California State University, San Bernardino (CSUSB)
5500 University Parkway, San Bernardino, CA 92407, USA
Job Summary: Under general supervision of the Director of Alumni Relations, this position will foster relationships with alumni that build strong ties to CSUSB that leads to increased engagement and philanthropic support for the university. The Specialist will support the long term CSUSB alumni and student engagement strategy to enhance the University’s connection to alumni locally, nationally, and internationally. This position will create, implement and coordinate programming, communication strategies and initiatives in support of Office of Alumni Relations goals. Duties and responsibilities Membership: Ability to take initiative and independently plan, organize, and coordinate work in various situations where numerous and diverse demands are involved. Responsibilities include organizing the production, scheduling, and delivery of a membership marketing strategy. Create and implement a multifaceted plan to effectively reach targeted market segments and assess an alumni branding methodology that aligns with institutional goals and alumni interests. Coordinate member experience process to ensure members receive incentives, renewals and welcome packets in a timely fashion. Identify trends, gaps, and opportunities to recommend alternatives for better member experience. Facilitate regular membership surveys to collect, evaluate, and interpret data on member experiences to create sound conclusions and recommendations for new products and/or services that add value to members. Collaborate with Office Coordinator to monitor, track, and implement improvements in members progress towards fulfilling their installment and auto-dues payment plans. Coordinate events and develop strategies to increase the number of alumni donors to the university through the Alumni Membership campaign. Utilize data to analyze shifts and trends in students and alumni in the program to anticipate problems, craft strategic next steps, and address them proactively to align with departmental strategy. Marketing: Coordinate the production, scheduling and delivery of a comprehensive departmental communications and marketing strategy. Create a multi-layered approach to identify market segments, then assess and implement alumni branding methodology to ensure alignment with institutional goals. Utilize considerable judgment and discretion to create and post targeted messaging to engages alumni in dialogue. Monitor the impact of communication activities, utilizing analytical skills, to assess effectiveness to make informed strategic adjustments. Deliver consistent and engaging communication to the alumni community for outreach and events through various communication channels, ensuring all materials present a unified voice. Research, create and write content ideas for all promotions, including e-Newsletter, appropriate print publications and collateral, social media programs, alumni advertising campaigns and other marketing materials as they arise. Evaluate and optimize print, email and social media marketing strategies, including publicity and collateral strategies for all departmental programs. Update and maintain the CSUSB Alumni social media platforms, ensuring regular publication of original content and sharing external content for CSUSB alumni. Coordinate the implementation of marketing programs that offer valuable benefits and services to the diverse segments of the CSUSB Alumni community, while contributing significant revenue for Alumni Relations. Assess and track marketing campaign outcomes. Conducts audience research, tracks participation, and satisfaction data related to programs and activities. Provide lead work direction to social media/marketing student assistants, ensuring compliance with policies, procedures and outside regulations pertaining to the program. Constituent Relations and Engagement: Coordinate with individuals at all levels within the organization to optimize resources, increase participation, and enhance event and program content. Assist in identifying influential faculty, staff, and alumni to feature at regional events. Collaborate with the Alumni Engagement Specialist with planning and delivering personal and professional development programs that engage alumni. Evaluate marketing campaigns and programmatic offerings for effectiveness. Maintain records and metrics, perform statistical analyses, formulate recommendations and prepare specialized reports. Represent the University CSUSB Alumni in the community, as directed. Signature Events: Provide project leadership in developing, implementing and evaluating alumni events and programs such as Grad Days, Diploma Packing Parties, and Commencement volunteer activities, while also supporting broader organizational projects and goals. Coordinate post-event reporting and tracking to align with strategic framework in the cultivation and stewardship of alumni participants. Evaluate and adjust programming as needed to enhance engagement and maximize outcomes. Monitor and evaluate alumni participation and satisfaction data for programs and activities, applying a theoretical knowledge base to develop recommendations and conclusions. Use this data to adjust current programming to maximize engagement and outcomes. Assist in development, implementation and assessment of goals for each event according to best practices. Other Duties: Apply a thorough knowledge and understanding of the university's, CSUSB Alumni Association (CSUSBAA's) priorities and programs, and exercise consistent outstanding customer service. Remain current and competent through self-directed professional reading, developing professional contacts with colleagues, attending professional development courses as directed. Provide guidance to colleagues in the Alumni Relations Office on related programs, workshops, and events as directed. Work collaboratively with peers in the Division. Philanthropic Support and Affinity Programs: Assist in development, implementation of goals, and lead marketing effort to solicit current students and alumni for philanthropic support for the university. Identify and coordinate development and fundraising events and strategies to increase the number of student donors to the university through the Senior Class Gift campaign and other communications and programming. Maintain development, fundraising events, and strategies to increase the number of alumni donors to the university through the Alumni Membership campaign and other assigned communications and programming. Facilitate the implementation of marketing programs that provide valued benefits and services to the diverse segments of the CSUSB Alumni base while providing significant revenue to Alumni Relations. Coordinate affinity partnerships and corporate sponsorships for department-wide support as directed. Creates and updates content on the Alumni Relations website. Perform other classification related duties as assigned. Minimum Qualifications: A bachelor's degree and/or the equivalent training and administrative work experience involving study, analysis, and/or evaluation leading to the development or improvement of administrative policies, procedures, practices, or programs Two years of related experience Required Qualifications: Working knowledge of and ability to apply standard theories, principles, practices, and techniques applicable to the program and/or administrative specialty to develop conclusions and make recommendations. Thorough knowledge of policies, procedures, and outside regulations pertaining to the applicable program and/or administrative specialty. Working knowledge of operational and fiscal analysis and techniques. Ability to take initiative and independently plan, organize, coordinate, and perform work in various situations where numerous and diverse demands are involved. Skill in the research, development and evaluation of policies and programs, including skill in the collection, evaluation, and interpretation of data to develop sound conclusions and make appropriate recommendations. Expertise in investigating and analyzing problems with a broad administrative impact and implications. Ability to anticipate problems and address them proactively. Demonstrated ability to effectively interpret, organize, and present information and ideas in written or presentation form. Ability to train others on new skills and procedures and provide lead work direction Available to work evening hours, weekends and occasional travel to off-site locations. Advance notice will be provided. Preferred Qualifications: Master's or higher is preferred 5 years of administrative work experience Knowledge of and ability to apply fundamental concepts. Ability to analyze data and make accurate projections using business mathematics and basic statistical techniques. Demonstrated ability to establish and maintain effective working relationships within and outside the work group and serve as a liaison for the organizational unit. Working knowledge of budget policies and procedures. Ability to make independent decisions and exercise sound judgment. Ability to compile, write, and present reports related to program or administrative specialty. Compensation and Benefits: Anticipated Hiring Range: $4,750 - $5,000 per month Classification Salary Range: $4,598 - $8,318 per month The salary offered will take into account internal equity and experience among other factors. The CSU system provides a comprehensive benefit package that includes medical, dental and vision plans, membership in the California Public Employees Retirement System (CalPERS), sick and vacation time, and 15 paid holidays a year. Eligible employees are also able to participate in the fee waiver education program. A summary of benefit information can be found here . Position Information: Full-time Exempt Probationary Academic year schedule: Monday through Friday (8:00 am - 5:00 pm), some evenings/weekends. Summer schedule: Monday through Thursday (7:00 am - 5:30 pm), some evenings/weekends. The application deadline is: October 03, 2024 As of January 1, 2022, the CSU Out-of-State Employment Policy prohibits the hiring of employees to perform CSU-related work outside the state of California. California State University, San Bernardino is not a sponsoring agency for staff or management positions (i.e. H1-B Visas). Conditions of Employment Background Check Satisfactory completion of a background check (including a criminal records check) is required for employment. CSU will make a conditional offer of employment, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current CSU employee who was conditionally offered the position. Drivers License Check Possession of a valid Driver's License is required. Employees in this position will be enrolled in the Department of Motor Vehicles (DMV) Government Employer Pull Notice Program which confirms possession of a valid driver's license and reflects driving record. Mandated Reporter The person holding this position is considered a `mandated reporter' under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. I-9 CSUSB hires only individuals lawfully authorized to work in the United States. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire. See Form I-9 Acceptable Documents at https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents . Statement of Commitment to Diversity In our commitment to the furthering of knowledge and fulfilling our educational mission, California State University, San Bernardino seeks a campus climate that welcomes, celebrates, and promotes respect for the entire variety of human experience. We welcome people from all backgrounds, and we seek to include knowledge and values from many cultures in the curriculum and extra-curricular life of the campus community. We will create, promote, and maintain activities and programs that further our understanding of individual and group diversity. We will also develop and communicate policies and promote values that discourage intolerance and discrimination. California State University, San Bernardino is proud to be an Affirmative Action/Equal Opportunity Employer. We recruit, hire, train, and administer all personnel actions without regard to race, ethnicity, religion, color, caste, national origin, ancestry, age, sex, gender, gender identity, gender expression, sexual orientation, socioeconomic status, genetic information, medical condition, disability, marital status, protected military or veteran status, or any other status protected by applicable law. This position adheres to CSU policies against Sex Discrimination, Sexual Harassment, and Sexual Violence, including Domestic Violence, Dating Violence, and Stalking. This requires completion of Sexual Violence Prevention Training within 6 months of assuming employment and on a two-year basis thereafter. (Executive Order 1096) For more information about Diversity & Inclusion at CSUSB, please visit https://www.csusb.edu/human-resources/diversity-inclusion Closing Statement: Reasonable Accommodation We provide reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should contact CSUSB Benefits at benefits@csusb.edu . Smoking CSUSB is a smoke and tobacco-free campus. See policy at https://calstate.policystat.com/policy/6591951/latest/ . Clery Act In compliance with state and federal crime awareness and campus security legislation, including The Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act, California Education Code section 67380, and the Higher Education Opportunity Act (HEOA), the Cal State San Bernardino Annual Security and Fire Safety Report is available at: https://www.csusb.edu/clery-act Advertised: Sep 18 2024 Pacific Daylight Time Applications close: Oct 03 2024 Pacific Daylight Time Closing Date/Time:
Sep 23, 2024
Job Summary: Under general supervision of the Director of Alumni Relations, this position will foster relationships with alumni that build strong ties to CSUSB that leads to increased engagement and philanthropic support for the university. The Specialist will support the long term CSUSB alumni and student engagement strategy to enhance the University’s connection to alumni locally, nationally, and internationally. This position will create, implement and coordinate programming, communication strategies and initiatives in support of Office of Alumni Relations goals. Duties and responsibilities Membership: Ability to take initiative and independently plan, organize, and coordinate work in various situations where numerous and diverse demands are involved. Responsibilities include organizing the production, scheduling, and delivery of a membership marketing strategy. Create and implement a multifaceted plan to effectively reach targeted market segments and assess an alumni branding methodology that aligns with institutional goals and alumni interests. Coordinate member experience process to ensure members receive incentives, renewals and welcome packets in a timely fashion. Identify trends, gaps, and opportunities to recommend alternatives for better member experience. Facilitate regular membership surveys to collect, evaluate, and interpret data on member experiences to create sound conclusions and recommendations for new products and/or services that add value to members. Collaborate with Office Coordinator to monitor, track, and implement improvements in members progress towards fulfilling their installment and auto-dues payment plans. Coordinate events and develop strategies to increase the number of alumni donors to the university through the Alumni Membership campaign. Utilize data to analyze shifts and trends in students and alumni in the program to anticipate problems, craft strategic next steps, and address them proactively to align with departmental strategy. Marketing: Coordinate the production, scheduling and delivery of a comprehensive departmental communications and marketing strategy. Create a multi-layered approach to identify market segments, then assess and implement alumni branding methodology to ensure alignment with institutional goals. Utilize considerable judgment and discretion to create and post targeted messaging to engages alumni in dialogue. Monitor the impact of communication activities, utilizing analytical skills, to assess effectiveness to make informed strategic adjustments. Deliver consistent and engaging communication to the alumni community for outreach and events through various communication channels, ensuring all materials present a unified voice. Research, create and write content ideas for all promotions, including e-Newsletter, appropriate print publications and collateral, social media programs, alumni advertising campaigns and other marketing materials as they arise. Evaluate and optimize print, email and social media marketing strategies, including publicity and collateral strategies for all departmental programs. Update and maintain the CSUSB Alumni social media platforms, ensuring regular publication of original content and sharing external content for CSUSB alumni. Coordinate the implementation of marketing programs that offer valuable benefits and services to the diverse segments of the CSUSB Alumni community, while contributing significant revenue for Alumni Relations. Assess and track marketing campaign outcomes. Conducts audience research, tracks participation, and satisfaction data related to programs and activities. Provide lead work direction to social media/marketing student assistants, ensuring compliance with policies, procedures and outside regulations pertaining to the program. Constituent Relations and Engagement: Coordinate with individuals at all levels within the organization to optimize resources, increase participation, and enhance event and program content. Assist in identifying influential faculty, staff, and alumni to feature at regional events. Collaborate with the Alumni Engagement Specialist with planning and delivering personal and professional development programs that engage alumni. Evaluate marketing campaigns and programmatic offerings for effectiveness. Maintain records and