CA DEPARTMENT OF JUSTICE
Sacramento, California, United States
Job Description and Duties Interested in fighting healthcare fraud? Then the Division of Medi-Cal Fraud and Elder Abuse is the place you want to be. The mission of the Division of Medi-Cal Fraud and Elder Abuse as the State’s Medicaid Fraud Control Unit involves investigating and prosecuting, both criminally and civilly, (a) health care providers who defraud the Medi-Cal program and (b) those who abuse or neglect elderly and dependent adults in designated facilities. Under the general direction of the Information Technology Manager I, the Information Technology Specialist I acts as the full journey-level analyst and performs a variety of research, analysis and technical activities in support of the Division’s Investigations Section software and systems. The incumbent will function as the technical administrator for the Division's CaseBuilder and CrimeTracer systems and will research future digital evidence and information technology solutions. The position will perform information technology research, system integration/configuration, procurement, and project management duties while coordinating and enforcing Department security standards. The incumbent will provide primary support and troubleshooting methodologies to resolve complex issues related to Division information technology platforms. Please let us know how you heard about our position by taking this brief survey: https://www.surveymonkey.com/r/P7X675V You will find additional information about the job in the Duty Statement . Working Conditions Telework is available but is contingent on DMFEA's operational needs. Telework requires California residency. This position is required to work in the office a minimum of three (3) days a week. Minimum Requirements You will find the Minimum Requirements in the Class Specification. INFORMATION TECHNOLOGY SPECIALIST I Additional Documents Job Application Package Checklist Duty Statement Position Details Job Code #: JC-434081 Position #(s): 423-652-1402-901 Working Title: INFORMATION TECHNOLOGY SPECIALIST I Classification: INFORMATION TECHNOLOGY SPECIALIST I $6,139.00 - $8,228.00 A $6,751.00 - $9,048.00 B $7,413.00 - $9,932.00 C # of Positions: 1 Work Location: Sacramento County Telework: Hybrid Job Type: Permanent, Full Time Work Shift: Day Work Week: Monday - Friday Department Information This position is located in the Division of Medi-Cal Fraud and Elder Abuse, Investigations Section in Sacramento. Please disregard the SROA/Surplus language below, as the Department of Justice requires applicants to submit their SROA/Surplus Letter if that is the basis of their eligibility. Individuals who are new to State service or are looking to promote must have list eligibility in order to gain employment with the Department of Justice. To access the Information Technology Specialist I Examination and obtain list eligibility, please click HERE . Additional exams and information can be found at: https://oag.ca.gov/careers/exams . For more information about the department, please visit the Attorney General’s website at https://www.oag.ca.gov Special Requirements Statement of Qualifications is required. Clearly indicate the Job Control JC-434081 and the title of this position in the “Examination or Job Title(s) For Which You Are Applying” section located on the first page of your State Application. Clearly indicate the basis of your eligibility in the "Explanations" section located on the first page of you State Application . If you are using education to meet the minimum qualifications for this position, you must submit a copy of your transcript or diploma. Unofficial school transcripts may be accepted during the application process; however, submission of official transcripts is required prior to appointment. Application Instructions Completed applications and all required documents must be received or postmarked by the Final Filing Date in order to be considered. Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application. Final Filing Date: 6/21/2024 Who May Apply Individuals who are currently in the classification, eligible for lateral transfer, eligible for reinstatement, have list eligibility, are in the process of obtaining list eligibility, or have SROA and/or Surplus eligibility (please attach your letter, if available). SROA and Surplus candidates are given priority; therefore, individuals with other eligibility may be considered in the event no SROA or Surplus candidates apply. Applications will be screened and only the most qualified applicants will be selected to move forward in the selection process. Applicants must meet the Minimum Qualifications stated in the Classification Specification(s). How To Apply Complete Application Packages (including your Examination/Employment Application (STD 678) and applicable or required documents) must be submitted to apply for this Job Posting. Application Packages may be submitted electronically through your CalCareer Account at www.CalCareers.ca.gov. When submitting your application in hard copy, a completed copy of the Application Package listing must be included. If you choose to not apply electronically, a hard copy application package may be submitted through an alternative method listed below: Address for Mailing Application Packages You may submit your application and any applicable or required documents to: Department of Justice Attn: Sheela Kowdle (JC - 434081) 2329 Gateway Oaks Drive Sacramento , CA 95833 Address for Drop-Off Application Packages You may drop off your application and any applicable or required documents at: Department of Justice Sheela Kowdle (JC - 434081) 2329 Gateway Oaks Drive Sacramento , CA 95833 08:30 AM - 04:30 PM Required Application Package Documents The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job: Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at www.CalCareers.ca.gov. All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position. Resume is optional. It may be included, but is not required. Statement of Qualifications - The Statement of Qualifications is a narrative discussion of the candidate's experience. The Statement of Qualifications must describe your experience relevant to each of the factors listed below. Responses must contain specific examples to justify the experience described. Include the name of the organization where you gained the experience, the time frame you gained the experience, your level of responsibility, and relevant outcomes and measures of success. You must provide individual responses, not to exceed one page, numbered and in the following order: 1. Deploying or upgrading system/software automation in a law enforcement environment 2. Information technology project management life cycle Applicants requiring reasonable accommodations for the hiring interview process must request the necessary accommodations if scheduled for a hiring interview. The request should be made at the time of contact to schedule the interview. Questions regarding reasonable accommodations may be directed to the EEO contact listed on this job posting. Desirable Qualifications In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate: Multiple years of project management work experience. Expert knowledge of State of California control agency procurement oversight requirements and processes. Multiple years conducting research for IT solutions on-premise and SaaS. Multiple years of experience in precision note taking and detailed report writing and documentation. Ability to work under pressure and prioritize projects with short timelines. Strong problem solving skills and the motivation to learn about unfamiliar technologies or programs. Understanding and expertise with Department systems, databases and softwares, Microsoft Office Suite, CaseBuilder and CrimeTracer Excellent oral and written communication skills, ability to handle work assignments with tact and diplomacy, ability to build rapport with customers, colleagues, and others. Careful attention to detail and the availability to travel. Benefits Please access this link for information on benefits afforded to employees who work for the State of California - https://www.calhr.ca.gov/Pages/California-State-Civil-Service-Employee-Benefits-Summary.aspx Contact Information The Human Resources Contact is available to answer questions regarding the position or application process. Human Resources Contact: Shylaja Kowdle (916) 621-1790 DMFEA_Personnel@doj.ca.gov Please direct requests for Reasonable Accommodations to the interview scheduler at the time the interview is being scheduled. You may direct any additional questions regarding Reasonable Accommodations or Equal Employment Opportunity for this position(s) to the Department's EEO Office. EEO Contact: EEO Officer (916) 210-7580 EERROffice@doj.ca.gov California Relay Service: 1-800-735-2929 (TTY), 1-800-735-2922 (Voice) TTY is a Telecommunications Device for the Deaf, and is reachable only from phones equipped with a TTY Device. Additional Information on Application Filing Please note, if using the United States Postal Service for delivery, there is no guarantee that your application will be date stamped and will arrive by the final filing date. If your application does not have a postmark or date stamp and arrives after the final filing date, your application will not be accepted. Therefore, to ensure the timely delivery of your application, it is recommended that you use either electronic delivery, parcel service, or certified mail. Using one of these options will provide proof of delivery prior to the final filing date. Equal Opportunity Employer The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation. It is an objective of the State of California to achieve a drug-free work place. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants. Closing Date/Time: 6/21/2024
Jun 07, 2024
Full Time
Job Description and Duties Interested in fighting healthcare fraud? Then the Division of Medi-Cal Fraud and Elder Abuse is the place you want to be. The mission of the Division of Medi-Cal Fraud and Elder Abuse as the State’s Medicaid Fraud Control Unit involves investigating and prosecuting, both criminally and civilly, (a) health care providers who defraud the Medi-Cal program and (b) those who abuse or neglect elderly and dependent adults in designated facilities. Under the general direction of the Information Technology Manager I, the Information Technology Specialist I acts as the full journey-level analyst and performs a variety of research, analysis and technical activities in support of the Division’s Investigations Section software and systems. The incumbent will function as the technical administrator for the Division's CaseBuilder and CrimeTracer systems and will research future digital evidence and information technology solutions. The position will perform information technology research, system integration/configuration, procurement, and project management duties while coordinating and enforcing Department security standards. The incumbent will provide primary support and troubleshooting methodologies to resolve complex issues related to Division information technology platforms. Please let us know how you heard about our position by taking this brief survey: https://www.surveymonkey.com/r/P7X675V You will find additional information about the job in the Duty Statement . Working Conditions Telework is available but is contingent on DMFEA's operational needs. Telework requires California residency. This position is required to work in the office a minimum of three (3) days a week. Minimum Requirements You will find the Minimum Requirements in the Class Specification. INFORMATION TECHNOLOGY SPECIALIST I Additional Documents Job Application Package Checklist Duty Statement Position Details Job Code #: JC-434081 Position #(s): 423-652-1402-901 Working Title: INFORMATION TECHNOLOGY SPECIALIST I Classification: INFORMATION TECHNOLOGY SPECIALIST I $6,139.00 - $8,228.00 A $6,751.00 - $9,048.00 B $7,413.00 - $9,932.00 C # of Positions: 1 Work Location: Sacramento County Telework: Hybrid Job Type: Permanent, Full Time Work Shift: Day Work Week: Monday - Friday Department Information This position is located in the Division of Medi-Cal Fraud and Elder Abuse, Investigations Section in Sacramento. Please disregard the SROA/Surplus language below, as the Department of Justice requires applicants to submit their SROA/Surplus Letter if that is the basis of their eligibility. Individuals who are new to State service or are looking to promote must have list eligibility in order to gain employment with the Department of Justice. To access the Information Technology Specialist I Examination and obtain list eligibility, please click HERE . Additional exams and information can be found at: https://oag.ca.gov/careers/exams . For more information about the department, please visit the Attorney General’s website at https://www.oag.ca.gov Special Requirements Statement of Qualifications is required. Clearly indicate the Job Control JC-434081 and the title of this position in the “Examination or Job Title(s) For Which You Are Applying” section located on the first page of your State Application. Clearly indicate the basis of your eligibility in the "Explanations" section located on the first page of you State Application . If you are using education to meet the minimum qualifications for this position, you must submit a copy of your transcript or diploma. Unofficial school transcripts may be accepted during the application process; however, submission of official transcripts is required prior to appointment. Application Instructions Completed applications and all required documents must be received or postmarked by the Final Filing Date in order to be considered. Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application. Final Filing Date: 6/21/2024 Who May Apply Individuals who are currently in the classification, eligible for lateral transfer, eligible for reinstatement, have list eligibility, are in the process of obtaining list eligibility, or have SROA and/or Surplus eligibility (please attach your letter, if available). SROA and Surplus candidates are given priority; therefore, individuals with other eligibility may be considered in the event no SROA or Surplus candidates apply. Applications will be screened and only the most qualified applicants will be selected to move forward in the selection process. Applicants must meet the Minimum Qualifications stated in the Classification Specification(s). How To Apply Complete Application Packages (including your Examination/Employment Application (STD 678) and applicable or required documents) must be submitted to apply for this Job Posting. Application Packages may be submitted electronically through your CalCareer Account at www.CalCareers.ca.gov. When submitting your application in hard copy, a completed copy of the Application Package listing must be included. If you choose to not apply electronically, a hard copy application package may be submitted through an alternative method listed below: Address for Mailing Application Packages You may submit your application and any applicable or required documents to: Department of Justice Attn: Sheela Kowdle (JC - 434081) 2329 Gateway Oaks Drive Sacramento , CA 95833 Address for Drop-Off Application Packages You may drop off your application and any applicable or required documents at: Department of Justice Sheela Kowdle (JC - 434081) 2329 Gateway Oaks Drive Sacramento , CA 95833 08:30 AM - 04:30 PM Required Application Package Documents The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job: Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at www.CalCareers.ca.gov. All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position. Resume is optional. It may be included, but is not required. Statement of Qualifications - The Statement of Qualifications is a narrative discussion of the candidate's experience. The Statement of Qualifications must describe your experience relevant to each of the factors listed below. Responses must contain specific examples to justify the experience described. Include the name of the organization where you gained the experience, the time frame you gained the experience, your level of responsibility, and relevant outcomes and measures of success. You must provide individual responses, not to exceed one page, numbered and in the following order: 1. Deploying or upgrading system/software automation in a law enforcement environment 2. Information technology project management life cycle Applicants requiring reasonable accommodations for the hiring interview process must request the necessary accommodations if scheduled for a hiring interview. The request should be made at the time of contact to schedule the interview. Questions regarding reasonable accommodations may be directed to the EEO contact listed on this job posting. Desirable Qualifications In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate: Multiple years of project management work experience. Expert knowledge of State of California control agency procurement oversight requirements and processes. Multiple years conducting research for IT solutions on-premise and SaaS. Multiple years of experience in precision note taking and detailed report writing and documentation. Ability to work under pressure and prioritize projects with short timelines. Strong problem solving skills and the motivation to learn about unfamiliar technologies or programs. Understanding and expertise with Department systems, databases and softwares, Microsoft Office Suite, CaseBuilder and CrimeTracer Excellent oral and written communication skills, ability to handle work assignments with tact and diplomacy, ability to build rapport with customers, colleagues, and others. Careful attention to detail and the availability to travel. Benefits Please access this link for information on benefits afforded to employees who work for the State of California - https://www.calhr.ca.gov/Pages/California-State-Civil-Service-Employee-Benefits-Summary.aspx Contact Information The Human Resources Contact is available to answer questions regarding the position or application process. Human Resources Contact: Shylaja Kowdle (916) 621-1790 DMFEA_Personnel@doj.ca.gov Please direct requests for Reasonable Accommodations to the interview scheduler at the time the interview is being scheduled. You may direct any additional questions regarding Reasonable Accommodations or Equal Employment Opportunity for this position(s) to the Department's EEO Office. EEO Contact: EEO Officer (916) 210-7580 EERROffice@doj.ca.gov California Relay Service: 1-800-735-2929 (TTY), 1-800-735-2922 (Voice) TTY is a Telecommunications Device for the Deaf, and is reachable only from phones equipped with a TTY Device. Additional Information on Application Filing Please note, if using the United States Postal Service for delivery, there is no guarantee that your application will be date stamped and will arrive by the final filing date. If your application does not have a postmark or date stamp and arrives after the final filing date, your application will not be accepted. Therefore, to ensure the timely delivery of your application, it is recommended that you use either electronic delivery, parcel service, or certified mail. Using one of these options will provide proof of delivery prior to the final filing date. Equal Opportunity Employer The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation. It is an objective of the State of California to achieve a drug-free work place. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants. Closing Date/Time: 6/21/2024
CA DEPARTMENT OF JUSTICE
Sacramento, California, United States
Job Description and Duties Under the general direction of the Information Technology Manager (ITM) I, the incumbent performs at the master level of this career series, the incumbent has the responsibility to make decisions and recommendations to establish organization wide policies and standards for the most complex database systems that support the Department’s mission-critical communication and information applications. The incumbent may be responsible for 24/7 hour support to troubleshoot the more complex problems and issues. Incumbent will lead and direct the most complex projects, which includes troubleshooting, monitoring, enhancement, and maintenance of the supporting databases of the Department’s critical applications, as well as reviewing installation, tuning, and ongoing maintenance of these databases environments. Incumbent formulates strategic planning activities and acts as a consultant to other application staff, network staff, system administration staff, vendors, and agencies as the recognized technical specialist for the Department’s Oracle, Microsoft SQL and MariaDB Database environments. Incumbent also participates as the top independent technical specialist in the analysis and planning of database installations and enhancements for in-house and external clients. This is a re-advertisement for JC-428828. If you have previously applied for JC-428828, it is not necessary to re-apply. Your original application for JC-428828 will be included in this candidate pool for JC-435004 . This position will be open Until Filled with the following cut off dates: 6/30/24, 7/21/24, 8/11/24. Please let us know how you heard about our position by taking this brief survey: https://www.surveymonkey.com/r/P7X675V You will find additional information about the job in the Duty Statement . Working Conditions This position is designated for telework under Government Code section 14200 for eligible applicants residing in California and may require reporting to headquarters or field offices and facilities to fulfill operational needs. All telework schedules are subject to change and may be reevaluated at any time. Telework does not change the terms and conditions of employment, the essential functions of job duties, or required compliance with the Department of Justice policies. Minimum Requirements You will find the Minimum Requirements in the Class Specification. INFORMATION TECHNOLOGY SPECIALIST II Additional Documents Job Application Package Checklist Duty Statement Position Details Job Code #: JC-435004 Position #(s): 420-861-1414-010 Working Title: Information Technology Specialist II Classification: INFORMATION TECHNOLOGY SPECIALIST II $8,130.00 - $10,893.00 A # of Positions: 1 Work Location: Sacramento County Telework: Telework Job Type: Permanent, Full Time Work Shift: 8:00am - 5:00pm Work Week: Monday - Friday Department Information This position is located in the California Justice Information Services Division, Technology Support Bureau, Strategic Transport & Technology Services Branch, Database and Identity Management Administration Unit. Please disregard the SROA/Surplus language below as the Department of Justice requires applicants to submit their SROA/Surplus Letter if that is the basis of their eligibility. For more information about the Department, please visit the Attorney General’s website at www.oag.ca.gov . Special Requirements A fingerprint check is required. Clearly indicate JC - 435004 in the “Examination(s) or Job Title(s) For Which You Are Applying” section of your State Application. If you are using education to meet the minimum qualifications for this position, you must submit a copy of your transcript or diploma . An official transcript will be required prior to appointment. Application Instructions Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application. Final Filing Date: Until Filled Who May Apply Individuals who are currently in the classification, eligible for lateral transfer, eligible for reinstatement, have list eligibility, are in the process of obtaining list eligibility, or have SROA and/or Surplus eligibility (please attach your letter, if available). SROA and Surplus candidates are given priority; therefore, individuals with other eligibility may be considered in the event no SROA or Surplus candidates apply. Applications will be screened and only the most qualified applicants will be selected to move forward in the selection process. Applicants must meet the Minimum Qualifications stated in the Classification Specification(s). How To Apply Complete Application Packages (including your Examination/Employment Application (STD 678) and applicable or required documents) must be submitted to apply for this Job Posting. Application Packages may be submitted electronically through your CalCareer Account at www.CalCareers.ca.gov. When submitting your application in hard copy, a completed copy of the Application Package listing must be included. If you choose to not apply electronically, a hard copy application package may be submitted through an alternative method listed below: Address for Mailing Application Packages You may submit your application and any applicable or required documents to: Department of Justice Attn: Johnny Garcia III JC- 435004 Department of Justice 4949 Broadway Room D-214 Sacramento , CA 95820 Address for Drop-Off Application Packages You may drop off your application and any applicable or required documents at: Department of Justice Johnny Garcia III JC- 435004 Department of Justice 4949 Broadway Room D-214 Sacramento , CA 95820 08:00 AM - 05:00 PM Required Application Package Documents The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job: Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at www.CalCareers.ca.gov. All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position. Resume is required and must be included. Other - References are required and must be included. Statement of Qualifications - A Statement of Qualifications (SOQ) is required and must be submitted along with your State application. The SOQ is a discussion of how an applicant's education and experience meets the evaluation criteria and qualifies them for the position. Please see Statement of Qualifications section below to complete the requirements Applicants requiring reasonable accommodations for the hiring interview process must request the necessary accommodations if scheduled for a hiring interview. The request should be made at the time of contact to schedule the interview. Questions regarding reasonable accommodations may be directed to the EEO contact listed on this job posting. Desirable Qualifications In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate: • Deep technical knowledge and experience in Oracle Databases and Redhat Linux Servers. • Sound problem-solving skills and decision-making abilities. • Ability to work cooperatively and communicate effectively with all levels of staff as well as management and vendors. • Ability to establish and maintain effective working relationships. • Ability to mentor and coach team members in the Database Administration Unit. • Attack problems with a "can do" attitude. • Ability to contribute innovative solutions. • Willingness and ability to learn new concepts and technologies. • Ability to multi-task and prioritize tasks. • Knowledge of California Law Enforcement Telecomunications System and California Justice Information Services networking concepts. • Knowledge of National Crime Information Center policies and procedures. Benefits Please access this link for information on benefits afforded to employees who work for the State of California - https://www.calhr.ca.gov/Pages/California-State-Civil-Service-Employee-Benefits-Summary.aspx . Contact Information The Human Resources Contact is available to answer questions regarding the position or application process. Human Resources Contact: Johnny Garcia III (916) 210-5365 Johnny.Garcia@doj.ca.gov Please direct requests for Reasonable Accommodations to the interview scheduler at the time the interview is being scheduled. You may direct any additional questions regarding Reasonable Accommodations or Equal Employment Opportunity for this position(s) to the Department's EEO Office. EEO Contact: EEO Officer (916) 210-7580 EERROffice@doj.ca.gov California Relay Service: 1-800-735-2929 (TTY), 1-800-735-2922 (Voice) TTY is a Telecommunications Device for the Deaf, and is reachable only from phones equipped with a TTY Device. Statement of Qualifications (SOQ) Applications received without an SOQ will not be considered. Failure to follow instructions may result in disqualification of your application. In addition to evaluating each candidate’s relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate: • The SOQ should be numbered in the same order and should address the three statements below. • The SOQ should be typed in 11 point font, single-spaced, on letter sized paper (8.5" x 11"), and limited to one page per item, no more than three pages in length. • Identify each page with applicant’s full name. • Responses should be complete, specific, clear, concise, and include examples. • Resumes will not be considered a substitute for the SOQ. For each of the statements below, please provide specific examples of your experience in the relevant areas. Include a discussion of pertinent issues, course of action, outcome and measurements of success. 1. Describe your experience supporting multiple Oracle databases. Include the most recent versions of Oracle databases that you've administered and whether the databases were clustered or not. 2. Describe your ability to communicate ideas and information, both orally and in writing, including presentations to customers and/or business partners. 3. Describe your experience leading and training a team of technical specialist. Additional Information about Application Filing Please note, if using the United States Postal Service for delivery, there is no guarantee that your application will be date stamped and will arrive by the final filing date. If your application does not have a postmark or date stamp and arrives after the final filing date, your application will not be accepted. Therefore, to ensure timely delivery of your application, it is recommended that you use either electronic delivery, parcel service, or certified mail. Using one of these options will provide proof of delivery prior to the final filing date. Due to the COVID-19 public health emergency, applying electronically is highly encouraged. Equal Opportunity Employer The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation. It is an objective of the State of California to achieve a drug-free work place. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants. Closing Date/Time: Until Filled
Jun 06, 2024
Full Time
Job Description and Duties Under the general direction of the Information Technology Manager (ITM) I, the incumbent performs at the master level of this career series, the incumbent has the responsibility to make decisions and recommendations to establish organization wide policies and standards for the most complex database systems that support the Department’s mission-critical communication and information applications. The incumbent may be responsible for 24/7 hour support to troubleshoot the more complex problems and issues. Incumbent will lead and direct the most complex projects, which includes troubleshooting, monitoring, enhancement, and maintenance of the supporting databases of the Department’s critical applications, as well as reviewing installation, tuning, and ongoing maintenance of these databases environments. Incumbent formulates strategic planning activities and acts as a consultant to other application staff, network staff, system administration staff, vendors, and agencies as the recognized technical specialist for the Department’s Oracle, Microsoft SQL and MariaDB Database environments. Incumbent also participates as the top independent technical specialist in the analysis and planning of database installations and enhancements for in-house and external clients. This is a re-advertisement for JC-428828. If you have previously applied for JC-428828, it is not necessary to re-apply. Your original application for JC-428828 will be included in this candidate pool for JC-435004 . This position will be open Until Filled with the following cut off dates: 6/30/24, 7/21/24, 8/11/24. Please let us know how you heard about our position by taking this brief survey: https://www.surveymonkey.com/r/P7X675V You will find additional information about the job in the Duty Statement . Working Conditions This position is designated for telework under Government Code section 14200 for eligible applicants residing in California and may require reporting to headquarters or field offices and facilities to fulfill operational needs. All telework schedules are subject to change and may be reevaluated at any time. Telework does not change the terms and conditions of employment, the essential functions of job duties, or required compliance with the Department of Justice policies. Minimum Requirements You will find the Minimum Requirements in the Class Specification. INFORMATION TECHNOLOGY SPECIALIST II Additional Documents Job Application Package Checklist Duty Statement Position Details Job Code #: JC-435004 Position #(s): 420-861-1414-010 Working Title: Information Technology Specialist II Classification: INFORMATION TECHNOLOGY SPECIALIST II $8,130.00 - $10,893.00 A # of Positions: 1 Work Location: Sacramento County Telework: Telework Job Type: Permanent, Full Time Work Shift: 8:00am - 5:00pm Work Week: Monday - Friday Department Information This position is located in the California Justice Information Services Division, Technology Support Bureau, Strategic Transport & Technology Services Branch, Database and Identity Management Administration Unit. Please disregard the SROA/Surplus language below as the Department of Justice requires applicants to submit their SROA/Surplus Letter if that is the basis of their eligibility. For more information about the Department, please visit the Attorney General’s website at www.oag.ca.gov . Special Requirements A fingerprint check is required. Clearly indicate JC - 435004 in the “Examination(s) or Job Title(s) For Which You Are Applying” section of your State Application. If you are using education to meet the minimum qualifications for this position, you must submit a copy of your transcript or diploma . An official transcript will be required prior to appointment. Application Instructions Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application. Final Filing Date: Until Filled Who May Apply Individuals who are currently in the classification, eligible for lateral transfer, eligible for reinstatement, have list eligibility, are in the process of obtaining list eligibility, or have SROA and/or Surplus eligibility (please attach your letter, if available). SROA and Surplus candidates are given priority; therefore, individuals with other eligibility may be considered in the event no SROA or Surplus candidates apply. Applications will be screened and only the most qualified applicants will be selected to move forward in the selection process. Applicants must meet the Minimum Qualifications stated in the Classification Specification(s). How To Apply Complete Application Packages (including your Examination/Employment Application (STD 678) and applicable or required documents) must be submitted to apply for this Job Posting. Application Packages may be submitted electronically through your CalCareer Account at www.CalCareers.ca.gov. When submitting your application in hard copy, a completed copy of the Application Package listing must be included. If you choose to not apply electronically, a hard copy application package may be submitted through an alternative method listed below: Address for Mailing Application Packages You may submit your application and any applicable or required documents to: Department of Justice Attn: Johnny Garcia III JC- 435004 Department of Justice 4949 Broadway Room D-214 Sacramento , CA 95820 Address for Drop-Off Application Packages You may drop off your application and any applicable or required documents at: Department of Justice Johnny Garcia III JC- 435004 Department of Justice 4949 Broadway Room D-214 Sacramento , CA 95820 08:00 AM - 05:00 PM Required Application Package Documents The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job: Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at www.CalCareers.ca.gov. All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position. Resume is required and must be included. Other - References are required and must be included. Statement of Qualifications - A Statement of Qualifications (SOQ) is required and must be submitted along with your State application. The SOQ is a discussion of how an applicant's education and experience meets the evaluation criteria and qualifies them for the position. Please see Statement of Qualifications section below to complete the requirements Applicants requiring reasonable accommodations for the hiring interview process must request the necessary accommodations if scheduled for a hiring interview. The request should be made at the time of contact to schedule the interview. Questions regarding reasonable accommodations may be directed to the EEO contact listed on this job posting. Desirable Qualifications In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate: • Deep technical knowledge and experience in Oracle Databases and Redhat Linux Servers. • Sound problem-solving skills and decision-making abilities. • Ability to work cooperatively and communicate effectively with all levels of staff as well as management and vendors. • Ability to establish and maintain effective working relationships. • Ability to mentor and coach team members in the Database Administration Unit. • Attack problems with a "can do" attitude. • Ability to contribute innovative solutions. • Willingness and ability to learn new concepts and technologies. • Ability to multi-task and prioritize tasks. • Knowledge of California Law Enforcement Telecomunications System and California Justice Information Services networking concepts. • Knowledge of National Crime Information Center policies and procedures. Benefits Please access this link for information on benefits afforded to employees who work for the State of California - https://www.calhr.ca.gov/Pages/California-State-Civil-Service-Employee-Benefits-Summary.aspx . Contact Information The Human Resources Contact is available to answer questions regarding the position or application process. Human Resources Contact: Johnny Garcia III (916) 210-5365 Johnny.Garcia@doj.ca.gov Please direct requests for Reasonable Accommodations to the interview scheduler at the time the interview is being scheduled. You may direct any additional questions regarding Reasonable Accommodations or Equal Employment Opportunity for this position(s) to the Department's EEO Office. EEO Contact: EEO Officer (916) 210-7580 EERROffice@doj.ca.gov California Relay Service: 1-800-735-2929 (TTY), 1-800-735-2922 (Voice) TTY is a Telecommunications Device for the Deaf, and is reachable only from phones equipped with a TTY Device. Statement of Qualifications (SOQ) Applications received without an SOQ will not be considered. Failure to follow instructions may result in disqualification of your application. In addition to evaluating each candidate’s relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate: • The SOQ should be numbered in the same order and should address the three statements below. • The SOQ should be typed in 11 point font, single-spaced, on letter sized paper (8.5" x 11"), and limited to one page per item, no more than three pages in length. • Identify each page with applicant’s full name. • Responses should be complete, specific, clear, concise, and include examples. • Resumes will not be considered a substitute for the SOQ. For each of the statements below, please provide specific examples of your experience in the relevant areas. Include a discussion of pertinent issues, course of action, outcome and measurements of success. 1. Describe your experience supporting multiple Oracle databases. Include the most recent versions of Oracle databases that you've administered and whether the databases were clustered or not. 2. Describe your ability to communicate ideas and information, both orally and in writing, including presentations to customers and/or business partners. 3. Describe your experience leading and training a team of technical specialist. Additional Information about Application Filing Please note, if using the United States Postal Service for delivery, there is no guarantee that your application will be date stamped and will arrive by the final filing date. If your application does not have a postmark or date stamp and arrives after the final filing date, your application will not be accepted. Therefore, to ensure timely delivery of your application, it is recommended that you use either electronic delivery, parcel service, or certified mail. Using one of these options will provide proof of delivery prior to the final filing date. Due to the COVID-19 public health emergency, applying electronically is highly encouraged. Equal Opportunity Employer The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation. It is an objective of the State of California to achieve a drug-free work place. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants. Closing Date/Time: Until Filled
CA DEPARTMENT OF JUSTICE
Sacramento, California, United States
Job Description and Duties Under the general supervision of the Information Technology Supervisor II (ITSup II), the incumbent works independently as a high level technical analyst on the more complex system software projects, related to Department of Justice (DOJ) mission critical Criminal Justice Information Systems (CJIS) Control applications. Incumbent acts as a lead person for the more complex code and set up for the maintenance and support of the CJIS middleware and environment. Incumbent acts as project or team leader on the more complex systems software projects; which includes troubleshooting, design, development, enhancement, and with emphasis on the maintenance and support of the complex JAVA and PHP code of the complex CJIS middleware and environments. The incumbent acts as the lead consultant and trainer to other technical staff for the CJIS Operations Portal (COP) and Message Output Processing (MOP) Utility. As part of system monitoring, the position duties include analyzing and resolving system failures and software problems on a 24 x 7 basis to insure data integrity, as well as, having the system available to DOJ's Law Enforcement clients. Please let us know how you heard about our position by taking this brief survey: https://www.surveymonkey.com/r/P7X675V You will find additional information about the job in the Duty Statement . Working Conditions This position is eligible for telework up to 5 days a week, in accordance with the Statewide Telework Policy, and will be required to report to the office as needed/required. A teleworker is considered Remote-centered if they work fifty percent or more of their time from an alternate work location. The successful candidate must reside in California upon appointment. This position is designated for telework under Government Code section 14200 for eligible applicants residing in California and may require reporting to headquarters or field offices and facilities to fulfill operational needs. All telework schedules are subject to change and may be reevaluated at any time. Telework does not change the terms and conditions of employment, the essential functions of job duties, or required compliance with the Department of Justice policies. Minimum Requirements You will find the Minimum Requirements in the Class Specification. INFORMATION TECHNOLOGY SPECIALIST I Additional Documents Job Application Package Checklist Duty Statement Position Details Job Code #: JC-433881 Position #(s): 420-860-1402-077 Working Title: Information Technology Specialist I Classification: INFORMATION TECHNOLOGY SPECIALIST I $6,139.00 - $8,228.00 A $6,751.00 - $9,048.00 B $7,413.00 - $9,932.00 C # of Positions: 1 Work Location: Sacramento County Telework: Telework Job Type: Permanent, Full Time Work Shift: Day Shift Work Week: Monday - Friday Department Information This position is located in the California Justice Information Services Division, Application Development Bureau, Criminal Justice Information Systems Branch, California Law Enforcement Telecommunication Support Services Section, CJIS Control Unit. Please disregard the SROA/Surplus language below as the Department of Justice requires applicants to submit their SROA/Surplus Letter if that is the basis of their eligibility. For more information about the department, please visit the Attorney General’s website at www.oag.ca.gov . Special Requirements A fingerprint check is required. Clearly indicate JC -433881 in the “Examination(s) or Job Title(s) For Which You Are Applying” section of your State Application. A background check is required (if applicable). Application Instructions Completed applications and all required documents must be received or postmarked by the Final Filing Date in order to be considered. Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application. Final Filing Date: 6/19/2024 Who May Apply Individuals who are currently in the classification, eligible for lateral transfer, eligible for reinstatement, have list eligibility, are in the process of obtaining list eligibility, or have SROA and/or Surplus eligibility (please attach your letter, if available). SROA and Surplus candidates are given priority; therefore, individuals with other eligibility may be considered in the event no SROA or Surplus candidates apply. Applications will be screened and only the most qualified applicants will be selected to move forward in the selection process. Applicants must meet the Minimum Qualifications stated in the Classification Specification(s). How To Apply Complete Application Packages (including your Examination/Employment Application (STD 678) and applicable or required documents) must be submitted to apply for this Job Posting. Application Packages may be submitted electronically through your CalCareer Account at www.CalCareers.ca.gov. When submitting your application in hard copy, a completed copy of the Application Package listing must be included. If you choose to not apply electronically, a hard copy application package may be submitted through an alternative method listed below: Address for Mailing Application Packages You may submit your application and any applicable or required documents to: Department of Justice Attn: Malina Velarde JC - 433881 PO Box 160608 Sacramento , CA 95816-0608 Address for Drop-Off Application Packages You may drop off your application and any applicable or required documents at: Department of Justice Malina Velarde JC - 433881 4949 Broadway Sacramento , CA 95820 08:00 AM - 05:00 PM Required Application Package Documents The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job: Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at www.CalCareers.ca.gov. All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position. Resume is required and must be included. Statement of Qualifications - Your response should be typed in Arial 12 point font and no more than two pages in length. Your application may be disqualified from consideration if your SOQ does not adhere to the requirements. 1. Describe your Structured Query Language (SQL), Oracle or other programming languages, and database-driven application experience. Include examples of your experience and the number of years. 2. Describe a situation when you were not in agreement with a team member. How did you handle it and what was the outcome of the situation? 3. Describe a situation when you showed initiative. How did you go about it and what was outcome? Applicants requiring reasonable accommodations for the hiring interview process must request the necessary accommodations if scheduled for a hiring interview. The request should be made at the time of contact to schedule the interview. Questions regarding reasonable accommodations may be directed to the EEO contact listed on this job posting. Desirable Qualifications In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate: Knowledge of the fundamentals of Industry Standard Best Practices and the principles of systematic problem solving to troubleshoot and test installations and designs Ability to prepare clear and concise documentation (e.g. operations manual, disaster recovery procedures, operational recovery plans, etc.) to meet departmental and statewide standards Strong analytical, writing, communication and interpersonal skills Knowledge in subversion (version control) repository such as checking, branching and tagging Ability to work effectively with all levels of technical staff and management The candidate must have good analytical and problem-solving skills and knowledge and experience with working on multiple projects at the same time Knowledge of using JAVA, PL/SQL, SQL, and XML in an OLTP multi-tiered environment. Benefits Please access this link for information on benefits afforded to employees who work for the State of California - https://www.calhr.ca.gov/Pages/California-State-Civil-Service-Employee-Benefits-Summary.aspx . Contact Information The Human Resources Contact is available to answer questions regarding the position or application process. Human Resources Contact: Malina Velarde (916) 210-2513 malina.velarde@doj.ca.gov Please direct requests for Reasonable Accommodations to the interview scheduler at the time the interview is being scheduled. You may direct any additional questions regarding Reasonable Accommodations or Equal Employment Opportunity for this position(s) to the Department's EEO Office. EEO Contact: EEO Officer (916) 210-7580 EERROffice@doj.ca.gov California Relay Service: 1-800-735-2929 (TTY), 1-800-735-2922 (Voice) TTY is a Telecommunications Device for the Deaf, and is reachable only from phones equipped with a TTY Device. Additional Information about Application Filing Please note, if using the United States Postal Service for delivery, there is no guarantee that your application will be date stamped and will arrive by the final filing date. If your application does not have a postmark or date stamp and arrives after the final filing date, your application will not be accepted. Therefore, to ensure timely delivery of your application, it is recommended that you use either electronic delivery, parcel service, or certified mail. Using one of these options will provide proof of delivery prior to the final filing date. Equal Opportunity Employer The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation. It is an objective of the State of California to achieve a drug-free work place. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants. Closing Date/Time: 6/19/2024
