holding this position is considered a "limited reporter" under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 Revised July 21, 2017 as a condition of employment. California State University, Fresno is a tobacco-free, smoke-free, and vapor-free campus. For more information, please click http://fresnostate.edu/adminserv/smokefree/index.html California State University, Fresno is committed to maintaining and implementing employment policies and procedures in compliance with applicable state and federal equal employment opportunity laws and regulations. Executive Orders 1096 and 1097 prohibit discrimination, harassment, and retaliation on the basis of a protected status: race, color, religion, national origin, ancestry, age, sex (including gender identity), sexual orientation, marital status, pregnancy, mental disability, physical disability, medical condition and covered veteran status. Fresno State's commitment to diversity informs our efforts in recruitment, hiring, and retention. We are proud to be an affirmative action and equal opportunity employer. Per the CSU COVID-19 Vaccination Policy, it is strongly recommended that all employees who are accessing office and campus facilities follow COVID-19 vaccine recommendations adopted by the U.S. Centers for Disease Control and Prevention (CDC) and the California Department of Public Health (CDPH) applicable to their age, medical condition, and other relevant indications. Questions regarding COVID19 may be sent to hr@csufresno.edu . The systemwide policy can be found at https://calstate.policystat.com/policy/9779821/latest/ . Out of State Employment Per CSU-wide policy (HR2021-04), all faculty who will begin initial employment (or return from a 12-month break in service) on or after January 1, 2022 are required to perform their work from within the State of California. Faculty hired prior to January 1, 2022 must be available to perform work in the State of California if their assignment is in-person. Advertised: Apr 22 2024 Pacific Daylight Time Applications close: Closing Date/Time:
Cal State University (CSU) Fresno
5241 N Maple Ave, Fresno, CA 93740, USA
Temporary Faculty Pool - University Coach (Supervisor): Education Specialist (ES) Credential Program Department Overview The Literacy, Early, Bilingual, and Special Education Department (LEBSE) offers courses for the preparation and professional development and advancement of Pre-K-12 teachers. At the preliminary credential level, the department provides coursework and support for the Multiple Subject and Single Subject Programs, and the Education Specialist Credential Program, which offers a combined program for both the Mild-to-Moderate and Extensive Support Needs Credentials. LEBSE also provides courses and supervision for the Bilingual Authorization Program. Additionally, the department currently houses four (4) graduate programs: Literacy, Early Education, Multilingual/Multicultural, and Special Education, and two advanced credentials: Reading Literacy and Leadership Specialist Credential and the Early Childhood Specialist Credential. The department prides itself in having faculty who are actively involved in teaching, scholarship, service, and grant leadership. Position Summary: The University Coach (Supervisor) is a faculty member of the LEBSE Department, but supervises Teacher Credential Candidates for the Education Specialist Credential Program in both the Mild-to-Moderate and Extensive Support Needs credential areas. They are assigned Teacher Credential Candidates by the Office of Clinical Practice. Serving as a liaison between the University and the cooperating schools, they provide the schools and Mentor Teachers with information about the Teacher Credential Candidates and the Education Specialist Credential Program. In turn, they communicate the cooperating schools’ suggestions and their needs to the University for improvement of the Education Specialist Teacher Preparation Program. Education Specialist University Coaches (Supervisors) should have recent professional and/or teaching experience in a Pre K-12 setting, where the curriculum aligns with recently adopted state standards and the school reflects the diversity of California’s student population. The University Coach (Supervisor) should have current knowledge of supervision approaches such as cognitive coaching, adult learning theory, and current “content specific” pedagogy and instructional practices. All University Coaches (Supervisors) will be evaluated by their Teacher Credential Candidate(s) and the Mentor Teacher at the end of the semester and will receive regular peer evaluations of their coaching from a faculty member. Evaluation results will be placed in their Faculty personnel Action File (PAF). Instructor Responsibility : Temporary faculty members are responsible for adherence to and implementation of university and system-wide policies as directed per Academic Policy Manual 306 , paragraph 2. Individuals hired as coaches/university supervisors are expected to: Meet with Mentor Teachers for an orientation to go over course requirements and discuss expectations, roles, and co-teaching during the first two weeks of the semester or after student teaching begins. Note: Orientation can occur as a “triad” meeting; a triad meeting involves the Teacher Candidate, Mentor Teacher and University Coach (Supervisor). Make regular visits to the school site for the purpose of meeting with Teacher Candidates, Mentor Teachers, Administrators/designee, or visiting/observing Teacher Candidates. Visits include holding small group, individual, or virtual discussions to review pertinent information. University Coaches may enhance communication and contacts with teacher candidates (via phone, webinar, online community, etc.). Complete (in TK20) a minimum of six formal lesson observations using scripted field notes or an observation rubric based on the California Teacher Performance Expectations (TPEs) to provide formative, action-oriented feedback. At least four of the lesson observations must be in-person, face-to-face; the remaining two may be synchronous/asynchronous video observations. Has a debriefing meeting with the candidate after each observation to guide candidate’s reflection on the lesson and provide feedback. Be available and maintain communication with the Teacher Candidate and Mentor Teacher throughout the entire semester (as established by the University Calendar) to ensure that the candidate is progressing; provide feedback on growth areas. Review lesson plans and reflections, and provide continuous feedback to the Teacher Candidate throughout the semester. Use their experience and knowledge to assist (consult, collaborate) the Teacher Candidate in understanding and applying current teaching methods, related materials and resources. Use effective questioning and coaching strategies to help the Teacher Candidate become skillful in continuous self-assessment, self-reflection, and goal setting. Discuss and document “areas for improvement” at the first sign of need. Monitor progress and contact the Education Specialist Program Coordinator if the “areas for improvement” does not yield expected growth. Reviews the Credential Candidate or Concerns section of the Office of Clinical Practice Handbook to determine if a “Statement of Concern” is warranted. Support Candidates in basic needs and emotional and mental health areas (if concerns arise concerned about a candidate’s well-being, the Coach is asked to please notify the Education Specialist Program Coordinator). Become familiar with resources available at the Fresno State Student Health and Counseling Center: https://www.fresnostate.edu/studentaffairs/health/index.html Evaluate the Teacher Candidate’s Site Visitation Project and/or Teaching Sample Project and schedule time to debrief results with the Teacher Candidate; provide remediation if necessary. Formally evaluate (Mid-Semester and Final-Semester Evaluation) the Teacher Candidate during a “triad” meeting at least twice per semester. A triad meeting involves the Teacher Candidate, Mentor Teacher, and University Coach (Supervisor). Assist the Teacher Candidate with meeting the Teaching Performance Expectations (TPE’s) and assign a CR/NC grade through PeopleSoft/MyFresnoState. Attend all mandatory program events, meetings, and professional developments; and obtain reliability as a rater; participates in FAST training, calibration, and scoring. Interact with Teacher Credential Candidates and Mentor Teachers with respect at all times. Submit all proper documentation digitally through TK20 (https://fresnostate.tk20.com/) Conditional Appointment Please be advised that an appointment is contingent upon budget and enrollment considerations and subject to order of assignment provisions in the collective bargaining agreement between California State University and California Faculty Association. These provisions state the “Order of Work,” or the order in which available courses must be assigned to faculty, starting with tenure line faculty and ending with new lecturer appointees. Appointees will be required to demonstrate eligibility to work in the United States (Fresno State is not a sponsoring agency for Temporary Faculty positions). Compensation - Commensurate by qualifications and experience within salary range placement. The salary ranges are established by the CSU Salary Schedule (Class Code = 2358 for Academic Year Lecturers). The salary range for Temporary Faculty with a Master's degree is $4,530.00 - $6,056.00 per a month when teaching full time (15 WTUs). Starting salaries are usually at or near the minimum of the range. Actual monthly salary will be adjusted based on the number of WTUs assigned per an academic term. Anticipated Semester The temporary faculty pool is continuously open, and positions are filled as needed, based on student enrollment and funding. This is a pool of part-time lecturers for the department to draw on as necessary. The number of positions varies from semester to semester, depending on the needs of the Department. Appointments from the pool are temporary and often made just prior to the start of the academic term. Applicants may need to be available to begin teaching on short notice. The pool will remain in place for two academic terms; those interested in remaining in the pool beyond that time must reapply. Fall 2024: August 19, 2024 - December 23, 2024; Spring 2025: January 15, 2025 - May 23, 2025 Required Qualifications: Education (from an accredited institution or foreign equivalent.) Education Specialist University Coaches (Supervisors) must possess: A clear Education Specialist teaching credential or administrative services credential A Master's degree in Special Education or closely related field Individuals interested in coaching ES credential candidates who are pursuing a Bilingual Authorization must also possess a Bilingual Authorization or BCLAD and be fluent in Spanish or Hmong. Experience : Demonstrated commitment to working effectively with faculty, staff, and students from diverse ethnic, cultural, and socioeconomic backgrounds. A minimum of three years’ experience teaching in Special Education. Application Procedures : A review of applications continues on a rolling basis as teaching positions open. Review may begin as early May 1 st , 2024 for a Fall 2024 assignment. Deadline is August 12, 2024 to be fully considered for Fall 2024 hiring. Projected deadline is October 31, 2024 to be fully considered for Spring 2025 hiring. Job Announcement for 2024-2025 Academic Year closing date is March 1, 2025. Complete an online application at https://careers.fresnostate.edu, search for the appropriate Job Announcement, Create an Applicant Profile, or Login if you have already have an Applicant Profile, and attach the following materials: Cover letter addressing qualifications and experience, and list of courses you are interested and qualified in teaching, Curriculum vitae, Names and contact information of at least three professional references a part of the online application. Do not submit or attach letters. If considered for hire, the committee will request current letters of recommendation. Statement on diversity: This statement provides the applicant’s unique perspective on their past and present contributions to and future aspirations for promoting diversity, inclusion, and social justice in their professional careers. The purpose of the diversity statement is to help the department identify candidates who have professional experience, intellectual commitments, and/or willingness to engage in activities that could help Fresno State contribute to its mission in these areas, Copies of unofficial transcripts from all relevant educational programs. For inquiries contact Dr. contact Chris Cooper, Coordinator of the Office of Clinical Practice, at cooper05@mail.fresnostate.edu OR Dr. Imelda Basurto, Literacy, Early, Bilingual, & Special Education Department Chair, at ibasurto@mail.fresnostate.edu. The position advertised will remain open until filled . Interviews may follow. Qualified applicants not hired at this time will remain in this pool for future consideration. About the Campus California State University, Fresno, is a forward-looking and diverse institution located in California’s Central Valley, known for its agriculture, reasonable housing costs, cultural diversity, and proximity to Yosemite National Park and the Sierra Nevada. The Fresno State campus sits in the midst of the San Joaquin Valley, a valley rich in the traditions and representation of Native American peoples and cultures. We are grateful to be in the traditional homelands of the Yokuts and Mono peoples, whose diverse tribal communities share stewardship over this land. The campus is ranked 36 th in the nation by Washington Monthly’s 2022 National University Rankings , and ranked 25 th in the nation in MONEY Magazines 50 Best Public Colleges . The campus is classified as an R2 “ Doctoral Universities - High research activities ” university per Carnegie Classification of Institutions of Higher Education . Fresno State’s Principles of Community These Principles were developed collaboratively by faculty, staff, and administrators. They exemplify what we aspire to be. Find out more about our Principles of Community here . We all play a role in fostering an inclusive work and learning environment of respect, kindness, collaboration, and accountability where every member of the student