CHARLESTON COUNTY, SC
North Charleston, South Carolina, United States
Description To oversee, track, and provide compliance assurance for all County facility maintenance and service contracts as well as internal building services performed by Charleston County. Additional responsibilities may include coordinated routine inspection (as required) to ensure compliance of contracted vendors in the delivery of goods and services. Hiring Range: $60,840 - $79,684 (Estimated Annual Salary) OPEN UNTIL FILLED - APPLICATION REVIEW BEGINS IMMEDIATELY Duties and Responsibilities ESSENTIAL FUNCTIONS: Develop, maintain, and implement detailed working performance schedules for contracted services for all Charleston County facilities. These schedules will be developed from inspection reports required by every vendor contracted with Charleston County facilities for preventative maintenance services performed. Inspections of County facilities will be conducted as warrantied to ensure compliance. Preferably, required inspections should follow a reported violation of contract compliance whereby, a vendor is not meeting specific contract compliance factors. Any inspections are to be documented properly and that documentation should be cataloged for reference, discussions with vendor, or future use should a non-conformance warning/reprimand be warrantied. Respond to internal client concerns in a timely manner and address those concerns with the proper contracted vendors or internal facilities team members. Procurement’s contracts compliance officer should be notified and kept in the loop should a complaint/concern escalate. As quality assurance analyst II, development of a close relationship with Procurement is vital to a cooperative, working environment to ensure contract guidelines are being met in full. Any variations in contract performance should be discussed with the Contracts Supervisor and if necessary, alleviated to Procurement’s Contracts Compliance Officer. Maintain, implement, and track vendor non conformance forms for vendor contractual performance violations and report continuous performance violations as required to both the Contracts Supervisor and Procurement. Coordinate routine scheduled meetings with contracted vendors to review contractual obligations and review county expectations. Further, include internal facilities team members in these meetings for any building where there is a facility manager, facility maintenance supervisor, facility technical maintenance manager, or other designated individual assigned. Vendor meetings can also include lease tenants who receive contracted services as a benefit of a contracted service. Schedule, track and verify service completion through the analysis of inspection reports provided by the vendor. For contracted vendors who do not provide monthly inspection reports, those vendors are required to provide status updates during regularly scheduled meetings between the County and the vendor. Primary vendor liaison point of contact for County Facilities and will assist in providing conflict resolution between the vendor and County end user. Assist with implementation of Capital Projects Team transfer of capital projects to operational assets. Assist in building and maintaining database in the County’s Integrated Workplace Management System (IWMS), vendors and predictive maintenance schedules for contracted services. Assist contracts supervisor with mid-year reconciliations and budgeting of contracted service PO’s by tracking actual expenses and financial analysis for certain types of services procured throughout the year to include a cost per service scenario vs. a set contracted rate. Respond to Safety and Risk inspections conducted and have contracted vendors correct any non-compliance items identified by Safety and Risk during an inspection. Notify Safety and Risk of corrected deficiencies completed by contracted vendors. Perform other duties as assigned or assumes other responsibilities as apparent, warrantied, or assigned. May be designated to report to work during hazardous weather or emergency conditions as well as participate in EOC exercises/evacuations. Assist vendors with identification badges as required for security services for Charleston County. Assist all other vendors with access to County facilities for routine services; afterhours, holidays, and emergency services (outside of normal business hours) and coordinate with internal staff and external county departments. Assist with obtaining video footage for County leadership, the County’s legal dept., Safety and Risk Dept. regarding claims brought forth to the County. Assist law enforcement in providing video footage of incidents involving law enforcement on County properties. Works with Contracts Supervisor to create and teach contracts and quality assurance operations to both internal facilities staff and outside County Departments. Serves as a backup for the Contracts Supervisor in their absence. Assists Contracts Supervisor in obtaining quotes for various services based on scope and frequencies. Coordinate with contracted vendors on behalf of Facilities Management as it pertains to outstanding quotes and repairs to non-functioning contracted equipment, specifically contracts that do not include repairs as part of the scope of services. Minimum Qualifications Associates/Bachelors Degree from an accredited institution preferred, and 10+ years or more of experience in quality assurance, contracting, performance management, property management; or any equivalent combination of experience and training that provides the knowledge, skills and abilities necessary to perform the work. Knowledge and Experience of working in Microsoft Office software required. Prior Maintenance, Construction, quality assurance, or Contracts experience is preferred. A Valid driver’s license is required. Knowledge, Skills and Abilities SUCCESS FACTORS: Comprehensive knowledge of Charleston County policies and procedures. Comprehensive knowledge of County Facilities Contracts and Contracted Services. Comprehensive knowledge of Charleston County Assets and Department Functions. Ability to prepare and present accurate and reliable reports containing findings and recommendations. Ability to use logical and creative thought processes to develop solutions according to written specifications and/or oral instructions. * Ability to compile and synthesize large quantities of data, assist in analyzing data according to need and convey I Information for presentation to leadership. * Ability to perform a wide variety of duties and responsibilities with accuracy and speed under the pressure of time-sensitive deadlines. * Ability to track key performance indicators and trends in service performance. * Ability to establish credibility with Facilities and Maintenance Managers, Supervisors, Technicians, the Contracts * Supervisor, and the Procurement Department Team. * Must possess interpersonal skills to work cooperatively with a broad variety of County Departments and users as well as contracted vendors and other service providers. * Ability to understand and follow oral and/or written policies, procedures and instructions. * Ability and willing to quickly learn and put to use new skills and knowledge brought about by rapidly changing information and/or technology. * Ability to use integrity, ingenuity and inventiveness in the performance of assigned tasks. Charleston County offers competitive pay and a comprehensive benefits package to its employees, including but not limited to: Health, Dental, Vision and Life Insurance Optional Life and Disability Insurance Optional Medical and Dependent Care Spending Accounts Annual and Sick Leave Fourteen (14) recognized Holidays South Carolina Retirement System (SCRS) State Retirement Plan Police Officers Retirement System (PORS - as applicable) Optional Deferred Compensation Program Longevity and Merit Pay Increases Optional Federal Credit Union Membership Leadership, Professional and Skill Development Training Employee Assistance Program Employee Well-being Program For more information, visit our benefits page .
Jul 27, 2024
Full Time
Description To oversee, track, and provide compliance assurance for all County facility maintenance and service contracts as well as internal building services performed by Charleston County. Additional responsibilities may include coordinated routine inspection (as required) to ensure compliance of contracted vendors in the delivery of goods and services. Hiring Range: $60,840 - $79,684 (Estimated Annual Salary) OPEN UNTIL FILLED - APPLICATION REVIEW BEGINS IMMEDIATELY Duties and Responsibilities ESSENTIAL FUNCTIONS: Develop, maintain, and implement detailed working performance schedules for contracted services for all Charleston County facilities. These schedules will be developed from inspection reports required by every vendor contracted with Charleston County facilities for preventative maintenance services performed. Inspections of County facilities will be conducted as warrantied to ensure compliance. Preferably, required inspections should follow a reported violation of contract compliance whereby, a vendor is not meeting specific contract compliance factors. Any inspections are to be documented properly and that documentation should be cataloged for reference, discussions with vendor, or future use should a non-conformance warning/reprimand be warrantied. Respond to internal client concerns in a timely manner and address those concerns with the proper contracted vendors or internal facilities team members. Procurement’s contracts compliance officer should be notified and kept in the loop should a complaint/concern escalate. As quality assurance analyst II, development of a close relationship with Procurement is vital to a cooperative, working environment to ensure contract guidelines are being met in full. Any variations in contract performance should be discussed with the Contracts Supervisor and if necessary, alleviated to Procurement’s Contracts Compliance Officer. Maintain, implement, and track vendor non conformance forms for vendor contractual performance violations and report continuous performance violations as required to both the Contracts Supervisor and Procurement. Coordinate routine scheduled meetings with contracted vendors to review contractual obligations and review county expectations. Further, include internal facilities team members in these meetings for any building where there is a facility manager, facility maintenance supervisor, facility technical maintenance manager, or other designated individual assigned. Vendor meetings can also include lease tenants who receive contracted services as a benefit of a contracted service. Schedule, track and verify service completion through the analysis of inspection reports provided by the vendor. For contracted vendors who do not provide monthly inspection reports, those vendors are required to provide status updates during regularly scheduled meetings between the County and the vendor. Primary vendor liaison point of contact for County Facilities and will assist in providing conflict resolution between the vendor and County end user. Assist with implementation of Capital Projects Team transfer of capital projects to operational assets. Assist in building and maintaining database in the County’s Integrated Workplace Management System (IWMS), vendors and predictive maintenance schedules for contracted services. Assist contracts supervisor with mid-year reconciliations and budgeting of contracted service PO’s by tracking actual expenses and financial analysis for certain types of services procured throughout the year to include a cost per service scenario vs. a set contracted rate. Respond to Safety and Risk inspections conducted and have contracted vendors correct any non-compliance items identified by Safety and Risk during an inspection. Notify Safety and Risk of corrected deficiencies completed by contracted vendors. Perform other duties as assigned or assumes other responsibilities as apparent, warrantied, or assigned. May be designated to report to work during hazardous weather or emergency conditions as well as participate in EOC exercises/evacuations. Assist vendors with identification badges as required for security services for Charleston County. Assist all other vendors with access to County facilities for routine services; afterhours, holidays, and emergency services (outside of normal business hours) and coordinate with internal staff and external county departments. Assist with obtaining video footage for County leadership, the County’s legal dept., Safety and Risk Dept. regarding claims brought forth to the County. Assist law enforcement in providing video footage of incidents involving law enforcement on County properties. Works with Contracts Supervisor to create and teach contracts and quality assurance operations to both internal facilities staff and outside County Departments. Serves as a backup for the Contracts Supervisor in their absence. Assists Contracts Supervisor in obtaining quotes for various services based on scope and frequencies. Coordinate with contracted vendors on behalf of Facilities Management as it pertains to outstanding quotes and repairs to non-functioning contracted equipment, specifically contracts that do not include repairs as part of the scope of services. Minimum Qualifications Associates/Bachelors Degree from an accredited institution preferred, and 10+ years or more of experience in quality assurance, contracting, performance management, property management; or any equivalent combination of experience and training that provides the knowledge, skills and abilities necessary to perform the work. Knowledge and Experience of working in Microsoft Office software required. Prior Maintenance, Construction, quality assurance, or Contracts experience is preferred. A Valid driver’s license is required. Knowledge, Skills and Abilities SUCCESS FACTORS: Comprehensive knowledge of Charleston County policies and procedures. Comprehensive knowledge of County Facilities Contracts and Contracted Services. Comprehensive knowledge of Charleston County Assets and Department Functions. Ability to prepare and present accurate and reliable reports containing findings and recommendations. Ability to use logical and creative thought processes to develop solutions according to written specifications and/or oral instructions. * Ability to compile and synthesize large quantities of data, assist in analyzing data according to need and convey I Information for presentation to leadership. * Ability to perform a wide variety of duties and responsibilities with accuracy and speed under the pressure of time-sensitive deadlines. * Ability to track key performance indicators and trends in service performance. * Ability to establish credibility with Facilities and Maintenance Managers, Supervisors, Technicians, the Contracts * Supervisor, and the Procurement Department Team. * Must possess interpersonal skills to work cooperatively with a broad variety of County Departments and users as well as contracted vendors and other service providers. * Ability to understand and follow oral and/or written policies, procedures and instructions. * Ability and willing to quickly learn and put to use new skills and knowledge brought about by rapidly changing information and/or technology. * Ability to use integrity, ingenuity and inventiveness in the performance of assigned tasks. Charleston County offers competitive pay and a comprehensive benefits package to its employees, including but not limited to: Health, Dental, Vision and Life Insurance Optional Life and Disability Insurance Optional Medical and Dependent Care Spending Accounts Annual and Sick Leave Fourteen (14) recognized Holidays South Carolina Retirement System (SCRS) State Retirement Plan Police Officers Retirement System (PORS - as applicable) Optional Deferred Compensation Program Longevity and Merit Pay Increases Optional Federal Credit Union Membership Leadership, Professional and Skill Development Training Employee Assistance Program Employee Well-being Program For more information, visit our benefits page .
City of Portland, Oregon
Portland, Oregon, United States
The Position J ob Appointment: Regular, Full time Work Schedule: Monday - Friday, 8am-5pm. Alternate schedule may be available. Work Location: Hybrid. In-Person work to be conducted at The Portland Building, 1120 SW 5th Avenue. Remote work must be performed within Oregon or Washington. For more information, click here . Benefits: Please check our benefit tab for an overview of benefit for this position Application Material: Please click APPLY to submit your application via the City of Portland’s online portal. You will need to attach a cover letter and resume. About the Position: The HR Systems, Payroll, and Business Services Manager directs and manages the City’s central HR systems, integrating technology to improve efficiency and accuracy. This position also oversees the development and implementation of rules, policies, procedures, and programs related to citywide pay practices. This role is crucial for ensuring effective and compliant HR operations. Additionally, this position manages BHR business services, including providing budget, finance, and strategic support. In this role, you will: Direct, organize and manage the work of division team members: Plan, organize and manage the work of staff to achieve the established goals and performance objectives. Provide mentoring, coaching, and recognition or corrective action, as needed. Proactively lead and manage HR systems enhancements : Develop and implement strategies, programs, and work plans to address legal changes, operational issues, and systemic improvements. Collaborate and consult : Work with City leadership, business process owners, and BHR teams to solve HCM issues, address emerging business needs, and improve citywide HR processes, including developing performance measures and managing training and change management. Oversee and prioritize HR projects : Manage citywide HCM projects, including new system implementations and updates, and identify, review, and prioritize HR process and policy requirements for system integration and comprehensive service delivery. Develop and manage HR policies and processes: Draft, update, and implement policies and standard operating procedures necessary to administer the City’s HR system, oversee core HCM module activities (including Organizational Management, Personnel Administration, Time Management, and Payroll), and ensure data integrity through audit processes. Coordinate communication and collaboration: Communicate changes in HR policies and processes to City management, handle audit inquiries, and collaborate with stakeholders to improve efficiency, resolve issues, and enhance the effectiveness of City HR operations. Manage the BHR Business Services function: Manage bureau finance, contracts, Operating Bureau Personnel Administration, timekeeping, procurement, facilities and technology resources and planning. As an ideal candidate, you are: People Leader: You advocate for your team and empower staff to thrive in a fast-paced work environment. DEI Focused: You create a culture of respect, inclusion, collaboration, and accountability. Excellent Communicator: You are an active listener and strong communicator to both technical and non-technical individuals at all levels. Collaborative: You are customer service oriented and establish/maintain effective work relationships with many stakeholders to resolve issues and meet business needs Proactive : You seek out innovative solutions, drive continuous improvements, and excel in change management. Flexible : You remain agile and calm in a continually evolving environment, constantly learning, and keeping pace with changes. About the Bureau: The Bureau of Human Resources (BHR) is dedicated to working collaboratively with our City partners to maximize the potential of our greatest asset - our employees. We embrace change and the opportunity it brings. We are focused on delivering quality customer service and are committed to recruiting, developing, rewarding, and retaining our workforce. Questions? Jaclyn Snyder, Senior Recruiter Bureau of Human Resources Jaclyn.Snyder@portlandoregon.gov To Qualify Applicants must specifically address and demonstrate in their resume and cover letter how their education, training and/or experience, meets each of the following minimum qualifications. Any combination of education and experience that is equivalent to the following minimum qualifications is acceptable: Education/Training: Bachelor’s degree from an accredited college or university with major course work in business administration, public administration, or field related to human resources management; Experience: Five (5) years of progressively responsible experience developing, implementing, and managing programs, projects and/or personnel functions related to human resources management and human resources information systems, including a minimum of three (3) years in a supervisory role. A successful candidate may possess the following knowledge, skills and abilities: Expert knowledge of core SAP HCM systems, which include functional and technical understanding of Personnel Administration, Organizational Management, Time Management, Payroll Modules, Benefits, Personal Development, and Finance Modules- including their interdependencies with each other and with custom development objects in SAP. Knowledge of systems analysis, design, development, quality assurance test planning, and execution to implement technical changes in SAP or other ERP systems. Experience effectively applying and integrating federal, state, and local laws, human resources rules, and labor contract provisions into business processes and technical design of HR systems to ensure legal compliance. Experience managing projects, including developing work plans, setting priorities, managing resources, and delivering results within specific time constraints. Ability to manage a multicultural workforce, promote an equitable work environment, and apply equitable program practices to diverse and complex City services. Ability to analyze and evaluate business needs, exercise independent judgement within policies and guidelines, and recommend and implemental appropriate solutions. Experience developing and implementing performance metrics and indicators for assigned program areas, with a focus on customer service, quality assurance, and continuous process improvement. Experience effectively managing assigned program areas, including organizing, directing, motivating, engaging, and evaluating employees; monitoring and controlling budget and financial resources. The Recruitment Process STEP 1: Apply online between September 16 , 2024 - October 7, 2024 Required Application Materials: Resume Cover Letter Answer to three (3) Supplemental Questions (click on the Questions tab to preview the questions) Optional Application Materials: Veteran documents to request for Veteran Preference (ex, DD214-Member 4, VA Benefit Letter, etc.) Application Tips: Your cover letter should include details describing your education, training and/or experience, and where obtained, which clearly reflects your qualifications for each of the numbered items in the "To Qualify" section of this announcement. Your resume should support the details described in your cover letter. Salary Range/Equity Pay Analysis : Please note per the Oregon State Pay Equity Law your salary is determined based on the experience and education listed in your resume/application. It is strongly encouraged to include any transferable experience (paid or unpaid regardless of how recent) to ensure your offer is reflective of all directly related and equivalent experience. Do not attach materials not requested. All completed applications for this position must be submitted no later than on the closing date and time of this recruitment. All applications must be submitted via the City's online application process. E-mailed and/or faxed applications will not be accepted. You can use AI tools to assist with your job application, but please make sure to personalize your responses to supplemental questions. Avoid copying and pasting; instead, use AI to generate ideas and then tailor them to reflect your own experiences and skills. Step 2: Minimum Qualification Evaluation: Week of October 7, 2024 An evaluation of each applicant's training and paid and unpaid experience, as demonstrated in their resume and cover letter, weighted 100%. Your resume and cover letter will be the basis for our evaluation of your qualifications for this position. Incomplete or inappropriate information may result in disqualification. You have 14 days from the notice of the minimum qualification evaluation results to let us know if you like to review and discuss your evaluation result. Please read the City of Portland Administrative Rule 3.01 for complete information. Additional evaluation may be required prior to establishment of the eligible list and/or final selection. Step 3: Establishment of Eligible List: Week of October 14, 2024 Candidates who meet the minimum qualifications will be placed on the equally ranked eligible list. Step 4: Selection (Interview): November Hiring bureau will review and select candidates to interview. Please note, the selection process may take up to 90 days from the notification of being placed on the eligible list. Step 5: Offer of Employment: December Step 6: Start Date: January A start date will be determined after all conditions of employment have been met. *Timeline is approximate and subject to change* Additional Information Click here for additional information regarding the following: Veteran Preference ADA, Pregnancy, and Religious Accommodations Work Status Equal Employment Opportunity A Career with the City of Portland offers many Employee Benefits We offer a comprehensive benefits package, including but not limited to Health Care (Medical, Vision and Dental) Carrot Fertility Wellness Benefits Life Insurance Long-term disability coverage to eligible employees and their families. Employee Assistance Plan Flexible Spending Accounts Retirement Oregon Public Employees Retirement System (PERS), including contributions to the PERS IAP plan paid by employer Family Medical Leave City Paid Parental Leave AND SO MANY MORE! Benefits may vary depending on bargaining unit and employment status. Click here to review the many different benefits the City of Portland offers . Closing Date/Time: 10/7/2024 11:59 PM Pacific
Sep 17, 2024
Full Time
The Position J ob Appointment: Regular, Full time Work Schedule: Monday - Friday, 8am-5pm. Alternate schedule may be available. Work Location: Hybrid. In-Person work to be conducted at The Portland Building, 1120 SW 5th Avenue. Remote work must be performed within Oregon or Washington. For more information, click here . Benefits: Please check our benefit tab for an overview of benefit for this position Application Material: Please click APPLY to submit your application via the City of Portland’s online portal. You will need to attach a cover letter and resume. About the Position: The HR Systems, Payroll, and Business Services Manager directs and manages the City’s central HR systems, integrating technology to improve efficiency and accuracy. This position also oversees the development and implementation of rules, policies, procedures, and programs related to citywide pay practices. This role is crucial for ensuring effective and compliant HR operations. Additionally, this position manages BHR business services, including providing budget, finance, and strategic support. In this role, you will: Direct, organize and manage the work of division team members: Plan, organize and manage the work of staff to achieve the established goals and performance objectives. Provide mentoring, coaching, and recognition or corrective action, as needed. Proactively lead and manage HR systems enhancements : Develop and implement strategies, programs, and work plans to address legal changes, operational issues, and systemic improvements. Collaborate and consult : Work with City leadership, business process owners, and BHR teams to solve HCM issues, address emerging business needs, and improve citywide HR processes, including developing performance measures and managing training and change management. Oversee and prioritize HR projects : Manage citywide HCM projects, including new system implementations and updates, and identify, review, and prioritize HR process and policy requirements for system integration and comprehensive service delivery. Develop and manage HR policies and processes: Draft, update, and implement policies and standard operating procedures necessary to administer the City’s HR system, oversee core HCM module activities (including Organizational Management, Personnel Administration, Time Management, and Payroll), and ensure data integrity through audit processes. Coordinate communication and collaboration: Communicate changes in HR policies and processes to City management, handle audit inquiries, and collaborate with stakeholders to improve efficiency, resolve issues, and enhance the effectiveness of City HR operations. Manage the BHR Business Services function: Manage bureau finance, contracts, Operating Bureau Personnel Administration, timekeeping, procurement, facilities and technology resources and planning. As an ideal candidate, you are: People Leader: You advocate for your team and empower staff to thrive in a fast-paced work environment. DEI Focused: You create a culture of respect, inclusion, collaboration, and accountability. Excellent Communicator: You are an active listener and strong communicator to both technical and non-technical individuals at all levels. Collaborative: You are customer service oriented and establish/maintain effective work relationships with many stakeholders to resolve issues and meet business needs Proactive : You seek out innovative solutions, drive continuous improvements, and excel in change management. Flexible : You remain agile and calm in a continually evolving environment, constantly learning, and keeping pace with changes. About the Bureau: The Bureau of Human Resources (BHR) is dedicated to working collaboratively with our City partners to maximize the potential of our greatest asset - our employees. We embrace change and the opportunity it brings. We are focused on delivering quality customer service and are committed to recruiting, developing, rewarding, and retaining our workforce. Questions? Jaclyn Snyder, Senior Recruiter Bureau of Human Resources Jaclyn.Snyder@portlandoregon.gov To Qualify Applicants must specifically address and demonstrate in their resume and cover letter how their education, training and/or experience, meets each of the following minimum qualifications. Any combination of education and experience that is equivalent to the following minimum qualifications is acceptable: Education/Training: Bachelor’s degree from an accredited college or university with major course work in business administration, public administration, or field related to human resources management; Experience: Five (5) years of progressively responsible experience developing, implementing, and managing programs, projects and/or personnel functions related to human resources management and human resources information systems, including a minimum of three (3) years in a supervisory role. A successful candidate may possess the following knowledge, skills and abilities: Expert knowledge of core SAP HCM systems, which include functional and technical understanding of Personnel Administration, Organizational Management, Time Management, Payroll Modules, Benefits, Personal Development, and Finance Modules- including their interdependencies with each other and with custom development objects in SAP. Knowledge of systems analysis, design, development, quality assurance test planning, and execution to implement technical changes in SAP or other ERP systems. Experience effectively applying and integrating federal, state, and local laws, human resources rules, and labor contract provisions into business processes and technical design of HR systems to ensure legal compliance. Experience managing projects, including developing work plans, setting priorities, managing resources, and delivering results within specific time constraints. Ability to manage a multicultural workforce, promote an equitable work environment, and apply equitable program practices to diverse and complex City services. Ability to analyze and evaluate business needs, exercise independent judgement within policies and guidelines, and recommend and implemental appropriate solutions. Experience developing and implementing performance metrics and indicators for assigned program areas, with a focus on customer service, quality assurance, and continuous process improvement. Experience effectively managing assigned program areas, including organizing, directing, motivating, engaging, and evaluating employees; monitoring and controlling budget and financial resources. The Recruitment Process STEP 1: Apply online between September 16 , 2024 - October 7, 2024 Required Application Materials: Resume Cover Letter Answer to three (3) Supplemental Questions (click on the Questions tab to preview the questions) Optional Application Materials: Veteran documents to request for Veteran Preference (ex, DD214-Member 4, VA Benefit Letter, etc.) Application Tips: Your cover letter should include details describing your education, training and/or experience, and where obtained, which clearly reflects your qualifications for each of the numbered items in the "To Qualify" section of this announcement. Your resume should support the details described in your cover letter. Salary Range/Equity Pay Analysis : Please note per the Oregon State Pay Equity Law your salary is determined based on the experience and education listed in your resume/application. It is strongly encouraged to include any transferable experience (paid or unpaid regardless of how recent) to ensure your offer is reflective of all directly related and equivalent experience. Do not attach materials not requested. All completed applications for this position must be submitted no later than on the closing date and time of this recruitment. All applications must be submitted via the City's online application process. E-mailed and/or faxed applications will not be accepted. You can use AI tools to assist with your job application, but please make sure to personalize your responses to supplemental questions. Avoid copying and pasting; instead, use AI to generate ideas and then tailor them to reflect your own experiences and skills. Step 2: Minimum Qualification Evaluation: Week of October 7, 2024 An evaluation of each applicant's training and paid and unpaid experience, as demonstrated in their resume and cover letter, weighted 100%. Your resume and cover letter will be the basis for our evaluation of your qualifications for this position. Incomplete or inappropriate information may result in disqualification. You have 14 days from the notice of the minimum qualification evaluation results to let us know if you like to review and discuss your evaluation result. Please read the City of Portland Administrative Rule 3.01 for complete information. Additional evaluation may be required prior to establishment of the eligible list and/or final selection. Step 3: Establishment of Eligible List: Week of October 14, 2024 Candidates who meet the minimum qualifications will be placed on the equally ranked eligible list. Step 4: Selection (Interview): November Hiring bureau will review and select candidates to interview. Please note, the selection process may take up to 90 days from the notification of being placed on the eligible list. Step 5: Offer of Employment: December Step 6: Start Date: January A start date will be determined after all conditions of employment have been met. *Timeline is approximate and subject to change* Additional Information Click here for additional information regarding the following: Veteran Preference ADA, Pregnancy, and Religious Accommodations Work Status Equal Employment Opportunity A Career with the City of Portland offers many Employee Benefits We offer a comprehensive benefits package, including but not limited to Health Care (Medical, Vision and Dental) Carrot Fertility Wellness Benefits Life Insurance Long-term disability coverage to eligible employees and their families. Employee Assistance Plan Flexible Spending Accounts Retirement Oregon Public Employees Retirement System (PERS), including contributions to the PERS IAP plan paid by employer Family Medical Leave City Paid Parental Leave AND SO MANY MORE! Benefits may vary depending on bargaining unit and employment status. Click here to review the many different benefits the City of Portland offers . Closing Date/Time: 10/7/2024 11:59 PM Pacific
Orange County, CA
Orange County, California, United States
CAREER DESCRIPTION RESEARCH, POLICY, AND QUALITY ASSURANCE MANAGER (RESEARCH MANAGER) SALARY INFORMATION In addition to performance-based merit increases, this position is scheduled to receive salary range increases on the following dates: Effective June 28, 2024 - 4.25% increase Effective June 27, 2025 - 4.00% increase Salary may be negotiable within the range listed above, based on position requirements and successful candidate's qualifications, subject to appropriate authorization. THIS RECRUITMENT IS OPEN TO THE PUBLIC The eligible list established through this recruitment will be used to fill a current vacancy in the Orange County District Attorney's Office and may also be used to fill positions in similar and/or lower classifications throughout the County of Orange . DEADLINE TO APPLY Online applications will be accepted for a minimum of five (5) business days, and will remain open on a continuous basis until 11:59 P.M. PST on the day the County's needs are met. All applicants are encouraged to apply immediately as this bulletin can close at any time without notice. DISTRICT ATTORNEY-PUBLIC ADMINISTRATOR: The Orange County District Attorney (OCDA) represents the People of the State of California in criminal and civil proceedings, serves the court and criminal justice system, and the Orange County Grand Jury. The mission of the Office of the Orange County District Attorney is to enhance public safety and welfare and to protect and respect crime victims and to create security in the community through the vigorous enforcement of criminal and civil laws in a just, honest, efficient and ethical manner. The Office consists of three major divisions: Legal, Investigative Bureau, and Administration. THE OPPORTUNITY The Research Manager will be responsible for: Leading research projects, programs, and units as directed by management by drafting proposals, selecting research methods, supervising teams, including other project managers, and presenting findings; Identifying areas for department improvement and developing research methodologies and data to meet those needs; Staying abreast with latest developments in research methodologies, technologies and changes in the law that will necessitate data collection, analysis and presentation; Collecting, analyzing and developing statistical reports and information to provide valid measurements of crime, criminal justice process, and office operations; Establishing and maintaining processes to ensure data integrity; Providing oversight on research projects and ongoing program evaluations from conceptualization to final outcome. Collaborating with other criminal justice entities and stakeholders in the exchange of information and data for the performance and assessment of criminal justice function; and Collaborating key information to internal and external stakeholders in planning strategic initiatives and in implementing new programs NOTE: This is a data research and working manager position, not a policy driving/writing position. DESIRABLE QUALIFICATIONS & CORE COMPETENCIES : In addition to the minimum experience and education requirements, the ideal candidate will possess experience working in a legal/law enforcement setting as well as demonstrate the knowledge, skills, and experience listed in all the competencies below : Research Experience: • Possession of bachelor's degree or higher in Criminal Justice, Sociology, Research, Psychology or other Social Sciences or Administration field with documented statistical research focus • Extensive experience in conducting applied research in a criminal justice or social science setting • Experience in preparing concise written and oral reports summarizing complex data and information for non-technical personnel • Experience supervising and/or providing guidance to other staff carrying out research and evaluation activities Technical Knowledge : • Principles and methods of research design, including sampling and testing of hypotheses • Principles and methods of descriptive and inferential statistics including probability theory, sampling techniques, statistical correlation, frequency distribution, reliability and validity criteria and regression analysis • Methods of organizing statistical information into reports, tabulations, charts and graphs • Principles and theories of a scientific, technical or professional field as they apply to criminal justice • Knowledge of current Federal, State, and local legislation, policies, regulations and issues that pertain to the Office of the Orange County District Attorney Leadership : • Uses creativity and innovation in achieving business objectives by planning and developing projects to be safe, efficient and effective • Works collaboratively with staff to align personal development and goal achievement with business objectives • Builds effective working relationships inside and outside the organization • Employment experience performing data compilation, analysis and leading research projects with teams of more than one Effective Communication : • Promotes open, candid information sharing across organizational boundaries in working with other law enforcement agencies, County, State and Federal agencies • Presents ideas and material clearly, concisely, logically and persuasively both orally and in writing • Effectively communicates in individual interviews and group discussions requiring persuasion, counseling and instruction • Advises supervisor and other management staff regarding the mission of the research unit and the objectives, methodology, time requirements and feasibility of major research projects • Recommends new projects and explains their contributions to operational objectives Planning and Organization: • Manages time wisely and effectively prioritizes multiple, competing tasks • Plans, organizes and directs research projects to determine the effect of, and need for, various County programs • Directs the design of research models, development and selection of statistical and analytical methods, collection and interpretation of field data and development of findings and recommendations • Makes efficient use of the organization's resources and promotes flexibility by planning for the effects of organizational change internally, and develops projects that recognize potential change in legislation and/or regulation impacting law enforcement Problem Solving & Decision-Making: Individual can detect problems and take effective corrective action; demonstrates excellent judgment when working with department standards and the public; shows the ability to make effective decisions when completing projects and assignments. MINIMUM QUALIFICATIONS: Click here to learn more about the minimum qualifications for the Research, Policy and QA Manager classification as well as the physical and mental requirements and the environmental and working conditions. RECRUITMENT PROCESS: District Attorney Human Resources will screen all applications in order to identify the candidates who meet the minimum qualifications for this position based on the skills required to meet the needs of the Department. After the initial screening, qualified applicants will be referred to the next step of the selection process. Application Screening (Refer/Non-Refer): Applications and supplemental responses will be screened for qualifications that are highly desirable and most needed to successfully perform the duties of this job. Only those applicants that meet the qualifications as listed in the job bulletin will be referred to the next step. Structured Oral Interview | SOI (Weighted 100%): Applicants will be interviewed and rated by a panel of job knowledge experts. Each applicant's rating will be based on responses to a series of structured questions designed to elicit the applicant's qualifications for the job. Eligible List: Once the assessment has been completed, District Attorney Human Resources will establish an eligible list of candidates. Candidates placed on the eligible list may be referred to a selection interview to be considered for present and future vacancies. Based on the Department's needs, the recruitment process above may be modified. Candidates will be notified of any changes in the selection procedures. ADDITIONAL INFORMATION Veterans Employment Preference: The County is committed to providing a mechanism to give preferential consideration in the employment process to veterans and their eligible spouses and will provide eligible participants the opportunity to receive interviews in the selection process for employment and paid internship openings. Please click here (Download PDF reader) (Download PDF reader) (Download PDF reader) (Download PDF reader) to review the policy. SPECIAL QUALIFICATIONS Candidates under consideration for hire by the District Attorney-Public Administrator will be required to pass an extensive background investigation to the satisfaction of the department. EMAIL NOTIFICATION: Email is the primary form of notification during the recruitment process. Please ensure your correct email address is included in our application and use only one email account. NOTE: User accounts are established for one person only and should not be shared with another person. Multiple applications with multiple users may jeopardize your status in the recruitment process for any positions for which you apply. Candidates will be notified regarding their status as the recruitment proceeds via email through the GovernmentJobs.com site. Please check your email folders, including spam/junk folders, and/or accept emails ending with "governmentjobs.com" and "ocgov.com." If your email address should change, please update your profile at www.governmentjobs.com . FREQUENTLY ASKED QUESTIONS: Click here for additional Frequently Asked Questions. For additional questions regarding this recruitment, please contact Lynda Phan at 714-834-6224 or Lynda.Phan@ocdapa.org . EEO INFORMATION Orange County, as an equal employment opportunity employer, encourages applicants from diverse backgrounds to apply. Administrative Management * In addition to the County's standard suite of benefits -- such as a variety of health plan options, sick and vacation time and paid holidays -- we also offer an excellent array of benefits such as: Retirement: Benefits are provided through the Orange County Employees' Retirement System (OCERS). Please go to the following link to find out more about Defined Benefit Pensions and OCERS Plan Types/Benefits. http://www.ocers.org/active-member-information . Paid Leave: Twelve holidays per year plus sick and vacation time Health & Dependent Care Reimbursement Accounts Dental Insurance: County pays 100% of employee and dependent premiums Paid Life Insurance: $100,000 life insurance policy Paid Accidental & Death and Dismemberment Insurance: $100,000 AD&D insurance policy Paid Short & Long Term Disability insurance programs 457 Defined Contribution Program *Effective 07/01/20, management employees who are sworn Public Safety Managers receive health insurance benefits through the AOCDS Medical Benefit Plans. Click here for information about benefits offered to County of Orange employees. Closing Date/Time: Continuous