Jun 06, 2024
Full Time
Job Description and Duties Under the general supervision of the Information Technology Supervisor II (ITSup II), the incumbent works independently as a high level technical analyst on the more complex system software projects, related to Department of Justice (DOJ) mission critical Criminal Justice Information Systems (CJIS) Control applications. Incumbent acts as a lead person for the more complex code and set up for the maintenance and support of the CJIS middleware and environment. Incumbent acts as project or team leader on the more complex systems software projects; which includes troubleshooting, design, development, enhancement, and with emphasis on the maintenance and support of the complex JAVA and PHP code of the complex CJIS middleware and environments. The incumbent acts as the lead consultant and trainer to other technical staff for the CJIS Operations Portal (COP) and Message Output Processing (MOP) Utility. As part of system monitoring, the position duties include analyzing and resolving system failures and software problems on a 24 x 7 basis to insure data integrity, as well as, having the system available to DOJ's Law Enforcement clients. Please let us know how you heard about our position by taking this brief survey: https://www.surveymonkey.com/r/P7X675V You will find additional information about the job in the Duty Statement . Working Conditions This position is eligible for telework up to 5 days a week, in accordance with the Statewide Telework Policy, and will be required to report to the office as needed/required. A teleworker is considered Remote-centered if they work fifty percent or more of their time from an alternate work location. The successful candidate must reside in California upon appointment. This position is designated for telework under Government Code section 14200 for eligible applicants residing in California and may require reporting to headquarters or field offices and facilities to fulfill operational needs. All telework schedules are subject to change and may be reevaluated at any time. Telework does not change the terms and conditions of employment, the essential functions of job duties, or required compliance with the Department of Justice policies. Minimum Requirements You will find the Minimum Requirements in the Class Specification. INFORMATION TECHNOLOGY SPECIALIST I Additional Documents Job Application Package Checklist Duty Statement Position Details Job Code #: JC-433881 Position #(s): 420-860-1402-077 Working Title: Information Technology Specialist I Classification: INFORMATION TECHNOLOGY SPECIALIST I $6,139.00 - $8,228.00 A $6,751.00 - $9,048.00 B $7,413.00 - $9,932.00 C # of Positions: 1 Work Location: Sacramento County Telework: Telework Job Type: Permanent, Full Time Work Shift: Day Shift Work Week: Monday - Friday Department Information This position is located in the California Justice Information Services Division, Application Development Bureau, Criminal Justice Information Systems Branch, California Law Enforcement Telecommunication Support Services Section, CJIS Control Unit. Please disregard the SROA/Surplus language below as the Department of Justice requires applicants to submit their SROA/Surplus Letter if that is the basis of their eligibility. For more information about the department, please visit the Attorney General’s website at www.oag.ca.gov . Special Requirements A fingerprint check is required. Clearly indicate JC -433881 in the “Examination(s) or Job Title(s) For Which You Are Applying” section of your State Application. A background check is required (if applicable). Application Instructions Completed applications and all required documents must be received or postmarked by the Final Filing Date in order to be considered. Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application. Final Filing Date: 6/19/2024 Who May Apply Individuals who are currently in the classification, eligible for lateral transfer, eligible for reinstatement, have list eligibility, are in the process of obtaining list eligibility, or have SROA and/or Surplus eligibility (please attach your letter, if available). SROA and Surplus candidates are given priority; therefore, individuals with other eligibility may be considered in the event no SROA or Surplus candidates apply. Applications will be screened and only the most qualified applicants will be selected to move forward in the selection process. Applicants must meet the Minimum Qualifications stated in the Classification Specification(s). How To Apply Complete Application Packages (including your Examination/Employment Application (STD 678) and applicable or required documents) must be submitted to apply for this Job Posting. Application Packages may be submitted electronically through your CalCareer Account at www.CalCareers.ca.gov. When submitting your application in hard copy, a completed copy of the Application Package listing must be included. If you choose to not apply electronically, a hard copy application package may be submitted through an alternative method listed below: Address for Mailing Application Packages You may submit your application and any applicable or required documents to: Department of Justice Attn: Malina Velarde JC - 433881 PO Box 160608 Sacramento , CA 95816-0608 Address for Drop-Off Application Packages You may drop off your application and any applicable or required documents at: Department of Justice Malina Velarde JC - 433881 4949 Broadway Sacramento , CA 95820 08:00 AM - 05:00 PM Required Application Package Documents The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job: Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at www.CalCareers.ca.gov. All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position. Resume is required and must be included. Statement of Qualifications - Your response should be typed in Arial 12 point font and no more than two pages in length. Your application may be disqualified from consideration if your SOQ does not adhere to the requirements. 1. Describe your Structured Query Language (SQL), Oracle or other programming languages, and database-driven application experience. Include examples of your experience and the number of years. 2. Describe a situation when you were not in agreement with a team member. How did you handle it and what was the outcome of the situation? 3. Describe a situation when you showed initiative. How did you go about it and what was outcome? Applicants requiring reasonable accommodations for the hiring interview process must request the necessary accommodations if scheduled for a hiring interview. The request should be made at the time of contact to schedule the interview. Questions regarding reasonable accommodations may be directed to the EEO contact listed on this job posting. Desirable Qualifications In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate: Knowledge of the fundamentals of Industry Standard Best Practices and the principles of systematic problem solving to troubleshoot and test installations and designs Ability to prepare clear and concise documentation (e.g. operations manual, disaster recovery procedures, operational recovery plans, etc.) to meet departmental and statewide standards Strong analytical, writing, communication and interpersonal skills Knowledge in subversion (version control) repository such as checking, branching and tagging Ability to work effectively with all levels of technical staff and management The candidate must have good analytical and problem-solving skills and knowledge and experience with working on multiple projects at the same time Knowledge of using JAVA, PL/SQL, SQL, and XML in an OLTP multi-tiered environment. Benefits Please access this link for information on benefits afforded to employees who work for the State of California - https://www.calhr.ca.gov/Pages/California-State-Civil-Service-Employee-Benefits-Summary.aspx . Contact Information The Human Resources Contact is available to answer questions regarding the position or application process. Human Resources Contact: Malina Velarde (916) 210-2513 malina.velarde@doj.ca.gov Please direct requests for Reasonable Accommodations to the interview scheduler at the time the interview is being scheduled. You may direct any additional questions regarding Reasonable Accommodations or Equal Employment Opportunity for this position(s) to the Department's EEO Office. EEO Contact: EEO Officer (916) 210-7580 EERROffice@doj.ca.gov California Relay Service: 1-800-735-2929 (TTY), 1-800-735-2922 (Voice) TTY is a Telecommunications Device for the Deaf, and is reachable only from phones equipped with a TTY Device. Additional Information about Application Filing Please note, if using the United States Postal Service for delivery, there is no guarantee that your application will be date stamped and will arrive by the final filing date. If your application does not have a postmark or date stamp and arrives after the final filing date, your application will not be accepted. Therefore, to ensure timely delivery of your application, it is recommended that you use either electronic delivery, parcel service, or certified mail. Using one of these options will provide proof of delivery prior to the final filing date. Equal Opportunity Employer The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation. It is an objective of the State of California to achieve a drug-free work place. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants. Closing Date/Time: 6/19/2024
LOS ANGELES COUNTY
Los Angeles, California, United States
Position/Program Information TYPE OF RECRUITMENT: OPEN COMPETITIVE - EMERGENCY FILING DATE: Friday, May 17, 2024 at 8:30 a.m. , Pacific Time (PT) This examination will remain open until the needs of the service are met and is subject to closure without prior notice. EXAM NUMBER: PH2570B-EA The LA County Board of Supervisors recently declared a local state of emergency for homelessness, and the County is working to revise and expand our response to help all who are affected. We are looking for qualified and passionate individuals to help us in the mission of addressing issues like housing, mental health, and substance use. If you are looking for a new career that will directly benefit the population of LA County, this may be the opportunity for you. The County of Los Angeles Department of Public Health is seeking qualified candidates to fill emergency Information Technology Specialist II vacancies related to the homelessness crisis. Under the emergency order, applicants who meet the requirements may be hired for an initial period of up to 90 days, with an opportunity for permanent County employment. Before the end of your initial work period, you will be assessed on your work performance. This assessment will be weighted 100%. Those who successfully pass the assessment will be considered for permanent appointment to Information Technology Specialist II. DEFINITION: Under managerial review, acts as a consultant, technical expert, system architect, or senior project manager in a large departmental Information Technology organization or may manage a very large and complex database environment. CLASSIFICATION STANDARDS: Positions allocable to this class provide expert technology consultation to senior management, serve as the enterprise architect for a large department, or manage large, complex enterprise or County wide IT projects. In the technology consultant role, incumbents provide expert technical consultation across a broad range of information technology disciplines. They advise management on the application of information technology to the organization's goals and strategies. In the enterprise architect role, incumbents are responsible for establishing and updating the overall systems architecture for the department, including interfaces with County agencies and external entities. They review system plans to ensure that projects conform to the established architecture. In the project management role, incumbents manage highly complex strategic enterprise IT projects. Incumbents possess expert knowledge of the information technology (IT) field and apply advanced methodologies, principles, and concepts. May also be assigned to manage the database environment of a department or a County-wide system. Essential Job Functions Serves as the principal technology expert for SAPC and provides consultation to Departmental Bureau and Program Directors in the areas of IT organizational design, strategic planning, and IT personnel requirements in support of Substance Abuse Prevention and Control (SAPC). Evaluates departmental and SAPC goals and objectives against the capability of SAPC IT infrastructure and systems to support those goals, including evaluation and optimization of systems and architecture to support critical business workflows. Interfaces with senior management to develop and implement operation plans to meet the departmental and bureau strategic and business plan goals and objectives. Stays abreast of developments in current technologies and consults on their potential application to SAPC IT systems. Responsible for the strategic and technical evaluation of the design for critical systems supporting SAPC, including the Sage electronic health record (EHR) system, and recommends implementation and upgrade projects for new systems, features and interfaces. Prepares proposals for presentation of projects to DPH leadership for approval. Engages the countywide procurement process, if necessary. Directs the creation and execution of implementation and transition plans, working with external vendors, partners, and customers, as well as internal department leadership, as needed. Establishes a training plan and organizes resources to train SAPC staff to ensure that implementation goals and objectives are achieved, and staff are current with application systems knowledge. Leads teams of specialized IT professionals in project completion. Responsible for leading, planning, organizing, and coordinating the work of multiple groups of Information Technology (IT) staff that directly support SAPC. Leads the collaboration with SAPC leadership and staff and facilitates interactions, Internal Services Department, and external vendors to complete targeted business objectives, projects, and tasks. Evaluates any gaps or deficiencies and in staff performance and develops corrective action to ensure that services for SAPC are efficient and effective. Ensures performance parameters are established to monitor success. Collaborates and negotiates with other County departments, vendors, and other entities as needed, to ensure that the needs of SAPC are being met, and that business plans are beneficial. Meets with internal and external customers and representatives, as needed, to ensure that service delivery requirements are being met. Resolves major issues that emerge with external partners, customers, etc. to ensure the best possible solution that is mutually agreed upon. Contributes to the preparation of contracts in collaboration with County Counsel and the Department’s Contracts and Grants office. Writes solicitation documents, such as Requests for Quotes, Information or Proposals (RFQ, RFI, RFP). Develops and negotiates IT Service Level Agreements (SLA) and Memorandums of Understanding (MOU) with external business managers to ensure that contractual terms and specifications are appropriate and attainable. Prepares Statements of Work (SOW), budget documents, contract review forms, and any other related documents to complete the solicitation process. Administers vendor contracts, develops change requests and approves vendor and contractor deliverables. Requirements MINIMUM REQUIREMENTS: Two (2) years of experience, within the last three (3) years, at the level of Los Angeles County's class of Information Technology Specialist I*. *Experience at the level of the Los Angeles County class of Information Technology Specialist I is defined as one who ac ts as a consultant, technical expert, systems architect, or a project manager in a departmental Information Technology organization. LICENSE: A valid California Class C Driver License or the ability to utilize an alternative method of transportation when needed to carry out job-related essential functions. PHYSICAL CLASS: Physical Class II - Light: This class includes administrative and clerical positions requiring light physical effort that may include occasional light lifting to a 10 pound limit and some bending, stooping, or squatting. Considerable ambulation may be involved. Additional Information EXAMINATION CONTENT: Under the emergency order, applicants who meet the requirements may be hired for an initial period of up to 90 days, with an opportunity for permanent County employment. Before the end of your initial work assignment, the appointing department will evaluate your performance. Those who achieve a passing score on this evaluation will be considered for permanent appointment. _______________________________________________________________ Application and Filing Information HOW TO APPLY: Applications must be filed ONLINE ONLY . Applicants are required to complete and submit an online Los Angeles County Employment Application AND Supplemental Questionnaire in order to be considered for this examination. Paper applications, resumes, or any unsolicited documents will not be accepted in lieu of completing the online application and Supplemental Questionnaire. Application filing may be suspended at any time without advance notice. Many important notifications will be sent electronically to the email address provided on the application, so it is important that you provide a valid email address. Please add hrexams@ph.lacounty.gov as well as noreply@governmentjobs.com, and info@governmentjobs.com to your email address and list of approved senders to prevent email notifications from being filtered as spam/junk/clutter mail. You have the ability to opt out of emails from LA County. If you unsubscribe, you will not receive any email notification for any examination for which you apply with Los Angeles County. Regardless of whether you choose to unsubscribe, you can always check for notifications by logging into governmentjobs.com and viewing your profile inbox, which saves a copy of all emailed notices. Plan to submit your online application well in advance of the 5:00 p.m. PT deadline as you may be required to verify your email address. This only needs to be done once per email address, and if you already have a job seeker account on www.governmentjobs.com/careers/lacounty, you can verify at any time by logging in and following the prompts. This is to enhance the security of your online application and to ensure you do not enter an incorrect email address. SOCIAL SECURITY NUMBER: Please include your Social Security Number for record control purposes. Federal law requires that all employed persons have a Social Security Number. COMPUTER AND INTERNET ACCESS AT PUBLIC LIBRARIES: For candidates who may not have regular access to a computer or the internet, applications can be completed on computers at public libraries throughout Los Angeles County. Check the website for updated information at https://lacountylibrary.org . FAIR CHANCE EMPLOYER: The County of Los Angeles is a Fair Chance employer. Except for a very limited number of positions, you will not be asked to provide information about a conviction history unless you receive a contingent offer of employment. The County will make an individualized assessment of whether your conviction history has a direct or adverse relationship with the specific duties of the job, and consider potential mitigating factors, including, but not limited to, evidence and extent of rehabilitation, recency of the offense(s), and age at the time of the offense(s). If asked to provide information about a conviction history, any convictions or court records which are exempted by a valid court order do not have to be disclosed. DO NOT SHARE USER ID AND PASSWORD: All applicants must file their application online using their OWN user ID and password. Using a family member or friend's user ID and password may erase a candidate's original application record. ANTI-RACISM, DIVERSITY, AND INCLUSION (ARDI): The County of Los Angeles recognizes and affirms that all people are created equal and are entitled to all rights afforded by the Constitution of the United States. The Department of Human Resources is committed to promoting Anti-racism, Diversity, and Inclusion efforts to address the in equalities and disparities amongst race. We support the ARDI Strategic Plan and its goals by improving equality, diversity, and inclusion in recruitment, selection, and employment practices. Department Contact Name: Exam Analyst Department Contact Phone: (323) 659-6546 Department Contact E-mail: HRExams@ph.lacounty.gov Exam Number: PH2570B-EA California Relay Services Phone: (800) 735-2922 ADA Coordinator Phone: (323) 659-6546 Teletype Phone: (800) 899-4099 Alternate Teletype Phone : (800) 897-0077 For detailed information, please click here
May 17, 2024
Full Time
Position/Program Information TYPE OF RECRUITMENT: OPEN COMPETITIVE - EMERGENCY FILING DATE: Friday, May 17, 2024 at 8:30 a.m. , Pacific Time (PT) This examination will remain open until the needs of the service are met and is subject to closure without prior notice. EXAM NUMBER: PH2570B-EA The LA County Board of Supervisors recently declared a local state of emergency for homelessness, and the County is working to revise and expand our response to help all who are affected. We are looking for qualified and passionate individuals to help us in the mission of addressing issues like housing, mental health, and substance use. If you are looking for a new career that will directly benefit the population of LA County, this may be the opportunity for you. The County of Los Angeles Department of Public Health is seeking qualified candidates to fill emergency Information Technology Specialist II vacancies related to the homelessness crisis. Under the emergency order, applicants who meet the requirements may be hired for an initial period of up to 90 days, with an opportunity for permanent County employment. Before the end of your initial work period, you will be assessed on your work performance. This assessment will be weighted 100%. Those who successfully pass the assessment will be considered for permanent appointment to Information Technology Specialist II. DEFINITION: Under managerial review, acts as a consultant, technical expert, system architect, or senior project manager in a large departmental Information Technology organization or may manage a very large and complex database environment. CLASSIFICATION STANDARDS: Positions allocable to this class provide expert technology consultation to senior management, serve as the enterprise architect for a large department, or manage large, complex enterprise or County wide IT projects. In the technology consultant role, incumbents provide expert technical consultation across a broad range of information technology disciplines. They advise management on the application of information technology to the organization's goals and strategies. In the enterprise architect role, incumbents are responsible for establishing and updating the overall systems architecture for the department, including interfaces with County agencies and external entities. They review system plans to ensure that projects conform to the established architecture. In the project management role, incumbents manage highly complex strategic enterprise IT projects. Incumbents possess expert knowledge of the information technology (IT) field and apply advanced methodologies, principles, and concepts. May also be assigned to manage the database environment of a department or a County-wide system. Essential Job Functions Serves as the principal technology expert for SAPC and provides consultation to Departmental Bureau and Program Directors in the areas of IT organizational design, strategic planning, and IT personnel requirements in support of Substance Abuse Prevention and Control (SAPC). Evaluates departmental and SAPC goals and objectives against the capability of SAPC IT infrastructure and systems to support those goals, including evaluation and optimization of systems and architecture to support critical business workflows. Interfaces with senior management to develop and implement operation plans to meet the departmental and bureau strategic and business plan goals and objectives. Stays abreast of developments in current technologies and consults on their potential application to SAPC IT systems. Responsible for the strategic and technical evaluation of the design for critical systems supporting SAPC, including the Sage electronic health record (EHR) system, and recommends implementation and upgrade projects for new systems, features and interfaces. Prepares proposals for presentation of projects to DPH leadership for approval. Engages the countywide procurement process, if necessary. Directs the creation and execution of implementation and transition plans, working with external vendors, partners, and customers, as well as internal department leadership, as needed. Establishes a training plan and organizes resources to train SAPC staff to ensure that implementation goals and objectives are achieved, and staff are current with application systems knowledge. Leads teams of specialized IT professionals in project completion. Responsible for leading, planning, organizing, and coordinating the work of multiple groups of Information Technology (IT) staff that directly support SAPC. Leads the collaboration with SAPC leadership and staff and facilitates interactions, Internal Services Department, and external vendors to complete targeted business objectives, projects, and tasks. Evaluates any gaps or deficiencies and in staff performance and develops corrective action to ensure that services for SAPC are efficient and effective. Ensures performance parameters are established to monitor success. Collaborates and negotiates with other County departments, vendors, and other entities as needed, to ensure that the needs of SAPC are being met, and that business plans are beneficial. Meets with internal and external customers and representatives, as needed, to ensure that service delivery requirements are being met. Resolves major issues that emerge with external partners, customers, etc. to ensure the best possible solution that is mutually agreed upon. Contributes to the preparation of contracts in collaboration with County Counsel and the Department’s Contracts and Grants office. Writes solicitation documents, such as Requests for Quotes, Information or Proposals (RFQ, RFI, RFP). Develops and negotiates IT Service Level Agreements (SLA) and Memorandums of Understanding (MOU) with external business managers to ensure that contractual terms and specifications are appropriate and attainable. Prepares Statements of Work (SOW), budget documents, contract review forms, and any other related documents to complete the solicitation process. Administers vendor contracts, develops change requests and approves vendor and contractor deliverables. Requirements MINIMUM REQUIREMENTS: Two (2) years of experience, within the last three (3) years, at the level of Los Angeles County's class of Information Technology Specialist I*. *Experience at the level of the Los Angeles County class of Information Technology Specialist I is defined as one who ac ts as a consultant, technical expert, systems architect, or a project manager in a departmental Information Technology organization. LICENSE: A valid California Class C Driver License or the ability to utilize an alternative method of transportation when needed to carry out job-related essential functions. PHYSICAL CLASS: Physical Class II - Light: This class includes administrative and clerical positions requiring light physical effort that may include occasional light lifting to a 10 pound limit and some bending, stooping, or squatting. Considerable ambulation may be involved. Additional Information EXAMINATION CONTENT: Under the emergency order, applicants who meet the requirements may be hired for an initial period of up to 90 days, with an opportunity for permanent County employment. Before the end of your initial work assignment, the appointing department will evaluate your performance. Those who achieve a passing score on this evaluation will be considered for permanent appointment. _______________________________________________________________ Application and Filing Information HOW TO APPLY: Applications must be filed ONLINE ONLY . Applicants are required to complete and submit an online Los Angeles County Employment Application AND Supplemental Questionnaire in order to be considered for this examination. Paper applications, resumes, or any unsolicited documents will not be accepted in lieu of completing the online application and Supplemental Questionnaire. Application filing may be suspended at any time without advance notice. Many important notifications will be sent electronically to the email address provided on the application, so it is important that you provide a valid email address. Please add hrexams@ph.lacounty.gov as well as noreply@governmentjobs.com, and info@governmentjobs.com to your email address and list of approved senders to prevent email notifications from being filtered as spam/junk/clutter mail. You have the ability to opt out of emails from LA County. If you unsubscribe, you will not receive any email notification for any examination for which you apply with Los Angeles County. Regardless of whether you choose to unsubscribe, you can always check for notifications by logging into governmentjobs.com and viewing your profile inbox, which saves a copy of all emailed notices. Plan to submit your online application well in advance of the 5:00 p.m. PT deadline as you may be required to verify your email address. This only needs to be done once per email address, and if you already have a job seeker account on www.governmentjobs.com/careers/lacounty, you can verify at any time by logging in and following the prompts. This is to enhance the security of your online application and to ensure you do not enter an incorrect email address. SOCIAL SECURITY NUMBER: Please include your Social Security Number for record control purposes. Federal law requires that all employed persons have a Social Security Number. COMPUTER AND INTERNET ACCESS AT PUBLIC LIBRARIES: For candidates who may not have regular access to a computer or the internet, applications can be completed on computers at public libraries throughout Los Angeles County. Check the website for updated information at https://lacountylibrary.org . FAIR CHANCE EMPLOYER: The County of Los Angeles is a Fair Chance employer. Except for a very limited number of positions, you will not be asked to provide information about a conviction history unless you receive a contingent offer of employment. The County will make an individualized assessment of whether your conviction history has a direct or adverse relationship with the specific duties of the job, and consider potential mitigating factors, including, but not limited to, evidence and extent of rehabilitation, recency of the offense(s), and age at the time of the offense(s). If asked to provide information about a conviction history, any convictions or court records which are exempted by a valid court order do not have to be disclosed. DO NOT SHARE USER ID AND PASSWORD: All applicants must file their application online using their OWN user ID and password. Using a family member or friend's user ID and password may erase a candidate's original application record. ANTI-RACISM, DIVERSITY, AND INCLUSION (ARDI): The County of Los Angeles recognizes and affirms that all people are created equal and are entitled to all rights afforded by the Constitution of the United States. The Department of Human Resources is committed to promoting Anti-racism, Diversity, and Inclusion efforts to address the in equalities and disparities amongst race. We support the ARDI Strategic Plan and its goals by improving equality, diversity, and inclusion in recruitment, selection, and employment practices. Department Contact Name: Exam Analyst Department Contact Phone: (323) 659-6546 Department Contact E-mail: HRExams@ph.lacounty.gov Exam Number: PH2570B-EA California Relay Services Phone: (800) 735-2922 ADA Coordinator Phone: (323) 659-6546 Teletype Phone: (800) 899-4099 Alternate Teletype Phone : (800) 897-0077 For detailed information, please click here
WAKE COUNTY, NC
Raleigh, North Carolina, United States
What You'll Be Doing The Body-Worn Camera Information Technology Specialist will collaborate closely with the existing the System Administrator to provide comprehensive support for the 500+ body-worn cameras utilized by the Wake County Sheriff’s Office Detention Division. This role entails dedicated oversight of the body-worn camera hardware and software system specifically for Detention Support Services. The responsibilities involve meticulous management and maintenance of the system to ensure smooth operation and maximum efficiency. Essential Functions: Manage user accounts, permissions and access controls to ensure a secure and controlled environment Provide continuous monitoring and maintenance of the system's performance, necessitating regular health checks, troubleshooting and maintenance of supporting devices such as charging stations, holsters and access points Implement data retention policies, ensure compliance with legal requirements and privacy regulations and uphold data integrity and security through encryption and access controls Provide comprehensive user support and training, offer technical assistance to detention personnel, administrators and other system users as well as oversee inventory control management of all body-worn camera components Collaborate with other members in the current Wake County Sheriff IT Division and vendors to integrate the body-worn camera software system with various law enforcement systems, ensuring seamless data sharing and interoperability Stay abreast of advancements in body-worn camera technology, evaluate new features and functionalities and propose system upgrades or enhancements to enhance efficiency, usability and security Conduct regular security audits, vulnerability assessments and penetration testing to uphold compliance with relevant laws, regulations and industry standards as security and compliance are imperative to protect the integrity and confidentiality of the body-worn camera system and its data Ensure the integrity and security of digital evidence, assist in its retrieval and presentation as needed and stay updated on the latest technologies and procedures related to digital evidence management Manage all helpdesk requests for Detention personnel, handle warranty claims and coverage for body-worn and in-car cameras and assist with camera upgrades, including hardware and software updates About Our Team Located in the vibrant heart of Raleigh's downtown area, part of the renowned Research Triangle region, the Wake County Sheriff's Office (WCSO) offers an exciting opportunity for tech enthusiasts to join our esteemed team. We take pride in our team's knowledge, dedication and esteemed reputation within the organization, making us an ideal choice for those seeking a fulfilling career in the capital city of North Carolina, a premier destination for technology organizations. The WCSO is an equal opportunity employer and encourages candidates from all backgrounds to apply. The Basics (Required Education and Experience) Associate's degree in Computer Science, Information Systems, Computer Engineering or related field Two years of experience in information systems support Equivalent education and experience are accepted Please include ALL prior work experience on your application and resume. How Will We Know You're 'The One'? Effective collaboration and communication skills with internal stakeholders, including law enforcement agencies, IT teams and management to align system functionalities with operational requirements Demonstrated knowledge of issues management including proactive planning, resolving or developing work-arounds for issues reported by end users Solid understanding of customer service principles and practices Commitment to maintaining a high level of customer satisfaction through the delivery of departmental services About This Position Location: John H. Baker, Jr. Public Safety Center Raleigh, NC 27601 Employment Type: Regular Work Schedule: Varies between 1st and 2nd shift with rotating on call Hiring Range: 55,534 - 74,968 Market Range: 55,534.00 - 94,402.00 Please include ALL prior work experience on your application and resume. Posting Closing Date: 7:00 pm on 6/30/2024 What Makes Wake Great Home to the State Capital, Wake County is one of the fastest growing areas in the nation and the most populous county in the state, with more than 1.1 million residents. The County has received national and international rankings and accolades from publications such as Money, Fortune, and Time magazines as being one of the best places to live, work and play. The central location of the County allows for a short drive to the spectacular mountains or coast. Wake County Government is governed by a seven-member Board of Commissioners, who are elected at-large to serve two-year terms. Wake County Government has a general operating budget of $1.874 billion, employs over 4400 employees, experiences minimal turnover, and is an award-winning leader in wellness and technology initiatives; such as offering employees and covered spouses free access to the Employee Health Center. Wake County Government offers a wide range of training and development opportunities, a stable career in public service with a balance of work and family life, flexible work schedules and a competitive salary and benefits package. Equal Opportunity Statement Wake County provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. Background Check Statement Position may require a background check that may include: criminal, credit, motor vehicle, education, and sexual offender registry or others based on job requirements. Unless required by state law, a record of conviction will not automatically exclude you from consideration for employment. Wake County Government is an Equal Opportunity Employer. Emergency Service Worker Statement In the event of an emergency, as determined by the County Manager or designee, participation in preparedness and response operations should be expected. Employee may be required to fill a temporary assignment in a role different from standard duties, work hours and/or work location in preparation for, during and after the emergency. Employee may also be required to participate in relevant exercises and regular preparedness training.
Jun 06, 2024
What You'll Be Doing The Body-Worn Camera Information Technology Specialist will collaborate closely with the existing the System Administrator to provide comprehensive support for the 500+ body-worn cameras utilized by the Wake County Sheriff’s Office Detention Division. This role entails dedicated oversight of the body-worn camera hardware and software system specifically for Detention Support Services. The responsibilities involve meticulous management and maintenance of the system to ensure smooth operation and maximum efficiency. Essential Functions: Manage user accounts, permissions and access controls to ensure a secure and controlled environment Provide continuous monitoring and maintenance of the system's performance, necessitating regular health checks, troubleshooting and maintenance of supporting devices such as charging stations, holsters and access points Implement data retention policies, ensure compliance with legal requirements and privacy regulations and uphold data integrity and security through encryption and access controls Provide comprehensive user support and training, offer technical assistance to detention personnel, administrators and other system users as well as oversee inventory control management of all body-worn camera components Collaborate with other members in the current Wake County Sheriff IT Division and vendors to integrate the body-worn camera software system with various law enforcement systems, ensuring seamless data sharing and interoperability Stay abreast of advancements in body-worn camera technology, evaluate new features and functionalities and propose system upgrades or enhancements to enhance efficiency, usability and security Conduct regular security audits, vulnerability assessments and penetration testing to uphold compliance with relevant laws, regulations and industry standards as security and compliance are imperative to protect the integrity and confidentiality of the body-worn camera system and its data Ensure the integrity and security of digital evidence, assist in its retrieval and presentation as needed and stay updated on the latest technologies and procedures related to digital evidence management Manage all helpdesk requests for Detention personnel, handle warranty claims and coverage for body-worn and in-car cameras and assist with camera upgrades, including hardware and software updates About Our Team Located in the vibrant heart of Raleigh's downtown area, part of the renowned Research Triangle region, the Wake County Sheriff's Office (WCSO) offers an exciting opportunity for tech enthusiasts to join our esteemed team. We take pride in our team's knowledge, dedication and esteemed reputation within the organization, making us an ideal choice for those seeking a fulfilling career in the capital city of North Carolina, a premier destination for technology organizations. The WCSO is an equal opportunity employer and encourages candidates from all backgrounds to apply. The Basics (Required Education and Experience) Associate's degree in Computer Science, Information Systems, Computer Engineering or related field Two years of experience in information systems support Equivalent education and experience are accepted Please include ALL prior work experience on your application and resume. How Will We Know You're 'The One'? Effective collaboration and communication skills with internal stakeholders, including law enforcement agencies, IT teams and management to align system functionalities with operational requirements Demonstrated knowledge of issues management including proactive planning, resolving or developing work-arounds for issues reported by end users Solid understanding of customer service principles and practices Commitment to maintaining a high level of customer satisfaction through the delivery of departmental services About This Position Location: John H. Baker, Jr. Public Safety Center Raleigh, NC 27601 Employment Type: Regular Work Schedule: Varies between 1st and 2nd shift with rotating on call Hiring Range: 55,534 - 74,968 Market Range: 55,534.00 - 94,402.00 Please include ALL prior work experience on your application and resume. Posting Closing Date: 7:00 pm on 6/30/2024 What Makes Wake Great Home to the State Capital, Wake County is one of the fastest growing areas in the nation and the most populous county in the state, with more than 1.1 million residents. The County has received national and international rankings and accolades from publications such as Money, Fortune, and Time magazines as being one of the best places to live, work and play. The central location of the County allows for a short drive to the spectacular mountains or coast. Wake County Government is governed by a seven-member Board of Commissioners, who are elected at-large to serve two-year terms. Wake County Government has a general operating budget of $1.874 billion, employs over 4400 employees, experiences minimal turnover, and is an award-winning leader in wellness and technology initiatives; such as offering employees and covered spouses free access to the Employee Health Center. Wake County Government offers a wide range of training and development opportunities, a stable career in public service with a balance of work and family life, flexible work schedules and a competitive salary and benefits package. Equal Opportunity Statement Wake County provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. Background Check Statement Position may require a background check that may include: criminal, credit, motor vehicle, education, and sexual offender registry or others based on job requirements. Unless required by state law, a record of conviction will not automatically exclude you from consideration for employment. Wake County Government is an Equal Opportunity Employer. Emergency Service Worker Statement In the event of an emergency, as determined by the County Manager or designee, participation in preparedness and response operations should be expected. Employee may be required to fill a temporary assignment in a role different from standard duties, work hours and/or work location in preparation for, during and after the emergency. Employee may also be required to participate in relevant exercises and regular preparedness training.