body, faculty, staff, and administration can thrive. Our Principles of Community reflect our core values of Discovery, Diversity, and Distinction as well as our deep commitment to our mission "to boldly educate and empower students for success." California State University, Fresno is an engaged University. We focus on broadening students' intellectual horizons, fostering lifelong learning skills, developing the leaders of tomorrow, promoting community involvement, and instilling an appreciation of world cultures. We nurture cultural competence by celebrating the rich diversity of the campus community and welcoming the participation of all. Members of the University community are expected to work effectively with faculty, staff and students from diverse ethnic, cultural and socioeconomic backgrounds. Our Students California State University, Fresno is committed to serving our students with a focus on inclusion. Fresno State has been recognized as a Hispanic-Serving Institution (HSI); an Asian American/Native American/Pacific Islander-Serving Institution (AANAPISI); and has been designated to the Community Engagement Classification by the Carnegie Foundation for the Advancement of Teaching. Other Campus Information In compliance with the Annual Security Report & Fire Safety Report of Campus Security Policy and Campus Crime Statistics Act, California State University, Fresno has made crime-reporting statistics available to applicants, students, and employees online at https://adminfinance.fresnostate.edu/clery/index.html . Print copies are available by request from the Campus Police Department. A background check (including criminal records check) must be completed satisfactorily for this position. An offer of employment may be withdrawn or employment may be terminated based upon the results of the background investigation. The person holding this position is considered a "limited reporter" under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 Revised July 21, 2017 as a condition of employment. California State University, Fresno is a tobacco-free, smoke-free, and vapor-free campus. For more information, please click http://fresnostate.edu/adminserv/smokefree/index.html California State University, Fresno is committed to maintaining and implementing employment policies and procedures in compliance with applicable state and federal equal employment opportunity laws and regulations. Executive Orders 1096 and 1097 prohibit discrimination, harassment, and retaliation on the basis of a protected status: race, color, religion, national origin, ancestry, age, sex (including gender identity), sexual orientation, marital status, pregnancy, mental disability, physical disability, medical condition and covered veteran status. Fresno State's commitment to diversity informs our efforts in recruitment, hiring, and retention. We are proud to be an affirmative action and equal opportunity employer. Per the CSU COVID-19 Vaccination Policy, it is strongly recommended that all employees who are accessing office and campus facilities follow COVID-19 vaccine recommendations adopted by the U.S. Centers for Disease Control and Prevention (CDC) and the California Department of Public Health (CDPH) applicable to their age, medical condition, and other relevant indications. Questions regarding COVID19 may be sent to hr@csufresno.edu . The systemwide policy can be found at https://calstate.policystat.com/policy/9779821/latest/ . Out of State Employment Per CSU-wide policy (HR2021-04), all faculty who will begin initial employment (or return from a 12-month break in service) on or after January 1, 2022 are required to perform their work from within the State of California. Faculty hired prior to January 1, 2022 must be available to perform work in the State of California if their assignment is in-person. Advertised: Apr 22 2024 Pacific Daylight Time Applications close: Closing Date/Time:
Jul 14, 2024
Temporary Faculty Pool - University Coach (Supervisor): Education Specialist (ES) Credential Program Department Overview The Literacy, Early, Bilingual, and Special Education Department (LEBSE) offers courses for the preparation and professional development and advancement of Pre-K-12 teachers. At the preliminary credential level, the department provides coursework and support for the Multiple Subject and Single Subject Programs, and the Education Specialist Credential Program, which offers a combined program for both the Mild-to-Moderate and Extensive Support Needs Credentials. LEBSE also provides courses and supervision for the Bilingual Authorization Program. Additionally, the department currently houses four (4) graduate programs: Literacy, Early Education, Multilingual/Multicultural, and Special Education, and two advanced credentials: Reading Literacy and Leadership Specialist Credential and the Early Childhood Specialist Credential. The department prides itself in having faculty who are actively involved in teaching, scholarship, service, and grant leadership. Position Summary: The University Coach (Supervisor) is a faculty member of the LEBSE Department, but supervises Teacher Credential Candidates for the Education Specialist Credential Program in both the Mild-to-Moderate and Extensive Support Needs credential areas. They are assigned Teacher Credential Candidates by the Office of Clinical Practice. Serving as a liaison between the University and the cooperating schools, they provide the schools and Mentor Teachers with information about the Teacher Credential Candidates and the Education Specialist Credential Program. In turn, they communicate the cooperating schools’ suggestions and their needs to the University for improvement of the Education Specialist Teacher Preparation Program. Education Specialist University Coaches (Supervisors) should have recent professional and/or teaching experience in a Pre K-12 setting, where the curriculum aligns with recently adopted state standards and the school reflects the diversity of California’s student population. The University Coach (Supervisor) should have current knowledge of supervision approaches such as cognitive coaching, adult learning theory, and current “content specific” pedagogy and instructional practices. All University Coaches (Supervisors) will be evaluated by their Teacher Credential Candidate(s) and the Mentor Teacher at the end of the semester and will receive regular peer evaluations of their coaching from a faculty member. Evaluation results will be placed in their Faculty personnel Action File (PAF). Instructor Responsibility : Temporary faculty members are responsible for adherence to and implementation of university and system-wide policies as directed per Academic Policy Manual 306 , paragraph 2. Individuals hired as coaches/university supervisors are expected to: Meet with Mentor Teachers for an orientation to go over course requirements and discuss expectations, roles, and co-teaching during the first two weeks of the semester or after student teaching begins. Note: Orientation can occur as a “triad” meeting; a triad meeting involves the Teacher Candidate, Mentor Teacher and University Coach (Supervisor). Make regular visits to the school site for the purpose of meeting with Teacher Candidates, Mentor Teachers, Administrators/designee, or visiting/observing Teacher Candidates. Visits include holding small group, individual, or virtual discussions to review pertinent information. University Coaches may enhance communication and contacts with teacher candidates (via phone, webinar, online community, etc.). Complete (in TK20) a minimum of six formal lesson observations using scripted field notes or an observation rubric based on the California Teacher Performance Expectations (TPEs) to provide formative, action-oriented feedback. At least four of the lesson observations must be in-person, face-to-face; the remaining two may be synchronous/asynchronous video observations. Has a debriefing meeting with the candidate after each observation to guide candidate’s reflection on the lesson and provide feedback. Be available and maintain communication with the Teacher Candidate and Mentor Teacher throughout the entire semester (as established by the University Calendar) to ensure that the candidate is progressing; provide feedback on growth areas. Review lesson plans and reflections, and provide continuous feedback to the Teacher Candidate throughout the semester. Use their experience and knowledge to assist (consult, collaborate) the Teacher Candidate in understanding and applying current teaching methods, related materials and resources. Use effective questioning and coaching strategies to help the Teacher Candidate become skillful in continuous self-assessment, self-reflection, and goal setting. Discuss and document “areas for improvement” at the first sign of need. Monitor progress and contact the Education Specialist Program Coordinator if the “areas for improvement” does not yield expected growth. Reviews the Credential Candidate or Concerns section of the Office of Clinical Practice Handbook to determine if a “Statement of Concern” is warranted. Support Candidates in basic needs and emotional and mental health areas (if concerns arise concerned about a candidate’s well-being, the Coach is asked to please notify the Education Specialist Program Coordinator). Become familiar with resources available at the Fresno State Student Health and Counseling Center: https://www.fresnostate.edu/studentaffairs/health/index.html Evaluate the Teacher Candidate’s Site Visitation Project and/or Teaching Sample Project and schedule time to debrief results with the Teacher Candidate; provide remediation if necessary. Formally evaluate (Mid-Semester and Final-Semester Evaluation) the Teacher Candidate during a “triad” meeting at least twice per semester. A triad meeting involves the Teacher Candidate, Mentor Teacher, and University Coach (Supervisor). Assist the Teacher Candidate with meeting the Teaching Performance Expectations (TPE’s) and assign a CR/NC grade through PeopleSoft/MyFresnoState. Attend all mandatory program events, meetings, and professional developments; and obtain reliability as a rater; participates in FAST training, calibration, and scoring. Interact with Teacher Credential Candidates and Mentor Teachers with respect at all times. Submit all proper documentation digitally through TK20 (https://fresnostate.tk20.com/) Conditional Appointment Please be advised that an appointment is contingent upon budget and enrollment considerations and subject to order of assignment provisions in the collective bargaining agreement between California State University and California Faculty Association. These provisions state the “Order of Work,” or the order in which available courses must be assigned to faculty, starting with tenure line faculty and ending with new lecturer appointees. Appointees will be required to demonstrate eligibility to work in the United States (Fresno State is not a sponsoring agency for Temporary Faculty positions). Compensation - Commensurate by qualifications and experience within salary range placement. The salary ranges are established by the CSU Salary Schedule (Class Code = 2358 for Academic Year Lecturers). The salary range for Temporary Faculty with a Master's degree is $4,530.00 - $6,056.00 per a month when teaching full time (15 WTUs). Starting salaries are usually at or near the minimum of the range. Actual monthly salary will be adjusted based on the number of WTUs assigned per an academic term. Anticipated Semester The temporary faculty pool is continuously open, and positions are filled as needed, based on student enrollment and funding. This is a pool of part-time lecturers for the department to draw on as necessary. The number of positions varies from semester to semester, depending on the needs of the Department. Appointments from the pool are temporary and often made just prior to the start of the academic term. Applicants may need to be available to begin teaching on short notice. The pool will remain in place for two academic terms; those interested in remaining in the pool beyond that time must reapply. Fall 2024: August 19, 2024 - December 23, 2024; Spring 2025: January 15, 2025 - May 23, 2025 Required Qualifications: Education (from an accredited institution or foreign equivalent.) Education Specialist University Coaches (Supervisors) must possess: A clear Education Specialist teaching credential or administrative services credential A Master's degree in Special Education or closely related field Individuals interested in coaching ES credential candidates who are pursuing a Bilingual Authorization must also possess a Bilingual Authorization or BCLAD and be fluent in Spanish or Hmong. Experience : Demonstrated commitment to working effectively with faculty, staff, and students from diverse ethnic, cultural, and socioeconomic backgrounds. A minimum of three years’ experience teaching in Special Education. Application Procedures : A review of applications continues on a rolling basis as teaching positions open. Review may begin as early May 1 st , 2024 for a Fall 2024 assignment. Deadline is August 12, 2024 to be fully considered for Fall 2024 hiring. Projected deadline is October 31, 2024 to be fully considered for Spring 2025 hiring. Job Announcement for 2024-2025 Academic Year closing date is March 1, 2025. Complete an online application at https://careers.fresnostate.edu, search for the appropriate Job Announcement, Create an Applicant Profile, or Login if you have already have an Applicant Profile, and attach the following materials: Cover letter addressing qualifications and experience, and list of courses you are interested and qualified in teaching, Curriculum vitae, Names and contact information of at least three professional references a part of the online application. Do not submit or attach letters. If considered for hire, the committee will request current letters of recommendation. Statement on diversity: This statement provides the applicant’s unique perspective on their past and present contributions to and future aspirations for promoting diversity, inclusion, and social justice in their professional careers. The purpose of the diversity statement is to help the department identify candidates who have professional experience, intellectual commitments, and/or willingness to engage in activities that could help Fresno State contribute to its mission in these areas, Copies