Jul 14, 2024
Full Time
CAREER DESCRIPTION RESEARCH, POLICY, AND QUALITY ASSURANCE MANAGER (RESEARCH MANAGER) SALARY INFORMATION In addition to performance-based merit increases, this position is scheduled to receive salary range increases on the following dates: Effective June 28, 2024 - 4.25% increase Effective June 27, 2025 - 4.00% increase Salary may be negotiable within the range listed above, based on position requirements and successful candidate's qualifications, subject to appropriate authorization. THIS RECRUITMENT IS OPEN TO THE PUBLIC The eligible list established through this recruitment will be used to fill a current vacancy in the Orange County District Attorney's Office and may also be used to fill positions in similar and/or lower classifications throughout the County of Orange . DEADLINE TO APPLY Online applications will be accepted for a minimum of five (5) business days, and will remain open on a continuous basis until 11:59 P.M. PST on the day the County's needs are met. All applicants are encouraged to apply immediately as this bulletin can close at any time without notice. DISTRICT ATTORNEY-PUBLIC ADMINISTRATOR: The Orange County District Attorney (OCDA) represents the People of the State of California in criminal and civil proceedings, serves the court and criminal justice system, and the Orange County Grand Jury. The mission of the Office of the Orange County District Attorney is to enhance public safety and welfare and to protect and respect crime victims and to create security in the community through the vigorous enforcement of criminal and civil laws in a just, honest, efficient and ethical manner. The Office consists of three major divisions: Legal, Investigative Bureau, and Administration. THE OPPORTUNITY The Research Manager will be responsible for: Leading research projects, programs, and units as directed by management by drafting proposals, selecting research methods, supervising teams, including other project managers, and presenting findings; Identifying areas for department improvement and developing research methodologies and data to meet those needs; Staying abreast with latest developments in research methodologies, technologies and changes in the law that will necessitate data collection, analysis and presentation; Collecting, analyzing and developing statistical reports and information to provide valid measurements of crime, criminal justice process, and office operations; Establishing and maintaining processes to ensure data integrity; Providing oversight on research projects and ongoing program evaluations from conceptualization to final outcome. Collaborating with other criminal justice entities and stakeholders in the exchange of information and data for the performance and assessment of criminal justice function; and Collaborating key information to internal and external stakeholders in planning strategic initiatives and in implementing new programs NOTE: This is a data research and working manager position, not a policy driving/writing position. DESIRABLE QUALIFICATIONS & CORE COMPETENCIES : In addition to the minimum experience and education requirements, the ideal candidate will possess experience working in a legal/law enforcement setting as well as demonstrate the knowledge, skills, and experience listed in all the competencies below : Research Experience: • Possession of bachelor's degree or higher in Criminal Justice, Sociology, Research, Psychology or other Social Sciences or Administration field with documented statistical research focus • Extensive experience in conducting applied research in a criminal justice or social science setting • Experience in preparing concise written and oral reports summarizing complex data and information for non-technical personnel • Experience supervising and/or providing guidance to other staff carrying out research and evaluation activities Technical Knowledge : • Principles and methods of research design, including sampling and testing of hypotheses • Principles and methods of descriptive and inferential statistics including probability theory, sampling techniques, statistical correlation, frequency distribution, reliability and validity criteria and regression analysis • Methods of organizing statistical information into reports, tabulations, charts and graphs • Principles and theories of a scientific, technical or professional field as they apply to criminal justice • Knowledge of current Federal, State, and local legislation, policies, regulations and issues that pertain to the Office of the Orange County District Attorney Leadership : • Uses creativity and innovation in achieving business objectives by planning and developing projects to be safe, efficient and effective • Works collaboratively with staff to align personal development and goal achievement with business objectives • Builds effective working relationships inside and outside the organization • Employment experience performing data compilation, analysis and leading research projects with teams of more than one Effective Communication : • Promotes open, candid information sharing across organizational boundaries in working with other law enforcement agencies, County, State and Federal agencies • Presents ideas and material clearly, concisely, logically and persuasively both orally and in writing • Effectively communicates in individual interviews and group discussions requiring persuasion, counseling and instruction • Advises supervisor and other management staff regarding the mission of the research unit and the objectives, methodology, time requirements and feasibility of major research projects • Recommends new projects and explains their contributions to operational objectives Planning and Organization: • Manages time wisely and effectively prioritizes multiple, competing tasks • Plans, organizes and directs research projects to determine the effect of, and need for, various County programs • Directs the design of research models, development and selection of statistical and analytical methods, collection and interpretation of field data and development of findings and recommendations • Makes efficient use of the organization's resources and promotes flexibility by planning for the effects of organizational change internally, and develops projects that recognize potential change in legislation and/or regulation impacting law enforcement Problem Solving & Decision-Making: Individual can detect problems and take effective corrective action; demonstrates excellent judgment when working with department standards and the public; shows the ability to make effective decisions when completing projects and assignments. MINIMUM QUALIFICATIONS: Click here to learn more about the minimum qualifications for the Research, Policy and QA Manager classification as well as the physical and mental requirements and the environmental and working conditions. RECRUITMENT PROCESS: District Attorney Human Resources will screen all applications in order to identify the candidates who meet the minimum qualifications for this position based on the skills required to meet the needs of the Department. After the initial screening, qualified applicants will be referred to the next step of the selection process. Application Screening (Refer/Non-Refer): Applications and supplemental responses will be screened for qualifications that are highly desirable and most needed to successfully perform the duties of this job. Only those applicants that meet the qualifications as listed in the job bulletin will be referred to the next step. Structured Oral Interview | SOI (Weighted 100%): Applicants will be interviewed and rated by a panel of job knowledge experts. Each applicant's rating will be based on responses to a series of structured questions designed to elicit the applicant's qualifications for the job. Eligible List: Once the assessment has been completed, District Attorney Human Resources will establish an eligible list of candidates. Candidates placed on the eligible list may be referred to a selection interview to be considered for present and future vacancies. Based on the Department's needs, the recruitment process above may be modified. Candidates will be notified of any changes in the selection procedures. ADDITIONAL INFORMATION Veterans Employment Preference: The County is committed to providing a mechanism to give preferential consideration in the employment process to veterans and their eligible spouses and will provide eligible participants the opportunity to receive interviews in the selection process for employment and paid internship openings. Please click here (Download PDF reader) (Download PDF reader) (Download PDF reader) (Download PDF reader) to review the policy. SPECIAL QUALIFICATIONS Candidates under consideration for hire by the District Attorney-Public Administrator will be required to pass an extensive background investigation to the satisfaction of the department. EMAIL NOTIFICATION: Email is the primary form of notification during the recruitment process. Please ensure your correct email address is included in our application and use only one email account. NOTE: User accounts are established for one person only and should not be shared with another person. Multiple applications with multiple users may jeopardize your status in the recruitment process for any positions for which you apply. Candidates will be notified regarding their status as the recruitment proceeds via email through the GovernmentJobs.com site. Please check your email folders, including spam/junk folders, and/or accept emails ending with "governmentjobs.com" and "ocgov.com." If your email address should change, please update your profile at www.governmentjobs.com . FREQUENTLY ASKED QUESTIONS: Click here for additional Frequently Asked Questions. For additional questions regarding this recruitment, please contact Lynda Phan at 714-834-6224 or Lynda.Phan@ocdapa.org . EEO INFORMATION Orange County, as an equal employment opportunity employer, encourages applicants from diverse backgrounds to apply. Administrative Management * In addition to the County's standard suite of benefits -- such as a variety of health plan options, sick and vacation time and paid holidays -- we also offer an excellent array of benefits such as: Retirement: Benefits are provided through the Orange County Employees' Retirement System (OCERS). Please go to the following link to find out more about Defined Benefit Pensions and OCERS Plan Types/Benefits. http://www.ocers.org/active-member-information . Paid Leave: Twelve holidays per year plus sick and vacation time Health & Dependent Care Reimbursement Accounts Dental Insurance: County pays 100% of employee and dependent premiums Paid Life Insurance: $100,000 life insurance policy Paid Accidental & Death and Dismemberment Insurance: $100,000 AD&D insurance policy Paid Short & Long Term Disability insurance programs 457 Defined Contribution Program *Effective 07/01/20, management employees who are sworn Public Safety Managers receive health insurance benefits through the AOCDS Medical Benefit Plans. Click here for information about benefits offered to County of Orange employees. Closing Date/Time: Continuous
Minimum Qualifications Education and/or Equivalent Experience: Graduation with a Bachelor’s degree from an accredited college or university with major course work in Education, Business, Communications, or in a field related to the job, plus four (4) years of related experience, including two (2) years of experience which were in a supervisory capacity. Experience may substitute for education up to four (4) years. Licenses and Certifications Required: None. Notes to Applicants This Manager-level position oversees City of Austin Utilities training, facilitation and content design programs within our Quality Management operations. Working with Austin Energy provides a number of health and welfare benefits such as low-cost medical, dental, vision, paid leave time, a highly competitive retirement plan, career development opportunities and more. Please click HERE for more information. Employment Application: The City of Austin employment application is an official document; incomplete applications will not be considered. Please be sure to detail on the application all current and previous employment that you wish to be considered as part of your qualifications. The Employment Record should be complete with job titles, employment dates, job duties, functions, and responsibilities for each position held. Starting salary will be based on overall relevant experience from your application.. Résumés will not be accepted and statements such as “see résumé” will not be accepted. You may use “N/A” for fields that are not applicable. Please note that Austin Energy may close the job posting at any time after 7 days from the date of the initial advertisement. Once the job posting has closed, applications cannot be changed. Assessments: Skills assessment may be used to determine selection for interview process after initial applicant review. If you are selected as a top candidate: Verification of your education (which may include high school graduation or GED , undergraduate and/or graduate degrees) will be required. You must provide proof of education from an accredited organization/institution.. If you are identified as a top candidate and are in the military or a veteran, you will need to provide a copy of your DD-214 prior to confirming a start date. This position requires a criminal background investigation. Fair Labor Standards Act: This position is considered FLSA Exempt. Exempt employees are salaried and, except as provided, are not eligible for overtime compensation. Work Schedule: This position is categorized as Essential Personnel with the City of Austin. Essential staff are required to work during emergencies or bad weather if they are scheduled to work and, in some cases, when they are not scheduled. Essential employees ensure the continuance of key operations for the City of Austin. Work hours may include after hours, holidays, and weekends. Shifts may change according to departmental needs. Employee may be required to work additional hours outside of regular work schedule. Pay Range $45.22 - $58.78 Hours Supports 24/7 Operations; must be willing to work outside of the normal 8am - 5pm work shift when required. Monday - Friday; 8:00 a.m. - 5:00 p.m. Job Close Date 09/30/2024 Type of Posting External Department Austin Energy Regular/Temporary Regular Grant Funded or Pooled Position Not Applicable Category Professional Location 4815 Mueller Blvd, 78723 Preferred Qualifications Preferred Experience: Knowledge and experience in utility sector, specifically metered services. Ability to work on and lead a team of diverse people and differing work styles. Experience with applying data analytics to identify, create and implement programs to improve the customer experience, drive customer self service, and ensure equity of program offerings. Experience with leadership application of process improvement, change management, and employee development. Strong business writing skills and experience developing correspondence in a variety of formats. Experience with financial and technical system implementations and integrations. Experience with graphic design programs. Duties, Functions and Responsibilities Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned. Develops, implements, and evaluates effectiveness of comprehensive training programs for the AE Customer Service Center staff. Manages development of training manual and employee information documents. Manages the design and develops methodology customer surveys and needs assessments to measure overall effectiveness. Manages quality assurance monitoring and evaluation system and staffing requirements. Develops and ensures compliance with training guidelines, processes, and procedures. Analyzes customer survey and quality assurance data. Develops strategic training goals and objectives. Responsibilities - Supervision and/or Leadership Exercised: Responsible for the full range of supervisory activities including selection, training, evaluation, counselling, and recommendation for dismissal. Knowledge, Skills and Abilities Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed. Knowledge of basic survey methodologies and statistics. Knowledge of utility industry and business operations. Knowledge of adult education learning techniques. Knowledge of City practices, policies, and procedures. Knowledge of supervisory and managerial techniques and principles. Skill in developing and delivering training programs and presentations. Skill in creative writing and visual graphics design ability. Skill in oral and written communications. Skill in visual graphics design. Skill in developing and delivering training programs and presentations. Skill in handling hostile conflict and uncertain situations. Skill in handling multiple tasks and prioritizing. Skill in using computers and related software applications. Skill in data analysis and problem solving. Ability to work with frequent interruptions and changes in priorities. Ability to train others. Ability to quickly recognize and analyze irregular events. Criminal Background Investigation This position has been approved for a Criminal Background Investigation. EEO/ADA City of Austin is committed to compliance with the Americans with Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call (512) 974-3210 or Texas Relay by dialing 7-1-1. The City of Austin will not discriminate against any applicant or employee based on race, creed, color, national origin, sex, gender identity, age, religion, veteran status, disability, or sexual orientation. In addition, the City will not discriminate in employment decisions on the basis of an individual’s AIDS , AIDS Related Complex, or HIV status; nor will the City discriminate against individuals who are perceived to be at risk of HIV infection, or who associate with individuals who are believed to be at risk. Supplemental Questions Required fields are indicated with an asterisk (*). * The minimum qualifications for the Austin Energy Customer Service Staff Development Manager position are: Graduation with a Bachelor’s degree from an accredited college or university with major course work in Education, Business, Communications, or in a field related to the job, plus four (4) years of related experience, including two (2) years of experience which were in a supervisory capacity. Experience may substitute for education up to four (4) years. Do you meet these minimum qualifications? Yes No * Please describe how you meet the minimum qualifications referenced above. Detail how you meet the educational requirements (if applicable), account for the years of related experience (if applicable), and explain any substitutions of experience for education, or vice-versa (if applicable). (Open Ended Question) * Describe your experience working with utility metered services. (Open Ended Question) * Describe your experience applying data analytics to identify and implement programs to improve the customer experience and increase customer self-service. (Open Ended Question) * Describe your experience with leadership application of process improvement, change management, and employee development. (Open Ended Question) * Describe in detail your experience with financial and technical system implementations and integrations. (Open Ended Question) * Describe your experience working with graphic design programs. (Open Ended Question) * This position is categorized as an Essential Personnel position. Essential Personnel are required to come to work during emergencies and/or bad weather if they are scheduled to work and in some cases when they are not scheduled. Can you work this schedule as required? Yes No * This position requires a criminal background check. By selecting the following, you are acknowledging that you understand if you are selected as a top candidate for this position, you will need a successful CBI to be hired. I acknowledge and understand this position requires a Criminal Background Check. Optional & Required Documents Required Documents Optional Documents
Sep 13, 2024
Full Time
Minimum Qualifications Education and/or Equivalent Experience: Graduation with a Bachelor’s degree from an accredited college or university with major course work in Education, Business, Communications, or in a field related to the job, plus four (4) years of related experience, including two (2) years of experience which were in a supervisory capacity. Experience may substitute for education up to four (4) years. Licenses and Certifications Required: None. Notes to Applicants This Manager-level position oversees City of Austin Utilities training, facilitation and content design programs within our Quality Management operations. Working with Austin Energy provides a number of health and welfare benefits such as low-cost medical, dental, vision, paid leave time, a highly competitive retirement plan, career development opportunities and more. Please click HERE for more information. Employment Application: The City of Austin employment application is an official document; incomplete applications will not be considered. Please be sure to detail on the application all current and previous employment that you wish to be considered as part of your qualifications. The Employment Record should be complete with job titles, employment dates, job duties, functions, and responsibilities for each position held. Starting salary will be based on overall relevant experience from your application.. Résumés will not be accepted and statements such as “see résumé” will not be accepted. You may use “N/A” for fields that are not applicable. Please note that Austin Energy may close the job posting at any time after 7 days from the date of the initial advertisement. Once the job posting has closed, applications cannot be changed. Assessments: Skills assessment may be used to determine selection for interview process after initial applicant review. If you are selected as a top candidate: Verification of your education (which may include high school graduation or GED , undergraduate and/or graduate degrees) will be required. You must provide proof of education from an accredited organization/institution.. If you are identified as a top candidate and are in the military or a veteran, you will need to provide a copy of your DD-214 prior to confirming a start date. This position requires a criminal background investigation. Fair Labor Standards Act: This position is considered FLSA Exempt. Exempt employees are salaried and, except as provided, are not eligible for overtime compensation. Work Schedule: This position is categorized as Essential Personnel with the City of Austin. Essential staff are required to work during emergencies or bad weather if they are scheduled to work and, in some cases, when they are not scheduled. Essential employees ensure the continuance of key operations for the City of Austin. Work hours may include after hours, holidays, and weekends. Shifts may change according to departmental needs. Employee may be required to work additional hours outside of regular work schedule. Pay Range $45.22 - $58.78 Hours Supports 24/7 Operations; must be willing to work outside of the normal 8am - 5pm work shift when required. Monday - Friday; 8:00 a.m. - 5:00 p.m. Job Close Date 09/30/2024 Type of Posting External Department Austin Energy Regular/Temporary Regular Grant Funded or Pooled Position Not Applicable Category Professional Location 4815 Mueller Blvd, 78723 Preferred Qualifications Preferred Experience: Knowledge and experience in utility sector, specifically metered services. Ability to work on and lead a team of diverse people and differing work styles. Experience with applying data analytics to identify, create and implement programs to improve the customer experience, drive customer self service, and ensure equity of program offerings. Experience with leadership application of process improvement, change management, and employee development. Strong business writing skills and experience developing correspondence in a variety of formats. Experience with financial and technical system implementations and integrations. Experience with graphic design programs. Duties, Functions and Responsibilities Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned. Develops, implements, and evaluates effectiveness of comprehensive training programs for the AE Customer Service Center staff. Manages development of training manual and employee information documents. Manages the design and develops methodology customer surveys and needs assessments to measure overall effectiveness. Manages quality assurance monitoring and evaluation system and staffing requirements. Develops and ensures compliance with training guidelines, processes, and procedures. Analyzes customer survey and quality assurance data. Develops strategic training goals and objectives. Responsibilities - Supervision and/or Leadership Exercised: Responsible for the full range of supervisory activities including selection, training, evaluation, counselling, and recommendation for dismissal. Knowledge, Skills and Abilities Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed. Knowledge of basic survey methodologies and statistics. Knowledge of utility industry and business operations. Knowledge of adult education learning techniques. Knowledge of City practices, policies, and procedures. Knowledge of supervisory and managerial techniques and principles. Skill in developing and delivering training programs and presentations. Skill in creative writing and visual graphics design ability. Skill in oral and written communications. Skill in visual graphics design. Skill in developing and delivering training programs and presentations. Skill in handling hostile conflict and uncertain situations. Skill in handling multiple tasks and prioritizing. Skill in using computers and related software applications. Skill in data analysis and problem solving. Ability to work with frequent interruptions and changes in priorities. Ability to train others. Ability to quickly recognize and analyze irregular events. Criminal Background Investigation This position has been approved for a Criminal Background Investigation. EEO/ADA City of Austin is committed to compliance with the Americans with Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call (512) 974-3210 or Texas Relay by dialing 7-1-1. The City of Austin will not discriminate against any applicant or employee based on race, creed, color, national origin, sex, gender identity, age, religion, veteran status, disability, or sexual orientation. In addition, the City will not discriminate in employment decisions on the basis of an individual’s AIDS , AIDS Related Complex, or HIV status; nor will the City discriminate against individuals who are perceived to be at risk of HIV infection, or who associate with individuals who are believed to be at risk. Supplemental Questions Required fields are indicated with an asterisk (*). * The minimum qualifications for the Austin Energy Customer Service Staff Development Manager position are: Graduation with a Bachelor’s degree from an accredited college or university with major course work in Education, Business, Communications, or in a field related to the job, plus four (4) years of related experience, including two (2) years of experience which were in a supervisory capacity. Experience may substitute for education up to four (4) years. Do you meet these minimum qualifications? Yes No * Please describe how you meet the minimum qualifications referenced above. Detail how you meet the educational requirements (if applicable), account for the years of related experience (if applicable), and explain any substitutions of experience for education, or vice-versa (if applicable). (Open Ended Question) * Describe your experience working with utility metered services. (Open Ended Question) * Describe your experience applying data analytics to identify and implement programs to improve the customer experience and increase customer self-service. (Open Ended Question) * Describe your experience with leadership application of process improvement, change management, and employee development. (Open Ended Question) * Describe in detail your experience with financial and technical system implementations and integrations. (Open Ended Question) * Describe your experience working with graphic design programs. (Open Ended Question) * This position is categorized as an Essential Personnel position. Essential Personnel are required to come to work during emergencies and/or bad weather if they are scheduled to work and in some cases when they are not scheduled. Can you work this schedule as required? Yes No * This position requires a criminal background check. By selecting the following, you are acknowledging that you understand if you are selected as a top candidate for this position, you will need a successful CBI to be hired. I acknowledge and understand this position requires a Criminal Background Check. Optional & Required Documents Required Documents Optional Documents
Oklahoma State Department of Health
Payne County, Oklahoma, United States
Job Posting Title STI/TB Manager Agency 340 OKLAHOMA STATE DEPARTMENT OF HEALTH Supervisory Organization 340 Public Health Lab Service Job Posting End Date (Continuous if Blank) July 02, 2024 Note: Applications will be accepted until 11:59 PM on the day prior to the posting end date above. Estimated Appointment End Date (Continuous if Blank) Full/Part-Time Full time Job Type Regular Compensation P103026 Why you’ll love it here! RESPECT. COLLABORATION. SERVICE. The Oklahoma State Department of Health (OSDH) is committed to leading Oklahoma to prosperity through health. Our mission is to protect and promote health, prevent disease and injury, and cultivate conditions by which Oklahomans can thrive. Check out why we are passionate about public health and believe it is the career for you!!! Oh yeah, did we mention perks? We know that benefits matter and that is why we offer a competitive benefits package for all eligible employees. Generous state paid benefit allowance to help cover insurance premiums. A wide choice of insurance plans with no pre-existing condition exclusions or limitations. Flexible spending accounts for health care expenses and/or dependent care. Retirement Savings Plan with a generous match. 15 days of vacation and 15 days of sick leave the first year for full time employees. 11 paid holidays a year. Student Loan repayment options & tuition reimbursement. Employee discounts with a variety of companies and venders. Longevity Bonus for years of service Job Description Location : Payne County Health Department Salary : $89,596.42. Full Time /Part Time : Full Time Work Schedule : Monday-Friday Primary Hours : 8:00 am - 5:00 pm Position Description: Positions within this job family are responsible for assisting the laboratory directors in the general oversight and management of STI and TB laboratory sections providing state-wide, clinical diagnostic, epidemiologic and/or analytic services, and for the supervision of a team of supervisors and laboratory scientists and support administrative personnel. This positionprovides assistance to the laboratory director in the overall coordination and supervision of STI and TB laboratory sections to ensure safe and effective operations; provides general oversight of laboratory operations within satellite facilities; constructs laboratory policies and procedures; provides structured plans for laboratory compliance and quality assurance; develops and directs special projects; prepares budgets and business plans to justify new testing and technologies; interacts with vendors and laboratory personnel in selection of reagents, equipment, and supplies; consults with a county, state, federal agencies and officials, and community laboratories regarding laboratory testing and test results; and represents the laboratory on various agency committees. Serves with delegated authority from the laboratory director as the acting director of the laboratory in his/her absence to the extent allowable by governing authorities; makes personnel decisions for hiring and remediation; assists with the writing of grants; assists in the development of internal quality assurance programs or the central laboratory and its satellite facilities; collates and summarizes quality assurance data; resolves quality assurance issues as they arise; delivers training presentations to laboratory employees and other groups within the agency; and maintains quality assurance and business documentation necessary for continued laboratory accreditation. Duties: The functions within this job will vary, but may include assisting the laboratory director in the following: Coordination of standard operations of state-wide clinical diagnostic, epidemiologic and/or analytic laboratory services. Development and implementation of policies, procedures, budgets, and performance standards designed to ensure accurate, efficient and safe laboratory operations. Appraisal of needs for laboratory services and development of new laboratory tests, algorithms, and technologies accordingly. Coordination and integration of laboratory services with the needs and activities of other intra- and inter-agency (state and federal) programs. Preparation and maintenance of laboratory quality assurance and business records and reports. Preparation of reports that summarize laboratory activities, revenue flows, goals, accomplishments and needs. Oversight of the system for establishing contracts, ordering and receiving reagents, equipment and supplies, and coordinating expenditures from grants. Interpretation or troubleshooting of difficult or unusual analyses; planning and supervision of the performance of special tests and projects. Consultation to physicians, hospital personnel, epidemiologists, and other laboratories regarding test results and laboratory services. Representation of the department in court or at hearings as an expert witness and public contacts, reviews, comments, and interpret federal, state legislation and local laws, objective, rules and procedures affecting the operation of laboratories. Cooperation with local, state and national agencies and organizations for the standardization and improvement of laboratory services. Provision of intra- and inter-agency training to laboratory personnel, healthcare professionals, field personnel and first responders on specimen handling procedures. Coordination of standard operations of state-wide clinical diagnostic, epidemiologic and/or laboratory service. Assist with laboratory personnel, including decisions for hiring, training, continuing education, competency assessment, and remediation. Implement and maintain PHL document control system (MediaLab). Perform both internal and external College of American Pathology (CAP) laboratory inspections. This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Other Duties Demonstrates knowledge of and supports mission, vision, value statements, standards, policies and procedures, operating instructions, confidentiality standards, and the code of ethical behavior. Works effectively in team environment, participating and assisting their peers. Minimum Qualification: Requirements at this level consist of at least a bachelor’s degree in biological or physical sciences plus minimum seven years of experience performing STI and TB clinical and/or analytic laboratory testing, including three years as a Laboratory supervisory role; Or an equivalent combination of education and experience substituting one year of education for each year of qualifying experience. MLS/MT ASCP/AMT or related credentials/licensure for STI and TB required. Application Requirements: If education, certification or licensure is required to meet qualifications, applicants must provide documentation at the time of application. All applicants are subject to a background check and must be legally authorized to work in the United States without visa sponsorship. Physical Demands and Work Environment: This position is set in a laboratory environment. While performing the duties of the job, employees are frequently required to stand, walk, lift, and reach. Telework : This position is not eligible for Telework and is subject to OSDH policy and supervisor’s discretion. Equal Opportunity Employment The State of Oklahoma is an equal opportunity employer and does not discriminate on the basis of genetic information, race, religion, color, sex, age, national origin, or disability. Current active State of Oklahoma employees must apply for open positions internally through the Workday Jobs Hub .
Aug 03, 2024
Full Time
Job Posting Title STI/TB Manager Agency 340 OKLAHOMA STATE DEPARTMENT OF HEALTH Supervisory Organization 340 Public Health Lab Service Job Posting End Date (Continuous if Blank) July 02, 2024 Note: Applications will be accepted until 11:59 PM on the day prior to the posting end date above. Estimated Appointment End Date (Continuous if Blank) Full/Part-Time Full time Job Type Regular Compensation P103026 Why you’ll love it here! RESPECT. COLLABORATION. SERVICE. The Oklahoma State Department of Health (OSDH) is committed to leading Oklahoma to prosperity through health. Our mission is to protect and promote health, prevent disease and injury, and cultivate conditions by which Oklahomans can thrive. Check out why we are passionate about public health and believe it is the career for you!!! Oh yeah, did we mention perks? We know that benefits matter and that is why we offer a competitive benefits package for all eligible employees. Generous state paid benefit allowance to help cover insurance premiums. A wide choice of insurance plans with no pre-existing condition exclusions or limitations. Flexible spending accounts for health care expenses and/or dependent care. Retirement Savings Plan with a generous match. 15 days of vacation and 15 days of sick leave the first year for full time employees. 11 paid holidays a year. Student Loan repayment options & tuition reimbursement. Employee discounts with a variety of companies and venders. Longevity Bonus for years of service Job Description Location : Payne County Health Department Salary : $89,596.42. Full Time /Part Time : Full Time Work Schedule : Monday-Friday Primary Hours : 8:00 am - 5:00 pm Position Description: Positions within this job family are responsible for assisting the laboratory directors in the general oversight and management of STI and TB laboratory sections providing state-wide, clinical diagnostic, epidemiologic and/or analytic services, and for the supervision of a team of supervisors and laboratory scientists and support administrative personnel. This positionprovides assistance to the laboratory director in the overall coordination and supervision of STI and TB laboratory sections to ensure safe and effective operations; provides general oversight of laboratory operations within satellite facilities; constructs laboratory policies and procedures; provides structured plans for laboratory compliance and quality assurance; develops and directs special projects; prepares budgets and business plans to justify new testing and technologies; interacts with vendors and laboratory personnel in selection of reagents, equipment, and supplies; consults with a county, state, federal agencies and officials, and community laboratories regarding laboratory testing and test results; and represents the laboratory on various agency committees. Serves with delegated authority from the laboratory director as the acting director of the laboratory in his/her absence to the extent allowable by governing authorities; makes personnel decisions for hiring and remediation; assists with the writing of grants; assists in the development of internal quality assurance programs or the central laboratory and its satellite facilities; collates and summarizes quality assurance data; resolves quality assurance issues as they arise; delivers training presentations to laboratory employees and other groups within the agency; and maintains quality assurance and business documentation necessary for continued laboratory accreditation. Duties: The functions within this job will vary, but may include assisting the laboratory director in the following: Coordination of standard operations of state-wide clinical diagnostic, epidemiologic and/or analytic laboratory services. Development and implementation of policies, procedures, budgets, and performance standards designed to ensure accurate, efficient and safe laboratory operations. Appraisal of needs for laboratory services and development of new laboratory tests, algorithms, and technologies accordingly. Coordination and integration of laboratory services with the needs and activities of other intra- and inter-agency (state and federal) programs. Preparation and maintenance of laboratory quality assurance and business records and reports. Preparation of reports that summarize laboratory activities, revenue flows, goals, accomplishments and needs. Oversight of the system for establishing contracts, ordering and receiving reagents, equipment and supplies, and coordinating expenditures from grants. Interpretation or troubleshooting of difficult or unusual analyses; planning and supervision of the performance of special tests and projects. Consultation to physicians, hospital personnel, epidemiologists, and other laboratories regarding test results and laboratory services. Representation of the department in court or at hearings as an expert witness and public contacts, reviews, comments, and interpret federal, state legislation and local laws, objective, rules and procedures affecting the operation of laboratories. Cooperation with local, state and national agencies and organizations for the standardization and improvement of laboratory services. Provision of intra- and inter-agency training to laboratory personnel, healthcare professionals, field personnel and first responders on specimen handling procedures. Coordination of standard operations of state-wide clinical diagnostic, epidemiologic and/or laboratory service. Assist with laboratory personnel, including decisions for hiring, training, continuing education, competency assessment, and remediation. Implement and maintain PHL document control system (MediaLab). Perform both internal and external College of American Pathology (CAP) laboratory inspections. This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Other Duties Demonstrates knowledge of and supports mission, vision, value statements, standards, policies and procedures, operating instructions, confidentiality standards, and the code of ethical behavior. Works effectively in team environment, participating and assisting their peers. Minimum Qualification: Requirements at this level consist of at least a bachelor’s degree in biological or physical sciences plus minimum seven years of experience performing STI and TB clinical and/or analytic laboratory testing, including three years as a Laboratory supervisory role; Or an equivalent combination of education and experience substituting one year of education for each year of qualifying experience. MLS/MT ASCP/AMT or related credentials/licensure for STI and TB required. Application Requirements: If education, certification or licensure is required to meet qualifications, applicants must provide documentation at the time of application. All applicants are subject to a background check and must be legally authorized to work in the United States without visa sponsorship. Physical Demands and Work Environment: This position is set in a laboratory environment. While performing the duties of the job, employees are frequently required to stand, walk, lift, and reach. Telework : This position is not eligible for Telework and is subject to OSDH policy and supervisor’s discretion. Equal Opportunity Employment The State of Oklahoma is an equal opportunity employer and does not discriminate on the basis of genetic information, race, religion, color, sex, age, national origin, or disability. Current active State of Oklahoma employees must apply for open positions internally through the Workday Jobs Hub .