CITY OF WEATHERFORD TEXAS
Weatherford, Texas, United States
The City of Weatherford’s Information Technology (IT) Department is looking to hire an Information Technology Specialist. This position will assist in the design, specification, and implementation of project management for the IT department infrastructure. If you think you’d be a good fit, we would like to hear from you. Roles & Responsibilities Include: Providing day to day technical assistance for applications and hardware problems. Assisting in the deployment and management of end-user reporting tools and platforms. Assisting the Service Desk Coordinator in the procurement of purchased computer equipment for yearly deployments. Performing hands on fixes at the desktop level, including but not limited to configuring system applications. Participate in rotating on-call after hours support for Police/Fire. Qualifications • Two years experience with IT systems. • Bachelor’s Degree in Computer Science or Computer Information Systems or Business Management preferred. • A+ and Microsoft certificates preferred. • Must have a valid Class C Texas Driver's license. Miscellaneous Information The City of Weatherford is a strong, progressive community of over 38,000 citizens, enjoying our small town feel with our big city amenities just outside of the Fort Worth Metroplex. We are expanding our team to continue our commitment and pride in our Strong Community philosophy as well as our inclusiveness and diversity. Closing Date/Time: Open Until Filled
Jun 12, 2024
The City of Weatherford’s Information Technology (IT) Department is looking to hire an Information Technology Specialist. This position will assist in the design, specification, and implementation of project management for the IT department infrastructure. If you think you’d be a good fit, we would like to hear from you. Roles & Responsibilities Include: Providing day to day technical assistance for applications and hardware problems. Assisting in the deployment and management of end-user reporting tools and platforms. Assisting the Service Desk Coordinator in the procurement of purchased computer equipment for yearly deployments. Performing hands on fixes at the desktop level, including but not limited to configuring system applications. Participate in rotating on-call after hours support for Police/Fire. Qualifications • Two years experience with IT systems. • Bachelor’s Degree in Computer Science or Computer Information Systems or Business Management preferred. • A+ and Microsoft certificates preferred. • Must have a valid Class C Texas Driver's license. Miscellaneous Information The City of Weatherford is a strong, progressive community of over 38,000 citizens, enjoying our small town feel with our big city amenities just outside of the Fort Worth Metroplex. We are expanding our team to continue our commitment and pride in our Strong Community philosophy as well as our inclusiveness and diversity. Closing Date/Time: Open Until Filled
CA DEPARTMENT OF JUSTICE
Sacramento, California, United States
Job Description and Duties Under direction of the Information Technology Manager I (ITM I) in the Network Information Security Unit (NISU), the Information Technology Specialist II (ITS II) performs at the mastery level of this career series, directing the largest and most complex projects and initiating key actions on a wide variety of complex security related tasks. The incumbent performs various information security related tasks to ensure Department of Justice (DOJ) information security posture is in place. The Information Technology Specialist (ITS) II utilizes various security solutions for performing functions such as vulnerability testing for all DOJ systems and participating on the DOJ Incident Response Team. The Information Technology Specialist (ITS) II acts as a key participant on all technical matters and performs information security related duties in support of the DOJ mission. The Information Technology Specialist (ITS) II works with the Electronic Recording Delivery System (ERDS) Program by both performing onsite inspections and conducting technical security audits of County Recorders’ ERDS systems. The Information Technology Specialist (ITS) II reviews and analyzes ERDS regulations and processes and provides recommendations for compliance. The Information Technology Specialist (ITS) II acts as a team member with other highly skilled IT Specialists and analysts and as a consultant and resource in support of the DOJ’s Information Technology (IT) security infrastructure and investigations. Please let us know how you heard about our position by taking this brief survey: https://www.surveymonkey.com/r/P7X675V You will find additional information about the job in the Duty Statement . Working Conditions In a remote work environment, home office, or similar environment in California. At the office, an enclosed windowed office with a smoke-free environment. May be required to sit at a computer terminal while performing research and other duties up to eight hours a day. Travel to designated offices may be required. This position is designated for telework under Government Code section 14200 for eligible applicants residing in California and may require reporting to headquarters or field offices and facilities to fulfill operational needs. All telework schedules are subject to change and may be reevaluated at any time. Telework does not change the terms and conditions of employment, the essential functions of job duties, or required compliance with the Department of Justice policies. Minimum Requirements You will find the Minimum Requirements in the Class Specification. INFORMATION TECHNOLOGY SPECIALIST II Additional Documents Job Application Package Checklist Duty Statement Position Details Job Code #: JC-435442 Position #(s): 420-916-1414-001 Working Title: Information Security Specialist Classification: INFORMATION TECHNOLOGY SPECIALIST II $8,130.00 - $10,893.00 A # of Positions: 1 Work Location: Sacramento County Telework: Hybrid Job Type: Permanent, Full Time Work Shift: Day Work Week: Monday - Friday Department Information This position is located in the Office of General Counsel, Office of Information Security & Research Services, Cybersecurity Branch, Network Information Security Unit. Please disregard the SROA/Surplus language below as the Department of Justice requires applicants to submit their SROA/Surplus Letter if that is the basis of their eligibility. For more information about the Department, please visit the Attorney General’s website at www.oag.ca.gov . Special Requirements A fingerprint check is required. Clearly indicate JC - 435442 in the “Examination(s) or Job Title(s) For Which You Are Applying” section of your State Application. If you are using education to meet the minimum qualifications for this position, you must submit a copy of your transcript or diploma . An official transcript will be required prior to appointment. Application Instructions Completed applications and all required documents must be received or postmarked by the Final Filing Date in order to be considered. Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application. Final Filing Date: 6/24/2024 Who May Apply Individuals who are currently in the classification, eligible for lateral transfer, eligible for reinstatement, have list eligibility, are in the process of obtaining list eligibility, or have SROA and/or Surplus eligibility (please attach your letter, if available). SROA and Surplus candidates are given priority; therefore, individuals with other eligibility may be considered in the event no SROA or Surplus candidates apply. Applications will be screened and only the most qualified applicants will be selected to move forward in the selection process. Applicants must meet the Minimum Qualifications stated in the Classification Specification(s). How To Apply Complete Application Packages (including your Examination/Employment Application (STD 678) and applicable or required documents) must be submitted to apply for this Job Posting. Application Packages may be submitted electronically through your CalCareer Account at www.CalCareers.ca.gov. When submitting your application in hard copy, a completed copy of the Application Package listing must be included. If you choose to not apply electronically, a hard copy application package may be submitted through an alternative method listed below: Address for Mailing Application Packages You may submit your application and any applicable or required documents to: Department of Justice Attn: Kelly Imai (JC-435442) 1300 I Street Suite 930 Sacramento , CA 95814 Address for Drop-Off Application Packages You may drop off your application and any applicable or required documents at: Department of Justice Kelly Imai (JC-435442) 1300 I Street Suite 930 Sacramento , CA 95814 08:00 AM - 05:00 PM Required Application Package Documents The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job: Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at www.CalCareers.ca.gov. All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position. Resume is required and must be included. Statement of Qualifications - The Statement of Qualifications (SOQ) is required for this position. The SOQ is a narrative discussion of the candidate's education, training, experience, and skills as it relates to the desirable qualifications and duties for the position. The SOQ serves as documentation of each candidate's ability to present information clearly and concisely in writing. The SOQ should explain in detail why the candidate believes his or her knowledge, skills, and abilities could apply towards this position. Your response should be typed in Arial 12 point font and no more than two pages in length. Failure to follow instructions will result in disqualification. Resumes will not be considered a substitute for the SOQ. Other - List of References Applicants requiring reasonable accommodations for the hiring interview process must request the necessary accommodations if scheduled for a hiring interview. The request should be made at the time of contact to schedule the interview. Questions regarding reasonable accommodations may be directed to the EEO contact listed on this job posting. Desirable Qualifications In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate: Ability to: • Monitor security tools and audit logs to detect anomalous activities and potential indications of compromise • Identify systemic security issues based on the analysis of information system security plans and network diagrams • Work with infrastructure and application development teams to ensure adherence to security standards • Analyze network systems to ensure the most secure approach is being employed • Apply cybersecurity and privacy principles to organizational requirements • Research emerging threats and the safeguards that can provide protection • Present findings, reports and solutions to technical teams and to management Knowledge of: • Laws, regulations, policies, and ethics as they relate to cybersecurity and privacy • Risk management processes (e.g., methods for assessing and mitigating risk) Skill in: • Preparing plans and related correspondence • Administering cybersecurity solutions • Working with vendors to resolve application issues for users • Assessing the robustness of security systems and designs • Performing impact/risk assessments Benefits Benefit information can be found on the CalHR website and the CalPERS website. Contact Information The Human Resources Contact is available to answer questions regarding the position or application process. Human Resources Contact: Kelly Imai (916) 210-7177 Kelly.Imai@doj.ca.gov Please direct requests for Reasonable Accommodations to the interview scheduler at the time the interview is being scheduled. You may direct any additional questions regarding Reasonable Accommodations or Equal Employment Opportunity for this position(s) to the Department's EEO Office. EEO Contact: EEO Officer (916) 210-7580 EERROffice@doj.ca.gov California Relay Service: 1-800-735-2929 (TTY), 1-800-735-2922 (Voice) TTY is a Telecommunications Device for the Deaf, and is reachable only from phones equipped with a TTY Device. Additional Information about Application Filing Please note, if using the United States Postal Service for delivery, there is no guarantee that your application will be date stamped and will arrive by the final filing date. If your application does not have a postmark or date stamp and arrives after the final filing date, your application will not be accepted. Therefore, to ensure timely delivery of your application, it is recommended that you use either electronic delivery, parcel service, or certified mail. Using one of these options will provide proof of delivery prior to the final filing date. Equal Opportunity Employer The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation. It is an objective of the State of California to achieve a drug-free work place. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants. Closing Date/Time: 6/24/2024
Jun 08, 2024
Full Time
Job Description and Duties Under direction of the Information Technology Manager I (ITM I) in the Network Information Security Unit (NISU), the Information Technology Specialist II (ITS II) performs at the mastery level of this career series, directing the largest and most complex projects and initiating key actions on a wide variety of complex security related tasks. The incumbent performs various information security related tasks to ensure Department of Justice (DOJ) information security posture is in place. The Information Technology Specialist (ITS) II utilizes various security solutions for performing functions such as vulnerability testing for all DOJ systems and participating on the DOJ Incident Response Team. The Information Technology Specialist (ITS) II acts as a key participant on all technical matters and performs information security related duties in support of the DOJ mission. The Information Technology Specialist (ITS) II works with the Electronic Recording Delivery System (ERDS) Program by both performing onsite inspections and conducting technical security audits of County Recorders’ ERDS systems. The Information Technology Specialist (ITS) II reviews and analyzes ERDS regulations and processes and provides recommendations for compliance. The Information Technology Specialist (ITS) II acts as a team member with other highly skilled IT Specialists and analysts and as a consultant and resource in support of the DOJ’s Information Technology (IT) security infrastructure and investigations. Please let us know how you heard about our position by taking this brief survey: https://www.surveymonkey.com/r/P7X675V You will find additional information about the job in the Duty Statement . Working Conditions In a remote work environment, home office, or similar environment in California. At the office, an enclosed windowed office with a smoke-free environment. May be required to sit at a computer terminal while performing research and other duties up to eight hours a day. Travel to designated offices may be required. This position is designated for telework under Government Code section 14200 for eligible applicants residing in California and may require reporting to headquarters or field offices and facilities to fulfill operational needs. All telework schedules are subject to change and may be reevaluated at any time. Telework does not change the terms and conditions of employment, the essential functions of job duties, or required compliance with the Department of Justice policies. Minimum Requirements You will find the Minimum Requirements in the Class Specification. INFORMATION TECHNOLOGY SPECIALIST II Additional Documents Job Application Package Checklist Duty Statement Position Details Job Code #: JC-435442 Position #(s): 420-916-1414-001 Working Title: Information Security Specialist Classification: INFORMATION TECHNOLOGY SPECIALIST II $8,130.00 - $10,893.00 A # of Positions: 1 Work Location: Sacramento County Telework: Hybrid Job Type: Permanent, Full Time Work Shift: Day Work Week: Monday - Friday Department Information This position is located in the Office of General Counsel, Office of Information Security & Research Services, Cybersecurity Branch, Network Information Security Unit. Please disregard the SROA/Surplus language below as the Department of Justice requires applicants to submit their SROA/Surplus Letter if that is the basis of their eligibility. For more information about the Department, please visit the Attorney General’s website at www.oag.ca.gov . Special Requirements A fingerprint check is required. Clearly indicate JC - 435442 in the “Examination(s) or Job Title(s) For Which You Are Applying” section of your State Application. If you are using education to meet the minimum qualifications for this position, you must submit a copy of your transcript or diploma . An official transcript will be required prior to appointment. Application Instructions Completed applications and all required documents must be received or postmarked by the Final Filing Date in order to be considered. Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application. Final Filing Date: 6/24/2024 Who May Apply Individuals who are currently in the classification, eligible for lateral transfer, eligible for reinstatement, have list eligibility, are in the process of obtaining list eligibility, or have SROA and/or Surplus eligibility (please attach your letter, if available). SROA and Surplus candidates are given priority; therefore, individuals with other eligibility may be considered in the event no SROA or Surplus candidates apply. Applications will be screened and only the most qualified applicants will be selected to move forward in the selection process. Applicants must meet the Minimum Qualifications stated in the Classification Specification(s). How To Apply Complete Application Packages (including your Examination/Employment Application (STD 678) and applicable or required documents) must be submitted to apply for this Job Posting. Application Packages may be submitted electronically through your CalCareer Account at www.CalCareers.ca.gov. When submitting your application in hard copy, a completed copy of the Application Package listing must be included. If you choose to not apply electronically, a hard copy application package may be submitted through an alternative method listed below: Address for Mailing Application Packages You may submit your application and any applicable or required documents to: Department of Justice Attn: Kelly Imai (JC-435442) 1300 I Street Suite 930 Sacramento , CA 95814 Address for Drop-Off Application Packages You may drop off your application and any applicable or required documents at: Department of Justice Kelly Imai (JC-435442) 1300 I Street Suite 930 Sacramento , CA 95814 08:00 AM - 05:00 PM Required Application Package Documents The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job: Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at www.CalCareers.ca.gov. All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position. Resume is required and must be included. Statement of Qualifications - The Statement of Qualifications (SOQ) is required for this position. The SOQ is a narrative discussion of the candidate's education, training, experience, and skills as it relates to the desirable qualifications and duties for the position. The SOQ serves as documentation of each candidate's ability to present information clearly and concisely in writing. The SOQ should explain in detail why the candidate believes his or her knowledge, skills, and abilities could apply towards this position. Your response should be typed in Arial 12 point font and no more than two pages in length. Failure to follow instructions will result in disqualification. Resumes will not be considered a substitute for the SOQ. Other - List of References Applicants requiring reasonable accommodations for the hiring interview process must request the necessary accommodations if scheduled for a hiring interview. The request should be made at the time of contact to schedule the interview. Questions regarding reasonable accommodations may be directed to the EEO contact listed on this job posting. Desirable Qualifications In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate: Ability to: • Monitor security tools and audit logs to detect anomalous activities and potential indications of compromise • Identify systemic security issues based on the analysis of information system security plans and network diagrams • Work with infrastructure and application development teams to ensure adherence to security standards • Analyze network systems to ensure the most secure approach is being employed • Apply cybersecurity and privacy principles to organizational requirements • Research emerging threats and the safeguards that can provide protection • Present findings, reports and solutions to technical teams and to management Knowledge of: • Laws, regulations, policies, and ethics as they relate to cybersecurity and privacy • Risk management processes (e.g., methods for assessing and mitigating risk) Skill in: • Preparing plans and related correspondence • Administering cybersecurity solutions • Working with vendors to resolve application issues for users • Assessing the robustness of security systems and designs • Performing impact/risk assessments Benefits Benefit information can be found on the CalHR website and the CalPERS website. Contact Information The Human Resources Contact is available to answer questions regarding the position or application process. Human Resources Contact: Kelly Imai (916) 210-7177 Kelly.Imai@doj.ca.gov Please direct requests for Reasonable Accommodations to the interview scheduler at the time the interview is being scheduled. You may direct any additional questions regarding Reasonable Accommodations or Equal Employment Opportunity for this position(s) to the Department's EEO Office. EEO Contact: EEO Officer (916) 210-7580 EERROffice@doj.ca.gov California Relay Service: 1-800-735-2929 (TTY), 1-800-735-2922 (Voice) TTY is a Telecommunications Device for the Deaf, and is reachable only from phones equipped with a TTY Device. Additional Information about Application Filing Please note, if using the United States Postal Service for delivery, there is no guarantee that your application will be date stamped and will arrive by the final filing date. If your application does not have a postmark or date stamp and arrives after the final filing date, your application will not be accepted. Therefore, to ensure timely delivery of your application, it is recommended that you use either electronic delivery, parcel service, or certified mail. Using one of these options will provide proof of delivery prior to the final filing date. Equal Opportunity Employer The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation. It is an objective of the State of California to achieve a drug-free work place. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants. Closing Date/Time: 6/24/2024
LOS ANGELES COUNTY
Los Angeles, California, United States
Position/Program Information EXAM NUMBER W2553J REBULLETIN INFORMATION: This announcement is a rebulletin to reopen for filing, update Position information, update Additional Information, and update Supplemental Questionnaire information. When to Submit Your Application: The application filing period will begin on Thursday, June 6, 2024, at 7:00 a.m. (PT) and will close on Friday, June 28, 2024, before 5:30 p.m. (PT). Type of Recruitment: Open Competitive Job Opportunity No withhold or out-of-class experience will be accepted. Check Out Our Outstanding Benefits! Los Angeles County offers one of the strongest public-sector benefits packages in the nation. Flexible Benefit Plans - Benefits may be purchased using tax-free County contribution of an additional 14.5%-17% of the employee's monthly salary. Robust Retirement Packages - Contributory-defined benefit plan; optional tax-deferred income plans that may include a County matching contribution up to 4% of employee's salary. Generous Maternity and Family Leave Benefits Flexible Schedules (Telework - where appropriate) Rideshare, Parking, and Transit Benefits 13 paid holidays per year Click here for more details on employee benefits. Who We Are The Internal Services Department (ISD) plays a major role in supporting all County of Los Angeles departments and commissions. With an annual budget of over $885 million and 2,162 budgeted positions along with over 5,120 contracted workers of varying professions in facilities management, information technology, environmental, administrative, purchasing and contracting, ISD is the County's trusted partner and provider of choice. The Opportunity We are pursuing qualified candidates to fill Section Manager, Information Technology, Systems Programming, ISD (Cybersecurity) positions in the Cyber Engineering Division and the Cyber Operations Division. Essential Job Functions Position Responsibilities Manages a comprehensive security program by planning the work activities of staff responsible for supporting security program (e.g., Information Technology specialists, principals, supervisors, and technical staff); coordinating activities of the section, County departments, and public and private agencies; evaluating department’s cyber security strategies (e.g., defense-in-depth security modeling, data center network security, cyber-analytics including threat detection and response, secure access and endpoint protection); utilizing supporting technologies, dashboards and metrics in order to align with organizational cyber security objectives. Provides technical consulting support for system requirements definition by performing high level design, performance tuning, audits, and problem determination assistance for business applications in order to align with organizational cyber security standards. Manages technical staff by performing a full range of supervisory tasks, which include reviewing and evaluating work of subordinate staff; promoting individual growth and development; and by following the department’s disciplinary policies, guidelines, and procedures, etc., in order to ensure staff receive the support and direction needed to effectively perform their duties. Develops and implements the department’s strategies, policies, priorities, standards, procedures, and guidelines by benchmarking internal operations against the best cyber security practices of other agencies and organizations, studying and recommending alternatives, ensuring strategies are aligned, and assisting with the enforcement and implementation of policies in order to promote efficient, cost effective use of advanced technologies and support the County's departments business goals. Collaborates with stakeholders (e.g., other divisions/sections, other County departments, business managers, and vendors) regarding information technology issues by assessing business needs, identifying and evaluating cyber security solutions, and recommending options in order to determine service delivery, promote information security awareness, and manage risk to an accepted level of security protection. Analyzes complex departmental business needs by performing business and technical requirements analyses, identifying redundant services across County departments, and recommending centralized technology solutions (e.g., new cyber security programs, development of new applications, modification of existing applications or hardware) in order to ensure efficient use of departmental resources. Manages the implementation of various information technology projects (e.g., development, documentation, infrastructure, migration process, and system architecture planning,) by applying project management principles, overseeing work plans, developing service level agreements, gathering of business requirements, recommending the purchase of security technology solutions, and implementation by coordinating with stakeholders in order to leverage design of new or existing systems, promote efficiency and align with organization’s cyber security strategies. Manages the section’s operational budget by reviewing past section expenditures, anticipating section’s budget needs, developing cost models for new lines of business, and documenting recommendations in order to support the division, branch and service area budget. Stays current with knowledge of information security programs, industry standards, and applicable laws and regulations by attending and/or presenting at professional seminars, professional classes (e.g., Certified Information System Security Professional, Certified Information Security Manager) and study programs, by representing the department in countywide information technology security advisory/steering committees, and by reviewing information obtained from departmental memoranda, staff meetings, journals, professional publications, the Internet, magazines, newspapers, etc. to maintain information technology security service-related knowledge. Requirements Requirements to Qualify Two years of experience, within the last three years, at the level of Los Angeles County's class of Section Manager, Information Technology, ISD* - OR - Information Technology Specialist, ISD** performing information security management functions with any of the following solutions: secure access, email security, secure endpoint, network security, application security, or vulnerability management. *Experience at the level of Los Angeles County’s class of Section Manager, Information Technology, ISD is defined as manages the activities of a section in the performance of a variety of application systems or telecommunication systems development, implementation, modification and maintenance activities. **Experience at the level of Los Angeles County’s class of Information Technology Specialist, ISD is defined as acts as a consultant in a technical and specialized field of information technology. These positions are distinguished by their responsibility for directing and/or monitoring the work of project teams, acting as consultants to project managers, departmental management, and customer management, or performing technical work in a specialized field of information technology. One year of the required experience must have been as a project or team leader providing task direction and staff development. License: A valid California Class C Driver License or the ability to utilize an alternative method of transportation when needed to carry out job-related essential functions. Physical Expectations: 2 - Light. This job requires light physical effort which may include occasional considerable walking, light lifting to a 10 pound limit, and some bending, stooping or squatting. Desirable Qualifications: Security Certifications: Certified Information System Security Professional (CISSP), or Certified Information Security Manager (CISM) Additional Information Our Assessment Process First, meet our requirements above. After that, our process includes a two-part assessment. Part 1: Multiple-choice and/or simulation assessments weighted at 50% measuring Deductive Reasoning, Leading and Supervising, Deciding and Initiating Action, Adhering to Principles, Delivering Results, Relating and Networking, Achieving Work Goals, Entrepreneurial Thinking, Persuading and Influencing, Adapting and Responding to Change, Coping with Pressure and Setbacks and Formulating Strategies and Concepts. Part 2: Multiple-choice and/or simulation assessments weighted at 50% measuring three Professional/Technical Knowledge areas: Cyber Risk, covering the following topics: Knowledge of Cyber Risk Management, System and Application Security, Network Security and Security Management. Cloud Computing, covering the following topics: Knowledge of Cloud Computing Concepts, Cloud Service Models, Virtualization and Private Clouds. THE MULTIPLE-CHOICE AND/OR SIMULATION ASSESSMENT(S) IS NOT REVIEWABLE BY CANDIDATES PER CIVIL SERVICE RULE 7.19. Applicants may be invited to participate in both Parts 1 and 2. However, only those that achieve a passing score of 70% or higher in Part 1, will have Part 2 scored. Applicants must meet the requirements and achieve a passing score of 70% or higher on each part of the examination in order to be placed on the Eligible List. Multiple choice and/or simulation assessment(s) scores cannot be given over the phone. TRANSFER OF TEST COMPONENTS: Applicants who have taken identical components recently for other exams may have their scores automatically transferred to this examination. This examination contains test components that may be used in the future for new examinations and your test scores may be transferred. TEST PREPARATION Study guides and other test preparation resources are available to help candidates prepare for employment tests. While the guides will help you preparing for the test, we advise you to review all related materials that you deem necessary. An interactive, Online Test Preparation System for taking practice tests may be accessed on the Department of Human Resources website at http://hr.lacounty.gov/ . Please click on "Find A Job" and then "Job Search Toolkit." Test preparation information is located under the "Employment Test Assistance" section. Additional online practice tests are available at https://www.shldirect.com/en-us/practice-tests /. NOTE: All notifications including invitation letters will be sent electronically to the email address provided on the application. It is important that you provide a valid email address. Please add DTse@isd.lacounty.gov , GTung@hr.lacounty.gov , info@governmentjobs.com , noreply@governmentjobs.com , talentcentral@shl.com , noreply@proctoru.com , and donotreply@amcatmail.com to your email address and list of approved senders to prevent email notification from being filtered as spam/junk/clutter mail. Los Angeles County will not consider claims of not viewing or receiving notification to be a valid reason for late test administration or rescheduling of a test component. Eligibility Information The names of candidates receiving a passing score in the assessment will be placed on the Eligible List in the order of their score group for a period of twelve (12) months following the date of promulgation. Passing this examination and being placed on the Eligible List do not guarantee an offer of employment. How to Apply Applications must be filed online only. We must receive your application before 5:30 p.m. (PT), on the last day of filing. Applications submitted by U.S. mail, fax, or in person will not be accepted. Apply online by clicking on the green "Apply" button at the top right of this posting. You can also track the status of your application using the website https://www.governmentjobs.com/careers/lacounty . Plan to submit your online application well in advance of the deadline as you may be required to verify your email address. This only needs to be done once per email address, and if you already have a job seeker account on www.governmentjobs.com/careers/lacounty , you can verify at any time by logging in and following the prompts. This is to enhance the security of your online application and to ensure you do not enter an incorrect email address. Many important notifications including invitation letters will be sent electronically to the email address provided on the application. It is important that you provide a valid email address. Please add DTse@isd.lacounty.gov , GTung@hr.lacounty.gov , info@governmentjobs.com , noreply@governmentjobs.com , talentcentral@shl.com , noreply@proctoru.com , and donotreply@amcatmail.com to your email address and list of approved senders to prevent email notifications from being filtered as spam/junk/clutter mail. Applicants have the ability to opt out of emails from LA County. If you unsubscribe, you will not receive any email notification for any examination for which you apply with Los Angeles County. Regardless of whether you choose to unsubscribe, you can always check for notifications by logging into governmentjobs.com and viewing your profile inbox, which saves a copy of all emailed notices. Please make sure you put in the time and effort when filling out your application and supplemental questions completely. The acceptance of your application depends on whether you have clearly shown that you meet the Requirements to Qualify as listed on this bulletin. Provide any relevant job experience in the spaces provided so we can evaluate your qualifications for the job. For each job held, give the name and address of your employer, your job title, beginning and ending dates, number of hours worked per week, and description of work performed. If your application is incomplete, it will be rejected. Please note that all information included in the application materials is subject to verification at any point during the examination and hiring process, including after an appointment has been made. Falsification of any information may result in disqualification or rescission of appointment. Utilizing verbiage from Class Specification and Requirements serving as your description of duties will not be sufficient to demonstrate that you meet the requirements. Doing so may result in an incomplete application and you may be disqualified. Computer and Internet Access at Public Libraries: For Candidates who may not have regular access to a computer or the internet, applications can be completed on computers at public libraries throughout Los Angeles County. Fair Chance Initiative: The County of Los Angeles is a Fair Chance employer. Except for a very limited number of positions, you will not be asked to provide information about a conviction history unless you receive a contingent offer of employment. The County will make an individualized assessment of whether your conviction history has a direct or adverse relationship with the specific duties of the job, and consider potential mitigating factors, including, but not limited to, evidence and extent of rehabilitation, recency of the offense(s), and age at the time of offense(s). If asked to provide information about a conviction history, any convictions or court records which are exempted by a valid court order do not have to be disclosed. Anti-Racism, Diversity, and Inclusion (ARDI) : The County of Los Angeles recognizes and affirms that all people are created equal and are entitled to all rights afforded by the Constitution of the United States. The Department of Human Resources is committed to promoting Anti-racism, Diversity, and Inclusion efforts to address the inequalities and disparities amongst race. We support the ARDI Strategic Plan and its goals by improving equality, diversity, and inclusion in recruitment, selection, and employment practices. Have questions about anything listed above? Contact us: Exam Number: W2553J Department Contact Name: Debra Tse Department Contact Phone: (323) 881-3671 Department Contact Email: DTse@isd.lacounty.gov California Relay Services Phone: (800) 735-2922 ADA Coordinator Phone: (323) 267-2432 Teletype Phone: (800) 899-4099 [Alternate Teletype Phone: (800) 897-0077 ] For detailed information, please click here Closing Date/Time: 6/28/2024 5:30 PM Pacific
Jun 06, 2024
Full Time
Position/Program Information EXAM NUMBER W2553J REBULLETIN INFORMATION: This announcement is a rebulletin to reopen for filing, update Position information, update Additional Information, and update Supplemental Questionnaire information. When to Submit Your Application: The application filing period will begin on Thursday, June 6, 2024, at 7:00 a.m. (PT) and will close on Friday, June 28, 2024, before 5:30 p.m. (PT). Type of Recruitment: Open Competitive Job Opportunity No withhold or out-of-class experience will be accepted. Check Out Our Outstanding Benefits! Los Angeles County offers one of the strongest public-sector benefits packages in the nation. Flexible Benefit Plans - Benefits may be purchased using tax-free County contribution of an additional 14.5%-17% of the employee's monthly salary. Robust Retirement Packages - Contributory-defined benefit plan; optional tax-deferred income plans that may include a County matching contribution up to 4% of employee's salary. Generous Maternity and Family Leave Benefits Flexible Schedules (Telework - where appropriate) Rideshare, Parking, and Transit Benefits 13 paid holidays per year Click here for more details on employee benefits. Who We Are The Internal Services Department (ISD) plays a major role in supporting all County of Los Angeles departments and commissions. With an annual budget of over $885 million and 2,162 budgeted positions along with over 5,120 contracted workers of varying professions in facilities management, information technology, environmental, administrative, purchasing and contracting, ISD is the County's trusted partner and provider of choice. The Opportunity We are pursuing qualified candidates to fill Section Manager, Information Technology, Systems Programming, ISD (Cybersecurity) positions in the Cyber Engineering Division and the Cyber Operations Division. Essential Job Functions Position Responsibilities Manages a comprehensive security program by planning the work activities of staff responsible for supporting security program (e.g., Information Technology specialists, principals, supervisors, and technical staff); coordinating activities of the section, County departments, and public and private agencies; evaluating department’s cyber security strategies (e.g., defense-in-depth security modeling, data center network security, cyber-analytics including threat detection and response, secure access and endpoint protection); utilizing supporting technologies, dashboards and metrics in order to align with organizational cyber security objectives. Provides technical consulting support for system requirements definition by performing high level design, performance tuning, audits, and problem determination assistance for business applications in order to align with organizational cyber security standards. Manages technical staff by performing a full range of supervisory tasks, which include reviewing and evaluating work of subordinate staff; promoting individual growth and development; and by following the department’s disciplinary policies, guidelines, and procedures, etc., in order to ensure staff receive the support and direction needed to effectively perform their duties. Develops and implements the department’s strategies, policies, priorities, standards, procedures, and guidelines by benchmarking internal operations against the best cyber security practices of other agencies and organizations, studying and recommending alternatives, ensuring strategies are aligned, and assisting with the enforcement and implementation of policies in order to promote efficient, cost effective use of advanced technologies and support the County's departments business goals. Collaborates with stakeholders (e.g., other divisions/sections, other County departments, business managers, and vendors) regarding information technology issues by assessing business needs, identifying and evaluating cyber security solutions, and recommending options in order to determine service delivery, promote information security awareness, and manage risk to an accepted level of security protection. Analyzes complex departmental business needs by performing business and technical requirements analyses, identifying redundant services across County departments, and recommending centralized technology solutions (e.g., new cyber security programs, development of new applications, modification of existing applications or hardware) in order to ensure efficient use of departmental resources. Manages the implementation of various information technology projects (e.g., development, documentation, infrastructure, migration process, and system architecture planning,) by applying project management principles, overseeing work plans, developing service level agreements, gathering of business requirements, recommending the purchase of security technology solutions, and implementation by coordinating with stakeholders in order to leverage design of new or existing systems, promote efficiency and align with organization’s cyber security strategies. Manages the section’s operational budget by reviewing past section expenditures, anticipating section’s budget needs, developing cost models for new lines of business, and documenting recommendations in order to support the division, branch and service area budget. Stays current with knowledge of information security programs, industry standards, and applicable laws and regulations by attending and/or presenting at professional seminars, professional classes (e.g., Certified Information System Security Professional, Certified Information Security Manager) and study programs, by representing the department in countywide information technology security advisory/steering committees, and by reviewing information obtained from departmental memoranda, staff meetings, journals, professional publications, the Internet, magazines, newspapers, etc. to maintain information technology security service-related knowledge. Requirements Requirements to Qualify Two years of experience, within the last three years, at the level of Los Angeles County's class of Section Manager, Information Technology, ISD* - OR - Information Technology Specialist, ISD** performing information security management functions with any of the following solutions: secure access, email security, secure endpoint, network security, application security, or vulnerability management. *Experience at the level of Los Angeles County’s class of Section Manager, Information Technology, ISD is defined as manages the activities of a section in the performance of a variety of application systems or telecommunication systems development, implementation, modification and maintenance activities. **Experience at the level of Los Angeles County’s class of Information Technology Specialist, ISD is defined as acts as a consultant in a technical and specialized field of information technology. These positions are distinguished by their responsibility for directing and/or monitoring the work of project teams, acting as consultants to project managers, departmental management, and customer management, or performing technical work in a specialized field of information technology. One year of the required experience must have been as a project or team leader providing task direction and staff development. License: A valid California Class C Driver License or the ability to utilize an alternative method of transportation when needed to carry out job-related essential functions. Physical Expectations: 2 - Light. This job requires light physical effort which may include occasional considerable walking, light lifting to a 10 pound limit, and some bending, stooping or squatting. Desirable Qualifications: Security Certifications: Certified Information System Security Professional (CISSP), or Certified Information Security Manager (CISM) Additional Information Our Assessment Process First, meet our requirements above. After that, our process includes a two-part assessment. Part 1: Multiple-choice and/or simulation assessments weighted at 50% measuring Deductive Reasoning, Leading and Supervising, Deciding and Initiating Action, Adhering to Principles, Delivering Results, Relating and Networking, Achieving Work Goals, Entrepreneurial Thinking, Persuading and Influencing, Adapting and Responding to Change, Coping with Pressure and Setbacks and Formulating Strategies and Concepts. Part 2: Multiple-choice and/or simulation assessments weighted at 50% measuring three Professional/Technical Knowledge areas: Cyber Risk, covering the following topics: Knowledge of Cyber Risk Management, System and Application Security, Network Security and Security Management. Cloud Computing, covering the following topics: Knowledge of Cloud Computing Concepts, Cloud Service Models, Virtualization and Private Clouds. THE MULTIPLE-CHOICE AND/OR SIMULATION ASSESSMENT(S) IS NOT REVIEWABLE BY CANDIDATES PER CIVIL SERVICE RULE 7.19. Applicants may be invited to participate in both Parts 1 and 2. However, only those that achieve a passing score of 70% or higher in Part 1, will have Part 2 scored. Applicants must meet the requirements and achieve a passing score of 70% or higher on each part of the examination in order to be placed on the Eligible List. Multiple choice and/or simulation assessment(s) scores cannot be given over the phone. TRANSFER OF TEST COMPONENTS: Applicants who have taken identical components recently for other exams may have their scores automatically transferred to this examination. This examination contains test components that may be used in the future for new examinations and your test scores may be transferred. TEST PREPARATION Study guides and other test preparation resources are available to help candidates prepare for employment tests. While the guides will help you preparing for the test, we advise you to review all related materials that you deem necessary. An interactive, Online Test Preparation System for taking practice tests may be accessed on the Department of Human Resources website at http://hr.lacounty.gov/ . Please click on "Find A Job" and then "Job Search Toolkit." Test preparation information is located under the "Employment Test Assistance" section. Additional online practice tests are available at https://www.shldirect.com/en-us/practice-tests /. NOTE: All notifications including invitation letters will be sent electronically to the email address provided on the application. It is important that you provide a valid email address. Please add DTse@isd.lacounty.gov , GTung@hr.lacounty.gov , info@governmentjobs.com , noreply@governmentjobs.com , talentcentral@shl.com , noreply@proctoru.com , and donotreply@amcatmail.com to your email address and list of approved senders to prevent email notification from being filtered as spam/junk/clutter mail. Los Angeles County will not consider claims of not viewing or receiving notification to be a valid reason for late test administration or rescheduling of a test component. Eligibility Information The names of candidates receiving a passing score in the assessment will be placed on the Eligible List in the order of their score group for a period of twelve (12) months following the date of promulgation. Passing this examination and being placed on the Eligible List do not guarantee an offer of employment. How to Apply Applications must be filed online only. We must receive your application before 5:30 p.m. (PT), on the last day of filing. Applications submitted by U.S. mail, fax, or in person will not be accepted. Apply online by clicking on the green "Apply" button at the top right of this posting. You can also track the status of your application using the website https://www.governmentjobs.com/careers/lacounty . Plan to submit your online application well in advance of the deadline as you may be required to verify your email address. This only needs to be done once per email address, and if you already have a job seeker account on www.governmentjobs.com/careers/lacounty , you can verify at any time by logging in and following the prompts. This is to enhance the security of your online application and to ensure you do not enter an incorrect email address. Many important notifications including invitation letters will be sent electronically to the email address provided on the application. It is important that you provide a valid email address. Please add DTse@isd.lacounty.gov , GTung@hr.lacounty.gov , info@governmentjobs.com , noreply@governmentjobs.com , talentcentral@shl.com , noreply@proctoru.com , and donotreply@amcatmail.com to your email address and list of approved senders to prevent email notifications from being filtered as spam/junk/clutter mail. Applicants have the ability to opt out of emails from LA County. If you unsubscribe, you will not receive any email notification for any examination for which you apply with Los Angeles County. Regardless of whether you choose to unsubscribe, you can always check for notifications by logging into governmentjobs.com and viewing your profile inbox, which saves a copy of all emailed notices. Please make sure you put in the time and effort when filling out your application and supplemental questions completely. The acceptance of your application depends on whether you have clearly shown that you meet the Requirements to Qualify as listed on this bulletin. Provide any relevant job experience in the spaces provided so we can evaluate your qualifications for the job. For each job held, give the name and address of your employer, your job title, beginning and ending dates, number of hours worked per week, and description of work performed. If your application is incomplete, it will be rejected. Please note that all information included in the application materials is subject to verification at any point during the examination and hiring process, including after an appointment has been made. Falsification of any information may result in disqualification or rescission of appointment. Utilizing verbiage from Class Specification and Requirements serving as your description of duties will not be sufficient to demonstrate that you meet the requirements. Doing so may result in an incomplete application and you may be disqualified. Computer and Internet Access at Public Libraries: For Candidates who may not have regular access to a computer or the internet, applications can be completed on computers at public libraries throughout Los Angeles County. Fair Chance Initiative: The County of Los Angeles is a Fair Chance employer. Except for a very limited number of positions, you will not be asked to provide information about a conviction history unless you receive a contingent offer of employment. The County will make an individualized assessment of whether your conviction history has a direct or adverse relationship with the specific duties of the job, and consider potential mitigating factors, including, but not limited to, evidence and extent of rehabilitation, recency of the offense(s), and age at the time of offense(s). If asked to provide information about a conviction history, any convictions or court records which are exempted by a valid court order do not have to be disclosed. Anti-Racism, Diversity, and Inclusion (ARDI) : The County of Los Angeles recognizes and affirms that all people are created equal and are entitled to all rights afforded by the Constitution of the United States. The Department of Human Resources is committed to promoting Anti-racism, Diversity, and Inclusion efforts to address the inequalities and disparities amongst race. We support the ARDI Strategic Plan and its goals by improving equality, diversity, and inclusion in recruitment, selection, and employment practices. Have questions about anything listed above? Contact us: Exam Number: W2553J Department Contact Name: Debra Tse Department Contact Phone: (323) 881-3671 Department Contact Email: DTse@isd.lacounty.gov California Relay Services Phone: (800) 735-2922 ADA Coordinator Phone: (323) 267-2432 Teletype Phone: (800) 899-4099 [Alternate Teletype Phone: (800) 897-0077 ] For detailed information, please click here Closing Date/Time: 6/28/2024 5:30 PM Pacific