metrics, perform statistical analyses, formulate recommendations and prepare specialized reports. Represent the University CSUSB Alumni in the community, as directed. Signature Events: Provide project leadership in developing, implementing and evaluating alumni events and programs such as Grad Days, Diploma Packing Parties, and Commencement volunteer activities, while also supporting broader organizational projects and goals. Coordinate post-event reporting and tracking to align with strategic framework in the cultivation and stewardship of alumni participants. Evaluate and adjust programming as needed to enhance engagement and maximize outcomes. Monitor and evaluate alumni participation and satisfaction data for programs and activities, applying a theoretical knowledge base to develop recommendations and conclusions. Use this data to adjust current programming to maximize engagement and outcomes. Assist in development, implementation and assessment of goals for each event according to best practices. Other Duties: Apply a thorough knowledge and understanding of the university's, CSUSB Alumni Association (CSUSBAA's) priorities and programs, and exercise consistent outstanding customer service. Remain current and competent through self-directed professional reading, developing professional contacts with colleagues, attending professional development courses as directed. Provide guidance to colleagues in the Alumni Relations Office on related programs, workshops, and events as directed. Work collaboratively with peers in the Division. Philanthropic Support and Affinity Programs: Assist in development, implementation of goals, and lead marketing effort to solicit current students and alumni for philanthropic support for the university. Identify and coordinate development and fundraising events and strategies to increase the number of student donors to the university through the Senior Class Gift campaign and other communications and programming. Maintain development, fundraising events, and strategies to increase the number of alumni donors to the university through the Alumni Membership campaign and other assigned communications and programming. Facilitate the implementation of marketing programs that provide valued benefits and services to the diverse segments of the CSUSB Alumni base while providing significant revenue to Alumni Relations. Coordinate affinity partnerships and corporate sponsorships for department-wide support as directed. Creates and updates content on the Alumni Relations website. Perform other classification related duties as assigned. Minimum Qualifications: A bachelor's degree and/or the equivalent training and administrative work experience involving study, analysis, and/or evaluation leading to the development or improvement of administrative policies, procedures, practices, or programs Two years of related experience Required Qualifications: Working knowledge of and ability to apply standard theories, principles, practices, and techniques applicable to the program and/or administrative specialty to develop conclusions and make recommendations. Thorough knowledge of policies, procedures, and outside regulations pertaining to the applicable program and/or administrative specialty. Working knowledge of operational and fiscal analysis and techniques. Ability to take initiative and independently plan, organize, coordinate, and perform work in various situations where numerous and diverse demands are involved. Skill in the research, development and evaluation of policies and programs, including skill in the collection, evaluation, and interpretation of data to develop sound conclusions and make appropriate recommendations. Expertise in investigating and analyzing problems with a broad administrative impact and implications. Ability to anticipate problems and address them proactively. Demonstrated ability to effectively interpret, organize, and present information and ideas in written or presentation form. Ability to train others on new skills and procedures and provide lead work direction Available to work evening hours, weekends and occasional travel to off-site locations. Advance notice will be provided. Preferred Qualifications: Master's or higher is preferred 5 years of administrative work experience Knowledge of and ability to apply fundamental concepts. Ability to analyze data and make accurate projections using business mathematics and basic statistical techniques. Demonstrated ability to establish and maintain effective working relationships within and outside the work group and serve as a liaison for the organizational unit. Working knowledge of budget policies and procedures. Ability to make independent decisions and exercise sound judgment. Ability to compile, write, and present reports related to program or administrative specialty. Compensation and Benefits: Anticipated Hiring Range: $4,750 - $5,000 per month Classification Salary Range: $4,598 - $8,318 per month The salary offered will take into account internal equity and experience among other factors. The CSU system provides a comprehensive benefit package that includes medical, dental and vision plans, membership in the California Public Employees Retirement System (CalPERS), sick and vacation time, and 15 paid holidays a year. Eligible employees are also able to participate in the fee waiver education program. A summary of benefit information can be found here . Position Information: Full-time Exempt Probationary Academic year schedule: Monday through Friday (8:00 am - 5:00 pm), some evenings/weekends. Summer schedule: Monday through Thursday (7:00 am - 5:30 pm), some evenings/weekends. The application deadline is: October 03, 2024 As of January 1, 2022, the CSU Out-of-State Employment Policy prohibits the hiring of employees to perform CSU-related work outside the state of California. California State University, San Bernardino is not a sponsoring agency for staff or management positions (i.e. H1-B Visas). Conditions of Employment Background Check Satisfactory completion of a background check (including a criminal records check) is required for employment. CSU will make a conditional offer of employment, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current CSU employee who was conditionally offered the position. Drivers License Check Possession of a valid Driver's License is required. Employees in this position will be enrolled in the Department of Motor Vehicles (DMV) Government Employer Pull Notice Program which confirms possession of a valid driver's license and reflects driving record. Mandated Reporter The person holding this position is considered a `mandated reporter' under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. I-9 CSUSB hires only individuals lawfully authorized to work in the United States. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire. See Form I-9 Acceptable Documents at https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents . Statement of Commitment to Diversity In our commitment to the furthering of knowledge and fulfilling our educational mission, California State University, San Bernardino seeks a campus climate that welcomes, celebrates, and promotes respect for the entire variety of human experience. We welcome people from all backgrounds, and we seek to include knowledge and values from many cultures in the curriculum and extra-curricular life of the campus community. We will create, promote, and maintain activities and programs that further our understanding of individual and group diversity. We will also develop and communicate policies and promote values that discourage intolerance and discrimination. California State University, San Bernardino is proud to be an Affirmative Action/Equal Opportunity Employer. We recruit, hire, train, and administer all personnel actions without regard to race, ethnicity, religion, color, caste, national origin, ancestry, age, sex, gender, gender identity, gender expression, sexual orientation, socioeconomic status, genetic information, medical condition, disability, marital status, protected military or veteran status, or any other status protected by applicable law. This position adheres to CSU policies against Sex Discrimination, Sexual Harassment, and Sexual Violence, including Domestic Violence, Dating Violence, and Stalking. This requires completion of Sexual Violence Prevention Training within 6 months of assuming employment and on a two-year basis thereafter. (Executive Order 1096) For more information about Diversity & Inclusion at CSUSB, please visit https://www.csusb.edu/human-resources/diversity-inclusion Closing Statement: Reasonable Accommodation We provide reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should contact CSUSB Benefits at benefits@csusb.edu . Smoking CSUSB is a smoke and tobacco-free campus. See policy at https://calstate.policystat.com/policy/6591951/latest/ . Clery Act In compliance with state and federal crime awareness and campus security legislation, including The Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act, California Education Code section 67380, and the Higher Education Opportunity Act (HEOA), the Cal State San Bernardino Annual Security and Fire Safety Report is available at: https://www.csusb.edu/clery-act Advertised: Sep 18 2024 Pacific Daylight Time Applications close: Oct 03 2024 Pacific Daylight Time Closing Date/Time:
CSU, Sacramento
6000 J Street, Sacramento, CA 95819, USA
Working Title: Member Services Analyst Classification Title: Administrative Analyst/Specialist - Exempt I Posting Details Priority Application Date (Posting will remain open until filled): Sunday, September 8, 2024 @ 11:55 p.m. PST Hiring Preference Eligible on-campus applicants in California State University Employees Union (CSUEU) Bargaining Units 2,5,7, and 9 will be given first consideration in the recruitment. Position Summary This position provides administrative support for the day-to-day and long-range operations of the Alumni Relations department, including alumni/customer service, membership processing, data reporting and analytics, data integrity, participation processing, gift acceptance and processing, calendaring, alumni research, and support for donor relations and engagement. The Member Services Analyst must be very organized with attention to detail and have strong interpersonal skills with an ability to work well with others and promote collaboration and communication within the division. This position reports directly to the Assistant Vice President of Alumni Services with project work direction from the Lead Alumni Communications and Outreach Officer. Overall, the Member Services Analyst supports the goals of Alumni Relations and the mission of the Sacramento State Alumni Association, to inspire belonging, create lifelong connections, and amplify pride as a Hornet family through community engagement, communication, and celebration. FLSA : Exempt (Not eligible for overtime compensation) Anticipated Hiring Range : Anticipated hiring at the minimum of the classification range ($4,598 per month) CSU Classification Salary Range : $4,598 per month - $ 8,318 per month Best-in-class Benefits : Click here to learn more CSU Total Compensation : Click here to learn more Salary Grade/Range : 2 Recruitment Type : Regular (Probationary) Time Base : Full-Time Pay Plan : 12 months Work Hours : Monday - Friday, 8:00 am - 5:00 pm, Partial telework schedule (1 work from home day per week) may be available after training period, subject to management approval. Department Information Operating as an interdependent alumni organization, Alumni Relations (a campus department) and the Sacramento State Alumni Association (a 501 (c)(3) non-profit organization), our mission is to connect, engage and celebrate the alumni, students and friends of Sacramento State while building lifelong relationships that support the future of our University. To accomplish this, we engage volunteer leaders through the Alumni Association Board of Directors, Board Committees, and Alumni Chapters and Networks, in encouraging philanthropic support, supporting the mission of the University and overall striving to create an inclusive community of engaged alumni. We are responsible for planning and funding engagement programs, alumni recognition/awards events, mixers, reunions, recent graduate activities, student engagement, and alumni communications. In addition to these engagement opportunities, we award scholarships, manage and maintain the Leslie & Anita Harper Alumni Center, solicit programmatic sponsorships and scholarship donations, and support Alumni Association Membership. Minimum Qualifications Entry to this classification requires general knowledge and skills in the applicable administrative and/or program field with a foundational knowledge of public administration principles, practices, and methods. This foundation would normally be obtained through a bachelor’s degree and/or equivalent training and administrative work experience involving study, analysis, and/or evaluation leading to the development or improvement of administrative policies, procedures, practices, or programs. Required Qualifications Computer proficiency with proven ability to use standard office software (e.g., Microsoft Office Suite), internet search engines, CRM database applications; and other tools to process data and create reports. Strong interpersonal skills with the ability to interact in an effective and appropriate manner with diverse populations. Highly developed problem-solving skills, with demonstrated sound judgement in identifying issues, evaluating the situation, interpreting and applying policies and procedures, defining objectives, and formulating a recommended plan of action. Experience in maintaining, monitoring, and tracking participation, engagement metrics, communication metrics, and financial support with online payment reconciliations and fund balances; Effective analytical skills with the ability write concise, detailed, and accurate reports Strong verbal and written communication skills Organizational skills with the ability to meet multiple deadlines and achieve established goals in a fast-paced environment Ability to work independently as well as collaboratively Ability to deal with confidential matters with tact and sensitivity Excellent verbal and written communication skills. Demonstrated project management and organizational skills; ability to set priorities and meet deadlines, while balancing multiple projects and maintaining accuracy. Commitment to maintaining a welcoming and inclusive work environment with diverse colleagues and constituents including faculty, students, staff, and members of the community. Work Schedule Requirements: Ability to work evenings and weekends, as needed. Ability to work off-campus, as needed. Conditions of Employment: Ability to successfully complete a background check. Preferred Qualifications Bachelor’s degree Knowledge of alumni engagement, fundraising and philanthropic principles and practices One to three years of similar experience in a university, not-for-profit, philanthropic or member-based environment, preferably in Alumni Relations or Advancement Services, with demonstrated use of technology solutions. Experience using a complex customer relationship management (CRM) database Experience in gift processing or similar field Experience with AdobeSign, OnBase, and/or other tools Experience with project management systems Experience in using PeopleSoft/CFS/FDW Finance and CMS Human Resource applications Ability to use query tools such as Cognos Documents Needed to Apply Resume Cover Letter As part of your application, you will be prompted to respond to the following Diversity Statement: As an equal opportunity employer with a diverse campus community, Sacramento State is committed to creating an inclusive and effective environment for students, staff, faculty and alumni. What contributions are you most proud of that exemplify your awareness and sensitivity towards promoting an inclusionary environment? What have you learned from working with diverse populations? Please limit your response to 500 words. About Sacramento State Sacramento State is located in the heart of California’s capital city, five miles from State Capitol. The lush, 300-acre campus is situated along the American River, close to numerous bike trails and other recreational areas. Sacramento, also known as the “Farm-to-Fork Capital,” is one of the most ethnically diverse and livable cities in the country, with a population of half of a million. Sacramento State is a Hispanic and AANAPISI serving institution with about 31,000 students coming not only from the Greater Sacramento Region, but also from across the state, country, and world. Our 1,800 faculty and 1,500 staff are committed to meeting our mission: “As California’s capital university, we transform lives by preparing students to lead, serve, and succeed. Sacramento State will be a welcoming, caring, and inclusive leader in education, innovation, and engagement.” As the regional hub of higher education, Sacramento State is dedicated to learning and student success ; teaching, research, scholarship and creative activity ; justice, diversity, equity and inclusion ; resource development and sustainability ; dedicated community engagement , and wellness and safety . As evidenced by the values embedded in our Hornet Honor Code , Sacramento State is committed to creating an inclusive environment where all faculty, staff, students, and guests are welcome and valued. Our commitment is more than simply ensuring that our campus is free from bias and discrimination, but is one devoted to celebrating many diverse identities, life experiences, and perspectives that enrich our community, teaching and learning. To learn more about why you should join the Hornet Family, please visit the Why Sac State? page. Equal Employment Opportunity California State University, Sacramento is an Affirmative Action/Equal Opportunity Employer and has a strong institutional commitment to the principle of diversity in all areas. We consider qualified applicants for employment without regard to race, color, religion, national origin, age, sex, gender identity/expression, sexual orientation, pregnancy, genetic information, medical condition, marital status, veteran status, or disability. Sacramento State hires only those individuals who are lawfully authorized to accept employment in the United States. It is the policy of California State University, Sacramento to provide reasonable accommodations for qualified persons with disabilities who are employees or applicants for employment. If you need a disability related reasonable accommodation as part of the application and/or interviewing process, visit https://www.csus.edu/administration-business-affairs/human-resources/benefits/reasonable-accomodation.html . The University is committed to creating an education and working environment free from discrimination, sexual harassment, sexual violence, domestic violence, dating violence, and stalking. For more information on mandatory training for new employees, visit https://www.csus.edu/administration-business-affairs/human-resources/learning-development/csu-learn.html . Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act and Campus Fire Safety Right-To-know Act Notification: Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act (Clery Act), the current Annual Security Report (ASR) is available for viewing at https://www.csus.edu/clery . The ASR contains the current security and safety-related policy statements, emergency preparedness and evacuation information, crime prevention and sexual assault prevention information, and drug and alcohol prevention programming. The ASR also contains statistics of Clery Act crimes for Sacramento State for the last three (3) calendar years. Paper copies are available upon request from the Office of Clery Compliance & Training by emailing clery@csus.edu . Under the Clery Act, this position may be designated as a Campus Security Authority (CSA) depending upon the role on campus and/or job duties. If this position is identified by the Director of Clery Compliance & Training as a CSA position, you will be notified via email and will be assigned the appropriate training in CSU Learn. Background Check Disclaimer A background check (including a criminal records check) must be completed satisfactorily before any candidate can be offered a position with California State University, Sacramento. Failure to satisfactorily complete the background check may affect the application status of applicants or continued employment of current California State University, Sacramento employees who apply for the position. COVID19 Vaccination Policy Effective May 2023, per the CSU COVID-19 Vaccination Policy , it is strongly recommended that all California State University, Sacramento employees who are accessing office and campus facilities follow COVID-19 vaccine recommendations adopted by the U.S. Centers for Disease Control and Prevention (CDC) and the California Department of Public Health (CDPH) applicable to their age, medical condition, and other relevant indications. Out of State Employment Sacramento State University, as part of the CSU system, is a State of California Employer. As such, the University requires all employees (up)on date of hire to reside in the State of California. As of January 1, 2022 the CSU Out-of-State Employment Policy prohibits the hiring of employees to perform CSU-related work outside the state of California. Eligibility Verification Candidate must furnish proof of eligibility to work in the U.S. California State University, Sacramento is not a sponsoring agency for staff and management positions (ie. H-1-B Visa). Note to Applicants: Possession of the minimum qualifications does not guarantee an interview unless required by collective bargaining agreement. Advertised: Aug 22 2024 Pacific Daylight Time Applications close: Closing Date/Time:
Aug 23, 2024
Working Title: Member Services Analyst Classification Title: Administrative Analyst/Specialist - Exempt I Posting Details Priority Application Date (Posting will remain open until filled): Sunday, September 8, 2024 @ 11:55 p.m. PST Hiring Preference Eligible on-campus applicants in California State University Employees Union (CSUEU) Bargaining Units 2,5,7, and 9 will be given first consideration in the recruitment. Position Summary This position provides administrative support for the day-to-day and long-range operations of the Alumni Relations department, including alumni/customer service, membership processing, data reporting and analytics, data integrity, participation processing, gift acceptance and processing, calendaring, alumni research, and support for donor relations and engagement. The Member Services Analyst must be very organized with attention to detail and have strong interpersonal skills with an ability to work well with others and promote collaboration and communication within the division. This position reports directly to the Assistant Vice President of Alumni Services with project work direction from the Lead Alumni Communications and Outreach Officer. Overall, the Member Services Analyst supports the goals of Alumni Relations and the mission of the Sacramento State Alumni Association, to inspire belonging, create lifelong connections, and amplify pride as a Hornet family through community engagement, communication, and celebration. FLSA : Exempt (Not eligible for overtime compensation) Anticipated Hiring Range : Anticipated hiring at the minimum of the classification range ($4,598 per month) CSU Classification Salary Range : $4,598 per month - $ 8,318 per month Best-in-class Benefits : Click here to learn more CSU Total Compensation : Click here to learn more Salary Grade/Range : 2 Recruitment Type : Regular (Probationary) Time Base : Full-Time Pay Plan : 12 months Work Hours : Monday - Friday, 8:00 am - 5:00 pm, Partial telework schedule (1 work from home day per week) may be available after training period, subject to management approval. Department Information Operating as an interdependent alumni organization, Alumni Relations (a campus department) and the Sacramento State Alumni Association (a 501 (c)(3) non-profit organization), our mission is to connect, engage and celebrate the alumni, students and friends of Sacramento State while building lifelong relationships that support the future of our University. To accomplish this, we engage volunteer leaders through the Alumni Association Board of Directors, Board Committees, and Alumni Chapters and Networks, in encouraging philanthropic support, supporting the mission of the University and overall striving to create an inclusive community of engaged alumni. We are responsible for planning and funding engagement programs, alumni recognition/awards events, mixers, reunions, recent graduate activities, student engagement, and alumni communications. In addition to these engagement opportunities, we award scholarships, manage and maintain the Leslie & Anita Harper Alumni Center, solicit programmatic sponsorships and scholarship donations, and support Alumni Association Membership. Minimum Qualifications Entry to this classification requires general knowledge and skills in the applicable administrative and/or program field with a foundational knowledge of public administration principles, practices, and methods. This foundation would normally be obtained through a bachelor’s degree and/or equivalent training and administrative work experience involving study, analysis, and/or evaluation leading to the development or improvement of administrative policies, procedures, practices, or programs. Required Qualifications Computer proficiency with proven ability to use standard office software (e.g., Microsoft Office Suite), internet search engines, CRM database applications; and other tools to process data and create reports. Strong interpersonal skills with the ability to interact in an effective and appropriate manner with diverse populations. Highly developed problem-solving skills, with demonstrated sound judgement in identifying issues, evaluating the situation, interpreting and applying policies and procedures, defining objectives, and formulating a recommended plan of action. Experience in maintaining, monitoring, and tracking participation, engagement metrics, communication metrics, and financial support with online payment reconciliations and fund balances; Effective analytical skills with the ability write concise, detailed, and accurate reports Strong verbal and written communication skills Organizational skills with the ability to meet multiple deadlines and achieve established goals in a fast-paced environment Ability to work independently as well as collaboratively Ability to deal with confidential matters with tact and sensitivity Excellent verbal and written communication skills. Demonstrated project management and organizational skills; ability to set priorities and meet deadlines, while balancing multiple projects and maintaining accuracy. Commitment to maintaining a welcoming and inclusive work environment with diverse colleagues and constituents including faculty, students, staff, and members of the community. Work Schedule Requirements: Ability to work evenings and weekends, as needed. Ability to work off-campus, as needed. Conditions of Employment: Ability to successfully complete a background check. Preferred Qualifications Bachelor’s degree Knowledge of alumni engagement, fundraising and philanthropic principles and practices One to three years of similar experience in a university, not-for-profit, philanthropic or member-based environment, preferably in Alumni Relations or Advancement Services, with demonstrated use of technology solutions. Experience using a complex customer relationship management (CRM) database Experience in gift processing or similar field Experience with AdobeSign, OnBase, and/or other tools Experience with project management systems Experience in using PeopleSoft/CFS/FDW Finance and CMS Human Resource applications Ability to use query tools such as Cognos Documents Needed to Apply Resume Cover Letter As part of your application, you will be prompted to respond to the following Diversity Statement: As an equal opportunity employer with a diverse campus community, Sacramento State is committed to creating an inclusive and effective environment for students, staff, faculty and alumni. What contributions are you most proud of that exemplify your awareness and sensitivity towards promoting an inclusionary environment? What have you learned from working with diverse populations? Please limit your response to 500 words. About Sacramento State Sacramento State is located in the heart of California’s capital city, five miles from State Capitol. The lush, 300-acre campus is situated along the American River, close to numerous bike trails and other recreational areas. Sacramento, also known as the “Farm-to-Fork Capital,” is one of the most ethnically diverse and livable cities in the country, with a population of half of a million. Sacramento State is a Hispanic and AANAPISI serving institution with about 31,000 students coming not only from the Greater Sacramento Region, but also from across the state, country, and world. Our 1,800 faculty and 1,500 staff are committed to meeting our mission: “As California’s capital university, we transform lives by preparing students to lead, serve, and succeed. Sacramento State will be a welcoming, caring, and inclusive leader in education, innovation, and engagement.” As the regional hub of higher education, Sacramento State is dedicated to learning and student success ; teaching, research, scholarship and creative activity ; justice, diversity, equity and inclusion ; resource development and sustainability ; dedicated community engagement , and wellness and safety . As evidenced by the values embedded in our Hornet Honor Code , Sacramento State is committed to creating an inclusive environment where all faculty, staff, students, and guests are welcome and valued. Our commitment is more than simply ensuring that our campus is free from bias and discrimination, but is one devoted to celebrating many diverse identities, life experiences, and perspectives that enrich our community, teaching and learning. To learn more about why you should join the Hornet Family, please visit the Why Sac State? page. Equal Employment Opportunity California State University, Sacramento is an Affirmative Action/Equal Opportunity Employer and has a strong institutional commitment to the principle of diversity in all areas. We consider qualified applicants for employment without regard to race, color, religion, national origin, age, sex, gender identity/expression, sexual orientation, pregnancy, genetic information, medical condition, marital status, veteran status, or disability. Sacramento State hires only those individuals who are lawfully authorized to accept employment in the United States. It is the policy of California State University, Sacramento to provide reasonable accommodations for qualified persons with disabilities who are employees or applicants for employment. If you need a disability related reasonable accommodation as part of the application and/or interviewing process, visit https://www.csus.edu/administration-business-affairs/human-resources/benefits/reasonable-accomodation.html . The University is committed to creating an education and working environment free from discrimination, sexual harassment, sexual violence, domestic violence, dating violence, and stalking. For more information on mandatory training for new employees, visit https://www.csus.edu/administration-business-affairs/human-resources/learning-development/csu-learn.html . Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act and Campus Fire Safety Right-To-know Act Notification: Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act (Clery Act), the current Annual Security Report (ASR) is available for viewing at https://www.csus.edu/clery . The ASR contains the current security and safety-related policy statements, emergency preparedness and evacuation information, crime prevention and sexual assault prevention information, and drug and alcohol prevention programming. The ASR also contains statistics of Clery Act crimes for Sacramento State for the last three (3) calendar years. Paper copies are available upon request from the Office of Clery Compliance & Training by emailing clery@csus.edu . Under the Clery Act, this position may be designated as a Campus Security Authority (CSA) depending upon the role on campus and/or job duties. If this position is identified by the Director of Clery Compliance & Training as a CSA position, you will be notified via email and will be assigned the appropriate training in CSU Learn. Background Check Disclaimer A background check (including a criminal records check) must be completed satisfactorily before any candidate can be offered a position with California State University, Sacramento. Failure to satisfactorily complete the background check may affect the application status of applicants or continued employment of current California State University, Sacramento employees who apply for the position. COVID19 Vaccination Policy Effective May 2023, per the CSU COVID-19 Vaccination Policy , it is strongly recommended that all California State University, Sacramento employees who are accessing office and campus facilities follow COVID-19 vaccine recommendations adopted by the U.S. Centers for Disease Control and Prevention (CDC) and the California Department of Public Health (CDPH) applicable to their age, medical condition, and other relevant indications. Out of State Employment Sacramento State University, as part of the CSU system, is a State of California Employer. As such, the University requires all employees (up)on date of hire to reside in the State of California. As of January 1, 2022 the CSU Out-of-State Employment Policy prohibits the hiring of employees to perform CSU-related work outside the state of California. Eligibility Verification Candidate must furnish proof of eligibility to work in the U.S. California State University, Sacramento is not a sponsoring agency for staff and management positions (ie. H-1-B Visa). Note to Applicants: Possession of the minimum qualifications does not guarantee an interview unless required by collective bargaining agreement. Advertised: Aug 22 2024 Pacific Daylight Time Applications close: Closing Date/Time:
Cal State University (CSU) Monterey Bay
100 Campus Center, Seaside, CA 93955, USA