Cal State University (CSU) San Francisco
1600 Holloway Avenue, San Francisco, CA 94132, USA
Working Title Technical Project Manager SF State University San Francisco State is an Equal Opportunity Employer and does not discriminate against persons on the basis of race, religion, color, ancestry, age, disability, genetic information, gender, gender identity, gender expression, marital status, medical condition, National origin, sex, sexual orientation, covered veteran status, or any other protected status. Reasonable accommodations will be provided for qualified applicants with disabilities who self-disclose by contacting the Senior Human Resources Manager. Applicants may visit titleix.sfsu.edu for more information on SF State's policy prohibiting discrimination, and how to file an online report using the procedures under Executive Order 1096 Revised. Inquiries can be directed to the campus Title IX Coordinator and Discrimination, Harassment, and Retaliation Administrator by calling (415) 338-2032 or emailing vpsaem@sfsu.edu. San Francisco State is a 100% Smoke/Vapor-Free Campus. Smoking or Vaping of any tobacco/plant-based substance is not permitted on any University properties. The person holding this position may be considered a "mandated reporter" under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. This position may be a "designated position" in the California State University's Conflict of Interest Code. The successful candidate accepting this position may be required to file Conflict of Interest forms subject to the regulations of the Fair Political Practices Commission. Department Information Technology Services/Project Management Appointment Type This is a one-year probationary position. Time Base Full-Time Work Schedule Monday - Friday; 8:00 am -5:00 pm Anticipated Hiring Range $6,250.00 - $6,845.00 Per Month ($75,000.00 - $82,140.00 Annually) Salary is commensurate with experience. Position Summary Reporting to the Manager of the Project Management Office, this position will work under minimal direction to independently coordinate, plan, support, and execute enterprise-wide and division information technology projects. The incumbent will manage the Project Management Life Cycle from beginning to end, establish multi-disciplinary stakeholder and project team buy-in, apply his or her knowledge and understanding of industry-accepted methodologies (i.e., Project Management Body of Knowledge [PMBOK]) and lessons learned from past experience to facilitate project success. The Technical Project Manager will provide imaginative, thorough, and practicable solutions to a wide range of problems. Using technical experience and training, the incumbent works with all the Information Technology Services departments and functional divisions during the course of managing projects, with an emphasis on projects incorporating technology to support student success, teaching, learning, and research. The incumbent will also work with the Director, other project managers, and ITS colleagues to develop and implement maturing project management policies and procedures. This incumbent will develop a thorough understanding of Information Technology services and how they each support projects. Position Information Plans Projects Under minimal direction: Consults with project sponsors to clarify project scope, deliverables, timelines, and analyze risk. Interacts with users and other stakeholders (administration, faculty, staff, students, vendors) to further understand requirements. Develops the project plan as needed to identify and organize project resources, assigning and clarifying roles and responsibilities, establish project schedule, plan for communication, risk, budget, and quality assurance Uses presentation and communication skills and tools to communicate project vision and plans to team and stakeholders. Works with Information Security, Networking, Operations, Identity Management, and other information technology departments to plan for proper system and security design, best practices, and service transition. Works with Service Desk and IT Training and Communications Coordinator to plan project communications to the users and campus community. Documents project planning in the project and portfolio management tool. Executes Technical Projects Applies certified PM tools and methodologies to achieve project milestones, maintain scope, and execute project plans. Observes project team dynamics to ensure effective team member synergies and to resolve team issues. Creates progressive milestones to recognize successes, provide feedback, and motivate the project team. Gathers and analyzes project metrics to evaluate project performance and to manage issues, risk and changes of scope. Coordinates with technical managers and resources from Information Security, Networking, Operations and other information technology departments to execute the plan, utilizing past experience and knowledge to look for gaps or risks. Communicates with stakeholders, senior management and project leaders to discuss issues and resolutions and to authorize scope changes. Maintains project status and appropriate documents such as requirements, issues, and risk in the project and portfolio management tool. Monitors and Controls Projects Utilizes PM tools to manage project timelines and accuracy, ensure project resource commitments are met, and track activities and variances. Performs assessments throughout projects to identify risks and their potential impact and to develop response strategies for managing and mitigating risk factors. Using email, Word, Visio, Excel, and the project software as appropriate, interacts with project customers to verify completion dates, review milestone expectations, and to manage Information Technology Services (ITS) personnel resource schedules. Interacts with Functional Managers to manage resources and to meet project commitments and avoid delays and conflicts. Offers sponsors solutions to problems with imaginative, thorough, and practicable solutions. Closes Projects Evaluates project achievements and facilitates the “lessons learned” process to provide documented historical information for future projects. Obtains formal approvals for closing project plans to ensure deliverables met requirements and expectations. Works with the Service Desk and the Applications Manager on formal handover. Surveys customers, stakeholders, sponsors, and team members to gather input on project quality, metrics performance and recommendations for improvement. Stores documents, creates final status, finalizes project plan, and formally closes the project in the project and portfolio management tool. Project Governance Assist with implementation and improvement of yearly Project Governance process and Project Management processes Reviews project requests and works with requestor and team to get estimates. Minimum Qualifications To enter this classification, a basic foundation of knowledge and skills in technical information systems and application program packages is a prerequisite. This foundation would normally be obtained through a bachelor’s degree in computer science, information systems, educational technology, communications, or related fields, or similar certified coursework in applicable fields of study. Foundation knowledge and skills for the Information Technology Consultant, depending on the nature of the position assignment, may include working knowledge of common software application packages, equipment platforms, reference database systems and sources, and training methods and a basic understanding of networks, data communication, and multimedia systems. The career level is broad and includes intermediate through senior level positions. Incumbents at this level work relatively independently and possess the experience to be fully proficient in performing most or all of the work assignments defined for their position. Typically, incumbents have acquired the requisite skills and knowledge through a combination of education, training, and progressive work experience to be able to demonstrate competence in independently applying technical judgment to standard and nonstandard applications and systems, solving a wide range of problems and developing practicable and thorough solutions, and using effective communication and listening skills. Preferred Qualifications Education Bachelor’s degree in related area such as Computer Science, Management Information Systems, Information Technology, Business, or related field from an accredited university. Work Experience Minimum 3+ years experience and proven ability to independently plan and manage complex projects with a technical component and with broad division or university impact. Knowledge, skills and abilities: Working knowledge of an ability to apply the Project Management Body of Knowledge (PMBOK) Demonstrated ability to work and communicate effectively with users at multiple levels of the organization Excellent communication skills including writing, speaking, facilitation, and presentations Demonstrated experience successfully working with Information Security, Systems, Networking, Service Desk and other IT departments to plan for proper system and security design and best practices during project planning, execution, and transition Demonstrated personal accountability and creative problem solving skills Demonstrated experience and commitment to providing excellent service to diverse faculty, staff, and students Demonstrated experience with effectively completing assignments, prioritizing based on strategic goals, and meeting deadlines Experience using project and portfolio management software (such as Jira/Confluence, etc.) for documentating, storing, and sharing project charter information, plans and schedules, team information, issues, risks, and communications Experience leading projects in a matrixed IT environment that involve aspects of IT Governance such as web governance, data governance, etc. Experience implementing process improvement and process automation Experience working with users, leaders, and decision makers to ensure strategic and effective decision making occurs in process and project work Demonstrated understanding and applicable experience of higher education organizational structures and mission Project Management Professional (PMP) certification Familiarity with Agile (Scrum) concepts Demonstrated knowledge of Microsoft Office products (e.g. Excel, Word, Visio etc.) Ability to effectively present process improvement ideas, alternative solutions, and workflow concepts in applicable written or presentation formats such as Context Diagrams, Use Cases, Workflow and Swim Lane Diagrams Ability to use consultative and facilitative skills to gain consensus on specific outcomes and requirements Environmental/Physical/Special The incumbent may be required to sit in an open office environment with other project team members. This is an exempt position and is not subject or eligible for overtime or compensatory time off. The incumbent may be required to work outside of their regular work schedule for special projects. Pre-Employment Requirements This position requires the successful completion of a background check. Eligibility to Work Applicants must be able to provide proof of US Citizenship or authorization to work in the United States, within three business days from their date of hire. Benefits Threaded through our Total Compensation package is a commitment to Bridging Life's Transitions. SF State is committed to providing our employees with a comprehensive program that rewards efforts that are appreciated by your colleagues, students and the customers we serve. We offer a competitive compensation package that includes Medical, Dental, Vision, Pension, 401k, Healthcare Savings Account, Life Insurance, Disability Insurance, Vacation and Sick Leave as well as State Holidays and a dynamic Fee Waiver program, all geared towards the University's commitment to attract, motivate and retain our employee. CSUEU Position (For CSUEU Positions Only) Eligible and qualified on-campus applicants, currently in bargaining units 2, 5, 7, and 9 are given hiring preference. Additional Information SF STATE IS NOT A SPONSORING AGENCY FOR STAFF OR MANAGEMENT POSITIONS. (i.e. H1-B VISAS). Thank you for your interest in employment with California State University (CSU). CSU is a state entity whose business operations reside within the State of California. Because of this, CSU prohibits hiring employees to perform CSU-related work outside of California with very limited exception. While this position may be eligible for occasional telework, all work is expected to be performed in the state of California, and this position is assigned to on-campus operations. CSU strongly encourages faculty, staff, and students who are accessing campus facilities to be immunized against COVID-19 or declare a medical or religious exemption from doing so. Any candidates advanced in a currently open search process are encouraged to comply with this requirement. The systemwide policy can be found at https://calstate.policystat.com/policy/9779821/latest/ and questions may be sent to hr@campus.edu. The Human Resources office is open Mondays through Fridays from 8 a.m. to 5 p.m., and can be reached at (415) 338-1872. Please note that this position, position requirements, application deadline and/or any other component of this position is subject to change or cancellation at any time. Advertised: Apr 03 2024 Pacific Daylight Time Applications close: Closing Date/Time:
Jul 14, 2024
Working Title Technical Project Manager SF State University San Francisco State is an Equal Opportunity Employer and does not discriminate against persons on the basis of race, religion, color, ancestry, age, disability, genetic information, gender, gender identity, gender expression, marital status, medical condition, National origin, sex, sexual orientation, covered veteran status, or any other protected status. Reasonable accommodations will be provided for qualified applicants with disabilities who self-disclose by contacting the Senior Human Resources Manager. Applicants may visit titleix.sfsu.edu for more information on SF State's policy prohibiting discrimination, and how to file an online report using the procedures under Executive Order 1096 Revised. Inquiries can be directed to the campus Title IX Coordinator and Discrimination, Harassment, and Retaliation Administrator by calling (415) 338-2032 or emailing vpsaem@sfsu.edu. San Francisco State is a 100% Smoke/Vapor-Free Campus. Smoking or Vaping of any tobacco/plant-based substance is not permitted on any University properties. The person holding this position may be considered a "mandated reporter" under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. This position may be a "designated position" in the California State University's Conflict of Interest Code. The successful candidate accepting this position may be required to file Conflict of Interest forms subject to the regulations of the Fair Political Practices Commission. Department Information Technology Services/Project Management Appointment Type This is a one-year probationary position. Time Base Full-Time Work Schedule Monday - Friday; 8:00 am -5:00 pm Anticipated Hiring Range $6,250.00 - $6,845.00 Per Month ($75,000.00 - $82,140.00 Annually) Salary is commensurate with experience. Position Summary Reporting to the Manager of the Project Management Office, this position will work under minimal direction to independently coordinate, plan, support, and execute enterprise-wide and division information technology projects. The incumbent will manage the Project Management Life Cycle from beginning to end, establish multi-disciplinary stakeholder and project team buy-in, apply his or her knowledge and understanding of industry-accepted methodologies (i.e., Project Management Body of Knowledge [PMBOK]) and lessons learned from past experience to facilitate project success. The Technical Project Manager will provide imaginative, thorough, and practicable solutions to a wide range of problems. Using technical experience and training, the incumbent works with all the Information Technology Services departments and functional divisions during the course of managing projects, with an emphasis on projects incorporating technology to support student success, teaching, learning, and research. The incumbent will also work with the Director, other project managers, and ITS colleagues to develop and implement maturing project management policies and procedures. This incumbent will develop a thorough understanding of Information Technology services and how they each support projects. Position Information Plans Projects Under minimal direction: Consults with project sponsors to clarify project scope, deliverables, timelines, and analyze risk. Interacts with users and other stakeholders (administration, faculty, staff, students, vendors) to further understand requirements. Develops the project plan as needed to identify and organize project resources, assigning and clarifying roles and responsibilities, establish project schedule, plan for communication, risk, budget, and quality assurance Uses presentation and communication skills and tools to communicate project vision and plans to team and stakeholders. Works with Information Security, Networking, Operations, Identity Management, and other information technology departments to plan for proper system and security design, best practices, and service transition. Works with Service Desk and IT Training and Communications Coordinator to plan project communications to the users and campus community. Documents project planning in the project and portfolio management tool. Executes Technical Projects Applies certified PM tools and methodologies to achieve project milestones, maintain scope, and execute project plans. Observes project team dynamics to ensure effective team member synergies and to resolve team issues. Creates progressive milestones to recognize successes, provide feedback, and motivate the project team. Gathers and analyzes project metrics to evaluate project performance and to manage issues, risk and changes of scope. Coordinates with technical managers and resources from Information Security, Networking, Operations and other information technology departments to execute the plan, utilizing past experience and knowledge to look for gaps or risks. Communicates with stakeholders, senior management and project leaders to discuss issues and resolutions and to authorize scope changes. Maintains project status and appropriate documents such as requirements, issues, and risk in the project and portfolio management tool. Monitors and Controls Projects Utilizes PM tools to manage project timelines and accuracy, ensure project resource commitments are met, and track activities and variances. Performs assessments throughout projects to identify risks and their potential impact and to develop response strategies for managing and mitigating risk factors. Using email, Word, Visio, Excel, and the project software as appropriate, interacts with project customers to verify completion dates, review milestone expectations, and to manage Information Technology Services (ITS) personnel resource schedules. Interacts with Functional Managers to manage resources and to meet project commitments and avoid delays and conflicts. Offers sponsors solutions to problems with imaginative, thorough, and practicable solutions. Closes Projects Evaluates project achievements and facilitates the “lessons learned” process to provide documented historical information for future projects. Obtains formal approvals for closing project plans to ensure deliverables met requirements and expectations. Works with the Service Desk and the Applications Manager on formal handover. Surveys customers, stakeholders, sponsors, and team members to gather input on project quality, metrics performance and recommendations for improvement. Stores documents, creates final status, finalizes project plan, and formally closes the project in the project and portfolio management tool. Project Governance Assist with implementation and improvement of yearly Project Governance process and Project Management processes Reviews project requests and works with requestor and team to get estimates. Minimum Qualifications To enter this classification, a basic foundation of knowledge and skills in technical information systems and application program packages is a prerequisite. This foundation would normally be obtained through a bachelor’s degree in computer science, information systems, educational technology, communications, or related fields, or similar certified coursework in applicable fields of study. Foundation knowledge and skills for the Information Technology Consultant, depending on the nature of the position assignment, may include working knowledge of common software application packages, equipment platforms, reference database systems and sources, and training methods and a basic understanding of networks, data communication, and multimedia systems. The career level is broad and includes intermediate through senior level positions. Incumbents at this level work relatively independently and possess the experience to be fully proficient in performing most or all of the work assignments defined for their position. Typically, incumbents have acquired the requisite skills and knowledge through a combination of education, training, and progressive work experience to be able to demonstrate competence in independently applying technical judgment to standard and nonstandard applications and systems, solving a wide range of problems and developing practicable and thorough solutions, and using effective communication and listening skills. Preferred Qualifications Education Bachelor’s degree in related area such as Computer Science, Management Information Systems, Information Technology, Business, or related field from an accredited university. Work Experience Minimum 3+ years experience and proven ability to independently plan and manage complex projects with a technical component and with broad division or university impact. Knowledge, skills and abilities: Working knowledge of an ability to apply the Project Management Body of Knowledge (PMBOK) Demonstrated ability to work and communicate effectively with users at multiple levels of the organization Excellent communication skills including writing, speaking, facilitation, and presentations Demonstrated experience successfully working with Information Security, Systems, Networking, Service Desk and other IT departments to plan for proper system and security design and best practices during project planning, execution, and transition Demonstrated personal accountability and creative problem solving skills Demonstrated experience and commitment to providing excellent service to diverse faculty, staff, and students Demonstrated experience with effectively completing assignments, prioritizing based on strategic goals, and meeting deadlines Experience using project and portfolio management software (such as Jira/Confluence, etc.) for documentating, storing, and sharing project charter information, plans and schedules, team information, issues, risks, and communications Experience leading projects in a matrixed IT environment that involve aspects of IT Governance such as web governance, data governance, etc. Experience implementing process improvement and process automation Experience working with users, leaders, and decision makers to ensure strategic and effective decision making occurs in process and project work Demonstrated understanding and applicable experience of higher education organizational structures and mission Project Management Professional (PMP) certification Familiarity with Agile (Scrum) concepts Demonstrated knowledge of Microsoft Office products (e.g. Excel, Word, Visio etc.) Ability to effectively present process improvement ideas, alternative solutions, and workflow concepts in applicable written or presentation formats such as Context Diagrams, Use Cases, Workflow and Swim Lane Diagrams Ability to use consultative and facilitative skills to gain consensus on specific outcomes and requirements Environmental/Physical/Special The incumbent may be required to sit in an open office environment with other project team members. This is an exempt position and is not subject or eligible for overtime or compensatory time off. The incumbent may be required to work outside of their regular work schedule for special projects. Pre-Employment Requirements This position requires the successful completion of a background check. Eligibility to Work Applicants must be able to provide proof of US Citizenship or authorization to work in the United States, within three business days from their date of hire. Benefits Threaded through our Total Compensation package is a commitment to Bridging Life's Transitions. SF State is committed to providing our employees with a comprehensive program that rewards efforts that are appreciated by your colleagues, students and the customers we serve. We offer a competitive compensation package that includes Medical, Dental, Vision, Pension, 401k, Healthcare Savings Account, Life Insurance, Disability Insurance, Vacation and Sick Leave as well as State Holidays and a dynamic Fee Waiver program, all geared towards the University's commitment to attract, motivate and retain our employee. CSUEU Position (For CSUEU Positions Only) Eligible and qualified on-campus applicants, currently in bargaining units 2, 5, 7, and 9 are given hiring preference. Additional Information SF STATE IS NOT A SPONSORING AGENCY FOR STAFF OR MANAGEMENT POSITIONS. (i.e. H1-B VISAS). Thank you for your interest in employment with California State University (CSU). CSU is a state entity whose business operations reside within the State of California. Because of this, CSU prohibits hiring employees to perform CSU-related work outside of California with very limited exception. While this position may be eligible for occasional telework, all work is expected to be performed in the state of California, and this position is assigned to on-campus operations. CSU strongly encourages faculty, staff, and students who are accessing campus facilities to be immunized against COVID-19 or declare a medical or religious exemption from doing so. Any candidates advanced in a currently open search process are encouraged to comply with this requirement. The systemwide policy can be found at https://calstate.policystat.com/policy/9779821/latest/ and questions may be sent to hr@campus.edu. The Human Resources office is open Mondays through Fridays from 8 a.m. to 5 p.m., and can be reached at (415) 338-1872. Please note that this position, position requirements, application deadline and/or any other component of this position is subject to change or cancellation at any time. Advertised: Apr 03 2024 Pacific Daylight Time Applications close: Closing Date/Time:
CITY OF ESCONDIDO, CA
City of Escondido, California, United States
Summary This position is open until filled. A first review of applications will take place during the week of September 1, 2024. Applicants that apply after the first review are not guaranteed to be considered for this recruitment. This recruitment may close at any time without notice after the first review date. If you want to join a hardworking team that shares a commitment to provide top-quality municipal services in a prime North County location, consider a career with the City of Escondido. We have an opening for the position of Project Manager in our Public Works Department/Building Maintenance Division. For a complete listing of job duties and qualifications, please refer to the corresponding job description, which can be obtained from the Human Resources Department or downloaded from the City's website. Under direction, oversees, supervises, and coordinates the management of all stages of capital improvement projects, assigned activities with various divisions, outside agencies and the general public; provides responsible and complex staff assistance to the senior engineering staff; and performs related duties, as assigned. Key Responsibilities The following duties are typical for this classification. Incumbents may not perform all of the listed duties and/or may be required to perform additional or different duties from those set forth below to address business needs and changing business practices. Provide administrative and professional leadership in municipal projects programs and construction management activities; manage, coordinate, and supervise multiple consultants and contractors on complex projects; monitor consultant budgets; develop project scope and prepare requests for proposals. Prepares technical and complex engineering and financial reports for project authorization and approvals, design and construction changes, project funding and construction change orders; prepares related project schedules and construction sequences and phasing plans. Review and evaluate consultants, preparing RFPs, negotiate contracts; read and interpret engineering plans, specifications, bid documents, and contracts; coordinate review of consultant deliverable and communicate effective across departments and other agencies; monitor consultants’ work to ensure compliance with the contract, scope and budget, as well as laws, regulations, and policies. Initiate, plan and complete work with minimum direction and control; work well managing multiple projects at different stages from planning, design, construction, and closeout. Coordinate City projects with other agencies, including design, scope of work, schedules, budgets, permits, inspections, and cost sharing agreements. Designs CIP projects, including the preparation of plans and specifications and/or oversees the design of CIP projects by consulting engineers. Manages the construction of CIP and private development projects; conducts pre-construction meetings; approves construction and design changes; negotiates and approves construction change orders, processes payments; and provides direction to construction inspectors. Prepares preliminary design reports for review and approval of City staff for project authorization, including facility research, project scope, preliminary cost estimates and schedules, right-of-way research, and/or other related engineering issues. Prepares and administers permits from various agencies for the design, construction, and operation of City facilities. Interpret and make decisions in accordance with laws, regulations, and policies. Determine preliminary estimate for project costs and develop budget and forecast funds needed for contracted services. Prepare accurate and concise reports using various computer software programs. Provides assistance in resolving operational and administration issues; identifies issues and conducts research to find alternative solutions; makes and assists in the implementation of recommendations. Provides staff assistance to higher-level management staff; participates on and provides staff support to a variety of committees, boards, and commissions; prepares and presents staff reports and other correspondence as appropriate and necessary. Coordinates and collaborates with departments, divisions and outside agencies; serves as a liaison with public and private organizations, community groups and other social organizations; provides information and serves as a resource. Responds to and resolves difficult and sensitive citizen complaints and inquiries. Performs related duties as required. QUALIFICATIONS Knowledge of: Operational characteristics, services and activities in project planning and administration Organization and operation of construction management. Principles and practice of project management. Methods and techniques of data collection, research, and report preparation. Methods and techniques of statistical and financial analysis. Principles and procedures of financial record keeping and reporting. Principles and practices of budget preparation and administration. Contract negotiations and administration methods and techniques. Principles and practices of program development and administration. Pertinent federal, state, and local laws, codes, and regulations including public contract law. Civil, structural, electrical, traffic, geotechnical, and mechanical engineering principles and practices as they related to construction management and inspection services. General construction principles and practices. Principles of business letter writing and report preparation. Office procedures, methods, and equipment including computers and applicable software applications. Applicable civil, government and administrative codes. Principles and practices of public sector contract administration. Principles and practices of customer service. Principles of business letter writing. Basic principles of supervision and training. English usage, spelling, grammar, and punctuation. Pertinent federal, state and local laws, codes and regulations. Ability to: Oversee and participate in the management of a public works design, construction and inspection program. Direct and monitor the work of project consultants for regulation ad code compliance, contract conformance, and quality assurance. Negotiate contracts with project consultants. Interpret and apply pertinent federal, state and local laws, codes and regulations as well as City policies and procedures. Collect, evaluate and interpret complex information and data. Prepare, research, negotiate, and monitor contracts and agreements. Prepare clear and concise administrative and financial reports. Maintain accurate and complete records on programs and operations. Prepare and manage a budget. Interpret technical information for a variety of audiences. Make presentations to the public and other agencies. Independently prepare correspondence and memoranda. Operate office equipment including computers and supporting applications. Adapt to changing technologies and learn functionality of new equipment and systems. Organize and prioritize work flow. Demonstrate an awareness and appreciation of the cultural diversity of the community. Communicate clearly and concisely, both orally and in writing. Establish and maintain effective working relationships with those contacted in the course of work. Minimum Requirements Education/Training: A Bachelor’s degree from an accredited college or university with major course work in civil engineering, architecture, construction management, public or business administration, or a related field. Experience: Four years (full-time equivalent) of responsible public works contract administration, construction project management, or professional engineering work. Experience in administering contracts or programs in a governmental jurisdiction is highly desirable. License or Certificate: Possession of, or ability to obtain, an appropriate, valid driver’s license. Supplemental Information NOTE: For a complete listing of job duties and qualifications, please refer to the corresponding job description, which can be obtained from the Human Resources Department or downloaded from the City's web site. The City of Escondido is committed to a drug and alcohol free workplace. All applicants will be subject to fingerprint investigation before a conditional offer of employment is extended. A pre-employment medical examination will be conducted following a conditional offer of employment for all positions. Safety sensitive positions will include a pre-employment drug screen. Positions subject to the Department of Transportation (DOT) regulations will be subject to DOT pre-employment drug testing and random drug and alcohol testing. SELECTION PROCEDURE Applications will be screened and the most qualified candidates will be invited to appear for testing. All positions require the ability to read, write and speak English. Types of tests may include written and/or oral examination, physical agility, practical exam or other appropriate job-related selection process. When testing is completed, candidates will be ranked on an eligibility list in the order of their test score. Selection for appointments is made from names certified on the eligibility list. All appointments are subject to the successful completion of background investigation including LIVESCAN fingerprinting, and will be required to submit verification of the legal right to work in the United States. Qualification by a medical examination will be required at the time of appointment. After appointment, classified employees must satisfactorily complete a probationary period to be eligible for regular status. In accordance with the Immigration Reform and Control Act of 1986, all new employees must produce proof of eligibility to work in the United States within the first three days of their employment. The City of Escondido participates in E-Verify®. The Loyalty Oath will be administered to all new employees on their first day of hire. New employees hired into positions that require a driver's license must provide proof of a valid California Driver's License of the appropriate class level on their first day of employment. Additional information regarding the essential functions and physical, environmental and communication demands of the position may be obtained from the Human Resources Department. If you require reasonable accommodation in the testing process, such as an alternate means of testing, you must contact the Human Resources Department by the final filing date to complete a Request for Reasonable Accommodation form. The provisions of this bulletin do not constitute an express or implied contract. Any provision contained in this bulletin may be modified or revoked without notice. Note: Pursuant to California Civil Code section 1786.53, the City of Escondido shall provide to all job candidates a copy of any records of arrest, indictment, conviction, civil judicial action, tax lien or outstanding judgment which was obtained in the course of conducting an evaluation for employment, assignment, and/or promotion. A copy of this information, if received by the City, will be given to candidates within seven days of the City's receipt. VETERANS' PREFERENCE Eligible individuals are those who meet the following criteria: Served in the U.S. armed forces Received an honorable discharge Did not retire from military service Seeking employment with the City of Escondido for the first time. Guard and Reserve active duty for training purposes does not qualify for veterans' preference. Proof of eligibility (copy of DD-214) must be submitted at time of application, or later if the promulgation of the eligibility list will not be delayed. Veterans' preference credit will only be applied to eligible applicants who attained a passing grade (total score exclusive of credit) on the final open examination. ABOUT OUR CITY The City of Escondido is a prominent agricultural, commercial hub and residential center of North San Diego County. Located a short 30-minute drive from the beach, the mountains or downtown San Diego, Escondido residents enjoy the pleasure of a rural lifestyle with all the benefits of suburban living. Escondido is a diverse, vibrant community with many amenities. The city offers attractive homes in a wide range of prices, two lakes, several parks, a sports center, golf courses, restaurants, wineries, shopping centers, a variety of art galleries, entertainment venues, and a state of the art hospital. Established in 1888, the city's rich past brings charm and stability to the community; yet integrated with Escondido's treasured heritage is a progressive future, bright and brimming with promise. EOE The City of Escondido does not discriminate on the basis of race, color, religion, disability, sex, age, national origin, or sexual orientation. We will attempt to reasonably accommodate applicants with disabilities upon request. The City of Escondido offers a comprehensive benefit package including vacation, holiday, and sick leave as well as medical, dental, vision, and life insurance. The Benefits of Choice program offers you a range of benefits. You choose the coverage that is right for you, your family and your budget. Read this e-Guide for an overview of your options, with links to additional details and forms. For a more detailed overview of this benefits package, please visit the Management Benefit Summary. Closing Date/Time: Continuous
Aug 13, 2024
Full Time
Summary This position is open until filled. A first review of applications will take place during the week of September 1, 2024. Applicants that apply after the first review are not guaranteed to be considered for this recruitment. This recruitment may close at any time without notice after the first review date. If you want to join a hardworking team that shares a commitment to provide top-quality municipal services in a prime North County location, consider a career with the City of Escondido. We have an opening for the position of Project Manager in our Public Works Department/Building Maintenance Division. For a complete listing of job duties and qualifications, please refer to the corresponding job description, which can be obtained from the Human Resources Department or downloaded from the City's website. Under direction, oversees, supervises, and coordinates the management of all stages of capital improvement projects, assigned activities with various divisions, outside agencies and the general public; provides responsible and complex staff assistance to the senior engineering staff; and performs related duties, as assigned. Key Responsibilities The following duties are typical for this classification. Incumbents may not perform all of the listed duties and/or may be required to perform additional or different duties from those set forth below to address business needs and changing business practices. Provide administrative and professional leadership in municipal projects programs and construction management activities; manage, coordinate, and supervise multiple consultants and contractors on complex projects; monitor consultant budgets; develop project scope and prepare requests for proposals. Prepares technical and complex engineering and financial reports for project authorization and approvals, design and construction changes, project funding and construction change orders; prepares related project schedules and construction sequences and phasing plans. Review and evaluate consultants, preparing RFPs, negotiate contracts; read and interpret engineering plans, specifications, bid documents, and contracts; coordinate review of consultant deliverable and communicate effective across departments and other agencies; monitor consultants’ work to ensure compliance with the contract, scope and budget, as well as laws, regulations, and policies. Initiate, plan and complete work with minimum direction and control; work well managing multiple projects at different stages from planning, design, construction, and closeout. Coordinate City projects with other agencies, including design, scope of work, schedules, budgets, permits, inspections, and cost sharing agreements. Designs CIP projects, including the preparation of plans and specifications and/or oversees the design of CIP projects by consulting engineers. Manages the construction of CIP and private development projects; conducts pre-construction meetings; approves construction and design changes; negotiates and approves construction change orders, processes payments; and provides direction to construction inspectors. Prepares preliminary design reports for review and approval of City staff for project authorization, including facility research, project scope, preliminary cost estimates and schedules, right-of-way research, and/or other related engineering issues. Prepares and administers permits from various agencies for the design, construction, and operation of City facilities. Interpret and make decisions in accordance with laws, regulations, and policies. Determine preliminary estimate for project costs and develop budget and forecast funds needed for contracted services. Prepare accurate and concise reports using various computer software programs. Provides assistance in resolving operational and administration issues; identifies issues and conducts research to find alternative solutions; makes and assists in the implementation of recommendations. Provides staff assistance to higher-level management staff; participates on and provides staff support to a variety of committees, boards, and commissions; prepares and presents staff reports and other correspondence as appropriate and necessary. Coordinates and collaborates with departments, divisions and outside agencies; serves as a liaison with public and private organizations, community groups and other social organizations; provides information and serves as a resource. Responds to and resolves difficult and sensitive citizen complaints and inquiries. Performs related duties as required. QUALIFICATIONS Knowledge of: Operational characteristics, services and activities in project planning and administration Organization and operation of construction management. Principles and practice of project management. Methods and techniques of data collection, research, and report preparation. Methods and techniques of statistical and financial analysis. Principles and procedures of financial record keeping and reporting. Principles and practices of budget preparation and administration. Contract negotiations and administration methods and techniques. Principles and practices of program development and administration. Pertinent federal, state, and local laws, codes, and regulations including public contract law. Civil, structural, electrical, traffic, geotechnical, and mechanical engineering principles and practices as they related to construction management and inspection services. General construction principles and practices. Principles of business letter writing and report preparation. Office procedures, methods, and equipment including computers and applicable software applications. Applicable civil, government and administrative codes. Principles and practices of public sector contract administration. Principles and practices of customer service. Principles of business letter writing. Basic principles of supervision and training. English usage, spelling, grammar, and punctuation. Pertinent federal, state and local laws, codes and regulations. Ability to: Oversee and participate in the management of a public works design, construction and inspection program. Direct and monitor the work of project consultants for regulation ad code compliance, contract conformance, and quality assurance. Negotiate contracts with project consultants. Interpret and apply pertinent federal, state and local laws, codes and regulations as well as City policies and procedures. Collect, evaluate and interpret complex information and data. Prepare, research, negotiate, and monitor contracts and agreements. Prepare clear and concise administrative and financial reports. Maintain accurate and complete records on programs and operations. Prepare and manage a budget. Interpret technical information for a variety of audiences. Make presentations to the public and other agencies. Independently prepare correspondence and memoranda. Operate office equipment including computers and supporting applications. Adapt to changing technologies and learn functionality of new equipment and systems. Organize and prioritize work flow. Demonstrate an awareness and appreciation of the cultural diversity of the community. Communicate clearly and concisely, both orally and in writing. Establish and maintain effective working relationships with those contacted in the course of work. Minimum Requirements Education/Training: A Bachelor’s degree from an accredited college or university with major course work in civil engineering, architecture, construction management, public or business administration, or a related field. Experience: Four years (full-time equivalent) of responsible public works contract administration, construction project management, or professional engineering work. Experience in administering contracts or programs in a governmental jurisdiction is highly desirable. License or Certificate: Possession of, or ability to obtain, an appropriate, valid driver’s license. Supplemental Information NOTE: For a complete listing of job duties and qualifications, please refer to the corresponding job description, which can be obtained from the Human Resources Department or downloaded from the City's web site. The City of Escondido is committed to a drug and alcohol free workplace. All applicants will be subject to fingerprint investigation before a conditional offer of employment is extended. A pre-employment medical examination will be conducted following a conditional offer of employment for all positions. Safety sensitive positions will include a pre-employment drug screen. Positions subject to the Department of Transportation (DOT) regulations will be subject to DOT pre-employment drug testing and random drug and alcohol testing. SELECTION PROCEDURE Applications will be screened and the most qualified candidates will be invited to appear for testing. All positions require the ability to read, write and speak English. Types of tests may include written and/or oral examination, physical agility, practical exam or other appropriate job-related selection process. When testing is completed, candidates will be ranked on an eligibility list in the order of their test score. Selection for appointments is made from names certified on the eligibility list. All appointments are subject to the successful completion of background investigation including LIVESCAN fingerprinting, and will be required to submit verification of the legal right to work in the United States. Qualification by a medical examination will be required at the time of appointment. After appointment, classified employees must satisfactorily complete a probationary period to be eligible for regular status. In accordance with the Immigration Reform and Control Act of 1986, all new employees must produce proof of eligibility to work in the United States within the first three days of their employment. The City of Escondido participates in E-Verify®. The Loyalty Oath will be administered to all new employees on their first day of hire. New employees hired into positions that require a driver's license must provide proof of a valid California Driver's License of the appropriate class level on their first day of employment. Additional information regarding the essential functions and physical, environmental and communication demands of the position may be obtained from the Human Resources Department. If you require reasonable accommodation in the testing process, such as an alternate means of testing, you must contact the Human Resources Department by the final filing date to complete a Request for Reasonable Accommodation form. The provisions of this bulletin do not constitute an express or implied contract. Any provision contained in this bulletin may be modified or revoked without notice. Note: Pursuant to California Civil Code section 1786.53, the City of Escondido shall provide to all job candidates a copy of any records of arrest, indictment, conviction, civil judicial action, tax lien or outstanding judgment which was obtained in the course of conducting an evaluation for employment, assignment, and/or promotion. A copy of this information, if received by the City, will be given to candidates within seven days of the City's receipt. VETERANS' PREFERENCE Eligible individuals are those who meet the following criteria: Served in the U.S. armed forces Received an honorable discharge Did not retire from military service Seeking employment with the City of Escondido for the first time. Guard and Reserve active duty for training purposes does not qualify for veterans' preference. Proof of eligibility (copy of DD-214) must be submitted at time of application, or later if the promulgation of the eligibility list will not be delayed. Veterans' preference credit will only be applied to eligible applicants who attained a passing grade (total score exclusive of credit) on the final open examination. ABOUT OUR CITY The City of Escondido is a prominent agricultural, commercial hub and residential center of North San Diego County. Located a short 30-minute drive from the beach, the mountains or downtown San Diego, Escondido residents enjoy the pleasure of a rural lifestyle with all the benefits of suburban living. Escondido is a diverse, vibrant community with many amenities. The city offers attractive homes in a wide range of prices, two lakes, several parks, a sports center, golf courses, restaurants, wineries, shopping centers, a variety of art galleries, entertainment venues, and a state of the art hospital. Established in 1888, the city's rich past brings charm and stability to the community; yet integrated with Escondido's treasured heritage is a progressive future, bright and brimming with promise. EOE The City of Escondido does not discriminate on the basis of race, color, religion, disability, sex, age, national origin, or sexual orientation. We will attempt to reasonably accommodate applicants with disabilities upon request. The City of Escondido offers a comprehensive benefit package including vacation, holiday, and sick leave as well as medical, dental, vision, and life insurance. The Benefits of Choice program offers you a range of benefits. You choose the coverage that is right for you, your family and your budget. Read this e-Guide for an overview of your options, with links to additional details and forms. For a more detailed overview of this benefits package, please visit the Management Benefit Summary. Closing Date/Time: Continuous
City of Kansas City, MO
Kansas City, Missouri, United States
Position available with the Water Department, Laboratory Division located at 2 NE 32nd Ave Salary Range: $5,794-$8,833/Month Normal Work Days/Hours: Monday-Friday, 8:00 a.m.-4:30 p.m. Application Deadline Date: October 3, 2024 Responsibilities Independently manages all aspects of the Quality Assurance Program for laboratory testing, sampling, and field activities. Leads weekly meetings for assigned laboratory units and schedules weekly assignments Completes Performance Appraisals of direct reports and maintains supervisor log. Responsible for setting expectations, coaching, counseling, disciplinary actions, etc with direct reports Performs Novatime Approval/time request approvals. Develops, implements, and improves the Quality Assurance Management Systems for laboratory, sampling and field activities. Ensures daily sampling and testing meets regulatory requirements. Conducts final reviews of SOPs, and sampling plans before approval by UT Manager Prepares benchsheets, and various forms to document traceability of work and scheduling activities of the Quality Assurance Program Leads laboratory internal audits and finalizes reports Maintains document control and IDOCs and DOCs. Tracks Quality Control trends to proactively identify issues Leads the tracking and completion of Corrective Action Responses and Root cause analysis Schedules and manages laboratory certification/accreditations Provides information to state inspector upon request Manages MDLs, and MRLs for all testing including compliance with method requirements and MCL and permit limits Schedules and oversees support equipment is verified and calibrated Trains laboratory staff on Quality Assurance and Quality Control and on data integrity policy Serves as a backup for testing in General Chemistry and microbiology when needed Attends meetings with external laboratory organizations/associations Manages staff meetings (weekly one-on-one, LIMS, etc) On call as assigned. Qualifications REQUIRES an accredited Master's degree in an environmentally related area and 6 years of progressively responsible experience as an environmental professional; OR an equivalent combination of qualifying education and experience. Must possess a valid state-issued drivers license in accordance with the City of KCMO policies. Must pass a pre-employmeny drug screen as prescribed by the City. Other Information URGENT!!! CRITICAL RECRUITMENT INFORMATION Applications and/or resumes are evaluated on the information received by the application deadline. Please ensure that your application or resume clearly demonstrates how you meet the minimum qualifications for the position for which you are applying, this includes providing all relevant educational dates and a detailed description of relevant work experience, including months/years of employment. Applications and/or resumes may not be considered if information is incomplete. In order for a resume to be used in lieu of an application the resume must have been submitted online via the City's Applicant Tracking System. Positions requiring a high school diploma/GED certificate must be obtained from a school/program accredited by the Department of Education and recognized by the U.S. Secretary of Education. The minimum education requirement for positions that allow for experience equivalency for an accredited degree is a high school diploma. Unless otherwise specified, an accredited degree must be obtained from a college or university listed with the U.S. Department of Education and recognized by the U.S. Secretary of Education. For positions with a salary grade of EX6 or higher that require an accredited degree, qualifying professional experience must be obtained AFTER the accredited degree is obtained. Successful completion of a pre-employment criminal history/background check is required for all positions. Some positions require a post offer drug screen and/or physical. If appointed, non-residents must obtain residency inside Kansas City, Missouri's city limits within nine months. The City of KCMO is an equal opportunity employer that values diversity and inclusion in the workplace. The City is committed to providing a workplace environment for its employees and citizens free from discrimination based on race, color, sex (including pregnancy), national origin, religion, age, disability, marital status, genetic information, sexual orientation, or gender identity. For more information, please see our EEO Policy The City of KCMO is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please call 816-513-1908 or send an e-mail to accommodations@kcmo.org . If claiming military veterans' preference points, you must attach a copy of your DD-214 or a DD-256 (for reservists). To claim veterans' points you must have served 180 days of regular active duty service and be discharged or released under honorable conditions during peacetimes or 90 days of active duty service, one (1) day during "wartime" and a last discharge or release under honorable conditions. (DOD) 38 U.S. Code • 4211).