The Information Technology Manager is a key management position at the City. This individual will lead and promote the technological growth, innovation, and cybersecurity of the entire organization. The Information Technology Manager is responsible for managing the operations of the City’s information technology activities, while delivering excellent customer service and administering comprehensive information technology initiatives to accomplish City goals and technological needs. The Information Technology Manager leads a staff of 8, currently comprised of a Network Administrator, Systems Administrator, Enterprise Applications Administrator, Junior Network and Systems Administrator, GIS Analyst II, Enterprise Applications Support Specialist II, and 2 Information Technology Specialist IIs. The selected candidate will get to work on the following projects in the coming months: Implement Microsoft 365 across the City, working with a consultant to smoothly transition current systems and train staff on best practices Continue development of a five-year Information Technology Master Plan to present to City Council for approval and funding needs Work with the Police Department to ensure they have the tools they need to operate 24/7 Review current processes and identify improvements to streamline and improve understanding across the organization For more information, please click on the IT Manager Brochure. Job Announcement URL: https://menlopark.gov/files/sharedassets/public/v/1/administrative-services/documents/human-resources/job-classifications/unrepresented-management/information-technology-manager-classification.pdf Job PDF: https://www.calopps.org/sites/default/files/IT%20Manager%20Brochure%202024.pdf Ideal Candidate The ideal candidate will be a servant leader who is able to model humility, high customer service and a passion for public service along with a flexible and adaptive mindset. The successful candidate must be able to communicate effectively, develop collaboration with the City management team and provide leadership for the Information Technology Division. In addition, the candidate will possess superior knowledge, skill and ability by demonstrating: A proven track record in information technology services and organizational expertise preferably with government agency; The ability to identify information technology strategies that align with and support City goals; A unique blend of technical knowledge and leadership qualities to be an effective problem-solver and strategic thinker; The ability to work successfully with a wide range of people including elected officials, all levels of City staff, as well as members of the community; Knowledge of Network and PC operating systems, including programming, back-up, cloud computing, virtualization, telecommunication equipment and cybersecurity; Experience with current network hardware, protocols and standards, including Cisco, Nutanix, Office 365, Active Directory, and Telephony; application support for GIS systems; IT infrastructure planning and development; applicable data privacy practices and laws; pertinent Federal, State and local laws, rules, and regulations related to Information Technology; Knowledge of specialized law enforcement computer systems and technological needs, including compliance with Department of Justice requirements are desirable; Knowledge of project management, budgeting, procurement and policy administration; and, Experience managing in a unionized work environment Minimum Qualifications Any combination of training and experience that would provide the required knowledge, skills, and abilities is qualifying. A typical way to obtain the required qualifications would be: Education: Equivalent to graduation from an accredited four-year college or university with major coursework in management information systems, computer science, or a related field. Experience: Five (5) years of progressively responsible experience in the development and administration of information technology infrastructure and systems, including three (3) years of lead or supervisory experience. License and certification Possession of, or ability to obtain, a valid California Driver's License by time of appointment. Benefits The salary range for this position is $138,171 - $186,237 DOE. The City provides a generous benefits package designed to achieve total compensation above the market median among comparable agencies and promote employee health, wellness, and work-life balance, including: CalPERS retirement: 2.0% @ 60 formula for classic members; 2.0% @ 62 formula for all others 100% city-paid medical, dental, and vision insurance for employee and dependents Deferred compensation: city matches employee contribution up to 4% of salary or to the IRS maximum, whichever is less, for Tier 2 “classic” and all “new” members Health reimbursement account: $2,500 per year city contribution Auto allowance: $6,500 per year (adjusted annually by CPI) The City Manager may award employees a bonus of up to $20,000 each fiscal year, subject to annual budget appropriations General leave: 338 hours of leave accrual each year Management leave: 80 hours of leave granted every October, prorated based on hire date Holidays: 11 official paid holidays Reimbursement up to $3,600 per year for tuition Life insurance: city-paid policy equal to 1.5 times regular annual wage Long term disability and AD&D insurance: city-paid coverage Employees are provided with access to an on-site gym inside City Hall at no cost. A city-paid Caltrain Go Pass for unlimited rides. City Hall is less than one block from the Menlo Park Caltrain station and easy walking distance from downtown Menlo Park. Other programs available for non-Caltrain riders. Hybrid and Flexible Schedule options including 9/80 and 4/10s. Employees are required to be onsite a minimum of three days per week. For additional benefit information, visit www.menlopark.gov and review the City's Executive Management Compensation Plan. Special Instructions IMPORTANT : Please be sure to fill out the required City application completely, including all relevant work experience. Applications with “See Resume” as a substitution for the work experience description and/or unclear past employment information will not be considered. The deadline for this announcement is Monday, June 17, 2024. Applications will be screened according to the qualifications outlined in this announcement. Not all applications which may meet the minimum requirements will proceed to the next phase of the recruitment process. If 25 or fewer applications are received, the eligibility list will be established based on application review. If 26 or more applications are received, the most qualified candidates will be invited to participate in an Oral Board Panel examination. All applicants will be notified by email as to whether or not they are invited to participate further in the selection process. Potential Oral Board Panel Examination week of June 24, 2024. An Eligible List will be established as a result of this examination process and will be valid for a period of six months. The list may be extended up to a maximum of two years. The hiring department will review the Eligible List to determine which candidates will be invited to the department selection process. The City of Menlo Park is an Equal Opportunity Employer. It is the policy of the City of Menlo Park not to discriminate against all qualified applicants or employees. We will make reasonable efforts in the selection process to accommodate persons with disabilities. Please contact Human Resources at jobs@menlopark.gov prior to the closing date for accommodation requests. Before receiving an offer of employment, the candidate will be required to successfully complete a criminal conviction history questionnaire, DOJ fingerprinting, and an Occuscreen background check. Applicants must be successful in all phases of the selection process to be considered for this position. In accordance with the Immigration Reform and Control Act, all potential employees are required to provide proof of U.S. Citizenship or authorization to work in the United States. The City will not sponsor applicants for work visas. Closing Date/Time: 6/17/2024 at 11:59pm
May 25, 2024
Full Time
The Information Technology Manager is a key management position at the City. This individual will lead and promote the technological growth, innovation, and cybersecurity of the entire organization. The Information Technology Manager is responsible for managing the operations of the City’s information technology activities, while delivering excellent customer service and administering comprehensive information technology initiatives to accomplish City goals and technological needs. The Information Technology Manager leads a staff of 8, currently comprised of a Network Administrator, Systems Administrator, Enterprise Applications Administrator, Junior Network and Systems Administrator, GIS Analyst II, Enterprise Applications Support Specialist II, and 2 Information Technology Specialist IIs. The selected candidate will get to work on the following projects in the coming months: Implement Microsoft 365 across the City, working with a consultant to smoothly transition current systems and train staff on best practices Continue development of a five-year Information Technology Master Plan to present to City Council for approval and funding needs Work with the Police Department to ensure they have the tools they need to operate 24/7 Review current processes and identify improvements to streamline and improve understanding across the organization For more information, please click on the IT Manager Brochure. Job Announcement URL: https://menlopark.gov/files/sharedassets/public/v/1/administrative-services/documents/human-resources/job-classifications/unrepresented-management/information-technology-manager-classification.pdf Job PDF: https://www.calopps.org/sites/default/files/IT%20Manager%20Brochure%202024.pdf Ideal Candidate The ideal candidate will be a servant leader who is able to model humility, high customer service and a passion for public service along with a flexible and adaptive mindset. The successful candidate must be able to communicate effectively, develop collaboration with the City management team and provide leadership for the Information Technology Division. In addition, the candidate will possess superior knowledge, skill and ability by demonstrating: A proven track record in information technology services and organizational expertise preferably with government agency; The ability to identify information technology strategies that align with and support City goals; A unique blend of technical knowledge and leadership qualities to be an effective problem-solver and strategic thinker; The ability to work successfully with a wide range of people including elected officials, all levels of City staff, as well as members of the community; Knowledge of Network and PC operating systems, including programming, back-up, cloud computing, virtualization, telecommunication equipment and cybersecurity; Experience with current network hardware, protocols and standards, including Cisco, Nutanix, Office 365, Active Directory, and Telephony; application support for GIS systems; IT infrastructure planning and development; applicable data privacy practices and laws; pertinent Federal, State and local laws, rules, and regulations related to Information Technology; Knowledge of specialized law enforcement computer systems and technological needs, including compliance with Department of Justice requirements are desirable; Knowledge of project management, budgeting, procurement and policy administration; and, Experience managing in a unionized work environment Minimum Qualifications Any combination of training and experience that would provide the required knowledge, skills, and abilities is qualifying. A typical way to obtain the required qualifications would be: Education: Equivalent to graduation from an accredited four-year college or university with major coursework in management information systems, computer science, or a related field. Experience: Five (5) years of progressively responsible experience in the development and administration of information technology infrastructure and systems, including three (3) years of lead or supervisory experience. License and certification Possession of, or ability to obtain, a valid California Driver's License by time of appointment. Benefits The salary range for this position is $138,171 - $186,237 DOE. The City provides a generous benefits package designed to achieve total compensation above the market median among comparable agencies and promote employee health, wellness, and work-life balance, including: CalPERS retirement: 2.0% @ 60 formula for classic members; 2.0% @ 62 formula for all others 100% city-paid medical, dental, and vision insurance for employee and dependents Deferred compensation: city matches employee contribution up to 4% of salary or to the IRS maximum, whichever is less, for Tier 2 “classic” and all “new” members Health reimbursement account: $2,500 per year city contribution Auto allowance: $6,500 per year (adjusted annually by CPI) The City Manager may award employees a bonus of up to $20,000 each fiscal year, subject to annual budget appropriations General leave: 338 hours of leave accrual each year Management leave: 80 hours of leave granted every October, prorated based on hire date Holidays: 11 official paid holidays Reimbursement up to $3,600 per year for tuition Life insurance: city-paid policy equal to 1.5 times regular annual wage Long term disability and AD&D insurance: city-paid coverage Employees are provided with access to an on-site gym inside City Hall at no cost. A city-paid Caltrain Go Pass for unlimited rides. City Hall is less than one block from the Menlo Park Caltrain station and easy walking distance from downtown Menlo Park. Other programs available for non-Caltrain riders. Hybrid and Flexible Schedule options including 9/80 and 4/10s. Employees are required to be onsite a minimum of three days per week. For additional benefit information, visit www.menlopark.gov and review the City's Executive Management Compensation Plan. Special Instructions IMPORTANT : Please be sure to fill out the required City application completely, including all relevant work experience. Applications with “See Resume” as a substitution for the work experience description and/or unclear past employment information will not be considered. The deadline for this announcement is Monday, June 17, 2024. Applications will be screened according to the qualifications outlined in this announcement. Not all applications which may meet the minimum requirements will proceed to the next phase of the recruitment process. If 25 or fewer applications are received, the eligibility list will be established based on application review. If 26 or more applications are received, the most qualified candidates will be invited to participate in an Oral Board Panel examination. All applicants will be notified by email as to whether or not they are invited to participate further in the selection process. Potential Oral Board Panel Examination week of June 24, 2024. An Eligible List will be established as a result of this examination process and will be valid for a period of six months. The list may be extended up to a maximum of two years. The hiring department will review the Eligible List to determine which candidates will be invited to the department selection process. The City of Menlo Park is an Equal Opportunity Employer. It is the policy of the City of Menlo Park not to discriminate against all qualified applicants or employees. We will make reasonable efforts in the selection process to accommodate persons with disabilities. Please contact Human Resources at jobs@menlopark.gov prior to the closing date for accommodation requests. Before receiving an offer of employment, the candidate will be required to successfully complete a criminal conviction history questionnaire, DOJ fingerprinting, and an Occuscreen background check. Applicants must be successful in all phases of the selection process to be considered for this position. In accordance with the Immigration Reform and Control Act, all potential employees are required to provide proof of U.S. Citizenship or authorization to work in the United States. The City will not sponsor applicants for work visas. Closing Date/Time: 6/17/2024 at 11:59pm
Water Employee Services Agency (WESA)
Lake Elsinore, CA, US
The Position: Summary: Under immediate (Operational Technology Specialist I) to general supervision (Operational Technology Specialist II), to direction (Operational Technology Specialist III), performs technical and professional duties related to planning, development, testing, implementation, administration, operations, and maintenance of SCADA (supervisory control and data acquisition) and DCS (distributed control system) systems including telemetry, instrumentation, motor control centers, process control systems, and numerous other types of electronic and electrical equipment and machinery associated with municipal pumping, storage and distribution of potable, reclaimed, and agricultural water systems, and municipal water and wastewater treatment plants; and performs related duties as assigned. DISTINGUISHING CHARACTERISTICS BETWEEN I/II/III Operational Technology Specialist I: This is the entry-level classification in the Operational Technology Specialist series. Initially under close supervision, incumbents learn and perform routine support of SCADA, DCS, and associated equipment. As experience is gained, assignments become more varied, complex, and difficult; close supervision and frequent review of work lessen as an incumbent demonstrates skill to perform the work independently. Positions at this level usually perform most of the duties required of the positions at the II-level but are not expected to function at the same skill level and usually exercise less independent discretion and judgment in matters related to work procedures and methods. Work is usually supervised while in progress and fits an established structure or pattern. Exceptions or changes in procedures are explained in detail as they arise. Operational Technology Specialist II: This is the fully qualified journey-level classification in the Operational Technology Specialist series. Positions at this level are distinguished from the I-level by the performance of the full range of duties as assigned, working independently, and exercising judgment and initiative. Positions at this level receive only occasional instruction or assistance as new or unusual situations arise and are fully aware of the operating procedures and policies of the work unit. Operational Technology Specialist III: This is the advanced journey-level classification in the Operational Technology Specialist series. Incumbents work under direction and exercise a high level of discretion and independent judgment in performing the full range duties in support of the District’s SCADA and DCS systems, instrumentation, and equipment. Assignments are given with general guidelines and incumbents are responsible for establishing objectives, timelines, and methods to deliver work products or services. Work is typically reviewed upon completion for soundness, appropriateness, and conformity to policy and requirements. Immediate Impact: The successful candidate will be given the following objectives upon hire: Within 3 months, demonstrate ability to troubleshoot issues related to TCP equipment. Within 6 months, demonstrate the ability to install radios and troubleshoot communication issues. Within 9 months, understand and configure basic control strategies within Onsite software. Within 12 months, possess or obtain a Grade I Certified Control Systems Specialist (CCST I) issued by the International Society of Automation (ISA). The Ideal Candidate: Will act with integrity and in accordance with the accepted ethical standards of the district and applicable laws and regulations. Is an engaging team player, looking out for the common good for the organization. Is an effective communicator, with the ability to interact professionally with a wide range of audiences. Possesses an education level equivalent to the completion of the twelfth grade; Proof of technical schooling, shop courses and electrical/electronics training to provide the desired knowledge. *Additional job-related education may be required to keep pace with updated technology and merit advancement. Will have 5 or more years, or the equivalent of full-time, on-the-job (hands-on) SCADA and instrumentation experience, preferable in domestic, reclaimed and agricultural water distribution, water or wastewater treatment facilities, or another related field. *Experience varies within the series. Operational Technology Specialist I will possess a valid Grade 2 CWEA Electrical & Instrumentation Technologist Certification. Operational Technology Specialist II. III will possess or obtain within (12) months a valid Level I Certified Control Systems Technician Certification issued by the International Society of Automation (ISA). Must possess a valid, California Class C driver’s license, to be maintained throughout employment. Responsibilities: REPRESENTATIVE DUTIES The following duties are typical for this classification. Incumbents may not perform all duties and/or may be required to perform additional or different duties from those set forth below to address business needs and changing business practices. Installs, programs, repairs, maintains, upgrades, and calibrates all components of SCADA/DCS systems, instrumentation, and equipment such as, but not limited to, programmable logic controllers (PLCs) and variable frequency drives (VFDs); tests and verifies system and process functionality and efficiency. Monitors, identifies, troubleshoots, and resolves telemetry system and/or communication issues. Performs troubleshooting of electrical and electronic components. Sets up laptops and workstations; installs software and hardware, configures software, and troubleshoots hardware, software, and network issues to support SCADA and DCS functionality. Installs, maintains, and repairs backup power systems; conducts battery tests on backup systems. Installs, sets up and programs, maintains, and repairs flow meters at water treatment plants. Troubleshoots, repairs, programs, configures, tests, and performs maintenance on systemwide and server issues. Participates in implementation, upgrading, and testing of new systems, instrumentation, and/or equipment. Trains information technology, maintenance, and operations staff on safe and proper use of SCADA and DCS systems and equipment. Plans, schedules, directs, and inspects the work performed by contractors to ensure adherence to District and industry standards. Performs bench repairs at the component level in shop and field settings. Reviews and updates electrical and technical drawings, schematics, and related documentation. Maintains, reviews, and records a variety of reports, including daily activity reports, work orders, work requests, monthly statistical reports, and other reports and records as required. Requisitions necessary parts, tools, equipment, and supplies; maintains an inventory of supplies, tools, and equipment. Reads, understands, and ensures compliance with the District’s Safety Manual; attends safety meetings as required; reports all accidents, violations, or infractions to supervisors. Performs related duties as assigned. Operations Technology Specialist III (in addition to above): Participates in developing long-term plans, goals, and objectives to achieve District and department technology and business priorities. Provides comments for plan checks and reviews for engineering projects; meets with District project team, consultants, contractors, and vendors and provides feedback on SCADA and DCS system design, installation, configuration, and operational needs. Manages and administers various physical hardware and software applications related to SCADA, DCS, and information technology systems; verifies system and process functionality and efficiency; modifies and adds applications using vendor tools and software; implements and maintains strong cyber security. Coordinates and participates in the installation, programming, repair, maintenance, upgrade, and calibration of all components of SCADA/DCS systems, instrumentation, and equipment such as, but not limited to, programmable logic controllers (PLCs) and variable frequency drives (VFDs); tests and verifies system and process functionality and efficiency. Reviews and updates electrical and technical drawings, schematics, and related documentation. Competencies and skills: Essential: * Experience, 1-5 Essential Years of Experience Nonessential: * Enthusiasm - Possessing a strong drive and desire for learning, innovation, forward-thinking, and the overall desire to do your job well. * Inclusiveness - Conducting yourself in a manner which promotes respect and teamwork; communication with and appreciation for all, understanding each person is unique; Striving to understand how to work with our differences, provide better service, work products, and enhance organizational culture. * Integrity - Demonstrating sincerity and high moral standards in principles, intentions, and actions; having an honest and open approach to all conduct aspects that encourages loyalty, transparency, fairness, and trust. * Professionalism - Demonstrating knowledge, effectiveness, and competency when interacting with coworkers and customers while maintaining a calm, professional outward demeanor, upholding a reputation for accuracy, dependability, expertise, efficiency, and high quality through delivery of information, services, and products. * Stewardship - Taking responsibility and ownership for assigned responsibilities; considering the expectations of customers, both internal and external, while demonstrating a proactive, positive willingness to serve. Credentials: Essential: * CA Class C Driver's License * CPR/First Aid Certification * Control Systems Specialist Grade 1 Education: Essential: * High School or Equivalent Compensation: Medical, dental, vision, accidental death and dismemberment insurance, a life insurance policy equal to two times the annual salary for the employee and a $1,000.00 policy for eligible dependents. Benefits become effective on the first of the month following a 30-day waiting period and the Authority contributes 90% of the cost of such insurance. CalPERS Retirement is provided using the 2.7 at age 55 formula for “Classic” Members. Retirement is provided using the 2% at age 62 formula for “New/PEPRA” Members. Three deferred compensation plans to which an employee may voluntarily contribute up to $23,000 per year. The Authority does not contribute to these plans. Twelve (12) paid holidays per year. Upon employment with WESA for one (1) year, employees also receive one (1) floating holiday annually. Employees accrue vacation at a rate of 3.08 hours per two-week pay period for the first 4 years of employment; 4.62 hours for years 5-9; 6.16 hours for years 10-14; 6.47 hours for years 15-19; and 6.78 for 20+ years of service. Sick leave is accrued at a rate of 3.70 hours per bi-weekly pay period for a total of 96.20 hours per year with unlimited accumulation. Additional benefits available include: 9/80 work schedule, Direct Deposit, Flexible Spending Accounts, Employee Assistance Program, Educational Assistance, Certification Reimbursement Program, Certification Bonus Program, Onsite Wellness Center, and two credit unions. Our Mission: To manage our natural resources to provide reliable, cost efficient and high quality water and wastewater services for the communities we serve, while promoting conservation, environmental responsibility, educations, community interaction, ethical behavior and recognizing employees as highly valuable assets. The Water Employee Services Authority: WESA was established as a joint powers authority between the Elsinore Valley Municipal Water District and Meeks & Daley Water Company. As a joint powers authority, WESA provides professional water and wastewater services to both agencies. WESA is committed to: •Professionalism-Demonstrating competency while maintaining a professional demeanor and upholding a reputation for expertise, efficiency, and high quality through delivery of information, services, and products. •Enthusiasm-Possessing a strong drive for learning, innovation, forward thinking, and the overall desire to do your job well. •Transparency-Demonstrating high moral standards in principles, intentions and actions; conduct that encourages loyalty, integrity, and trust. •Inclusiveness-Promoting respect and teamwork through communication and appreciation for all. •Stewardship-Taking ownership and responsibility for assigned responsibilities, while demonstrating a proactive, positive willingness to serve. The Application Process: If you are interested in this opportunity, submit a completed WESA employment application online at www.wesawater.com. Resumes and certifications may be included, but will not be accepted in lieu of a completed employment application. In order to be considered, applications must be received no later than 5:30pm on Friday, June 28, 2024. For questions and inquiries, please contact: Jenielle Ravenna at jravenna@wesawater.com or (951) 674-3146 ext 8244. Closing Date/Time: 2024-06-28
Jun 11, 2024
The Position: Summary: Under immediate (Operational Technology Specialist I) to general supervision (Operational Technology Specialist II), to direction (Operational Technology Specialist III), performs technical and professional duties related to planning, development, testing, implementation, administration, operations, and maintenance of SCADA (supervisory control and data acquisition) and DCS (distributed control system) systems including telemetry, instrumentation, motor control centers, process control systems, and numerous other types of electronic and electrical equipment and machinery associated with municipal pumping, storage and distribution of potable, reclaimed, and agricultural water systems, and municipal water and wastewater treatment plants; and performs related duties as assigned. DISTINGUISHING CHARACTERISTICS BETWEEN I/II/III Operational Technology Specialist I: This is the entry-level classification in the Operational Technology Specialist series. Initially under close supervision, incumbents learn and perform routine support of SCADA, DCS, and associated equipment. As experience is gained, assignments become more varied, complex, and difficult; close supervision and frequent review of work lessen as an incumbent demonstrates skill to perform the work independently. Positions at this level usually perform most of the duties required of the positions at the II-level but are not expected to function at the same skill level and usually exercise less independent discretion and judgment in matters related to work procedures and methods. Work is usually supervised while in progress and fits an established structure or pattern. Exceptions or changes in procedures are explained in detail as they arise. Operational Technology Specialist II: This is the fully qualified journey-level classification in the Operational Technology Specialist series. Positions at this level are distinguished from the I-level by the performance of the full range of duties as assigned, working independently, and exercising judgment and initiative. Positions at this level receive only occasional instruction or assistance as new or unusual situations arise and are fully aware of the operating procedures and policies of the work unit. Operational Technology Specialist III: This is the advanced journey-level classification in the Operational Technology Specialist series. Incumbents work under direction and exercise a high level of discretion and independent judgment in performing the full range duties in support of the District’s SCADA and DCS systems, instrumentation, and equipment. Assignments are given with general guidelines and incumbents are responsible for establishing objectives, timelines, and methods to deliver work products or services. Work is typically reviewed upon completion for soundness, appropriateness, and conformity to policy and requirements. Immediate Impact: The successful candidate will be given the following objectives upon hire: Within 3 months, demonstrate ability to troubleshoot issues related to TCP equipment. Within 6 months, demonstrate the ability to install radios and troubleshoot communication issues. Within 9 months, understand and configure basic control strategies within Onsite software. Within 12 months, possess or obtain a Grade I Certified Control Systems Specialist (CCST I) issued by the International Society of Automation (ISA). The Ideal Candidate: Will act with integrity and in accordance with the accepted ethical standards of the district and applicable laws and regulations. Is an engaging team player, looking out for the common good for the organization. Is an effective communicator, with the ability to interact professionally with a wide range of audiences. Possesses an education level equivalent to the completion of the twelfth grade; Proof of technical schooling, shop courses and electrical/electronics training to provide the desired knowledge. *Additional job-related education may be required to keep pace with updated technology and merit advancement. Will have 5 or more years, or the equivalent of full-time, on-the-job (hands-on) SCADA and instrumentation experience, preferable in domestic, reclaimed and agricultural water distribution, water or wastewater treatment facilities, or another related field. *Experience varies within the series. Operational Technology Specialist I will possess a valid Grade 2 CWEA Electrical & Instrumentation Technologist Certification. Operational Technology Specialist II. III will possess or obtain within (12) months a valid Level I Certified Control Systems Technician Certification issued by the International Society of Automation (ISA). Must possess a valid, California Class C driver’s license, to be maintained throughout employment. Responsibilities: REPRESENTATIVE DUTIES The following duties are typical for this classification. Incumbents may not perform all duties and/or may be required to perform additional or different duties from those set forth below to address business needs and changing business practices. Installs, programs, repairs, maintains, upgrades, and calibrates all components of SCADA/DCS systems, instrumentation, and equipment such as, but not limited to, programmable logic controllers (PLCs) and variable frequency drives (VFDs); tests and verifies system and process functionality and efficiency. Monitors, identifies, troubleshoots, and resolves telemetry system and/or communication issues. Performs troubleshooting of electrical and electronic components. Sets up laptops and workstations; installs software and hardware, configures software, and troubleshoots hardware, software, and network issues to support SCADA and DCS functionality. Installs, maintains, and repairs backup power systems; conducts battery tests on backup systems. Installs, sets up and programs, maintains, and repairs flow meters at water treatment plants. Troubleshoots, repairs, programs, configures, tests, and performs maintenance on systemwide and server issues. Participates in implementation, upgrading, and testing of new systems, instrumentation, and/or equipment. Trains information technology, maintenance, and operations staff on safe and proper use of SCADA and DCS systems and equipment. Plans, schedules, directs, and inspects the work performed by contractors to ensure adherence to District and industry standards. Performs bench repairs at the component level in shop and field settings. Reviews and updates electrical and technical drawings, schematics, and related documentation. Maintains, reviews, and records a variety of reports, including daily activity reports, work orders, work requests, monthly statistical reports, and other reports and records as required. Requisitions necessary parts, tools, equipment, and supplies; maintains an inventory of supplies, tools, and equipment. Reads, understands, and ensures compliance with the District’s Safety Manual; attends safety meetings as required; reports all accidents, violations, or infractions to supervisors. Performs related duties as assigned. Operations Technology Specialist III (in addition to above): Participates in developing long-term plans, goals, and objectives to achieve District and department technology and business priorities. Provides comments for plan checks and reviews for engineering projects; meets with District project team, consultants, contractors, and vendors and provides feedback on SCADA and DCS system design, installation, configuration, and operational needs. Manages and administers various physical hardware and software applications related to SCADA, DCS, and information technology systems; verifies system and process functionality and efficiency; modifies and adds applications using vendor tools and software; implements and maintains strong cyber security. Coordinates and participates in the installation, programming, repair, maintenance, upgrade, and calibration of all components of SCADA/DCS systems, instrumentation, and equipment such as, but not limited to, programmable logic controllers (PLCs) and variable frequency drives (VFDs); tests and verifies system and process functionality and efficiency. Reviews and updates electrical and technical drawings, schematics, and related documentation. Competencies and skills: Essential: * Experience, 1-5 Essential Years of Experience Nonessential: * Enthusiasm - Possessing a strong drive and desire for learning, innovation, forward-thinking, and the overall desire to do your job well. * Inclusiveness - Conducting yourself in a manner which promotes respect and teamwork; communication with and appreciation for all, understanding each person is unique; Striving to understand how to work with our differences, provide better service, work products, and enhance organizational culture. * Integrity - Demonstrating sincerity and high moral standards in principles, intentions, and actions; having an honest and open approach to all conduct aspects that encourages loyalty, transparency, fairness, and trust. * Professionalism - Demonstrating knowledge, effectiveness, and competency when interacting with coworkers and customers while maintaining a calm, professional outward demeanor, upholding a reputation for accuracy, dependability, expertise, efficiency, and high quality through delivery of information, services, and products. * Stewardship - Taking responsibility and ownership for assigned responsibilities; considering the expectations of customers, both internal and external, while demonstrating a proactive, positive willingness to serve. Credentials: Essential: * CA Class C Driver's License * CPR/First Aid Certification * Control Systems Specialist Grade 1 Education: Essential: * High School or Equivalent Compensation: Medical, dental, vision, accidental death and dismemberment insurance, a life insurance policy equal to two times the annual salary for the employee and a $1,000.00 policy for eligible dependents. Benefits become effective on the first of the month following a 30-day waiting period and the Authority contributes 90% of the cost of such insurance. CalPERS Retirement is provided using the 2.7 at age 55 formula for “Classic” Members. Retirement is provided using the 2% at age 62 formula for “New/PEPRA” Members. Three deferred compensation plans to which an employee may voluntarily contribute up to $23,000 per year. The Authority does not contribute to these plans. Twelve (12) paid holidays per year. Upon employment with WESA for one (1) year, employees also receive one (1) floating holiday annually. Employees accrue vacation at a rate of 3.08 hours per two-week pay period for the first 4 years of employment; 4.62 hours for years 5-9; 6.16 hours for years 10-14; 6.47 hours for years 15-19; and 6.78 for 20+ years of service. Sick leave is accrued at a rate of 3.70 hours per bi-weekly pay period for a total of 96.20 hours per year with unlimited accumulation. Additional benefits available include: 9/80 work schedule, Direct Deposit, Flexible Spending Accounts, Employee Assistance Program, Educational Assistance, Certification Reimbursement Program, Certification Bonus Program, Onsite Wellness Center, and two credit unions. Our Mission: To manage our natural resources to provide reliable, cost efficient and high quality water and wastewater services for the communities we serve, while promoting conservation, environmental responsibility, educations, community interaction, ethical behavior and recognizing employees as highly valuable assets. The Water Employee Services Authority: WESA was established as a joint powers authority between the Elsinore Valley Municipal Water District and Meeks & Daley Water Company. As a joint powers authority, WESA provides professional water and wastewater services to both agencies. WESA is committed to: •Professionalism-Demonstrating competency while maintaining a professional demeanor and upholding a reputation for expertise, efficiency, and high quality through delivery of information, services, and products. •Enthusiasm-Possessing a strong drive for learning, innovation, forward thinking, and the overall desire to do your job well. •Transparency-Demonstrating high moral standards in principles, intentions and actions; conduct that encourages loyalty, integrity, and trust. •Inclusiveness-Promoting respect and teamwork through communication and appreciation for all. •Stewardship-Taking ownership and responsibility for assigned responsibilities, while demonstrating a proactive, positive willingness to serve. The Application Process: If you are interested in this opportunity, submit a completed WESA employment application online at www.wesawater.com. Resumes and certifications may be included, but will not be accepted in lieu of a completed employment application. In order to be considered, applications must be received no later than 5:30pm on Friday, June 28, 2024. For questions and inquiries, please contact: Jenielle Ravenna at jravenna@wesawater.com or (951) 674-3146 ext 8244. Closing Date/Time: 2024-06-28