of unofficial transcripts from all relevant educational programs. For inquiries contact Dr. contact Chris Cooper, Coordinator of the Office of Clinical Practice, at cooper05@mail.fresnostate.edu OR Dr. Imelda Basurto, Literacy, Early, Bilingual, & Special Education Department Chair, at ibasurto@mail.fresnostate.edu. The position advertised will remain open until filled . Interviews may follow. Qualified applicants not hired at this time will remain in this pool for future consideration. About the Campus California State University, Fresno, is a forward-looking and diverse institution located in California’s Central Valley, known for its agriculture, reasonable housing costs, cultural diversity, and proximity to Yosemite National Park and the Sierra Nevada. The Fresno State campus sits in the midst of the San Joaquin Valley, a valley rich in the traditions and representation of Native American peoples and cultures. We are grateful to be in the traditional homelands of the Yokuts and Mono peoples, whose diverse tribal communities share stewardship over this land. The campus is ranked 36 th in the nation by Washington Monthly’s 2022 National University Rankings , and ranked 25 th in the nation in MONEY Magazines 50 Best Public Colleges . The campus is classified as an R2 “ Doctoral Universities - High research activities ” university per Carnegie Classification of Institutions of Higher Education . Fresno State’s Principles of Community These Principles were developed collaboratively by faculty, staff, and administrators. They exemplify what we aspire to be. Find out more about our Principles of Community here . We all play a role in fostering an inclusive work and learning environment of respect, kindness, collaboration, and accountability where every member of the student body, faculty, staff, and administration can thrive. Our Principles of Community reflect our core values of Discovery, Diversity, and Distinction as well as our deep commitment to our mission "to boldly educate and empower students for success." California State University, Fresno is an engaged University. We focus on broadening students' intellectual horizons, fostering lifelong learning skills, developing the leaders of tomorrow, promoting community involvement, and instilling an appreciation of world cultures. We nurture cultural competence by celebrating the rich diversity of the campus community and welcoming the participation of all. Members of the University community are expected to work effectively with faculty, staff and students from diverse ethnic, cultural and socioeconomic backgrounds. Our Students California State University, Fresno is committed to serving our students with a focus on inclusion. Fresno State has been recognized as a Hispanic-Serving Institution (HSI); an Asian American/Native American/Pacific Islander-Serving Institution (AANAPISI); and has been designated to the Community Engagement Classification by the Carnegie Foundation for the Advancement of Teaching. Other Campus Information In compliance with the Annual Security Report & Fire Safety Report of Campus Security Policy and Campus Crime Statistics Act, California State University, Fresno has made crime-reporting statistics available to applicants, students, and employees online at https://adminfinance.fresnostate.edu/clery/index.html . Print copies are available by request from the Campus Police Department. A background check (including criminal records check) must be completed satisfactorily for this position. An offer of employment may be withdrawn or employment may be terminated based upon the results of the background investigation. The person holding this position is considered a "limited reporter" under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 Revised July 21, 2017 as a condition of employment. California State University, Fresno is a tobacco-free, smoke-free, and vapor-free campus. For more information, please click http://fresnostate.edu/adminserv/smokefree/index.html California State University, Fresno is committed to maintaining and implementing employment policies and procedures in compliance with applicable state and federal equal employment opportunity laws and regulations. Executive Orders 1096 and 1097 prohibit discrimination, harassment, and retaliation on the basis of a protected status: race, color, religion, national origin, ancestry, age, sex (including gender identity), sexual orientation, marital status, pregnancy, mental disability, physical disability, medical condition and covered veteran status. Fresno State's commitment to diversity informs our efforts in recruitment, hiring, and retention. We are proud to be an affirmative action and equal opportunity employer. Per the CSU COVID-19 Vaccination Policy, it is strongly recommended that all employees who are accessing office and campus facilities follow COVID-19 vaccine recommendations adopted by the U.S. Centers for Disease Control and Prevention (CDC) and the California Department of Public Health (CDPH) applicable to their age, medical condition, and other relevant indications. Questions regarding COVID19 may be sent to hr@csufresno.edu . The systemwide policy can be found at https://calstate.policystat.com/policy/9779821/latest/ . Out of State Employment Per CSU-wide policy (HR2021-04), all faculty who will begin initial employment (or return from a 12-month break in service) on or after January 1, 2022 are required to perform their work from within the State of California. Faculty hired prior to January 1, 2022 must be available to perform work in the State of California if their assignment is in-person. Advertised: Apr 22 2024 Pacific Daylight Time Applications close: Closing Date/Time:
CSU, Sacramento
6000 J Street, Sacramento, CA 95819, USA
Working Title: The (IRB) Institutional Review Board and Sponsored Research Specialist Classification Title: Administrative Analyst/Specialist - Exempt I Posting Details Priority Application Deadline (Posting will remain open until filled): Monday, May 13, 2024 @ 11:55pm PST Hiring Preference Eligible on-campus applicants in California State University Employees Union (CSUEU) Bargaining Units 2,5,7, and 9 will be given first consideration in the recruitment. Position Summary Under the general direction of the Director of Research and Proposal Development, the Specialist is responsible for a broad portfolio of activities which are core to the Offices of Research, Innovation, and Economic Development (ORIED). The Specialist plays a central role in assisting the work lead Research Integrity and Compliance Officer and the Institutional Review Board to ensure the responsible and ethical conduct of human subjects research across campus. This position serves as the primary IRB staff, including protocol administration and review within the Cayuse system, coordination with Chairs, minutes, correspondences, and interactions with IRB members and campus researchers. The Specialist assists the Officer with other research compliance functions. The Specialist serves as a liaison for the Research and Proposal Development (RPD) team to assist with management of grant and contract proposal development within the Cayuse system. The Specialist also performs award intake and analysis to create and route award documentation within the Cayuse system to pre-and post-award. The Specialist also maintains and ensures proposal and award data integrity across Cayuse and post-award’s Grant Management system. FLSA : Exempt (Not eligible for overtime) Anticipated Hiring Range : $5,000 per month - $6,100 per month; commensurate with the candidate's education, experience, skills, and training. CSU Classification Salary Range : $4,379 per month - $7,922 per month Best-in-class Benefits : Click here to learn more CSU Total Compensation : Click here to learn more Salary Grade/Range : 2 Recruitment Type : Regular (Probationary) Time Base : Full-Time Pay Plan : 12 month Work Hours : Monday - Friday 8:00am - 5:00pm (Partial telecommute may be available after a period of training and as approved by supervisor.) Department Information The Offices of Research, Innovation, and Economic Development (ORIED), a unit of Academic Affairs. We work to expand the research capacity of Sacramento State faculty, staff, and students, and to link a range of academic and infrastructure initiatives that advance our faculty and campus connections to the regional community. ORIED staff provide comprehensive services and manage support programs to advance new and equity-minded research and scholarship at our institution. Minimum Qualifications Entry to this classification requires general knowledge and skills in the applicable administrative and/or program field with a foundational knowledge of public administration principles, practices, and methods. This foundation would normally be obtained through a bachelor's degree and/or equivalent training and administrative work experience involving study, analysis, and/or evaluation leading to the development or improvement of administrative policies, procedures, practices, or programs. Required Qualifications 1. Bachelor's degree in a field relevant to research compliance or research administration, and experience in research administration, regulatory compliance or Institutional Review Board (IRB)/human subjects protection administration, or an equivalent combination of education and experience; 2. Foundational knowledge of research administration principles and practices, including knowledge of federal and state regulations and policies regarding research involving human subjects and research administration; 3. Experience with data entry as well as managing, reconciling, analyzing, and reporting of data; 4. Ability to interpret complex regulations and also guide, train and be a resource to faculty, staff, and students in their interpretation; 5. Demonstrated ability to utilize software applications to conduct research, analyze and compile information as well as maintain and implement updates to form fields and workflow settings, and troubleshoot software; 6. Demonstrated ability to take initiative, make independent decisions, exercise sound judgment, and utilize diplomacy (i.e. in confidential matters); 7. Strong organization, planning, and multi-tasking skills with the ability to adjust to frequently changing priorities; 8. Excellent written and oral communication skills including the ability to compose clear and detailed correspondence, reports, and guidance to researchers and management; 9. Experience drafting, editing and producing documents, reports, analyses, etc.; ability to proofread and edit for grammar, format, and style consistency; 10. Effective interpersonal skills with the demonstrated ability to establish and maintain strong working relationships and provide excellent customer service to internal and external constituents; 11. Extensive experience using standard office software packages (i.e.MS Office Professional Suite) and demonstrated ability to acquire genuine skill with new software programs including project management tools, databases, reporting tools, and web content management systems. 12. Commitment to maintaining a welcoming and inclusive work environment with diverse colleagues and constituents including faculty, students, staff, and members of the community. Condition of Employment: - Ability to pass a background check Preferred Qualifications 13. Experience working in a university environment and familiarity with campus issues, policies and practices; 14. Three years of experience in research administration, regulatory compliance or IRB/human subjects protection administration; 15. Ability to work independently to review, interpret, and analyze large numbers of protocols, make appropriate determinations, and recommend specific protocol revisions needed to achieve IRB approval; 16. Experience with project management, program management, project evaluation; 17. Experience working in grant administration, grant proposal development, and/or contract administration environment; 18. Experience conducting training sessions and workshops; 19. Experience with web content management systems and developing and publishing content through various software platforms and social media channels; 20. Completed the Collaborative Institutional Training Initiative (CITI) online course for working with human participants in research; 21. Certified in IRB management via completion of CIP (Certified IRB Professional). Documents Needed to Apply Resume and cover letter. Failure to upload required documentation may result in disqualification. About Sacramento State Sacramento State is located in the heart of California’s capital city, five miles from State Capitol. The lush, 300-acre campus is situated along the American River, close to numerous bike trails and other recreational areas. Sacramento, also known as the “Farm-to-Fork Capital,” is one of the most ethnically diverse and livable cities in the country, with a population of half of a million. Sacramento State is a Hispanic and AANAPISI serving institution with about 31,000 students coming not only from the Greater Sacramento Region, but also from across the state, country, and world. Our 1,800 faculty and 1,500 staff are committed to meeting our mission: “As California’s capital university, we transform lives by preparing students to lead, serve, and succeed. Sacramento State will be a welcoming, caring, and inclusive leader in education, innovation, and engagement.” As the regional hub of higher education, Sacramento State is dedicated to learning and student success ; teaching, research, scholarship and creative activity ; justice, diversity, equity and inclusion ; resource development and sustainability ; dedicated community engagement , and wellness and safety . As evidenced by the values embedded in our Hornet Honor Code , Sacramento State is committed to creating an inclusive environment where all faculty, staff, students, and guests are welcome and valued. Our commitment is more than simply ensuring that our campus is free from bias and discrimination, but is one devoted to celebrating many diverse identities, life experiences, and perspectives that enrich our community, teaching and learning. To learn more about why you should join the Hornet Family, please visit the Why Sac State? page. Equal Employment Opportunity California State University, Sacramento is an Affirmative Action/Equal Opportunity Employer and has a strong institutional commitment to the principle of diversity in all areas. We consider qualified applicants for employment without regard to race, color, religion, national origin, age, sex, gender identity/expression, sexual orientation, pregnancy, genetic information, medical condition, marital status, veteran status, or disability. Sacramento State hires only those individuals who are lawfully authorized to accept employment in the United States. It is the policy of California State University, Sacramento to provide reasonable accommodations for qualified persons with disabilities who are employees or applicants for employment. If you need a disability related reasonable accommodation as part of the application and/or interviewing process, visit https://www.csus.edu/administration-business-affairs/human-resources/benefits/reasonable-accomodation.html . The University is committed to creating an education and working environment free from discrimination, sexual harassment, sexual violence, domestic violence, dating violence, and stalking. For more information on mandatory training for new employees, visit https://www.csus.edu/administration-business-affairs/human-resources/learning-development/csu-learn.html . Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act and Campus Fire Safety Right-To-know Act Notification: Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, the current Annual Security Report (ASR) is available for viewing at https://www.csus.edu/clery . The ASR contains the current security and safety-related policy statements, emergency preparedness and evacuation information, crime prevention and sexual assault prevention information, and drug and alcohol prevention programming. The ASR also contains statistics of Clery Act crimes for Sacramento State for the last three (3) calendar years. Paper copies are available upon request at the Police Service Center located in the University Union. Background Check Disclaimer A background check (including a criminal records check) must be completed satisfactorily before any candidate can be offered a position with California State University, Sacramento. Failure to satisfactorily complete the background check may affect the application status of applicants or continued employment of current California State University, Sacramento employees who apply for the position. COVID19 Vaccination Policy Effective May 2023, per the CSU COVID-19 Vaccination Policy , it is strongly recommended that all California State University, Sacramento employees who are accessing office and campus facilities follow COVID-19 vaccine recommendations adopted by the U.S. Centers for Disease Control and Prevention (CDC) and the California Department of Public Health (CDPH) applicable to their age, medical condition, and other relevant indications. Out of State Employment Sacramento State University, as part of the CSU system, is a State of California Employer. As such, the University requires all employees (up)on date of hire to reside in the State of California. As of January 1, 2022 the CSU Out-of-State Employment Policy prohibits the hiring of employees to perform CSU-related work outside the state of California. Eligibility Verification Candidate must furnish proof of eligibility to work in the U.S. California State University, Sacramento is not a sponsoring agency for staff and management positions (ie. H-1-B Visa). Note to Applicants: Possession of the minimum qualifications does not guarantee an interview unless required by collective bargaining agreement. Advertised: Apr 29 2024 Pacific Daylight Time Applications close: Closing Date/Time:
Jul 14, 2024
Working Title: The (IRB) Institutional Review Board and Sponsored Research Specialist Classification Title: Administrative Analyst/Specialist - Exempt I Posting Details Priority Application Deadline (Posting will remain open until filled): Monday, May 13, 2024 @ 11:55pm PST Hiring Preference Eligible on-campus applicants in California State University Employees Union (CSUEU) Bargaining Units 2,5,7, and 9 will be given first consideration in the recruitment. Position Summary Under the general direction of the Director of Research and Proposal Development, the Specialist is responsible for a broad portfolio of activities which are core to the Offices of Research, Innovation, and Economic Development (ORIED). The Specialist plays a central role in assisting the work lead Research Integrity and Compliance Officer and the Institutional Review Board to ensure the responsible and ethical conduct of human subjects research across campus. This position serves as the primary IRB staff, including protocol administration and review within the Cayuse system, coordination with Chairs, minutes, correspondences, and interactions with IRB members and campus researchers. The Specialist assists the Officer with other research compliance functions. The Specialist serves as a liaison for the Research and Proposal Development (RPD) team to assist with management of grant and contract proposal development within the Cayuse system. The Specialist also performs award intake and analysis to create and route award documentation within the Cayuse system to pre-and post-award. The Specialist also maintains and ensures proposal and award data integrity across Cayuse and post-award’s Grant Management system. FLSA : Exempt (Not eligible for overtime) Anticipated Hiring Range : $5,000 per month - $6,100 per month; commensurate with the candidate's education, experience, skills, and training. CSU Classification Salary Range : $4,379 per month - $7,922 per month Best-in-class Benefits : Click here to learn more CSU Total Compensation : Click here to learn more Salary Grade/Range : 2 Recruitment Type : Regular (Probationary) Time Base : Full-Time Pay Plan : 12 month Work Hours : Monday - Friday 8:00am - 5:00pm (Partial telecommute may be available after a period of training and as approved by supervisor.) Department Information The Offices of Research, Innovation, and Economic Development (ORIED), a unit of Academic Affairs. We work to expand the research capacity of Sacramento State faculty, staff, and students, and to link a range of academic and infrastructure initiatives that advance our faculty and campus connections to the regional community. ORIED staff provide comprehensive services and manage support programs to advance new and equity-minded research and scholarship at our institution. Minimum Qualifications Entry to this classification requires general knowledge and skills in the applicable administrative and/or program field with a foundational knowledge of public administration principles, practices, and methods. This foundation would normally be obtained through a bachelor's degree and/or equivalent training and administrative work experience involving study, analysis, and/or evaluation leading to the development or improvement of administrative policies, procedures, practices, or programs. Required Qualifications 1. Bachelor's degree in a field relevant to research compliance or research administration, and experience in research administration, regulatory compliance or Institutional Review Board (IRB)/human subjects protection administration, or an equivalent combination of education and experience; 2. Foundational knowledge of research administration principles and practices, including knowledge of federal and state regulations and policies regarding research involving human subjects and research administration; 3. Experience with data entry as well as managing, reconciling, analyzing, and reporting of data; 4. Ability to interpret complex regulations and also guide, train and be a resource to faculty, staff, and students in their interpretation; 5. Demonstrated ability to utilize software applications to conduct research, analyze and compile information as well as maintain and implement updates to form fields and workflow settings, and troubleshoot software; 6. Demonstrated ability to take initiative, make independent decisions, exercise sound judgment, and utilize diplomacy (i.e. in confidential matters); 7. Strong organization, planning, and multi-tasking skills with the ability to adjust to frequently changing priorities; 8. Excellent written and oral communication skills including the ability to compose clear and detailed correspondence, reports, and guidance to researchers and management; 9. Experience drafting, editing and producing documents, reports, analyses, etc.; ability to proofread and edit for grammar, format, and style consistency; 10. Effective interpersonal skills with the demonstrated ability to establish and maintain strong working relationships and provide excellent customer service to internal and external constituents; 11. Extensive experience using standard office software packages (i.e.MS Office Professional Suite) and demonstrated ability to acquire genuine skill with new software programs including project management tools, databases, reporting tools, and web content management systems. 12. Commitment to maintaining a welcoming and inclusive work environment with diverse colleagues and constituents including faculty, students, staff, and members of the community. Condition of Employment: - Ability to pass a background check Preferred Qualifications 13. Experience working in a university environment and familiarity with campus issues, policies and practices; 14. Three years of experience in research administration, regulatory compliance or IRB/human subjects protection administration; 15. Ability to work independently to review, interpret, and analyze large numbers of protocols, make appropriate determinations, and recommend specific protocol revisions needed to achieve IRB approval; 16. Experience with project management, program management, project evaluation; 17. Experience working in grant administration, grant proposal development, and/or contract administration environment; 18. Experience conducting training sessions and workshops; 19. Experience with web content management systems and developing and publishing content through various software platforms and social media channels; 20. Completed the Collaborative Institutional Training Initiative (CITI) online course for working with human participants in research; 21. Certified in IRB management via completion of CIP (Certified IRB Professional). Documents Needed to Apply Resume and cover letter. Failure to upload required documentation may result in disqualification. About Sacramento State Sacramento State is located in the heart of California’s capital city, five miles from State Capitol. The lush, 300-acre campus is situated along the American River, close to numerous bike trails and other recreational areas. Sacramento, also known as the “Farm-to-Fork Capital,” is one of the most ethnically diverse and livable cities in the country, with a population of half of a million. Sacramento State is a Hispanic and AANAPISI serving institution with about 31,000 students coming not only from the Greater Sacramento Region, but also from across the state, country, and world. Our 1,800 faculty and 1,500 staff are committed to meeting our mission: “As California’s capital university, we transform lives by preparing students to lead, serve, and succeed. Sacramento State will be a welcoming, caring, and inclusive leader in education, innovation, and engagement.” As the regional hub of higher education, Sacramento State is dedicated to learning and student success ; teaching, research, scholarship and creative activity ; justice, diversity, equity and inclusion ; resource development and sustainability ; dedicated community engagement , and wellness and safety . As evidenced by the values embedded in our Hornet Honor Code , Sacramento State is committed to creating an inclusive environment where all faculty, staff, students, and guests are welcome and valued. Our commitment is more than simply ensuring that our campus is free from bias and discrimination, but is one devoted to celebrating many diverse identities, life experiences, and perspectives that enrich our community, teaching and learning. To learn more about why you should join the Hornet Family, please visit the Why Sac State? page. Equal Employment Opportunity California State University, Sacramento is an Affirmative Action/Equal Opportunity Employer and has a strong institutional commitment to the principle of diversity in all areas. We consider qualified applicants for employment without regard to race, color, religion, national origin, age, sex, gender identity/expression, sexual orientation, pregnancy, genetic information, medical condition, marital status, veteran status, or disability. Sacramento State hires only those individuals who are lawfully authorized to accept employment in the United States. It is the policy of California State University, Sacramento to provide reasonable accommodations for qualified persons with disabilities who are employees or applicants for employment. If you need a disability related reasonable accommodation as part of the application and/or interviewing process, visit https://www.csus.edu/administration-business-affairs/human-resources/benefits/reasonable-accomodation.html . The University is committed to creating an education and working environment free from discrimination, sexual harassment, sexual violence, domestic violence, dating violence, and stalking. For more information on mandatory training for new employees, visit https://www.csus.edu/administration-business-affairs/human-resources/learning-development/csu-learn.html . Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act and Campus Fire Safety Right-To-know Act Notification: Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, the current Annual Security Report (ASR) is available for viewing at https://www.csus.edu/clery . The ASR contains the current security and safety-related policy statements, emergency preparedness and evacuation information, crime prevention and sexual assault prevention information, and drug and alcohol prevention programming. The ASR also contains statistics of Clery Act crimes for Sacramento State for the last three (3) calendar years. Paper copies are available upon request at the Police Service Center located in the University Union. Background Check Disclaimer A background check (including a criminal records check) must be completed satisfactorily before any candidate can be offered a position with California State University, Sacramento. Failure to satisfactorily complete the background check may affect the application status of applicants or continued employment of current California State University, Sacramento employees who apply for the position. COVID19 Vaccination Policy Effective May 2023, per the CSU COVID-19 Vaccination Policy , it is strongly recommended that all California State University, Sacramento employees who are accessing office and campus facilities follow COVID-19 vaccine recommendations adopted by the U.S. Centers for Disease Control and Prevention (CDC) and the California Department of Public Health (CDPH) applicable to their age, medical condition, and other relevant indications. Out of State Employment Sacramento State University, as part of the CSU system, is a State of California Employer. As such, the University requires all employees (up)on date of hire to reside in the State of California. As of January 1, 2022 the CSU Out-of-State Employment Policy prohibits the hiring of employees to perform CSU-related work outside the state of California. Eligibility Verification Candidate must furnish proof of eligibility to work in the U.S. California State University, Sacramento is not a sponsoring agency for staff and management positions (ie. H-1-B Visa). Note to Applicants: Possession of the minimum qualifications does not guarantee an interview unless required by collective bargaining agreement. Advertised: Apr 29 2024 Pacific Daylight Time Applications close: Closing Date/Time:
SOUTH ORANGE COUNTY COMMUNITY COLLEGE DISTRICT (SOCCC)
Mission Viejo, California, United States
Title: Admissions and Records Specialist II (Two (2) or More Positions) Job Category: CSEA Job Opening Date: July 10, 2024 Job Closing Date: July 30, 2024 Location: Saddleback College Work Location: Mission Viejo, CA Department: Admissions and Records/Enrollment Services Pay Grade, for more information click on this link: https://www.socccd.edu/departments/human-resources/contracts-and-salary-schedules Pay Rate Type: Monthly Work Days: Monday - Friday Work Hours: Monday - Thursday 9:00 am - 6:00 pm and Friday 8:00 am - 5:00 pm Hours Per Week: 40 Percentage of Employment: 100% Months of Employment: 12 Salary: Starting salary $4,760 to $5,258 per month Required Documents: Required: Resume. Optional: Cover letter Job Description: C.S.E.A. Classified Bargaining Unit Salary Range 120 Application materials must be received by 11:59pm July 29, 2024 Required Documents: Resume. Optional Documents: Cover Letter. Applications missing the required documents will not be considered. Class specifications are intended to present a descriptive list of the range of duties performed by employees in the class. Specifications are not intended to reflect all duties performed within the job. SUMMARY DESCRIPTION Under general supervision from assigned supervisory or management staff, performs the full range of routine technical and clerical duties in support of the Admissions and Records functions including in the areas of student registration and admissions and records input, retrieval, and maintenance; modifies and corrects student records; processes transcripts; performs a variety of data processing operations including to audit and review data entry; and responds to questions and requests for information from students, staff, and the general public received by phone, e-mail, or in-person. DISTINGUISHING CHARACTERISTICS This is the journey level class within the Admissions and Records Specialist series. Employees within this class are distinguished from the Admissions and Records Specialist I by the performance of the full range of duties as assigned including modifying and correcting student records, processing transcripts, and performing a variety of data processing operations including auditing and reviewing data entry. Employees at this level receive only occasional instruction or assistance as new or unusual situations arise, and are fully aware of the operating procedures and policies of the work unit. This class is distinguished from the Admissions and Records Specialist III class in that the latter is assigned a full range of computer operation tasks including responsibility for the automated generation of accurate grade reports, collection sheets, the scanning system, and the web application system in addition to the full range of duties assigned to Admissions and Records Specialist II incumbents. This class is distinguished from the Senior Admissions and Records Specialist in that the latter evaluate transcripts and residency applications, or serve as regular lead during registration. REPRESENTATIVE DUTIES The following duties are typical for this classification. Incumbents may not perform all of the listed duties and/or may be required to perform additional or different duties from those set forth below to address business needs and changing business practices. Perform transactions that involve correcting student academic records as necessary; recalculate grade points and semester units; enter academic notations on student records; post credit by examining classes and grades. Receive and process transcript requests; review transcripts for accuracy and research information including student holds, identification numbers, and related items; correct student academic records as directed; prepare and generate transcripts including inputting information and printing transcripts; cashier transcript requests; track number of transcripts processed; post transcripts processed to student's records. Process verification requests of enrollment, status, and academic history; create and prepare forms and letters verifying student status and academic history; track number of verifications processed; post verifications processed to student's records; cashier verification requests. Research and respond to student and instructor's inquiries regarding grade problems; research into registration issues. Prepare, duplicate, and distribute correspondence to instructors regarding grade submittal and collection; review all grade documents for completion and accuracy; prepare correspondence and return problem documents to instructors; notify appropriate staff of missing grades. Distribute, prepare, maintain, and verify records of weekly, daily, and positive attendance rosters; input grades and positive attendance hours in the computer system. Receive and process web applications; download web application online; review information and identify any discrepancies; send registration appointment via email to student; follow-up with student for any incomplete information; respond to inquiries made through the web pages. Receive and log incoming data for processing; verify information for accuracy and completeness; identify errors and make necessary correction or refer to appropriate party; prepare materials for data entry; enter data; receive computer-produced output and verify for accuracy and completeness; initiate correction to output as necessary; prepare, log, and distribute output reports and data; maintain files, source documents, and related data; assist in coding documents. Organize, monitor for accuracy, correct, and complete the K-12 and Emeritus enrollment process; review K-12 permit forms for accuracy, verify that appropriate and valid signatures have been provided, and assess for unit limitation compliance; retrieve and review periodic reports to assure that program participants remain in compliance. Assign and input all "priority registration" codes for athletes, D.S.P.S, and E.O.P.S. eligible participants. Process Supportive Services office requests for D.S.P.S and E.O.P.S. students involving Admissions and Records functions. Post all "unit overload" approvals forwarded to Admissions and Records by the Counseling Office. Prepare flyers for students with information pertaining to Cal Grant grade point average verification acceptance and processing; answer inquiries pertaining to Cal Grants; compile student's academic records for evaluation; submit student's grade point averages on-line to the California Student Aid Commission within established deadlines. Provide support and coverage to other Admissions and Records Office functions and programs including counter, phones, grades, and verifications. Respond to telephone, email, and personal inquiries regarding registration, application, residency, high school permits, telephone and Internet registration and applications, transcripts, and course schedules; disperse forms and answer general information questions; refer complex questions to higher-level admissions and records staff. Receive application forms; review for accuracy; input into computer terminal; assign identification number; schedule appointments. Accept transcripts, verification forms, reclass of residency forms, and related forms; receive special petition forms including general petitions, illegal repeat forms, readmission after dismissal forms, applications for certificates or Associate degree, and other forms; process special request for registration; accept and process student data changes. Assist students in filling out transcript request forms, add/drop cards, petitions, grade requests, and other Admissions and Records forms; input information into computer terminal. Collect fees; input/post charges, cash/check/bankcard transactions/payments, and other information to student accounts; issue receipts; close out and balance registers; prepare monies for bank deposit by reconciling funds and closing accounting pages. Process on-line registration, drops, and adds; respond to inquiries made through the web pages. Monitor enrollment of courses; notify students of filled, canceled, or changed classes. Process, scan, and input student documents into the document imaging management system; prioritize the scanning of documents; separate documents by type and prepare documents for scanning; scan, index, and post documents and information including applications, residency documentation, incoming transcripts, high school permits, evaluations, petitions, test scores, and other documents; review scanned materials for accuracy and clarity; file or dispose of documents when posted; troubleshoot basic system problems as necessary. Retrieve, open, sort, and distribute mail for the department; respond to inquires related to assigned area including inquiries regarding the arrival of incoming official transcripts. Order, stock, and maintain office supplies including needed forms; file and stock transcript paper, special envelops, stamps, toner, cartridges; class schedules, applications, data change forms, add and drop forms, and related forms; maintain counter inventory sheets. May assist in the hiring and training of part-time clerks and new specialists; prepare procedural manual; update procedural manual with changes made to programs and new office requirements. Utilize various computer applications and software packages; maintain and generate reports from a database or network system. Operate office equipment including computer equipment, typewriter, calculator, copier, and facsimile machine. Perform related duties as required. QUALIFICATIONS The following generally describes the knowledge and ability required to enter the job and/or be learned within a short period of time in order to successfully perform the assigned duties. Knowledge of: Office procedures, methods, and equipment including computers and applicable software applications such as word processing, spreadsheets, and databases. Principles, practices, and procedures of record keeping. Business letter writing and basic report preparation. Methods and standards used in processing College paperwork. Principles and practices used to establish and maintain files and information retrieval systems. Principles and techniques used in public relations including methods and techniques of proper counter, receptionist, and telephone etiquette. Basic mathematical concepts. Basic accounting procedures. Work organization principles and practices. English usage, grammar, spelling, punctuation, and vocabulary. Ability to: Understand the organization and operation of the assigned program area as necessary to assume assigned responsibilities. Understand, interpret, and apply administrative and office policies and procedures as well as pertinent laws, regulations, and ordinances. Perform a variety of specialized office support and clerical duties and activities of a general and specialized nature in support of the Admissions and Records functions. Respond to requests and inquiries from students, staff, or the general public; effectively present information in person or on the telephone to students, staff, or the public. Balance accounting ledgers and prepare monies for deposit. Use sound judgment in recognizing scope of authority. Type or enter data at a speed necessary for successful job performance. Compile and organize data and information. Maintain filing and record-keeping systems. Exercise good judgment in maintaining information, records, and reports. Plan and organize work to meet schedules and changing deadlines. Operate office equipment including computers and supporting word processing, spreadsheet, and database applications. Adapt to changing technologies and learn functionality of new equipment and systems. Work under steady pressure with frequent interruptions and a high degree of public contact by phone or in person. Work with and exhibit sensitivity to and understanding of the varied racial, ethnic, cultural, sexual orientation, academic, socio-economic, and disabled populations of community college students. Communicate clearly and concisely, both orally and in writing. Establish and maintain effective working relationships with those contacted in the course of work. EDUCATION AND EXPERIENCE GUIDELINES Any combination of education and experience that would likely provide the required knowledge and abilities is qualifying. A typical way to obtain the knowledge and abilities would be: Education/Training: Equivalent to the completion of the twelfth grade supplemented by specialized clerical or office related training or course work. Experience: Two years of increasingly responsible experience in admissions and records. PHYSICAL DEMANDS AND WORKING ENVIRONMENT The conditions herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions. Environment: Work is performed primarily in a standard office setting. Duties are typically performed at a desk or computer terminal; subject to noise