Sep 20, 2024
Full Time
Position available with the Water Department, Laboratory Division located at 2 NE 32nd Ave Salary Range: $5,794-$8,833/Month Normal Work Days/Hours: Monday-Friday, 8:00 a.m.-4:30 p.m. Application Deadline Date: October 3, 2024 Responsibilities Independently manages all aspects of the Quality Assurance Program for laboratory testing, sampling, and field activities. Leads weekly meetings for assigned laboratory units and schedules weekly assignments Completes Performance Appraisals of direct reports and maintains supervisor log. Responsible for setting expectations, coaching, counseling, disciplinary actions, etc with direct reports Performs Novatime Approval/time request approvals. Develops, implements, and improves the Quality Assurance Management Systems for laboratory, sampling and field activities. Ensures daily sampling and testing meets regulatory requirements. Conducts final reviews of SOPs, and sampling plans before approval by UT Manager Prepares benchsheets, and various forms to document traceability of work and scheduling activities of the Quality Assurance Program Leads laboratory internal audits and finalizes reports Maintains document control and IDOCs and DOCs. Tracks Quality Control trends to proactively identify issues Leads the tracking and completion of Corrective Action Responses and Root cause analysis Schedules and manages laboratory certification/accreditations Provides information to state inspector upon request Manages MDLs, and MRLs for all testing including compliance with method requirements and MCL and permit limits Schedules and oversees support equipment is verified and calibrated Trains laboratory staff on Quality Assurance and Quality Control and on data integrity policy Serves as a backup for testing in General Chemistry and microbiology when needed Attends meetings with external laboratory organizations/associations Manages staff meetings (weekly one-on-one, LIMS, etc) On call as assigned. Qualifications REQUIRES an accredited Master's degree in an environmentally related area and 6 years of progressively responsible experience as an environmental professional; OR an equivalent combination of qualifying education and experience. Must possess a valid state-issued drivers license in accordance with the City of KCMO policies. Must pass a pre-employmeny drug screen as prescribed by the City. Other Information URGENT!!! CRITICAL RECRUITMENT INFORMATION Applications and/or resumes are evaluated on the information received by the application deadline. Please ensure that your application or resume clearly demonstrates how you meet the minimum qualifications for the position for which you are applying, this includes providing all relevant educational dates and a detailed description of relevant work experience, including months/years of employment. Applications and/or resumes may not be considered if information is incomplete. In order for a resume to be used in lieu of an application the resume must have been submitted online via the City's Applicant Tracking System. Positions requiring a high school diploma/GED certificate must be obtained from a school/program accredited by the Department of Education and recognized by the U.S. Secretary of Education. The minimum education requirement for positions that allow for experience equivalency for an accredited degree is a high school diploma. Unless otherwise specified, an accredited degree must be obtained from a college or university listed with the U.S. Department of Education and recognized by the U.S. Secretary of Education. For positions with a salary grade of EX6 or higher that require an accredited degree, qualifying professional experience must be obtained AFTER the accredited degree is obtained. Successful completion of a pre-employment criminal history/background check is required for all positions. Some positions require a post offer drug screen and/or physical. If appointed, non-residents must obtain residency inside Kansas City, Missouri's city limits within nine months. The City of KCMO is an equal opportunity employer that values diversity and inclusion in the workplace. The City is committed to providing a workplace environment for its employees and citizens free from discrimination based on race, color, sex (including pregnancy), national origin, religion, age, disability, marital status, genetic information, sexual orientation, or gender identity. For more information, please see our EEO Policy The City of KCMO is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please call 816-513-1908 or send an e-mail to accommodations@kcmo.org . If claiming military veterans' preference points, you must attach a copy of your DD-214 or a DD-256 (for reservists). To claim veterans' points you must have served 180 days of regular active duty service and be discharged or released under honorable conditions during peacetimes or 90 days of active duty service, one (1) day during "wartime" and a last discharge or release under honorable conditions. (DOD) 38 U.S. Code • 4211).
Sr. Manager Provider Data Analytics (Sr. Manager I) CalOptima CalOptima Health is seeking a highly motivated an experienced Sr. Manager Provider Data Analytics (Sr. Manager I) to join our team. The Sr Manager (Provider Data Analytics) will provide technical and tactical management oversight and leadership for moderate to complex activities involving data reporting and analytics in support of provider data operation processes as well as regulatory requirements. The incumbent will provide day-to-day leadership and technical guidance to an analytics team including on-going data clean up, analysis of the provider network, requirements review, reporting and dashboard creation and enhancement. The Sr Manager will be responsible for supporting data integrity, ensuring reporting accuracy and enabling optimization of reporting processes. The incumbent will be responsible for overall stability, timeliness and quality of reports and analyses. Position Information: Department: Provider Data Management Services Salary Grade: 316 - $120,881 - $193,410 ($58.12 - $92.9856) Work Arrangement: Partial Telework **This position is eligible for telework in California.** Duties & Responsibilities: 50% - Leadership Cultivates and promotes a mission-driven culture of high-quality performance, with a member focus on customer service, consistency, dignity and accountability. Directs and assists the team in carrying out department responsibilities and collaborates with the leadership team and staff to support short- and long-term goals/priorities for the department. Hires, trains, retains and manages a team of analytic professionals. Sets goals, objectives and key performance indicators (KPI) and manages overall team performance. Provides technical guidance and support to the team on complex issues and analytics request. Provides leadership, innovation and oversight for data analytics operations to produce the data sets required to inform and develop insights and strategies for operational and business initiatives. Leads the effort to document and refine processes and procedures and establishes reporting standards and presentation. Anticipates future demands of initiatives, strategic plans and regulatory updates, and designs/implements solutions to meet these needs. Establishes and manages teams to a set of standards and governance to improve performance and support effective development and outputs. 45% - Program Oversight Defines data management best practices. Manages and monitors Department of Health Care Services (DHCS) and Centers for Medicare & Medicaid Services (CMS) network adequacy requirements for all networks, identify and presents gaps and trends for network enhancement. Leads efforts to systematically collect, review, assess, analyze and report on plan and health network level performance related to provider data and network adequacy to provide to leadership and stakeholders. Directs the annual development and changes to policies and procedures for reporting requirements or other policies as assigned, consistent with, but not limited to, regulatory requirements and National Committee for Quality Assurance (NCQA) guidelines. Supports efforts in provider data verification and reconciliation processes and coordinate with vendors and internal functional areas for issue resolutions. Identifies new ways to support and improve analytics and data accuracy, which includes traditional business intelligence (BI), Tableau and other data validation and tracking technologies; works with internal departments to implement new data initiatives, conduct regression tests, etc. Develops the data standards and deploys automation tools to obtain and process data from different sources. Constructs datasets to analyze, inform, identify trends and support stakeholder decision-making. Stays current with regulatory guidelines impacting essential functions and data requirements. 5% - Completes other projects and duties as assigned. Minimum Qualifications: Bachelor's degree in a related field PLUS 5 years of work experience in health care industry in operations, claims, risk adjustment, or other data related functions; an equivalent combination of education and experience sufficient to successfully perform the essential duties of the position such as those listed above is also qualifying. 2 years of experience working directly with business users in gathering requirements, refining and completing meaningful data/report requests required. 2 years of experience supervising analysts. Preferred Qualifications: 2 years of experience developing reports and completing data analysis using business intelligence tools (e.g.: SSRS, Tableau). 3 years of experience working with health care data such as encounters, claims, risk adjustment, provider data, and QI. Experience using SQL to extract data, understand data structures and run queries. Required Licensure / Certifications: n/a Knowledge & Abilities: Develop rapport and establish and maintain effective working relationships with CalOptima Health's leadership and staff and external contacts at all levels and with diverse backgrounds. Work independently and exercise sound judgment. Communicate clearly and concisely, both orally and in writing. Work a flexible schedule; available to participate in evening and weekend events. Organize, be analytical, problem-solve and possess project management skills. Work in a fast-paced environment and in an efficient manner. Manage multiple projects and identify opportunities for internal and external collaboration. Motivate and lead multi-program teams and external committees/coalitions. Utilize computer and appropriate software (e.g., Microsoft Office: Word, Outlook, Excel, PowerPoint) and job specific applications/systems to produce correspondence, charts, spreadsheets, and/or other information applicable to the position assignment. Physical Requirements (With or Without Accommodations): Ability to visually read information from computer screens, forms and other printed materials and information. Ability to speak (enunciate) clearly in conversation and general communication. Hearing ability for verbal communication/conversation/responses via telephone, telephone systems, and face-to-face interactions. Manual dexterity for typing, writing, standing and reaching, flexibility, body movement for bending, crouching, walking, kneeling and prolonged sitting. Lifting and moving objects, patients and/or equipment 10 to 25 pounds Work Environment: If located at the 500, 505 Building or a remote work location: Work is typically indoors and sedentary and is subject to schedule changes and/or variable work hours, with travel as needed. There are no harmful environmental conditions present for this job. The noise level in this work environment is usually moderate. If located at PACE: Work is typically indoors in a clinical setting serving the frail and elderly. There may be harmful or hazardous environmental conditions present for this job. The noise level in this work environment is usually moderate to loud. If located in the Community: Work is typically indoors and sedentary and is subject to schedule changes and/or variable work hours, with travel as needed. Employee will occasionally work outdoors in varied temperatures. There may be harmful or hazardous environmental conditions present for this job. The noise level in this work environment is usually moderate to loud. About CalOptima Health: CalOptima Health is the single largest health plan in Orange County, serving one in four residents. Our motto - "Better. Together." - is at the heart of our mission to serve members with excellence, dignity and respect. We are a public agency made up of compassionate leaders and professionals working together to strengthen our community's health. We are continuing to build a culture that promotes diversity and inclusion within our community where employees have a sense of belonging, and are valued for their ideas, contributions, and their unique individual perspectives they bring. CalOptima Health has been recognized as one of Orange County's best places to work, so we know there is something special about our organization. It is why people choose to work here and why they choose to stay! About our Benefits & Wellness options: At CalOptima Health, we know that a healthy and happy workforce is a thriving workforce, which is why we offer a comprehensive benefits package, including participation in the California Public Employees Retirement System (CalPERS), low-cost medical/vision/dental insurance options, and paid time off. To support quality work-life balance, we allow flexible scheduling during core business hours, telework options for some positions, work schedules that allow every other Monday or Friday off (9/80 schedule), and a wellness program featuring diverse activities. Additionally, CalOptima Health contributes 4% of pensionable earnings to a 401(a) retirement program with no required employee contribution. For those who are interested in additional retirement savings, employees have access to 457(b) retirement plans with pre/post-tax contribution options. For more information, please click on the 2024 CalOptima Health Benefits Guide regarding our comprehensive benefits and wellness package. IMPORTANT APPLICATION INFORMATION AND INSTRUCTIONS Applications will be accepted on a continuous basis until a sufficient number of qualified applications have been received. The deadline for the first review of applications is September 17, 2024 at 9:00 PM (PST). Applicants are encouraged to apply early. Applicants that apply after the first review are not guaranteed to be considered for this recruitment. This recruitment may close at any time without notice after the first review date. The selection process may include, but is not limited to, a skills assessment, phone screen and interview. The successful candidate will be required to undergo a reference / background check (to include a conviction record) and if applicable also pass a post-offer pre-employment medical examination (which will include a drug screening). Internal CalOptima Health applicants should apply through InfoNet. Communication regarding your application will be sent to the email address listed on your application. Please check your email, including your SPAM folder, regularly throughout the recruitment process. You can also visit your candidate portal to receive the most up to date status of your application. CalOptima Health is committed to attracting, hiring, and retaining a diverse staff, where we will honor your unique experiences, identity, and perspectives. Our organization strives to create and maintain a workplace environment that is inclusive, equitable and welcoming so we can truly be Better Together. CalOptima Health is an equal opportunity employer and makes all employment decisions on the basis of merit. CalOptima Health wants to have qualified employees in every job position. CalOptima Health prohibits unlawful discrimination against any employee, or applicant for employment, based on race, religion/religious creed, color, national origin, ancestry, mental or physical disability, medical condition, genetic information, marital status, sex, sex stereotype, gender, gender identity, gender expression, transitioning status, age, sexual orientation, immigration status, military status as a disabled veteran, or veteran of the Vietnam era, or any other consideration made unlawful by federal, state, or local laws. CalOptima Health also prohibits unlawful discrimination based on the perception that anyone has any of those characteristics or is associated with a person who has, or is perceived as having, any of those characteristics. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation at (714) 246-8400 if you are unable or limited in your ability to access job openings or apply for a job on this site as a result of your disability. To apply, please visit: https://jobs.caloptima.org/jobs/sr-manager-provider-data-analytics-sr-manager-i-505-city-parkway-west-california-united-states Copyright 2024 Jobelephant.com Inc. All rights reserved. Posted by the FREE value-added recruitment advertising agency jeid-441ebd51f5b44445a3035e456a202834
Sep 05, 2024
Sr. Manager Provider Data Analytics (Sr. Manager I) CalOptima CalOptima Health is seeking a highly motivated an experienced Sr. Manager Provider Data Analytics (Sr. Manager I) to join our team. The Sr Manager (Provider Data Analytics) will provide technical and tactical management oversight and leadership for moderate to complex activities involving data reporting and analytics in support of provider data operation processes as well as regulatory requirements. The incumbent will provide day-to-day leadership and technical guidance to an analytics team including on-going data clean up, analysis of the provider network, requirements review, reporting and dashboard creation and enhancement. The Sr Manager will be responsible for supporting data integrity, ensuring reporting accuracy and enabling optimization of reporting processes. The incumbent will be responsible for overall stability, timeliness and quality of reports and analyses. Position Information: Department: Provider Data Management Services Salary Grade: 316 - $120,881 - $193,410 ($58.12 - $92.9856) Work Arrangement: Partial Telework **This position is eligible for telework in California.** Duties & Responsibilities: 50% - Leadership Cultivates and promotes a mission-driven culture of high-quality performance, with a member focus on customer service, consistency, dignity and accountability. Directs and assists the team in carrying out department responsibilities and collaborates with the leadership team and staff to support short- and long-term goals/priorities for the department. Hires, trains, retains and manages a team of analytic professionals. Sets goals, objectives and key performance indicators (KPI) and manages overall team performance. Provides technical guidance and support to the team on complex issues and analytics request. Provides leadership, innovation and oversight for data analytics operations to produce the data sets required to inform and develop insights and strategies for operational and business initiatives. Leads the effort to document and refine processes and procedures and establishes reporting standards and presentation. Anticipates future demands of initiatives, strategic plans and regulatory updates, and designs/implements solutions to meet these needs. Establishes and manages teams to a set of standards and governance to improve performance and support effective development and outputs. 45% - Program Oversight Defines data management best practices. Manages and monitors Department of Health Care Services (DHCS) and Centers for Medicare & Medicaid Services (CMS) network adequacy requirements for all networks, identify and presents gaps and trends for network enhancement. Leads efforts to systematically collect, review, assess, analyze and report on plan and health network level performance related to provider data and network adequacy to provide to leadership and stakeholders. Directs the annual development and changes to policies and procedures for reporting requirements or other policies as assigned, consistent with, but not limited to, regulatory requirements and National Committee for Quality Assurance (NCQA) guidelines. Supports efforts in provider data verification and reconciliation processes and coordinate with vendors and internal functional areas for issue resolutions. Identifies new ways to support and improve analytics and data accuracy, which includes traditional business intelligence (BI), Tableau and other data validation and tracking technologies; works with internal departments to implement new data initiatives, conduct regression tests, etc. Develops the data standards and deploys automation tools to obtain and process data from different sources. Constructs datasets to analyze, inform, identify trends and support stakeholder decision-making. Stays current with regulatory guidelines impacting essential functions and data requirements. 5% - Completes other projects and duties as assigned. Minimum Qualifications: Bachelor's degree in a related field PLUS 5 years of work experience in health care industry in operations, claims, risk adjustment, or other data related functions; an equivalent combination of education and experience sufficient to successfully perform the essential duties of the position such as those listed above is also qualifying. 2 years of experience working directly with business users in gathering requirements, refining and completing meaningful data/report requests required. 2 years of experience supervising analysts. Preferred Qualifications: 2 years of experience developing reports and completing data analysis using business intelligence tools (e.g.: SSRS, Tableau). 3 years of experience working with health care data such as encounters, claims, risk adjustment, provider data, and QI. Experience using SQL to extract data, understand data structures and run queries. Required Licensure / Certifications: n/a Knowledge & Abilities: Develop rapport and establish and maintain effective working relationships with CalOptima Health's leadership and staff and external contacts at all levels and with diverse backgrounds. Work independently and exercise sound judgment. Communicate clearly and concisely, both orally and in writing. Work a flexible schedule; available to participate in evening and weekend events. Organize, be analytical, problem-solve and possess project management skills. Work in a fast-paced environment and in an efficient manner. Manage multiple projects and identify opportunities for internal and external collaboration. Motivate and lead multi-program teams and external committees/coalitions. Utilize computer and appropriate software (e.g., Microsoft Office: Word, Outlook, Excel, PowerPoint) and job specific applications/systems to produce correspondence, charts, spreadsheets, and/or other information applicable to the position assignment. Physical Requirements (With or Without Accommodations): Ability to visually read information from computer screens, forms and other printed materials and information. Ability to speak (enunciate) clearly in conversation and general communication. Hearing ability for verbal communication/conversation/responses via telephone, telephone systems, and face-to-face interactions. Manual dexterity for typing, writing, standing and reaching, flexibility, body movement for bending, crouching, walking, kneeling and prolonged sitting. Lifting and moving objects, patients and/or equipment 10 to 25 pounds Work Environment: If located at the 500, 505 Building or a remote work location: Work is typically indoors and sedentary and is subject to schedule changes and/or variable work hours, with travel as needed. There are no harmful environmental conditions present for this job. The noise level in this work environment is usually moderate. If located at PACE: Work is typically indoors in a clinical setting serving the frail and elderly. There may be harmful or hazardous environmental conditions present for this job. The noise level in this work environment is usually moderate to loud. If located in the Community: Work is typically indoors and sedentary and is subject to schedule changes and/or variable work hours, with travel as needed. Employee will occasionally work outdoors in varied temperatures. There may be harmful or hazardous environmental conditions present for this job. The noise level in this work environment is usually moderate to loud. About CalOptima Health: CalOptima Health is the single largest health plan in Orange County, serving one in four residents. Our motto - "Better. Together." - is at the heart of our mission to serve members with excellence, dignity and respect. We are a public agency made up of compassionate leaders and professionals working together to strengthen our community's health. We are continuing to build a culture that promotes diversity and inclusion within our community where employees have a sense of belonging, and are valued for their ideas, contributions, and their unique individual perspectives they bring. CalOptima Health has been recognized as one of Orange County's best places to work, so we know there is something special about our organization. It is why people choose to work here and why they choose to stay! About our Benefits & Wellness options: At CalOptima Health, we know that a healthy and happy workforce is a thriving workforce, which is why we offer a comprehensive benefits package, including participation in the California Public Employees Retirement System (CalPERS), low-cost medical/vision/dental insurance options, and paid time off. To support quality work-life balance, we allow flexible scheduling during core business hours, telework options for some positions, work schedules that allow every other Monday or Friday off (9/80 schedule), and a wellness program featuring diverse activities. Additionally, CalOptima Health contributes 4% of pensionable earnings to a 401(a) retirement program with no required employee contribution. For those who are interested in additional retirement savings, employees have access to 457(b) retirement plans with pre/post-tax contribution options. For more information, please click on the 2024 CalOptima Health Benefits Guide regarding our comprehensive benefits and wellness package. IMPORTANT APPLICATION INFORMATION AND INSTRUCTIONS Applications will be accepted on a continuous basis until a sufficient number of qualified applications have been received. The deadline for the first review of applications is September 17, 2024 at 9:00 PM (PST). Applicants are encouraged to apply early. Applicants that apply after the first review are not guaranteed to be considered for this recruitment. This recruitment may close at any time without notice after the first review date. The selection process may include, but is not limited to, a skills assessment, phone screen and interview. The successful candidate will be required to undergo a reference / background check (to include a conviction record) and if applicable also pass a post-offer pre-employment medical examination (which will include a drug screening). Internal CalOptima Health applicants should apply through InfoNet. Communication regarding your application will be sent to the email address listed on your application. Please check your email, including your SPAM folder, regularly throughout the recruitment process. You can also visit your candidate portal to receive the most up to date status of your application. CalOptima Health is committed to attracting, hiring, and retaining a diverse staff, where we will honor your unique experiences, identity, and perspectives. Our organization strives to create and maintain a workplace environment that is inclusive, equitable and welcoming so we can truly be Better Together. CalOptima Health is an equal opportunity employer and makes all employment decisions on the basis of merit. CalOptima Health wants to have qualified employees in every job position. CalOptima Health prohibits unlawful discrimination against any employee, or applicant for employment, based on race, religion/religious creed, color, national origin, ancestry, mental or physical disability, medical condition, genetic information, marital status, sex, sex stereotype, gender, gender identity, gender expression, transitioning status, age, sexual orientation, immigration status, military status as a disabled veteran, or veteran of the Vietnam era, or any other consideration made unlawful by federal, state, or local laws. CalOptima Health also prohibits unlawful discrimination based on the perception that anyone has any of those characteristics or is associated with a person who has, or is perceived as having, any of those characteristics. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation at (714) 246-8400 if you are unable or limited in your ability to access job openings or apply for a job on this site as a result of your disability. To apply, please visit: https://jobs.caloptima.org/jobs/sr-manager-provider-data-analytics-sr-manager-i-505-city-parkway-west-california-united-states Copyright 2024 Jobelephant.com Inc. All rights reserved. Posted by the FREE value-added recruitment advertising agency jeid-441ebd51f5b44445a3035e456a202834
JOB SUMMARY Open Until Filled - First Review of Applications on September 6, 2024. JOB SUMMARY The Water Quality Supervisor is responsible for coordinating, planning, and facilitating the daily operations of the Water Quality Compliance Section including monitoring the safety of all Water Quality personnel; reviewing, preparing and maintaining regulatory compliance documentation; responding to public inquiries and complaints; and supervising assigned personnel. ESSENTIAL FUNCTIONS AND DECISION MAKING ESSENTIAL DUTIES AND RESPONSIBILITIES Set goals for employee performance and deadlines that complies with the Water Quality's key objectives by organizing workflow and ensuring that employees understand their duties or delegated tasks. Monitors employee productivity and provide constructive feedback and coaching. May performs the duties of the Manager, as required, when the Manager is absent.Responsible for coordinating and facilitating the City's TCEQ approved public drinking water monitoring plan, Industrial Pretreatment Program, and Laboratory Quality Assurance Plan.Reviews, evaluates, and monitors the City's compliance with Environmental Protection Agency (EPA) and Texas Commission on Environmental Quality (TCEQ) regulations governing the Public Water System, Industrial Pretreatment Program, and Water Quality Laboratory Program.Assists in preparing TCEQ compliance reports.Prepares and maintains all relevant files and records for all EPA, TCEQ, and other regulatory compliance inspections and audits. Drafts correspondence, to include but not limited to, notices of violations for the Industrial Pretreatment Program.Responds to EPA/TCEQ notices regarding inspections and audit activities; facilitates the timely correction of deficiencies as required.Conducts field inspections of the permitted Significant Industrial Users.Works collaboratively with other City departments to ensure compliance with all approved water quality programs by developing and preparing workplans to ensure timely completion of sampling requirements.Reviews sewer surcharge fees based on data gathered from field samples; ensures charges are accurate and completed on schedule.Perform any other related duties as required or assigned. MINIMUM QUALIFICATIONS (Salary is dependent upon qualifications) MINIMUM REQUIREMENTS Bachelor's Degree from an accredited college or university with major course work in Chemical, Environmental, Biological Sciences or other related field of study including 24 hours of Chemistry or; Graduation with a Bachelor's degree from an accredited college or university with major course work in Microbiology, Biology, Chemistry or Environmental Sciences, including 16 semester hours of Biology or Microbiology and 16 hours of chemistry. Five years progressively responsible experience (sampling, planning, and/or coordinating) regulatory compliance programs for TCEQ Public Water Supply and/or Industrial Pretreatment Program and/or NELAP Laboratory, including two years in a lead or supervisory capacity. Must possess a valid Texas Driver's License within 30 days of hire. PREFERRED QUALIFICATIONS Knowledge of City, State and Federal laws, and regulations concerning public drinking water, industrial wastewater pretreatment, and NELAP Laboratory.TCEQ Licensing: Class C Water Operator and Class C Wastewater Treatment Operator and/or Collections II license.Experience conducting water quality analyses in the use of computerized analytical instrumentation.Experience with quality assurance/quality control requirements for NELAP Laboratory.Experience working with water quality sampling field equipment such as composite samplers, pH/conductivity multi-meters, and colorimeters (disinfection residual analyzers).Experience collecting bacteriological and disinfection residual samples for public water supply and collecting wastewater samples from industrial and commercial wastewater dischargers.Experience and/or GIS certification. CORE COMPETENCIES AND PHYSICAL DEMANDS CORE COMPETENCIES Must possess required knowledge, skills, abilities, and experience to be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.Strong leadership and excellent communication skills with an aptitude for collaboration.Effective verbal and written communication skill.Basic computer skills to check emails and enter time worked; Intermediate computer skills to draft reports and regulatory correspondence, create workplans and maintain compliance database.Must be able to maintain positive working relationships with City departments and personnel, outside agencies, contractors, laboratories, and the public.Planning, organizational and follow-through skills PHYSICAL DEMANDS AND WORKING CONDITIONS Physical requirements include lifting up to 10 pounds rarely. Subject to fine dexterity, vision and hearing constantly; sitting and talking frequently; standing, walking, handling and foot controls occasionally; lifting, carrying, pushing/pulling, reaching, kneeling, crouching, crawling, bending, twisting, climbing and balancing rarely. Working conditions involve occasional exposure to wastewater and infectious diseases when conducting inspections The City of San Marcos offers its employees a broad range of benefits to enhance their personal and occupational lives. We are committed to a total rewards strategy that provides employees with competitive compensation, comprehensive benefits, and an environment that supports a healthy work/life balance. 2023 Benefits Guide BENEFITS Medical, Dental & Vision Coverage United Healthcare Choice Plus PPO Plan Prescription Drug Plan Wellness Initiatives Virtual Doctor Visits 24/7 Dental Plan Davis Vision Insurance Base Vision Plan Premium Vision Plan Laser Vision Correction discounts Retirement Texas MunicipalRetirement System (TMRS) Mission Square Retirement Corporation - optional 457-deferred compensation plan & Roth IRA ADDITIONAL BENEFITS Flexible Spending Accounts City paid Life and AD&D Insurance Voluntary Life, AD&D and Long Term Disability insurance Employee Assistance Program Vacation Sick Leave Holidays Longevity Pay Tuition Reimbursement Activity Center Membership Direct Deposit The City of San Marcos strives to provide employees with an opportunity for a flexible and positive work/life balance. Employees in eligible positions are offered remote telework options of up to two days per week or 40% of an employee's scheduled work hours. Remote telework eligibility will be determined by department directors to ensure the City provides quality services. Closing Date/Time: Continuous
Aug 24, 2024
Full Time
JOB SUMMARY Open Until Filled - First Review of Applications on September 6, 2024. JOB SUMMARY The Water Quality Supervisor is responsible for coordinating, planning, and facilitating the daily operations of the Water Quality Compliance Section including monitoring the safety of all Water Quality personnel; reviewing, preparing and maintaining regulatory compliance documentation; responding to public inquiries and complaints; and supervising assigned personnel. ESSENTIAL FUNCTIONS AND DECISION MAKING ESSENTIAL DUTIES AND RESPONSIBILITIES Set goals for employee performance and deadlines that complies with the Water Quality's key objectives by organizing workflow and ensuring that employees understand their duties or delegated tasks. Monitors employee productivity and provide constructive feedback and coaching. May performs the duties of the Manager, as required, when the Manager is absent.Responsible for coordinating and facilitating the City's TCEQ approved public drinking water monitoring plan, Industrial Pretreatment Program, and Laboratory Quality Assurance Plan.Reviews, evaluates, and monitors the City's compliance with Environmental Protection Agency (EPA) and Texas Commission on Environmental Quality (TCEQ) regulations governing the Public Water System, Industrial Pretreatment Program, and Water Quality Laboratory Program.Assists in preparing TCEQ compliance reports.Prepares and maintains all relevant files and records for all EPA, TCEQ, and other regulatory compliance inspections and audits. Drafts correspondence, to include but not limited to, notices of violations for the Industrial Pretreatment Program.Responds to EPA/TCEQ notices regarding inspections and audit activities; facilitates the timely correction of deficiencies as required.Conducts field inspections of the permitted Significant Industrial Users.Works collaboratively with other City departments to ensure compliance with all approved water quality programs by developing and preparing workplans to ensure timely completion of sampling requirements.Reviews sewer surcharge fees based on data gathered from field samples; ensures charges are accurate and completed on schedule.Perform any other related duties as required or assigned. MINIMUM QUALIFICATIONS (Salary is dependent upon qualifications) MINIMUM REQUIREMENTS Bachelor's Degree from an accredited college or university with major course work in Chemical, Environmental, Biological Sciences or other related field of study including 24 hours of Chemistry or; Graduation with a Bachelor's degree from an accredited college or university with major course work in Microbiology, Biology, Chemistry or Environmental Sciences, including 16 semester hours of Biology or Microbiology and 16 hours of chemistry. Five years progressively responsible experience (sampling, planning, and/or coordinating) regulatory compliance programs for TCEQ Public Water Supply and/or Industrial Pretreatment Program and/or NELAP Laboratory, including two years in a lead or supervisory capacity. Must possess a valid Texas Driver's License within 30 days of hire. PREFERRED QUALIFICATIONS Knowledge of City, State and Federal laws, and regulations concerning public drinking water, industrial wastewater pretreatment, and NELAP Laboratory.TCEQ Licensing: Class C Water Operator and Class C Wastewater Treatment Operator and/or Collections II license.Experience conducting water quality analyses in the use of computerized analytical instrumentation.Experience with quality assurance/quality control requirements for NELAP Laboratory.Experience working with water quality sampling field equipment such as composite samplers, pH/conductivity multi-meters, and colorimeters (disinfection residual analyzers).Experience collecting bacteriological and disinfection residual samples for public water supply and collecting wastewater samples from industrial and commercial wastewater dischargers.Experience and/or GIS certification. CORE COMPETENCIES AND PHYSICAL DEMANDS CORE COMPETENCIES Must possess required knowledge, skills, abilities, and experience to be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.Strong leadership and excellent communication skills with an aptitude for collaboration.Effective verbal and written communication skill.Basic computer skills to check emails and enter time worked; Intermediate computer skills to draft reports and regulatory correspondence, create workplans and maintain compliance database.Must be able to maintain positive working relationships with City departments and personnel, outside agencies, contractors, laboratories, and the public.Planning, organizational and follow-through skills PHYSICAL DEMANDS AND WORKING CONDITIONS Physical requirements include lifting up to 10 pounds rarely. Subject to fine dexterity, vision and hearing constantly; sitting and talking frequently; standing, walking, handling and foot controls occasionally; lifting, carrying, pushing/pulling, reaching, kneeling, crouching, crawling, bending, twisting, climbing and balancing rarely. Working conditions involve occasional exposure to wastewater and infectious diseases when conducting inspections The City of San Marcos offers its employees a broad range of benefits to enhance their personal and occupational lives. We are committed to a total rewards strategy that provides employees with competitive compensation, comprehensive benefits, and an environment that supports a healthy work/life balance. 2023 Benefits Guide BENEFITS Medical, Dental & Vision Coverage United Healthcare Choice Plus PPO Plan Prescription Drug Plan Wellness Initiatives Virtual Doctor Visits 24/7 Dental Plan Davis Vision Insurance Base Vision Plan Premium Vision Plan Laser Vision Correction discounts Retirement Texas MunicipalRetirement System (TMRS) Mission Square Retirement Corporation - optional 457-deferred compensation plan & Roth IRA ADDITIONAL BENEFITS Flexible Spending Accounts City paid Life and AD&D Insurance Voluntary Life, AD&D and Long Term Disability insurance Employee Assistance Program Vacation Sick Leave Holidays Longevity Pay Tuition Reimbursement Activity Center Membership Direct Deposit The City of San Marcos strives to provide employees with an opportunity for a flexible and positive work/life balance. Employees in eligible positions are offered remote telework options of up to two days per week or 40% of an employee's scheduled work hours. Remote telework eligibility will be determined by department directors to ensure the City provides quality services. Closing Date/Time: Continuous
Program Manager (Operations) CalOptima CalOptima Health is seeking a highly motivated an experienced Program Manager (Operations) to join our team. Under the general direction of the Supervisor Quality Analytics, the Program Manager (Operations) will collaborate and coordinate with leadership to design, implement and evaluate quality programs. The incumbent will lead, coordinate, monitor and complete tasks supporting the development of quality programs and initiatives. The incumbent will monitor cross functional projects and other assignments, including those relating to department efficiency to ensure department strategic objectives and initiatives are met. The incumbent will interact with CalOptima Health's executives and management, legal counsel and state and federal regulatory agencies. Additionally, the incumbent will support CalOptima Health staff on related projects as needed. Position Information: Department: Quality Analytics Salary Grade: 311 - $77,863 - $124,581 ($37.43 - $59.8947) Work Arrangement: Partial Telework **This position is eligible for telework in California.** Duties & Responsibilities: 80% - Program Support Leads program development, execution of activities and oversight of campaigns executed through vendors such as text messages, robocalls and member health rewards program. Tracks and monitors the impact and success of programs. Assists management in the development of specifications and scope of work for a Request for Proposal (RFP), Request for Quote (RFQ) or Request for Inquiry (RFI) to support new program development. Collaborates with other departments on program design, development and implementation of quality programs impacting, but not limited to, Healthcare Effectiveness Data and Information Set (HEDIS), Managed Care Accountability Sets (MCAS) and Centers for Medicare & Medicaid Services (CMS) STARs quality measures; ensures consistency with the quality program and workplan. Supports National Committee for Quality Assurance (NCQA) accreditation standard initiatives or projects and provides analysis and evaluation of related activities as needed. Produces documentation, summaries, root cause analyses, impact analyses and reports for department operations, audits, and responses to regulators. Reviews evidence-based literature for best practices to incorporate into strategy. Develops and oversees the process of written tools for programmatic use, including program plans, surveys and evaluation instruments. Collaborates with other departments in the development of program measures of success and outcome reports for programs. Maintains current knowledge of applicable regulations or clinical guidelines related to program development. Stays current on the local, state and federal health care environment and identifies issues that may impact CalOptima Health's quality program and workplan. 15% - Administration Support Participates in a mission-driven culture of high-quality performance, with a member focus on customer service, consistency, dignity and accountability. Assists the team in carrying out department responsibilities and collaborates with others to support short- and long-term goals/priorities for the department. Reviews and assists in updating policies and procedures to ensure knowledge related to assigned programs and projects is kept up-to-date. Works with all CalOptima Health departments in response to inquiries, problem-solving and promoting CalOptima Health's mission and message. 5% - Completes other projects and duties as assigned. Minimum Qualifications: Bachelor's degree required PLUS 3 years of health care related work experience in program development, including strategic planning for a start-up program, implementing the program and evaluating evidenced-based programs required, preferably in the health care industry or a managed care environment is required; an equivalent combination of education and experience sufficient to successfully perform the essential duties of the position such as those listed above may also be qualifying. Preferred Qualifications: Master's degree in public health, health administration or related field. 1 year of experience working in a highly matrixed, mission-driven organization. Required Licensure / Certifications: N/A Knowledge & Abilities: Develop rapport and establish and maintain effective working relationships with CalOptima Health's leadership and staff and external contacts at all levels and with diverse backgrounds. Work independently and exercise sound judgment. Communicate clearly and concisely, both orally and in writing. Work a flexible schedule; available to participate in evening and weekend events. Organize, be analytical, problem-solve and possess project management skills. Work in a fast-paced environment and in an efficient manner. Manage multiple projects and identify opportunities for internal and external collaboration. Motivate and lead multi-program teams and external committees/coalitions. Utilize computer and appropriate software (e.g., Microsoft Office: Word, Outlook, Excel, PowerPoint) and job specific applications/systems to produce correspondence, charts, spreadsheets, and/or other information applicable to the position assignment. Physical Requirements (With or Without Accommodations): Ability to visually read information from computer screens, forms and other printed materials and information. Ability to speak (enunciate) clearly in conversation and general communication. Hearing ability for verbal communication/conversation/responses via telephone, telephone systems, and face-to-face interactions. Manual dexterity for typing, writing, standing and reaching, flexibility, body movement for bending, crouching, walking, kneeling and prolonged sitting. Lifting and moving objects, patients and/or equipment 10 to 25 pounds Work Environment: If located at the 500, 505 Building or a remote work location: Work is typically indoors and sedentary and is subject to schedule changes and/or variable work hours, with travel as needed. There are no harmful environmental conditions present for this job. The noise level in this work environment is usually moderate. If located at PACE: Work is typically indoors in a clinical setting serving the frail and elderly. There may be harmful or hazardous environmental conditions present for this job. The noise level in this work environment is usually moderate to loud. If located in the Community: Work is typically indoors and sedentary and is subject to schedule changes and/or variable work hours, with travel as needed. Employee will occasionally work outdoors in varied temperatures. There may be harmful or hazardous environmental conditions present for this job. The noise level in this work environment is usually moderate to loud. About CalOptima Health: CalOptima Health is the single largest health plan in Orange County, serving one in four residents. Our motto - "Better. Together." - is at the heart of our mission to serve members with excellence, dignity and respect. We are a public agency made up of compassionate leaders and professionals working together to strengthen our community's health. We are continuing to build a culture that promotes diversity and inclusion within our community where employees have a sense of belonging, and are valued for their ideas, contributions, and their unique individual perspectives they bring. CalOptima Health has been recognized as one of Orange County's best places to work, so we know there is something special about our organization. It is why people choose to work here and why they choose to stay! About our Benefits & Wellness options: At CalOptima Health, we know that a healthy and happy workforce is a thriving workforce, which is why we offer a comprehensive benefits package, including participation in the California Public Employees Retirement System (CalPERS), low-cost medical/vision/dental insurance options, and paid time off. To support quality work-life balance, we allow flexible scheduling during core business hours, telework options for some positions, work schedules that allow every other Monday or Friday off (9/80 schedule), and a wellness program featuring diverse activities. Additionally, CalOptima Health contributes 4% of pensionable earnings to a 401(a) retirement program with no required employee contribution. For those who are interested in additional retirement savings, employees have access to 457(b) retirement plans with pre/post-tax contribution options. For more information, please click on the 2024 CalOptima Health Benefits Guide regarding our comprehensive benefits and wellness package. IMPORTANT APPLICATION INFORMATION AND INSTRUCTIONS Applications will be accepted on a continuous basis until a sufficient number of qualified applications have been received. The deadline for the first review of applications is September 12, 2024 at 9:00 PM (PST). Applicants are encouraged to apply early. Applicants that apply after the first review are not guaranteed to be considered for this recruitment. This recruitment may close at any time without notice after the first review date. The selection process may include, but is not limited to, a skills assessment, phone screen and interview. The successful candidate will be required to undergo a reference / background check (to include a conviction record) and if applicable also pass a post-offer pre-employment medical examination (which will include a drug screening). Internal CalOptima Health applicants should apply through InfoNet. Communication regarding your application will be sent to the email address listed on your application. Please check your email, including your SPAM folder, regularly throughout the recruitment process. You can also visit your candidate portal to receive the most up to date status of your application. CalOptima Health is committed to attracting, hiring, and retaining a diverse staff, where we will honor your unique experiences, identity, and perspectives. Our organization strives to create and maintain a workplace environment that is inclusive, equitable and welcoming so we can truly be Better Together. CalOptima Health is an equal opportunity employer and makes all employment decisions on the basis of merit. CalOptima Health wants to have qualified employees in every job position. CalOptima Health prohibits unlawful discrimination against any employee, or applicant for employment, based on race, religion/religious creed, color, national origin, ancestry, mental or physical disability, medical condition, genetic information, marital status, sex, sex stereotype, gender, gender identity, gender expression, transitioning status, age, sexual orientation, immigration status, military status as a disabled veteran, or veteran of the Vietnam era, or any other consideration made unlawful by federal, state, or local laws. CalOptima Health also prohibits unlawful discrimination based on the perception that anyone has any of those characteristics or is associated with a person who has, or is perceived as having, any of those characteristics. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation at (714) 246-8400 if you are unable or limited in your ability to access job openings or apply for a job on this site as a result of your disability. To apply, please visit: https://jobs.caloptima.org/jobs/program-manager-operations-505-city-parkway-west-california-united-states Copyright 2024 Jobelephant.com Inc. All rights reserved. Posted by the FREE value-added recruitment advertising agency jeid-0d8ac2bd7c03a94e96940c3aa5d407b9
Aug 31, 2024