Cal State University (CSU) San Francisco
1600 Holloway Avenue, San Francisco, CA 94132, USA
Working Title Academic Technology Services Specialist SF State University San Francisco State is an Equal Opportunity Employer and does not discriminate against persons on the basis of race, religion, color, ancestry, age, disability, genetic information, gender, gender identity, gender expression, marital status, medical condition, National origin, sex, sexual orientation, covered veteran status, or any other protected status. Reasonable accommodations will be provided for qualified applicants with disabilities who self-disclose by contacting the Senior Human Resources Manager. Applicants may visit titleix.sfsu.edu for more information on SF State's policy prohibiting discrimination, and how to file an online report using the procedures under Executive Order 1096 Revised. Inquiries can be directed to the campus Title IX Coordinator and Discrimination, Harassment, and Retaliation Administrator by calling (415) 338-2032 or emailing vpsaem@sfsu.edu. San Francisco State is a 100% Smoke/Vapor-Free Campus. Smoking or Vaping of any tobacco/plant-based substance is not permitted on any University properties. The person holding this position may be considered a "mandated reporter" under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. This position may be a "designated position" in the California State University's Conflict of Interest Code. The successful candidate accepting this position may be required to file Conflict of Interest forms subject to the regulations of the Fair Political Practices Commission. Department Academic Technology Appointment Type This is a one-year probationary position. Time Base Full-Time (1.0 FTE) Work Schedule Monday - Friday ; 8am - 5pm OR 9am - 6 pm Anticipated Hiring Range $5,834.00 - $6,250.00 Per Month ($70,008.00 - $75,000.00 Annually) Salary is commensurate with experience. Position Summary Under the supervision of the Assistant Vice President of Academic Technology and day-to-day work coordination of the AT Service Lead, the Academic Technology Services Specialist works within a learning technology service team to provide support and consultation to all campus faculty, students, and staff in their use of the campus learning management system, classrooms, and other Academic Technology services. The position engages the campus community virtually or in-person providing support via phone, email, in-person consultation, the campus ticketing system, and at times, dispatches to classrooms or other spaces requiring assistance. The position builds a knowledge of tools and their practice with campus users to assist in the effective uses and in ways that quickly resolve issues. In addition the LMS, the position supports lecture capture, audio-visual systems, web conferencing (Zoom), web-based file storage (Box), and a range of other services that meet teaching and learning needs across the University. Position Information User Support Intake, Engagement, and Resolution: - Support campus faculty, students, and staff in their use of academic technology services including the campus learning management system (Canvas), web conferencing (Zoom), and a wide range of additional tools and practices that support teaching and learning. - Provide support to classroom and instructional space technologies in their use of audio-visual and other classroom technologies. - Apply consultative and critical thinking skills to assess user needs and provide appropriate support engagement or response to facilitate resolution. - Apply customer service skills and procedures to user engagements. - Route user support calls to appropriate campus service providers. - Act as a liaison and interface between faculty, staff, and other technical teams. Training, Documentation, and Outreach: - Develop and/or conduct formal training programs, lab/equipment orientations and demonstrations, and self-guided tutorials on equipment, applications, databases, and related systems. - Write user documentation, user guides, instructor guides, training outlines, and technical training public - Develop and deliver workshops, training sessions, and user engagements on to faculty, student, or staff professional development. - Assess campus training needs and develop and coordinate plans for training delivery. Unit Service Projects and Documentation: - Collaborate as a member of a team or working group on completing projects, tasks, or other work assignments. - Work within and develop approaches for working within a Service Management system (Service Now). - Facilitate service and tool improvements by engaging within team and across units on user needs and recurring requests. - Perform post-resolution follow-ups to help requests. - Participate in projects that promote user support services within the unit and on-campus. - Conduct trainings and workshops for instructional technologies both online and in person Other duties as assigned Minimum Qualifications • To enter this classification, a basic foundation of knowledge and skills in technical information systems and application program packages is a prerequisite. This foundation would normally be obtained through a bachelor’s degree in computer science, information systems, educational technology, communications, or related fields, or similar certified coursework in applicable fields of study. Foundation knowledge and skills for the Information Technology Consultant, depending on the nature of the position assignment, may include working knowledge of common software application packages, equipment platforms, reference database systems and sources, and training methods and a basic understanding of networks, data communication, and multimedia systems. • The career level is broad and includes intermediate through senior level positions. Incumbents at this level work relatively independently and possess the experience to be fully proficient in performing most or all of the work assignments defined for their position. Typically, incumbents have acquired the requisite skills and knowledge through a combination of education, training, and progressive work experience to be able to demonstrate competence in independently applying technical judgment to standard and nonstandard applications and systems, solving a wide range of problems and developing practicable and thorough solutions, and using effective communication and listening skills. • Ability to apply consultative skills to assess user needs and provide appropriate support. • Knowledge of information technology systems and/or applications, including campuswide systems and multimedia environments, access procedures, networks, and/or databases. • Proficiency using standard software packages such as Microsoft (O365), Adobe, and other productivity and commonly used tools. • Proficiency using learning management systems and any range of software tools used for teaching and learning. • Knowledge of training practices demonstrated by an ability to develop and deliver training, workshops, and/or create effective user documentation. • Demonstrated interpersonal and communication skills in working with users to interpret needs and provide appropriate solutions • Understanding of the college experience from a student perspective or based on employment experience. • Ability to analyze and troubleshoot system connection and interface malfunctions. • Demonstrated ability to assist others in completing work assignments including the ability to provide basic work direction and training. • Demonstrated ability to work and communicate with users to effectively identify and efficiently meet their requirements. Preferred Qualifications • Knowledge of academic technology systems and/or applications, including campus-wide systems and multimedia environments, access procedures, and related functions including learning management systems, lecture capture, student evaluation systems, web conferencing, and other applications or services that support teaching and learning. • Experience supporting faculty and students in their use of learning management systems with a strong preference for Canvas experience. • Understanding of customer service procedures and approaches. • Knowledge of copyright laws and industry standards. • Ability to work independently to solve complex issues while balancing other priorities. • Ability to work effectively as a member of a team. • Ability to delegate work projects to other staff and student assistants. • Ability to produce support documentation and training materials. • Understanding of faculty workflows for course design, development, and delivery in teaching environments. • Experience with both Windows and Mac platforms. • Experience with media and audio-visual hardware commonly used in classrooms. • Knowledge of ticketing systems, call center, telephone, and computer systems. • Experience using the ServiceNow platform for user request and incident management • Ability to perform position duties without significant supervision • Ability to apply effective communication, collaboration, teamwork, and customer service skills within a customer service and support context • Knowledge of campus-wide services and organizational units • Familiarity with higher education classroom and coursework experience Environmental/Physical/Special • Open office environment, classroom spaces, and on-campus facilities will be the venues for this position • Requires carrying or lifting equipment to conduct field-based work in offices, labs, and a range of campus locations. • Requires mobility to install, remove or relocate equipment under desks or in tight spaces. • Ability to respond to emergency critical system outages or issues on some evenings, weekends, or holidays. • Work schedule may change at times to ensure delivery of campus services, and the work-week will be adjusted accordingly. Evening and weekend shifts may be required based on operational need on a rotating basis. • Academic Technology is a service unit that supports the entire campus community. In the interest of projecting a positive image to the constituents we serve, all employees must be professionally, neatly and appropriately attired for the work to be done. Pre-Employment Requirements This position requires the successful completion of a background check. Eligibility to Work Applicants must be able to provide proof of US Citizenship or authorization to work in the United States, within three business days from their date of hire. Benefits Threaded through our Total Compensation package is a commitment to Bridging Life's Transitions. SF State is committed to providing our employees with a comprehensive program that rewards efforts that are appreciated by your colleagues, students and the customers we serve. We offer a competitive compensation package that includes Medical, Dental, Vision, Pension, 401k, Healthcare Savings Account, Life Insurance, Disability Insurance, Vacation and Sick Leave as well as State Holidays and a dynamic Fee Waiver program, all geared towards the University's commitment to attract, motivate and retain our employee. CSUEU Position (For CSUEU Positions Only) Eligible and qualified on-campus applicants, currently in bargaining units 2, 5, 7, and 9 are given hiring preference. Additional Information SF STATE IS NOT A SPONSORING AGENCY FOR STAFF OR MANAGEMENT POSITIONS. (i.e. H1-B VISAS). Thank you for your interest in employment with California State University (CSU). CSU is a state entity whose business operations reside within the State of California. Because of this, CSU prohibits hiring employees to perform CSU-related work outside of California with very limited exception. While this position may be eligible for occasional telework, all work is expected to be performed in the state of California, and this position is assigned to on-campus operations. CSU strongly encourages faculty, staff, and students who are accessing campus facilities to be immunized against COVID-19 or declare a medical or religious exemption from doing so. Any candidates advanced in a currently open search process are encouraged to comply with this requirement. The systemwide policy can be found at https://calstate.policystat.com/policy/9779821/latest/ and questions may be sent to hrwww@sfsu.edu. The Human Resources office is open Mondays through Fridays from 8 a.m. to 5 p.m., and can be reached at (415) 338-1872. Please note that this position, position requirements, application deadline and/or any other component of this position is subject to change or cancellation at any time. Advertised: May 31 2024 Pacific Daylight Time Applications close: Closing Date/Time:
Jun 01, 2024
Working Title Academic Technology Services Specialist SF State University San Francisco State is an Equal Opportunity Employer and does not discriminate against persons on the basis of race, religion, color, ancestry, age, disability, genetic information, gender, gender identity, gender expression, marital status, medical condition, National origin, sex, sexual orientation, covered veteran status, or any other protected status. Reasonable accommodations will be provided for qualified applicants with disabilities who self-disclose by contacting the Senior Human Resources Manager. Applicants may visit titleix.sfsu.edu for more information on SF State's policy prohibiting discrimination, and how to file an online report using the procedures under Executive Order 1096 Revised. Inquiries can be directed to the campus Title IX Coordinator and Discrimination, Harassment, and Retaliation Administrator by calling (415) 338-2032 or emailing vpsaem@sfsu.edu. San Francisco State is a 100% Smoke/Vapor-Free Campus. Smoking or Vaping of any tobacco/plant-based substance is not permitted on any University properties. The person holding this position may be considered a "mandated reporter" under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. This position may be a "designated position" in the California State University's Conflict of Interest Code. The successful candidate accepting this position may be required to file Conflict of Interest forms subject to the regulations of the Fair Political Practices Commission. Department Academic Technology Appointment Type This is a one-year probationary position. Time Base Full-Time (1.0 FTE) Work Schedule Monday - Friday ; 8am - 5pm OR 9am - 6 pm Anticipated Hiring Range $5,834.00 - $6,250.00 Per Month ($70,008.00 - $75,000.00 Annually) Salary is commensurate with experience. Position Summary Under the supervision of the Assistant Vice President of Academic Technology and day-to-day work coordination of the AT Service Lead, the Academic Technology Services Specialist works within a learning technology service team to provide support and consultation to all campus faculty, students, and staff in their use of the campus learning management system, classrooms, and other Academic Technology services. The position engages the campus community virtually or in-person providing support via phone, email, in-person consultation, the campus ticketing system, and at times, dispatches to classrooms or other spaces requiring assistance. The position builds a knowledge of tools and their practice with campus users to assist in the effective uses and in ways that quickly resolve issues. In addition the LMS, the position supports lecture capture, audio-visual systems, web conferencing (Zoom), web-based file storage (Box), and a range of other services that meet teaching and learning needs across the University. Position Information User Support Intake, Engagement, and Resolution: - Support campus faculty, students, and staff in their use of academic technology services including the campus learning management system (Canvas), web conferencing (Zoom), and a wide range of additional tools and practices that support teaching and learning. - Provide support to classroom and instructional space technologies in their use of audio-visual and other classroom technologies. - Apply consultative and critical thinking skills to assess user needs and provide appropriate support engagement or response to facilitate resolution. - Apply customer service skills and procedures to user engagements. - Route user support calls to appropriate campus service providers. - Act as a liaison and interface between faculty, staff, and other technical teams. Training, Documentation, and Outreach: - Develop and/or conduct formal training programs, lab/equipment orientations and demonstrations, and self-guided tutorials on equipment, applications, databases, and related systems. - Write user documentation, user guides, instructor guides, training outlines, and technical training public - Develop and deliver workshops, training sessions, and user engagements on to faculty, student, or staff professional development. - Assess campus training needs and develop and coordinate plans for training delivery. Unit Service Projects and Documentation: - Collaborate as a member of a team or working group on completing projects, tasks, or other work assignments. - Work within and develop approaches for working within a Service Management system (Service Now). - Facilitate service and tool improvements by engaging within team and across units on user needs and recurring requests. - Perform post-resolution follow-ups to help requests. - Participate in projects that promote user support services within the unit and on-campus. - Conduct trainings and workshops for instructional technologies both online and in person Other duties as assigned Minimum Qualifications • To enter this classification, a basic foundation of knowledge and skills in technical information systems and application program packages is a prerequisite. This foundation would normally be obtained through a bachelor’s degree in computer science, information systems, educational technology, communications, or related fields, or similar certified coursework in applicable fields of study. Foundation knowledge and skills for the Information Technology Consultant, depending on the nature of the position assignment, may include working knowledge of common software application packages, equipment platforms, reference database systems and sources, and training methods and a basic understanding of networks, data communication, and multimedia systems. • The career level is broad and includes intermediate through senior level positions. Incumbents at this level work relatively independently and possess the experience to be fully proficient in performing most or all of the work assignments defined for their position. Typically, incumbents have acquired the requisite skills and knowledge through a combination of education, training, and progressive work experience to be able to demonstrate competence in independently applying technical judgment to standard and nonstandard applications and systems, solving a wide range of problems and developing practicable and thorough solutions, and using effective communication and listening skills. • Ability to apply consultative skills to assess user needs and provide appropriate support. • Knowledge of information technology systems and/or applications, including campuswide systems and multimedia environments, access procedures, networks, and/or databases. • Proficiency using standard software packages such as Microsoft (O365), Adobe, and other productivity and commonly used tools. • Proficiency using learning management systems and any range of software tools used for teaching and learning. • Knowledge of training practices demonstrated by an ability to develop and deliver training, workshops, and/or create effective user documentation. • Demonstrated interpersonal and communication skills in working with users to interpret needs and provide appropriate solutions • Understanding of the college experience from a student perspective or based on employment experience. • Ability to analyze and troubleshoot system connection and interface malfunctions. • Demonstrated ability to assist others in completing work assignments including the ability to provide basic work direction and training. • Demonstrated ability to work and communicate with users to effectively identify and efficiently meet their requirements. Preferred Qualifications • Knowledge of academic technology systems and/or applications, including campus-wide systems and multimedia environments, access procedures, and related functions including learning management systems, lecture capture, student evaluation systems, web conferencing, and other applications or services that support teaching and learning. • Experience supporting faculty and students in their use of learning management systems with a strong preference for Canvas experience. • Understanding of customer service procedures and approaches. • Knowledge of copyright laws and industry standards. • Ability to work independently to solve complex issues while balancing other priorities. • Ability to work effectively as a member of a team. • Ability to delegate work projects to other staff and student assistants. • Ability to produce support documentation and training materials. • Understanding of faculty workflows for course design, development, and delivery in teaching environments. • Experience with both Windows and Mac platforms. • Experience with media and audio-visual hardware commonly used in classrooms. • Knowledge of ticketing systems, call center, telephone, and computer systems. • Experience using the ServiceNow platform for user request and incident management • Ability to perform position duties without significant supervision • Ability to apply effective communication, collaboration, teamwork, and customer service skills within a customer service and support context • Knowledge of campus-wide services and organizational units • Familiarity with higher education classroom and coursework experience Environmental/Physical/Special • Open office environment, classroom spaces, and on-campus facilities will be the venues for this position • Requires carrying or lifting equipment to conduct field-based work in offices, labs, and a range of campus locations. • Requires mobility to install, remove or relocate equipment under desks or in tight spaces. • Ability to respond to emergency critical system outages or issues on some evenings, weekends, or holidays. • Work schedule may change at times to ensure delivery of campus services, and the work-week will be adjusted accordingly. Evening and weekend shifts may be required based on operational need on a rotating basis. • Academic Technology is a service unit that supports the entire campus community. In the interest of projecting a positive image to the constituents we serve, all employees must be professionally, neatly and appropriately attired for the work to be done. Pre-Employment Requirements This position requires the successful completion of a background check. Eligibility to Work Applicants must be able to provide proof of US Citizenship or authorization to work in the United States, within three business days from their date of hire. Benefits Threaded through our Total Compensation package is a commitment to Bridging Life's Transitions. SF State is committed to providing our employees with a comprehensive program that rewards efforts that are appreciated by your colleagues, students and the customers we serve. We offer a competitive compensation package that includes Medical, Dental, Vision, Pension, 401k, Healthcare Savings Account, Life Insurance, Disability Insurance, Vacation and Sick Leave as well as State Holidays and a dynamic Fee Waiver program, all geared towards the University's commitment to attract, motivate and retain our employee. CSUEU Position (For CSUEU Positions Only) Eligible and qualified on-campus applicants, currently in bargaining units 2, 5, 7, and 9 are given hiring preference. Additional Information SF STATE IS NOT A SPONSORING AGENCY FOR STAFF OR MANAGEMENT POSITIONS. (i.e. H1-B VISAS). Thank you for your interest in employment with California State University (CSU). CSU is a state entity whose business operations reside within the State of California. Because of this, CSU prohibits hiring employees to perform CSU-related work outside of California with very limited exception. While this position may be eligible for occasional telework, all work is expected to be performed in the state of California, and this position is assigned to on-campus operations. CSU strongly encourages faculty, staff, and students who are accessing campus facilities to be immunized against COVID-19 or declare a medical or religious exemption from doing so. Any candidates advanced in a currently open search process are encouraged to comply with this requirement. The systemwide policy can be found at https://calstate.policystat.com/policy/9779821/latest/ and questions may be sent to hrwww@sfsu.edu. The Human Resources office is open Mondays through Fridays from 8 a.m. to 5 p.m., and can be reached at (415) 338-1872. Please note that this position, position requirements, application deadline and/or any other component of this position is subject to change or cancellation at any time. Advertised: May 31 2024 Pacific Daylight Time Applications close: Closing Date/Time:
Position Description Annual Salaries / Scheduled Salary Increases Information Technology Analyst III: $65,338 - $79,456 Step 6 effective 7/8/24 ($65,338 - $83,434 Annually) 3% effective 12/9/24 ($67,288 - $85,878 Annually) Information Technology Analyst IV : $77,870 - $94,640 S tep 6 effective 7/8/24 ($77,870 - $99,372 Annually) 3% effective 12/9/24 ($80,210 - $102,388 Annually) APPLY IMMEDIATELY AS THE RECRUITMENT MAY CLOSE AT ANY TIME APPLICATIONS MUST BE SUBMITTED ONLINE ONLY The Fresno County Department of Internal Services has an exciting career opportunity for a dynamic and experienced information technology (IT) professional interested in a position as an Information Technology Analyst III/IV - Applications Trainer . The Information Technology Analyst III/IV - Applications Trainer will be responsible for organizing, conducting, planning and developing technical software end-user trainings; conducting surveys or evaluations and analyzing training programs; assisting the IT HelpDesk to resolve end-user inquires, questions and/or concerns related to software applications. Please note : The eligible list established from this recruitment may be used to fill both extra-help and permanently allocated positions. Individuals selected for extra-help appointment may be transitioned to a permanently allocated position at a later date as authorized by the Fresno County Personnel Rules. As a condition of employment, candidates may be required to undergo and pass a thorough background investigation and polygraph examination. These investigations may include employment/credit histories, verification of education, arrest/criminal records, drug/alcohol use, and personal conduct. This list is neither inclusive nor exclusive; other relevant areas may be investigated and verified. Positions in this classification are in Medical Group I - Light Physical Activity (Personnel Rule 8). This group includes positions which require only light physical effort and may include lifting of small, light objects and some bending, stooping, squatting, twisting, and reaching. Considerable walking or standing may be involved. Eligible candidates must be able to perform the essential functions of the position with or without reasonable accommodation. Samples of Duties • Organizing and conducting technical software end-user trainings both in-person and virtually; • Providing refresher trainings and trainings for new features of software as they become available from vendors; • Planning, developing, preparing, and updating training presentations, course material and course documentation, such as course descriptions and objectives, for in-person and virtual trainings to support ongoing user proficiency; • Conducting surveys or evaluations and analyzing training program for effectiveness, user engagement, and software utilization to identify areas for improvement and improved user satisfaction; • Assisting the IT HelpDesk to resolve end-user inquiries, questions, and/or concerns related to software applications. Knowledge, Skills and Abilities Knowledge of: • Advanced principles and practices of technical training; • Advanced knowledge of County enterprise level software applications, like Microsoft Office Suite; • Current updates and new features to enterprise level software applications; • Effective customer service principles and practices; • Effective techniques for speaking before groups. Skills/Abilities to: • Utilize relevant software applications to develop and accomplish training initiatives; • Ability to anticipate and assess needs for software application trainings; • Research, gather and analyze data, and develop technical training courses and written and audio-visual materials; • Develop and expand knowledge base of enterprise applications and create training materials for end-users; • Make presentations and conduct training sessions to small and large groups; • Write a variety of technical, instructional, and informational materials; • Assess results and effectiveness of training programs. Minimum Qualifications Information Technology Analyst III Option 1: Experience : Four (4) years of full-time, paid work experience developing and conducting software end-user trainings. Substitution : Possession of Microsoft Office Specialist: Expert (Microsoft 365 Apps) certification may be substituted for one (1) year of the required experience. Option 2: Education: Completion of sixty (60) units of coursework that is acceptable within the United States' accredited college or university system with at least fifteen (15) units of coursework in Information Systems, Computer Science, or a closely related field. Experience : Two (2) years of full-time, paid work experience developing and conducting software end-user trainings. Substitution : Possession of Microsoft Office Specialist: Expert (Microsoft 365 Apps) certification may be substituted for one (1) year of the required experience. Other : As a condition of employment, candidates may be required to undergo and pass a thorough background investigation and polygraph examination. These investigations may include employment/credit histories, verification of education, arrest/criminal records, drug/alcohol use, and personal conduct. Information Technology Analyst IV Option 1: Experience : Five (5) years of full-time, paid work experience developing and conducting software end-user trainings. Substitution : Possession of Microsoft Office Specialist: Expert (Microsoft 365 Apps) certification may be substituted for one (1) year of the required experience. Option 2: Education: Completion of sixty (60) units of coursework that is acceptable within the United States' accredited college or university system with at least fifteen (15) units of coursework in Information Systems, Computer Science, or a closely related field. Experience : Three (3) years of full-time, paid work experience developing and conducting software end-user trainings. Substitution : Possession of Microsoft Office Specialist: Expert (Microsoft 365 Apps) certification may be substituted for one (1) year of the required experience. Other : As a condition of employment, candidates may be required to undergo and pass a thorough background investigation and polygraph examination. These investigations may include employment/credit histories, verification of education, arrest/criminal records, drug/alcohol use, and personal conduct. TO PREVENT THE DISQUALIFICATION OF YOUR APPLICATION, PLEASE NOTE : The minimum qualifications for this recruitment have been limited to candidates with an experience background related to the specific position vacancy. Applicants must meet the minimum qualifications and filing requirements for this position by the filing deadline. A completed Fresno County employment application is required (must be current, complete, and accurate; amendments will not be allowed after the filing deadline). Resumes and attachments are not accepted in lieu of a completed employment application. Please fully list your work experience, including current position. Failure to list current, complete, and accurate work experience within the job application (including employment with the County of Fresno) will result in the disqualification of your application. In the Education section of your application please provide complete information for each school attended. Please provide the school's name, school's location, the number and type of units earned (semester or quarter), and if applicable, the type of degree earned (associate's, bachelor's, master's, etc.), and which major or program was completed. Failure to completely list education within the job application may disqualify the applicant from consideration. College/university transcripts may be requested to verify completion of qualifying units. Transcripts are not accepted in lieu of a completed employment application. If you have completed education in a foreign college or university and are using this education to meet the minimum qualifications, you must provide documentation that the foreign education is comparable to that received within the United States' accredited college or university system or your application will not be accepted. Documentation must be provided by the closing date and time of this recruitment. You may attach a copy to your online employment application; fax a copy to (559) 455-4788, Attn: Jose Rubio; or email it to HREmploymentServices@fresnocountyca.gov . If you possess a qualifying certificate, a copy of your certificate must be submitted with your application. You may attach a copy to your application; fax a copy to (559) 455-4788, Attn: Jose Rubio; or email it to HREmploymentServices@fresnocountyca.gov . SELECTION PROCESS : Depending upon the number of applicants meeting the minimum qualifications and filing requirements, applicants may be scheduled for one of the processes listed below: Certify Without Examination - In instances where the number of eligible candidates is less than or equal to the number of qualified applicants the Department is entitled to receive under Personnel Rule 4212, the competitive examination process will be waived and the names will be certified without an examination. Oral Examination - An oral examination includes a panel consisting of at least two members within a similar field of expertise as the vacancy. Candidates are asked structured questions and must respond orally to allow the panel to evaluate the specific qualifications of each applicant. If required, the oral examination will be administered in an online format via the Spark Hire platform. Successful candidates will be placed on an employment list, effective for a minimum of 3 months (may be extended up to 12 months) and certified in final rank order as vacancies occur. REQUIRED APPLICATION MATERIALS : Fresno County Employment Application (must be current, complete, and accurate; amendments will not be allowed after the filing deadline) Supplemental Questionnaire If applicable , a copy of your qualifying certificate. You may attach a copy to your application; fax a copy to (559) 455-4788, Attn: Jose Rubio; or email it to HREmploymentServices@fresnocountyca.gov by the closing date/time of this recruitment; amendments will not be allowed after the filing deadline. Please note : All required application materials must be received online only via our website by the closing date and time of this recruitment. Applications submitted via U.S. mail, email, fax, or in person in our office will not be accepted. Resumes and attachments are not accepted in lieu of a completed application. HOW TO APPLY : Applications for this recruitment must be submitted online only . An online application may be found at: https://www.fresnocountyjobs.com . Open Job Information Flyer and click "Apply" to begin the online application process. Failure to complete the job application or failure to follow the application instructions (such as the formatting of education or work experience) will result in the disqualification of the applicant. Amendments will not be allowed after the filing deadline. Once the filing deadline has passed, you may check the status of this recruitment at any time by logging on to: https://www.governmentjobs.com/Applications/Index/fresnoca . Please be advised that it is the applicant's responsibility to notify Fresno County Human Resources of any mailing address and telephone number changes. Notices sent via U.S. mail from Human Resources are not forwarded ("Return Service" is requested, therefore mail will not be sent to a forwarding address). For the safety of our employees the County of Fresno complies with all Federal, State and Local Orders related to COVID-19, including Cal OSHA Emergency Temporary Standards. The County of Fresno is an Equal Employment Opportunity Employer. It is the policy of Fresno County to provide employment opportunity for all qualified persons. All applicants will be considered without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, gender, gender identity, gender expression, marital status, ancestry, medical condition, genetic information, or denial of medical and family care leave, or any other non-job-related factor. REASONABLE ACCOMMODATIONS - The County of Fresno is committed to providing reasonable accommodation to applicants as required by the Americans with Disabilities Act (ADA) and the Fair Employment and Housing Act (FEHA). Qualified individuals with disabilities who need a reasonable accommodation during the application, examination or selection process may contact Human Resources at (559) 600-1830 at least five days prior to the scheduled date or deadline . EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER Analyst: Jose Rubio Closing Date/Time: Continuous
May 15, 2024
Full Time
Position Description Annual Salaries / Scheduled Salary Increases Information Technology Analyst III: $65,338 - $79,456 Step 6 effective 7/8/24 ($65,338 - $83,434 Annually) 3% effective 12/9/24 ($67,288 - $85,878 Annually) Information Technology Analyst IV : $77,870 - $94,640 S tep 6 effective 7/8/24 ($77,870 - $99,372 Annually) 3% effective 12/9/24 ($80,210 - $102,388 Annually) APPLY IMMEDIATELY AS THE RECRUITMENT MAY CLOSE AT ANY TIME APPLICATIONS MUST BE SUBMITTED ONLINE ONLY The Fresno County Department of Internal Services has an exciting career opportunity for a dynamic and experienced information technology (IT) professional interested in a position as an Information Technology Analyst III/IV - Applications Trainer . The Information Technology Analyst III/IV - Applications Trainer will be responsible for organizing, conducting, planning and developing technical software end-user trainings; conducting surveys or evaluations and analyzing training programs; assisting the IT HelpDesk to resolve end-user inquires, questions and/or concerns related to software applications. Please note : The eligible list established from this recruitment may be used to fill both extra-help and permanently allocated positions. Individuals selected for extra-help appointment may be transitioned to a permanently allocated position at a later date as authorized by the Fresno County Personnel Rules. As a condition of employment, candidates may be required to undergo and pass a thorough background investigation and polygraph examination. These investigations may include employment/credit histories, verification of education, arrest/criminal records, drug/alcohol use, and personal conduct. This list is neither inclusive nor exclusive; other relevant areas may be investigated and verified. Positions in this classification are in Medical Group I - Light Physical Activity (Personnel Rule 8). This group includes positions which require only light physical effort and may include lifting of small, light objects and some bending, stooping, squatting, twisting, and reaching. Considerable walking or standing may be involved. Eligible candidates must be able to perform the essential functions of the position with or without reasonable accommodation. Samples of Duties • Organizing and conducting technical software end-user trainings both in-person and virtually; • Providing refresher trainings and trainings for new features of software as they become available from vendors; • Planning, developing, preparing, and updating training presentations, course material and course documentation, such as course descriptions and objectives, for in-person and virtual trainings to support ongoing user proficiency; • Conducting surveys or evaluations and analyzing training program for effectiveness, user engagement, and software utilization to identify areas for improvement and improved user satisfaction; • Assisting the IT HelpDesk to resolve end-user inquiries, questions, and/or concerns related to software applications. Knowledge, Skills and Abilities Knowledge of: • Advanced principles and practices of technical training; • Advanced knowledge of County enterprise level software applications, like Microsoft Office Suite; • Current updates and new features to enterprise level software applications; • Effective customer service principles and practices; • Effective techniques for speaking before groups. Skills/Abilities to: • Utilize relevant software applications to develop and accomplish training initiatives; • Ability to anticipate and assess needs for software application trainings; • Research, gather and analyze data, and develop technical training courses and written and audio-visual materials; • Develop and expand knowledge base of enterprise applications and create training materials for end-users; • Make presentations and conduct training sessions to small and large groups; • Write a variety of technical, instructional, and informational materials; • Assess results and effectiveness of training programs. Minimum Qualifications Information Technology Analyst III Option 1: Experience : Four (4) years of full-time, paid work experience developing and conducting software end-user trainings. Substitution : Possession of Microsoft Office Specialist: Expert (Microsoft 365 Apps) certification may be substituted for one (1) year of the required experience. Option 2: Education: Completion of sixty (60) units of coursework that is acceptable within the United States' accredited college or university system with at least fifteen (15) units of coursework in Information Systems, Computer Science, or a closely related field. Experience : Two (2) years of full-time, paid work experience developing and conducting software end-user trainings. Substitution : Possession of Microsoft Office Specialist: Expert (Microsoft 365 Apps) certification may be substituted for one (1) year of the required experience. Other : As a condition of employment, candidates may be required to undergo and pass a thorough background investigation and polygraph examination. These investigations may include employment/credit histories, verification of education, arrest/criminal records, drug/alcohol use, and personal conduct. Information Technology Analyst IV Option 1: Experience : Five (5) years of full-time, paid work experience developing and conducting software end-user trainings. Substitution : Possession of Microsoft Office Specialist: Expert (Microsoft 365 Apps) certification may be substituted for one (1) year of the required experience. Option 2: Education: Completion of sixty (60) units of coursework that is acceptable within the United States' accredited college or university system with at least fifteen (15) units of coursework in Information Systems, Computer Science, or a closely related field. Experience : Three (3) years of full-time, paid work experience developing and conducting software end-user trainings. Substitution : Possession of Microsoft Office Specialist: Expert (Microsoft 365 Apps) certification may be substituted for one (1) year of the required experience. Other : As a condition of employment, candidates may be required to undergo and pass a thorough background investigation and polygraph examination. These investigations may include employment/credit histories, verification of education, arrest/criminal records, drug/alcohol use, and personal conduct. TO PREVENT THE DISQUALIFICATION OF YOUR APPLICATION, PLEASE NOTE : The minimum qualifications for this recruitment have been limited to candidates with an experience background related to the specific position vacancy. Applicants must meet the minimum qualifications and filing requirements for this position by the filing deadline. A completed Fresno County employment application is required (must be current, complete, and accurate; amendments will not be allowed after the filing deadline). Resumes and attachments are not accepted in lieu of a completed employment application. Please fully list your work experience, including current position. Failure to list current, complete, and accurate work experience within the job application (including employment with the County of Fresno) will result in the disqualification of your application. In the Education section of your application please provide complete information for each school attended. Please provide the school's name, school's location, the number and type of units earned (semester or quarter), and if applicable, the type of degree earned (associate's, bachelor's, master's, etc.), and which major or program was completed. Failure to completely list education within the job application may disqualify the applicant from consideration. College/university transcripts may be requested to verify completion of qualifying units. Transcripts are not accepted in lieu of a completed employment application. If you have completed education in a foreign college or university and are using this education to meet the minimum qualifications, you must provide documentation that the foreign education is comparable to that received within the United States' accredited college or university system or your application will not be accepted. Documentation must be provided by the closing date and time of this recruitment. You may attach a copy to your online employment application; fax a copy to (559) 455-4788, Attn: Jose Rubio; or email it to HREmploymentServices@fresnocountyca.gov . If you possess a qualifying certificate, a copy of your certificate must be submitted with your application. You may attach a copy to your application; fax a copy to (559) 455-4788, Attn: Jose Rubio; or email it to HREmploymentServices@fresnocountyca.gov . SELECTION PROCESS : Depending upon the number of applicants meeting the minimum qualifications and filing requirements, applicants may be scheduled for one of the processes listed below: Certify Without Examination - In instances where the number of eligible candidates is less than or equal to the number of qualified applicants the Department is entitled to receive under Personnel Rule 4212, the competitive examination process will be waived and the names will be certified without an examination. Oral Examination - An oral examination includes a panel consisting of at least two members within a similar field of expertise as the vacancy. Candidates are asked structured questions and must respond orally to allow the panel to evaluate the specific qualifications of each applicant. If required, the oral examination will be administered in an online format via the Spark Hire platform. Successful candidates will be placed on an employment list, effective for a minimum of 3 months (may be extended up to 12 months) and certified in final rank order as vacancies occur. REQUIRED APPLICATION MATERIALS : Fresno County Employment Application (must be current, complete, and accurate; amendments will not be allowed after the filing deadline) Supplemental Questionnaire If applicable , a copy of your qualifying certificate. You may attach a copy to your application; fax a copy to (559) 455-4788, Attn: Jose Rubio; or email it to HREmploymentServices@fresnocountyca.gov by the closing date/time of this recruitment; amendments will not be allowed after the filing deadline. Please note : All required application materials must be received online only via our website by the closing date and time of this recruitment. Applications submitted via U.S. mail, email, fax, or in person in our office will not be accepted. Resumes and attachments are not accepted in lieu of a completed application. HOW TO APPLY : Applications for this recruitment must be submitted online only . An online application may be found at: https://www.fresnocountyjobs.com . Open Job Information Flyer and click "Apply" to begin the online application process. Failure to complete the job application or failure to follow the application instructions (such as the formatting of education or work experience) will result in the disqualification of the applicant. Amendments will not be allowed after the filing deadline. Once the filing deadline has passed, you may check the status of this recruitment at any time by logging on to: https://www.governmentjobs.com/Applications/Index/fresnoca . Please be advised that it is the applicant's responsibility to notify Fresno County Human Resources of any mailing address and telephone number changes. Notices sent via U.S. mail from Human Resources are not forwarded ("Return Service" is requested, therefore mail will not be sent to a forwarding address). For the safety of our employees the County of Fresno complies with all Federal, State and Local Orders related to COVID-19, including Cal OSHA Emergency Temporary Standards. The County of Fresno is an Equal Employment Opportunity Employer. It is the policy of Fresno County to provide employment opportunity for all qualified persons. All applicants will be considered without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, gender, gender identity, gender expression, marital status, ancestry, medical condition, genetic information, or denial of medical and family care leave, or any other non-job-related factor. REASONABLE ACCOMMODATIONS - The County of Fresno is committed to providing reasonable accommodation to applicants as required by the Americans with Disabilities Act (ADA) and the Fair Employment and Housing Act (FEHA). Qualified individuals with disabilities who need a reasonable accommodation during the application, examination or selection process may contact Human Resources at (559) 600-1830 at least five days prior to the scheduled date or deadline . EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER Analyst: Jose Rubio Closing Date/Time: Continuous