from office equipment operation; frequent interruptions and contact in person and on the telephone with students, academic and classified staff, and others. At least minimal environmental controls are in place to assure health and comfort. Physical: Primary functions require sufficient physical ability and mobility to work in an office setting; to stand or sit for prolonged periods of time; to occasionally stoop, bend, kneel, crouch, reach, and twist; to lift, carry, push, and/or pull light to moderate amounts of weight; to operate office equipment requiring repetitive hand movement and fine coordination including use of a computer keyboard; and to verbally communicate to exchange information. Vision: See in the normal visual range with or without correction. Hearing: Hear in the normal audio range with or without correction. SPECIAL COVID-19 NOTICE: Interviews may be held in-person (following all necessary precautions) or in a virtual format. Employees must reside in California while employed with the South Orange County Community College District (SOCCCD), even during remote work. Thank you for your continued interest in working at the SOCCCD. The SOCCCD is committed to protecting the health and wellbeing of students, faculty, staff, administrators, and the communities it serves. More information can be found on our District website by visiting https://www.socccd.edu/communications/covid-19-information . NOTICE TO ALL CANDIDATES FOR EMPLOYMENT: The Immigration Reform and Control Act of 1986, Public Law 99-603, requires that employers obtain documentation from every new employee which authorizes that individual to accept employment in this country. SOCCCD will not sponsor any visa applications. PLEASE NOTE: A California Public Employees Retirement System (CalPERS) retiree may not accept employment until after the first 180 days of retirement. Anyone retired from CalPERS accepting permanent employment with this District will be required to reinstate as an active CalPERS member. Please contact CalPERS for additional information regarding your retirement status. Any active vested member of California State Teachers Retirement System (CalSTRS), who accepts employment with the District to perform service that requires membership in CalPERS, is eligible to elect to continue retirement system coverage under CalSTRS DISABILITY ACCOMODATIONS: If you require special accommodations in the application and/or selection process, please notify District Human Resources at least two (2) business days prior to the Job Close Date/Initial Screening Date, by either calling (949) 582-4850 or sending an e-mail to hrinfodesk@socccd.edu. ATTENDANCE REQUIREMENT: Report to work on a regular and consistent basis, as scheduled, to assigned job. CAMPUS CRIME AND SAFETY AWARENESS: Information regarding campus crime and safety awareness can be found at www.saddleback.edu or www.ivc.edu. Paper copies are available in the District Human Resources office upon request. DIVERSITY, EQUITY, INCLUSION, AND EQUAL EMPLOYMENT OPPORTUNITY (EEO): The South Orange County Community College District is committed to creating an academic and work environment that fosters diversity, equity and inclusion and equal opportunity for all, and ensures that students, faculty, management and staff of all backgrounds feel welcome, included, supported, and safe. Our culture of belonging, openness, and inclusion, makes our district a unique and special place for individuals of all backgrounds. Our District and our colleges are looking for equity and inclusion-minded applicants who represent the full diversity of California and who demonstrate a sensitivity to the understanding of diverse academic, socioeconomic, cultural, disability, gender identity, sexual orientation, and ethnic backgrounds present within our community. When you join our District, you can expect to be part of an exciting, thriving, equity-focused, and inclusive community that approaches higher education with the lens of social justice and collaboration among students, faculty, staff, administration, and community partners. In deciding whether to apply for a position with our District, you are strongly encouraged to consider whether your values align with our District's mission and goals for EEO, Diversity, Equity, and Inclusion. SOCCCD IS AN EQUAL OPPORTUNITY EMPLOYER Important : You must complete your application for a posting by 11:59 p.m. , Pacific Standard Time, by the deadline, along with any required documents , in order to be considered for the position. Applicants must complete all fields/sections on the application. Do not type "See Resume" or leave any fields blank. Applicants must enter their work experience, education, etc. on the District application. Applications reflecting "See Resume" will be considered incomplete and will not be considered for recruitment.
Jul 11, 2024
Full Time
Title: Admissions and Records Specialist II (Two (2) or More Positions) Job Category: CSEA Job Opening Date: July 10, 2024 Job Closing Date: July 30, 2024 Location: Saddleback College Work Location: Mission Viejo, CA Department: Admissions and Records/Enrollment Services Pay Grade, for more information click on this link: https://www.socccd.edu/departments/human-resources/contracts-and-salary-schedules Pay Rate Type: Monthly Work Days: Monday - Friday Work Hours: Monday - Thursday 9:00 am - 6:00 pm and Friday 8:00 am - 5:00 pm Hours Per Week: 40 Percentage of Employment: 100% Months of Employment: 12 Salary: Starting salary $4,760 to $5,258 per month Required Documents: Required: Resume. Optional: Cover letter Job Description: C.S.E.A. Classified Bargaining Unit Salary Range 120 Application materials must be received by 11:59pm July 29, 2024 Required Documents: Resume. Optional Documents: Cover Letter. Applications missing the required documents will not be considered. Class specifications are intended to present a descriptive list of the range of duties performed by employees in the class. Specifications are not intended to reflect all duties performed within the job. SUMMARY DESCRIPTION Under general supervision from assigned supervisory or management staff, performs the full range of routine technical and clerical duties in support of the Admissions and Records functions including in the areas of student registration and admissions and records input, retrieval, and maintenance; modifies and corrects student records; processes transcripts; performs a variety of data processing operations including to audit and review data entry; and responds to questions and requests for information from students, staff, and the general public received by phone, e-mail, or in-person. DISTINGUISHING CHARACTERISTICS This is the journey level class within the Admissions and Records Specialist series. Employees within this class are distinguished from the Admissions and Records Specialist I by the performance of the full range of duties as assigned including modifying and correcting student records, processing transcripts, and performing a variety of data processing operations including auditing and reviewing data entry. Employees at this level receive only occasional instruction or assistance as new or unusual situations arise, and are fully aware of the operating procedures and policies of the work unit. This class is distinguished from the Admissions and Records Specialist III class in that the latter is assigned a full range of computer operation tasks including responsibility for the automated generation of accurate grade reports, collection sheets, the scanning system, and the web application system in addition to the full range of duties assigned to Admissions and Records Specialist II incumbents. This class is distinguished from the Senior Admissions and Records Specialist in that the latter evaluate transcripts and residency applications, or serve as regular lead during registration. REPRESENTATIVE DUTIES The following duties are typical for this classification. Incumbents may not perform all of the listed duties and/or may be required to perform additional or different duties from those set forth below to address business needs and changing business practices. Perform transactions that involve correcting student academic records as necessary; recalculate grade points and semester units; enter academic notations on student records; post credit by examining classes and grades. Receive and process transcript requests; review transcripts for accuracy and research information including student holds, identification numbers, and related items; correct student academic records as directed; prepare and generate transcripts including inputting information and printing transcripts; cashier transcript requests; track number of transcripts processed; post transcripts processed to student's records. Process verification requests of enrollment, status, and academic history; create and prepare forms and letters verifying student status and academic history; track number of verifications processed; post verifications processed to student's records; cashier verification requests. Research and respond to student and instructor's inquiries regarding grade problems; research into registration issues. Prepare, duplicate, and distribute correspondence to instructors regarding grade submittal and collection; review all grade documents for completion and accuracy; prepare correspondence and return problem documents to instructors; notify appropriate staff of missing grades. Distribute, prepare, maintain, and verify records of weekly, daily, and positive attendance rosters; input grades and positive attendance hours in the computer system. Receive and process web applications; download web application online; review information and identify any discrepancies; send registration appointment via email to student; follow-up with student for any incomplete information; respond to inquiries made through the web pages. Receive and log incoming data for processing; verify information for accuracy and completeness; identify errors and make necessary correction or refer to appropriate party; prepare materials for data entry; enter data; receive computer-produced output and verify for accuracy and completeness; initiate correction to output as necessary; prepare, log, and distribute output reports and data; maintain files, source documents, and related data; assist in coding documents. Organize, monitor for accuracy, correct, and complete the K-12 and Emeritus enrollment process; review K-12 permit forms for accuracy, verify that appropriate and valid signatures have been provided, and assess for unit limitation compliance; retrieve and review periodic reports to assure that program participants remain in compliance. Assign and input all "priority registration" codes for athletes, D.S.P.S, and E.O.P.S. eligible participants. Process Supportive Services office requests for D.S.P.S and E.O.P.S. students involving Admissions and Records functions. Post all "unit overload" approvals forwarded to Admissions and Records by the Counseling Office. Prepare flyers for students with information pertaining to Cal Grant grade point average verification acceptance and processing; answer inquiries pertaining to Cal Grants; compile student's academic records for evaluation; submit student's grade point averages on-line to the California Student Aid Commission within established deadlines. Provide support and coverage to other Admissions and Records Office functions and programs including counter, phones, grades, and verifications. Respond to telephone, email, and personal inquiries regarding registration, application, residency, high school permits, telephone and Internet registration and applications, transcripts, and course schedules; disperse forms and answer general information questions; refer complex questions to higher-level admissions and records staff. Receive application forms; review for accuracy; input into computer terminal; assign identification number; schedule appointments. Accept transcripts, verification forms, reclass of residency forms, and related forms; receive special petition forms including general petitions, illegal repeat forms, readmission after dismissal forms, applications for certificates or Associate degree, and other forms; process special request for registration; accept and process student data changes. Assist students in filling out transcript request forms, add/drop cards, petitions, grade requests, and other Admissions and Records forms; input information into computer terminal. Collect fees; input/post charges, cash/check/bankcard transactions/payments, and other information to student accounts; issue receipts; close out and balance registers; prepare monies for bank deposit by reconciling funds and closing accounting pages. Process on-line registration, drops, and adds; respond to inquiries made through the web pages. Monitor enrollment of courses; notify students of filled, canceled, or changed classes. Process, scan, and input student documents into the document imaging management system; prioritize the scanning of documents; separate documents by type and prepare documents for scanning; scan, index, and post documents and information including applications, residency documentation, incoming transcripts, high school permits, evaluations, petitions, test scores, and other documents; review scanned materials for accuracy and clarity; file or dispose of documents when posted; troubleshoot basic system problems as necessary. Retrieve, open, sort, and distribute mail for the department; respond to inquires related to assigned area including inquiries regarding the arrival of incoming official transcripts. Order, stock, and maintain office supplies including needed forms; file and stock transcript paper, special envelops, stamps, toner, cartridges; class schedules, applications, data change forms, add and drop forms, and related forms; maintain counter inventory sheets. May assist in the hiring and training of part-time clerks and new specialists; prepare procedural manual; update procedural manual with changes made to programs and new office requirements. Utilize various computer applications and software packages; maintain and generate reports from a database or network system. Operate office equipment including computer equipment, typewriter, calculator, copier, and facsimile machine. Perform related duties as required. QUALIFICATIONS The following generally describes the knowledge and ability required to enter the job and/or be learned within a short period of time in order to successfully perform the assigned duties. Knowledge of: Office procedures, methods, and equipment including computers and applicable software applications such as word processing, spreadsheets, and databases. Principles, practices, and procedures of record keeping. Business letter writing and basic report preparation. Methods and standards used in processing College paperwork. Principles and practices used to establish and maintain files and information retrieval systems. Principles and techniques used in public relations including methods and techniques of proper counter, receptionist, and telephone etiquette. Basic mathematical concepts. Basic accounting procedures. Work organization principles and practices. English usage, grammar, spelling, punctuation, and vocabulary. Ability to: Understand the organization and operation of the assigned program area as necessary to assume assigned responsibilities. Understand, interpret, and apply administrative and office policies and procedures as well as pertinent laws, regulations, and ordinances. Perform a variety of specialized office support and clerical duties and activities of a general and specialized nature in support of the Admissions and Records functions. Respond to requests and inquiries from students, staff, or the general public; effectively present information in person or on the telephone to students, staff, or the public. Balance accounting ledgers and prepare monies for deposit. Use sound judgment in recognizing scope of authority. Type or enter data at a speed necessary for successful job performance. Compile and organize data and information. Maintain filing and record-keeping systems. Exercise good judgment in maintaining information, records, and reports. Plan and organize work to meet schedules and changing deadlines. Operate office equipment including computers and supporting word processing, spreadsheet, and database applications. Adapt to changing technologies and learn functionality of new equipment and systems. Work under steady pressure with frequent interruptions and a high degree of public contact by phone or in person. Work with and exhibit sensitivity to and understanding of the varied racial, ethnic, cultural, sexual orientation, academic, socio-economic, and disabled populations of community college students. Communicate clearly and concisely, both orally and in writing. Establish and maintain effective working relationships with those contacted in the course of work. EDUCATION AND EXPERIENCE GUIDELINES Any combination of education and experience that would likely provide the required knowledge and abilities is qualifying. A typical way to obtain the knowledge and abilities would be: Education/Training: Equivalent to the completion of the twelfth grade supplemented by specialized clerical or office related training or course work. Experience: Two years of increasingly responsible experience in admissions and records. PHYSICAL DEMANDS AND WORKING ENVIRONMENT The conditions herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions. Environment: Work is performed primarily in a standard office setting. Duties are typically performed at a desk or computer terminal; subject to noise from office equipment operation; frequent interruptions and contact in person and on the telephone with students, academic and classified staff, and others. At least minimal environmental controls are in place to assure health and comfort. Physical: Primary functions require sufficient physical ability and mobility to work in an office setting; to stand or sit for prolonged periods of time; to occasionally stoop, bend, kneel, crouch, reach, and twist; to lift, carry, push, and/or pull light to moderate amounts of weight; to operate office equipment requiring repetitive hand movement and fine coordination including use of a computer keyboard; and to verbally communicate to exchange information. Vision: See in the normal visual range with or without correction. Hearing: Hear in the normal audio range with or without correction. SPECIAL COVID-19 NOTICE: Interviews may be held in-person (following all necessary precautions) or in a virtual format. Employees must reside in California while employed with the South Orange County Community College District (SOCCCD), even during remote work. Thank you for your continued interest in working at the SOCCCD. The SOCCCD is committed to protecting the health and wellbeing of students, faculty, staff, administrators, and the communities it serves. More information can be found on our District website by visiting https://www.socccd.edu/communications/covid-19-information . NOTICE TO ALL CANDIDATES FOR EMPLOYMENT: The Immigration Reform and Control Act of 1986, Public Law 99-603, requires that employers obtain documentation from every new employee which authorizes that individual to accept employment in this country. SOCCCD will not sponsor any visa applications. PLEASE NOTE: A California Public Employees Retirement System (CalPERS) retiree may not accept employment until after the first 180 days of retirement. Anyone retired from CalPERS accepting permanent employment with this District will be required to reinstate as an active CalPERS member. Please contact CalPERS for additional information regarding your retirement status. Any active vested member of California State Teachers Retirement System (CalSTRS), who accepts employment with the District to perform service that requires membership in CalPERS, is eligible to elect to continue retirement system coverage under CalSTRS DISABILITY ACCOMODATIONS: If you require special accommodations in the application and/or selection process, please notify District Human Resources at least two (2) business days prior to the Job Close Date/Initial Screening Date, by either calling (949) 582-4850 or sending an e-mail to hrinfodesk@socccd.edu. ATTENDANCE REQUIREMENT: Report to work on a regular and consistent basis, as scheduled, to assigned job. CAMPUS CRIME AND SAFETY AWARENESS: Information regarding campus crime and safety awareness can be found at www.saddleback.edu or www.ivc.edu. Paper copies are available in the District Human Resources office upon request. DIVERSITY, EQUITY, INCLUSION, AND EQUAL EMPLOYMENT OPPORTUNITY (EEO): The South Orange County Community College District is committed to creating an academic and work environment that fosters diversity, equity and inclusion and equal opportunity for all, and ensures that students, faculty, management and staff of all backgrounds feel welcome, included, supported, and safe. Our culture of belonging, openness, and inclusion, makes our district a unique and special place for individuals of all backgrounds. Our District and our colleges are looking for equity and inclusion-minded applicants who represent the full diversity of California and who demonstrate a sensitivity to the understanding of diverse academic, socioeconomic, cultural, disability, gender identity, sexual orientation, and ethnic backgrounds present within our community. When you join our District, you can expect to be part of an exciting, thriving, equity-focused, and inclusive community that approaches higher education with the lens of social justice and collaboration among students, faculty, staff, administration, and community partners. In deciding whether to apply for a position with our District, you are strongly encouraged to consider whether your values align with our District's mission and goals for EEO, Diversity, Equity, and Inclusion. SOCCCD IS AN EQUAL OPPORTUNITY EMPLOYER Important : You must complete your application for a posting by 11:59 p.m. , Pacific Standard Time, by the deadline, along with any required documents , in order to be considered for the position. Applicants must complete all fields/sections on the application. Do not type "See Resume" or leave any fields blank. Applicants must enter their work experience, education, etc. on the District application. Applications reflecting "See Resume" will be considered incomplete and will not be considered for recruitment.
CLARK COUNTY, NV
Clark County - Las Vegas, Nevada, United States
ABOUT THE POSITION Clark County Family Services is seeking qualified candidates to apply for the Youth and Adult Intervention Specialist I/II position. The position works as a clinician conducting detailed assessments of youth and family clients involved in the child welfare system. The position conducts in-depth interviews with clients, families and other appropriate individuals. The position also provides clinical screening and assessment of mental health needs, provides youth stabilization services, clinical care coordination and clinical oversight of youth placed in treatment facilities, while providing crisis intervention and/or ongoing counseling for youth in the child shelter, protective custody or in an in-home setting. Youth & Adult Intervention Specialist I: $29.44 - $45.66 Hourly Youth & Adult Intervention Specialist II: $31.79 - $49.33 Hourly The Youth & Adult Intervention Specialist I is a training underfill position, upon successful completion of the training program the successful candidate will be non-competitively promoted to Youth & Adult Intervention Specialist II. This examination will establish an Open Competitive Eligibility list to fill current and/or future vacancies that may occur within the next six (6) months at either level or may be extended as needed by Human Resources. Human Resources reserves the right to call only the most qualified applicants to the selection process. Some positions may be used to fill term Limited-Permanent positions. The selected candidates will be hired for a special project or duties of a limited duration and be required to sign a term of employment letter specifying condition and exact dates of employment. The successful selected candidates will be eligible for benefits during the duration of employment. Some positions may be Grant Funded. Grant Funded positions are subject to continuation based on availability of grant funds and the employee will be terminated without right of appeal when such funds are no longer available. Some positions may be confidential positions and are excluded from membership in the union. Some positions may be non-union positions and are excluded from membership in the union. In order to work at the Department of Family Services, employees must not have any qualifying offense that violates the standards required by NRS 432B.198 and/or NRS 432B.199. MINIMUM REQUIREMENTS Education and Experience: Youth and Adult Intervention Specialist I - Master's Degree in Social Work, Psychology, Mental Health or Community Counseling, Marriage and Family Therapy or a related field. Youth and Adult Intervention Specialist II - In addition to the above: Two (2) years of full-time professional counseling experience, preferably dealing with youth, adults and families. Experience with the juvenile justice system is desirable. Qualifying education and experience must be clearly documented in the “Education” and “Work Experience” sections of the application. Do not substitute a resume for your application or write "see attached resume" on your application. Working Conditions: Attend meeting outside of normal working hours. Work extended shifts or be called back on a 24-hour basis in crisis situations. May work evening, night, weekend and holiday shifts. May work in a locked detention facility or in a remote location. Provide in-home crisis intervention in a variety of living situations. Licensing and Certification: Must possess a valid Nevada Class C Driver's License at time of appointment. Specified positions must possess or be able to obtain an appropriate license to practice as a Clinical Social Worker (LCSW), Marriage and Family Therapist (MFT), Clinical Professional Counselor (LCPC) or other required certification or licensure in the state of Nevada. Such license must be obtained within four (4) years from date of hire. In addition to the above, a Substance Abuse Counselor certification is desirable. Background Investigation: Employment is contingent upon successful completion of a background investigation. Periodically after employment background investigations may be conducted. Citizenship: Candidates must be legally authorized to work in the United States. Please note, Clark County does not provide H1B visa sponsorships or transfers for any employment positions. Pre-Employment Drug Testing: Employment is contingent upon the results of a pre-employment drug examination. EXAMPLES OF DUTIES Family Services and Juvenile Justice Services: Conducts detailed assessments of youth and family clients referred through the Juvenile Court system, either in a detention or protective custody facility or in an in-home setting. Conducts in-depth interviews with clients, families and other appropriate individuals; administers psychometric tests and other assessment devices; confers with other staff members regarding behavior evidences and develops treatment plans. Provides crisis intervention on a 24-hour basis and/or ongoing counseling for youth at the detention facility, the child shelter, in protective custody, in an office setting or on an in-home basis; extends such services of parents, guardians and other family members as required. Prepares recommendations regarding a variety of treatment options, including hospitalization, alternative living arrangements, short- and long-term therapy and rehabilitation, education and other alternatives. Makes and facilitates community-based referrals, coordinates treatment and follows-up as required; refers families for medical, social, economic and other services that may enhance the treatment process. Develops case files and makes accurate case notes; provides case management in specified areas of assignment. Conducts a variety of analytical studies; develops and reviews reports of findings, alternatives and recommendations; prepares a variety of written materials. Directs the work of and provides clinical supervision and training to interns and trainees after receiving necessary State certification. Contributes to the efficiency and effectiveness of the unit's service to its customers by offering suggestions and directing or participating as an active member of a work team. Uses standard office equipment, including a computer, in the course of the work; drives a personal or County