Program Manager (Operations) CalOptima CalOptima Health is seeking a highly motivated an experienced Program Manager (Operations) to join our team. Under the general direction of the Supervisor Quality Analytics, the Program Manager (Operations) will collaborate and coordinate with leadership to design, implement and evaluate quality programs. The incumbent will lead, coordinate, monitor and complete tasks supporting the development of quality programs and initiatives. The incumbent will monitor cross functional projects and other assignments, including those relating to department efficiency to ensure department strategic objectives and initiatives are met. The incumbent will interact with CalOptima Health's executives and management, legal counsel and state and federal regulatory agencies. Additionally, the incumbent will support CalOptima Health staff on related projects as needed. Position Information: Department: Quality Analytics Salary Grade: 311 - $77,863 - $124,581 ($37.43 - $59.8947) Work Arrangement: Partial Telework **This position is eligible for telework in California.** Duties & Responsibilities: 80% - Program Support Leads program development, execution of activities and oversight of campaigns executed through vendors such as text messages, robocalls and member health rewards program. Tracks and monitors the impact and success of programs. Assists management in the development of specifications and scope of work for a Request for Proposal (RFP), Request for Quote (RFQ) or Request for Inquiry (RFI) to support new program development. Collaborates with other departments on program design, development and implementation of quality programs impacting, but not limited to, Healthcare Effectiveness Data and Information Set (HEDIS), Managed Care Accountability Sets (MCAS) and Centers for Medicare & Medicaid Services (CMS) STARs quality measures; ensures consistency with the quality program and workplan. Supports National Committee for Quality Assurance (NCQA) accreditation standard initiatives or projects and provides analysis and evaluation of related activities as needed. Produces documentation, summaries, root cause analyses, impact analyses and reports for department operations, audits, and responses to regulators. Reviews evidence-based literature for best practices to incorporate into strategy. Develops and oversees the process of written tools for programmatic use, including program plans, surveys and evaluation instruments. Collaborates with other departments in the development of program measures of success and outcome reports for programs. Maintains current knowledge of applicable regulations or clinical guidelines related to program development. Stays current on the local, state and federal health care environment and identifies issues that may impact CalOptima Health's quality program and workplan. 15% - Administration Support Participates in a mission-driven culture of high-quality performance, with a member focus on customer service, consistency, dignity and accountability. Assists the team in carrying out department responsibilities and collaborates with others to support short- and long-term goals/priorities for the department. Reviews and assists in updating policies and procedures to ensure knowledge related to assigned programs and projects is kept up-to-date. Works with all CalOptima Health departments in response to inquiries, problem-solving and promoting CalOptima Health's mission and message. 5% - Completes other projects and duties as assigned. Minimum Qualifications: Bachelor's degree required PLUS 3 years of health care related work experience in program development, including strategic planning for a start-up program, implementing the program and evaluating evidenced-based programs required, preferably in the health care industry or a managed care environment is required; an equivalent combination of education and experience sufficient to successfully perform the essential duties of the position such as those listed above may also be qualifying. Preferred Qualifications: Master's degree in public health, health administration or related field. 1 year of experience working in a highly matrixed, mission-driven organization. Required Licensure / Certifications: N/A Knowledge & Abilities: Develop rapport and establish and maintain effective working relationships with CalOptima Health's leadership and staff and external contacts at all levels and with diverse backgrounds. Work independently and exercise sound judgment. Communicate clearly and concisely, both orally and in writing. Work a flexible schedule; available to participate in evening and weekend events. Organize, be analytical, problem-solve and possess project management skills. Work in a fast-paced environment and in an efficient manner. Manage multiple projects and identify opportunities for internal and external collaboration. Motivate and lead multi-program teams and external committees/coalitions. Utilize computer and appropriate software (e.g., Microsoft Office: Word, Outlook, Excel, PowerPoint) and job specific applications/systems to produce correspondence, charts, spreadsheets, and/or other information applicable to the position assignment. Physical Requirements (With or Without Accommodations): Ability to visually read information from computer screens, forms and other printed materials and information. Ability to speak (enunciate) clearly in conversation and general communication. Hearing ability for verbal communication/conversation/responses via telephone, telephone systems, and face-to-face interactions. Manual dexterity for typing, writing, standing and reaching, flexibility, body movement for bending, crouching, walking, kneeling and prolonged sitting. Lifting and moving objects, patients and/or equipment 10 to 25 pounds Work Environment: If located at the 500, 505 Building or a remote work location: Work is typically indoors and sedentary and is subject to schedule changes and/or variable work hours, with travel as needed. There are no harmful environmental conditions present for this job. The noise level in this work environment is usually moderate. If located at PACE: Work is typically indoors in a clinical setting serving the frail and elderly. There may be harmful or hazardous environmental conditions present for this job. The noise level in this work environment is usually moderate to loud. If located in the Community: Work is typically indoors and sedentary and is subject to schedule changes and/or variable work hours, with travel as needed. Employee will occasionally work outdoors in varied temperatures. There may be harmful or hazardous environmental conditions present for this job. The noise level in this work environment is usually moderate to loud. About CalOptima Health: CalOptima Health is the single largest health plan in Orange County, serving one in four residents. Our motto - "Better. Together." - is at the heart of our mission to serve members with excellence, dignity and respect. We are a public agency made up of compassionate leaders and professionals working together to strengthen our community's health. We are continuing to build a culture that promotes diversity and inclusion within our community where employees have a sense of belonging, and are valued for their ideas, contributions, and their unique individual perspectives they bring. CalOptima Health has been recognized as one of Orange County's best places to work, so we know there is something special about our organization. It is why people choose to work here and why they choose to stay! About our Benefits & Wellness options: At CalOptima Health, we know that a healthy and happy workforce is a thriving workforce, which is why we offer a comprehensive benefits package, including participation in the California Public Employees Retirement System (CalPERS), low-cost medical/vision/dental insurance options, and paid time off. To support quality work-life balance, we allow flexible scheduling during core business hours, telework options for some positions, work schedules that allow every other Monday or Friday off (9/80 schedule), and a wellness program featuring diverse activities. Additionally, CalOptima Health contributes 4% of pensionable earnings to a 401(a) retirement program with no required employee contribution. For those who are interested in additional retirement savings, employees have access to 457(b) retirement plans with pre/post-tax contribution options. For more information, please click on the 2024 CalOptima Health Benefits Guide regarding our comprehensive benefits and wellness package. IMPORTANT APPLICATION INFORMATION AND INSTRUCTIONS Applications will be accepted on a continuous basis until a sufficient number of qualified applications have been received. The deadline for the first review of applications is September 12, 2024 at 9:00 PM (PST). Applicants are encouraged to apply early. Applicants that apply after the first review are not guaranteed to be considered for this recruitment. This recruitment may close at any time without notice after the first review date. The selection process may include, but is not limited to, a skills assessment, phone screen and interview. The successful candidate will be required to undergo a reference / background check (to include a conviction record) and if applicable also pass a post-offer pre-employment medical examination (which will include a drug screening). Internal CalOptima Health applicants should apply through InfoNet. Communication regarding your application will be sent to the email address listed on your application. Please check your email, including your SPAM folder, regularly throughout the recruitment process. You can also visit your candidate portal to receive the most up to date status of your application. CalOptima Health is committed to attracting, hiring, and retaining a diverse staff, where we will honor your unique experiences, identity, and perspectives. Our organization strives to create and maintain a workplace environment that is inclusive, equitable and welcoming so we can truly be Better Together. CalOptima Health is an equal opportunity employer and makes all employment decisions on the basis of merit. CalOptima Health wants to have qualified employees in every job position. CalOptima Health prohibits unlawful discrimination against any employee, or applicant for employment, based on race, religion/religious creed, color, national origin, ancestry, mental or physical disability, medical condition, genetic information, marital status, sex, sex stereotype, gender, gender identity, gender expression, transitioning status, age, sexual orientation, immigration status, military status as a disabled veteran, or veteran of the Vietnam era, or any other consideration made unlawful by federal, state, or local laws. CalOptima Health also prohibits unlawful discrimination based on the perception that anyone has any of those characteristics or is associated with a person who has, or is perceived as having, any of those characteristics. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation at (714) 246-8400 if you are unable or limited in your ability to access job openings or apply for a job on this site as a result of your disability. To apply, please visit: https://jobs.caloptima.org/jobs/program-manager-operations-505-city-parkway-west-california-united-states Copyright 2024 Jobelephant.com Inc. All rights reserved. Posted by the FREE value-added recruitment advertising agency jeid-0d8ac2bd7c03a94e96940c3aa5d407b9
LOS ANGELES COUNTY
Los Angeles, California, United States
Position/Program Information EXAM NUMBER: PH1765A THIS ANNOUNCEMENT IS A REPOSTING TO REOPEN THE FILING PERIOD AND UPDATE BULLETIN INFORMATION. FIRST DAY OF FILING : Wednesday, April 17, 2024 at 8:30 a.m., Pacific Time (PT) Until the needs of the service are met and is subject to closure without prior notice. TYPE OF RECRUITMENT: Open Competitive Job Opportunity Position Information: Provides administrative and technical supervision to the section responsible for conducting data science projects and other advanced research and analytics for a County department or division; works with senior IT management to build and maintain data infrastructure necessary to support data science; serves as technical resource for departmental managers on the uses of data science to strengthen programs and policy initiatives; and defines overall data analytics vision and strategy. Classification Standards: This is the highest level in the Data Science series. Positions allocable to this class report to a higher-level manager responsible for the data analytics, research, or statistical function of a department, and oversee the section responsible for meeting the data science needs of a division or department. Positions supervise staff in the development of sophisticated statistical models and forecasting tools; create, maintain, and leverage big data assets to drive evidence-based program design and management; and construct data science products, such as automated reports and predictive scores, to meet departmental or divisional requirements. Incumbents collaborate with Information Technology staff to scope, design, and build, and administer, maintain, and update large-scale databases and data pipelines to support the work of the section. Positions require expert knowledge of and experience in advanced data and statistical modeling and computational methods, statistical programming languages and packages, and big-data engineering solutions; and the ability to identify and resolve business needs and issues of strategic importance within the assigned department. Data Science Supervisor is distinguished from Senior Data Scientist class by its responsibility for supervising a section of data science professionals, whereas the latter provides technical leadership and subject matter expertise to a project or team. Positions in this class differ from those that supervise the planning, design, conduct and evaluation of research projects involving complex experimental designs and data analysis, programming and processing of data, and preparing reports and recommendations based on research findings, in that such projects do not employ machine learning or big data as part of analyses. Essential Job Functions Plans, organizes, supervises, manages, and evaluates highly technical and complex assignments of the section; with staff, develops, implements, and monitors data science projects from inception to implementation to ensure that the objectives and desired outcomes are achieved, and that critical decisions are made in a timely manner. Plans, assigns, and reviews the work of data scientists and analysts to ensure accuracy, completeness, and compliance with business needs; ensures that section products and services continue to perform as desired over time and directs updates and modifications to these as necessary. Collaborates with IT group and program managers to identify departmental or divisional business needs and issues of strategic importance; implements enhancements to existing systems, recommends alternative systems, and assists in developing and implementing new data engineering, data modeling, and data science solutions as appropriate. In conjunction with the governance board and executive committees, defines the overall vision and strategy for data analytics across the organization. Assists to develop, implement, and evaluate divisional/departmental initiatives, strategies, and operational objectives through deployment of big data; advocates for measurability in strategic planning and operations in order to build analytics and evaluation into program design on a foundational level. Evaluates, manages, and participates in all aspects of the section’s solution development, including quality assurance and maintenance of data sets integrated from multiple sources; exploratory data analysis; model creation, testing, and deployment; presentation of findings; and consultation with program managers regarding effective operationalization and model fidelity to improve business outcomes. Directs the development of technical reports, dashboards, data briefs, white papers, and publications, including advanced data visualization tools. Works with IT data engineers and architects to develop and maintain large-scale databases that meet high standards for completeness, accuracy, and utility; supervises and participates in quality control checks of data extraction, transformation, and loading (ETL) of large-scale, structured, unstructured, and streaming data. Advises divisional/departmental managers on opportunities and gaps in their current capabilities across data science technology and infrastructure; recommends plans for growth through adoption of new methods and technologies. Builds solutions that apply machine learning techniques to address complex business problems, derive actionable insights, and maximize decision-making confidence. Makes recommendations, develops technical infrastructure and analytic competencies, and participates in project selection to inform and execute the data science strategy of the County, department, or division. Stays current with and contributes to discovery of data science best practices; mentors staff and ensures the section maintains ongoing training and professional development and is competent in all techniques necessary to complete their duties; and participates in the broader data science community to identify and disseminate the latest developments in data and technology. Serves as a technical resource for divisional/departmental managers on data-driven program design and management and the translation of data science and knowledge into improved business outcomes, efficiency, and effectiveness of business processes. Requirements Selection Requirements: Option I: Two (2) years of experience leading* the development and application of methods to identify, collect, process, and analyze data using advanced statistical prediction, inference, and optimization, and providing ongoing support to decision makers to strengthen data-driven program design and management, at a level equivalent to the Los Angeles County class of Senior Data Scientist**. Option II: A Bachelor’s degree*** from an accredited college or university in a field of applied research such as Data Science, Machine Learning, Mathematics, Statistics, Business Analytics, Psychology, or Public Health that included 12 semester or 18 quarter units of coursework in data science, predictive analytics, research methods or statistical analysis -AND- Eight (8) years of experience, including four (4) years supervising a team of data science professionals and serving as subject matter expert, and coordinating and overseeing complex data science projects to support program, policy, and operational decision-making. Option III: A Bachelor’s degree*** from an accredited college or university in a field of applied research such as Data Science, Machine Learning, Mathematics, Statistics, Business Analytics, Psychology, or Public Health that included 12 semester or 18 quarter units of coursework*** in data science, predictive analytics, research methods or statistical analysis -AND- A Master’s or Doctoral degree*** from an accredited college or university in a field of applied research such as Data Science, Machine Learning, Mathematics, Statistics, Business Analytics, Psychology, or Public Health. -AND- Six (6) years of experience, including four (4) years supervising a team of data science professionals and serving as subject matter expert, and coordinating and overseeing complex data science projects to support program, policy, and operational decision-making. Official transcripts must be submitted to verify the required coursework. License: A valid California Class C Driver License or the ability to utilize alternative method of transportation when needed to carry out job-related essential functions Physical Class: 2 - Light : Light physical effort which may include occasional light lifting to a 10-pound limit, and some bending, stooping or squatting. Considerable walking may be involved. Special Requirement Information: *Lead experience is defined as experience providing technical assistance and training to journey or lower level employees with responsibility for assigning, coordinating, and reviewing the work, ensuring proper work methods are followed. **Experience at the level of Senior Data Scientist is defined as u nder general supervision, leads the development and application of methods to identify, collect, process, organize, and analyze structured and unstructured data using advanced statistical prediction, inference, and optimization; effectively communicates results to County, departmental, and divisional decision makers and provides ongoing support to strengthen data-driven program design and management. * ** In order to receive credit for any type of college or university degree, such as a Bachelor's Degree or higher, you must attach a legible copy of the Official Diploma, Official Transcripts, or Official Letter from the accredited institution, which shows the area of specialization and the date the degree was awarded, with Registrar's signature and school seal, to the application at the time of filing, or e-mail to hrexams@ph.lacounty.gov within fifteen (15) calendar days from application submission or your application may be rejected. Foreign degrees must be evaluated for equivalency to United States accredited institutions standards by an academic credential evaluation agency recognized by The National Association of Credential Evaluation Services or the Association of International Credential Evaluators, Inc. (AICE). (see Employment Information under Accreditation Information) ***Official Transcript is defined as a transcript that bears the college seal and states "official and/or copy" issued by the school's registrar office. A printout of the classes from the school's website is NOT considered official transcripts and will not be accepted and may result in your application being incomplete and rejected All documents must be attached to your application at the time of filing or e-mailed to HRExams@ph.lacounty.gov within fifteen (15) calendar days from application submission or your application may be rejected as incomplete. Experience is evaluated on the basis of a verifiable 40-hour week. Desirable Qualifications: Credit will be awarded for additional experience beyond the Selection Requirements Additional Information Examination Content: Once we have determined that you meet one of our requirement options the examination process will consist of an evaluation of experience based on application information, desirable qualifications, and supplemental questionnaire information submitted at the time of filing weighted 100%. Applicants must meet the Selection Requirements and achieve a passing score of 70% or higher on the examination (evaluation of experience) to be added to the Eligible Register (hiring list). Passing this examination and being added to the Eligible Register does not guarantee an offer of employment. Eligibility Information: The names of candidates receiving a passing score in the examination will be added to the Eligible Register in the order of their score group for a period of twelve (12) months following the date of eligibility. NO PERSON MAY COMPETE IN THIS EXAMINATION MORE THAN ONCE EVERY TWELVE (12) MONTHS. Complete applications will be processed on an as received basis and promulgated to the Eligible Register accordingly. Vacancy Information: The Eligible Register resulting from this examination will be used to fill vacancies in the Department of Public Health as they occur. Available Shift: Any shift, including evenings, nights, weekends and holidays. Application and Filing Information: Applications must be filed ONLINE ONLY. Applications submitted by U.S. mail, fax, or in person will NOT be accepted. Any required documents and/or additional information, if any, must be received with your application at the time of filing online or sent to HRExams@ph.lacounty.gov within fifteen (15) calendar days from application submission. Plan to submit your online application well in advance of 5:00 p.m., PT, on the last day of filing as you may be required to verify your email address. This only needs to be done once per email address, and if you already have a job seeker account on the County of Los Angeles Job Opportunities Website , you can verify at any time by logging in and following the prompts. This is to enhance the security of your online application and to ensure you do not enter an incorrect email address. Apply online by clicking on the green "Apply" button located on this posting. You can also track the status of your application using this website. Applicants must submit their completed applications before 5:00 p.m., PT, on the last day of filing. Please make sure you put in the time and effort when filling out your application and supplemental questions completely. The acceptance of your application depends on whether you have clearly shown that you meet the Selection Requirements as listed on this job bulletin. Fill out your application and supplemental questionnaire completely and correctly to receive full credit for any relevant education, training, and job experience you include. For each job held, give the name and address of your employer, your job/position title, beginning and ending dates, number of hours worked per week, description of work and duties performed. If your application is incomplete, it will be REJECTED. Important Notes: Please note that ALL information supplied by applicants and included in the application materials is subject to VERIFICATION at any point during the examination and hiring process, including after an appointment has been made. Applications may be rejected at any stage of the examination and selection process. FALSIFICATION of any information may result in DISQUALIFICATION or RESCISSION OF APPOINTMENT. Utilizing VERBIAGE from Class Specification(s) and/or Selection Requirements serving as your description of duties WILL NOT be sufficient to demonstrate that you meet the requirements. In doing so your application will be dispositioned as INCOMPLETE and will not be accepted. Comments such as "SEE RESUME" or "SEE APPLICATION" will not be considered a valid response; therefore, using such statements will also result in your application being rejected as INCOMPLETE . Computer and Internet Access at Public Libraries: For candidates who may not have regular access to a computer or the internet, applications can be completed on computers at public libraries throughout Los Angeles County. You may refer to their website for more information regarding the reopening of some libraries with limited hours throughout Los Angles County. Social Security Number: Please include your Social Security Number for record control purposes. Federal law requires that all employed persons have a Social Security Number. Do Not Share User ID, Email, And Password: All applicants must file their application online using their OWN user ID and password. Using a family member or friend's user ID and password may erase a candidate's original application record. ANTI-RACISM, DIVERSITY, AND INCLUSION (ARDI): The County of Los Angeles recognizes and affirms that all people are created equal and are entitled to all rights afforded by the Constitution of the United States. The Department of Human Resources is committed to promoting Anti-racism, Diversity, and Inclusion efforts to address the in equalities and disparities amongst race. We support the ARDI Strategic Plan and its goals by improving equality, diversity, and inclusion in recruitment, selection, and employment practices. Fair Chance Employer: The County of Los Angeles is a Fair Chance employer. Except for a very limited number of positions, you will not be asked to provide information about a conviction history unless you receive a contingent offer of employment. The County will make an individualized assessment of whether your conviction history has a direct or adverse relationship with the specific duties of the job, and consider potential mitigating factors, including, but not limited to, evidence and extent of rehabilitation, recency of the offense(s), and age at the time of the offense(s). If asked to provide information about a conviction history, any convictions or court records which are exempted by a valid court order do not have to be disclosed. Equal Employment Opportunity: It is the policy of the County of Los Angeles to provide equal employment opportunity for all qualified persons, regardless of race, religion, sex, national origin, age, sexual orientation, or disability or any other characteristic protected by State or Federal law. All positions are open to qualified men and women pursuant to the Americans with Disabilities Act of 1990 and the California Fair Employment and Housing Act. The County will follow all of its obligations under State and Federal laws regarding the provision of reasonable accommodations to applicants. County of Los Angeles Employment Information: The Employment Information document can be viewed by copying and pasting the URL http://file.lacounty.gov/SDSInter/dhr/247636_EmploymentInformation.pdf into a web browser search bar or click on the following link: County of Los Angeles Employment Information Have any questions about anything? Please contact us using the following information: Department Contact Name: Exam Analyst Department Contact Phone: (323) 659-6546 Department Contact Email: HRExams@ph.lacounty.gov California Relay Services Phone: (800) 735-2922 Teletype Phone: (800) 899-4099 Alternate Teletype Phone: (800) 897-0077 For detailed information, please click here
Jul 14, 2024
Full Time
Position/Program Information EXAM NUMBER: PH1765A THIS ANNOUNCEMENT IS A REPOSTING TO REOPEN THE FILING PERIOD AND UPDATE BULLETIN INFORMATION. FIRST DAY OF FILING : Wednesday, April 17, 2024 at 8:30 a.m., Pacific Time (PT) Until the needs of the service are met and is subject to closure without prior notice. TYPE OF RECRUITMENT: Open Competitive Job Opportunity Position Information: Provides administrative and technical supervision to the section responsible for conducting data science projects and other advanced research and analytics for a County department or division; works with senior IT management to build and maintain data infrastructure necessary to support data science; serves as technical resource for departmental managers on the uses of data science to strengthen programs and policy initiatives; and defines overall data analytics vision and strategy. Classification Standards: This is the highest level in the Data Science series. Positions allocable to this class report to a higher-level manager responsible for the data analytics, research, or statistical function of a department, and oversee the section responsible for meeting the data science needs of a division or department. Positions supervise staff in the development of sophisticated statistical models and forecasting tools; create, maintain, and leverage big data assets to drive evidence-based program design and management; and construct data science products, such as automated reports and predictive scores, to meet departmental or divisional requirements. Incumbents collaborate with Information Technology staff to scope, design, and build, and administer, maintain, and update large-scale databases and data pipelines to support the work of the section. Positions require expert knowledge of and experience in advanced data and statistical modeling and computational methods, statistical programming languages and packages, and big-data engineering solutions; and the ability to identify and resolve business needs and issues of strategic importance within the assigned department. Data Science Supervisor is distinguished from Senior Data Scientist class by its responsibility for supervising a section of data science professionals, whereas the latter provides technical leadership and subject matter expertise to a project or team. Positions in this class differ from those that supervise the planning, design, conduct and evaluation of research projects involving complex experimental designs and data analysis, programming and processing of data, and preparing reports and recommendations based on research findings, in that such projects do not employ machine learning or big data as part of analyses. Essential Job Functions Plans, organizes, supervises, manages, and evaluates highly technical and complex assignments of the section; with staff, develops, implements, and monitors data science projects from inception to implementation to ensure that the objectives and desired outcomes are achieved, and that critical decisions are made in a timely manner. Plans, assigns, and reviews the work of data scientists and analysts to ensure accuracy, completeness, and compliance with business needs; ensures that section products and services continue to perform as desired over time and directs updates and modifications to these as necessary. Collaborates with IT group and program managers to identify departmental or divisional business needs and issues of strategic importance; implements enhancements to existing systems, recommends alternative systems, and assists in developing and implementing new data engineering, data modeling, and data science solutions as appropriate. In conjunction with the governance board and executive committees, defines the overall vision and strategy for data analytics across the organization. Assists to develop, implement, and evaluate divisional/departmental initiatives, strategies, and operational objectives through deployment of big data; advocates for measurability in strategic planning and operations in order to build analytics and evaluation into program design on a foundational level. Evaluates, manages, and participates in all aspects of the section’s solution development, including quality assurance and maintenance of data sets integrated from multiple sources; exploratory data analysis; model creation, testing, and deployment; presentation of findings; and consultation with program managers regarding effective operationalization and model fidelity to improve business outcomes. Directs the development of technical reports, dashboards, data briefs, white papers, and publications, including advanced data visualization tools. Works with IT data engineers and architects to develop and maintain large-scale databases that meet high standards for completeness, accuracy, and utility; supervises and participates in quality control checks of data extraction, transformation, and loading (ETL) of large-scale, structured, unstructured, and streaming data. Advises divisional/departmental managers on opportunities and gaps in their current capabilities across data science technology and infrastructure; recommends plans for growth through adoption of new methods and technologies. Builds solutions that apply machine learning techniques to address complex business problems, derive actionable insights, and maximize decision-making confidence. Makes recommendations, develops technical infrastructure and analytic competencies, and participates in project selection to inform and execute the data science strategy of the County, department, or division. Stays current with and contributes to discovery of data science best practices; mentors staff and ensures the section maintains ongoing training and professional development and is competent in all techniques necessary to complete their duties; and participates in the broader data science community to identify and disseminate the latest developments in data and technology. Serves as a technical resource for divisional/departmental managers on data-driven program design and management and the translation of data science and knowledge into improved business outcomes, efficiency, and effectiveness of business processes. Requirements Selection Requirements: Option I: Two (2) years of experience leading* the development and application of methods to identify, collect, process, and analyze data using advanced statistical prediction, inference, and optimization, and providing ongoing support to decision makers to strengthen data-driven program design and management, at a level equivalent to the Los Angeles County class of Senior Data Scientist**. Option II: A Bachelor’s degree*** from an accredited college or university in a field of applied research such as Data Science, Machine Learning, Mathematics, Statistics, Business Analytics, Psychology, or Public Health that included 12 semester or 18 quarter units of coursework in data science, predictive analytics, research methods or statistical analysis -AND- Eight (8) years of experience, including four (4) years supervising a team of data science professionals and serving as subject matter expert, and coordinating and overseeing complex data science projects to support program, policy, and operational decision-making. Option III: A Bachelor’s degree*** from an accredited college or university in a field of applied research such as Data Science, Machine Learning, Mathematics, Statistics, Business Analytics, Psychology, or Public Health that included 12 semester or 18 quarter units of coursework*** in data science, predictive analytics, research methods or statistical analysis -AND- A Master’s or Doctoral degree*** from an accredited college or university in a field of applied research such as Data Science, Machine Learning, Mathematics, Statistics, Business Analytics, Psychology, or Public Health. -AND- Six (6) years of experience, including four (4) years supervising a team of data science professionals and serving as subject matter expert, and coordinating and overseeing complex data science projects to support program, policy, and operational decision-making. Official transcripts must be submitted to verify the required coursework. License: A valid California Class C Driver License or the ability to utilize alternative method of transportation when needed to carry out job-related essential functions Physical Class: 2 - Light : Light physical effort which may include occasional light lifting to a 10-pound limit, and some bending, stooping or squatting. Considerable walking may be involved. Special Requirement Information: *Lead experience is defined as experience providing technical assistance and training to journey or lower level employees with responsibility for assigning, coordinating, and reviewing the work, ensuring proper work methods are followed. **Experience at the level of Senior Data Scientist is defined as u nder general supervision, leads the development and application of methods to identify, collect, process, organize, and analyze structured and unstructured data using advanced statistical prediction, inference, and optimization; effectively communicates results to County, departmental, and divisional decision makers and provides ongoing support to strengthen data-driven program design and management. * ** In order to receive credit for any type of college or university degree, such as a Bachelor's Degree or higher, you must attach a legible copy of the Official Diploma, Official Transcripts, or Official Letter from the accredited institution, which shows the area of specialization and the date the degree was awarded, with Registrar's signature and school seal, to the application at the time of filing, or e-mail to hrexams@ph.lacounty.gov within fifteen (15) calendar days from application submission or your application may be rejected. Foreign degrees must be evaluated for equivalency to United States accredited institutions standards by an academic credential evaluation agency recognized by The National Association of Credential Evaluation Services or the Association of International Credential Evaluators, Inc. (AICE). (see Employment Information under Accreditation Information) ***Official Transcript is defined as a transcript that bears the college seal and states "official and/or copy" issued by the school's registrar office. A printout of the classes from the school's website is NOT considered official transcripts and will not be accepted and may result in your application being incomplete and rejected All documents must be attached to your application at the time of filing or e-mailed to HRExams@ph.lacounty.gov within fifteen (15) calendar days from application submission or your application may be rejected as incomplete. Experience is evaluated on the basis of a verifiable 40-hour week. Desirable Qualifications: Credit will be awarded for additional experience beyond the Selection Requirements Additional Information Examination Content: Once we have determined that you meet one of our requirement options the examination process will consist of an evaluation of experience based on application information, desirable qualifications, and supplemental questionnaire information submitted at the time of filing weighted 100%. Applicants must meet the Selection Requirements and achieve a passing score of 70% or higher on the examination (evaluation of experience) to be added to the Eligible Register (hiring list). Passing this examination and being added to the Eligible Register does not guarantee an offer of employment. Eligibility Information: The names of candidates receiving a passing score in the examination will be added to the Eligible Register in the order of their score group for a period of twelve (12) months following the date of eligibility. NO PERSON MAY COMPETE IN THIS EXAMINATION MORE THAN ONCE EVERY TWELVE (12) MONTHS. Complete applications will be processed on an as received basis and promulgated to the Eligible Register accordingly. Vacancy Information: The Eligible Register resulting from this examination will be used to fill vacancies in the Department of Public Health as they occur. Available Shift: Any shift, including evenings, nights, weekends and holidays. Application and Filing Information: Applications must be filed ONLINE ONLY. Applications submitted by U.S. mail, fax, or in person will NOT be accepted. Any required documents and/or additional information, if any, must be received with your application at the time of filing online or sent to HRExams@ph.lacounty.gov within fifteen (15) calendar days from application submission. Plan to submit your online application well in advance of 5:00 p.m., PT, on the last day of filing as you may be required to verify your email address. This only needs to be done once per email address, and if you already have a job seeker account on the County of Los Angeles Job Opportunities Website , you can verify at any time by logging in and following the prompts. This is to enhance the security of your online application and to ensure you do not enter an incorrect email address. Apply online by clicking on the green "Apply" button located on this posting. You can also track the status of your application using this website. Applicants must submit their completed applications before 5:00 p.m., PT, on the last day of filing. Please make sure you put in the time and effort when filling out your application and supplemental questions completely. The acceptance of your application depends on whether you have clearly shown that you meet the Selection Requirements as listed on this job bulletin. Fill out your application and supplemental questionnaire completely and correctly to receive full credit for any relevant education, training, and job experience you include. For each job held, give the name and address of your employer, your job/position title, beginning and ending dates, number of hours worked per week, description of work and duties performed. If your application is incomplete, it will be REJECTED. Important Notes: Please note that ALL information supplied by applicants and included in the application materials is subject to VERIFICATION at any point during the examination and hiring process, including after an appointment has been made. Applications may be rejected at any stage of the examination and selection process. FALSIFICATION of any information may result in DISQUALIFICATION or RESCISSION OF APPOINTMENT. Utilizing VERBIAGE from Class Specification(s) and/or Selection Requirements serving as your description of duties WILL NOT be sufficient to demonstrate that you meet the requirements. In doing so your application will be dispositioned as INCOMPLETE and will not be accepted. Comments such as "SEE RESUME" or "SEE APPLICATION" will not be considered a valid response; therefore, using such statements will also result in your application being rejected as INCOMPLETE . Computer and Internet Access at Public Libraries: For candidates who may not have regular access to a computer or the internet, applications can be completed on computers at public libraries throughout Los Angeles County. You may refer to their website for more information regarding the reopening of some libraries with limited hours throughout Los Angles County. Social Security Number: Please include your Social Security Number for record control purposes. Federal law requires that all employed persons have a Social Security Number. Do Not Share User ID, Email, And Password: All applicants must file their application online using their OWN user ID and password. Using a family member or friend's user ID and password may erase a candidate's original application record. ANTI-RACISM, DIVERSITY, AND INCLUSION (ARDI): The County of Los Angeles recognizes and affirms that all people are created equal and are entitled to all rights afforded by the Constitution of the United States. The Department of Human Resources is committed to promoting Anti-racism, Diversity, and Inclusion efforts to address the in equalities and disparities amongst race. We support the ARDI Strategic Plan and its goals by improving equality, diversity, and inclusion in recruitment, selection, and employment practices. Fair Chance Employer: The County of Los Angeles is a Fair Chance employer. Except for a very limited number of positions, you will not be asked to provide information about a conviction history unless you receive a contingent offer of employment. The County will make an individualized assessment of whether your conviction history has a direct or adverse relationship with the specific duties of the job, and consider potential mitigating factors, including, but not limited to, evidence and extent of rehabilitation, recency of the offense(s), and age at the time of the offense(s). If asked to provide information about a conviction history, any convictions or court records which are exempted by a valid court order do not have to be disclosed. Equal Employment Opportunity: It is the policy of the County of Los Angeles to provide equal employment opportunity for all qualified persons, regardless of race, religion, sex, national origin, age, sexual orientation, or disability or any other characteristic protected by State or Federal law. All positions are open to qualified men and women pursuant to the Americans with Disabilities Act of 1990 and the California Fair Employment and Housing Act. The County will follow all of its obligations under State and Federal laws regarding the provision of reasonable accommodations to applicants. County of Los Angeles Employment Information: The Employment Information document can be viewed by copying and pasting the URL http://file.lacounty.gov/SDSInter/dhr/247636_EmploymentInformation.pdf into a web browser search bar or click on the following link: County of Los Angeles Employment Information Have any questions about anything? Please contact us using the following information: Department Contact Name: Exam Analyst Department Contact Phone: (323) 659-6546 Department Contact Email: HRExams@ph.lacounty.gov California Relay Services Phone: (800) 735-2922 Teletype Phone: (800) 899-4099 Alternate Teletype Phone: (800) 897-0077 For detailed information, please click here
City of Kansas City, MO
Kansas City, Missouri, United States
Full-time position available with the Water Depatment, Smart Sewer Division located at 4800 E. 63rd St. Salary Range: $5,794-$8,833/month Normal Work Days/Hours: Monday-Friday, 8:00 a.m.-5:00 p.m. *Telework may be approved after a 6-month probationary period Application Deadline Date: Open Until Filled Responsibilities Manages multiple projects related to improvements for projects within KC Water's sanitary sewer and combined sewer collection system as part of the Smart Sewer Program. Performs professional engineering activities involving the planning, analysis, design development, construction, renovation, maintenance or operation of utilities, asset management and related projects. Identifies and develops applications and work standards for improvements and efficiencies. Provides technical review, for the Program Consultant Team, Smart Sewer Division Head and Utility Officer in key focus areas, including: Hydraulic Modeling, Inflow/Infiltration Reduction Program, Green Stormwater Infrastructure, and Regulatory Compliance. Reviews regulatory compliance reports and documentation to meet requirements of the Smart Sewer Program Federal Consent Decree. Performs frequent consultation with internal divisions, consultants, contractors, and other stakeholders as required in the analysis, design, review of plans/specification, and inspection of construction work for compliance with prescribed engineering criteria. Exercises good judgment to resolve technical problems, manage projects, and provide data for asset risk assessment criteria. Handles Quality Assurance and Quality Control of contracts, construction plans, materials, and studies for adherence to Water Services rules and regulations. Writes requests for proposals (RFPs) or qualifications (RFQs) for new projects and prepares emergency response memos. Verifies conformance of the plans and specifications prepared by design professionals and submits Project Status Reports (PSRs). Reviews submittal materials and related asset data. Performs limited design, as well as drafting and computational duties in the office in preparation of studies, final plans and specifications for projects. Proposes changes to the standard specifications. Interprets and applies City ordinances, state and federal regulations, specifications, hydraulic modeling and calculations and related standards to projects. Coordinates with multiple stakeholders and the public. Assists operations staff when issues arise. Qualifications REQUIRES an accredited Bachelor's degree in business administration, public administration, project management, construction management, engineering technology, construction engineering technology, engineering, city planning, landscape architecture, or architecture and 6 years professional experience in project management or project management related work. OR an accredited Master's degree in business administration, public administration, project management, construction management, engineering technology, construction engineering technology, engineering, city planning, landscape architecture, or architecture and 4 years professional experience in project management or project management related work. OR a certification as a Project Management Professional (PMP) and 6 years as a PMP working in project management or project management related work. Must pass a preemployment drug screen. Must possess a valid State-issued driver's license in accordance with the City of KCMO policies. Will be required to obtain a Missouri driver's license within nine (9) months. Other Information URGENT!!! CRITICAL RECRUITMENT INFORMATION Applications and/or resumes are evaluated on the information received by the application deadline. Please ensure that your application or resume clearly demonstrates how you meet the minimum qualifications for the position for which you are applying, this includes providing all relevant educational dates and a detailed description of relevant work experience, including months/years of employment. Applications and/or resumes may not be considered if information is incomplete. In order for a resume to be used in lieu of an application the resume must have been submitted online via the City's Applicant Tracking System. Positions requiring a high school diploma/GED certificate must be obtained from a school/program accredited by the Department of Education and recognized by the U.S. Secretary of Education. The minimum education requirement for positions that allow for experience equivalency for an accredited degree is a high school diploma. Unless otherwise specified, an accredited degree must be obtained from a college or university listed with the U.S. Department of Education and recognized by the U.S. Secretary of Education. For positions with a salary grade of EX6 or higher that require an accredited degree, qualifying professional experience must be obtained AFTER the accredited degree is obtained. Successful completion of a pre-employment criminal history/background check is required for all positions. Some positions require a post offer drug screen and/or physical. If appointed, non-residents must obtain residency inside Kansas City, Missouri's city limits within nine months. The City of KCMO is an equal opportunity employer that values diversity and inclusion in the workplace. The City is committed to providing a workplace environment for its employees and citizens free from discrimination based on race, color, sex (including pregnancy), national origin, religion, age, disability, marital status, genetic information, sexual orientation, or gender identity. For more information, please see our EEO Policy The City of KCMO is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please call 816-513-1908 or send an e-mail to accommodations@kcmo.org . If claiming military veterans' preference points, you must attach a copy of your DD-214 or a DD-256 (for reservists). To claim veterans' points you must have served 180 days of regular active duty service and be discharged or released under honorable conditions during peacetimes or 90 days of active duty service, one (1) day during "wartime" and a last discharge or release under honorable conditions. (DOD) 38 U.S. Code • 4211).