The Napa Valley Napa County as an Employer As an organization, Napa County is dedicated to improving the lives of our citizens and reflecting the best of the community's values: Respect, Accountability, Dedication, Integrity and Innovation. Learn more HERE and Discover the Difference you can make! The Position This recruitment is being conducted to fill one full-time vacancy which may be filled at the Information Systems Specialist I, Information Systems Specialist II, or Senior Information Systems Specialist level depending on qualifications, in the Information Technology Services Department. The list established by this recruitment may also be used to fill future full-time, part-time, limited term, and extra help vacancies for up to one year. About the Position at Information Technology Services (ITS): Napa County is seeking a C# Developer with SQL Programming experience to join the Criminal Justice Development Team within the ITS Division. The position involves developing C# .NET applications using MVC and Razor Pages frameworks integrated with SQL Server as a backend database. Responsibilities include maintaining and improving existing applications built on these frameworks, spanning enterprise, line-of-business, and various third-p arty integrations. The ideal candidate will have three or more years of professional experience, and will demonstrate proficiency and comprehensive understanding of the following: ASP.Net & ASP.NET Core MVC Razor Pages C# Object-oriented programming SQL database modeling Azure DevOps Services Source control and testing methodologies All aspects of web technologies encompassing html, css, javascript and JSON. Any experience, training, or course work related to criminal justice administration woul d b e advantageous! Salary & Benefits: Information Systems Specialist I: $41.97/hour - $50.02/hour) Information Systems Specialist II ($47.80/hour - $57.24/hour) Senior Information Systems Specialist ($53.45/hour - $ 64.05/hour) Learn more about the benefits package for this position HERE. Telework Availability - Teleworking is not permitted during the first six (6) months of employment and/or during the first six (6) months of a probationary period. Should teleworking be permitted by a hiring department after the 6-month requirement, the County supports a telework schedule that consists of a maximum of two (2) days per week. Position Requirements: To qualify for the Information Systems Specialist I classification, a ny combination of education and experience that would likely provide the required knowledge, skills, and abilities is qualifying. A typical way to obtain the knowledge, skills, and abilities would be: Experience : None required. Education: Equivalent to graduation from college with major course work in data processing, computer science, graphic design, or a closely related field, and minor course work in business principles. Additional qualifying experience may be substituted for the required education on a year-for-year basis. To qualify for the Information Systems Specialist II classification, a ny combination of education and experience that would likely provide the required knowledge, skills, and abilities is qualifying. A typical way to obtain the knowledge, skills, and abilities would be: Experience: Two years of programming, systems, and/or Web design and development experience in a governmental or business operation. Education : Equivalent to graduation from college with major course work in data processing, computer science, graphic design, or a closely related field, and minor course work in business principles. Additional qualifying experience may be substituted for the required education on a year-for-year basis. To qualify for the Senior Information Systems Specialist classification, a ny combination of education and experience that would likely provide the required knowledge, skills, and abilities is qualifying. A typical way to obtain the knowledge, skills, and abilities would be: Experience: Three years of programming and/or systems experience in governmental or business operation. Education: Equivalent to graduation from college with major course work in data processing, computer science, or a closely related field, and minor course work in business principles. Additional qualifying experience may be substituted for the required education on a year-for-year basis. License or Certificate:* A position assigned to this classification series may require possession of a valid California Driver's License. *Any license, certification, or registration required for this position shall be maintained (i.e. active and in good standing) at all times during employment with Napa County. For continued employment with Napa County, you must maintain such license, certification, or registration to meet the minimum qualifications of this position. The Recruitment Process: 1. Application Review: Applications will be accepted online on a continuous basis until the vacancy is filled. Applications will be screened for minimum qualifications on a continuous, flow-basis. The next application review will be June 17, 2024 if the current vacancy isn't filled. 2. Supplemental Question Scoring : Applications that meet the minimum qualifications will then have supplemental questions reviewed, will be scored by subject matter experts, on a continuous, flow basis. The most qualified applicants from the scoring of the supplemental questions will be invited for an Oral Panel Interview. 3. Oral Panel Exam: The most qualified applicants will be invited to the Oral Panel Exam on a continuous basis. Only the most qualified candidates from the oral panel exam will be placed on the eligibility list and may be considered to fill positions for up to one year . The Human Resources Department reserves the right to change the recruitment process at any time. Example of Duties View the full job description, including the example of duties, for these classifications can be reviewed below. Info Systems Specialist I HERE Info Systems Specialist II HERE Senior Info Systems Specialist HERE Disaster Service Workers Napa County employees automatically become Disaster Service Workers. This means that when Napa County experiences emergencies (earthquake, wildfire, power outage, etc.) you may be asked to pivot from your regular duties to provide critical services to those affected by the emergency (CA Govt Code § 3101). ADA Accommodation: Applicants requiring accommodation during the application and/or selection process pursuant to the Americans with Disabilities (ADA) Act should contact County of Napa Human Resources at (707) 253-4303. Napa County is an Equal Opportunity Employer. PUBLIC SERVICES EMPLOYEES BENEFITS INFORMATION SALARY - Salaries are based on a five-step range. Appointments are usually made at the beginning step with advances occurring at six months and the completion of each year thereafter. Salary rates are reviewed annually. ADDITIONAL BENEFITS INFO - Click here for additional benefits information forPublic ServicesEmployees: https://www.countyofnapa.org/DocumentCenter/View/25886/Benefits-Summary---Public-Service-Employee-PSE THESE BENEFITS DO NOT APPLY TO EXTRA HELP POSITIONS EMPLOYMENT INFORMATION PHYSICAL STANDARDS - Certain designated County positions require a candidate to pass a physical examination prior to appointment. Offers of employment are conditional upon successful completion of this examination. FINGERPRINTING - All employees hired into allocated positions or extra help positions will be fingerprinted. SELECTION PROCESS - FOR POSITIONS IN THE DEPARTMENT OF CORRECTIONS AND THE PROBATION DEPARTMENT - The selection process will include an oral board interview, psychological assessment, background investigation, and a pre-employment physical exam. Closing Date/Time: Continuous
Mar 13, 2024
Full Time
The Napa Valley Napa County as an Employer As an organization, Napa County is dedicated to improving the lives of our citizens and reflecting the best of the community's values: Respect, Accountability, Dedication, Integrity and Innovation. Learn more HERE and Discover the Difference you can make! The Position This recruitment is being conducted to fill one full-time vacancy which may be filled at the Information Systems Specialist I, Information Systems Specialist II, or Senior Information Systems Specialist level depending on qualifications, in the Information Technology Services Department. The list established by this recruitment may also be used to fill future full-time, part-time, limited term, and extra help vacancies for up to one year. About the Position at Information Technology Services (ITS): Napa County is seeking a C# Developer with SQL Programming experience to join the Criminal Justice Development Team within the ITS Division. The position involves developing C# .NET applications using MVC and Razor Pages frameworks integrated with SQL Server as a backend database. Responsibilities include maintaining and improving existing applications built on these frameworks, spanning enterprise, line-of-business, and various third-p arty integrations. The ideal candidate will have three or more years of professional experience, and will demonstrate proficiency and comprehensive understanding of the following: ASP.Net & ASP.NET Core MVC Razor Pages C# Object-oriented programming SQL database modeling Azure DevOps Services Source control and testing methodologies All aspects of web technologies encompassing html, css, javascript and JSON. Any experience, training, or course work related to criminal justice administration woul d b e advantageous! Salary & Benefits: Information Systems Specialist I: $41.97/hour - $50.02/hour) Information Systems Specialist II ($47.80/hour - $57.24/hour) Senior Information Systems Specialist ($53.45/hour - $ 64.05/hour) Learn more about the benefits package for this position HERE. Telework Availability - Teleworking is not permitted during the first six (6) months of employment and/or during the first six (6) months of a probationary period. Should teleworking be permitted by a hiring department after the 6-month requirement, the County supports a telework schedule that consists of a maximum of two (2) days per week. Position Requirements: To qualify for the Information Systems Specialist I classification, a ny combination of education and experience that would likely provide the required knowledge, skills, and abilities is qualifying. A typical way to obtain the knowledge, skills, and abilities would be: Experience : None required. Education: Equivalent to graduation from college with major course work in data processing, computer science, graphic design, or a closely related field, and minor course work in business principles. Additional qualifying experience may be substituted for the required education on a year-for-year basis. To qualify for the Information Systems Specialist II classification, a ny combination of education and experience that would likely provide the required knowledge, skills, and abilities is qualifying. A typical way to obtain the knowledge, skills, and abilities would be: Experience: Two years of programming, systems, and/or Web design and development experience in a governmental or business operation. Education : Equivalent to graduation from college with major course work in data processing, computer science, graphic design, or a closely related field, and minor course work in business principles. Additional qualifying experience may be substituted for the required education on a year-for-year basis. To qualify for the Senior Information Systems Specialist classification, a ny combination of education and experience that would likely provide the required knowledge, skills, and abilities is qualifying. A typical way to obtain the knowledge, skills, and abilities would be: Experience: Three years of programming and/or systems experience in governmental or business operation. Education: Equivalent to graduation from college with major course work in data processing, computer science, or a closely related field, and minor course work in business principles. Additional qualifying experience may be substituted for the required education on a year-for-year basis. License or Certificate:* A position assigned to this classification series may require possession of a valid California Driver's License. *Any license, certification, or registration required for this position shall be maintained (i.e. active and in good standing) at all times during employment with Napa County. For continued employment with Napa County, you must maintain such license, certification, or registration to meet the minimum qualifications of this position. The Recruitment Process: 1. Application Review: Applications will be accepted online on a continuous basis until the vacancy is filled. Applications will be screened for minimum qualifications on a continuous, flow-basis. The next application review will be June 17, 2024 if the current vacancy isn't filled. 2. Supplemental Question Scoring : Applications that meet the minimum qualifications will then have supplemental questions reviewed, will be scored by subject matter experts, on a continuous, flow basis. The most qualified applicants from the scoring of the supplemental questions will be invited for an Oral Panel Interview. 3. Oral Panel Exam: The most qualified applicants will be invited to the Oral Panel Exam on a continuous basis. Only the most qualified candidates from the oral panel exam will be placed on the eligibility list and may be considered to fill positions for up to one year . The Human Resources Department reserves the right to change the recruitment process at any time. Example of Duties View the full job description, including the example of duties, for these classifications can be reviewed below. Info Systems Specialist I HERE Info Systems Specialist II HERE Senior Info Systems Specialist HERE Disaster Service Workers Napa County employees automatically become Disaster Service Workers. This means that when Napa County experiences emergencies (earthquake, wildfire, power outage, etc.) you may be asked to pivot from your regular duties to provide critical services to those affected by the emergency (CA Govt Code § 3101). ADA Accommodation: Applicants requiring accommodation during the application and/or selection process pursuant to the Americans with Disabilities (ADA) Act should contact County of Napa Human Resources at (707) 253-4303. Napa County is an Equal Opportunity Employer. PUBLIC SERVICES EMPLOYEES BENEFITS INFORMATION SALARY - Salaries are based on a five-step range. Appointments are usually made at the beginning step with advances occurring at six months and the completion of each year thereafter. Salary rates are reviewed annually. ADDITIONAL BENEFITS INFO - Click here for additional benefits information forPublic ServicesEmployees: https://www.countyofnapa.org/DocumentCenter/View/25886/Benefits-Summary---Public-Service-Employee-PSE THESE BENEFITS DO NOT APPLY TO EXTRA HELP POSITIONS EMPLOYMENT INFORMATION PHYSICAL STANDARDS - Certain designated County positions require a candidate to pass a physical examination prior to appointment. Offers of employment are conditional upon successful completion of this examination. FINGERPRINTING - All employees hired into allocated positions or extra help positions will be fingerprinted. SELECTION PROCESS - FOR POSITIONS IN THE DEPARTMENT OF CORRECTIONS AND THE PROBATION DEPARTMENT - The selection process will include an oral board interview, psychological assessment, background investigation, and a pre-employment physical exam. Closing Date/Time: Continuous
San Diego State University
5500 Campanile Drive, San Diego, CA 92182, USA
Position Summary The Desktop Support Specialist is responsible for interfacing with our customers in user communication and technical support and will work extensively within the ServiceNow platform in incident assignment, tracking, and completion of assigned tasks. The Desktop Support Specialist will provide hands-on desktop services and other technology related support for faculty, staff, and students. This work is carried out throughout the library and other departments which are supported. This will include Windows, Mac and Chrome OS support, creation and deployment of desktop images, hardware and peripheral repair and troubleshooting of software issues. Duties also include creating and modifying windows group policies and ensuring systems are secured and patched as needed. The incumbent should have experience with help desk ticketing software for tracking and reporting incidents. SDSU has a diverse population of students, faculty, and staff. It is expected that the incumbent can communicate with an ethnically and culturally diverse campus community. This is a full-time (1.0 time-base), benefits eligible, permanent/probationary position. This position is designated exempt under FLSA and is not eligible for overtime compensation. Standard SDSU work hours are Monday - Friday, 8:00 a.m. to 4:30 p.m., but may vary based on operational needs. The individual hired into this role will work on campus at SDSU in San Diego. Department Summary The Information Technology and Digital Initiatives (ITDI) Unit is responsible for providing technology services to Students, Faculty and Staff within the University Library and Academic Affairs. ITDI is comprised of the following workgroups: End-User services, Servers and applications, Student Computing Hub, 24/7 Student Area, and Digital Collections. The ITDI Division is a team of approximately 65 student employees and 12 professionals who develop and deliver innovative information technology services for teaching, learning and research. The purpose of the Information Technology (IT) Division is to provide the technology that empowers SDSU’s success. The IT Division includes several departments and areas with the shared mission to leverage people and technology to support SDSU’s commitment to innovative teaching, research, and service. The IT Division is led by the Chief Information Officer, who is ultimately responsible for developing the long-term infrastructure, services, and strategy necessary to support the University’s mission of learning, discovery, and engagement. The IT Division has the stewardship responsibility for core IT assets on campus and the obligation to provide the services, training, and community building necessary to realize the benefits of those investments across the San Diego State University community. The IT Division is made up of 184 staff and 28 administrators. As a Hispanic-Serving Institution located on the traditional lands of the indigenous Kumeyaay people, San Diego State University Library is deeply committed to supporting our diverse population of students, faculty, and staff. We strive to honor the broadest range of intersectional identities and diverse social and historical experiences expressed across our campus and pay particular attention to the myriad forms of structural, systemic, and historic oppression that impact our campus community. We are an organization of information professionals dedicated to empowering others to access, interpret, and create knowledge that encourages evidence-based analysis and respectful scholarly debate. We do this by intentionally developing a vibrant collection of print and electronic resources and unique special collections that reflect and amplify the diversity of SDSU. Our collection spans a spectrum of scholarly perspectives and disciplines. Per the American Libraries Association’s Library Bill of Rights , we support intellectual freedom within an environment of academic freedom and neither censor nor limit access to information while protecting the privacy of our users. We develop comprehensive services that contribute to student success, including information literacy instruction, student research engagement, providing access to affordable educational materials, ensuring accessibility across a range of abilities, and providing the technologies necessary for student retention and persistence. We strive to support the success of the whole student both in and out of the classroom by creating programming and spaces that support student wellness and promote lifelong learning. We collaborate with faculty to fulfill SDSU’s teaching and research missions. We emphasize the importance of information literacy and provide faculty with the support structures necessary to advance their curricular and research agendas. We strive to make the library welcoming and accessible to everyone, including members of the public. We intentionally create physical and virtual environments that provide a sense of belonging for all, from the people who greet our community members, to our graphics, informational messages, artwork, furnishings, and facilities. We invest in our employees through practices that advance diversity in hiring, retention, and promotion. We mentor each other and our student assistants in exploring career opportunities in libraries and celebrate the range of experiences, training, and expertise that we all bring to our positions. We encourage our colleagues to develop cultural competencies so that the Library “reflects the diverse communities we serve.” We believe that the library is the heart of the university, and we work tirelessly to make sure the SDSU Library continues to be a site of equity, diversity, and inclusion. For more information regarding the University Library, click here . Education and Experience To enter this classification, a basic foundation of knowledge and skills in technical information systems and application program packages is a prerequisite. This foundation would normally be obtained through a bachelor’s degree in computer science, information systems, educational technology, communications, or related fields, or similar certified coursework in applicable fields of study. Foundation knowledge and skills for the Information Technology Consultant, depending on the nature of the position assignment, may include working knowledge of common software application packages, equipment platforms, reference database systems and sources, and training methods and a basic understanding of networks, data communication, and multimedia systems. Key Qualifications Three or more years of professional experience with Windows and Mac desktops. Three or more years of professional experience supporting standard desktop and web software. (e.g., MSOffice products, Google applications and Adobe Creative Cloud applications. Experience with MS 365 end user products, Apple and Windows Operating Systems, Active Directory and Group Policy. (MS Intune, Entra and security center) Experience with Microsoft Intune device management. Experience with common software application packages, equipment platforms, database systems and sources, and training methods. Experience with centralized desktop anti-malware systems. Compensation and Benefits Starting salary upon appointment is not expected to exceed $5,393 per month. Salary placement is determined by the education, experience, and qualifications the candidate brings to the position, internal equity, and the hiring department’s fiscal resources. San Diego State University offers a rich benefits package that constitutes a major portion of total compensation. For more information regarding SDSU benefits, please click here . CSU Classification Salary Range: $4,912 -$ 12,124 per month. Diversity and Community at SDSU At SDSU, our diversity gives us power and benefits every single member of our community. Through our commitment to equity and inclusion, we encourage all members of our community to purposefully learn from one another through open and respectful dialogue and responsible engagement. For more information, click here . Principles of Community At San Diego State University, we are a community of diverse individuals who have and represent many perspectives, beliefs, and identities. This diversity lends our community strength, and we commit to creating and sustaining an inclusive and intellectually vibrant environment that benefits all members of our university. SDSU’s Principles of Community is an aspirational statement that is intended to evolve over time. The statement reflects the ideals we are encouraged to uphold in our interactions with one another. Supplemental Information Initial review of the required application materials, including cover letters and resumes, will begin on June 6, 2024. To receive full consideration, apply by June 5, 2024. The position will remain open until filled. The person holding this position is considered a ‘mandated reporter’ under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. San Diego State University is not a sponsoring agency for staff or management positions (e.g., H-1B visa). Applicants must currently be authorized to work in the United States on a full-time basis. Offers of employment are contingent upon the presentation of documents that demonstrate a person's identity and authorization to work in the United States, which are consistent with the provisions of the Immigration Reform and Control Act. A background check (including a criminal records check) must be completed satisfactorily and is required for employment. SDSU will make a conditional offer of employment, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current SDSU employee who was conditionally offered the position. SDSU is a smoke-free campus. For more information, please click here . SDSU is an Equal Opportunity Employer that considers all qualified candidates for employment and does not discriminate on the basis of race, religion, color, ancestry, age, disability, genetic information, gender, gender identity, gender expression, marital status, medical condition, national origin, sex, sexual orientation, covered military and veteran status, or any other protected characteristic or status. Reasonable accommodations will be provided for qualified applicants with disabilities who request an accommodation by contacting Taylor Jaress at tjaress@sdsu.edu . Advertised: May 20 2024 Pacific Daylight Time Applications close: Closing Date/Time:
May 21, 2024
Position Summary The Desktop Support Specialist is responsible for interfacing with our customers in user communication and technical support and will work extensively within the ServiceNow platform in incident assignment, tracking, and completion of assigned tasks. The Desktop Support Specialist will provide hands-on desktop services and other technology related support for faculty, staff, and students. This work is carried out throughout the library and other departments which are supported. This will include Windows, Mac and Chrome OS support, creation and deployment of desktop images, hardware and peripheral repair and troubleshooting of software issues. Duties also include creating and modifying windows group policies and ensuring systems are secured and patched as needed. The incumbent should have experience with help desk ticketing software for tracking and reporting incidents. SDSU has a diverse population of students, faculty, and staff. It is expected that the incumbent can communicate with an ethnically and culturally diverse campus community. This is a full-time (1.0 time-base), benefits eligible, permanent/probationary position. This position is designated exempt under FLSA and is not eligible for overtime compensation. Standard SDSU work hours are Monday - Friday, 8:00 a.m. to 4:30 p.m., but may vary based on operational needs. The individual hired into this role will work on campus at SDSU in San Diego. Department Summary The Information Technology and Digital Initiatives (ITDI) Unit is responsible for providing technology services to Students, Faculty and Staff within the University Library and Academic Affairs. ITDI is comprised of the following workgroups: End-User services, Servers and applications, Student Computing Hub, 24/7 Student Area, and Digital Collections. The ITDI Division is a team of approximately 65 student employees and 12 professionals who develop and deliver innovative information technology services for teaching, learning and research. The purpose of the Information Technology (IT) Division is to provide the technology that empowers SDSU’s success. The IT Division includes several departments and areas with the shared mission to leverage people and technology to support SDSU’s commitment to innovative teaching, research, and service. The IT Division is led by the Chief Information Officer, who is ultimately responsible for developing the long-term infrastructure, services, and strategy necessary to support the University’s mission of learning, discovery, and engagement. The IT Division has the stewardship responsibility for core IT assets on campus and the obligation to provide the services, training, and community building necessary to realize the benefits of those investments across the San Diego State University community. The IT Division is made up of 184 staff and 28 administrators. As a Hispanic-Serving Institution located on the traditional lands of the indigenous Kumeyaay people, San Diego State University Library is deeply committed to supporting our diverse population of students, faculty, and staff. We strive to honor the broadest range of intersectional identities and diverse social and historical experiences expressed across our campus and pay particular attention to the myriad forms of structural, systemic, and historic oppression that impact our campus community. We are an organization of information professionals dedicated to empowering others to access, interpret, and create knowledge that encourages evidence-based analysis and respectful scholarly debate. We do this by intentionally developing a vibrant collection of print and electronic resources and unique special collections that reflect and amplify the diversity of SDSU. Our collection spans a spectrum of scholarly perspectives and disciplines. Per the American Libraries Association’s Library Bill of Rights , we support intellectual freedom within an environment of academic freedom and neither censor nor limit access to information while protecting the privacy of our users. We develop comprehensive services that contribute to student success, including information literacy instruction, student research engagement, providing access to affordable educational materials, ensuring accessibility across a range of abilities, and providing the technologies necessary for student retention and persistence. We strive to support the success of the whole student both in and out of the classroom by creating programming and spaces that support student wellness and promote lifelong learning. We collaborate with faculty to fulfill SDSU’s teaching and research missions. We emphasize the importance of information literacy and provide faculty with the support structures necessary to advance their curricular and research agendas. We strive to make the library welcoming and accessible to everyone, including members of the public. We intentionally create physical and virtual environments that provide a sense of belonging for all, from the people who greet our community members, to our graphics, informational messages, artwork, furnishings, and facilities. We invest in our employees through practices that advance diversity in hiring, retention, and promotion. We mentor each other and our student assistants in exploring career opportunities in libraries and celebrate the range of experiences, training, and expertise that we all bring to our positions. We encourage our colleagues to develop cultural competencies so that the Library “reflects the diverse communities we serve.” We believe that the library is the heart of the university, and we work tirelessly to make sure the SDSU Library continues to be a site of equity, diversity, and inclusion. For more information regarding the University Library, click here . Education and Experience To enter this classification, a basic foundation of knowledge and skills in technical information systems and application program packages is a prerequisite. This foundation would normally be obtained through a bachelor’s degree in computer science, information systems, educational technology, communications, or related fields, or similar certified coursework in applicable fields of study. Foundation knowledge and skills for the Information Technology Consultant, depending on the nature of the position assignment, may include working knowledge of common software application packages, equipment platforms, reference database systems and sources, and training methods and a basic understanding of networks, data communication, and multimedia systems. Key Qualifications Three or more years of professional experience with Windows and Mac desktops. Three or more years of professional experience supporting standard desktop and web software. (e.g., MSOffice products, Google applications and Adobe Creative Cloud applications. Experience with MS 365 end user products, Apple and Windows Operating Systems, Active Directory and Group Policy. (MS Intune, Entra and security center) Experience with Microsoft Intune device management. Experience with common software application packages, equipment platforms, database systems and sources, and training methods. Experience with centralized desktop anti-malware systems. Compensation and Benefits Starting salary upon appointment is not expected to exceed $5,393 per month. Salary placement is determined by the education, experience, and qualifications the candidate brings to the position, internal equity, and the hiring department’s fiscal resources. San Diego State University offers a rich benefits package that constitutes a major portion of total compensation. For more information regarding SDSU benefits, please click here . CSU Classification Salary Range: $4,912 -$ 12,124 per month. Diversity and Community at SDSU At SDSU, our diversity gives us power and benefits every single member of our community. Through our commitment to equity and inclusion, we encourage all members of our community to purposefully learn from one another through open and respectful dialogue and responsible engagement. For more information, click here . Principles of Community At San Diego State University, we are a community of diverse individuals who have and represent many perspectives, beliefs, and identities. This diversity lends our community strength, and we commit to creating and sustaining an inclusive and intellectually vibrant environment that benefits all members of our university. SDSU’s Principles of Community is an aspirational statement that is intended to evolve over time. The statement reflects the ideals we are encouraged to uphold in our interactions with one another. Supplemental Information Initial review of the required application materials, including cover letters and resumes, will begin on June 6, 2024. To receive full consideration, apply by June 5, 2024. The position will remain open until filled. The person holding this position is considered a ‘mandated reporter’ under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. San Diego State University is not a sponsoring agency for staff or management positions (e.g., H-1B visa). Applicants must currently be authorized to work in the United States on a full-time basis. Offers of employment are contingent upon the presentation of documents that demonstrate a person's identity and authorization to work in the United States, which are consistent with the provisions of the Immigration Reform and Control Act. A background check (including a criminal records check) must be completed satisfactorily and is required for employment. SDSU will make a conditional offer of employment, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current SDSU employee who was conditionally offered the position. SDSU is a smoke-free campus. For more information, please click here . SDSU is an Equal Opportunity Employer that considers all qualified candidates for employment and does not discriminate on the basis of race, religion, color, ancestry, age, disability, genetic information, gender, gender identity, gender expression, marital status, medical condition, national origin, sex, sexual orientation, covered military and veteran status, or any other protected characteristic or status. Reasonable accommodations will be provided for qualified applicants with disabilities who request an accommodation by contacting Taylor Jaress at tjaress@sdsu.edu . Advertised: May 20 2024 Pacific Daylight Time Applications close: Closing Date/Time:
Introduction This is a reinstatement, transfer or voluntary demotion opportunity for current and former regularly appointed employees of Alameda County. Reinstatement: Pursuant to Civil Service Rule 1744: On the request of a department head and approval of the Commission, a regularly appointed employee who resigned in good standing may, within three years after the effective date of his/her resignation, be reinstated in a position in the class from which he/she resigned or in a position in another class for which he/she may be eligible as determined by the Commission. Appointments by reinstatement following resignation are subject to the probationary period established for the class. You must have been a classified County employee in the same job code or in a job code at the same salary maximum and left the County in good standing. In addition, you must meet the minimum and special qualifications of the specific position. Transfer: You must be a current County classified employee in the same job code or in a job code with the same salary maximum for which you are applying. In addition, you must meet the minimum and special qualifications of the specific position. Voluntary Demotion: You must be a current County classified employee in a job code which is at a higher salary maximum than the vacancy for which you are applying. In addition, you must meet the minimum and special qualifications of the specific position. DESCRIPTION THE DEPARTMENT: The Alameda County Probation Department is an essential element of the County’s system of public protection and human services. The Department’s role is to reduce the impact of crime in the community by providing accurate, comprehensive and timely information and recommendations to the Courts, providing community-based sanctions and treatment for offenders, and working cooperatively with law enforcement agencies and community organizations with similar objectives. The Department provides a wide range of mandated and discretionary investigative, advisory, and supervisory services to adult and juvenile probationers pursuant to State law and the County Charter. THE POSITION: Under general supervision, assists in planning, configuring, installing, troubleshooting and supporting agency/departmental Local Area Networks (LANs), Wide Area Networks (WANs) and other computer systems and related equipment; provides consultation to departmental support staff and management on hardware and software issues; and performs related duties as required. DISTINGUISHING FEATURES This is the journey-level class in a series that includes this class and that of Technology Support Analyst. Incumbents in this class provide support for department computer users and management in three areas: network/system administration, database administration and web design/development. Positions in the Information Systems Specialist - Technical Support Analyst series possess broad information technology knowledge and are capable of performing most information technology activities within their department. Positions in the Information Systems Specialist class are distinguished from the next higher class of Technical Support Analyst in that incumbents of the latter class have broad operational responsibility for a major departmental computer program or activity and may have lead responsibility with respect to Information Systems Specialist positions. The classes in the Information Systems Specialist - Technical Support Analyst series are not flexibly staffed. The Information Systems Specialist class is further distinguished from the next-lower class of Information Systems Technician II in that incumbents in the latter class perform routine maintenance, installation and troubleshooting of departmental computer systems. Positions in the Information Systems Specialist - Technical Support Analyst series differ from the more specialized Information Systems Analyst class in that the latter works primarily on complex information systems design and administration activities such as software systems analysis, design, and coding. Positions in the Information Systems Specialist - Technical Support Analyst series differ from the more specialized Information Network Analyst class in that the latter works primarily on complex network design and administration activities such as designing, configuring, and installing a department’s network infrastructure. MINIMUM QUALIFICATIONS The equivalent of one year of full-time experience in developing and maintaining information technology systems including LAN/WAN systems. NOTE: The Civil Service Commission may modify the above Minimum Qualifications in the announcement of an examination. KNOWLEDGE AND SKILLS NOTE: The level and scope of the following knowledge and abilities are related to duties listed under the "Examples of Duties" section of this specification. Knowledge of: • Modern computer technology to develop, administer and maintain computers and network systems. • Information technology concepts. • Methodologies for analyzing systems, procedures and workflow. • Office software applications. • Functions and capabilities of database systems. • World Wide Web technology. • Network infrastructure technology. Ability to: • Function as system administrator. • Maintain existing office software applications. • Make effective decisions. • Plan and organize. • Identify and correct problems with computers and related equipment. • Analyze problems related to database design, system interactions and cross platform issues. • Prepare and maintain documentation, records and logs. • Communicate effectively both orally and in writing. BENEFITS Alameda County offers a comprehensive and competitive benefits package that affords wide-ranging health care options to meet the different needs of a diverse workforce and their families. We also sponsor many different employee discount, fitness and health screening programs focused on overall well being. These benefits include but are not limited to*: For your Health & Well-Being Medical - HMO & PPO Plans Dental - HMO & PPO Plans Vision or Vision Reimbursement Share the Savings Basic Life Insurance Supplemental Life Insurance (with optional dependent coverage for eligible employees) Accidental Death and Dismemberment Insurance County Allowance Credit Flexible Spending Accounts - Health FSA, Dependent Care and Adoption Assistance Short-Term Disability Insurance Long-Term Disability Insurance Voluntary Benefits - Accident Insurance, Critical Illness, Hospital Indemnity and Legal Services Employee Assistance Program For your Financial Future Retirement Plan - (Defined Benefit Pension Plan) Deferred Compensation Plan (457 Plan or Roth Plan) For your Work/Life Balance 12 paid holidays Floating Holidays Vacation and sick leave accrual Vacation purchase program Management Paid Leave** Catastrophic Sick Leave Group Auto/Home Insurance Pet Insurance Commuter Benefits Program Guaranteed Ride Home Employee Wellness Program (e.g. At Work Fitness, Incentive Based Programs, Gym Membership Discounts) Employee Discount Program (e.g. theme parks, cell phone, etc.) Child Care Resources 1 st United Services Credit Union *Eligibility is determined by Alameda County and offerings may vary by collective bargaining agreement. This provides a brief summary of the benefits offered and can be subject to change. ** Non-exempt management employees are entitled to up to three days of management paid leave. Exempt management employees are entitled to up to seven days of management paid leave. Conclusion TO APPLY: Please contact Lauren Allison at (510) 268-7980 or lallison@acgov.org to apply. You are encouraged to apply immediately as this posting is open until filled and may close at anytime. Alameda County is an Equal Opportunity Employer Closing Date/Time: Continuous
Jun 11, 2024
Full Time