motor vehicle to various in-home and community agency sites. Social Services: Coordinates with Clark County Social Service contracted providers, community agencies and outreach teams that perform detailed assessments of youth and adult clients referred from various agencies. Facilitates and reviews in-depth interviews of clients, adults and other appropriate individuals completed by the contracted providers and offers improvement recommendations; Reviews and consults with contracted providers that administer psychometric tests and other assessment devices, confers with other staff members regarding behavior evidences and develops treatment plans. Prepares recommendations regarding a variety of treatment options, including hospitalization, alternative living arrangements, short- and long-term therapy and rehabilitation, education and other alternatives. Makes and facilitates community-based referrals, coordinates treatment and follows-up as required; refers youth and adults for medical, social, economic and other services that may enhance the treatment process. Documents the work performed by contracted providers who develop case files and make accurate case notes; provides case management in specified areas of assignment. Conducts a variety of analytical studies; develops and reviews reports of findings, alternatives and recommendations; prepares a variety of written materials. Provide direct service to Social Service programs that work with youth aging out of the Foster Care system. In addition to above, Youth and Adult Intervention Specialists at the II level may oversee the work of and provide training to interns and trainees assigned to this functional area of the Department of Social Services. Contributes to the efficiency and effectiveness of the unit's service to its customers by offering suggestions and directing or participating as an active member of a work team. Uses standard office equipment, including a computer, in the course of the work; drives a personal or County motor vehicle to various in-home and community agency sites. PHYSICAL DEMANDS Mobility to work in an office, detention, in-home or community setting, use standard office equipment, and to drive a motor vehicle in order to visit work sites and attend meetings; vision to read printed materials and a computer screen; and hearing and speech to communicate in person or over the telephone. Accommodation may be made for some of these physical demands for otherwise qualified individuals who require and request such accommodation. Come Make a Difference and Join the Clark County Family where we offer a comprehensive benefits package that includes: Flexible Schedules including 4/10 options More Money in Your Pocket 100% Employer Paid Defined Benefit Retirement No Social Security Deduction No State Income Taxes Two Employer Sponsored Health Plans Offered - Choice of PPO or EPO (hybrid of HMO) Medical - Employer pays 90% of premium Pharmacy Benefits (30, 90-day retail or mail order fills) 24/7 Telephone Advice Nurse - no employee cost Teledoc, Doctoroo, and Dispatch Health Retiree insurance - eligible after 5 years of service Dental Vision Life Insurance - Employer Paid AD&D - Employer Paid Long Term Disability - Employer Paid Generous Leave Accruals that include: 13Paid Holidays includinga Floating Birthday Holiday Paid Vacation Leave Paid Sick Leave Holiday Leave Other leave options Catastrophic Leave Parental Leave - Up to 90 days Wide Variety of Voluntary Benefits that include Guardian - Accident, Cancer, Critical Illness, Hospital Indemnity, and Short-Term Disability Insurance. Trustmark - Permanent Life Insurance benefits and long-term care. Sunlife Financial - Basic and Voluntary Life Insurance, AD&D, and long-term disability insurance TASC - Flexible Spending Account - FSA & Dependent Day Care Debit Card Available Morgan Stanley - Deferred Compensation Plan Employee Assistance Program Onsite Fitness Center - $12/month*Benefits vary and are subject to change depending on assignment, hiring organization and bargaining unit. Closing Date/Time: 8/6/2024 5:01 PM Pacific
Jul 03, 2024
Full Time
ABOUT THE POSITION Clark County Family Services is seeking qualified candidates to apply for the Youth and Adult Intervention Specialist I/II position. The position works as a clinician conducting detailed assessments of youth and family clients involved in the child welfare system. The position conducts in-depth interviews with clients, families and other appropriate individuals. The position also provides clinical screening and assessment of mental health needs, provides youth stabilization services, clinical care coordination and clinical oversight of youth placed in treatment facilities, while providing crisis intervention and/or ongoing counseling for youth in the child shelter, protective custody or in an in-home setting. Youth & Adult Intervention Specialist I: $29.44 - $45.66 Hourly Youth & Adult Intervention Specialist II: $31.79 - $49.33 Hourly The Youth & Adult Intervention Specialist I is a training underfill position, upon successful completion of the training program the successful candidate will be non-competitively promoted to Youth & Adult Intervention Specialist II. This examination will establish an Open Competitive Eligibility list to fill current and/or future vacancies that may occur within the next six (6) months at either level or may be extended as needed by Human Resources. Human Resources reserves the right to call only the most qualified applicants to the selection process. Some positions may be used to fill term Limited-Permanent positions. The selected candidates will be hired for a special project or duties of a limited duration and be required to sign a term of employment letter specifying condition and exact dates of employment. The successful selected candidates will be eligible for benefits during the duration of employment. Some positions may be Grant Funded. Grant Funded positions are subject to continuation based on availability of grant funds and the employee will be terminated without right of appeal when such funds are no longer available. Some positions may be confidential positions and are excluded from membership in the union. Some positions may be non-union positions and are excluded from membership in the union. In order to work at the Department of Family Services, employees must not have any qualifying offense that violates the standards required by NRS 432B.198 and/or NRS 432B.199. MINIMUM REQUIREMENTS Education and Experience: Youth and Adult Intervention Specialist I - Master's Degree in Social Work, Psychology, Mental Health or Community Counseling, Marriage and Family Therapy or a related field. Youth and Adult Intervention Specialist II - In addition to the above: Two (2) years of full-time professional counseling experience, preferably dealing with youth, adults and families. Experience with the juvenile justice system is desirable. Qualifying education and experience must be clearly documented in the “Education” and “Work Experience” sections of the application. Do not substitute a resume for your application or write "see attached resume" on your application. Working Conditions: Attend meeting outside of normal working hours. Work extended shifts or be called back on a 24-hour basis in crisis situations. May work evening, night, weekend and holiday shifts. May work in a locked detention facility or in a remote location. Provide in-home crisis intervention in a variety of living situations. Licensing and Certification: Must possess a valid Nevada Class C Driver's License at time of appointment. Specified positions must possess or be able to obtain an appropriate license to practice as a Clinical Social Worker (LCSW), Marriage and Family Therapist (MFT), Clinical Professional Counselor (LCPC) or other required certification or licensure in the state of Nevada. Such license must be obtained within four (4) years from date of hire. In addition to the above, a Substance Abuse Counselor certification is desirable. Background Investigation: Employment is contingent upon successful completion of a background investigation. Periodically after employment background investigations may be conducted. Citizenship: Candidates must be legally authorized to work in the United States. Please note, Clark County does not provide H1B visa sponsorships or transfers for any employment positions. Pre-Employment Drug Testing: Employment is contingent upon the results of a pre-employment drug examination. EXAMPLES OF DUTIES Family Services and Juvenile Justice Services: Conducts detailed assessments of youth and family clients referred through the Juvenile Court system, either in a detention or protective custody facility or in an in-home setting. Conducts in-depth interviews with clients, families and other appropriate individuals; administers psychometric tests and other assessment devices; confers with other staff members regarding behavior evidences and develops treatment plans. Provides crisis intervention on a 24-hour basis and/or ongoing counseling for youth at the detention facility, the child shelter, in protective custody, in an office setting or on an in-home basis; extends such services of parents, guardians and other family members as required. Prepares recommendations regarding a variety of treatment options, including hospitalization, alternative living arrangements, short- and long-term therapy and rehabilitation, education and other alternatives. Makes and facilitates community-based referrals, coordinates treatment and follows-up as required; refers families for medical, social, economic and other services that may enhance the treatment process. Develops case files and makes accurate case notes; provides case management in specified areas of assignment. Conducts a variety of analytical studies; develops and reviews reports of findings, alternatives and recommendations; prepares a variety of written materials. Directs the work of and provides clinical supervision and training to interns and trainees after receiving necessary State certification. Contributes to the efficiency and effectiveness of the unit's service to its customers by offering suggestions and directing or participating as an active member of a work team. Uses standard office equipment, including a computer, in the course of the work; drives a personal or County motor vehicle to various in-home and community agency sites. Social Services: Coordinates with Clark County Social Service contracted providers, community agencies and outreach teams that perform detailed assessments of youth and adult clients referred from various agencies. Facilitates and reviews in-depth interviews of clients, adults and other appropriate individuals completed by the contracted providers and offers improvement recommendations; Reviews and consults with contracted providers that administer psychometric tests and other assessment devices, confers with other staff members regarding behavior evidences and develops treatment plans. Prepares recommendations regarding a variety of treatment options, including hospitalization, alternative living arrangements, short- and long-term therapy and rehabilitation, education and other alternatives. Makes and facilitates community-based referrals, coordinates treatment and follows-up as required; refers youth and adults for medical, social, economic and other services that may enhance the treatment process. Documents the work performed by contracted providers who develop case files and make accurate case notes; provides case management in specified areas of assignment. Conducts a variety of analytical studies; develops and reviews reports of findings, alternatives and recommendations; prepares a variety of written materials. Provide direct service to Social Service programs that work with youth aging out of the Foster Care system. In addition to above, Youth and Adult Intervention Specialists at the II level may oversee the work of and provide training to interns and trainees assigned to this functional area of the Department of Social Services. Contributes to the efficiency and effectiveness of the unit's service to its customers by offering suggestions and directing or participating as an active member of a work team. Uses standard office equipment, including a computer, in the course of the work; drives a personal or County motor vehicle to various in-home and community agency sites. PHYSICAL DEMANDS Mobility to work in an office, detention, in-home or community setting, use standard office equipment, and to drive a motor vehicle in order to visit work sites and attend meetings; vision to read printed materials and a computer screen; and hearing and speech to communicate in person or over the telephone. Accommodation may be made for some of these physical demands for otherwise qualified individuals who require and request such accommodation. Come Make a Difference and Join the Clark County Family where we offer a comprehensive benefits package that includes: Flexible Schedules including 4/10 options More Money in Your Pocket 100% Employer Paid Defined Benefit Retirement No Social Security Deduction No State Income Taxes Two Employer Sponsored Health Plans Offered - Choice of PPO or EPO (hybrid of HMO) Medical - Employer pays 90% of premium Pharmacy Benefits (30, 90-day retail or mail order fills) 24/7 Telephone Advice Nurse - no employee cost Teledoc, Doctoroo, and Dispatch Health Retiree insurance - eligible after 5 years of service Dental Vision Life Insurance - Employer Paid AD&D - Employer Paid Long Term Disability - Employer Paid Generous Leave Accruals that include: 13Paid Holidays includinga Floating Birthday Holiday Paid Vacation Leave Paid Sick Leave Holiday Leave Other leave options Catastrophic Leave Parental Leave - Up to 90 days Wide Variety of Voluntary Benefits that include Guardian - Accident, Cancer, Critical Illness, Hospital Indemnity, and Short-Term Disability Insurance. Trustmark - Permanent Life Insurance benefits and long-term care. Sunlife Financial - Basic and Voluntary Life Insurance, AD&D, and long-term disability insurance TASC - Flexible Spending Account - FSA & Dependent Day Care Debit Card Available Morgan Stanley - Deferred Compensation Plan Employee Assistance Program Onsite Fitness Center - $12/month*Benefits vary and are subject to change depending on assignment, hiring organization and bargaining unit. Closing Date/Time: 8/6/2024 5:01 PM Pacific