Jul 13, 2024
Full Time
Full-time position available with the Water Depatment, Smart Sewer Division located at 4800 E. 63rd St. Salary Range: $5,794-$8,833/month Normal Work Days/Hours: Monday-Friday, 8:00 a.m.-5:00 p.m. *Telework may be approved after a 6-month probationary period Application Deadline Date: Open Until Filled Responsibilities Manages multiple projects related to improvements for projects within KC Water's sanitary sewer and combined sewer collection system as part of the Smart Sewer Program. Performs professional engineering activities involving the planning, analysis, design development, construction, renovation, maintenance or operation of utilities, asset management and related projects. Identifies and develops applications and work standards for improvements and efficiencies. Provides technical review, for the Program Consultant Team, Smart Sewer Division Head and Utility Officer in key focus areas, including: Hydraulic Modeling, Inflow/Infiltration Reduction Program, Green Stormwater Infrastructure, and Regulatory Compliance. Reviews regulatory compliance reports and documentation to meet requirements of the Smart Sewer Program Federal Consent Decree. Performs frequent consultation with internal divisions, consultants, contractors, and other stakeholders as required in the analysis, design, review of plans/specification, and inspection of construction work for compliance with prescribed engineering criteria. Exercises good judgment to resolve technical problems, manage projects, and provide data for asset risk assessment criteria. Handles Quality Assurance and Quality Control of contracts, construction plans, materials, and studies for adherence to Water Services rules and regulations. Writes requests for proposals (RFPs) or qualifications (RFQs) for new projects and prepares emergency response memos. Verifies conformance of the plans and specifications prepared by design professionals and submits Project Status Reports (PSRs). Reviews submittal materials and related asset data. Performs limited design, as well as drafting and computational duties in the office in preparation of studies, final plans and specifications for projects. Proposes changes to the standard specifications. Interprets and applies City ordinances, state and federal regulations, specifications, hydraulic modeling and calculations and related standards to projects. Coordinates with multiple stakeholders and the public. Assists operations staff when issues arise. Qualifications REQUIRES an accredited Bachelor's degree in business administration, public administration, project management, construction management, engineering technology, construction engineering technology, engineering, city planning, landscape architecture, or architecture and 6 years professional experience in project management or project management related work. OR an accredited Master's degree in business administration, public administration, project management, construction management, engineering technology, construction engineering technology, engineering, city planning, landscape architecture, or architecture and 4 years professional experience in project management or project management related work. OR a certification as a Project Management Professional (PMP) and 6 years as a PMP working in project management or project management related work. Must pass a preemployment drug screen. Must possess a valid State-issued driver's license in accordance with the City of KCMO policies. Will be required to obtain a Missouri driver's license within nine (9) months. Other Information URGENT!!! CRITICAL RECRUITMENT INFORMATION Applications and/or resumes are evaluated on the information received by the application deadline. Please ensure that your application or resume clearly demonstrates how you meet the minimum qualifications for the position for which you are applying, this includes providing all relevant educational dates and a detailed description of relevant work experience, including months/years of employment. Applications and/or resumes may not be considered if information is incomplete. In order for a resume to be used in lieu of an application the resume must have been submitted online via the City's Applicant Tracking System. Positions requiring a high school diploma/GED certificate must be obtained from a school/program accredited by the Department of Education and recognized by the U.S. Secretary of Education. The minimum education requirement for positions that allow for experience equivalency for an accredited degree is a high school diploma. Unless otherwise specified, an accredited degree must be obtained from a college or university listed with the U.S. Department of Education and recognized by the U.S. Secretary of Education. For positions with a salary grade of EX6 or higher that require an accredited degree, qualifying professional experience must be obtained AFTER the accredited degree is obtained. Successful completion of a pre-employment criminal history/background check is required for all positions. Some positions require a post offer drug screen and/or physical. If appointed, non-residents must obtain residency inside Kansas City, Missouri's city limits within nine months. The City of KCMO is an equal opportunity employer that values diversity and inclusion in the workplace. The City is committed to providing a workplace environment for its employees and citizens free from discrimination based on race, color, sex (including pregnancy), national origin, religion, age, disability, marital status, genetic information, sexual orientation, or gender identity. For more information, please see our EEO Policy The City of KCMO is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please call 816-513-1908 or send an e-mail to accommodations@kcmo.org . If claiming military veterans' preference points, you must attach a copy of your DD-214 or a DD-256 (for reservists). To claim veterans' points you must have served 180 days of regular active duty service and be discharged or released under honorable conditions during peacetimes or 90 days of active duty service, one (1) day during "wartime" and a last discharge or release under honorable conditions. (DOD) 38 U.S. Code • 4211).
SAN BERNARDINO COUNTY, CA
San Bernardino, California, United States
The Job ****APPLY BY AUGUST 9th FOR PRIORITY CONSIDERATION**** Be an agent of change and make a difference in delivering health and wellness to millions of residents. Join a team that is passionate about the services they provide and is committed to making a difference throughout San Bernardino County. The San Bernardino County Department of Behavioral Health invites qualified professionals to apply for the position of Behavioral Health Senior Program Manager. Incumbents report directly to a Department of Behavioral Health Deputy Director. Immediate vacancies currently exist in multiple Behavioral Health units; please indicate your availability for referral to each unit in the Supplemental Questionnaire. Behavioral Health Services Act Administration: This position will oversee the Behavioral Health Services Act Administration (BHSA) unit. This unit plans, implements, monitors, evaluates, and reports on the departments Behavioral Health Services Act (formerly Mental Health Services Act) services, outcomes, and expenditures. This unit reports on all Department of Behavioral Health’s annual services, outcomes and expenditures of state and federal behavioral health funds, unspent dollars, other funding sources and delivers a year-round community program planning process. Additionally, this position is expected to be a subject matter expert regarding the Behavioral Health Services Act, formerly MHSA and Behavioral Health Bond. Community Outpatient & Transitional Age Youth Services: This position will oversee community outpatient clinics, programs and services within Transitional Age Youth (TAY) Services, Improving Detection and Early Access (IDEA) and Eating Disorder Collaborative (EDC). Contracts development and management with public and private entities, and the monitoring of contractor performance. Directs and manages financial, operational, compliance, quality assurance, data management reports, dashboards. Maintains liaison with various agencies and organizations, including county departments, local, state and federal agencies, community agencies, and other concerned organizations/parties, public and private. For additional details, please refer to the Behavioral Health Senior Program Manager job description. The Department of Behavioral Health (DBH) is responsible for providing mental health and substance use disorder services to county residents who are experiencing major mental illness or substance use related issues. DBH provides mental health and substance use disorder prevention and treatment services to all age groups, with a primary emphasis on treating children/youth who may be seriously emotionally disturbed, adults who are experiencing a serious and persistent mental illness, and individuals who are experiencing substance use disorders. DBH also provides an array of outreach/engagement, prevention, and early intervention services. DBH's core values are service , integrity , accountability , and trust . DBH is a unique County Department comprised of eight (8) direct service areas: Community Outpatient and Transitional Age Youth Services; Children and Youth Collaborative Services; Substance Use Disorder and Recovery Services; 24-Hour and Specialty Services; Adult Justice Involved and Diversion Services; Medical Services; Community Engagement and Equity Services; Office of Patients' Rights and five (5) indirect service areas: Administrative and Fiscal Services; Public Relations and Outreach Services; Program Support Services; Disaster and Safety Unit; Office of Compliance. The Department currently has a workforce in excess of 1000 positions and an approximate $700 million-dollar annual budget. Click HERE to learn more about the Department of Behavioral Health Click HERE to learn more about San Bernardino County The list established from this recruitment may be used to fill current and future vacancies as they occur throughout the Department. CONDITIONS OF EMPLOYMENT Pre-Employment Process: Prior to appointment, applicants must pass a background investigation, which includes fingerprinting, credit check, and/or medical exam, which may include drug and/or TB testing. Applicants must be a U.S. Citizen or a permanent U.S. resident. Travel: Travel throughout the County is required and employees will be required to make provisions for such transportation. Must possess and maintain a valid California driver license and proof of automobile liability insurance for the individual providing the transportation. Statewide and national travel is occasionally required. Sponsorship: Please note San Bernardino County is not able to consider candidates who will require visa sponsorship at the time of application or in the future. Minimum Requirements Applicants must meet BOTH the education and experience requirements in ONE of the following two options: OPTION 1: EDUCATION: A completed Bachelor’s degree obtained from an accredited institution in behavioral science/behavioral health, healthcare/hospital administration, social work, counseling, psychology, business/public administration, hospital administration or closely related field of study. -- AND-- EXPERIENCE: Four (4) years of management experience working in the Behavioral Health field including management of multiple levels of contracts and teams that include multiple disciplines. Qualifying experience must include a minimum of two (2) years of experience as second-level supervisor (management through subordinate supervisors and/or managers) in personnel administration, operations, budget/fiscal administration, contract development, procurement and/or data analysis and management in complex systems of care, including policy implications. Note: Qualifying degree or coursework must have been completed at a college or university accredited by an accrediting association recognized by the United States Department of Education. Degrees or coursework completed outside the U.S. must be accompanied by an evaluation report from a reputable credential evaluation service showing equivalency to degrees or coursework completed at a college or university accredited by any accrediting association recognized by the United States Department of Education. ------------------------------------------------------------------------------------------------------------------------------------------------------------------- OPTION 2: EDUCATION: A completed Master’s degree obtained from an accredited institution in behavioral science/ behavioral health, social work, counseling, psychology, public health administration, business/public administration, hospital /healthcare administration or closely related field of study. -- AND-- EXPERIENCE: Two (2) years of management experience working in the Behavioral Health field including management of multiple levels of contracts and teams that include multiple disciplines. Qualifying experience must include a minimum of one (1) year of experience as second-level supervision (managing through subordinate supervisors and/or managers) in personnel administration, operations, budget/fiscal administration, contract development, procurement and/or data analysis and management in complex systems of care, including policy implications. Note: Qualifying degree or coursework must have been completed at a college or university accredited by an accrediting association recognized by the United States Department of Education. Degrees or coursework completed outside the U.S. must be accompanied by an evaluation report from a reputable credential evaluation service showing equivalency to degrees or coursework completed at a college or university accredited by any accrediting association recognized by the United States Department of Education. Desired Qualifications The ideal candidate will: Be a seasoned manager with extensive experience in public behavioral health administration. Experience in Mental Health Services Act and or state and federally funded behavioral health programs Experience in Community Planning and Engagement administration Experience in transformational change of large health systems and implementing changes mandated by the state Experience in leading data informed decision making and policy change Strong leadership experience in healthcare, behavioral health and or mental health. Excellent written, interpersonal and communication skills. Selection Process Application Procedure : Applications will be accepted continuously, with a priority screening date of 5:00 p.m. on Friday, August 9, 2024 . There will be a competitive evaluation of qualifications based on the information provided in the Application and the Supplemental Questionnaire. You are encouraged to include detailed descriptions of your qualifying experience , as only the most highly qualified applicants will be referred to the Department. Please ensure all relevant experience is indicated in the Application and responses to the Supplemental Questionnaire, as resumes and other attachments will not be reviewed for the competitive evaluation. Completing your application with statements such as "see/refer to resume" or "see attached" rather than completing your work history may affect your eligibility or competitive evaluation score. Be sure to clearly describe your experience in meeting the minimum requirements. If you require technical assistance, please click HERE to review the Government Jobs online application guide , or contact their Toll-Free Applicant Support line at (855) 524-5627. Please note that Human Resources is not responsible for any issues or delays caused by computer or browser used to submit the application. EEO/ADA: S an Bernardino County is an Equal Employment Opportunity (EEO) and Americans with Disabilities Act (ADA) compliant employer, committed to providing equal employment opportunity to all employees and applicants. ADA Accommodation: If you have a disability and require accommodations in the testing process, submit the Special Testing Accommodations Request Form (Download PDF reader) within one week of a recruitment filing deadline. Veterans’ Preference: Eligible veterans and their spouse or widow(er) who are not current County employees may be awarded additional Veterans’ Preference points. Click HERE for information and instructions to request Veteran's Preference points. Please click HERE for important Applicant Information and the County Employment Process . Management Unit The County of San Bernardino offers a range of benefit programs for employees and their eligible dependents. These include health, dental, vision, and life insurance, as well as a variety of voluntary benefits. Programs and benefit amounts vary and are based on bargaining unit, family size, hire date, plan selection, and number of hours worked. For a summary of benefits,* please click here . Refer to the appropriate MOU, contact the County's Employee Benefits and Services Division at (909) 387-5787 or visit the Benefits website for more detailed information at hr.sbcounty.gov/employee-benefits/ . *Retirement benefits subject to change. Closing Date/Time: Continuous
Jul 28, 2024
Full Time
The Job ****APPLY BY AUGUST 9th FOR PRIORITY CONSIDERATION**** Be an agent of change and make a difference in delivering health and wellness to millions of residents. Join a team that is passionate about the services they provide and is committed to making a difference throughout San Bernardino County. The San Bernardino County Department of Behavioral Health invites qualified professionals to apply for the position of Behavioral Health Senior Program Manager. Incumbents report directly to a Department of Behavioral Health Deputy Director. Immediate vacancies currently exist in multiple Behavioral Health units; please indicate your availability for referral to each unit in the Supplemental Questionnaire. Behavioral Health Services Act Administration: This position will oversee the Behavioral Health Services Act Administration (BHSA) unit. This unit plans, implements, monitors, evaluates, and reports on the departments Behavioral Health Services Act (formerly Mental Health Services Act) services, outcomes, and expenditures. This unit reports on all Department of Behavioral Health’s annual services, outcomes and expenditures of state and federal behavioral health funds, unspent dollars, other funding sources and delivers a year-round community program planning process. Additionally, this position is expected to be a subject matter expert regarding the Behavioral Health Services Act, formerly MHSA and Behavioral Health Bond. Community Outpatient & Transitional Age Youth Services: This position will oversee community outpatient clinics, programs and services within Transitional Age Youth (TAY) Services, Improving Detection and Early Access (IDEA) and Eating Disorder Collaborative (EDC). Contracts development and management with public and private entities, and the monitoring of contractor performance. Directs and manages financial, operational, compliance, quality assurance, data management reports, dashboards. Maintains liaison with various agencies and organizations, including county departments, local, state and federal agencies, community agencies, and other concerned organizations/parties, public and private. For additional details, please refer to the Behavioral Health Senior Program Manager job description. The Department of Behavioral Health (DBH) is responsible for providing mental health and substance use disorder services to county residents who are experiencing major mental illness or substance use related issues. DBH provides mental health and substance use disorder prevention and treatment services to all age groups, with a primary emphasis on treating children/youth who may be seriously emotionally disturbed, adults who are experiencing a serious and persistent mental illness, and individuals who are experiencing substance use disorders. DBH also provides an array of outreach/engagement, prevention, and early intervention services. DBH's core values are service , integrity , accountability , and trust . DBH is a unique County Department comprised of eight (8) direct service areas: Community Outpatient and Transitional Age Youth Services; Children and Youth Collaborative Services; Substance Use Disorder and Recovery Services; 24-Hour and Specialty Services; Adult Justice Involved and Diversion Services; Medical Services; Community Engagement and Equity Services; Office of Patients' Rights and five (5) indirect service areas: Administrative and Fiscal Services; Public Relations and Outreach Services; Program Support Services; Disaster and Safety Unit; Office of Compliance. The Department currently has a workforce in excess of 1000 positions and an approximate $700 million-dollar annual budget. Click HERE to learn more about the Department of Behavioral Health Click HERE to learn more about San Bernardino County The list established from this recruitment may be used to fill current and future vacancies as they occur throughout the Department. CONDITIONS OF EMPLOYMENT Pre-Employment Process: Prior to appointment, applicants must pass a background investigation, which includes fingerprinting, credit check, and/or medical exam, which may include drug and/or TB testing. Applicants must be a U.S. Citizen or a permanent U.S. resident. Travel: Travel throughout the County is required and employees will be required to make provisions for such transportation. Must possess and maintain a valid California driver license and proof of automobile liability insurance for the individual providing the transportation. Statewide and national travel is occasionally required. Sponsorship: Please note San Bernardino County is not able to consider candidates who will require visa sponsorship at the time of application or in the future. Minimum Requirements Applicants must meet BOTH the education and experience requirements in ONE of the following two options: OPTION 1: EDUCATION: A completed Bachelor’s degree obtained from an accredited institution in behavioral science/behavioral health, healthcare/hospital administration, social work, counseling, psychology, business/public administration, hospital administration or closely related field of study. -- AND-- EXPERIENCE: Four (4) years of management experience working in the Behavioral Health field including management of multiple levels of contracts and teams that include multiple disciplines. Qualifying experience must include a minimum of two (2) years of experience as second-level supervisor (management through subordinate supervisors and/or managers) in personnel administration, operations, budget/fiscal administration, contract development, procurement and/or data analysis and management in complex systems of care, including policy implications. Note: Qualifying degree or coursework must have been completed at a college or university accredited by an accrediting association recognized by the United States Department of Education. Degrees or coursework completed outside the U.S. must be accompanied by an evaluation report from a reputable credential evaluation service showing equivalency to degrees or coursework completed at a college or university accredited by any accrediting association recognized by the United States Department of Education. ------------------------------------------------------------------------------------------------------------------------------------------------------------------- OPTION 2: EDUCATION: A completed Master’s degree obtained from an accredited institution in behavioral science/ behavioral health, social work, counseling, psychology, public health administration, business/public administration, hospital /healthcare administration or closely related field of study. -- AND-- EXPERIENCE: Two (2) years of management experience working in the Behavioral Health field including management of multiple levels of contracts and teams that include multiple disciplines. Qualifying experience must include a minimum of one (1) year of experience as second-level supervision (managing through subordinate supervisors and/or managers) in personnel administration, operations, budget/fiscal administration, contract development, procurement and/or data analysis and management in complex systems of care, including policy implications. Note: Qualifying degree or coursework must have been completed at a college or university accredited by an accrediting association recognized by the United States Department of Education. Degrees or coursework completed outside the U.S. must be accompanied by an evaluation report from a reputable credential evaluation service showing equivalency to degrees or coursework completed at a college or university accredited by any accrediting association recognized by the United States Department of Education. Desired Qualifications The ideal candidate will: Be a seasoned manager with extensive experience in public behavioral health administration. Experience in Mental Health Services Act and or state and federally funded behavioral health programs Experience in Community Planning and Engagement administration Experience in transformational change of large health systems and implementing changes mandated by the state Experience in leading data informed decision making and policy change Strong leadership experience in healthcare, behavioral health and or mental health. Excellent written, interpersonal and communication skills. Selection Process Application Procedure : Applications will be accepted continuously, with a priority screening date of 5:00 p.m. on Friday, August 9, 2024 . There will be a competitive evaluation of qualifications based on the information provided in the Application and the Supplemental Questionnaire. You are encouraged to include detailed descriptions of your qualifying experience , as only the most highly qualified applicants will be referred to the Department. Please ensure all relevant experience is indicated in the Application and responses to the Supplemental Questionnaire, as resumes and other attachments will not be reviewed for the competitive evaluation. Completing your application with statements such as "see/refer to resume" or "see attached" rather than completing your work history may affect your eligibility or competitive evaluation score. Be sure to clearly describe your experience in meeting the minimum requirements. If you require technical assistance, please click HERE to review the Government Jobs online application guide , or contact their Toll-Free Applicant Support line at (855) 524-5627. Please note that Human Resources is not responsible for any issues or delays caused by computer or browser used to submit the application. EEO/ADA: S an Bernardino County is an Equal Employment Opportunity (EEO) and Americans with Disabilities Act (ADA) compliant employer, committed to providing equal employment opportunity to all employees and applicants. ADA Accommodation: If you have a disability and require accommodations in the testing process, submit the Special Testing Accommodations Request Form (Download PDF reader) within one week of a recruitment filing deadline. Veterans’ Preference: Eligible veterans and their spouse or widow(er) who are not current County employees may be awarded additional Veterans’ Preference points. Click HERE for information and instructions to request Veteran's Preference points. Please click HERE for important Applicant Information and the County Employment Process . Management Unit The County of San Bernardino offers a range of benefit programs for employees and their eligible dependents. These include health, dental, vision, and life insurance, as well as a variety of voluntary benefits. Programs and benefit amounts vary and are based on bargaining unit, family size, hire date, plan selection, and number of hours worked. For a summary of benefits,* please click here . Refer to the appropriate MOU, contact the County's Employee Benefits and Services Division at (909) 387-5787 or visit the Benefits website for more detailed information at hr.sbcounty.gov/employee-benefits/ . *Retirement benefits subject to change. Closing Date/Time: Continuous
Cal State University (CSU) San Francisco
1600 Holloway Avenue, San Francisco, CA 94132, USA
Working Title Senior Director of Prospect Research and Management Administrator Level This position is an MPP II in the California State University Management Personnel Plan (MPP), reporting to the Associate Vice President of University Development SF State University San Francisco State is an Equal Opportunity Employer and does not discriminate against persons on the basis of race, religion, color, ancestry, age, disability, genetic information, gender, gender identity, gender expression, marital status, medical condition, National origin, sex, sexual orientation, covered veteran status, or any other protected status. Reasonable accommodations will be provided for qualified applicants with disabilities who self-disclose by contacting the Senior Human Resources Manager. Applicants may visit titleix.sfsu.edu for more information on SF State's policy prohibiting discrimination, and how to file an online report using the procedures under Executive Order 1096 Revised. Inquiries can be directed to the campus Title IX Coordinator and Discrimination, Harassment, and Retaliation Administrator by calling (415) 338-2032 or emailing vpsaem@sfsu.edu. San Francisco State is a 100% Smoke/Vapor-Free Campus. Smoking or Vaping of any tobacco/plant-based substance is not permitted on any University properties. The person holding this position may be considered a "mandated reporter" under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. This position may be a "designated position" in the California State University's Conflict of Interest Code. The successful candidate accepting this position may be required to file Conflict of Interest forms subject to the regulations of the Fair Political Practices Commission. Department University Development Appointment Type At-Will Time Base Full-Time (1.0 FTE) Work Schedule Monday through Friday; from 8:00am to 5:00pm Anticipated Hiring Range {$11,667 - $12,000 Per Month} {$140,004 - $144,000 Annually} Salary is commensurate with experience. Position Summary The Senior Director of Prospect Research and Management (Senior Director, PRM) is a key member of the San Francisco State University Development team, with responsibility for leadership and direction of the University’s robust prospect research and management program. The Senior Director, PRM is the business owner and leads the provision of comprehensive prospect research and relationship management services for all University gift officers, including setting the vision for these areas, guiding the program toward best-in-class services, and proactively identifying creative solutions to complex challenges, particularly through the lenses of campaign readiness and effective CRM utilization. The Senior Director, PRM plans, organizes, and implements the operations of the PRM unit aligned with the University’s fundraising goals, ensuring that University Development has a thriving prospect pipeline, gift officers’ portfolios are continually refreshed, and information and data regarding major donors and prospects are provided and tracked. The Senior Director builds relationships across University Development and serves as a key partner to development officers by leading the unit in prospect development and management, including prospect identification and qualification, strategy development, major gift prospect analysis, data analytics, and project management. The Senior Director provides leadership to the PRM team (currently two professionals), ensuring alignment with best practices and industry standards, and oversees the prospect management and tracking system using Raiser’s Edge NXT. The Senior Director, PRM is a motivated, self-directed individual who works without close supervision to successfully lead PRM and support the achievement of the fundraising goals of the University. Position Information Prospect Research and Analysis Keeps up to date on constantly changing technology and trends in prospect research, including online research services, techniques, and analysis. Coordinates with Advancement Services on integration of computerized systems designed to maintain information on current and prospective donors. Participates and oversees research on potential candidates for the Foundation Board, campaign committees, and candidates for campaign feasibility studies. Data Analytics Collaborates and provides strategic direction for segmenting, mining, modeling, and organizing data to enhance prospect identification and qualification processes and inform decisions regarding portfolio management, resource deployment and goal setting, and maximizing prospect/donor engagement. Evaluates and seeks resources to improve ( e.g ., automate) tools and reports for measuring progress towards University Development’s annual and long-range goals, objectives and strategies, and gift officer performance metrics. Prospect Management and Tracking Develops and manages a systematic prospect management process to track and evaluate the progress of donor engagement and solicitation and implements accurate and timely reporting for prospect development activities. Is responsible for, along with the PRM team, the development, evaluation, maintenance, and rating of a qualified pool of prospects for campaigns, major gifts, planned gifts, and annual leadership gifts. Supports and collaborates on strategy around major donor solicitations of $25,000 or greater. Leads and plans portfolio assignments, including review, refresh, and repopulation of portfolios. Serves as a campus resource for information on major prospects' status and activities. Leveraging a project management mindset and in collaboration with PRM staff, the Senior Director, PRM directs a program that provides identification, research, and analysis of potential major gift donors to maximize fundraising outcomes. Provides research and analysis of biographical, philanthropic, professional, and financial information of donors and prospects, as well as the history and status of donor’s or prospect's relationship with the University, including high quality, in-depth research profiles, due diligence reports, event bios, and qualified lists to support the cultivation of individuals. Ensures that the most promising prospects within the campus's sphere of influence are identified. Ensures that the research function concentrates its efforts on major gifts. Provides quality assurance and training on best practices and creative techniques in research strategies. Campaigns Responsible for identification, screening/rating, assignment, and tracking of prospects for campaigns conducted through the University Development. Recommends and implements strategies for prospect identification and qualification. Oversees all screening, modeling, analytics, and rating efforts, including electronic and face-to-face screening. Collaborates with the campaign director in the assignment of prospects, as needed. Ensures that systems are in place to track the progress of cultivation and solicitation initiatives with prospects. For unit campaigns, assists with the identification and screening of prospects. Works closely with Advancement Services to ensure that the fundraising database facilitates a strategic, integrated program for prospect identification, research, and donor management in support of the campaign. Advising In partnership with Advancement Services, plays a key role in evaluating vendors, technology platforms, and data sources, and represents University Development. Serves as subject matter expert for University Development in various areas of research and data, including manipulation, organization, analysis, and reporting. Meets regularly with development officers, both individually and with the University Development leadership to monitor, review, prioritize, and collaborate on portfolio composition and proposals; recommends major donor/prospect cultivation/solicitation strategies, as indicated. Team Leadership and Development Leads, mentors, and develops a staff of PRM professionals. Fosters a collaborative and enthusiastic team culture that encourages innovation and professional growth. Provides regular feedback and conducts annual performance reviews. Additional responsibilities include making hiring decisions and determining future staffing needs. Preferred Qualifications Bachelor’s degree from an accredited institution. Seven or more years of development research and relationship management experience, or a combination of relevant fundraising and management experience, preferably within a higher education institution. Demonstrated understanding of major gifts fundraising, data analytics concepts, and the role of PRM in the University’s fundraising efforts. Proven experience with library and research techniques and prospect management techniques and practices. Expertise working with online databases (e.g., Lexis Nexis, iWave, Foundation Directory, Dun & Bradstreet) and the internet, as well as corporate and government documents such as proxy statements, IRS Form 990, deeds, property tax assessments, salary estimates, and demographic assessments. Outstanding organizational and analytical skills; ability to organize and prioritize workload in order to complete assignments when faced with multiple deadlines and competing requirements. Ability to establish measurable goals and objectives and to develop and implement strategies to achieve them. Ability to apply good judgment, discretion, and a commitment to professional ethics and data security when dealing with highly confidential alumni, parent, student, family, donor, and prospect information Experience with Raiser’s Edge/Raiser’s Edge NXT database and Tableau is desirable. Excellent oral and presentation skills, writing, and editing skills. Ability to work effectively and communicate diplomatically with a diverse campus community. Familiarity with and adherence to APRA’s Principles of Ethics and Compliance and AASP Best Practices. Environmental/Physical/Special Hybrid work schedule. Must possess a valid California driver's license and comply with Defensive Driver's Training Program requirements. Ability to travel throughout the Bay Area and other regions. Pre-Employment Requirements This position requires the successful completion of a background check. Eligibility to Work Applicants must be able to provide proof of US Citizenship or authorization to work in the United States, within three business days from their date of hire. Benefits Threaded through our Total Compensation package is a commitment to Bridging Life's Transitions. SF State is committed to providing our employees with a comprehensive program that rewards efforts that are appreciated by your colleagues, students and the customers we serve. We offer a competitive compensation package that includes Medical, Dental, Vision, Pension, 401k, Healthcare Savings Account, Life Insurance, Disability Insurance, Vacation and Sick Leave as well as State Holidays and a dynamic Fee Waiver program, all geared towards the University's commitment to attract, motivate and retain our employee. CSUEU Position (For CSUEU Positions Only) Eligible and qualified on-campus applicants, currently in bargaining units 2, 5, 7, and 9 are given hiring preference. Additional Informatio n SF STATE IS NOT A SPONSORING AGENCY FOR STAFF OR MANAGEMENT POSITIONS. (i.e. H1-B VISAS). Thank you for your interest in employment with California State University (CSU). CSU is a state entity whose business operations reside within the State of California. Because of this, CSU prohibits hiring employees to perform CSU-related work outside of California with very limited exception. While this position may be eligible for occasional telework, all work is expected to be performed in the state of California, and this position is assigned to on-campus operations. CSU strongly encourages faculty, staff, and students who are accessing campus facilities to be immunized against COVID-19 or declare a medical or religious exemption from doing so. Any candidates advanced in a currently open search process are encouraged to comply with this requirement. The systemwide policy can be found at https://calstate.policystat.com/policy/9779821/latest/ and questions may be sent to hrwww@sfsu.edu. The Human Resources office is open Mondays through Fridays from 8 a.m. to 5 p.m., and can be reached at (415) 338-1872. Please note that this position, position requirements, application deadline and/or any other component of this position is subject to change or cancellation at any time. Advertised: Aug 01 2024 Pacific Daylight Time Applications close: Closing Date/Time:
Aug 02, 2024
Working Title Senior Director of Prospect Research and Management Administrator Level This position is an MPP II in the California State University Management Personnel Plan (MPP), reporting to the Associate Vice President of University Development SF State University San Francisco State is an Equal Opportunity Employer and does not discriminate against persons on the basis of race, religion, color, ancestry, age, disability, genetic information, gender, gender identity, gender expression, marital status, medical condition, National origin, sex, sexual orientation, covered veteran status, or any other protected status. Reasonable accommodations will be provided for qualified applicants with disabilities who self-disclose by contacting the Senior Human Resources Manager. Applicants may visit titleix.sfsu.edu for more information on SF State's policy prohibiting discrimination, and how to file an online report using the procedures under Executive Order 1096 Revised. Inquiries can be directed to the campus Title IX Coordinator and Discrimination, Harassment, and Retaliation Administrator by calling (415) 338-2032 or emailing vpsaem@sfsu.edu. San Francisco State is a 100% Smoke/Vapor-Free Campus. Smoking or Vaping of any tobacco/plant-based substance is not permitted on any University properties. The person holding this position may be considered a "mandated reporter" under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. This position may be a "designated position" in the California State University's Conflict of Interest Code. The successful candidate accepting this position may be required to file Conflict of Interest forms subject to the regulations of the Fair Political Practices Commission. Department University Development Appointment Type At-Will Time Base Full-Time (1.0 FTE) Work Schedule Monday through Friday; from 8:00am to 5:00pm Anticipated Hiring Range {$11,667 - $12,000 Per Month} {$140,004 - $144,000 Annually} Salary is commensurate with experience. Position Summary The Senior Director of Prospect Research and Management (Senior Director, PRM) is a key member of the San Francisco State University Development team, with responsibility for leadership and direction of the University’s robust prospect research and management program. The Senior Director, PRM is the business owner and leads the provision of comprehensive prospect research and relationship management services for all University gift officers, including setting the vision for these areas, guiding the program toward best-in-class services, and proactively identifying creative solutions to complex challenges, particularly through the lenses of campaign readiness and effective CRM utilization. The Senior Director, PRM plans, organizes, and implements the operations of the PRM unit aligned with the University’s fundraising goals, ensuring that University Development has a thriving prospect pipeline, gift officers’ portfolios are continually refreshed, and information and data regarding major donors and prospects are provided and tracked. The Senior Director builds relationships across University Development and serves as a key partner to development officers by leading the unit in prospect development and management, including prospect identification and qualification, strategy development, major gift prospect analysis, data analytics, and project management. The Senior Director provides leadership to the PRM team (currently two professionals), ensuring alignment with best practices and industry standards, and oversees the prospect management and tracking system using Raiser’s Edge NXT. The Senior Director, PRM is a motivated, self-directed individual who works without close supervision to successfully lead PRM and support the achievement of the fundraising goals of the University. Position Information Prospect Research and Analysis Keeps up to date on constantly changing technology and trends in prospect research, including online research services, techniques, and analysis. Coordinates with Advancement Services on integration of computerized systems designed to maintain information on current and prospective donors. Participates and oversees research on potential candidates for the Foundation Board, campaign committees, and candidates for campaign feasibility studies. Data Analytics Collaborates and provides strategic direction for segmenting, mining, modeling, and organizing data to enhance prospect identification and qualification processes and inform decisions regarding portfolio management, resource deployment and goal setting, and maximizing prospect/donor engagement. Evaluates and seeks resources to improve ( e.g ., automate) tools and reports for measuring progress towards University Development’s annual and long-range goals, objectives and strategies, and gift officer performance metrics. Prospect Management and Tracking Develops and manages a systematic prospect management process to track and evaluate the progress of donor engagement and solicitation and implements accurate and timely reporting for prospect development activities. Is responsible for, along with the PRM team, the development, evaluation, maintenance, and rating of a qualified pool of prospects for campaigns, major gifts, planned gifts, and annual leadership gifts. Supports and collaborates on strategy around major donor solicitations of $25,000 or greater. Leads and plans portfolio assignments, including review, refresh, and repopulation of portfolios. Serves as a campus resource for information on major prospects' status and activities. Leveraging a project management mindset and in collaboration with PRM staff, the Senior Director, PRM directs a program that provides identification, research, and analysis of potential major gift donors to maximize fundraising outcomes. Provides research and analysis of biographical, philanthropic, professional, and financial information of donors and prospects, as well as the history and status of donor’s or prospect's relationship with the University, including high quality, in-depth research profiles, due diligence reports, event bios, and qualified lists to support the cultivation of individuals. Ensures that the most promising prospects within the campus's sphere of influence are identified. Ensures that the research function concentrates its efforts on major gifts. Provides quality assurance and training on best practices and creative techniques in research strategies. Campaigns Responsible for identification, screening/rating, assignment, and tracking of prospects for campaigns conducted through the University Development. Recommends and implements strategies for prospect identification and qualification. Oversees all screening, modeling, analytics, and rating efforts, including electronic and face-to-face screening. Collaborates with the campaign director in the assignment of prospects, as needed. Ensures that systems are in place to track the progress of cultivation and solicitation initiatives with prospects. For unit campaigns, assists with the identification and screening of prospects. Works closely with Advancement Services to ensure that the fundraising database facilitates a strategic, integrated program for prospect identification, research, and donor management in support of the campaign. Advising In partnership with Advancement Services, plays a key role in evaluating vendors, technology platforms, and data sources, and represents University Development. Serves as subject matter expert for University Development in various areas of research and data, including manipulation, organization, analysis, and reporting. Meets regularly with development officers, both individually and with the University Development leadership to monitor, review, prioritize, and collaborate on portfolio composition and proposals; recommends major donor/prospect cultivation/solicitation strategies, as indicated. Team Leadership and Development Leads, mentors, and develops a staff of PRM professionals. Fosters a collaborative and enthusiastic team culture that encourages innovation and professional growth. Provides regular feedback and conducts annual performance reviews. Additional responsibilities include making hiring decisions and determining future staffing needs. Preferred Qualifications Bachelor’s degree from an accredited institution. Seven or more years of development research and relationship management experience, or a combination of relevant fundraising and management experience, preferably within a higher education institution. Demonstrated understanding of major gifts fundraising, data analytics concepts, and the role of PRM in the University’s fundraising efforts. Proven experience with library and research techniques and prospect management techniques and practices. Expertise working with online databases (e.g., Lexis Nexis, iWave, Foundation Directory, Dun & Bradstreet) and the internet, as well as corporate and government documents such as proxy statements, IRS Form 990, deeds, property tax assessments, salary estimates, and demographic assessments. Outstanding organizational and analytical skills; ability to organize and prioritize workload in order to complete assignments when faced with multiple deadlines and competing requirements. Ability to establish measurable goals and objectives and to develop and implement strategies to achieve them. Ability to apply good judgment, discretion, and a commitment to professional ethics and data security when dealing with highly confidential alumni, parent, student, family, donor, and prospect information Experience with Raiser’s Edge/Raiser’s Edge NXT database and Tableau is desirable. Excellent oral and presentation skills, writing, and editing skills. Ability to work effectively and communicate diplomatically with a diverse campus community. Familiarity with and adherence to APRA’s Principles of Ethics and Compliance and AASP Best Practices. Environmental/Physical/Special Hybrid work schedule. Must possess a valid California driver's license and comply with Defensive Driver's Training Program requirements. Ability to travel throughout the Bay Area and other regions. Pre-Employment Requirements This position requires the successful completion of a background check. Eligibility to Work Applicants must be able to provide proof of US Citizenship or authorization to work in the United States, within three business days from their date of hire. Benefits Threaded through our Total Compensation package is a commitment to Bridging Life's Transitions. SF State is committed to providing our employees with a comprehensive program that rewards efforts that are appreciated by your colleagues, students and the customers we serve. We offer a competitive compensation package that includes Medical, Dental, Vision, Pension, 401k, Healthcare Savings Account, Life Insurance, Disability Insurance, Vacation and Sick Leave as well as State Holidays and a dynamic Fee Waiver program, all geared towards the University's commitment to attract, motivate and retain our employee. CSUEU Position (For CSUEU Positions Only) Eligible and qualified on-campus applicants, currently in bargaining units 2, 5, 7, and 9 are given hiring preference. Additional Informatio n SF STATE IS NOT A SPONSORING AGENCY FOR STAFF OR MANAGEMENT POSITIONS. (i.e. H1-B VISAS). Thank you for your interest in employment with California State University (CSU). CSU is a state entity whose business operations reside within the State of California. Because of this, CSU prohibits hiring employees to perform CSU-related work outside of California with very limited exception. While this position may be eligible for occasional telework, all work is expected to be performed in the state of California, and this position is assigned to on-campus operations. CSU strongly encourages faculty, staff, and students who are accessing campus facilities to be immunized against COVID-19 or declare a medical or religious exemption from doing so. Any candidates advanced in a currently open search process are encouraged to comply with this requirement. The systemwide policy can be found at https://calstate.policystat.com/policy/9779821/latest/ and questions may be sent to hrwww@sfsu.edu. The Human Resources office is open Mondays through Fridays from 8 a.m. to 5 p.m., and can be reached at (415) 338-1872. Please note that this position, position requirements, application deadline and/or any other component of this position is subject to change or cancellation at any time. Advertised: Aug 01 2024 Pacific Daylight Time Applications close: Closing Date/Time:
CITY OF ATLANTA, GA
Atlanta, Georgia, United States
Posted until filled Salary range: $58,596 - $97,588 General Description and Classification Standards Manages professional/technical engineering projects including, engineering design and review, standards, survey work, inspections, and other engineering project components. Manages various project design development for water/wastewater/stormwater linear infrastructure of various lengths, prepares construction plans and specifications for contractors to follow, and provides solutions for short term and long term water, wastewater, and storm water issues in order to keep the City of Atlanta's infrastructure functional for its current and future corporate and private citizens. Supports a full range of DWM operations by delivering this data in formats and in applications that supports critical planning, engineering, and decision support activities across the enterprise. This is a highly experienced professional who routinely exercises project leadership over complex projects, trains other professionals, or serves as a specialized subject matter expert in one or more specific areas. This level would be expected to have noticeably greater leadership or technical responsibilities than the senior level. Supervision Received Works under very general supervision. Will work independently with responsibility for managing assigned functions, as well as subordinate staff. Essential Duties & Responsibilities These are typical responsibilities for this position and should not be construed as exclusive or all inclusive. May perform other duties as assigned. Research and prepare guidelines for alternative material and construction installation methods for use in the water and wastewater linear assets. Manages the development of various design plans and engineering solutions to address water/wastewater system challenges and problems. Review engineering and technical documents and performs necessary engineering analysis and calculations. Prepare exhibits and engineering cost estimates for potential sewer realignments and small diameter rehabilitation projects. Coordinate with internal/external staff and design consultants and directs their daily activity as required. Provides technical input, documents research, manages design budget, reviews invoices, and attends project meetings as part of providing professional insight and support. Ensure quality assurance/quality control for all technical design drawings, technical specifications, engineering cost estimates. Develop necessary erosion control, buffer variance, and related permitting design documents Perform necessary site visits and constructability reviews and coordinates with survey team to obtain necessary asset attribute data. Serve as Engineer of Record for various water and wastewater linear projects/contracts. Stamps/seals necessary drawings and design documents Review project as-builts and certifies documents as final Respond to various internal/external requests for information (RFIs). Decision Making Selects from multiple procedures and methods to accomplish tasks. May make purchasing or resource decisions. Leadership Provided Provides managerial support of a group of professional, technical, or administrative employees. Knowledge, Skills & Abilities This is a partial listing of necessary knowledge, skills, and abilities required to perform the job successfully. It is not an exhaustive list. Extensive knowledge of civil and environmental engineering and engineering design; working of water, wastewater, and stormwater construction; working knowledge of computer aided drafting systems. Skill in operating survey equipment a plus; skills in public speaking and interpersonal relations; skill in operating a computer and software; skill in providing excellent leadership to lower-level engineers and project staff. Ability to operate personal computer, digitizer, plotters, and related equipment; ability to design and develop relational databases; ability to instruct others in the operation and use of engineering software; ability to direct the work of others; ability to establish and maintain effective working relationships with employees, other divisions and the public; ability to follow written and oral instructions; ability to communicate effectively, verbally and in writing; ability to read, interpret and produce maps, surveys, engineering drawings and graphics from engineering software; ability to use CAD, Microsoft Office, hydraulic analysis software programs, and GIS. Minimum Qualifications - Education and Experience Bachelor's degree in Civil, Environmental, or related Engineering. 10 years of engineering experience which includes 3 years of experience related to the vacancy. Preferred Qualifications - Education and Experience Master’s degree in Civil, Environmental, or related Engineering. 15 years of engineering experience which includes 8 years of experience related to the vacancy. Licensures and Certifications Professional Engineer (P.E.) license required. Essential Capabilities and Work Environment Required physical, lifting, and sensory capabilities are requirements to perform the job successfully. Typical environmental conditions associated with job.
Jul 14, 2024
Full Time
Posted until filled Salary range: $58,596 - $97,588 General Description and Classification Standards Manages professional/technical engineering projects including, engineering design and review, standards, survey work, inspections, and other engineering project components. Manages various project design development for water/wastewater/stormwater linear infrastructure of various lengths, prepares construction plans and specifications for contractors to follow, and provides solutions for short term and long term water, wastewater, and storm water issues in order to keep the City of Atlanta's infrastructure functional for its current and future corporate and private citizens. Supports a full range of DWM operations by delivering this data in formats and in applications that supports critical planning, engineering, and decision support activities across the enterprise. This is a highly experienced professional who routinely exercises project leadership over complex projects, trains other professionals, or serves as a specialized subject matter expert in one or more specific areas. This level would be expected to have noticeably greater leadership or technical responsibilities than the senior level. Supervision Received Works under very general supervision. Will work independently with responsibility for managing assigned functions, as well as subordinate staff. Essential Duties & Responsibilities These are typical responsibilities for this position and should not be construed as exclusive or all inclusive. May perform other duties as assigned. Research and prepare guidelines for alternative material and construction installation methods for use in the water and wastewater linear assets. Manages the development of various design plans and engineering solutions to address water/wastewater system challenges and problems. Review engineering and technical documents and performs necessary engineering analysis and calculations. Prepare exhibits and engineering cost estimates for potential sewer realignments and small diameter rehabilitation projects. Coordinate with internal/external staff and design consultants and directs their daily activity as required. Provides technical input, documents research, manages design budget, reviews invoices, and attends project meetings as part of providing professional insight and support. Ensure quality assurance/quality control for all technical design drawings, technical specifications, engineering cost estimates. Develop necessary erosion control, buffer variance, and related permitting design documents Perform necessary site visits and constructability reviews and coordinates with survey team to obtain necessary asset attribute data. Serve as Engineer of Record for various water and wastewater linear projects/contracts. Stamps/seals necessary drawings and design documents Review project as-builts and certifies documents as final Respond to various internal/external requests for information (RFIs). Decision Making Selects from multiple procedures and methods to accomplish tasks. May make purchasing or resource decisions. Leadership Provided Provides managerial support of a group of professional, technical, or administrative employees. Knowledge, Skills & Abilities This is a partial listing of necessary knowledge, skills, and abilities required to perform the job successfully. It is not an exhaustive list. Extensive knowledge of civil and environmental engineering and engineering design; working of water, wastewater, and stormwater construction; working knowledge of computer aided drafting systems. Skill in operating survey equipment a plus; skills in public speaking and interpersonal relations; skill in operating a computer and software; skill in providing excellent leadership to lower-level engineers and project staff. Ability to operate personal computer, digitizer, plotters, and related equipment; ability to design and develop relational databases; ability to instruct others in the operation and use of engineering software; ability to direct the work of others; ability to establish and maintain effective working relationships with employees, other divisions and the public; ability to follow written and oral instructions; ability to communicate effectively, verbally and in writing; ability to read, interpret and produce maps, surveys, engineering drawings and graphics from engineering software; ability to use CAD, Microsoft Office, hydraulic analysis software programs, and GIS. Minimum Qualifications - Education and Experience Bachelor's degree in Civil, Environmental, or related Engineering. 10 years of engineering experience which includes 3 years of experience related to the vacancy. Preferred Qualifications - Education and Experience Master’s degree in Civil, Environmental, or related Engineering. 15 years of engineering experience which includes 8 years of experience related to the vacancy. Licensures and Certifications Professional Engineer (P.E.) license required. Essential Capabilities and Work Environment Required physical, lifting, and sensory capabilities are requirements to perform the job successfully. Typical environmental conditions associated with job.
Los Angeles Metro
Los Angeles, California, United States
Metro’s mission is to provide a world-class transportation system that enhances the quality of life for all who live, work, and play within LA County. Description Assists with overall management of a bus maintenance division or specialized maintenance operation; assists in planning, developing, establishing, and prioritizing the work of the division to help meet the goals and objectives of Metro's vision and mission and to ensure employee and public safety and transit operations reliability. Examples of Duties Manages employees in a bus maintenance division or other specialized maintenance operation by providing assistance, setting goals, establishing plans and priorities, assigning work, and monitoring performance Supervises the assignment of maintenance and supervisory staff and resources to ensure that service objectives are achieved within budgetary constraints Administers safety, quality assurance, and preventive maintenance programs and schedules, including production and equipment upgrades Monitors the work of staff to ensure Preventative Maintenance Programs (PMPs) are properly completed and repair work is properly documented; ensures that bus fleet is being maintained in compliance with Title 13/California Vehicle Code/FTA (Federal Transit Administration) requirements Determines training needs of staff; develops, recommends, and implements training programs within the bus maintenance division Monitors staff compliance with policies, rules, procedures, regulations, practices, and labor agreements; directs the maintenance of employee records and division statistics Assists with conducting disciplinary investigations, hearings, and counseling sessions; second level labor hearings, arbitrations, and court cases; and testifies at unemployment and workers' compensation hearings Participates in the administration of workers' compensation program activities at the assigned division Participates in budget development and monitoring of expenditures Reviews and analyzes bus division maintenance operations and monitors system performance to identify and resolve problems Investigates and reports equipment failures and accidents; determines if accidents are chargeable according to labor agreement mandates Prepares bus maintenance standard operating procedures (SOPs), reports, correspondence, Requests for Proposals (RFPs), budget proposals, work programs, incident reports, and notices Assesses and submits cost of repair estimates Interacts with various departments and outside agencies to coordinate schedule and procedural improvements to ensure quality service Conducts division shakeups and ensures bidding procedures for ATU (Amalgamated Transit Union), TCU (Transportation Communications Union), and AFSCME (American Federation of State, County and Municipal Employees) are followed Represents senior management, when necessary Communicates and implements safety rules, policies, and procedures in support of the agency's safety vision and goals; and maintains accountability for the safety performance of all assigned employees Contributes to ensuring that the Equal Employment Opportunity (EEO) policies and programs of Metro are carried out May be required to perform other related job duties Minimum Qualifications A combination of education and/or experience that provides the required knowledge, skills, and abilities to perform the essential functions of the position. Additional experience, as outlined below, may be substituted for required education on a year-for-year basis. A typical combination includes: Education Bachelor's Degree in Business, Public Administration, Engineering, or a related field Experience Six years of relevant experience or three years of relevant supervisory-level experience working in specialized area of assignment Certifications/Licenses/Special Requirements A valid California Class C Driver License or the ability to utilize an alternative method of transportation when needed to carry out job-related essential functions Preferred Qualifications Preferred Qualifications (PQs) are used to identify relevant knowledge, skills, and abilities (KSAs) as determined by business necessity. These criteria are considered preferred qualifications and are not intended to serve as minimum requirements for the position. PQs will help support selection decisions throughout the recruitment. In addition, applicants who possess these PQs will not automatically be selected. The following are the preferred qualifications: Experience supervising staff performing daily high-volume vehicle rollout activities and service requirements in a transit bus fleet maintenance or heavy-duty maintenance environment Experience adhering to safety and environmental sustainability compliance programs, bus and facility maintenance regulatory compliance, and labor union collective bargaining agreements Experience overseeing maintenance activities for a fleet with various types of vehicles (i.e. natural gas fuels, alternative fuel systems, and/or electric drive systems) Experience utilizing Microsoft Office Excel & Word and maintenance management systems Essential Knowledge Knowledge of (defined as a learned body of information that is required for and applied in the performance of job tasks) Theories, principles, and practices of bus fleet maintenance and repair Public agency procurement processes, contract administration, finance, and budgets Applicable local, state, and federal law, rules, and regulations governing public transit systems Title 13, California Vehicle Code, and FTA fleet maintenance guidelines OSHA (Occupational Safety and Health Administration) and other safety and environmental regulations related to facility and bus vehicle maintenance Vehicle safety rules and regulations Modern management theory Applicable computer business software applications, such as Microsoft Office Suite Skill in (defined as the proficient manual, verbal, or mental utilization of data, people, or things) Planning, organizing, and monitoring the work of a bus maintenance division Analyzing situations, identifying problems, recommending and implementing solutions, and evaluating outcomes Determining strategies to solve problems and achieve goals Exercising sound judgment in making decisions Communicating effectively orally and in writing Interacting professionally with various levels of Metro personnel and representatives from outside agencies and organizations Preparing comprehensive reports and correspondence Effectively supervising, training, mentoring, and motivating assigned staff Ability to (defined as a present competence to perform an observable behavior or produce an observable result) Compile, analyze, and interpret complex data Handle multiple tasks Facilitate training and development programs Understand, interpret and apply laws, rules, regulations, policies, procedures, contracts, budgets, and labor/management agreements Plan financial and staffing needs Represent Metro before the public Read, write, speak, and understand English Special Conditions The physical demands described are representative of those that must be met by the employee to successfully perform the essential functions of this job. Metro provides reasonable accommodation to enable individuals with disabilities to perform the essential functions. Working Conditions Typical office situation Close exposure to computer monitors and video screen Physical Effort Required Sitting at a desk or table Operate a telephone or other telecommunications device and communicate through the medium Type and use a keyboard and mouse to perform necessary computer-based functions Communicating through speech in the English language required (OM) Metro is an Equal Opportunity Employer and does not discriminate on the basis of race, color, creed, ancestry, national origin, gender, marital status, sexual orientation, religion, age, veteran status, or disability. Learn more about Metro’s Equal Employment Opportunity Program . Metro does not deny participation in the application process to anyone with prior justice system involvement, in line with Fair Chance hiring practices. Selection Procedure Applicants who best meet job-related qualifications will be invited to participate in the examination process that may consist of any combination of written, performance, or oral appraisal to further evaluate job-related experience, knowledge, skills and abilities. Application Procedure To apply, visit Metro's website at www.metro.net and complete an online Employment Application. Computers are available to complete online Employment Applications at the following Metro location: METRO Headquarters, Employment Office One Gateway Plaza Los Angeles, CA 90012 Telephone: (213) 922-6217 or persons with hearing or speech impairments can use California Relay Service 711 to contact Metro. All completed online Employment Applications must be received by 5:00 p.m. on the closing date. *Open to the public and all Metro employees This job bulletin is not to be construed as an exhaustive list of duties, responsibilities, or requirements. Employees may be required to perform other related job duties. Closing Date/Time: 10/9/2024 5:00 PM Pacific
Sep 26, 2024
Full Time
Metro’s mission is to provide a world-class transportation system that enhances the quality of life for all who live, work, and play within LA County. Description Assists with overall management of a bus maintenance division or specialized maintenance operation; assists in planning, developing, establishing, and prioritizing the work of the division to help meet the goals and objectives of Metro's vision and mission and to ensure employee and public safety and transit operations reliability. Examples of Duties Manages employees in a bus maintenance division or other specialized maintenance operation by providing assistance, setting goals, establishing plans and priorities, assigning work, and monitoring performance Supervises the assignment of maintenance and supervisory staff and resources to ensure that service objectives are achieved within budgetary constraints Administers safety, quality assurance, and preventive maintenance programs and schedules, including production and equipment upgrades Monitors the work of staff to ensure Preventative Maintenance Programs (PMPs) are properly completed and repair work is properly documented; ensures that bus fleet is being maintained in compliance with Title 13/California Vehicle Code/FTA (Federal Transit Administration) requirements Determines training needs of staff; develops, recommends, and implements training programs within the bus maintenance division Monitors staff compliance with policies, rules, procedures, regulations, practices, and labor agreements; directs the maintenance of employee records and division statistics Assists with conducting disciplinary investigations, hearings, and counseling sessions; second level labor hearings, arbitrations, and court cases; and testifies at unemployment and workers' compensation hearings Participates in the administration of workers' compensation program activities at the assigned division Participates in budget development and monitoring of expenditures Reviews and analyzes bus division maintenance operations and monitors system performance to identify and resolve problems Investigates and reports equipment failures and accidents; determines if accidents are chargeable according to labor agreement mandates Prepares bus maintenance standard operating procedures (SOPs), reports, correspondence, Requests for Proposals (RFPs), budget proposals, work programs, incident reports, and notices Assesses and submits cost of repair estimates Interacts with various departments and outside agencies to coordinate schedule and procedural improvements to ensure quality service Conducts division shakeups and ensures bidding procedures for ATU (Amalgamated Transit Union), TCU (Transportation Communications Union), and AFSCME (American Federation of State, County and Municipal Employees) are followed Represents senior management, when necessary Communicates and implements safety rules, policies, and procedures in support of the agency's safety vision and goals; and maintains accountability for the safety performance of all assigned employees Contributes to ensuring that the Equal Employment Opportunity (EEO) policies and programs of Metro are carried out May be required to perform other related job duties Minimum Qualifications A combination of education and/or experience that provides the required knowledge, skills, and abilities to perform the essential functions of the position. Additional experience, as outlined below, may be substituted for required education on a year-for-year basis. A typical combination includes: Education Bachelor's Degree in Business, Public Administration, Engineering, or a related field Experience Six years of relevant experience or three years of relevant supervisory-level experience working in specialized area of assignment Certifications/Licenses/Special Requirements A valid California Class C Driver License or the ability to utilize an alternative method of transportation when needed to carry out job-related essential functions Preferred Qualifications Preferred Qualifications (PQs) are used to identify relevant knowledge, skills, and abilities (KSAs) as determined by business necessity. These criteria are considered preferred qualifications and are not intended to serve as minimum requirements for the position. PQs will help support selection decisions throughout the recruitment. In addition, applicants who possess these PQs will not automatically be selected. The following are the preferred qualifications: Experience supervising staff performing daily high-volume vehicle rollout activities and service requirements in a transit bus fleet maintenance or heavy-duty maintenance environment Experience adhering to safety and environmental sustainability compliance programs, bus and facility maintenance regulatory compliance, and labor union collective bargaining agreements Experience overseeing maintenance activities for a fleet with various types of vehicles (i.e. natural gas fuels, alternative fuel systems, and/or electric drive systems) Experience utilizing Microsoft Office Excel & Word and maintenance management systems Essential Knowledge Knowledge of (defined as a learned body of information that is required for and applied in the performance of job tasks) Theories, principles, and practices of bus fleet maintenance and repair Public agency procurement processes, contract administration, finance, and budgets Applicable local, state, and federal law, rules, and regulations governing public transit systems Title 13, California Vehicle Code, and FTA fleet maintenance guidelines OSHA (Occupational Safety and Health Administration) and other safety and environmental regulations related to facility and bus vehicle maintenance Vehicle safety rules and regulations Modern management theory Applicable computer business software applications, such as Microsoft Office Suite Skill in (defined as the proficient manual, verbal, or mental utilization of data, people, or things) Planning, organizing, and monitoring the work of a bus maintenance division Analyzing situations, identifying problems, recommending and implementing solutions, and evaluating outcomes Determining strategies to solve problems and achieve goals Exercising sound judgment in making decisions Communicating effectively orally and in writing Interacting professionally with various levels of Metro personnel and representatives from outside agencies and organizations Preparing comprehensive reports and correspondence Effectively supervising, training, mentoring, and motivating assigned staff Ability to (defined as a present competence to perform an observable behavior or produce an observable result) Compile, analyze, and interpret complex data Handle multiple tasks Facilitate training and development programs Understand, interpret and apply laws, rules, regulations, policies, procedures, contracts, budgets, and labor/management agreements Plan financial and staffing needs Represent Metro before the public Read, write, speak, and understand English Special Conditions The physical demands described are representative of those that must be met by the employee to successfully perform the essential functions of this job. Metro provides reasonable accommodation to enable individuals with disabilities to perform the essential functions. Working Conditions Typical office situation Close exposure to computer monitors and video screen Physical Effort Required Sitting at a desk or table Operate a telephone or other telecommunications device and communicate through the medium Type and use a keyboard and mouse to perform necessary computer-based functions Communicating through speech in the English language required (OM) Metro is an Equal Opportunity Employer and does not discriminate on the basis of race, color, creed, ancestry, national origin, gender, marital status, sexual orientation, religion, age, veteran status, or disability. Learn more about Metro’s Equal Employment Opportunity Program . Metro does not deny participation in the application process to anyone with prior justice system involvement, in line with Fair Chance hiring practices. Selection Procedure Applicants who best meet job-related qualifications will be invited to participate in the examination process that may consist of any combination of written, performance, or oral appraisal to further evaluate job-related experience, knowledge, skills and abilities. Application Procedure To apply, visit Metro's website at www.metro.net and complete an online Employment Application. Computers are available to complete online Employment Applications at the following Metro location: METRO Headquarters, Employment Office One Gateway Plaza Los Angeles, CA 90012 Telephone: (213) 922-6217 or persons with hearing or speech impairments can use California Relay Service 711 to contact Metro. All completed online Employment Applications must be received by 5:00 p.m. on the closing date. *Open to the public and all Metro employees This job bulletin is not to be construed as an exhaustive list of duties, responsibilities, or requirements. Employees may be required to perform other related job duties. Closing Date/Time: 10/9/2024 5:00 PM Pacific
This position is responsible for the administrative oversight, leadership, planning, development, and management of the programs and services of the Aging & Disability Resource Center (ADRC) in accordance with state and federal laws, rules, and regulations. Specifically, the area promotes resource development, enhances service coordination, and increases community awareness about services and resources for older adults, adults with disabilities, and family caregivers. This position works under the general direction of the ADRC Director and is part of the ADRC Regional Management Team. Directs the work of and manages assigned personnel, interns and volunteers. Interviews and selects new employees. Provides training and instructions and ongoing training needs. Assigns tasks, reviews work and prepares performance evaluations. Provides staff coaching/counseling. Recommends employee recognition, disciplinary action, and discharge. Provides leadership and management to all assigned staff. Identifies Staff Development needs; coordinates training. Monitors contracts, services, and other factors to ensure compliance; identifies problem areas and recommends refinements. Organizes and directs the day-to-day operations of the programs with the ADRC. Attends all Information & Assistance Specialist (I&A) Training opportunities offered by the State and assures I&A staff attend as well. Provides regional oversight of Specialists in Barron and Rusk Counties for all functions pertaining to enrollment and disenrollment of customers into publicly funded long-term care programs and proper documentation of contacts. Completes periodic performance evaluations regarding these functions. Serves as the regional Functional Screen Liaison & Long-Term Care Enrollment Coordinator for regional I&A personnel. Serves as the liaison with the Bureau of Aging & Disability Resources, the Office for Resource Center Development, FORWARD Health and other Wisconsin ADRCs; and provides regional support to Disability Benefit staff. Assures proper ADRC staffing coverage in the region to maintain high standards of customer service. Provides backup for providing customer assistance when necessary. Responds to customer grievances and follows ADRC policy for resolution. Receives nursing home MDS-Q referrals for the regional ADRC from nursing home and assigns to appropriate staff. Assists with the collection and analysis of data needed for reports and evaluations of ADRC functions. Provides leadership for quality assurance and quality improvement. Maintains paper filing and record systems to provide easy access to records and information; maintain/destroy records and reports as required per County policies. Attends ADRC Governing Board Meetings and Commission on Aging meetings and provides updates on ADRC activities. Attends educational trainings and conferences as required or relates to the position. Other duties as assigned. Bachelor’s Degree in a health or Human Services related field or licensed to practice as a Registered Nurse in Wisconsin pursuant to § 441.06. Five (5) years related professional work experience with the aging, elderly, and persons with disabilities. Must have previous supervisory experience. Must obtain and maintain certification for administering the Wisconsin Long Term Care Functional Screen. Must become certified by Inform USA within one (1) year from date of hire and meet requirements to maintain certification. Must successfully pass caregiver and criminal background check. Knowledge of the Older Americans Act. Knowledge of federal, state and local regulations governing ADRC target populations. Knowledge of the needs and concerns of elder persons, persons with developmental and physical disabilities, and their family caregivers. Knowledge of local, state and federal resources for elder persons and persons with developmental and physical disabilities, and their family caregivers. Knowledge of administrative policies and procedures of the County. Knowledge of current office practices and procedures and knowledge of the operation of standard office equipment and software. Ability to establish and maintain accurate records of assigned activities and operations. Ability to interpret and implement local policies and procedures; written instructions, general correspondence; Federal,State, and local regulations. Skill in organizational and time management to prioritize duties to accomplish a high volume of work product while adapting to constant changes in priority. Ability to perform detailed work accurately and independently in compliance with stringent time limits with minimal direction and supervision. Ability to think quickly, maintain self-control, and adapt to stressful situations. Knowledge of computer software including word processing, spreadsheet and database applications consistent for this position. Ability to understand and effectively carry out verbal and written instructions. Ability to apply sound judgment and discretion in performing duties, resolving problems and interpreting policies and regulations. Ability to communicate detailed and often sensitive information effectively and concisely, both orally and in writing. Ability to handle sensitive interpersonal situations calmly and tactfully. Ability to maintain effective working relationships with individuals within and outside the organization. Ability to maintain confidentiality and discretion regarding business-related files, reports and conversations, within the provision of open records laws. Ability to work the allocated hours of the position and respond after hours as needed. Knowledge of management and supervisory practices & principles, including the ability to make final employment recommendations, preparing performance evaluations, managing time off, and maintaining personnel records. Ability to take control of situations, dictating subordinate activities in a responsible manner. Ability to instruct and train in methods and procedures. Ability to organize, assign, and modify the work assignment of others, and (re)-establish priorities to meet deadlines. Ability to perform mathematical calculations required of this position. Ability to prepare, recommend and monitor an operating budget, including line item budgeting. Barron County values the health and wellbeing of our employees and offers a very competitive benefit package prioritizing work-life balance and along with stable employment and supportive work environment! * Wisconsin Retirement System (6.9% Employer match; 6.9% Employee pre-tax contribution - Higher rates for Protective/Law Enforcement) * Paid leaves upon hire (104 hrs vacation; 11 paid holidays; 8 hrs of sick leave per mo) * Health insurance with option to enroll in a Health Savings Account ($50/mo-single plan/ $100/mo-family plan). Effective 1st of the month following 30 days of employment.Non-Embedded in-network Deductible of $2,000/Single & $4,000/Family. Deductible must be met before insurance applies. Out-of-pocket max: $3,500S-$7,000F. Prescription drug savings program offering zero costs for eligible prescription drugs. Optionto sell up to 96 hrs Sick Leave and/or Vacation into HSA during open enrollment. * Dental insurance * Life insurance (County pays $5/mo towards Basic plan) * If working night shift - receive an additional $0.75 per hour * Flexible spending account * Deferred Compensation Programs * Employee Achievement Program * Paid Parental leave * Potential for telework opportunities (varies by department/position) * Whole Life Insurance plan * Eligibility for Student Loan Repayment program throughPublic Service Loan Forgiveness(PSLF) * Recognition Program * Annual Training Day & Lunch * Annual Employee Milestone Recognition Lunch * On-site Blood Drives (paid 1 hour to donate blood) * 15% Verizon Wireless cell-phone discount * On-site food truck vendors during summer months * Ed-Vest College Savings plan * Supportive work environment and culture * Opportunities for growth and advancement * Meaningful and impactful work for the betterment of our community Closing Date/Time: 10/13/2024 11:00 PM Central
Sep 21, 2024
Full Time
This position is responsible for the administrative oversight, leadership, planning, development, and management of the programs and services of the Aging & Disability Resource Center (ADRC) in accordance with state and federal laws, rules, and regulations. Specifically, the area promotes resource development, enhances service coordination, and increases community awareness about services and resources for older adults, adults with disabilities, and family caregivers. This position works under the general direction of the ADRC Director and is part of the ADRC Regional Management Team. Directs the work of and manages assigned personnel, interns and volunteers. Interviews and selects new employees. Provides training and instructions and ongoing training needs. Assigns tasks, reviews work and prepares performance evaluations. Provides staff coaching/counseling. Recommends employee recognition, disciplinary action, and discharge. Provides leadership and management to all assigned staff. Identifies Staff Development needs; coordinates training. Monitors contracts, services, and other factors to ensure compliance; identifies problem areas and recommends refinements. Organizes and directs the day-to-day operations of the programs with the ADRC. Attends all Information & Assistance Specialist (I&A) Training opportunities offered by the State and assures I&A staff attend as well. Provides regional oversight of Specialists in Barron and Rusk Counties for all functions pertaining to enrollment and disenrollment of customers into publicly funded long-term care programs and proper documentation of contacts. Completes periodic performance evaluations regarding these functions. Serves as the regional Functional Screen Liaison & Long-Term Care Enrollment Coordinator for regional I&A personnel. Serves as the liaison with the Bureau of Aging & Disability Resources, the Office for Resource Center Development, FORWARD Health and other Wisconsin ADRCs; and provides regional support to Disability Benefit staff. Assures proper ADRC staffing coverage in the region to maintain high standards of customer service. Provides backup for providing customer assistance when necessary. Responds to customer grievances and follows ADRC policy for resolution. Receives nursing home MDS-Q referrals for the regional ADRC from nursing home and assigns to appropriate staff. Assists with the collection and analysis of data needed for reports and evaluations of ADRC functions. Provides leadership for quality assurance and quality improvement. Maintains paper filing and record systems to provide easy access to records and information; maintain/destroy records and reports as required per County policies. Attends ADRC Governing Board Meetings and Commission on Aging meetings and provides updates on ADRC activities. Attends educational trainings and conferences as required or relates to the position. Other duties as assigned. Bachelor’s Degree in a health or Human Services related field or licensed to practice as a Registered Nurse in Wisconsin pursuant to § 441.06. Five (5) years related professional work experience with the aging, elderly, and persons with disabilities. Must have previous supervisory experience. Must obtain and maintain certification for administering the Wisconsin Long Term Care Functional Screen. Must become certified by Inform USA within one (1) year from date of hire and meet requirements to maintain certification. Must successfully pass caregiver and criminal background check. Knowledge of the Older Americans Act. Knowledge of federal, state and local regulations governing ADRC target populations. Knowledge of the needs and concerns of elder persons, persons with developmental and physical disabilities, and their family caregivers. Knowledge of local, state and federal resources for elder persons and persons with developmental and physical disabilities, and their family caregivers. Knowledge of administrative policies and procedures of the County. Knowledge of current office practices and procedures and knowledge of the operation of standard office equipment and software. Ability to establish and maintain accurate records of assigned activities and operations. Ability to interpret and implement local policies and procedures; written instructions, general correspondence; Federal,State, and local regulations. Skill in organizational and time management to prioritize duties to accomplish a high volume of work product while adapting to constant changes in priority. Ability to perform detailed work accurately and independently in compliance with stringent time limits with minimal direction and supervision. Ability to think quickly, maintain self-control, and adapt to stressful situations. Knowledge of computer software including word processing, spreadsheet and database applications consistent for this position. Ability to understand and effectively carry out verbal and written instructions. Ability to apply sound judgment and discretion in performing duties, resolving problems and interpreting policies and regulations. Ability to communicate detailed and often sensitive information effectively and concisely, both orally and in writing. Ability to handle sensitive interpersonal situations calmly and tactfully. Ability to maintain effective working relationships with individuals within and outside the organization. Ability to maintain confidentiality and discretion regarding business-related files, reports and conversations, within the provision of open records laws. Ability to work the allocated hours of the position and respond after hours as needed. Knowledge of management and supervisory practices & principles, including the ability to make final employment recommendations, preparing performance evaluations, managing time off, and maintaining personnel records. Ability to take control of situations, dictating subordinate activities in a responsible manner. Ability to instruct and train in methods and procedures. Ability to organize, assign, and modify the work assignment of others, and (re)-establish priorities to meet deadlines. Ability to perform mathematical calculations required of this position. Ability to prepare, recommend and monitor an operating budget, including line item budgeting. Barron County values the health and wellbeing of our employees and offers a very competitive benefit package prioritizing work-life balance and along with stable employment and supportive work environment! * Wisconsin Retirement System (6.9% Employer match; 6.9% Employee pre-tax contribution - Higher rates for Protective/Law Enforcement) * Paid leaves upon hire (104 hrs vacation; 11 paid holidays; 8 hrs of sick leave per mo) * Health insurance with option to enroll in a Health Savings Account ($50/mo-single plan/ $100/mo-family plan). Effective 1st of the month following 30 days of employment.Non-Embedded in-network Deductible of $2,000/Single & $4,000/Family. Deductible must be met before insurance applies. Out-of-pocket max: $3,500S-$7,000F. Prescription drug savings program offering zero costs for eligible prescription drugs. Optionto sell up to 96 hrs Sick Leave and/or Vacation into HSA during open enrollment. * Dental insurance * Life insurance (County pays $5/mo towards Basic plan) * If working night shift - receive an additional $0.75 per hour * Flexible spending account * Deferred Compensation Programs * Employee Achievement Program * Paid Parental leave * Potential for telework opportunities (varies by department/position) * Whole Life Insurance plan * Eligibility for Student Loan Repayment program throughPublic Service Loan Forgiveness(PSLF) * Recognition Program * Annual Training Day & Lunch * Annual Employee Milestone Recognition Lunch * On-site Blood Drives (paid 1 hour to donate blood) * 15% Verizon Wireless cell-phone discount * On-site food truck vendors during summer months * Ed-Vest College Savings plan * Supportive work environment and culture * Opportunities for growth and advancement * Meaningful and impactful work for the betterment of our community Closing Date/Time: 10/13/2024 11:00 PM Central