Introduction This is a reinstatement, transfer or voluntary demotion opportunity for current and former regularly appointed employees of Alameda County. Reinstatement: Pursuant to Civil Service Rule 1744: On the request of a department head and approval of the Commission, a regularly appointed employee who resigned in good standing may, within three years after the effective date of his/her resignation, be reinstated in a position in the class from which he/she resigned or in a position in another class for which he/she may be eligible as determined by the Commission. Appointments by reinstatement following resignation are subject to the probationary period established for the class. You must have been a classified County employee in the same job code or in a job code at the same salary maximum and left the County in good standing. In addition, you must meet the minimum and special qualifications of the specific position. Transfer: You must be a current County classified employee in the same job code or in a job code with the same salary maximum for which you are applying. In addition, you must meet the minimum and special qualifications of the specific position. Voluntary Demotion: You must be a current County classified employee in a job code which is at a higher salary maximum than the vacancy for which you are applying. In addition, you must meet the minimum and special qualifications of the specific position. DESCRIPTION THE DEPARTMENT: The Alameda County Probation Department is an essential element of the County’s system of public protection and human services. The Department’s role is to reduce the impact of crime in the community by providing accurate, comprehensive and timely information and recommendations to the Courts, providing community-based sanctions and treatment for offenders, and working cooperatively with law enforcement agencies and community organizations with similar objectives. The Department provides a wide range of mandated and discretionary investigative, advisory, and supervisory services to adult and juvenile probationers pursuant to State law and the County Charter. THE POSITION: Under general supervision, assists in planning, configuring, installing, troubleshooting and supporting agency/departmental Local Area Networks (LANs), Wide Area Networks (WANs) and other computer systems and related equipment; provides consultation to departmental support staff and management on hardware and software issues; and performs related duties as required. DISTINGUISHING FEATURES This is the journey-level class in a series that includes this class and that of Technology Support Analyst. Incumbents in this class provide support for department computer users and management in three areas: network/system administration, database administration and web design/development. Positions in the Information Systems Specialist - Technical Support Analyst series possess broad information technology knowledge and are capable of performing most information technology activities within their department. Positions in the Information Systems Specialist class are distinguished from the next higher class of Technical Support Analyst in that incumbents of the latter class have broad operational responsibility for a major departmental computer program or activity and may have lead responsibility with respect to Information Systems Specialist positions. The classes in the Information Systems Specialist - Technical Support Analyst series are not flexibly staffed. The Information Systems Specialist class is further distinguished from the next-lower class of Information Systems Technician II in that incumbents in the latter class perform routine maintenance, installation and troubleshooting of departmental computer systems. Positions in the Information Systems Specialist - Technical Support Analyst series differ from the more specialized Information Systems Analyst class in that the latter works primarily on complex information systems design and administration activities such as software systems analysis, design, and coding. Positions in the Information Systems Specialist - Technical Support Analyst series differ from the more specialized Information Network Analyst class in that the latter works primarily on complex network design and administration activities such as designing, configuring, and installing a department’s network infrastructure. MINIMUM QUALIFICATIONS The equivalent of one year of full-time experience in developing and maintaining information technology systems including LAN/WAN systems. NOTE: The Civil Service Commission may modify the above Minimum Qualifications in the announcement of an examination. KNOWLEDGE AND SKILLS NOTE: The level and scope of the following knowledge and abilities are related to duties listed under the "Examples of Duties" section of this specification. Knowledge of: • Modern computer technology to develop, administer and maintain computers and network systems. • Information technology concepts. • Methodologies for analyzing systems, procedures and workflow. • Office software applications. • Functions and capabilities of database systems. • World Wide Web technology. • Network infrastructure technology. Ability to: • Function as system administrator. • Maintain existing office software applications. • Make effective decisions. • Plan and organize. • Identify and correct problems with computers and related equipment. • Analyze problems related to database design, system interactions and cross platform issues. • Prepare and maintain documentation, records and logs. • Communicate effectively both orally and in writing. BENEFITS Alameda County offers a comprehensive and competitive benefits package that affords wide-ranging health care options to meet the different needs of a diverse workforce and their families. We also sponsor many different employee discount, fitness and health screening programs focused on overall well being. These benefits include but are not limited to*: For your Health & Well-Being Medical - HMO & PPO Plans Dental - HMO & PPO Plans Vision or Vision Reimbursement Share the Savings Basic Life Insurance Supplemental Life Insurance (with optional dependent coverage for eligible employees) Accidental Death and Dismemberment Insurance County Allowance Credit Flexible Spending Accounts - Health FSA, Dependent Care and Adoption Assistance Short-Term Disability Insurance Long-Term Disability Insurance Voluntary Benefits - Accident Insurance, Critical Illness, Hospital Indemnity and Legal Services Employee Assistance Program For your Financial Future Retirement Plan - (Defined Benefit Pension Plan) Deferred Compensation Plan (457 Plan or Roth Plan) For your Work/Life Balance 12 paid holidays Floating Holidays Vacation and sick leave accrual Vacation purchase program Management Paid Leave** Catastrophic Sick Leave Group Auto/Home Insurance Pet Insurance Commuter Benefits Program Guaranteed Ride Home Employee Wellness Program (e.g. At Work Fitness, Incentive Based Programs, Gym Membership Discounts) Employee Discount Program (e.g. theme parks, cell phone, etc.) Child Care Resources 1 st United Services Credit Union *Eligibility is determined by Alameda County and offerings may vary by collective bargaining agreement. This provides a brief summary of the benefits offered and can be subject to change. ** Non-exempt management employees are entitled to up to three days of management paid leave. Exempt management employees are entitled to up to seven days of management paid leave. Conclusion TO APPLY: Please contact Lauren Allison at (510) 268-7980 or lallison@acgov.org to apply. You are encouraged to apply immediately as this posting is open until filled and may close at anytime. Alameda County is an Equal Opportunity Employer Closing Date/Time: Continuous
The Napa Valley Internationally known for its fine wines exciting restaurants and world-class resorts, is home to 140,000 residents who share a strong sense of community and a legacy of preserving and protecting our rich agricultural heritage. Located in the heart of California's preeminent wine region, the Napa Valley is also part of the dynamic San Francisco Bay Metropolitan Area. With its sunny Mediterranean climate and proximity to the mountains and ocean, the Valley offers residents easy access to virtually unlimited shopping, dining, cultural and recreational opportunities. The Napa Valley's strategic location, natural and cultural resources, history of responsible land use planning and attractive quality of life provide the ideal mix of small town living and big city amenities. Napa County as an Employer As an organization, the County is dedicated to improving the lives of our citizens and reflecting the best of the community's values: Respect, Accountability, Dedication, Integrity and Innovation. Learn more HERE . The Position This recruitment is being conducted to fill one full-time vacancy for the classification of Information Systems Specialist II in the Information Technology Services (ITS) Department, a Division of the County Executive Office, at Napa County. The list established by this recruitment may also be used to fill future full-time, part-time, limited term, and extra help vacancies for up to one year. About the Position: Annual Salary Range: $99,424.00 (Step 1) - $119,059.20 (Step 5) View Summary of the benefits package fo r Public Service Employee Unit Benefits Summary HERE We're seeking an Information Systems Specialist - Business Analyst to join the Customer Relationship Management (CRM) team! The incumbent will be dedicated to criminal justice departments and will oversee their application portfolio, provide Tier 2 support, and work on business process improvement initiatives . The incumbent will also serve as Product Owner for the primary mission-critical application , CJNet . CJNet is a comprehensive management system used by all criminal justice departments . It was created and is maintained by Napa County ITS developers. The ideal candidate will have business process analysis experience, criminal justice administration experience and a good understanding of information technology along with excellent communication skills . However, candidates who are strong in any of these three areas with the ability to learn the other two will be considered. The ideal candidate will be able to: Meet with department managers, decision makers, system owners, and end users to define business and operations requirements, document requirements as features and work items in Azure DevOps , test completed work items , and manage the work item backlog in coordination with the Scrum Master and Development Team . Triage Help Desk tickets related to Criminal Justice, resolve those tickets within their skillset and refer the remaining tickets to the appropriate product teams. Conduct quarterly meetings with departmental managers to convey the status of current projects, develop future project plans, and communicate ITS initiatives. Manage the application portfolio of assigned departments, provide Tier 2 support for departmental application issues, and coordinate installations and upgrades. Serve as the primary liaison between ITS and assigned departments and build strong relationships with key departmental staff. Collaborate directly with departments, vendors, and/or ITS teams on the planning, design, acquisition, development, and deployment of new applications and enhancements to existing applications. Plan and perform business systems analysis of major business activities and functions; meet with department management to review existing processes and procedures and determine needs; develop recommendations to improve processes; translate business objectives into application requirements. Research new hardware and software requests and evaluate potential solutions to departmental needs and coordinate with vendors and ITS teams to vet new application requests. Perform workflow analyses, requirements definition, value stream mapping, data modeling, and logical system design to resolve business problems, meet department objectives , and exploit integrated technology opportunities; create formal documentation of functional specifications describing customer business requirements; analyze data and information trends to support system capacity and performance planning or diagnose issues related to assigned systems. Position Requirements: To qualify for the Information Systems Specialist II classification, a ny combination of education and experience that would likely provide the required knowledge, skills, and abilities is qualifying. A typical way to obtain the knowledge, skills, and abilities would be: Experience: Two years of programming, systems, and/or Web design and development experience in a governmental or business operation. Education : Equivalent to graduation from college with major course work in data processing, computer science, graphic design, or a closely related field, and minor course work in business principles. Additional qualifying experience may be substituted for the required education on a year-for-year basis. License or Certificate:* A position assigned to this class may require possession of a valid California Driver's License. *Any license, certification, or registration required for this position shall be maintained (i.e. active and in good standing) at all times during employment with Napa County. For continued employment with Napa County, you must maintain such license, certification, or registration to meet the minimum qualifications of this position. The Recruitment Process: Application Deadline By 5:00 pm PST/PDT on Monday, June 24, 2024 Application Screening By Monday, June 24, 2024 Supplemental Question Scoring By Wednesday, June 27, 2024 Supplemental questions will be scored by subject matter experts. Only the most qualified applicants from the scoring of the supplemental questions will be invited for an Oral Panel Interview. Oral Panel Exam Week of July 8, 2024 Establish Eligibility List Week of July 8, 2024 Only the most qualified candidates from the oral panel exam will be placed on the eligibility list and may be considered to fill positions for up to one year. The Human Resources Department reserves the right to change the recruitment process at any time. Example of Duties View the full job description, including the example of duties, for the Info Systems Specialist II HERE . Disaster Service Workers Napa County employees automatically become Disaster Service Workers. This means that when Napa County experiences emergencies (earthquake, wildfire, power outage, etc.) you may be asked to pivot from your regular duties to provide critical services to those affected by the emergency (CA Govt Code § 3102). ADA Accommodation: Applicants requiring accommodation during the application and/or selection process pursuant to the Americans with Disabilities (ADA) Act should contact County of Napa Human Resources at (707) 253-4303. Napa County is an Equal Opportunity Employer. PUBLIC SERVICES EMPLOYEES BENEFITS INFORMATION SALARY - Salaries are based on a five-step range. Appointments are usually made at the beginning step with advances occurring at six months and the completion of each year thereafter. Salary rates are reviewed annually. ADDITIONAL BENEFITS INFO - Click here for additional benefits information forPublic ServicesEmployees: https://www.countyofnapa.org/DocumentCenter/View/25886/Benefits-Summary---Public-Service-Employee-PSE THESE BENEFITS DO NOT APPLY TO EXTRA HELP POSITIONS EMPLOYMENT INFORMATION PHYSICAL STANDARDS - Certain designated County positions require a candidate to pass a physical examination prior to appointment. Offers of employment are conditional upon successful completion of this examination. FINGERPRINTING - All employees hired into allocated positions or extra help positions will be fingerprinted. SELECTION PROCESS - FOR POSITIONS IN THE DEPARTMENT OF CORRECTIONS AND THE PROBATION DEPARTMENT - The selection process will include an oral board interview, psychological assessment, background investigation, and a pre-employment physical exam. Closing Date/Time: 6/24/2024 5:00 PM Pacific
Jun 08, 2024
Full Time
The Napa Valley Internationally known for its fine wines exciting restaurants and world-class resorts, is home to 140,000 residents who share a strong sense of community and a legacy of preserving and protecting our rich agricultural heritage. Located in the heart of California's preeminent wine region, the Napa Valley is also part of the dynamic San Francisco Bay Metropolitan Area. With its sunny Mediterranean climate and proximity to the mountains and ocean, the Valley offers residents easy access to virtually unlimited shopping, dining, cultural and recreational opportunities. The Napa Valley's strategic location, natural and cultural resources, history of responsible land use planning and attractive quality of life provide the ideal mix of small town living and big city amenities. Napa County as an Employer As an organization, the County is dedicated to improving the lives of our citizens and reflecting the best of the community's values: Respect, Accountability, Dedication, Integrity and Innovation. Learn more HERE . The Position This recruitment is being conducted to fill one full-time vacancy for the classification of Information Systems Specialist II in the Information Technology Services (ITS) Department, a Division of the County Executive Office, at Napa County. The list established by this recruitment may also be used to fill future full-time, part-time, limited term, and extra help vacancies for up to one year. About the Position: Annual Salary Range: $99,424.00 (Step 1) - $119,059.20 (Step 5) View Summary of the benefits package fo r Public Service Employee Unit Benefits Summary HERE We're seeking an Information Systems Specialist - Business Analyst to join the Customer Relationship Management (CRM) team! The incumbent will be dedicated to criminal justice departments and will oversee their application portfolio, provide Tier 2 support, and work on business process improvement initiatives . The incumbent will also serve as Product Owner for the primary mission-critical application , CJNet . CJNet is a comprehensive management system used by all criminal justice departments . It was created and is maintained by Napa County ITS developers. The ideal candidate will have business process analysis experience, criminal justice administration experience and a good understanding of information technology along with excellent communication skills . However, candidates who are strong in any of these three areas with the ability to learn the other two will be considered. The ideal candidate will be able to: Meet with department managers, decision makers, system owners, and end users to define business and operations requirements, document requirements as features and work items in Azure DevOps , test completed work items , and manage the work item backlog in coordination with the Scrum Master and Development Team . Triage Help Desk tickets related to Criminal Justice, resolve those tickets within their skillset and refer the remaining tickets to the appropriate product teams. Conduct quarterly meetings with departmental managers to convey the status of current projects, develop future project plans, and communicate ITS initiatives. Manage the application portfolio of assigned departments, provide Tier 2 support for departmental application issues, and coordinate installations and upgrades. Serve as the primary liaison between ITS and assigned departments and build strong relationships with key departmental staff. Collaborate directly with departments, vendors, and/or ITS teams on the planning, design, acquisition, development, and deployment of new applications and enhancements to existing applications. Plan and perform business systems analysis of major business activities and functions; meet with department management to review existing processes and procedures and determine needs; develop recommendations to improve processes; translate business objectives into application requirements. Research new hardware and software requests and evaluate potential solutions to departmental needs and coordinate with vendors and ITS teams to vet new application requests. Perform workflow analyses, requirements definition, value stream mapping, data modeling, and logical system design to resolve business problems, meet department objectives , and exploit integrated technology opportunities; create formal documentation of functional specifications describing customer business requirements; analyze data and information trends to support system capacity and performance planning or diagnose issues related to assigned systems. Position Requirements: To qualify for the Information Systems Specialist II classification, a ny combination of education and experience that would likely provide the required knowledge, skills, and abilities is qualifying. A typical way to obtain the knowledge, skills, and abilities would be: Experience: Two years of programming, systems, and/or Web design and development experience in a governmental or business operation. Education : Equivalent to graduation from college with major course work in data processing, computer science, graphic design, or a closely related field, and minor course work in business principles. Additional qualifying experience may be substituted for the required education on a year-for-year basis. License or Certificate:* A position assigned to this class may require possession of a valid California Driver's License. *Any license, certification, or registration required for this position shall be maintained (i.e. active and in good standing) at all times during employment with Napa County. For continued employment with Napa County, you must maintain such license, certification, or registration to meet the minimum qualifications of this position. The Recruitment Process: Application Deadline By 5:00 pm PST/PDT on Monday, June 24, 2024 Application Screening By Monday, June 24, 2024 Supplemental Question Scoring By Wednesday, June 27, 2024 Supplemental questions will be scored by subject matter experts. Only the most qualified applicants from the scoring of the supplemental questions will be invited for an Oral Panel Interview. Oral Panel Exam Week of July 8, 2024 Establish Eligibility List Week of July 8, 2024 Only the most qualified candidates from the oral panel exam will be placed on the eligibility list and may be considered to fill positions for up to one year. The Human Resources Department reserves the right to change the recruitment process at any time. Example of Duties View the full job description, including the example of duties, for the Info Systems Specialist II HERE . Disaster Service Workers Napa County employees automatically become Disaster Service Workers. This means that when Napa County experiences emergencies (earthquake, wildfire, power outage, etc.) you may be asked to pivot from your regular duties to provide critical services to those affected by the emergency (CA Govt Code § 3102). ADA Accommodation: Applicants requiring accommodation during the application and/or selection process pursuant to the Americans with Disabilities (ADA) Act should contact County of Napa Human Resources at (707) 253-4303. Napa County is an Equal Opportunity Employer. PUBLIC SERVICES EMPLOYEES BENEFITS INFORMATION SALARY - Salaries are based on a five-step range. Appointments are usually made at the beginning step with advances occurring at six months and the completion of each year thereafter. Salary rates are reviewed annually. ADDITIONAL BENEFITS INFO - Click here for additional benefits information forPublic ServicesEmployees: https://www.countyofnapa.org/DocumentCenter/View/25886/Benefits-Summary---Public-Service-Employee-PSE THESE BENEFITS DO NOT APPLY TO EXTRA HELP POSITIONS EMPLOYMENT INFORMATION PHYSICAL STANDARDS - Certain designated County positions require a candidate to pass a physical examination prior to appointment. Offers of employment are conditional upon successful completion of this examination. FINGERPRINTING - All employees hired into allocated positions or extra help positions will be fingerprinted. SELECTION PROCESS - FOR POSITIONS IN THE DEPARTMENT OF CORRECTIONS AND THE PROBATION DEPARTMENT - The selection process will include an oral board interview, psychological assessment, background investigation, and a pre-employment physical exam. Closing Date/Time: 6/24/2024 5:00 PM Pacific
Water Employee Services Authority
Lake Elsinore, CA, USA
EXAMPLES OF TYPICAL JOB FUNCTIONS (Illustrative Only)
Management reserves the right to add, modify, change, or rescind the work assignments of different positions and to make reasonable accommodations so that qualified employees can perform the typical functions of the job.
Positions at the Operational Technology Specialist I level may perform some of these duties and responsibilities in a learning capacity.
Installs, programs, repairs, maintains, upgrades, and calibrates all components of SCADA/DCS systems, instrumentation, and equipment such as, but not limited to, programmable logic controllers (PLCs) and variable frequency drives (VFDs); tests and verifies system and process functionality and efficiency.
Monitors, identifies, troubleshoots, and resolves telemetry system and/or communication issues.
Performs troubleshooting of electrical and electronic components.
Sets up laptops and workstations; installs software and hardware, configures software, and troubleshoots hardware, software, and network issues to support SCADA and DCS functionality.
Installs, maintains, and repairs backup power systems; conducts battery tests on backup systems.
Installs, sets up and programs, maintains, and repairs flow meters at water treatment plants.
Troubleshoots, repairs, programs, configures, tests, and performs maintenance on systemwide and server issues.
Participates in implementation, upgrading, and testing of new systems, instrumentation, and/or equipment.
Trains information technology, maintenance, and operations staff on safe and proper use of SCADA and DCS systems and equipment.
Plans, schedules, directs, and inspects the work performed by contractors to ensure adherence to District and industry standards.
Performs bench repairs at the component level in shop and field settings.
Reviews and updates electrical and technical drawings, schematics, and related documentation.
Maintains, reviews, and records a variety of reports, including daily activity reports, work orders, work requests, monthly statistical reports, and other reports and records as required.
Requisitions necessary parts, tools, equipment, and supplies; maintains an inventory of supplies, tools, and equipment.
Reads, understands, and ensures compliance with the District’s Safety Manual; attends safety meetings as required; reports all accidents, violations, or infractions to supervisors.
Performs related duties as assigned.
Operations Technology Specialist III (in addition to above):
Participates in developing long-term plans, goals, and objectives to achieve District and department technology and business priorities.
Provides comments for plan checks and reviews for engineering projects; meets with District project team, consultants, contractors, and vendors and provides feedback on SCADA and DCS system design, installation, configuration, and operational needs.
Manages and administers various physical hardware and software applications related to SCADA, DCS, and information technology systems; verifies system and process functionality and efficiency; modifies and adds applications using vendor tools and software; implements and maintains strong cyber security.
Coordinates and participates in the installation, programming, repair, maintenance, upgrade, and calibration of all components of SCADA/DCS systems, instrumentation, and equipment such as, but not limited to, programmable logic controllers (PLCs) and variable frequency drives (VFDs); tests and verifies system and process functionality and efficiency.
Reviews and updates electrical and technical drawings, schematics, and related documentation.
Jun 10, 2024
Full Time
EXAMPLES OF TYPICAL JOB FUNCTIONS (Illustrative Only)
Management reserves the right to add, modify, change, or rescind the work assignments of different positions and to make reasonable accommodations so that qualified employees can perform the typical functions of the job.
Positions at the Operational Technology Specialist I level may perform some of these duties and responsibilities in a learning capacity.
Installs, programs, repairs, maintains, upgrades, and calibrates all components of SCADA/DCS systems, instrumentation, and equipment such as, but not limited to, programmable logic controllers (PLCs) and variable frequency drives (VFDs); tests and verifies system and process functionality and efficiency.
Monitors, identifies, troubleshoots, and resolves telemetry system and/or communication issues.
Performs troubleshooting of electrical and electronic components.
Sets up laptops and workstations; installs software and hardware, configures software, and troubleshoots hardware, software, and network issues to support SCADA and DCS functionality.
Installs, maintains, and repairs backup power systems; conducts battery tests on backup systems.
Installs, sets up and programs, maintains, and repairs flow meters at water treatment plants.
Troubleshoots, repairs, programs, configures, tests, and performs maintenance on systemwide and server issues.
Participates in implementation, upgrading, and testing of new systems, instrumentation, and/or equipment.
Trains information technology, maintenance, and operations staff on safe and proper use of SCADA and DCS systems and equipment.
Plans, schedules, directs, and inspects the work performed by contractors to ensure adherence to District and industry standards.
Performs bench repairs at the component level in shop and field settings.
Reviews and updates electrical and technical drawings, schematics, and related documentation.
Maintains, reviews, and records a variety of reports, including daily activity reports, work orders, work requests, monthly statistical reports, and other reports and records as required.
Requisitions necessary parts, tools, equipment, and supplies; maintains an inventory of supplies, tools, and equipment.
Reads, understands, and ensures compliance with the District’s Safety Manual; attends safety meetings as required; reports all accidents, violations, or infractions to supervisors.
Performs related duties as assigned.
Operations Technology Specialist III (in addition to above):
Participates in developing long-term plans, goals, and objectives to achieve District and department technology and business priorities.
Provides comments for plan checks and reviews for engineering projects; meets with District project team, consultants, contractors, and vendors and provides feedback on SCADA and DCS system design, installation, configuration, and operational needs.
Manages and administers various physical hardware and software applications related to SCADA, DCS, and information technology systems; verifies system and process functionality and efficiency; modifies and adds applications using vendor tools and software; implements and maintains strong cyber security.
Coordinates and participates in the installation, programming, repair, maintenance, upgrade, and calibration of all components of SCADA/DCS systems, instrumentation, and equipment such as, but not limited to, programmable logic controllers (PLCs) and variable frequency drives (VFDs); tests and verifies system and process functionality and efficiency.
Reviews and updates electrical and technical drawings, schematics, and related documentation.
CITY OF OAKLAND, CA
Oakland, California, United States
The Position The City of Oakland is an equal opportunity employer that values workforce diversity, inclusion, and equity. Oakland has a long history of activism around issues of justice and equity. Both oppression and this resistance to oppression have shaped the city’s historical roots and the lives of its residents to this day. As public servants in one of the most diverse cities in the nation, we strive to develop employees who understand the harm and impacts of systemic inequity to create lasting, meaningful outcomes for everyone. Oakland strives to establish an environment that embraces the richness of culture, community, and individualism of employees. Join the dynamic team at the City of Oakland Information Technology Department (ITD)! Dive into an exhilarating, fast-paced setting where innovation drives digital transformation across the city. We foster a supportive, vibrant, and dedicated atmosphere, empowering you to contribute meaningfully to the community we serve! We are looking for someone who is: A customer-oriented, critical thinker. You will be responsible for generating technical solutions with the customers best interest at the center of the resolution. Technically and professionally aware. You will need a consistent awareness of the technology needs of each customer and perform job duties as a professional. An adaptive problem solver. You will devise creative solutions to problems, employing non-traditional approaches when necessary due to budgetary or resource constraints. Knowledgeable in project management. You will be responsible for project management duties, including overseeing projects and providing guidance to other staff members involved. Highly ethical. You will handle sensitive and confidential information, including passwords for high-level staff. Protecting privacy and data is paramount to this role. A good leader. You will demonstrate leadership capabilities by directing other staff members when necessary. An exceptional communicator, both in written and verbal channels. You will possess remarkable written and verbal communication abilities, allowing you to effectively convey information to customers in a clear, easily understandable manner. What you will typically be responsible for: Providing hardware and software troubleshooting support to departmental staff. Handling IT requests from departmental staff, including computer and software issues. Promptly responding to inquiries and providing satisfactory conclusions. Providing effective resolutions to reported issues. Addressing higher-tier, more complex IT issues. Giving guidance and direction to other team members. A few reasons you might love this job: You will be working in a fast-paced learning environment. You will act as a lead in a team environment. You will be utilizing your technological skillset to fulfill various requirements. You will have the ability to cultivate a strong work-life balance. A few challenges you might face in this job: You will need to balance your available capacity with fluctuating demand. You will need to manage your volume of work and be responsible for navigating competing priorities with challenging timelines. You will be responsible for providing effective responses and resolutions. Competencies Required: Critical Thinking: Analytically and logically evaluating information, propositions, and claims Decision Making: Choosing optimal courses of action in a timely manner Professional & Technical Expertise: Applying technical subject matter to the job Using Technology: Working with electronic hardware and software applications Action & Results Focused (Taking Initiative) : Initiating tasks and focusing on accomplishment Attention to Detail: Focusing on the details of work content, work steps, and final work products Innovative Problem Solving: Identifying and analyzing problems in order to propose new and better ways of doing things Professional Integrity & Ethics: Displaying honesty, adherence to principles, and personal accountability Oral Communication: Engaging effectively in dialogue Writing: Communicating effectively in writing Customer Focus: Attending to the needs and expectations of customers Professional Impact : Presenting self as a positive representative of the organization Coaching & Developing Others : Supporting others in stretching and expanding their capabilities Delegating : Sharing responsibility, authority, and accountability Teamwork: Collaborating with others to achieve shared goals Read the complete job description by clicking here: Information Systems Specialist III Click on the link below to see a video on what it's like to work for the City of Oakland! Working for the City of Oakland Minimum Requirements for Application This recruitment will produce two eligible lists. The restricted list will be for full-time, permanent part-time, or part-time City employees who meet the minimum qualifications. The open list will be for all other applicants who meet the minimum qualifications. Any combination of education and experience that is equivalent to the following minimum qualifications is acceptable: Education and Experience: A Bachelor's degree from an accredited college or university in Information Technology, Information Management, or a related field, and three (3) years of hands-on professional experience in systems administration. Experience providing lead direction or supervision is highly desirable. Systems Administration experience in an enterprise environment is also highly desirable. OR Five (5) years of progressively responsible work experience in performing analysis, installation, and support of computer system hardware/software, mobile devices, and networks. Experience providing lead direction or supervision is highly desirable. Systems Administration experience in an enterprise environment is also highly desirable. License or Certificate / Other Requirements: Possession of a valid California Driver's License. Individuals who are appointed to this position will be required to maintain a valid California Driver's License throughout the tenure of employment OR demonstrate the ability to travel to various locations in a timely manner as required in the performance of duties. Desirable Qualifications: Microsoft MCSE or other relevant certification Experience with Windows operating systems. Experience with ServiceNow and Active Directory. Experience with a focus on customer service. Experience with the procurement of new equipment and software. Experience with PC and laptop configuration. Experience with Microsoft and Office 365 programs. Supplemental Information The Recruitment Process: The City of Oakland works with a Civil Service system. Applicants apply online, and HR staff reviews their experience, education, and training listed on the application against the “minimum qualifications” listed for each position. Candidates who demonstrate that they meet the minimum qualification requirements are then invited to participate in an assessment process (or testing) to measure their knowledge, skills, and abilities in job-related areas. Candidates who do not demonstrate that they meet the minimum qualification requirements will have an opportunity to request a final review. Candidates must request a final review within 5 business days of being notified that they did not meet the minimum qualifications. In the final review, candidates may clarify information already provided on their application. No additional work history, education, or certifications will be accepted. Any decisions made during this review process will be final. For this recruitment, all qualified applicants will be sent a writing exercise, which will then be evaluated and rated by subject matter experts. The tentative date that the writing exercise will be sent to you for completion is the week of June 24, 2024 . For some recruitments, more than one type of assessment may be used. Depending on the number of candidates who pass the first assessment (multiple-choice test, structured interview, writing exercise, performance exam) you may be asked to complete a secondary assessment before the recruitment is finalized. If a secondary assessment is scheduled, you will be notified by email with specific details. If a secondary assessment is not scheduled, department hiring interviews will occur during this time frame. Candidates who pass each stage in the process will be placed on an eligible list. Some candidates may receive extra points, for example, if you are a Veteran with an honorable discharge, or if you are a current City of Oakland resident. If you’re applying to a “restricted” posting and you are eligible as a current City employee, you may also receive additional points for your City service. Extra points are only applied to passing scores, so if you do not pass every element of the testing process, you cannot use extra points to pass. The City of Oakland reserves the right to modify the selection process and date of examination as necessary to conform to administrative or business necessity. The information contained in this announcement is subject to change and does not constitute either an expressed or implied contract. What’s in it for you? Work/Life Balance : 37.5 hour work weeks, and a flexible/hybrid remote schedule 15 paid holidays Vacation - 2 weeks per year minimum with the ability to accrue more depending on public sector years of service Retirement - CalPERS (California Public Employees’ Retirement System) with a pension formula of 2.5% @ 55 (for Classic CalPERS members) and 2% @ 62 for new CalPERS members. Classic Employees contribute 8% of pre-tax wages. The City of Oakland does not participate in Social Security Health - The City of Oakland pays for the cost of employee and eligible dependent coverage at the Kaiser rate. Other plans include Anthem, Blue Shield, United Health Care and other HMO and PPO plans Dental - The City of Oakland pays for Delta Dental full premium for employees and eligible dependents Vision - The City of Oakland pays for VSP full premium for employees and eligible dependents Sick leave - Employees accrue 12 days per year Deferred Compensation - 457(b) pre-tax plan and an after-tax ROTH 401(k)plan Other benefits include a Flexible Spending Account, Wellness Program, Employee Assistance Program, Life Insurance, Tuition Reimbursement, Employee Training, & possible Telecommuting. Applicants are required to submit criminal history information upon request after receiving a conditional offer of employment. If the requested information is not furnished in a timely manner, applicants will not qualify for further consideration and will be removed from the eligible list. Disaster Service Workers All employees are designated Disaster Service Workers through state and local law. Employees are required to complete all Disaster Service Worker-related training as assigned and to return to work as ordered in the event of an emergency. How to Apply Apply prior to the closing time of the job announcement and allow at least two to three hours to submit your application if you are a new user of the system. APPLICATIONS ARE ACCEPTED ONLINE ONLY. You may apply and view current openings by visiting our employment opportunities webpage at: http://agency.governmentjobs.com/oaklandca/default.cfm. If you do not have access to a computer, there are computer stations available at any City of Oakland Public Library. There are also workstations at the Human Resources Management Department, 150 Frank H. Ogawa Plaza, 2nd Floor, Oakland, CA 94612. Workstations are available during regular business hours (normally 9:00 a.m. to 5:00 p.m.). Our online application system is provided by NeoGov. If you have problems while applying online, please contact NeoGov's Live Applicant Support at (855) 524-5627 between 6:00 AM and 5:00 PM Pacific Time, Monday - Friday. You may also call the City of Oakland Human Resources Management Department during regular business hours at (510) 238-3112 for information; however, we are unable to provide technical support for the online application system. For recruitment-specific questions, please contact Alanna Butler at abutler@oaklandca.gov . The City of Oakland is committed to the wellbeing of its employees and offers comprehensive health and wellness services along with an array of other benefits for most positions. Benefits may include*: • CalPERS Medical • Dental • Vision • Medical Waiver Plan - Cash-In-Lieu • Flexible Spending Accounts • Commuter Benefits • Group & Supplemental Life Insurance • Employee Assistance Program (EAP) • Guaranteed Ride Home (GRH) • Pension Benefits • Deferred Compensation * Specific benefits may vary depending on the assignedspecific bargaining unit. Information regarding most benefits can be reviewed here: Employee Benefits Information Current MOUs may be reviewed here: City of Oakland Labor Agreements Closing Date/Time: 6/30/2024 11:59 PM Pacific
Jun 04, 2024
Full Time