Classification: Information Technology Consultant - Expert Hours: Full-time / 40 hours per week FLSA: Exempt Anticipated Hiring Salary Range: $7,871 - $8,095* mo. CSU Salary Schedule *CSUMB provides pay scales representing its good faith estimate of what the university reasonably expects to pay for this position. The pay offered to a selected candidate will be determined on factors such as (but not limited to) the scope and responsibilities of the position, the qualifications of the selected candidate, departmental budget availability, internal equity, and CSU systemwide pay for comparable jobs. Priority Screening Date: Extended to July 15, 2024 Recruitment Status: Open Until Filled ABOUT CSUMB California State University, Monterey Bay is a mid-sized university in California’s Central Coast that grants undergraduate and graduate degrees. Powered by an inspiring Founding Vision Statement , CSUMB is part of the nation’s largest four-year public university system, California State University , which educates nearly 460,000 students every year. With a vibrant, diverse student body of over 7,000 students, CSU Monterey Bay is both a Minority Serving Institution and a Hispanic Serving Institution. Our staff and faculty transform students’ lives with a focus on student success and engagement through experiential learning, service learning, and a strong emphasis on multicultural and global perspectives. CSUMB’s sustainability goal is to be carbon neutral by 2030. The university’s Strategic Plan prioritizes inclusive excellence through recruiting and investing in developing a diverse body of faculty, staff and administrators. Many appreciate living and working close to the shores of beautiful Monterey Bay, with easy access to recreational areas from Big Sur to Santa Cruz. Nearby opportunities for collaborative research include working in the Monterey Bay National Marine Sanctuary and Silicon Valley, and with colleagues at local research universities, including UC Santa Cruz and Stanford University. As one of the 23 campuses in the CSU system, CSUMB offers excellent benefits, including access to below-market-rate rental housing on East Campus, and competitive salaries for faculty and staff. With proximity to the San Francisco Bay Area and San Jose, opportunities for faculty, staff and students are as endless as the shores of the nearby Pacific Ocean. PURPOSE : Under the direction of the AVP for Enrollment Management, the Lead Student Information Technology Analyst serves as a subject matter expert and is responsible for working independently on duties including analyzing data, system planning, implementation and upgrade support, production operation of the Peoplesoft, communications, imaging systems, electronic data and other systems which support the Office of Admissions and the Enrollment Management Division. The Analyst will act as a liaison to the Information Systems/Information Technology campus groups and CMS Chancellor IT Groups, and interact with other campus departments in providing production support, resolving complex system problems, recommending operating policy, and disseminating system information. The Analyst is responsible for working independently analyzing all information technology systems related to Admissions applying extensive expertise and being proactive in developing and implanting solutions. Project nature of work may require irregular work hours any given week. ESSENTIAL DUTIES AND RESPONSIBILITIES include, but are not limited to, the following : Demonstrates advanced and comprehensive technical specialty knowledge of systems supporting the overall Admissions operations, including Oracle/PeopleSoft Campus Solutions (Student Administration) and Salesforce systems. Responsible for a variety of complex analytical and technical functions providing a broad, systems perspective and applying extensive expertise in the development and expansion of enhancements of various components of the student information systems functionality of the Oracle- PeopleSoft/CMS baseline system provided by the CSU system-wide. Advises department users in troubleshooting issues related to assigned systems and processes; prepares and maintains system/operational documentation for various enrollment-related processes; keeps abreast of technical knowledge related to assigned responsibilities and is proactive in developing and implementing solutions that synthesize data information to achieve department goals. Leads the effort for the Admissions Office in developing workflows and control procedures; supports system administration and oversees the development of complex end-user reports; responsible for understanding complex system functions and processes and provides guidance in business process redesign; works closely with Information Technology staff on systems infrastructure, integration and core system programming issues; establishes controls and processes to monitor systems and data integrity. Provides systems support for the application planning/development, testing, installation support, operation, and maintenance of Student Information Systems including Oracle-PeopleSoft Campus Solutions (Student Administration), Salesforce, database/web applications, imaging systems, electronic data interface. Provides direction and/or training and assistance to others in work processes and procedures. Provides lead work direction to the Information Technology Consultant- Career Analyst and the Administrative Analyst/Specialists including responsibility for evaluating and setting work priorities; scheduling and assigning work; reviewing work against standards and providing performance feedback; and determining training needs and training staff. Handles sensitive student issues, while maintaining confidentiality as outlined in the Department of Education Family Educational and Privacy and Education Code, Chapter 13. Assists with Admissions, Recruitment, and other functions that support University goals and objectives as needed. Demonstrates sensitivity to and understanding of diverse academic, socioeconomic, cultural, disability, gender identity, sexual orientation and ethnic backgrounds of community college students, faculty and staff. Provides support for process mapping and other quality initiatives in collaboration with other areas of the Enrollment Management Division; collaborates with other departments to address business issues and develop/refine processes that improve workflow and maximize the use of available technologies. Other Functions : Performs other job-related duties and special projects as assigned. KNOWLEDGE, SKILLS AND ABILITIES : Knowledge: The incumbent possesses an advanced and comprehensive knowledge of a technical specialty and a working knowledge of related specialties and are able to apply this extensive expertise as a generalist or specialist. Knowledge of information technology systems and/or applications, including campuswide systems and multimedia environments, access procedures, networks, and/or databases. Knowledge of data administration principles and techniques. Knowledge of network administration. Knowledge of training theory and practices demonstrated by an ability to develop and deliver technical training and User documentation. Knowledge of statistical and/or research databases. Skills: Proficiency using standard software packages. Demonstrated interpersonal and communication skills in working with users to interpret needs and provide appropriate solutions. Subject matter expertise in a specialized discipline or body of knowledge. Ability: Ability to apply consultative skills to assess user needs and provide appropriate support. Ability to integrate multiple applications and/or systems. Ability to analyze data requirements and research data availability and access methods. Ability to coordinate and implement data exchanges and conversions. MINIMUM QUALIFICATIONS : A basic foundation of knowledge and skills in technical information systems and application program packages is a prerequisite for this position. This foundation would normally be obtained through a bachelor’s degree in computer science, information systems, educational technology, communications, or related fields, or similar certified coursework in applicable fields of study. Working knowledge of automated desktop management tools in an enterprise environment, common software application packages, equipment platforms, reference database systems and sources, and training methods and a basic understanding of networks, data communication, and multimedia systems. Incumbents at the expert level work almost completely independently on the most complex problems and work assignments. Experts are proactive and understand problems from broad, interactive perspective and are able to develop solutions that combine information and ideas in new, unprecedented ways. Incumbents at this level are capable of leading teams and implementation efforts for assigned projects using advanced communication and listening skills. SPECIALIZED SKILLS Demonstrated ability to address the essential functions associated with this position including the knowledge and abilities identified above. Work is performed fairly autonomously under general supervision and requires regularly exercising judgment and discretion to interpret policies, procedures and objectives Demonstrated proficiency and experience with using both MacOS and Windows operating systems. Demonstrated proficiency in the use and management of components of the student information systems functionality of the Oracle- PeopleSoft/CMS baseline system Demonstrated expert-level skill with Student Information Systems including Oracle-PeopleSoft Campus Solutions (Student Administration), Salesforce, database/web applications, imaging systems, electronic data interface. Demonstrated ability to perform consistently in a high volume, dynamic environment, requiring above average attention to detail and direction; establish both short term and long-term priorities, which allow unrelated activities to be conducted concurrently; consistently work effectively, cooperatively, collaboratively and respectfully and with a positive demeanor with faculty, staff and students in both normal and pressure situations; understand, follow and complete direction given by management; assessing situations, developing various solutions, and carrying out the chosen solution; communicate both in writing and verbally to both technical and lay personne l PREFERRED QUALIFICATIONS/DESIRABLE EXPERIENCE : Master's degree in a related field. Five (5)years of progressively responsible admissions administration experience which includes: credentialing analysis; development of training programs; resolution of complex student services problems; and familiarity or experience with personnel, fiscal management, and supervision experience. Ability to understand and utilize the People Soft Administration and Salesforce Systems using various panels and data queries. Experience in public higher education, specifically admissions. Experience in the planning and execution of admissions technology projects is strongly desired. Experience with: PeopleSoft, or other automated student information systems; imaging and document management systems, Salesforce or other customer relationship management systems; Microsoft Office Suite, Google email and calendar, Internet browsers, or equivalent. Technical fluency with Oracle/PeopleSoft, Salesforce, CSU Common Management System or equivalent student information system and document management system; Microsoft Office Professional Suite, and Google mail and calendaring programs. SPECIAL CONDITIONS OF EMPLOYMENT AND POSITION DESIGNATIONS : All offers of employment are contingent upon the successful completion of a background check (including a criminal records check). The person holding this position will have a duty to report to the Campus Title IX Officer information pertaining to discrimination, harassment, sexual misconduct, sexual exploitation, dating violence, domestic violence, stalking, and retaliation and is required to comply with the requirements set forth in CSU Executive Order EO 1095, EO 1096, and EO 1097 as a condition of employment. This position is designated as a Campus Security Authority (CSA). The position is required to participate in training at the direction of the Clery Director and must also promptly report allegations of reportable crimes according to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, its accompanying regulations; the California State Education Code, Chapter 15.5, of the Donahoe Higher Education Act, Section 67380; and the California State University system-wide policy, Code EO 1107. This position has been designated as a sensitive position with access to and responsibility for detailed personally identifiable Level 1 confidential information about students, faculty, staff or alumni that is protected, personal or sensitive as defined in the CSU Information Security Data Classification Standards . This position is required to comply with confidentiality requirements outlined in the Department of Education’s Family Educational Rights and Privacy and California’s Educational Code Chapter 13 regarding sensitive student issues. Must possess and maintain a valid license to drive in the State of California, pass the Defensive Training Class, and be insurable under the University's liability coverage. May require occasional evenings and/or weekend work. PHYSICAL ENVIRONMENT : Office environment with standard equipment and tasks. The position requires working at a computer and desk for extended periods of time. May require travel between campus offices and off-campus locations. The health and safety of our students, faculty, and staff remain our highest priority. While on campus, students, faculty, staff, and the community will be expected to follow all campus safety mandates. BENEFITS/PERKS : CSUMB offers a premium benefit package that includes outstanding vacation, health, dental and vision plans; membership in the California Public Employees Retirement System (CalPERS); and 15 paid holidays a year. For more information, visit Employee Benefits Summary . As a perk, the University Corporation at CSU Monterey Bay provides access to affordable campus housing based on availability; visit Schoonover Employee Housing for more information. APPLICATION PROCEDURE : For full consideration, applicants must complete the required online application prior to the priority screen date found at Careers at CSUMB . Application submissions received after the application screening date will be reviewed at the discretion of the University. Materials submitted become the property of CSUMB and will not be returned. CSUMB is not a sponsoring agency for staff or management positions. Reasonable accommodations will be provided for qualified applicants with disabilities who self-disclose by contacting Human Resources at (831) 582-3389 or emailing humanresources@csumb.edu . All employees must be eligible for employment in the U.S. GENERAL INFORMATION : CSUMB hires only individuals lawfully authorized to work in the United States and is an E-Verify employer. In compliance with federal crime awareness and campus security legislation, including the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics, you can view the notice of availability and access the Cal State University, Monterey Bay annual security and fire safety reports at https://csumb.edu/clery/asr-and-fsr-notices-availability/ . CSUMB is a smoke and tobacco-free campus. EQUAL OPPORTUNITY EMPLOYER : CSUMB is an Equal Opportunity employer seeking to recruit and support a broadly diverse community of faculty and staff. We value and celebrate diversity in all its forms and strive to foster an inclusive culture built on respect that affirms inter-group relations and builds cohesion. We consider qualified applicants for employment for their anticipated contributions and without regard to race, color, religion, national origin, age, gender, gender identity or expression, sexual orientation, genetic information, medical condition, pregnancy, marital status, veteran status, or disability. Advertised: Jun 12 2024 Pacific Daylight Time Applications close: Closing Date/Time:
Jul 14, 2024
Classification: Information Technology Consultant - Expert Hours: Full-time / 40 hours per week FLSA: Exempt Anticipated Hiring Salary Range: $7,871 - $8,095* mo. CSU Salary Schedule *CSUMB provides pay scales representing its good faith estimate of what the university reasonably expects to pay for this position. The pay offered to a selected candidate will be determined on factors such as (but not limited to) the scope and responsibilities of the position, the qualifications of the selected candidate, departmental budget availability, internal equity, and CSU systemwide pay for comparable jobs. Priority Screening Date: Extended to July 15, 2024 Recruitment Status: Open Until Filled ABOUT CSUMB California State University, Monterey Bay is a mid-sized university in California’s Central Coast that grants undergraduate and graduate degrees. Powered by an inspiring Founding Vision Statement , CSUMB is part of the nation’s largest four-year public university system, California State University , which educates nearly 460,000 students every year. With a vibrant, diverse student body of over 7,000 students, CSU Monterey Bay is both a Minority Serving Institution and a Hispanic Serving Institution. Our staff and faculty transform students’ lives with a focus on student success and engagement through experiential learning, service learning, and a strong emphasis on multicultural and global perspectives. CSUMB’s sustainability goal is to be carbon neutral by 2030. The university’s Strategic Plan prioritizes inclusive excellence through recruiting and investing in developing a diverse body of faculty, staff and administrators. Many appreciate living and working close to the shores of beautiful Monterey Bay, with easy access to recreational areas from Big Sur to Santa Cruz. Nearby opportunities for collaborative research include working in the Monterey Bay National Marine Sanctuary and Silicon Valley, and with colleagues at local research universities, including UC Santa Cruz and Stanford University. As one of the 23 campuses in the CSU system, CSUMB offers excellent benefits, including access to below-market-rate rental housing on East Campus, and competitive salaries for faculty and staff. With proximity to the San Francisco Bay Area and San Jose, opportunities for faculty, staff and students are as endless as the shores of the nearby Pacific Ocean. PURPOSE : Under the direction of the AVP for Enrollment Management, the Lead Student Information Technology Analyst serves as a subject matter expert and is responsible for working independently on duties including analyzing data, system planning, implementation and upgrade support, production operation of the Peoplesoft, communications, imaging systems, electronic data and other systems which support the Office of Admissions and the Enrollment Management Division. The Analyst will act as a liaison to the Information Systems/Information Technology campus groups and CMS Chancellor IT Groups, and interact with other campus departments in providing production support, resolving complex system problems, recommending operating policy, and disseminating system information. The Analyst is responsible for working independently analyzing all information technology systems related to Admissions applying extensive expertise and being proactive in developing and implanting solutions. Project nature of work may require irregular work hours any given week. ESSENTIAL DUTIES AND RESPONSIBILITIES