LOS ANGELES COUNTY
Los Angeles, California, United States
Position/Program Information ORIGINAL POSTING DATE: 03/10/2015 - UNTIL THE NEEDS OF THE SERVICE ARE MET AND IS SUBJECT TO CLOSURE WITHOUT PRIOR NOTICE EXAM NUMBER: Y-4629-D TYPE OF RECRUITMENT: OPEN COMPETITIVE JOB OPPORTUNITY ABOUT LOS ANGELES COUNTY DEPARTMENT OF HEALTH SERVICES The Los Angeles County Department of Health Services (DHS) is the second largest municipal health system in the nation. Through its integrated system of 25 health centers, county jail health services, four hospitals - and expanded network of community partner clinics - DHS annually provides direct care for 600,000 unique patients, employs over 23,000 staff, and has an annual budget of over $6.9 billion. For additional information regarding DHS please visit www.dhs.lacounty.gov. Through academic affiliations with the University of California, Los Angeles (UCLA), the University of Southern California (USC), and the Charles R. Drew University of Medicine and Sciences (CDU), DHS hospitals are training sites for physicians completing their Graduate Medical Education in nearly every medical specialty and subspecialty. In addition to its direct clinical services, DHS also runs the Emergency Medical Services (EMS) Agency and the County's 911 emergency response system, as well as Housing for Health and the Office of Diversion and Re-entry, each with a critical role in connecting vulnerable populations, including those released from correctional and institutional settings, to supportive housing. MISSION: To advance the health of our patients and our communities by providing extraordinary care. MANAGEMENT APPRAISAL OF PERFORMANCE PLAN (MAPP): This position is subject to the provisions of the Management Appraisal of Performance Plan (MAPP). Initial salary placement and subsequent salary adjustments will be made in accordance with MAPP guidelines and regulations. DEFINITION: Manages a major section in the planning, development, coordination, implementation, and administration of departmental strategic health care program initiatives and projects. Essential Job Functions Oversight and coordination of operations with various divisions of Department of Health Services including Health Information Management, Radiology, Laboratory and pharmacy. Provides supervision and direction of non professional staff in the completion of tasks contract monitoring, invoice validation, privacy office and approval and other administrative functions. Conducts program planning and development and establishes goals and objectives for program, including defining quality standards and developing work plans for meeting program deliverables. Plans, organizes and directs the work of administrative staff. Manages the development, administration, monitoring and evaluation of all contractual agreements for program including the preparation of guidelines, standards, and work plans to ensure compliance with contractual requirements. Manages the development, administration and coordination of the project budget and recommends the allocation of project funds. Manages and assures completion of program reporting requirements, including implementation of progress reports, expenditure reports, quality assessment, and utilization monitoring. Responsible for the development of performance measures and the design and implementation of monitoring systems, quality assurance and project evaluation activities, including measurement of patient outcomes, cost effectiveness and health system impact. Manages the development of program policies and procedures and ensures system-wide training, implementation and monitoring. Manages the development, design and implementation of evaluation activities to monitor program outcomes, compliance, cost effectiveness and system impact. Oversees the analysis of program data and development of program reports including findings, conclusions and recommendations. Serves as a liaison to funding agencies and directs and coordinates responses to inquiries, mandates, audits and requests for information. Represents the Department on programmatic service issues before municipal, state, federal and private agencies and other stakeholders. Identifies and resolves technical and programmatic issues involving stakeholders. Oversees the preparation of Board letters and reports and other correspondence and documents on issues related to program. Advises executive and senior managers on critical issues related to program implementation and progress and provides recommendations to solve problems. Performs special assignments and projects as directed. Requirements SELECTION REQUIREMENTS: Four (4) years of progressively responsible experience in a staff* capacity analyzing, evaluating, coordinating and making recommendations for a variety of healthcare programs for a large integrated healthcare delivery system, one (1) year of which must have included supervisory experience at the level of Los Angeles County's class of Senior Staff Analyst, Health**, Assistant Hospital Administrator IV*** or higher. License: A valid California Class "C" Driver's License or the ability to utilize an alternative method of transportation when needed to carry out job-related essential functions. Physical Class II - Light : Light physical effort which may include occasional light lifting to a 10 pound limit, and some bending, stooping or squatting. Considerable walking may be involved. DESIRABLE QUALIFICATIONS Master's degree from an accredited**** institution in Business, Public Health, Public Health Administration or a closely related field of study. Additional Information Special Requirement Information: *Staff capacity in the County of Los Angeles is defined as: Assisting management by performing research and making recommendations on use of personnel, allocation of funds, workload and workload fluctuations, and programs and procedures for accomplishing departmental objectives. **Experience at the level of Senior Staff Analyst is defined as supervises a team of analysts providing technical and consultative service to management in major health service areas. ***Experience at the level of Assistant Hospital Administrator IV is defined as assists in the administration of a large County hospital, by managing and coordinating the supporting services for patient care programs of a major area of the hospital. Note : In order to receive credit for any college course work, or any type of college degree, such as a Master's degree, or higher, you must include a legible photocopy of the official transcripts or degree from the accredited institution which shows the area of specialization, at the time of filing or within 15 calendar days of filing online. EXAMINATION CONTENT: This examination will consist of an evaluation of education and experience based upon application information and desirable qualifications, weighted at 100%. Candidates must achieve a passing score of 70% or above in order to be placed on the eligible register. ELIGIBILITY INFORMATION: Applications will be processed on an "as-received" basis and those receiving a passing score will be promulgated to the eligible register accordingly. The names of candidates receiving a passing score in the examination will be added to the eligible register in the order of their score group for a period of twelve (12) months following the date of promulgation. NO PERSON MAY COMPETE IN THIS EXAMINATION MORE THAN ONCE EVERY TWELVE (12) MONTHS. SPECIAL INFORMATION : Appointees may be required to work any shift including evenings, nights, weekends and holidays. FAIR CHANCE INITIATIVE: The County of Los Angeles is a Fair Chance employer. Except for a very limited number of positions, you will not be asked to provide information about a conviction history unless you receive a contingent offer of employment. The County will make an individualized assessment of whether your conviction history has a direct or adverse relationship with the specific duties of the job, and consider potential mitigating factors, including, but not limited to, evidence and extent of rehabilitation, recency of the offense(s), and age at the time of the offense(s). If asked to provide information about a conviction history, any convictions or court records which are exempted by a valid court order do not have to be disclosed. AVAILABLE SHIFT: Any VACANCY INFORMATION: The current vacancy is located within the Department of Health Services - Health Services Administration. APPLICATION AND FILING INFORMATION : APPLICATIONS MUST BE FILED ONLINE ONLY. APPLICATIONS SUBMITTED BY U.S. MAIL, FAX OR IN PERSON WILL NOT BE ACCEPTED. Apply online by clicking on the "Apply" tab for this posting. You can also track the status of your application using this website. All information is subject to verification. We may reject your application at any time during the examination and hiring process, including after appointment has been made. Falsification of any information may result in disqualification or rescission of appointment . Utilizing VERBIAGE from the Class Specification and Selection Requirements serving as your description of duties WILL NOT be sufficient to demonstrate that you met the requirements. Doing so may result in an INCOMPLETE APPLICATION and you may be DISQUALIFIED . This examination will remain open until the needs of the service are met. Application filing may be suspended at any time with or without advance notice. Fill out your application completely. The acceptance of your application depends on whether you have clearly shown that you meet the SELECTION REQUIREMENTS . Provide any relevant education, training, and experience in the spaces provided so we can evaluate your qualifications for the job. For each job held, give the name and address of your employer, your job title, beginning and ending dates, number of hours worked per week, description of work performed, and salary earned . If your application is incomplete, it will be rejected. NOTE : If you are unable to attach required documents, you must e-mail the documents to the exam analyst, within 15 calendar days of filing online. Please include the exam number and the exam title. Notification Letters and other correspondences will be sent electronically to the email address provided on the application. It is important that applicants provide a valid email address. Please add oramirez@dhs.lacounty.gov and info@governmentjobs.com to your email address book and to the list of approved senders to prevent email notifications from being filtered as SPAM/JUNK mail. Applicants have the ability to opt out of emails from Los Angeles County. If you unsubscribe, you will not receive any email notification for any examination for which you apply with Los Angeles County. Regardless of whether you choose to unsubscribe, you can always check for notifications by logging into governmentjobs.com and viewing your profile inbox, which saves a copy of all emailed notices. SOCIAL SECURITY NUMBER: Please include your Social Security Number for record control purposes. Federal law requires that all employed persons have a Social Security Number. COMPUTER AND INTERNET ACCESS AT PUBLIC LIBRARIES: For candidates who may not have regular access to a computer or the internet, applications can be completed on computers at public libraries throughout Los Angeles County. Los Angeles County public libraries have reopened with limited access hours and may require prior reservation to use their computers. Refer to their website for more information: https://lacountylibrary.org/reopening . NO SHARING USER ID AND PASSWORD: All applicants must file their applications online using their own user ID and password. Using a family member or friend's user ID and password may erase a candidate's original application record. DEPARTMENT CONTACT: Oscar Ramirez, Exam Analyst (213) 288-7000 oramirez@dhs.lacounty.gov ADA COORDINATOR PHONE : (323) 914-7111 CALIFORNIA RELAY SERVICES PHONE : (800) 735-2922 For detailed information, please click here
Jul 14, 2024
Full Time
Position/Program Information ORIGINAL POSTING DATE: 03/10/2015 - UNTIL THE NEEDS OF THE SERVICE ARE MET AND IS SUBJECT TO CLOSURE WITHOUT PRIOR NOTICE EXAM NUMBER: Y-4629-D TYPE OF RECRUITMENT: OPEN COMPETITIVE JOB OPPORTUNITY ABOUT LOS ANGELES COUNTY DEPARTMENT OF HEALTH SERVICES The Los Angeles County Department of Health Services (DHS) is the second largest municipal health system in the nation. Through its integrated system of 25 health centers, county jail health services, four hospitals - and expanded network of community partner clinics - DHS annually provides direct care for 600,000 unique patients, employs over 23,000 staff, and has an annual budget of over $6.9 billion. For additional information regarding DHS please visit www.dhs.lacounty.gov. Through academic affiliations with the University of California, Los Angeles (UCLA), the University of Southern California (USC), and the Charles R. Drew University of Medicine and Sciences (CDU), DHS hospitals are training sites for physicians completing their Graduate Medical Education in nearly every medical specialty and subspecialty. In addition to its direct clinical services, DHS also runs the Emergency Medical Services (EMS) Agency and the County's 911 emergency response system, as well as Housing for Health and the Office of Diversion and Re-entry, each with a critical role in connecting vulnerable populations, including those released from correctional and institutional settings, to supportive housing. MISSION: To advance the health of our patients and our communities by providing extraordinary care. MANAGEMENT APPRAISAL OF PERFORMANCE PLAN (MAPP): This position is subject to the provisions of the Management Appraisal of Performance Plan (MAPP). Initial salary placement and subsequent salary adjustments will be made in accordance with MAPP guidelines and regulations. DEFINITION: Manages a major section in the planning, development, coordination, implementation, and administration of departmental strategic health care program initiatives and projects. Essential Job Functions Oversight and coordination of operations with various divisions of Department of Health Services including Health Information Management, Radiology, Laboratory and pharmacy. Provides supervision and direction of non professional staff in the completion of tasks contract monitoring, invoice validation, privacy office and approval and other administrative functions. Conducts program planning and development and establishes goals and objectives for program, including defining quality standards and developing work plans for meeting program deliverables. Plans, organizes and directs the work of administrative staff. Manages the development, administration, monitoring and evaluation of all contractual agreements for program including the preparation of guidelines, standards, and work plans to ensure compliance with contractual requirements. Manages the development, administration and coordination of the project budget and recommends the allocation of project funds. Manages and assures completion of program reporting requirements, including implementation of progress reports, expenditure reports, quality assessment, and utilization monitoring. Responsible for the development of performance measures and the design and implementation of monitoring systems, quality assurance and project evaluation activities, including measurement of patient outcomes, cost effectiveness and health system impact. Manages the development of program policies and procedures and ensures system-wide training, implementation and monitoring. Manages the development, design and implementation of evaluation activities to monitor program outcomes, compliance, cost effectiveness and system impact. Oversees the analysis of program data and development of program reports including findings, conclusions and recommendations. Serves as a liaison to funding agencies and directs and coordinates responses to inquiries, mandates, audits and requests for information. Represents the Department on programmatic service issues before municipal, state, federal and private agencies and other stakeholders. Identifies and resolves technical and programmatic issues involving stakeholders. Oversees the preparation of Board letters and reports and other correspondence and documents on issues related to program. Advises executive and senior managers on critical issues related to program implementation and progress and provides recommendations to solve problems. Performs special assignments and projects as directed. Requirements SELECTION REQUIREMENTS: Four (4) years of progressively responsible experience in a staff* capacity analyzing, evaluating, coordinating and making recommendations for a variety of healthcare programs for a large integrated healthcare delivery system, one (1) year of which must have included supervisory experience at the level of Los Angeles County's class of Senior Staff Analyst, Health**, Assistant Hospital Administrator IV*** or higher. License: A valid California Class "C" Driver's License or the ability to utilize an alternative method of transportation when needed to carry out job-related essential functions. Physical Class II - Light : Light physical effort which may include occasional light lifting to a 10 pound limit, and some bending, stooping or squatting. Considerable walking may be involved. DESIRABLE QUALIFICATIONS Master's degree from an accredited**** institution in Business, Public Health, Public Health Administration or a closely related field of study. Additional Information Special Requirement Information: *Staff capacity in the County of Los Angeles is defined as: Assisting management by performing research and making recommendations on use of personnel, allocation of funds, workload and workload fluctuations, and programs and procedures for accomplishing departmental objectives. **Experience at the level of Senior Staff Analyst is defined as supervises a team of analysts providing technical and consultative service to management in major health service areas. ***Experience at the level of Assistant Hospital Administrator IV is defined as assists in the administration of a large County hospital, by managing and coordinating the supporting services for patient care programs of a major area of the hospital. Note : In order to receive credit for any college course work, or any type of college degree, such as a Master's degree, or higher, you must include a legible photocopy of the official transcripts or degree from the accredited institution which shows the area of specialization, at the time of filing or within 15 calendar days of filing online. EXAMINATION CONTENT: This examination will consist of an evaluation of education and experience based upon application information and desirable qualifications, weighted at 100%. Candidates must achieve a passing score of 70% or above in order to be placed on the eligible register. ELIGIBILITY INFORMATION: Applications will be processed on an "as-received" basis and those receiving a passing score will be promulgated to the eligible register accordingly. The names of candidates receiving a passing score in the examination will be added to the eligible register in the order of their score group for a period of twelve (12) months following the date of promulgation. NO PERSON MAY COMPETE IN THIS EXAMINATION MORE THAN ONCE EVERY TWELVE (12) MONTHS. SPECIAL INFORMATION : Appointees may be required to work any shift including evenings, nights, weekends and holidays. FAIR CHANCE INITIATIVE: The County of Los Angeles is a Fair Chance employer. Except for a very limited number of positions, you will not be asked to provide information about a conviction history unless you receive a contingent offer of employment. The County will make an individualized assessment of whether your conviction history has a direct or adverse relationship with the specific duties of the job, and consider potential mitigating factors, including, but not limited to, evidence and extent of rehabilitation, recency of the offense(s), and age at the time of the offense(s). If asked to provide information about a conviction history, any convictions or court records which are exempted by a valid court order do not have to be disclosed. AVAILABLE SHIFT: Any VACANCY INFORMATION: The current vacancy is located within the Department of Health Services - Health Services Administration. APPLICATION AND FILING INFORMATION : APPLICATIONS MUST BE FILED ONLINE ONLY. APPLICATIONS SUBMITTED BY U.S. MAIL, FAX OR IN PERSON WILL NOT BE ACCEPTED. Apply online by clicking on the "Apply" tab for this posting. You can also track the status of your application using this website. All information is subject to verification. We may reject your application at any time during the examination and hiring process, including after appointment has been made. Falsification of any information may result in disqualification or rescission of appointment . Utilizing VERBIAGE from the Class Specification and Selection Requirements serving as your description of duties WILL NOT be sufficient to demonstrate that you met the requirements. Doing so may result in an INCOMPLETE APPLICATION and you may be DISQUALIFIED . This examination will remain open until the needs of the service are met. Application filing may be suspended at any time with or without advance notice. Fill out your application completely. The acceptance of your application depends on whether you have clearly shown that you meet the SELECTION REQUIREMENTS . Provide any relevant education, training, and experience in the spaces provided so we can evaluate your qualifications for the job. For each job held, give the name and address of your employer, your job title, beginning and ending dates, number of hours worked per week, description of work performed, and salary earned . If your application is incomplete, it will be rejected. NOTE : If you are unable to attach required documents, you must e-mail the documents to the exam analyst, within 15 calendar days of filing online. Please include the exam number and the exam title. Notification Letters and other correspondences will be sent electronically to the email address provided on the application. It is important that applicants provide a valid email address. Please add oramirez@dhs.lacounty.gov and info@governmentjobs.com to your email address book and to the list of approved senders to prevent email notifications from being filtered as SPAM/JUNK mail. Applicants have the ability to opt out of emails from Los Angeles County. If you unsubscribe, you will not receive any email notification for any examination for which you apply with Los Angeles County. Regardless of whether you choose to unsubscribe, you can always check for notifications by logging into governmentjobs.com and viewing your profile inbox, which saves a copy of all emailed notices. SOCIAL SECURITY NUMBER: Please include your Social Security Number for record control purposes. Federal law requires that all employed persons have a Social Security Number. COMPUTER AND INTERNET ACCESS AT PUBLIC LIBRARIES: For candidates who may not have regular access to a computer or the internet, applications can be completed on computers at public libraries throughout Los Angeles County. Los Angeles County public libraries have reopened with limited access hours and may require prior reservation to use their computers. Refer to their website for more information: https://lacountylibrary.org/reopening . NO SHARING USER ID AND PASSWORD: All applicants must file their applications online using their own user ID and password. Using a family member or friend's user ID and password may erase a candidate's original application record. DEPARTMENT CONTACT: Oscar Ramirez, Exam Analyst (213) 288-7000 oramirez@dhs.lacounty.gov ADA COORDINATOR PHONE : (323) 914-7111 CALIFORNIA RELAY SERVICES PHONE : (800) 735-2922 For detailed information, please click here
COACHELLA VALLEY WATER DISTRICT
Coachella, California, United States
Job Summary TITLE: Customer Service Manager SRN S21: $9,292 - $12,974 Monthly, Exempt Bargaining Unit: ASSET Department: Public Affairs & Customer Experience Section: Customer Service REPORTING RELATIONSHIP: Reports to: Director of Public Affairs & Customer Experience Supervises the following positions: Exercises direct supervision over supervisory, professional, technical, and administrative support staff. Promotional opportunity procedures will include the following: Review of minimum qualifications Review of personnel files, including but not limited to: attendance history, disciplinary history, and performance evaluations Testing/Assessments: Oral Interview(s) DEFINITION: Under general direction, plans, organizes, oversees, coordinates, and manages the staff and operations of the Customer Service Division, including contact center operations, customer service metrics and reporting, and efficient delivery of service; participates in the development of policies and strategies for division operations; manages the effective use of division resources to improve organizational productivity and customer service; provides complex and responsible support to the Director of Public Affairs & Customer Experience in areas of expertise; and performs related work as required. CLASS CHARACTERISTICS This is a management classification responsible for planning, organizing, and managing the staff, operations, and activities of the Customer Service Division. Incumbents are responsible for performing diverse, specialized, and complex work involving significant accountability and decision-making responsibilities, which include division budget administration, program evaluation, and recommendation and implementation of policies, procedures, goals, objectives, priorities, and standards related to customer service. Incumbents serve as a professional-level resource for organizational, managerial, and operational analyses and studies. Performance of the work requires the use of considerable independence, initiative, and discretion within broad guidelines. Essential Functions EXAMPLES OF TYPICAL JOB FUNCTIONS (Illustrative Only) Management reserves the right to add, modify, change, or rescind the work assignments of different positions and to make reasonable accommodations so that qualified employees can perform the essential functions of the job. Plans, manages, and oversees the daily functions, operations, and activities of the customer service division, including contact center operations and scheduling, staff development and training, performance review, and customer service measurement and reporting for cross departmental efficiency. Participates in the development and implementation of goals, objectives, policies, and priorities for the division; continuously monitors the efficiency and effectiveness of assigned programs, service delivery methods, and procedures; assesses and monitors workload, administrative, and support systems, and internal reporting relationships; identifies opportunities and makes recommendations for improvement. Participates in the development, administration, and oversight of division budget; determines funding needed for staffing, equipment, materials, and supplies; ensures compliance with budgeted funding. Participates in the selection of, trains, motivates, and evaluates assigned personnel; works with employees to correct deficiencies; recommends and implements discipline and termination procedures. Manages the customer contact center and automated call distribution systems; supports information services with automated call system and related program administration; provides technical support on automated systems to customer service staff and conducts training. Addresses customer concerns and complaints and manages the complaint resolution process; responds to other district departments and divisions, vendors, and other agencies for resolutions to service issues. Develops, interprets, and implements fees, penalties, fines, and deposits for water, sewer, and irrigation services in conjunction with billing and meter reading. Analyzes the customer service contact metrics and recommends improvements to billing, collection, and cross departmental service requests. Prepares and presents staff and agenda reports and other necessary correspondence related to assigned activities and services; presents reports to various commissions, committees, and boards. Conducts a variety of organizational and operational studies and investigations; recommends modifications to assigned programs, policies, and procedures, as appropriate. Serves as a liaison for assigned functions with other District departments, divisions, and outside agencies; provides staff support to commissions, committees, and task forces, as necessary. Attends and participates in professional group meetings; stays abreast of new trends and innovations in customer service; research emerging products and enhancements and their applicability to District needs. Monitors changes in regulations and technology that may affect operations; implements policy and procedural changes after approval. Receives, investigates, and responds to difficult and sensitive problems and complaints in a professional manner; identifies and reports findings and takes necessary corrective action. Directs the establishment and maintenance of working and official division files. Observes and complies with District and mandated safety rules, regulations, and protocols, and ensures that staff do the same. Performs other duties as assigned. Minimum Qualifications MINIMUM QUALIFICATIONS : Licenses and Certifications: Possession of a valid California Driver’s License, to be maintained throughout employment. Experience: Five (5) years of increasingly responsible experience in customer service, training, computerized billing, call centers, and/or payment and customer information functions. Two (2) years of supervisory experience in a customer service program management capacity. Education: Bachelors degree from an accredited college or university with major coursework in business administration, customer service, or a closely related field. Knowledge of: Principles and practices of employee supervision, including work planning, assignment, review and evaluation, and the training of staff in work procedures. Principles and practices of leadership. Organization and management practices as applied to the development, analysis, and evaluation of programs, policies, and operational needs of the assigned area of responsibility. Principles and techniques for working with groups and fostering effective team interaction to ensure teamwork is conducted smoothly. Administrative principles and practices, including goal setting, program development, implementation, and evaluation, and project management. Principles and practices of budget development and administration. Applicable Federal, State, and local laws, regulatory codes, ordinances, and procedures relevant to assigned areas of responsibility. Call center technology such as automated call distributions systems, recording and reporting software, and billing and collection software. Call center operations including workforce planning, quality assurance, performance measurement, and operational effectiveness. District geography, service area, water, sewer, and irrigation facilities, services, and operations. Recent and on-going developments, current literature, and sources of information related to the operations of the assigned division. Methods and techniques of preparing technical and administrative reports, and general business correspondence. District and mandated safety rules, regulations, and protocols. Techniques for providing a high level of customer service by effectively dealing with the public, vendors, contractors, and District staff. The structure and content of the English language, including the meaning and spelling of words, rules of composition, and grammar. Modern equipment and communication tools used for business functions and program, project, and task coordination, including computers and software programs relevant to work performed. Ability to: Select and supervise staff, provide training and development opportunities, ensure work is performed effectively, and evaluate performance in an objective and positive manner. Develop and implement goals, objectives, practices, policies, procedures, and work standards. Provide administrative, management, and professional leadership for the Customer Service Division. Prepare and administer large and complex budgets; allocate limited resources in a cost-effective manner. Develop and deliver technical, operational, and service-orientated training. Accurately document processes, training materials, and technical specifications. Prepare clear and concise reports, correspondence, policies, procedures, and other written materials. Research, analyze, and evaluate new service delivery methods, procedures, and techniques. Analyze, interpret, summarize, and present technical information and data in an effective manner. Conduct complex research projects, evaluate alternatives, make sound recommendations, and prepare effective technical staff reports. Direct the establishment and maintenance of a variety of filing, record-keeping, and tracking systems. Understand, interpret, and apply all pertinent laws, codes, regulations, policies and procedures, and standards relevant to work performed. Effectively represent the division and the District in meetings with governmental agencies, community groups, and various businesses, professional, and regulatory organizations, and in meetings with individuals. Independently organize work, set priorities, meet critical deadlines, and follow-up on assignments. Use tact, initiative, prudence, and independent judgment within general policy, procedural, and legal guidelines. Effectively use computer systems, software applications relevant to work performed, and modern business equipment to perform a variety of work tasks. Communicate clearly and concisely, both orally and in writing, using appropriate English grammar and syntax. Establish, maintain, and foster positive and effective working relationships with those contacted in the course of work. The Coachella Valley Water District provides a comprehensive, balanced, and competitive benefits package ensuring employees have many options to meet their healthcare, wellness and/or retirement savings goals. Providing employees with flexibility and support for all the different stages of life. Employees may pay some portion of their benefit premium costs based on the provisions of their labor-negotiated Memorandums of Understanding (MOU's) and the level of coverage they select. Additional information regarding CVWD employee benefits is available at https://www.cvwd.org/176/Benefits . Closing Date/Time: 9/29/2024 11:59 PM Pacific
Sep 17, 2024
Full Time
Job Summary TITLE: Customer Service Manager SRN S21: $9,292 - $12,974 Monthly, Exempt Bargaining Unit: ASSET Department: Public Affairs & Customer Experience Section: Customer Service REPORTING RELATIONSHIP: Reports to: Director of Public Affairs & Customer Experience Supervises the following positions: Exercises direct supervision over supervisory, professional, technical, and administrative support staff. Promotional opportunity procedures will include the following: Review of minimum qualifications Review of personnel files, including but not limited to: attendance history, disciplinary history, and performance evaluations Testing/Assessments: Oral Interview(s) DEFINITION: Under general direction, plans, organizes, oversees, coordinates, and manages the staff and operations of the Customer Service Division, including contact center operations, customer service metrics and reporting, and efficient delivery of service; participates in the development of policies and strategies for division operations; manages the effective use of division resources to improve organizational productivity and customer service; provides complex and responsible support to the Director of Public Affairs & Customer Experience in areas of expertise; and performs related work as required. CLASS CHARACTERISTICS This is a management classification responsible for planning, organizing, and managing the staff, operations, and activities of the Customer Service Division. Incumbents are responsible for performing diverse, specialized, and complex work involving significant accountability and decision-making responsibilities, which include division budget administration, program evaluation, and recommendation and implementation of policies, procedures, goals, objectives, priorities, and standards related to customer service. Incumbents serve as a professional-level resource for organizational, managerial, and operational analyses and studies. Performance of the work requires the use of considerable independence, initiative, and discretion within broad guidelines. Essential Functions EXAMPLES OF TYPICAL JOB FUNCTIONS (Illustrative Only) Management reserves the right to add, modify, change, or rescind the work assignments of different positions and to make reasonable accommodations so that qualified employees can perform the essential functions of the job. Plans, manages, and oversees the daily functions, operations, and activities of the customer service division, including contact center operations and scheduling, staff development and training, performance review, and customer service measurement and reporting for cross departmental efficiency. Participates in the development and implementation of goals, objectives, policies, and priorities for the division; continuously monitors the efficiency and effectiveness of assigned programs, service delivery methods, and procedures; assesses and monitors workload, administrative, and support systems, and internal reporting relationships; identifies opportunities and makes recommendations for improvement. Participates in the development, administration, and oversight of division budget; determines funding needed for staffing, equipment, materials, and supplies; ensures compliance with budgeted funding. Participates in the selection of, trains, motivates, and evaluates assigned personnel; works with employees to correct deficiencies; recommends and implements discipline and termination procedures. Manages the customer contact center and automated call distribution systems; supports information services with automated call system and related program administration; provides technical support on automated systems to customer service staff and conducts training. Addresses customer concerns and complaints and manages the complaint resolution process; responds to other district departments and divisions, vendors, and other agencies for resolutions to service issues. Develops, interprets, and implements fees, penalties, fines, and deposits for water, sewer, and irrigation services in conjunction with billing and meter reading. Analyzes the customer service contact metrics and recommends improvements to billing, collection, and cross departmental service requests. Prepares and presents staff and agenda reports and other necessary correspondence related to assigned activities and services; presents reports to various commissions, committees, and boards. Conducts a variety of organizational and operational studies and investigations; recommends modifications to assigned programs, policies, and procedures, as appropriate. Serves as a liaison for assigned functions with other District departments, divisions, and outside agencies; provides staff support to commissions, committees, and task forces, as necessary. Attends and participates in professional group meetings; stays abreast of new trends and innovations in customer service; research emerging products and enhancements and their applicability to District needs. Monitors changes in regulations and technology that may affect operations; implements policy and procedural changes after approval. Receives, investigates, and responds to difficult and sensitive problems and complaints in a professional manner; identifies and reports findings and takes necessary corrective action. Directs the establishment and maintenance of working and official division files. Observes and complies with District and mandated safety rules, regulations, and protocols, and ensures that staff do the same. Performs other duties as assigned. Minimum Qualifications MINIMUM QUALIFICATIONS : Licenses and Certifications: Possession of a valid California Driver’s License, to be maintained throughout employment. Experience: Five (5) years of increasingly responsible experience in customer service, training, computerized billing, call centers, and/or payment and customer information functions. Two (2) years of supervisory experience in a customer service program management capacity. Education: Bachelors degree from an accredited college or university with major coursework in business administration, customer service, or a closely related field. Knowledge of: Principles and practices of employee supervision, including work planning, assignment, review and evaluation, and the training of staff in work procedures. Principles and practices of leadership. Organization and management practices as applied to the development, analysis, and evaluation of programs, policies, and operational needs of the assigned area of responsibility. Principles and techniques for working with groups and fostering effective team interaction to ensure teamwork is conducted smoothly. Administrative principles and practices, including goal setting, program development, implementation, and evaluation, and project management. Principles and practices of budget development and administration. Applicable Federal, State, and local laws, regulatory codes, ordinances, and procedures relevant to assigned areas of responsibility. Call center technology such as automated call distributions systems, recording and reporting software, and billing and collection software. Call center operations including workforce planning, quality assurance, performance measurement, and operational effectiveness. District geography, service area, water, sewer, and irrigation facilities, services, and operations. Recent and on-going developments, current literature, and sources of information related to the operations of the assigned division. Methods and techniques of preparing technical and administrative reports, and general business correspondence. District and mandated safety rules, regulations, and protocols. Techniques for providing a high level of customer service by effectively dealing with the public, vendors, contractors, and District staff. The structure and content of the English language, including the meaning and spelling of words, rules of composition, and grammar. Modern equipment and communication tools used for business functions and program, project, and task coordination, including computers and software programs relevant to work performed. Ability to: Select and supervise staff, provide training and development opportunities, ensure work is performed effectively, and evaluate performance in an objective and positive manner. Develop and implement goals, objectives, practices, policies, procedures, and work standards. Provide administrative, management, and professional leadership for the Customer Service Division. Prepare and administer large and complex budgets; allocate limited resources in a cost-effective manner. Develop and deliver technical, operational, and service-orientated training. Accurately document processes, training materials, and technical specifications. Prepare clear and concise reports, correspondence, policies, procedures, and other written materials. Research, analyze, and evaluate new service delivery methods, procedures, and techniques. Analyze, interpret, summarize, and present technical information and data in an effective manner. Conduct complex research projects, evaluate alternatives, make sound recommendations, and prepare effective technical staff reports. Direct the establishment and maintenance of a variety of filing, record-keeping, and tracking systems. Understand, interpret, and apply all pertinent laws, codes, regulations, policies and procedures, and standards relevant to work performed. Effectively represent the division and the District in meetings with governmental agencies, community groups, and various businesses, professional, and regulatory organizations, and in meetings with individuals. Independently organize work, set priorities, meet critical deadlines, and follow-up on assignments. Use tact, initiative, prudence, and independent judgment within general policy, procedural, and legal guidelines. Effectively use computer systems, software applications relevant to work performed, and modern business equipment to perform a variety of work tasks. Communicate clearly and concisely, both orally and in writing, using appropriate English grammar and syntax. Establish, maintain, and foster positive and effective working relationships with those contacted in the course of work. The Coachella Valley Water District provides a comprehensive, balanced, and competitive benefits package ensuring employees have many options to meet their healthcare, wellness and/or retirement savings goals. Providing employees with flexibility and support for all the different stages of life. Employees may pay some portion of their benefit premium costs based on the provisions of their labor-negotiated Memorandums of Understanding (MOU's) and the level of coverage they select. Additional information regarding CVWD employee benefits is available at https://www.cvwd.org/176/Benefits . Closing Date/Time: 9/29/2024 11:59 PM Pacific