The Position The City of Oakland is an equal opportunity employer that values workforce diversity, inclusion, and equity. Oakland has a long history of activism around issues of justice and equity. Both oppression and this resistance to oppression have shaped the city’s historical roots and the lives of its residents to this day. As public servants in one of the most diverse cities in the nation, we strive to develop employees who understand the harm and impacts of systemic inequity to create lasting, meaningful outcomes for everyone. Oakland strives to establish an environment that embraces the richness of culture, community, and individualism of employees. Join the dynamic team at the City of Oakland Information Technology Department (ITD)! Dive into an exhilarating, fast-paced setting where innovation drives digital transformation across the city. We foster a supportive, vibrant, and dedicated atmosphere, empowering you to contribute meaningfully to the community we serve! We are looking for someone who is: A customer-oriented, critical thinker. You will be responsible for generating technical solutions with the customers best interest at the center of the resolution. Technically and professionally aware. You will need a consistent awareness of the technology needs of each customer and perform job duties as a professional. An adaptive problem solver. You will devise creative solutions to problems, employing non-traditional approaches when necessary due to budgetary or resource constraints. Knowledgeable in project management. You will be responsible for project management duties, including overseeing projects and providing guidance to other staff members involved. Highly ethical. You will handle sensitive and confidential information, including passwords for high-level staff. Protecting privacy and data is paramount to this role. A good leader. You will demonstrate leadership capabilities by directing other staff members when necessary. An exceptional communicator, both in written and verbal channels. You will possess remarkable written and verbal communication abilities, allowing you to effectively convey information to customers in a clear, easily understandable manner. What you will typically be responsible for: Providing hardware and software troubleshooting support to departmental staff. Handling IT requests from departmental staff, including computer and software issues. Promptly responding to inquiries and providing satisfactory conclusions. Providing effective resolutions to reported issues. Addressing higher-tier, more complex IT issues. Giving guidance and direction to other team members. A few reasons you might love this job: You will be working in a fast-paced learning environment. You will act as a lead in a team environment. You will be utilizing your technological skillset to fulfill various requirements. You will have the ability to cultivate a strong work-life balance. A few challenges you might face in this job: You will need to balance your available capacity with fluctuating demand. You will need to manage your volume of work and be responsible for navigating competing priorities with challenging timelines. You will be responsible for providing effective responses and resolutions. Competencies Required: Critical Thinking: Analytically and logically evaluating information, propositions, and claims Decision Making: Choosing optimal courses of action in a timely manner Professional & Technical Expertise: Applying technical subject matter to the job Using Technology: Working with electronic hardware and software applications Action & Results Focused (Taking Initiative) : Initiating tasks and focusing on accomplishment Attention to Detail: Focusing on the details of work content, work steps, and final work products Innovative Problem Solving: Identifying and analyzing problems in order to propose new and better ways of doing things Professional Integrity & Ethics: Displaying honesty, adherence to principles, and personal accountability Oral Communication: Engaging effectively in dialogue Writing: Communicating effectively in writing Customer Focus: Attending to the needs and expectations of customers Professional Impact : Presenting self as a positive representative of the organization Coaching & Developing Others : Supporting others in stretching and expanding their capabilities Delegating : Sharing responsibility, authority, and accountability Teamwork: Collaborating with others to achieve shared goals Read the complete job description by clicking here: Information Systems Specialist III Click on the link below to see a video on what it's like to work for the City of Oakland! Working for the City of Oakland Minimum Requirements for Application This recruitment will produce two eligible lists. The restricted list will be for full-time, permanent part-time, or part-time City employees who meet the minimum qualifications. The open list will be for all other applicants who meet the minimum qualifications. Any combination of education and experience that is equivalent to the following minimum qualifications is acceptable: Education and Experience: A Bachelor's degree from an accredited college or university in Information Technology, Information Management, or a related field, and three (3) years of hands-on professional experience in systems administration. Experience providing lead direction or supervision is highly desirable. Systems Administration experience in an enterprise environment is also highly desirable. OR Five (5) years of progressively responsible work experience in performing analysis, installation, and support of computer system hardware/software, mobile devices, and networks. Experience providing lead direction or supervision is highly desirable. Systems Administration experience in an enterprise environment is also highly desirable. License or Certificate / Other Requirements: Possession of a valid California Driver's License. Individuals who are appointed to this position will be required to maintain a valid California Driver's License throughout the tenure of employment OR demonstrate the ability to travel to various locations in a timely manner as required in the performance of duties. Desirable Qualifications: Microsoft MCSE or other relevant certification Experience with Windows operating systems. Experience with ServiceNow and Active Directory. Experience with a focus on customer service. Experience with the procurement of new equipment and software. Experience with PC and laptop configuration. Experience with Microsoft and Office 365 programs. Supplemental Information The Recruitment Process: The City of Oakland works with a Civil Service system. Applicants apply online, and HR staff reviews their experience, education, and training listed on the application against the “minimum qualifications” listed for each position. Candidates who demonstrate that they meet the minimum qualification requirements are then invited to participate in an assessment process (or testing) to measure their knowledge, skills, and abilities in job-related areas. Candidates who do not demonstrate that they meet the minimum qualification requirements will have an opportunity to request a final review. Candidates must request a final review within 5 business days of being notified that they did not meet the minimum qualifications. In the final review, candidates may clarify information already provided on their application. No additional work history, education, or certifications will be accepted. Any decisions made during this review process will be final. For this recruitment, all qualified applicants will be sent a writing exercise, which will then be evaluated and rated by subject matter experts. The tentative date that the writing exercise will be sent to you for completion is the week of June 24, 2024 . For some recruitments, more than one type of assessment may be used. Depending on the number of candidates who pass the first assessment (multiple-choice test, structured interview, writing exercise, performance exam) you may be asked to complete a secondary assessment before the recruitment is finalized. If a secondary assessment is scheduled, you will be notified by email with specific details. If a secondary assessment is not scheduled, department hiring interviews will occur during this time frame. Candidates who pass each stage in the process will be placed on an eligible list. Some candidates may receive extra points, for example, if you are a Veteran with an honorable discharge, or if you are a current City of Oakland resident. If you’re applying to a “restricted” posting and you are eligible as a current City employee, you may also receive additional points for your City service. Extra points are only applied to passing scores, so if you do not pass every element of the testing process, you cannot use extra points to pass. The City of Oakland reserves the right to modify the selection process and date of examination as necessary to conform to administrative or business necessity. The information contained in this announcement is subject to change and does not constitute either an expressed or implied contract. What’s in it for you? Work/Life Balance : 37.5 hour work weeks, and a flexible/hybrid remote schedule 15 paid holidays Vacation - 2 weeks per year minimum with the ability to accrue more depending on public sector years of service Retirement - CalPERS (California Public Employees’ Retirement System) with a pension formula of 2.5% @ 55 (for Classic CalPERS members) and 2% @ 62 for new CalPERS members. Classic Employees contribute 8% of pre-tax wages. The City of Oakland does not participate in Social Security Health - The City of Oakland pays for the cost of employee and eligible dependent coverage at the Kaiser rate. Other plans include Anthem, Blue Shield, United Health Care and other HMO and PPO plans Dental - The City of Oakland pays for Delta Dental full premium for employees and eligible dependents Vision - The City of Oakland pays for VSP full premium for employees and eligible dependents Sick leave - Employees accrue 12 days per year Deferred Compensation - 457(b) pre-tax plan and an after-tax ROTH 401(k)plan Other benefits include a Flexible Spending Account, Wellness Program, Employee Assistance Program, Life Insurance, Tuition Reimbursement, Employee Training, & possible Telecommuting. Applicants are required to submit criminal history information upon request after receiving a conditional offer of employment. If the requested information is not furnished in a timely manner, applicants will not qualify for further consideration and will be removed from the eligible list. Disaster Service Workers All employees are designated Disaster Service Workers through state and local law. Employees are required to complete all Disaster Service Worker-related training as assigned and to return to work as ordered in the event of an emergency. How to Apply Apply prior to the closing time of the job announcement and allow at least two to three hours to submit your application if you are a new user of the system. APPLICATIONS ARE ACCEPTED ONLINE ONLY. You may apply and view current openings by visiting our employment opportunities webpage at: http://agency.governmentjobs.com/oaklandca/default.cfm. If you do not have access to a computer, there are computer stations available at any City of Oakland Public Library. There are also workstations at the Human Resources Management Department, 150 Frank H. Ogawa Plaza, 2nd Floor, Oakland, CA 94612. Workstations are available during regular business hours (normally 9:00 a.m. to 5:00 p.m.). Our online application system is provided by NeoGov. If you have problems while applying online, please contact NeoGov's Live Applicant Support at (855) 524-5627 between 6:00 AM and 5:00 PM Pacific Time, Monday - Friday. You may also call the City of Oakland Human Resources Management Department during regular business hours at (510) 238-3112 for information; however, we are unable to provide technical support for the online application system. For recruitment-specific questions, please contact Alanna Butler at abutler@oaklandca.gov . The City of Oakland is committed to the wellbeing of its employees and offers comprehensive health and wellness services along with an array of other benefits for most positions. Benefits may include*: • CalPERS Medical • Dental • Vision • Medical Waiver Plan - Cash-In-Lieu • Flexible Spending Accounts • Commuter Benefits • Group & Supplemental Life Insurance • Employee Assistance Program (EAP) • Guaranteed Ride Home (GRH) • Pension Benefits • Deferred Compensation * Specific benefits may vary depending on the assignedspecific bargaining unit. Information regarding most benefits can be reviewed here: Employee Benefits Information Current MOUs may be reviewed here: City of Oakland Labor Agreements Closing Date/Time: 6/30/2024 11:59 PM Pacific
Cal State University (CSU) San Francisco
1600 Holloway Avenue, San Francisco, CA 94132, USA
*SFSU INTERNAL APPLICANTS ONLY* Working Title Library IT Support Specialist SF State University San Francisco State is an Equal Opportunity Employer and does not discriminate against persons on the basis of race, religion, color, ancestry, age, disability, genetic information, gender, gender identity, gender expression, marital status, medical condition, National origin, sex, sexual orientation, covered veteran status, or any other protected status. Reasonable accommodations will be provided for qualified applicants with disabilities who self-disclose by contacting the Senior Human Resources Manager. Applicants may visit titleix.sfsu.edu for more information on SF State's policy prohibiting discrimination, and how to file an online report using the procedures under Executive Order 1096 Revised. Inquiries can be directed to the campus Title IX Coordinator and Discrimination, Harassment, and Retaliation Administrator by calling (415) 338-2032 or emailing vpsaem@sfsu.edu. San Francisco State is a 100% Smoke/Vapor-Free Campus. Smoking or Vaping of any tobacco/plant-based substance is not permitted on any University properties. The person holding this position may be considered a "mandated reporter" under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. This position may be a "designated position" in the California State University's Conflict of Interest Code. The successful candidate accepting this position may be required to file Conflict of Interest forms subject to the regulations of the Fair Political Practices Commission. Department Library Appointment Type This is a Temporary position with a duration of one-year from start date. This Temporary appointment can be concluded prior to the stated temporary appointment end date, normally with a two-week notice period. Permanent status may be earned in this position if it is renewed for four years without a break in service in accordance with collective bargaining agreement provisions period. Time Base Full-Time Work Schedule Monday through Friday, from 8:00 am to 5:00 pm; varies depending on Library hours. May include evening and weekend shifts. Anticipated Hiring Range $4,280.00 - $4,494.00 Per Month ($51,360.00 - 53,928.00 Annually) Salary is commensurate with experience. Position Summary Provide hardware and software technical support to Library patrons and/or faculty and staff. Depending on operational need, this position will focus to varying degrees on supporting Library staff and faculty or patrons using the large public computing and study spaces in the Library. Typical duties include setting up, maintaining and troubleshooting hardware and software systems, assisting patrons and/or library staff and faculty to use computer hardware and software systems that support their professional or academic needs, and working at an Information Technology (IT) Services Help Desk. Position Information End User Support Provide direct end-user support for either Library staff and faculty in their offices, work areas and/or remotely or patrons in the Study Commons, Research Commons, Digital Media Studio MakerSpace, or elsewhere in the Library. Assist in the use of computers, software, digital media equipment, printers, and other specialized equipment available in the Library. Assist in the use of campus networks and online systems. Assist in the use of specialized technology-enhanced spaces, such as group study and instruction rooms. Work scheduled shifts at one of the IT service desks. Setup, Maintenance, Updates and Other Library IT Projects Under the direction of unit lead, setup and test new hardware / software and perform routine maintenance and updates on existing hardware and software systems. Assist with other Library IT tasks or projects as assigned. Other duties as assigned Minimum Qualifications To enter this classification, a basic foundation of knowledge and skills in technical information systems and application program packages is a prerequisite. This foundation would normally be obtained through a bachelor’s degree in computer science, information systems, educational technology, communications, or related fields, or similar certified coursework in applicable fields of study. Foundation knowledge and skills for the Information Technology Consultant, depending on the nature of the position assignment, may include working knowledge of common software application packages, equipment platforms, reference database systems and sources, and training methods and a basic understanding of networks, data communication, and multimedia systems. Incumbents at this level meet the entry qualifications as defined by the individual classification. The incumbent may be inexperienced or have limited experience in the specific technical field, but usually possesses the general education, training, license or certification pertinent to the body of the knowledge encompassed by the technical specialty. Typically, the incumbent works under direct supervision and is able to demonstrate a basic understanding of the standard principles and terminology associated with the technical specialty, address common problems of limited scope, and demonstrate work-ready communication skills. Preferred Qualifications Experience providing end-user technical support for both software and hardware problems, preferably in an academic setting. Experience setting up, maintaining, and troubleshooting large numbers of computers and software applications. Experience working with IT services’ productivity software, such as ticketing, disk imaging, computer sign on, shift management, and room utilization applications. Strong working knowledge of, and demonstrated ability to troubleshoot problems with, current Windows and Macintosh hardware, operating systems, common software applications, scanners, printers, projectors and copiers. Ability to communicate clearly with non-technical users as well as with IT staff in a dynamic team environment where projects and priorities can change quickly. Ability to accurately document problems patrons encounter with Library technology and related services and to effectively communicate those problems to the appropriate library staff and faculty. Ability to apply consultative skills to assess user needs and provide appropriate support. Ability to perform system, database, and network maintenance tasks and to use standard software packages. Experience working with an Integrated Library System. Experience with basic web tools, scripting, and data integration. Experience working with, or setting up server-based applications on windows and Linux servers. Knowledge of digital video and audio hardware and software, such as Final Cut Pro and the Adobe Creative Suite. Knowledge of specialized academic software, such as SPSS, Mathematica, and ARC GIS. Pre-Employment Requirements This position requires the successful completion of a background check. Eligibility to Work Applicants must be able to provide proof of US Citizenship or authorization to work in the United States, within three business days from their date of hire. Benefits Threaded through our Total Compensation package is a commitment to Bridging Life's Transitions. SF State is committed to providing our employees with a comprehensive program that rewards efforts that are appreciated by your colleagues, students and the customers we serve. We offer a competitive compensation package that includes Medical, Dental, Vision, Pension, 401k, Healthcare Savings Account, Life Insurance, Disability Insurance, Vacation and Sick Leave as well as State Holidays and a dynamic Fee Waiver program, all geared towards the University's commitment to attract, motivate and retain our employee. CSUEU Position (For CSUEU Positions Only) Eligible and qualified on-campus applicants, currently in bargaining units 2, 5, 7, and 9 are given hiring preference. Additional Information SF STATE IS NOT A SPONSORING AGENCY FOR STAFF OR MANAGEMENT POSITIONS. (i.e. H1-B VISAS). Thank you for your interest in employment with California State University (CSU). CSU is a state entity whose business operations reside within the State of California. Because of this, CSU prohibits hiring employees to perform CSU-related work outside of California with very limited exception. While this position may be eligible for occasional telework, all work is expected to be performed in the state of California, and this position is assigned to on-campus operations. CSU strongly encourages faculty, staff, and students who are accessing campus facilities to be immunized against COVID-19 or declare a medical or religious exemption from doing so. Any candidates advanced in a currently open search process are encouraged to comply with this requirement. The systemwide policy can be found at https://calstate.policystat.com/policy/9779821/latest/ and questions may be sent to hrwww@campus.edu. The Human Resources office is open Mondays through Fridays from 8 a.m. to 5 p.m., and can be reached at (415) 338-1872. Please note that this position, position requirements, application deadline and/or any other component of this position is subject to change or cancellation at any time. ***SFSU INTERNAL APPLICANTS ONLY*** Advertised: Jun 11 2024 Pacific Daylight Time Applications close: Closing Date/Time:
Jun 12, 2024
*SFSU INTERNAL APPLICANTS ONLY* Working Title Library IT Support Specialist SF State University San Francisco State is an Equal Opportunity Employer and does not discriminate against persons on the basis of race, religion, color, ancestry, age, disability, genetic information, gender, gender identity, gender expression, marital status, medical condition, National origin, sex, sexual orientation, covered veteran status, or any other protected status. Reasonable accommodations will be provided for qualified applicants with disabilities who self-disclose by contacting the Senior Human Resources Manager. Applicants may visit titleix.sfsu.edu for more information on SF State's policy prohibiting discrimination, and how to file an online report using the procedures under Executive Order 1096 Revised. Inquiries can be directed to the campus Title IX Coordinator and Discrimination, Harassment, and Retaliation Administrator by calling (415) 338-2032 or emailing vpsaem@sfsu.edu. San Francisco State is a 100% Smoke/Vapor-Free Campus. Smoking or Vaping of any tobacco/plant-based substance is not permitted on any University properties. The person holding this position may be considered a "mandated reporter" under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. This position may be a "designated position" in the California State University's Conflict of Interest Code. The successful candidate accepting this position may be required to file Conflict of Interest forms subject to the regulations of the Fair Political Practices Commission. Department Library Appointment Type This is a Temporary position with a duration of one-year from start date. This Temporary appointment can be concluded prior to the stated temporary appointment end date, normally with a two-week notice period. Permanent status may be earned in this position if it is renewed for four years without a break in service in accordance with collective bargaining agreement provisions period. Time Base Full-Time Work Schedule Monday through Friday, from 8:00 am to 5:00 pm; varies depending on Library hours. May include evening and weekend shifts. Anticipated Hiring Range $4,280.00 - $4,494.00 Per Month ($51,360.00 - 53,928.00 Annually) Salary is commensurate with experience. Position Summary Provide hardware and software technical support to Library patrons and/or faculty and staff. Depending on operational need, this position will focus to varying degrees on supporting Library staff and faculty or patrons using the large public computing and study spaces in the Library. Typical duties include setting up, maintaining and troubleshooting hardware and software systems, assisting patrons and/or library staff and faculty to use computer hardware and software systems that support their professional or academic needs, and working at an Information Technology (IT) Services Help Desk. Position Information End User Support Provide direct end-user support for either Library staff and faculty in their offices, work areas and/or remotely or patrons in the Study Commons, Research Commons, Digital Media Studio MakerSpace, or elsewhere in the Library. Assist in the use of computers, software, digital media equipment, printers, and other specialized equipment available in the Library. Assist in the use of campus networks and online systems. Assist in the use of specialized technology-enhanced spaces, such as group study and instruction rooms. Work scheduled shifts at one of the IT service desks. Setup, Maintenance, Updates and Other Library IT Projects Under the direction of unit lead, setup and test new hardware / software and perform routine maintenance and updates on existing hardware and software systems. Assist with other Library IT tasks or projects as assigned. Other duties as assigned Minimum Qualifications To enter this classification, a basic foundation of knowledge and skills in technical information systems and application program packages is a prerequisite. This foundation would normally be obtained through a bachelor’s degree in computer science, information systems, educational technology, communications, or related fields, or similar certified coursework in applicable fields of study. Foundation knowledge and skills for the Information Technology Consultant, depending on the nature of the position assignment, may include working knowledge of common software application packages, equipment platforms, reference database systems and sources, and training methods and a basic understanding of networks, data communication, and multimedia systems. Incumbents at this level meet the entry qualifications as defined by the individual classification. The incumbent may be inexperienced or have limited experience in the specific technical field, but usually possesses the general education, training, license or certification pertinent to the body of the knowledge encompassed by the technical specialty. Typically, the incumbent works under direct supervision and is able to demonstrate a basic understanding of the standard principles and terminology associated with the technical specialty, address common problems of limited scope, and demonstrate work-ready communication skills. Preferred Qualifications Experience providing end-user technical support for both software and hardware problems, preferably in an academic setting. Experience setting up, maintaining, and troubleshooting large numbers of computers and software applications. Experience working with IT services’ productivity software, such as ticketing, disk imaging, computer sign on, shift management, and room utilization applications. Strong working knowledge of, and demonstrated ability to troubleshoot problems with, current Windows and Macintosh hardware, operating systems, common software applications, scanners, printers, projectors and copiers. Ability to communicate clearly with non-technical users as well as with IT staff in a dynamic team environment where projects and priorities can change quickly. Ability to accurately document problems patrons encounter with Library technology and related services and to effectively communicate those problems to the appropriate library staff and faculty. Ability to apply consultative skills to assess user needs and provide appropriate support. Ability to perform system, database, and network maintenance tasks and to use standard software packages. Experience working with an Integrated Library System. Experience with basic web tools, scripting, and data integration. Experience working with, or setting up server-based applications on windows and Linux servers. Knowledge of digital video and audio hardware and software, such as Final Cut Pro and the Adobe Creative Suite. Knowledge of specialized academic software, such as SPSS, Mathematica, and ARC GIS. Pre-Employment Requirements This position requires the successful completion of a background check. Eligibility to Work Applicants must be able to provide proof of US Citizenship or authorization to work in the United States, within three business days from their date of hire. Benefits Threaded through our Total Compensation package is a commitment to Bridging Life's Transitions. SF State is committed to providing our employees with a comprehensive program that rewards efforts that are appreciated by your colleagues, students and the customers we serve. We offer a competitive compensation package that includes Medical, Dental, Vision, Pension, 401k, Healthcare Savings Account, Life Insurance, Disability Insurance, Vacation and Sick Leave as well as State Holidays and a dynamic Fee Waiver program, all geared towards the University's commitment to attract, motivate and retain our employee. CSUEU Position (For CSUEU Positions Only) Eligible and qualified on-campus applicants, currently in bargaining units 2, 5, 7, and 9 are given hiring preference. Additional Information SF STATE IS NOT A SPONSORING AGENCY FOR STAFF OR MANAGEMENT POSITIONS. (i.e. H1-B VISAS). Thank you for your interest in employment with California State University (CSU). CSU is a state entity whose business operations reside within the State of California. Because of this, CSU prohibits hiring employees to perform CSU-related work outside of California with very limited exception. While this position may be eligible for occasional telework, all work is expected to be performed in the state of California, and this position is assigned to on-campus operations. CSU strongly encourages faculty, staff, and students who are accessing campus facilities to be immunized against COVID-19 or declare a medical or religious exemption from doing so. Any candidates advanced in a currently open search process are encouraged to comply with this requirement. The systemwide policy can be found at https://calstate.policystat.com/policy/9779821/latest/ and questions may be sent to hrwww@campus.edu. The Human Resources office is open Mondays through Fridays from 8 a.m. to 5 p.m., and can be reached at (415) 338-1872. Please note that this position, position requirements, application deadline and/or any other component of this position is subject to change or cancellation at any time. ***SFSU INTERNAL APPLICANTS ONLY*** Advertised: Jun 11 2024 Pacific Daylight Time Applications close: Closing Date/Time:
Requirements MOS Code: None Education and Experience : Bachelor’s Degree or higher in Business Administration, Information Technology, Computer Information Systems, Microcomputer Technology or a related field and four (4) years of experience in a technical role providing maintenance of IT assets and asset management or related experience. Licenses and Certificates : Valid Texas Class "C" Driver's License or equivalent issued by another state by the time of appointment. Special Requirements : Applicants for positions assigned to the Department of Information Technology Services must pass a Criminal Justice Information Systems (CJIS) fingerprint-based background check within the first six months of appointment and maintain CJIS eligibility. CJIS requirements are related to system access and the following list of convictions and/or deferred adjudications will result in failure of the CJIS background check and disqualification and/or termination of employment; Felony convictions, Felony Deferred Adjudication, Class A or B Misdemeanor deferred adjudication, Class A or B misdemeanor convictions, and/or open arrest warrants for any criminal offense (felony or misdemeanor), and family violence convictions. General Purpose Under general direction, develops, maintains and administers the Information Technology asset management system(s) for the organization. Responsible for the daily and long-term strategic management of IT software and hardware assets. Typical Duties Manage, control and oversee IT assets for the duration of their lifecycle. Involves: Participates, engages, and collaborates in the acquisition and disposal processes of IT assets to ensure appropriate tracking and handling throughout the lifecycle. Performs periodic audits of the asset management system(s) to verify accuracy and take appropriate action to correct any discrepancies. Prepares documentation to disclose and communicate information discovered in various audits. Oversees and administers purchased software license inventory to ensure that the City is properly licensed. Participates in, supports, and coordinates any internal or external software audits. Conducting audits, security assurance compliance and validation of assets. Involves: Reviewing vendor contracts, reporting inventory and investigating missing or unaccounted for assets; ensuring all items and serial numbers are tagged, recorded, signed for, and checked for damages or issues. Develops, participates in and oversees processes for the receipt, disposition, tracking, refresh, and retirement and/or disposal of all incoming equipment, validate shipments, and update the IT asset inventory database(s). Utilizing an asset management software system or database to scan and log all technology assets received, maintain accurate inventory and update asset assignments throughout asset lifecycle. Develop and implement process improvements. Involves: Development and distribution of hardware and software metrics and inventory reports to assist management in budget and purchase decision-making. Identifies and determines opportunities for process improvement and contributes to the development of processes and procedures. Enhancing the strategies in technology spending by tracking company assets within the Configuration Management Database. Eliminate waste and advise on making the best use of existing IT resources, avoiding unnecessary asset purchases, assist in the procurement strategies for IT hardware acquisition. Assist in creating and implementing continual enhancement of asset management policies and procedures. Assist and support IT hardware deployments. Involves: Performing analysis on IT inventory, provide KPI/Metric information and standardized reporting on a scheduled basis and unscheduled reporting as requested by management. General Information For complete job specification, click here . Note: This is an unclassified contract position. Note: Applicants are encouraged to apply immediately. This position will close when a preset number of qualified applications have been received. Note: Applicant with a foreign degree must have all relevant documents translated and evaluated by a College, University, or Credentials Evaluation Services Department prior to submitting them to the Human Resources Department. A résumé and/or other documents will not be accepted in lieu of a completed application. Comments such as “See résumé” are not acceptable and will result in the application being considered incomplete. To qualify for this position, the required education, experience, knowledge and skills must be clearly stated on your application’s employment history. We do not use any information on your resume to review if you meet the minimum qualifications for this position. Failure to fully detail all experience and job duties in the application, or copying/pasting directly from the job specification, or responses referring to your résumé will eliminate you from consideration for the position. BENEFITS LIFE AND HEALTH INSURANCE The City of El Paso is a self-insured entity with a third-party administrator for Medical and Pharmacy benefits. Basic Life Insurance Coverage is available at no cost to eligible employees. Additional Life Insurance and coverage for your dependents are also available. Employees can select optional Dental, Vision, and Short Term Disability coverage. Employees also have the option to participate in a Health Savings Account or Flexible Spending Account (healthcare and/or dependent care for daycare expenses). All of these insurance and coverage options can be configured within a month of your new employee orientation date. An Employee Assistance Program (EAP) with access to mental health sessions, therapy, and more is available at no cost. A trained counselors are also available to help you and your dependents cope with life’s stressors so that you can live a happy productive lifestyle. The City’s Wellness Program seeks to promote better health and wellness amongst the workforce through various programs and incentives in which employees may choose to participate in, to include wellness education, fitness tests, biometric screenings, group fitness, health coaching and so much more! Keep Learning, Growing & Reinventing Yourself! The City of El Paso's Tuition Assistance Program encourages employee personal and professional development by sharing educational costs with those employees who have successfully completed their original probation, and in turn retain a skillful workforce. Each year, employees can obtain Tuition Assistance for Degree, Certifications, Continuing Education, and Books & Equipment. ELIGIBILITY FOR VACATION LEAVE All regular employees who are regularly scheduled to work on an average, a minimum of twenty (20) hours per week, who have held a position in the City Service for a period of six months from date of employment, shall be eligible for vacation allowance as hereinafter set forth. Part-time employees shall accrue vacation leave at a pro-rated amount of full-time entitlement based on the number of hours that they are scheduled to work. Employees covered by collective bargaining agreements shall accrue vacation as provided in the applicable agreement. Regular employees in the City Service shall accrue vacation credit at the following rates per pay period, calculated from the date of employment of each employee: For 0 - 5 years of service (12 days): 40 hour per week employees - 3.70 hours per biweekly pay period For >5 to 15 years of service (17 days): 40 hour per week employees - 5.24 hours per biweekly pay period For >15 or more years of service (20 days): 40 hour per week employees - 6.16 hours per biweekly pay period SICK LEAVE WITH PAY Employees shall be entitled to accrue sick leave with pay in accordance with the Rules of the Civil Service Commission. ACCIDENT WITH PAY LEAVE The Amended Section 4.4 of the Ordinance shall become effective upon adoption and shall apply to occupational injuries and occupational diseases occurring on and after date of adoption. Occupational injuries and occupational diseases occurring before such date will be governed by the Ordinance in effect at the time of the date of injury or disease. PREGNANCY LEAVE A) Pregnancy shall be treated the same as any other temporary physical disability. B) An employee on pregnancy leave shall use accumulated and unused regular sick leave time and then (unless granted use of special sick leave) shall be on leave without pay, unless the employee chooses to use any accumulated and unused annual leave. C) An employee going on pregnancy leave shall give written notice to her department head with appropriate medical verification. Before returning to work from pregnancy leave, the individual will provide appropriate medical documentation releasing the employee to return to work, as is required for any individual who has been on leave for a temporary physical disability. LEGAL HOLIDAYS The following days are hereby declared legal holidays for all the City departments, provided that the provisions of this section shall not apply to members of the Fire Department whose duties are to prevent or extinguish fires, or to members of the Police Department whose duties are those of law enforcement: (Amended 10/03/95) 1.First day of January (New Year's Day) 2.Third Monday in January (Martin Luther King Holiday) 3. Thirty-first day in March(Cesar Chavez Day) 4.Last Monday in May (Memorial Day) 5. June 19 (Juneteenth) 6.Fourth day of July (Independence Day) 7.First Monday in September (Labor Day) 8. Eleventh Day in November (Veteran's Day) 9.Fourth Thursday in November (Thanksgiving Day) 10. The Friday following the fourth Thursdayin November (Day after Thanksgiving) 11.Twenty-fifth Day in December (Christmas Day) 12.Employee's Birthday In addition to the above days, the following days are also declared to be legal holidays:1. Any day designated as a holiday by City Council.2. When any legal holiday falls on a Saturday, the preceding Friday shall be considered a legal holiday.3. When any legal holiday falls on a Sunday, the following business day shall be considered a legal holiday. Closing Date/Time: Continuous
Apr 26, 2024
Full Time
Requirements MOS Code: None Education and Experience : Bachelor’s Degree or higher in Business Administration, Information Technology, Computer Information Systems, Microcomputer Technology or a related field and four (4) years of experience in a technical role providing maintenance of IT assets and asset management or related experience. Licenses and Certificates : Valid Texas Class "C" Driver's License or equivalent issued by another state by the time of appointment. Special Requirements : Applicants for positions assigned to the Department of Information Technology Services must pass a Criminal Justice Information Systems (CJIS) fingerprint-based background check within the first six months of appointment and maintain CJIS eligibility. CJIS requirements are related to system access and the following list of convictions and/or deferred adjudications will result in failure of the CJIS background check and disqualification and/or termination of employment; Felony convictions, Felony Deferred Adjudication, Class A or B Misdemeanor deferred adjudication, Class A or B misdemeanor convictions, and/or open arrest warrants for any criminal offense (felony or misdemeanor), and family violence convictions. General Purpose Under general direction, develops, maintains and administers the Information Technology asset management system(s) for the organization. Responsible for the daily and long-term strategic management of IT software and hardware assets. Typical Duties Manage, control and oversee IT assets for the duration of their lifecycle. Involves: Participates, engages, and collaborates in the acquisition and disposal processes of IT assets to ensure appropriate tracking and handling throughout the lifecycle. Performs periodic audits of the asset management system(s) to verify accuracy and take appropriate action to correct any discrepancies. Prepares documentation to disclose and communicate information discovered in various audits. Oversees and administers purchased software license inventory to ensure that the City is properly licensed. Participates in, supports, and coordinates any internal or external software audits. Conducting audits, security assurance compliance and validation of assets. Involves: Reviewing vendor contracts, reporting inventory and investigating missing or unaccounted for assets; ensuring all items and serial numbers are tagged, recorded, signed for, and checked for damages or issues. Develops, participates in and oversees processes for the receipt, disposition, tracking, refresh, and retirement and/or disposal of all incoming equipment, validate shipments, and update the IT asset inventory database(s). Utilizing an asset management software system or database to scan and log all technology assets received, maintain accurate inventory and update asset assignments throughout asset lifecycle. Develop and implement process improvements. Involves: Development and distribution of hardware and software metrics and inventory reports to assist management in budget and purchase decision-making. Identifies and determines opportunities for process improvement and contributes to the development of processes and procedures. Enhancing the strategies in technology spending by tracking company assets within the Configuration Management Database. Eliminate waste and advise on making the best use of existing IT resources, avoiding unnecessary asset purchases, assist in the procurement strategies for IT hardware acquisition. Assist in creating and implementing continual enhancement of asset management policies and procedures. Assist and support IT hardware deployments. Involves: Performing analysis on IT inventory, provide KPI/Metric information and standardized reporting on a scheduled basis and unscheduled reporting as requested by management. General Information For complete job specification, click here . Note: This is an unclassified contract position. Note: Applicants are encouraged to apply immediately. This position will close when a preset number of qualified applications have been received. Note: Applicant with a foreign degree must have all relevant documents translated and evaluated by a College, University, or Credentials Evaluation Services Department prior to submitting them to the Human Resources Department. A résumé and/or other documents will not be accepted in lieu of a completed application. Comments such as “See résumé” are not acceptable and will result in the application being considered incomplete. To qualify for this position, the required education, experience, knowledge and skills must be clearly stated on your application’s employment history. We do not use any information on your resume to review if you meet the minimum qualifications for this position. Failure to fully detail all experience and job duties in the application, or copying/pasting directly from the job specification, or responses referring to your résumé will eliminate you from consideration for the position. BENEFITS LIFE AND HEALTH INSURANCE The City of El Paso is a self-insured entity with a third-party administrator for Medical and Pharmacy benefits. Basic Life Insurance Coverage is available at no cost to eligible employees. Additional Life Insurance and coverage for your dependents are also available. Employees can select optional Dental, Vision, and Short Term Disability coverage. Employees also have the option to participate in a Health Savings Account or Flexible Spending Account (healthcare and/or dependent care for daycare expenses). All of these insurance and coverage options can be configured within a month of your new employee orientation date. An Employee Assistance Program (EAP) with access to mental health sessions, therapy, and more is available at no cost. A trained counselors are also available to help you and your dependents cope with life’s stressors so that you can live a happy productive lifestyle. The City’s Wellness Program seeks to promote better health and wellness amongst the workforce through various programs and incentives in which employees may choose to participate in, to include wellness education, fitness tests, biometric screenings, group fitness, health coaching and so much more! Keep Learning, Growing & Reinventing Yourself! The City of El Paso's Tuition Assistance Program encourages employee personal and professional development by sharing educational costs with those employees who have successfully completed their original probation, and in turn retain a skillful workforce. Each year, employees can obtain Tuition Assistance for Degree, Certifications, Continuing Education, and Books & Equipment. ELIGIBILITY FOR VACATION LEAVE All regular employees who are regularly scheduled to work on an average, a minimum of twenty (20) hours per week, who have held a position in the City Service for a period of six months from date of employment, shall be eligible for vacation allowance as hereinafter set forth. Part-time employees shall accrue vacation leave at a pro-rated amount of full-time entitlement based on the number of hours that they are scheduled to work. Employees covered by collective bargaining agreements shall accrue vacation as provided in the applicable agreement. Regular employees in the City Service shall accrue vacation credit at the following rates per pay period, calculated from the date of employment of each employee: For 0 - 5 years of service (12 days): 40 hour per week employees - 3.70 hours per biweekly pay period For >5 to 15 years of service (17 days): 40 hour per week employees - 5.24 hours per biweekly pay period For >15 or more years of service (20 days): 40 hour per week employees - 6.16 hours per biweekly pay period SICK LEAVE WITH PAY Employees shall be entitled to accrue sick leave with pay in accordance with the Rules of the Civil Service Commission. ACCIDENT WITH PAY LEAVE The Amended Section 4.4 of the Ordinance shall become effective upon adoption and shall apply to occupational injuries and occupational diseases occurring on and after date of adoption. Occupational injuries and occupational diseases occurring before such date will be governed by the Ordinance in effect at the time of the date of injury or disease. PREGNANCY LEAVE A) Pregnancy shall be treated the same as any other temporary physical disability. B) An employee on pregnancy leave shall use accumulated and unused regular sick leave time and then (unless granted use of special sick leave) shall be on leave without pay, unless the employee chooses to use any accumulated and unused annual leave. C) An employee going on pregnancy leave shall give written notice to her department head with appropriate medical verification. Before returning to work from pregnancy leave, the individual will provide appropriate medical documentation releasing the employee to return to work, as is required for any individual who has been on leave for a temporary physical disability. LEGAL HOLIDAYS The following days are hereby declared legal holidays for all the City departments, provided that the provisions of this section shall not apply to members of the Fire Department whose duties are to prevent or extinguish fires, or to members of the Police Department whose duties are those of law enforcement: (Amended 10/03/95) 1.First day of January (New Year's Day) 2.Third Monday in January (Martin Luther King Holiday) 3. Thirty-first day in March(Cesar Chavez Day) 4.Last Monday in May (Memorial Day) 5. June 19 (Juneteenth) 6.Fourth day of July (Independence Day) 7.First Monday in September (Labor Day) 8. Eleventh Day in November (Veteran's Day) 9.Fourth Thursday in November (Thanksgiving Day) 10. The Friday following the fourth Thursdayin November (Day after Thanksgiving) 11.Twenty-fifth Day in December (Christmas Day) 12.Employee's Birthday In addition to the above days, the following days are also declared to be legal holidays:1. Any day designated as a holiday by City Council.2. When any legal holiday falls on a Saturday, the preceding Friday shall be considered a legal holiday.3. When any legal holiday falls on a Sunday, the following business day shall be considered a legal holiday. Closing Date/Time: Continuous