include, but are not limited to, the following : Demonstrates advanced and comprehensive technical specialty knowledge of systems supporting the overall Admissions operations, including Oracle/PeopleSoft Campus Solutions (Student Administration) and Salesforce systems. Responsible for a variety of complex analytical and technical functions providing a broad, systems perspective and applying extensive expertise in the development and expansion of enhancements of various components of the student information systems functionality of the Oracle- PeopleSoft/CMS baseline system provided by the CSU system-wide. Advises department users in troubleshooting issues related to assigned systems and processes; prepares and maintains system/operational documentation for various enrollment-related processes; keeps abreast of technical knowledge related to assigned responsibilities and is proactive in developing and implementing solutions that synthesize data information to achieve department goals. Leads the effort for the Admissions Office in developing workflows and control procedures; supports system administration and oversees the development of complex end-user reports; responsible for understanding complex system functions and processes and provides guidance in business process redesign; works closely with Information Technology staff on systems infrastructure, integration and core system programming issues; establishes controls and processes to monitor systems and data integrity. Provides systems support for the application planning/development, testing, installation support, operation, and maintenance of Student Information Systems including Oracle-PeopleSoft Campus Solutions (Student Administration), Salesforce, database/web applications, imaging systems, electronic data interface. Provides direction and/or training and assistance to others in work processes and procedures. Provides lead work direction to the Information Technology Consultant- Career Analyst and the Administrative Analyst/Specialists including responsibility for evaluating and setting work priorities; scheduling and assigning work; reviewing work against standards and providing performance feedback; and determining training needs and training staff. Handles sensitive student issues, while maintaining confidentiality as outlined in the Department of Education Family Educational and Privacy and Education Code, Chapter 13. Assists with Admissions, Recruitment, and other functions that support University goals and objectives as needed. Demonstrates sensitivity to and understanding of diverse academic, socioeconomic, cultural, disability, gender identity, sexual orientation and ethnic backgrounds of community college students, faculty and staff. Provides support for process mapping and other quality initiatives in collaboration with other areas of the Enrollment Management Division; collaborates with other departments to address business issues and develop/refine processes that improve workflow and maximize the use of available technologies. Other Functions : Performs other job-related duties and special projects as assigned. KNOWLEDGE, SKILLS AND ABILITIES : Knowledge: The incumbent possesses an advanced and comprehensive knowledge of a technical specialty and a working knowledge of related specialties and are able to apply this extensive expertise as a generalist or specialist. Knowledge of information technology systems and/or applications, including campuswide systems and multimedia environments, access procedures, networks, and/or databases. Knowledge of data administration principles and techniques. Knowledge of network administration. Knowledge of training theory and practices demonstrated by an ability to develop and deliver technical training and User documentation. Knowledge of statistical and/or research databases. Skills: Proficiency using standard software packages. Demonstrated interpersonal and communication skills in working with users to interpret needs and provide appropriate solutions. Subject matter expertise in a specialized discipline or body of knowledge. Ability: Ability to apply consultative skills to assess user needs and provide appropriate support. Ability to integrate multiple applications and/or systems. Ability to analyze data requirements and research data availability and access methods. Ability to coordinate and implement data exchanges and conversions. MINIMUM QUALIFICATIONS : A basic foundation of knowledge and skills in technical information systems and application program packages is a prerequisite for this position. This foundation would normally be obtained through a bachelor’s degree in computer science, information systems, educational technology, communications, or related fields, or similar certified coursework in applicable fields of study. Working knowledge of automated desktop management tools in an enterprise environment, common software application packages, equipment platforms, reference database systems and sources, and training methods and a basic understanding of networks, data communication, and multimedia systems. Incumbents at the expert level work almost completely independently on the most complex problems and work assignments. Experts are proactive and understand problems from broad, interactive perspective and are able to develop solutions that combine information and ideas in new, unprecedented ways. Incumbents at this level are capable of leading teams and implementation efforts for assigned projects using advanced communication and listening skills. SPECIALIZED SKILLS Demonstrated ability to address the essential functions associated with this position including the knowledge and abilities identified above. Work is performed fairly autonomously under general supervision and requires regularly exercising judgment and discretion to interpret policies, procedures and objectives Demonstrated proficiency and experience with using both MacOS and Windows operating systems. Demonstrated proficiency in the use and management of components of the student information systems functionality of the Oracle- PeopleSoft/CMS baseline system Demonstrated expert-level skill with Student Information Systems including Oracle-PeopleSoft Campus Solutions (Student Administration), Salesforce, database/web applications, imaging systems, electronic data interface. Demonstrated ability to perform consistently in a high volume, dynamic environment, requiring above average attention to detail and direction; establish both short term and long-term priorities, which allow unrelated activities to be conducted concurrently; consistently work effectively, cooperatively, collaboratively and respectfully and with a positive demeanor with faculty, staff and students in both normal and pressure situations; understand, follow and complete direction given by management; assessing situations, developing various solutions, and carrying out the chosen solution; communicate both in writing and verbally to both technical and lay personne l PREFERRED QUALIFICATIONS/DESIRABLE EXPERIENCE : Master's degree in a related field. Five (5)years of progressively responsible admissions administration experience which includes: credentialing analysis; development of training programs; resolution of complex student services problems; and familiarity or experience with personnel, fiscal management, and supervision experience. Ability to understand and utilize the People Soft Administration and Salesforce Systems using various panels and data queries. Experience in public higher education, specifically admissions. Experience in the planning and execution of admissions technology projects is strongly desired. Experience with: PeopleSoft, or other automated student information systems; imaging and document management systems, Salesforce or other customer relationship management systems; Microsoft Office Suite, Google email and calendar, Internet browsers, or equivalent. Technical fluency with Oracle/PeopleSoft, Salesforce, CSU Common Management System or equivalent student information system and document management system; Microsoft Office Professional Suite, and Google mail and calendaring programs. SPECIAL CONDITIONS OF EMPLOYMENT AND POSITION DESIGNATIONS : All offers of employment are contingent upon the successful completion of a background check (including a criminal records check). The person holding this position will have a duty to report to the Campus Title IX Officer information pertaining to discrimination, harassment, sexual misconduct, sexual exploitation, dating violence, domestic violence, stalking, and retaliation and is required to comply with the requirements set forth in CSU Executive Order EO 1095, EO 1096, and EO 1097 as a condition of employment. This position is designated as a Campus Security Authority (CSA). The position is required to participate in training at the direction of the Clery Director and must also promptly report allegations of reportable crimes according to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, its accompanying regulations; the California State Education Code, Chapter 15.5, of the Donahoe Higher Education Act, Section 67380; and the California State University system-wide policy, Code EO 1107. This position has been designated as a sensitive position with access to and responsibility for detailed personally identifiable Level 1 confidential information about students, faculty, staff or alumni that is protected, personal or sensitive as defined in the CSU Information Security Data Classification Standards . This position is required to comply with confidentiality requirements outlined in the Department of Education’s Family Educational Rights and Privacy and California’s Educational Code Chapter 13 regarding sensitive student issues. Must possess and maintain a valid license to drive in the State of California, pass the Defensive Training Class, and be insurable under the University's liability coverage. May require occasional evenings and/or weekend work. PHYSICAL ENVIRONMENT : Office environment with standard equipment and tasks. The position requires working at a computer and desk for extended periods of time. May require travel between campus offices and off-campus locations. The health and safety of our students, faculty, and staff remain our highest priority. While on campus, students, faculty, staff, and the community will be expected to follow all campus safety mandates. BENEFITS/PERKS : CSUMB offers a premium benefit package that includes outstanding vacation, health, dental and vision plans; membership in the California Public Employees Retirement System (CalPERS); and 15 paid holidays a year. For more information, visit Employee Benefits Summary . As a perk, the University Corporation at CSU Monterey Bay provides access to affordable campus housing based on availability; visit Schoonover Employee Housing for more information. APPLICATION PROCEDURE : For full consideration, applicants must complete the required online application prior to the priority screen date found at Careers at CSUMB . Application submissions received after the application screening date will be reviewed at the discretion of the University. Materials submitted become the property of CSUMB and will not be returned. CSUMB is not a sponsoring agency for staff or management positions. Reasonable accommodations will be provided for qualified applicants with disabilities who self-disclose by contacting Human Resources at (831) 582-3389 or emailing humanresources@csumb.edu . All employees must be eligible for employment in the U.S. GENERAL INFORMATION : CSUMB hires only individuals lawfully authorized to work in the United States and is an E-Verify employer. In compliance with federal crime awareness and campus security legislation, including the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics, you can view the notice of availability and access the Cal State University, Monterey Bay annual security and fire safety reports at https://csumb.edu/clery/asr-and-fsr-notices-availability/ . CSUMB is a smoke and tobacco-free campus. EQUAL OPPORTUNITY EMPLOYER : CSUMB is an Equal Opportunity employer seeking to recruit and support a broadly diverse community of faculty and staff. We value and celebrate diversity in all its forms and strive to foster an inclusive culture built on respect that affirms inter-group relations and builds cohesion. We consider qualified applicants for employment for their anticipated contributions and without regard to race, color, religion, national origin, age, gender, gender identity or expression, sexual orientation, genetic information, medical condition, pregnancy, marital status, veteran status, or disability. Advertised: Jun 12 2024 Pacific Daylight Time Applications close: Closing Date/Time:
Cal State University (CSU) San Jose
1 Washington Street, San Jose, CA 95192, USA
Job Summary Reporting to the Director of Financial Aid and Scholarships Office and receiving work lead direction from the Assistant Director of Scholarship Programs, the Scholarship Analyst supports the San Jose State Scholarship Program by assisting in the implementation, administration, and monitoring of programs, processes, and communications. This position is responsible for maintaining applicant and scholar information, providing information and resources to both internal and external customers, and providing general administrative support to the office. This position also provides operational support to the Operations and Customer Service for the Financial Aid and Scholarship Office. Key Responsibilities Utilize and update FileMaker Pro layout to ensure proper student data import supporting Blackbaud Manage, analyze, and operate weekly data import files of all students/applicants and faculty/staff using PeopleSoft module to maintain proper operation of the scholarship platform. Troubleshoot with technical staff to manipulate queries for Blackbaud student data import files. Manage, develop, and maintain the SJSU Scholarship platform, Blackbaud, of all criteria, applicant questions, review groups, references, communications, and award history Analyze and implement new features and functionality resulting from upgrades and new releases from Blackbaud Coordinate and evaluate new scholarship applications in the online scholarship application platform to provide a standardized format for the core elements common to all applications Respond to departmental scholarship email inquiries in a timely and efficient manner Sends and receives routine correspondence Assists the Assistant Director with ongoing projects related to the scholarship process and timely implementation and completion Prepares and ensures that all donor direct checks are logged in the FileMaker database Maintains general knowledge of all federal and state Financial Aid programs including grants, loans and work-study with ability to explain the processes Knowledge, Skills & Abilities Ability to communicate with constituents in a professional and respectful manner Thorough knowledge of English grammar, business writing, punctuation, and spelling Ability to compose and appropriately format correspondence and reports Ability to perform standard business math, such as calculate ratios and percentages, track financial data, and make simple projections Working knowledge of software applications, such as word processing, spreadsheets, graphics, and database management. Ability to learn PeopleSoft and use a broader range of technology, systems, and packages General knowledge of applicable university policies and procedures Working knowledge of budget policies and procedures Ability to perform accurately in a detail-oriented environment Ability to handle multiple work priorities, and organize and plan work and projects Ability to coordinate and prioritize multiple administrative and clerical tasks for a variety of policies and procedures where specific guidelines may not exist Ability to handle effectively a broader range of interpersonal contacts, including those at a higher level and those sensitive in nature Ability to maintain confidentiality and appropriately handle sensitive communications with employees and external agencies Strong oral communication skills. Must possess excellent customer service and public relations skills Required Qualifications A Bachelor's degree and/or equivalent training Administrative work experience involving study, analysis, and/or evaluation leading to the development or improvement of administrative policies, procedures, practices, or programs Preferred Qualifications Bachelor’s degree Two (2) years of professional work experience in student services or related field Two (2) years of experience in a high-volume setting providing excellent customer service in higher education or related environment Detailed knowledge of databases (i.e.: SIS, Banner, PeopleSoft, FileMaker Pro, Excel Spreadsheet) or comparable databases Strong written and oral communication skills Compensation Classification: Administrative Analyst/Specialist - Non-Exempt Anticipated Hiring Range: $5,250/month - $5,725/month CSU Salary Range: $3,879/month - $7,488/month San José State University offers employees a comprehensive benefits package typically worth 30-35% of your base salary. For more information on programs available, please see the Employee Benefits Summary . Application Procedure Click Apply Now to complete the SJSU Online Employment Application and attach the following documents: Resume Letter of Interest All applicants must apply within the specified application period: September 25, 2024 through October 10, 2024 . This position is open until filled; however, applications received after screening has begun will be considered at the discretion of the university. Contact Information University Personnel jobs@sjsu.edu 408-924-2252 CSU Vaccination Policy The CSU strongly recommends that all individuals who access any in-person program or activity (on- or off-campus) operated or controlled by the University follow COVID-19 vaccine recommendations adopted by the U.S. Centers for Disease Control and Prevention (CDC) and the California Department of Public Health (CDPH) applicable to their age, medical condition, and other relevant indications and comply with other safety measures established by each campus. The system wide policy can be found at https://calstate.policystat.com/policy/9779821/latest/ and questions may be sent to jobs@sjsu.edu . Additional Information Satisfactory completion of a background check (including a criminal records check) is required for employment. SJSU will issue a contingent offer of employment to the selected candidate, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current CSU employee who was offered the position on a contingent basis. The standard background check includes: criminal check, employment and education verification. Depending on the position, a motor vehicle and/or credit check may be required. All background checks are conducted through the university's third party vendor, Accurate Background. Some positions may also require fingerprinting. SJSU will pay all costs associated with this procedure. Evidence of required degree(s) or certification(s) will be required at time of hire. SJSU IS NOT A SPONSORING AGENCY FOR STAFF OR MANAGEMENT POSITIONS. (e.g. H1-B VISAS) All San José State University employees are considered mandated reporters under the California Child Abuse and Neglect Reporting Act and are required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. Incumbent is also required to promptly report any knowledge of a possible Title IX related incident to the Title IX Office or report any discrimination, harassment, and/or retaliation to the Office of Equal Opportunity. Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act and Campus Housing Fire Safety Notification: Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, the Annual Security Report (ASR) is also now available for viewing at https://www.sjsu.edu/clery/docs/SJSU-Annual-Security-Report.pdf. The ASR contains the current security and safety-related policy statements, emergency preparedness and evacuation information, crime prevention and Sexual Assault prevention information, and information about drug and alcohol prevention programming. The ASR also contains statistics of Clery crimes for San José State University locations for the three most recent calendar years. A paper copy of the ASR is available upon request by contacting the Office of the Clery Director by phone at 408-924-1501 or by email at clerycompliance@sjsu.edu . Pursuant to the Higher Education Opportunity Act, the Annual Fire Safety Report (AFSR) is also available for viewing at https://www.sjsu.edu/clery/docs/SJSU-Annual-Fire-Safety-Report.pdf . The purpose of this report is to disclose statistics for fires that occurred within SJSU on-campus housing facilities for the three most recent calendar years, and to distribute fire safety policies and procedures intended to promote safety on Campus. A paper copy of the AFSR is available upon request by contacting the Housing Office by phone at 408-795-5600 or by email at uhs-frontdesk@sjsu.edu . Campus Security Authority - In accordance with the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act (Clery Act) and CSU systemwide policy, this position is subject to ongoing review for designation as a Campus Security Authority. Individuals that are designated as Campus Security Authorities are required to immediately report Clery incidents to the institution and complete Clery Act training as determined by the university Clery Director. Equal Employment Statement San José State University (SJSU) is an Equal Opportunity/Affirmative Action employer committed to nondiscrimination on the basis of age, ancestry, citizenship status, color, creed, disability, ethnicity, gender, genetic information, marital status, medical condition, national origin, race, religion or lack thereof, sex, sexual orientation, transgender, or protected veteran status consistent with applicable federal and state laws. This policy applies to all SJSU students, faculty and staff programs and activities. Title IX of the Education Amendments of 1972, and certain other federal and state laws, prohibit discrimination on the basis of sex in all education programs and activities operated by the university (both on and off campus). Advertised: Sep 25 2024 Pacific Daylight Time Applications close: Closing Date/Time:
Sep 26, 2024
Job Summary Reporting to the Director of Financial Aid and Scholarships Office and receiving work lead direction from the Assistant Director of Scholarship Programs, the Scholarship Analyst supports the San Jose State Scholarship Program by assisting in the implementation, administration, and monitoring of programs, processes, and communications. This position is responsible for maintaining applicant and scholar information, providing information and resources to both internal and external customers, and providing general administrative support to the office. This position also provides operational support to the Operations and Customer Service for the Financial Aid and Scholarship Office. Key Responsibilities Utilize and update FileMaker Pro layout to ensure proper student data import supporting Blackbaud Manage, analyze, and operate weekly data import files of all students/applicants and faculty/staff using PeopleSoft module to maintain proper operation of the scholarship platform. Troubleshoot with technical staff to manipulate queries for Blackbaud student data import files. Manage, develop, and maintain the SJSU Scholarship platform, Blackbaud, of all criteria, applicant questions, review groups, references, communications, and award history Analyze and implement new features and functionality resulting from upgrades and new releases from Blackbaud Coordinate and evaluate new scholarship applications in the online scholarship application platform to provide a standardized format for the core elements common to all applications Respond to departmental scholarship email inquiries in a timely and efficient manner Sends and receives routine correspondence Assists the Assistant Director with ongoing projects related to the scholarship process and timely implementation and completion Prepares and ensures that all donor direct checks are logged in the FileMaker database Maintains general knowledge of all federal and state Financial Aid programs including grants, loans and work-study with ability to explain the processes Knowledge, Skills & Abilities Ability to communicate with constituents in a professional and respectful manner Thorough knowledge of English grammar, business writing, punctuation, and spelling Ability to compose and appropriately format correspondence and reports Ability to perform standard business math, such as calculate ratios and percentages, track financial data, and make simple projections Working knowledge of software applications, such as word processing, spreadsheets, graphics, and database management. Ability to learn PeopleSoft and use a broader range of technology, systems, and packages General knowledge of applicable university policies and procedures Working knowledge of budget policies and procedures Ability to perform accurately in a detail-oriented environment Ability to handle multiple work priorities, and organize and plan work and projects Ability to coordinate and prioritize multiple administrative and clerical tasks for a variety of policies and procedures where specific guidelines may not exist Ability to handle effectively a broader range of interpersonal contacts, including those at a higher level and those sensitive in nature Ability to maintain confidentiality and appropriately handle sensitive communications with employees and external agencies Strong oral communication skills. Must possess excellent customer service and public relations skills Required Qualifications A Bachelor's degree and/or equivalent training Administrative work experience involving study, analysis, and/or evaluation leading to the development or improvement of administrative policies, procedures, practices, or programs Preferred Qualifications Bachelor’s degree Two (2) years of professional work experience in student services or related field Two (2) years of experience in a high-volume setting providing excellent customer service in higher education or related environment Detailed knowledge of databases (i.e.: SIS, Banner, PeopleSoft, FileMaker Pro, Excel Spreadsheet) or comparable databases Strong written and oral communication skills Compensation Classification: Administrative Analyst/Specialist - Non-Exempt Anticipated Hiring Range: $5,250/month - $5,725/month CSU Salary Range: $3,879/month - $7,488/month San José State University offers employees a comprehensive benefits package typically worth 30-35% of your base salary. For more information on programs available, please see the Employee Benefits Summary . Application Procedure Click Apply Now to complete the SJSU Online Employment Application and attach the following documents: Resume Letter of Interest All applicants must apply within the specified application period: September 25, 2024 through October 10, 2024 . This position is open until filled; however, applications received after screening has begun will be considered at the discretion of the university. Contact Information University Personnel jobs@sjsu.edu 408-924-2252 CSU Vaccination Policy The CSU strongly recommends that all individuals who access any in-person program or activity (on- or off-campus) operated or controlled by the University follow COVID-19 vaccine recommendations adopted by the U.S. Centers for Disease Control and Prevention (CDC) and the California Department of Public Health (CDPH) applicable to their age, medical condition, and other relevant indications and comply with other safety measures established by each campus. The system wide policy can be found at https://calstate.policystat.com/policy/9779821/latest/ and questions may be sent to jobs@sjsu.edu . Additional Information Satisfactory completion of a background check (including a criminal records check) is required for employment. SJSU will issue a contingent offer of employment to the selected candidate, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current CSU employee who was offered the position on a contingent basis. The standard background check includes: criminal check, employment and education verification. Depending on the position, a motor vehicle and/or credit check may be required. All background checks are conducted through the university's third party vendor, Accurate Background. Some positions may also require fingerprinting. SJSU will pay all costs associated with this procedure. Evidence of required degree(s) or certification(s) will be required at time of hire. SJSU IS NOT A SPONSORING AGENCY FOR STAFF OR MANAGEMENT POSITIONS. (e.g. H1-B VISAS) All San José State University employees are considered mandated reporters under the California Child Abuse and Neglect Reporting Act and are required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. Incumbent is also required to promptly report any knowledge of a possible Title IX related incident to the Title IX Office or report any discrimination, harassment, and/or retaliation to the Office of Equal Opportunity. Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act and Campus Housing Fire Safety Notification: Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, the Annual Security Report (ASR) is also now available for viewing at https://www.sjsu.edu/clery/docs/SJSU-Annual-Security-Report.pdf. The ASR contains the current security and safety-related policy statements, emergency preparedness and evacuation information, crime prevention and Sexual Assault prevention information, and information about drug and alcohol prevention programming. The ASR also contains statistics of Clery crimes for San José State University locations for the three most recent calendar years. A paper copy of the ASR is available upon request by contacting the Office of the Clery Director by phone at 408-924-1501 or by email at clerycompliance@sjsu.edu . Pursuant to the Higher Education Opportunity Act, the Annual Fire Safety Report (AFSR) is also available for viewing at https://www.sjsu.edu/clery/docs/SJSU-Annual-Fire-Safety-Report.pdf . The purpose of this report is to disclose statistics for fires that occurred within SJSU on-campus housing facilities for the three most recent calendar years, and to distribute fire safety policies and procedures intended to promote safety on Campus. A paper copy of the AFSR is available upon request by contacting the Housing Office by phone at 408-795-5600 or by email at uhs-frontdesk@sjsu.edu . Campus Security Authority - In accordance with the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act (Clery Act) and CSU systemwide policy, this position is subject to ongoing review for designation as a Campus Security Authority. Individuals that are designated as Campus Security Authorities are required to immediately report Clery incidents to the institution and complete Clery Act training as determined by the university Clery Director. Equal Employment Statement San José State University (SJSU) is an Equal Opportunity/Affirmative Action employer committed to nondiscrimination on the basis of age, ancestry, citizenship status, color, creed, disability, ethnicity, gender, genetic information, marital status, medical condition, national origin, race, religion or lack thereof, sex, sexual orientation, transgender, or protected veteran status consistent with applicable federal and state laws. This policy applies to all SJSU students, faculty and staff programs and activities. Title IX of the Education Amendments of 1972, and certain other federal and state laws, prohibit discrimination on the basis of sex in all education programs and activities operated by the university (both on and off campus). Advertised: Sep 25 2024 Pacific Daylight Time Applications close: Closing Date/Time:
Cal State University (CSU) San Jose
1 Washington Street, San Jose, CA 95192, USA
Job Summary Reporting to the Interim Director, UP Operations and receiving work lead from the Benefits Services Lead, the Benefits Services Analyst performs duties under general supervision, but works independently to provide benefits support for all university employees. Develops, plans and implements benefit programs, guidelines and participates in special projects in support of the Unit. Key Responsibilities Perform the full range of work related to the administration of employee benefits, leave and retirement programs. Research, analyze, and resolve benefit related problems ranging from routine to moderate complexity. Maintain data in automated information systems and generate reports as requested. Prepare and process various benefit plan documents and information. Maintain confidential employee benefit files and records. Certify pertinent information in MyCalPERS. Maintain and key data into PIMS for the Affordable Care Act (ACA) for all employees. Establish and maintain business relationships with various vendors, insurance carriers, and State agencies utilized to investigate benefit related discrepancies. Interact with campus employees daily to resolve a variety of benefit related issues in a timely manner. Provide benefits expertise and services to retiring university employees. Work with third party administrators and insurance carriers to resolve employee benefit issues. Participate in the new employee benefits orientation process. Prepare and or assist in all aspects of the annual Open Enrollment period as well as campus Benefits Fair. Participate in benefits program related projects on a seasonal and or cyclical basis as assigned. Knowledge, Skills & Abilities Thorough knowledge of general HR methods, procedures and practices Working knowledge of software applications Demonstrated strong oral communication skills Ability to communicate with constituents in a professional and respectful manner Excellent customer service and public relations skills Ability to learn employee health benefit plan administration practices and procedures Ability to define problems, establish facts, collect data, draw valid conclusions, and to effectively present information when responding to questions from internal and external customers Ability to establish and maintain business relationships with providers Ability to interpret technical procedures or regulations related to typical health plan and leave programs Ability to compose and appropriately format correspondence and reports Ability to learn and establish expertise with MyCALPERS, PIMS, and PeopleSoft HR software Ability to handle multiple work priorities Ability to maintain confidentiality and appropriately handle sensitive communications with employees and external agencies Ability to quickly learn and apply a variety of state, federal, CSU, and SJSU policies and procedures Required Qualifications A bachelor's degree and/or equivalent training Administrative work experience involving study, analysis, and/or evaluation leading to the development or improvement of administrative policies, procedures, practices, or programs Preferred Qualifications Two years of progressively responsible full-time benefits administration or employee leave program administration; Experience in benefits administration in the CSU system or any other benefits administration experience; Experience with PIMS, PeopleSoft/Oracle, MyCALPERS databases; Experience delivering presentations, training and orientations; Two years of customer service where handling of sensitive and confidential matters was required Compensation Classification: Administrative Analyst/Specialist - Nonexempt Anticipated Hiring Range: $5,400/month - $5,600/month CSU Salary Range: $3,694/month - $7,131/month San José State University offers employees a comprehensive benefits package typically worth 30-35% of your base salary. For more information on programs available, please see the Employee Benefits Summary . Application Procedure Click Apply Now to complete the SJSU Online Employment Application and attach the following documents: Resume Letter of Interest All applicants must apply within the specified application period: June 18, 2024 through July 2, 2024 . This position is open until filled; however, applications received after screening has begun will be considered at the discretion of the university. Contact Information University Personnel jobs@sjsu.edu 408-924-2252 CSU Vaccination Policy The CSU strongly recommends that all individuals who access any in-person program or activity (on- or off-campus) operated or controlled by the University follow COVID-19 vaccine recommendations adopted by the U.S. Centers for Disease Control and Prevention (CDC) and the California Department of Public Health (CDPH) applicable to their age, medical condition, and other relevant indications and comply with other safety measures established by each campus. The system wide policy can be found at https://calstate.policystat.com/policy/9779821/latest/ and questions may be sent to jobs@sjsu.edu . Additional Information Satisfactory completion of a background check (including a criminal records check) is required for employment. SJSU will issue a contingent offer of employment to the selected candidate, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current CSU employee who was offered the position on a contingent basis. The standard background check includes: criminal check, employment and education verification. Depending on the position, a motor vehicle and/or credit check may be required. All background checks are conducted through the university's third party vendor, Accurate Background. Some positions may also require fingerprinting. SJSU will pay all costs associated with this procedure. Evidence of required degree(s) or certification(s) will be required at time of hire. SJSU IS NOT A SPONSORING AGENCY FOR STAFF OR MANAGEMENT POSITIONS. (e.g. H1-B VISAS) All San José State University employees are considered mandated reporters under the California Child Abuse and Neglect Reporting Act and are required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. Incumbent is also required to promptly report any knowledge of a possible Title IX related incident to the Title IX Office or report any discrimination, harassment, and/or retaliation to the Office of Equal Opportunity. Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act and Campus Housing Fire Safety Notification: Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, the Annual Security Report (ASR) is also now available for viewing at https://www.sjsu.edu/clery/docs/SJSU-Annual-Security-Report.pdf. The ASR contains the current security and safety-related policy statements, emergency preparedness and evacuation information, crime prevention and Sexual Assault prevention information, and information about drug and alcohol prevention programming. The ASR also contains statistics of Clery crimes for San José State University locations for the three most recent calendar years. A paper copy of the ASR is available upon request by contacting the Office of the Clery Director by phone at 408-924-1501 or by email at clerycompliance@sjsu.edu . Pursuant to the Higher Education Opportunity Act, the Annual Fire Safety Report (AFSR) is also available for viewing at https://www.sjsu.edu/clery/docs/SJSU-Annual-Fire-Safety-Report.pdf . The purpose of this report is to disclose statistics for fires that occurred within SJSU on-campus housing facilities for the three most recent calendar years, and to distribute fire safety policies and procedures intended to promote safety on Campus. A paper copy of the AFSR is available upon request by contacting the Housing Office by phone at 408-795-5600 or by email at uhs-frontdesk@sjsu.edu . Campus Security Authority - In accordance with the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act (Clery Act) and CSU systemwide policy, this position is subject to ongoing review for designation as a Campus Security Authority. Individuals that are designated as Campus Security Authorities are required to immediately report Clery incidents to the institution and complete Clery Act training as determined by the university Clery Director. Equal Employment Statement San José State University (SJSU) is an Equal Opportunity/Affirmative Action employer committed to nondiscrimination on the basis of age, ancestry, citizenship status, color, creed, disability, ethnicity, gender, genetic information, marital status, medical condition, national origin, race, religion or lack thereof, sex, sexual orientation, transgender, or protected veteran status consistent with applicable federal and state laws. This policy applies to all SJSU students, faculty and staff programs and activities. Title IX of the Education Amendments of 1972, and certain other federal and state laws, prohibit discrimination on the basis of sex in all education programs and activities operated by the university (both on and off campus). Advertised: Jun 18 2024 Pacific Daylight Time Applications close: Closing Date/Time:
Jul 14, 2024
Job Summary Reporting to the Interim Director, UP Operations and receiving work lead from the Benefits Services Lead, the Benefits Services Analyst performs duties under general supervision, but works independently to provide benefits support for all university employees. Develops, plans and implements benefit programs, guidelines and participates in special projects in support of the Unit. Key Responsibilities Perform the full range of work related to the administration of employee benefits, leave and retirement programs. Research, analyze, and resolve benefit related problems ranging from routine to moderate complexity. Maintain data in automated information systems and generate reports as requested. Prepare and process various benefit plan documents and information. Maintain confidential employee benefit files and records. Certify pertinent information in MyCalPERS. Maintain and key data into PIMS for the Affordable Care Act (ACA) for all employees. Establish and maintain business relationships with various vendors, insurance carriers, and State agencies utilized to investigate benefit related discrepancies. Interact with campus employees daily to resolve a variety of benefit related issues in a timely manner. Provide benefits expertise and services to retiring university employees. Work with third party administrators and insurance carriers to resolve employee benefit issues. Participate in the new employee benefits orientation process. Prepare and or assist in all aspects of the annual Open Enrollment period as well as campus Benefits Fair. Participate in benefits program related projects on a seasonal and or cyclical basis as assigned. Knowledge, Skills & Abilities Thorough knowledge of general HR methods, procedures and practices Working knowledge of software applications Demonstrated strong oral communication skills Ability to communicate with constituents in a professional and respectful manner Excellent customer service and public relations skills Ability to learn employee health benefit plan administration practices and procedures Ability to define problems, establish facts, collect data, draw valid conclusions, and to effectively present information when responding to questions from internal and external customers Ability to establish and maintain business relationships with providers Ability to interpret technical procedures or regulations related to typical health plan and leave programs Ability to compose and appropriately format correspondence and reports Ability to learn and establish expertise with MyCALPERS, PIMS, and PeopleSoft HR software Ability to handle multiple work priorities Ability to maintain confidentiality and appropriately handle sensitive communications with employees and external agencies Ability to quickly learn and apply a variety of state, federal, CSU, and SJSU policies and procedures Required Qualifications A bachelor's degree and/or equivalent training Administrative work experience involving study, analysis, and/or evaluation leading to the development or improvement of administrative policies, procedures, practices, or programs Preferred Qualifications Two years of progressively responsible full-time benefits administration or employee leave program administration; Experience in benefits administration in the CSU system or any other benefits administration experience; Experience with PIMS, PeopleSoft/Oracle, MyCALPERS databases; Experience delivering presentations, training and orientations; Two years of customer service where handling of sensitive and confidential matters was required Compensation Classification: Administrative Analyst/Specialist - Nonexempt Anticipated Hiring Range: $5,400/month - $5,600/month CSU Salary Range: $3,694/month - $7,131/month San José State University offers employees a comprehensive benefits package typically worth 30-35% of your base salary. For more information on programs available, please see the Employee Benefits Summary . Application Procedure Click Apply Now to complete the SJSU Online Employment Application and attach the following documents: Resume Letter of Interest All applicants must apply within the specified application period: June 18, 2024 through July 2, 2024 . This position is open until filled; however, applications received after screening has begun will be considered at the discretion of the university. Contact Information University Personnel jobs@sjsu.edu 408-924-2252 CSU Vaccination Policy The CSU strongly recommends that all individuals who access any in-person program or activity (on- or off-campus) operated or controlled by the University follow COVID-19 vaccine recommendations adopted by the U.S. Centers for Disease Control and Prevention (CDC) and the California Department of Public Health (CDPH) applicable to their age, medical condition, and other relevant indications and comply with other safety measures established by each campus. The system wide policy can be found at https://calstate.policystat.com/policy/9779821/latest/ and questions may be sent to jobs@sjsu.edu . Additional Information Satisfactory completion of a background check (including a criminal records check) is required for employment. SJSU will issue a contingent offer of employment to the selected candidate, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current CSU employee who was offered the position on a contingent basis. The standard background check includes: criminal check, employment and education verification. Depending on the position, a motor vehicle and/or credit check may be required. All background checks are conducted through the university's third party vendor, Accurate Background. Some positions may also require fingerprinting. SJSU will pay all costs associated with this procedure. Evidence of required degree(s) or certification(s) will be required at time of hire. SJSU IS NOT A SPONSORING AGENCY FOR STAFF OR MANAGEMENT POSITIONS. (e.g. H1-B VISAS) All San José State University employees are considered mandated reporters under the California Child Abuse and Neglect Reporting Act and are required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. Incumbent is also required to promptly report any knowledge of a possible Title IX related incident to the Title IX Office or report any discrimination, harassment, and/or retaliation to the Office of Equal Opportunity. Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act and Campus Housing Fire Safety Notification: Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, the Annual Security Report (ASR) is also now available for viewing at https://www.sjsu.edu/clery/docs/SJSU-Annual-Security-Report.pdf. The ASR contains the current security and safety-related policy statements, emergency preparedness and evacuation information, crime prevention and Sexual Assault prevention information, and information about drug and alcohol prevention programming. The ASR also contains statistics of Clery crimes for San José State University locations for the three most recent calendar years. A paper copy of the ASR is available upon request by contacting the Office of the Clery Director by phone at 408-924-1501 or by email at clerycompliance@sjsu.edu . Pursuant to the Higher Education Opportunity Act, the Annual Fire Safety Report (AFSR) is also available for viewing at https://www.sjsu.edu/clery/docs/SJSU-Annual-Fire-Safety-Report.pdf . The purpose of this report is to disclose statistics for fires that occurred within SJSU on-campus housing facilities for the three most recent calendar years, and to distribute fire safety policies and procedures intended to promote safety on Campus. A paper copy of the AFSR is available upon request by contacting the Housing Office by phone at 408-795-5600 or by email at uhs-frontdesk@sjsu.edu . Campus Security Authority - In accordance with the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act (Clery Act) and CSU systemwide policy, this position is subject to ongoing review for designation as a Campus Security Authority. Individuals that are designated as Campus Security Authorities are required to immediately report Clery incidents to the institution and complete Clery Act training as determined by the university Clery Director. Equal Employment Statement San José State University (SJSU) is an Equal Opportunity/Affirmative Action employer committed to nondiscrimination on the basis of age, ancestry, citizenship status, color, creed, disability, ethnicity, gender, genetic information, marital status, medical condition, national origin, race, religion or lack thereof, sex, sexual orientation, transgender, or protected veteran status consistent with applicable federal and state laws. This policy applies to all SJSU students, faculty and staff programs and activities. Title IX of the Education Amendments of 1972, and certain other federal and state laws, prohibit discrimination on the basis of sex in all education programs and activities operated by the university (both on and off campus). Advertised: Jun 18 2024 Pacific Daylight Time Applications close: Closing Date/Time:
Cal State University (CSU) San Jose
1 Washington Street, San Jose, CA 95192, USA
Job Summary Under the direct supervision of the Associate Director of Facilities Operations, the Facilities Services Coordinator performs all duties but work independently in performing all procurement services, inventory control, work control functions and minor project coordination for University Housing Services. Direct supervision of laborers to include recruitment, hiring, training and evaluation. Provide directions and oversees setup and break down during University Housing Services major events to laborers. Key Responsibilities Coordinates distribution of supplies and equipment to residence halls and apartment complexes including trash and recycling containers, power strips, plungers, and other essential items. Maintains inventory of first aid supplies for facilities staff, residence offices, and for UHS staff; restocks as needed. Restocks and orders new supplies each year as needed. Creates and maintains records and organizes storage areas in each building, in storage pods, and parking garage to ensure all space are being utilized correctly. Works with supervisors to keep the areas clear and organized. Keeps records of department's equipment and their location. Maintains the pickup, storage, and removal of abandonment items. Coordinates appointments with students to pick up their items. Bags and inventories items to be donated on a monthly basis. Process and assigns work orders based on task to Laborers and oversees the completion. Develop preventive maintenance program for Laborers and adjust accordingly based on staffing. Maintains records of all safety equipment provided to facilities staff for Housing Primary data base administrator for Housing's Total Management Assets (TMA) work order system. Performs day-to-day administration, creates and closes work orders, trouble shoots problems or creates specialized reports, solves problems, maintains data to meet our departmental needs. Develops procedures and account access to individuals. Responsible for analysis, implementation, and creation of various administrative systems within the TMA program to support organizational needs. Daily processing of work order requests. Reviews incoming requests to ensure that all urgent needs are completed in a timely manner. Collects service requests three to five times daily. Responds to inquiries or complaints about the status of their work order. Distributes work orders to appropriate members of the facilities team. Research status on outstanding work orders for Associate Director for Facilities Operations. Preparing, processing, and researching purchase requisitions. Verifies, processes, and researches all invoices to be paid. Responsible for the selection, training, and supervision of purchasing student assistant. Responsible for submitting payment requests and staff reimbursements. Responsible for assisting UHS Accountant to reconcile all expense accounts against the CSU Data Warehouse reports which includes monitoring, reporting, researching and troubleshooting discrepancies. Maintains dept. expense database which includes record keeping of all requisitions, making recommendations to the Database Administrator on adjustment to the expense database in relation to forms, reports, and tables where needed in order to accurately assist in reconciling with the University expenses. Knowledge, Skills & Abilities Thorough knowledge of methods, procedures and practices, English grammar, business writing, punctuation and spelling. Ability to compose and appropriately format correspondence and reports. Working knowledge of software applications: word processing, spreadsheet (Excel), database management (Access). Ability to perform a variety of administrative, technical and analytical duties of limited to moderate complexity under general supervision. Knowledge of basic methods and procedures for research and statistical analysis and the ability to apply them. Strong oral communication skills. Must possess excellent customer service and public relations skills. Ability to train on new skills and procedures and provide work lead direction. Ability to work flexible hours and weekends as needed. Demonstrated knowledge of computer applications: MS Word, Excel, Access, PowerPoint, Internet tools. Ability to learn and use People Soft software application, StarRez, the internal housing database system and TMA, Total Management Asset system. Ability to perform standard business math, such as calculate ratios and percentages, track financial data, and make simple projections. Thorough knowledge of office systems, and ability to use broader range of technology, systems, and packages. Ability to work independently and handle multiple work unit priorities and projects. Ability to coordinate and prioritize multiple administrative and clerical tasks for a variety of users, set schedules, and complete projects accordingly. Ability to coordinate and direct student assistant(s). Ability to maintain confidentiality and appropriately handle sensitive communications with employees and external agencies. Ability to display a strong sense of commitment to customer needs, and possess excellent customer service and public relations skills. Ability to communicate with constituents in a professional and respectful manner. Required Qualifications A bachelor's degree and/or equivalent training. Administrative work experience involving study, analysis, and/or evaluation leading to the development or improvement of administrative policies, procedures, practices, or programs. Preferred Qualifications 3-5 years administrative experience Compensation Classification: Administrative Analyst/Specialist - Non-Exempt Anticipated Hiring Range: $3,694/month - $4,494/month CSU Salary Range: $3,694/month - $7,131/month San José State University offers employees a comprehensive benefits package typically worth 30-35% of your base salary. For more information on programs available, please see the Employee Benefits Summary . Application Procedure Click Apply Now to complete the SJSU Online Employment Application and attach the following documents: Resume Letter of Interest All applicants must apply within the specified application period: May 21, 2024 through June 4, 2024 . This position is open until filled; however, applications received after screening has begun will be considered at the discretion of the university. Contact Information University Personnel jobs@sjsu.edu 408-924-2252 CSU Vaccination Policy The CSU strongly recommends that all individuals who access any in-person program or activity (on- or off-campus) operated or controlled by the University follow COVID-19 vaccine recommendations adopted by the U.S. Centers for Disease Control and Prevention (CDC) and the California Department of Public Health (CDPH) applicable to their age, medical condition, and other relevant indications and comply with other safety measures established by each campus. The system wide policy can be found at https://calstate.policystat.com/policy/9779821/latest/ and questions may be sent to jobs@sjsu.edu . Additional Information Satisfactory completion of a background check (including a criminal records check) is required for employment. SJSU will issue a contingent offer of employment to the selected candidate, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current CSU employee who was offered the position on a contingent basis. The standard background check includes: criminal check, employment and education verification. Depending on the position, a motor vehicle and/or credit check may be required. All background checks are conducted through the university's third party vendor, Accurate Background. Some positions may also require fingerprinting. SJSU will pay all costs associated with this procedure. Evidence of required degree(s) or certification(s) will be required at time of hire. SJSU IS NOT A SPONSORING AGENCY FOR STAFF OR MANAGEMENT POSITIONS. (e.g. H1-B VISAS) All San José State University employees are considered mandated reporters under the California Child Abuse and Neglect Reporting Act and are required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. Incumbent is also required to promptly report any knowledge of a possible Title IX related incident to the Title IX Office or report any discrimination, harassment, and/or retaliation to the Office of Equal Opportunity. Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act and Campus Housing Fire Safety Notification: Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, the Annual Security Report (ASR) is also now available for viewing at https://www.sjsu.edu/clery/docs/SJSU-Annual-Security-Report.pdf. The ASR contains the current security and safety-related policy statements, emergency preparedness and evacuation information, crime prevention and Sexual Assault prevention information, and information about drug and alcohol prevention programming. The ASR also contains statistics of Clery crimes for San José State University locations for the three most recent calendar years. A paper copy of the ASR is available upon request by contacting the Office of the Clery Director by phone at 408-924-1501 or by email at clerycompliance@sjsu.edu . Pursuant to the Higher Education Opportunity Act, the Annual Fire Safety Report (AFSR) is also available for viewing at https://www.sjsu.edu/clery/docs/SJSU-Annual-Fire-Safety-Report.pdf . The purpose of this report is to disclose statistics for fires that occurred within SJSU on-campus housing facilities for the three most recent calendar years, and to distribute fire safety policies and procedures intended to promote safety on Campus. A paper copy of the AFSR is available upon request by contacting the Housing Office by phone at 408-795-5600 or by email at uhs-frontdesk@sjsu.edu . Campus Security Authority - In accordance with the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act (Clery Act) and CSU systemwide policy, this position is subject to ongoing review for designation as a Campus Security Authority. Individuals that are designated as Campus Security Authorities are required to immediately report Clery incidents to the institution and complete Clery Act training as determined by the university Clery Director. Equal Employment Statement San José State University (SJSU) is an Equal Opportunity/Affirmative Action employer committed to nondiscrimination on the basis of age, ancestry, citizenship status, color, creed, disability, ethnicity, gender, genetic information, marital status, medical condition, national origin, race, religion or lack thereof, sex, sexual orientation, transgender, or protected veteran status consistent with applicable federal and state laws. This policy applies to all SJSU students, faculty and staff programs and activities. Title IX of the Education Amendments of 1972, and certain other federal and state laws, prohibit discrimination on the basis of sex in all education programs and activities operated by the university (both on and off campus). Advertised: May 21 2024 Pacific Daylight Time Applications close: Closing Date/Time:
Jul 14, 2024
Job Summary Under the direct supervision of the Associate Director of Facilities Operations, the Facilities Services Coordinator performs all duties but work independently in performing all procurement services, inventory control, work control functions and minor project coordination for University Housing Services. Direct supervision of laborers to include recruitment, hiring, training and evaluation. Provide directions and oversees setup and break down during University Housing Services major events to laborers. Key Responsibilities Coordinates distribution of supplies and equipment to residence halls and apartment complexes including trash and recycling containers, power strips, plungers, and other essential items. Maintains inventory of first aid supplies for facilities staff, residence offices, and for UHS staff; restocks as needed. Restocks and orders new supplies each year as needed. Creates and maintains records and organizes storage areas in each building, in storage pods, and parking garage to ensure all space are being utilized correctly. Works with supervisors to keep the areas clear and organized. Keeps records of department's equipment and their location. Maintains the pickup, storage, and removal of abandonment items. Coordinates appointments with students to pick up their items. Bags and inventories items to be donated on a monthly basis. Process and assigns work orders based on task to Laborers and oversees the completion. Develop preventive maintenance program for Laborers and adjust accordingly based on staffing. Maintains records of all safety equipment provided to facilities staff for Housing Primary data base administrator for Housing's Total Management Assets (TMA) work order system. Performs day-to-day administration, creates and closes work orders, trouble shoots problems or creates specialized reports, solves problems, maintains data to meet our departmental needs. Develops procedures and account access to individuals. Responsible for analysis, implementation, and creation of various administrative systems within the TMA program to support organizational needs. Daily processing of work order requests. Reviews incoming requests to ensure that all urgent needs are completed in a timely manner. Collects service requests three to five times daily. Responds to inquiries or complaints about the status of their work order. Distributes work orders to appropriate members of the facilities team. Research status on outstanding work orders for Associate Director for Facilities Operations. Preparing, processing, and researching purchase requisitions. Verifies, processes, and researches all invoices to be paid. Responsible for the selection, training, and supervision of purchasing student assistant. Responsible for submitting payment requests and staff reimbursements. Responsible for assisting UHS Accountant to reconcile all expense accounts against the CSU Data Warehouse reports which includes monitoring, reporting, researching and troubleshooting discrepancies. Maintains dept. expense database which includes record keeping of all requisitions, making recommendations to the Database Administrator on adjustment to the expense database in relation to forms, reports, and tables where needed in order to accurately assist in reconciling with the University expenses. Knowledge, Skills & Abilities Thorough knowledge of methods, procedures and practices, English grammar, business writing, punctuation and spelling. Ability to compose and appropriately format correspondence and reports. Working knowledge of software applications: word processing, spreadsheet (Excel), database management (Access). Ability to perform a variety of administrative, technical and analytical duties of limited to moderate complexity under general supervision. Knowledge of basic methods and procedures for research and statistical analysis and the ability to apply them. Strong oral communication skills. Must possess excellent customer service and public relations skills. Ability to train on new skills and procedures and provide work lead direction. Ability to work flexible hours and weekends as needed. Demonstrated knowledge of computer applications: MS Word, Excel, Access, PowerPoint, Internet tools. Ability to learn and use People Soft software application, StarRez, the internal housing database system and TMA, Total Management Asset system. Ability to perform standard business math, such as calculate ratios and percentages, track financial data, and make simple projections. Thorough knowledge of office systems, and ability to use broader range of technology, systems, and packages. Ability to work independently and handle multiple work unit priorities and projects. Ability to coordinate and prioritize multiple administrative and clerical tasks for a variety of users, set schedules, and complete projects accordingly. Ability to coordinate and direct student assistant(s). Ability to maintain confidentiality and appropriately handle sensitive communications with employees and external agencies. Ability to display a strong sense of commitment to customer needs, and possess excellent customer service and public relations skills. Ability to communicate with constituents in a professional and respectful manner. Required Qualifications A bachelor's degree and/or equivalent training. Administrative work experience involving study, analysis, and/or evaluation leading to the development or improvement of administrative policies, procedures, practices, or programs. Preferred Qualifications 3-5 years administrative experience Compensation Classification: Administrative Analyst/Specialist - Non-Exempt Anticipated Hiring Range: $3,694/month - $4,494/month CSU Salary Range: $3,694/month - $7,131/month San José State University offers employees a comprehensive benefits package typically worth 30-35% of your base salary. For more information on programs available, please see the Employee Benefits Summary . Application Procedure Click Apply Now to complete the SJSU Online Employment Application and attach the following documents: Resume Letter of Interest All applicants must apply within the specified application period: May 21, 2024 through June 4, 2024 . This position is open until filled; however, applications received after screening has begun will be considered at the discretion of the university. Contact Information University Personnel jobs@sjsu.edu 408-924-2252 CSU Vaccination Policy The CSU strongly recommends that all individuals who access any in-person program or activity (on- or off-campus) operated or controlled by the University follow COVID-19 vaccine recommendations adopted by the U.S. Centers for Disease Control and Prevention (CDC) and the California Department of Public Health (CDPH) applicable to their age, medical condition, and other relevant indications and comply with other safety measures established by each campus. The system wide policy can be found at https://calstate.policystat.com/policy/9779821/latest/ and questions may be sent to jobs@sjsu.edu . Additional Information Satisfactory completion of a background check (including a criminal records check) is required for employment. SJSU will issue a contingent offer of employment to the selected candidate, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current CSU employee who was offered the position on a contingent basis. The standard background check includes: criminal check, employment and education verification. Depending on the position, a motor vehicle and/or credit check may be required. All background checks are conducted through the university's third party vendor, Accurate Background. Some positions may also require fingerprinting. SJSU will pay all costs associated with this procedure. Evidence of required degree(s) or certification(s) will be required at time of hire. SJSU IS NOT A SPONSORING AGENCY FOR STAFF OR MANAGEMENT POSITIONS. (e.g. H1-B VISAS) All San José State University employees are considered mandated reporters under the California Child Abuse and Neglect Reporting Act and are required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. Incumbent is also required to promptly report any knowledge of a possible Title IX related incident to the Title IX Office or report any discrimination, harassment, and/or retaliation to the Office of Equal Opportunity. Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act and Campus Housing Fire Safety Notification: Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, the Annual Security Report (ASR) is also now available for viewing at https://www.sjsu.edu/clery/docs/SJSU-Annual-Security-Report.pdf. The ASR contains the current security and safety-related policy statements, emergency preparedness and evacuation information, crime prevention and Sexual Assault prevention information, and information about drug and alcohol prevention programming. The ASR also contains statistics of Clery crimes for San José State University locations for the three most recent calendar years. A paper copy of the ASR is available upon request by contacting the Office of the Clery Director by phone at 408-924-1501 or by email at clerycompliance@sjsu.edu . Pursuant to the Higher Education Opportunity Act, the Annual Fire Safety Report (AFSR) is also available for viewing at https://www.sjsu.edu/clery/docs/SJSU-Annual-Fire-Safety-Report.pdf . The purpose of this report is to disclose statistics for fires that occurred within SJSU on-campus housing facilities for the three most recent calendar years, and to distribute fire safety policies and procedures intended to promote safety on Campus. A paper copy of the AFSR is available upon request by contacting the Housing Office by phone at 408-795-5600 or by email at uhs-frontdesk@sjsu.edu . Campus Security Authority - In accordance with the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act (Clery Act) and CSU systemwide policy, this position is subject to ongoing review for designation as a Campus Security Authority. Individuals that are designated as Campus Security Authorities are required to immediately report Clery incidents to the institution and complete Clery Act training as determined by the university Clery Director. Equal Employment Statement San José State University (SJSU) is an Equal Opportunity/Affirmative Action employer committed to nondiscrimination on the basis of age, ancestry, citizenship status, color, creed, disability, ethnicity, gender, genetic information, marital status, medical condition, national origin, race, religion or lack thereof, sex, sexual orientation, transgender, or protected veteran status consistent with applicable federal and state laws. This policy applies to all SJSU students, faculty and staff programs and activities. Title IX of the Education Amendments of 1972, and certain other federal and state laws, prohibit discrimination on the basis of sex in all education programs and activities operated by the university (both on and off campus). Advertised: May 21 2024 Pacific Daylight Time Applications close: Closing Date/Time: