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Administrative Analysis and Research

354Jobs found

Supervisor, Customer Service - Austin 311
- Austin, Texas
- City of Austin, TX
- Full Time
- Administrative Analysis and Research
- Clerical and Administrative Support
- Customer Service
Business Analyst II
- Los Angeles, California
- METROLINK
$78,666.00 - $121,932.00 Annually
- Full Time
- Accounting and Finance
- Administrative Analysis and Research
Senior Admin Assistant
- Lubbock, Texas
- Texas Tech University Health Sciences Center
- Full Time
- Administrative Analysis and Research
Information Security Analyst 2
- Helena, Montana
- MONTANA DEPARTMENT OF JUSTICE
34.00 - 37.00 Hourly
- Full Time
- Administrative Analysis and Research
- Information Technology and Communication Services
TPWD - Systems Analyst III (Power BI Report Developer/Analyst)
- Austin, Texas
- TEXAS PARKS AND WILDLIFE
- Full Time
- Administrative Analysis and Research
- Information Technology and Communication Services
- Other
Control Center Supervisor
- Las Vegas, Nevada
- LAS VEGAS CONVENTION AND VISITORS AUTHORITY
$65,600.00 - $82,000.00 Annually
- Full Time
- Administrative Analysis and Research
- Clerical and Administrative Support
SUPERVISOR OF RESIDENTS, M.D.
- Los Angeles, California
- LOS ANGELES COUNTY
$140,969.76 Annually
- Full Time
- Administrative Analysis and Research
- Clerical and Administrative Support
- Human and Social Services
- Human Resources and Personnel
PHLEBOTOMY SERVICE SUPERVISOR (NON-MEGAFLEX)
- Los Angeles, California
- LOS ANGELES COUNTY
$53,716.32 - $72,391.68 Annually
- Full Time
- Administrative Analysis and Research
- Clerical and Administrative Support
- Public Health
CARDIAC ELECTRODIAGNOSTIC SUPERVISOR
- Los Angeles, California
- LOS ANGELES COUNTY
$56,148.00 - $75,672.00 Annually
- Full Time
- Administrative Analysis and Research
- Clerical and Administrative Support
- Public Health
Staff Service Analyst I/II - Behavioral Health (HHSA)
- Napa, California
- Napa County
$91,644.80 - $119,953.60 Annually
- Full Time
- Administrative Analysis and Research
- Human Resources and Personnel
- Public Health
MSW Intern Supervisor & Care Coordinator ~ Internal Only Recruitment
- Seaside, California
- Cal State University (CSU) Monterey Bay
- Administrative Analysis and Research
- Clerical and Administrative Support
- Human Resources and Personnel
- Internship
- Public Health
Fieldwork Supervisor Pool AY 26-27: Department of Teacher Education
- Hayward, California
- Cal State University (CSU) East Bay
- Administrative Analysis and Research
- Clerical and Administrative Support
- Education and Training
- Parks and Recreation
SENIOR ADMINISTRATIVE ANALYST
- One Gateway Plaza, Los Angeles, California
- Los Angeles Metro
$79,996.80 - $119,995.20 Annually
- Full Time
- Administrative Analysis and Research
- Clerical and Administrative Support
Analyst I/II - Fiscal/Grants Management - Police
- San Jose, California
- CITY OF SAN JOSE
$44.71 - $59.29 Hourly
- Full Time
- Accounting and Finance
- Administrative Analysis and Research
- Fundraising or Grants Administration
- Public Safety
Recreation Supervisor (River Birch Tennis Center)
- Greenville, North Carolina
- CITY OF GREENVILLE NORTH CAROLINA
$57,616.00 - $89,273.60 Annually
- Full Time
- Administrative Analysis and Research
- Clerical and Administrative Support
- Parks and Recreation
Assessment Specialist
- Madera, California
- MADERA UNIFIED SCHOOL DISTRICT
57608 - 75794 Yearly
- Full Time
- Administrative Analysis and Research
Budget Analyst IV - Financial Planning & Analysis (FP&A)
- Houston, Texas
- HOUSTON AIRPORT SYSTEM
$3,609.54 - $3,907.24 Biweekly
- Full Time
- Accounting and Finance
- Administrative Analysis and Research
- Planning and Development
SENIOR STAFF ANALYST - Hobby
- Houston, Texas
- HOUSTON AIRPORT SYSTEM
$83,720.00 - $115,141.78 Annually
- Full Time
- Administrative Analysis and Research
- Human Resources and Personnel
Staff Analyst
- Houston, Texas
- HOUSTON AIRPORT SYSTEM
$89,956.10 - $99,112.00 Annually
- Full Time
- Administrative Analysis and Research
- Human Resources and Personnel
GIS ANALYST
- Houston, Texas
- HOUSTON AIRPORT SYSTEM
$63,377.86 - $73,699.34 Annually
- Full Time
- Administrative Analysis and Research
- GIS and Surveying

FEATURED JOBS

Featured Employers

Supervisor, Customer Service - Austin 311
- Austin, Texas United States
- City of Austin, TX
- May 29, 2026
- Full Time
City of Austin, TX

The City of Austin This vibrant and dynamic city tops many lists for business, entertainment, and quality of life. One of the country’s most popular, high-profile “green” and culturally rich cities, Austin was recently selected the number one Best Place to Live in the U.S. (U.S. News & World Report). In 2016, Forbes named Austin the city most likely to prosper over the next decade on their America’s Cities of the Future list, and the City of Austin ranked in the top ten on the Forbes list of America’s Best Employers for 2017. Austin continues to lead with its vision of being the Most Livable City in the Country, emerging as a player on the international scene with such events as SXSW, Austin City Limits, Formula 1, and being home to companies such as Apple, Samsung, Dell, and Ascension Seton Healthcare. From the home of state government and the University of Texas to the Live Music Capital of the World and its growth as a film center, Austin has gained worldwide attention as a hub for education, business, health, and sustainability. The City offers a wide range of events, from music concerts, food festivals, and sports competitions to museum displays, exhibits, and family fun. Austin is also home to a wonderful ballet, world-class museums, one-of-a-kind shopping, and beautiful outdoor spaces. You can just as easily spend your morning paddling the lake as you can strolling through a celebrated history museum. Located at the edge of the Texas Hill Country—rolling terrain of limestone bluffs, springs, rivers, and lakes—Austin’s temperate climate is ideal for year-round jogging, cycling, hiking on the City’s many trails, or swimming at Barton Springs or one of the area’s many other swimming holes. There are a number of excellent golf courses in the area as well as recreational opportunities for rowing, kayaking, canoeing, camping, rock climbing, disc golf, mountain biking, fishing, and more. Austin truly has something to offer for everyone. City Government The City of Austin is a progressive, full-service municipal organization operating under the Council-Manager form of government. Austin has a 10-1 council system with an at-large Mayor and Council Members that represent ten districts. The Mayor and Council Members may serve in their respective seats for four years with a maximum of two consecutive terms. The City Council appoints the City Manager who is the chief administrative and executive officer of the City. The City Manager is responsible for guiding and directing day-to-day operations, as well as providing strategic research, recommendations, and management leadership to the City Council on the city budget, programs, policies, and services. The City Manager implements the organization’s administrative responsibilities with a strong team of Assistant City Managers and department executives. Supported by a staff of more than 14,000 and a budget of $4.1 billion, the City Manager and staff deliver a broad range of services to the citizens of Austin. The City Council and City Manager of Austin are committed to the mission of delivering the highest quality, cost-effective services. Austin is a beacon of sustainability, social equity, and economic opportunity; where diversity and creativity are celebrated; where community needs and values are recognized; where leadership comes from its community members, and where the necessities of life are affordable and accessible to all.
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Job Details
- Full Time
- May 29, 2026
Job Description
About This Position

The Customer Service Supervisor in the Austin 3-1-1 Call Center plays a critical role in supporting seamless operation of the 24x7 city-wide contact center which serves numerous City of Austin (COA) departments and over 47 divisions. The AE Customer Service Supervisor is responsible for a range of activities from Call Center Operations, process and procedure communication, after action review with root cause analysis, supporting crisis calls and incident command, and end to
end hiring and on-boarding, employee development and recognition, ensuring requester satisfaction with 311 customer service, continuous improvement of programs and processes managed by Austin 3-1-1, and addressing resident escalations.

Job Description:

Customer Service Supervisor

Purpose:

Under general direction, supervises the operations and activities of personnel in the administration of city services, to assist customers in obtaining and maintaining services, and to educate and inform consumers.

Duties, Functions and Responsibilities:

Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned.
Resolves customer conflicts and provides options to ensure customer satisfaction.
Develops, revises, and implements standard operating practices, policies, and procedures for the section/division. Determines goals/objectives/resource requirements for activities within the division.
Oversees billing collection and payment arrangement functions.
Reviews and approves account documentation.
Provides technical advice and assistance to employees, City management, contractors, and citizens.
Coordinates division activities with other divisions and departments.
Ensures all Citizen Assistance Forms are assigned to respective sections and processed within set deadlines.
Prepares financial summaries, performance measures, data, and reports for management review.
Plans, develops, implements, and conducts ongoing education and in-service training programs.

Responsibilities - Supervisor and/or Leadership Exercised:

Responsible for the full range of supervisory activities including selection, training, evaluation, counseling, and recommendation for dismissal.

Knowledge, Skills, and Abilities:

Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.
Knowledge of rate structures, utility usage, and conservation methods.
Knowledge of utility conservation methods and procedures applicable to commercial, industrial or residential uses.
Knowledge of supervisory and managerial techniques and principles.
Knowledge of city practice, policy and procedures.
Skill in oral and written communication.
Skill in using computers and related software.
Skill in data analysis and problem solving.
Skill in planning and organizing.
Skill in handling multiple tasks and prioritizing.
Ability to calculate services and rate classification for commercial, industrial or residential applications.
Ability to work with frequent interruptions and changes in priorities.
Ability to establish and maintain good working relationships with City employees and the public.

Minimum Qualifications:

Graduation with a bachelor's degree from an accredited college or university with major coursework in a related field, plus five (5) years of experience providing customer service, two (2) years of which were in a lead or supervisory capacity.
Experience may substitute for education up to a maximum of four (4) years.

Licenses and Certifications Required:

None.

Preferred Qualifications:
Experience fostering and supporting a positive customer experience driven work environment.
Experience managing large-scale high-volume contact centers (ex. 211, 311, 411, 911) within the municipal or government environment including oversight of 24/7 operations serving the city residents and utility customers.
Experience supervising, training and leading hybrid or remote teams in an inbound call center environment exceeding 1,000,000 annual customer interactions across multiple channels (phone, chat, e-mail) with both full time employees and contractors.
Experience managing call center and technologies processes and performance tools such as Workforce Management, Service Level Management, Telephony platforms, and Customer Relationship Management systems (ex. Motorola PremierOne CSR).
Experience managing and responding to crisis management, business continuity and emergency incident command situations, ensuring interrupted essential services and incident command tools (VEOCI).
Experience communicating complex operational or technical information, including performance metrics and analytical findings through clear reports and presentations to upper management.
Experience utilizing root cause analysis and continuous improvement methodologies such as Lean 6 Sigma and ISO to enhance customer experience and operational efficiency, as well as working with personal projects across business units.
Ability to prioritize and manage multiple initiatives and timelines, balancing workload against operational risk, cost impact and customer service objectives.
Intermediate to advanced proficiency in Microsoft Office.
Ability to communicate effectively in verbal and written form, in both English and Spanish.

Notes to Candidate:

Working with Austin Energy provides a number of health and welfare benefits such as low-cost medical, dental, vision, paid leave time, a highly competitive retirement plan, career development opportunities and more. Please click HERE for more information.

Employment Application:
The City of Austin employment application is an official document; incomplete applications will not be considered.
Please be sure to detail on the application all current and previous employment that you wish to be considered as part of your qualifications.
The Employment Record should be complete with job titles, employment dates, job duties, functions, and responsibilities for each position held. Starting salary will be based on overall relevant experience from your application.
Résumés will not be accepted and statements such as “see résumé” will not be accepted. You may use “N/A” for fields that are not applicable.
Please note that Austin Energy may close the job posting at any time after 7 days from the date of the initial advertisement. Once the job posting has closed, applications cannot be changed.

Assessments
Skills assessment may be used to determine selection for interview process after initial applicant review. Applicants will need to score above 70% on each assessment to move forward into the interview process.

If you are selected as a top candidate:
Verification of your education (which may include high school graduation or GED, undergraduate and/or graduate degrees) will be required. You must provide proof of education from an accredited organization/institution.
This position requires a criminal background investigation.

Pay Range:

$62,280 - $77,850 annually

Work Schedule:

Must be able to work any combination of shifts starting between 6:00 am to 11:00pm Sunday-Saturday; Shifts are eight or ten hours.
This position is categorized as Essential Personnel with the City of Austin. Essential staff are required to work during emergencies or bad weather if they are scheduled to work and, in some cases, when they are not scheduled. Essential employees ensure the continuance of key operations to maintain the safe delivery of electric service for the City of Austin.
Austin 3-1-1 is 24*7, weekends, holidays, and evenings will be required.
Shifts may change according to departmental needs.
Employee may be required to work additional hours outside of regular work schedule.

Please be aware that the Job Posting Close Date reflects the final day to apply, but the posting will close at 11:59 PM the day before the date listed. All application steps, including attachments and submission, must be fully completed before that time.

We also recommend that you save or print a copy of the job posting for your records. Once a posting has closed, it will no longer be viewable in the system.

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JOIN THE CITY OF AUSTIN TEAM

At the City of Austin, we are more than just an employer-we are a vibrant community dedicated to shaping one of the nation's most dynamic and innovative cities. As we strive to fulfill our commitment as public servants, it is important that we ground our efforts in a set of guiding principles - Empathy, Ethics, Excellence, Engagement, and Equity - that anchor our delivery of services that significantly impact the lives of Austinites. Joining the City of Austin means embarking on a purposeful career, contributing to the community, and being part of a forward-thinking organization that values every employee.

What Makes the City of Austin Special?

Make a Difference : Join a team driving meaningful change in one of the fastest-growing cities in the nation.
Value and Innovation : Work in an environment where employees are valued, and innovation thrives.
Competitive Benefits : Enjoy a comprehensive compensation package that includes generous leave, work-life balance programs, and extensive benefits.
Retirement Security : Plan for the future with the City of Austin Employees' Retirement System.
Sustainable Transportation Options : Commute easily with access to public transit and bike-friendly infrastructure.
Focus on Wellness : Stay healthy through wellness programs, on-site fitness centers, and mental health support.
Career Growth : Advance your skills and expertise with professional development and leadership opportunities.
Modern Workspaces : Work in innovative and sustainable environments that foster collaboration and inspiration.

By joining us, you become part of a community that values its people and is committed to making Austin the most thriving and resilient city in the country.

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EEO Statement for City of Austin:

The City of Austin will not discriminate against any applicant or employee based on race, creed, color, national origin, sex, gender identity, age, religion, veteran status, disability, or sexual orientation. In addition, the City will not discriminate in employment decisions on the basis of an individual's AIDS, AIDS Related Complex, or HIV status; nor will the City discriminate against individuals who are perceived to be at risk of HIV infection, or who associate with individuals who are believed to be at risk.

City of Austin is committed to compliance with the Americans with Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call (512) 974-3210 or Texas Relay by dialing 7-1-1.

Closing Date/Time: 2026-06-08
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Please mention you found this employment opportunity on the CareersInGovernment.com job board.
City of Austin, TX

The City of Austin

This vibrant and dynamic city tops many lists for business, entertainment, and quality of life. One of the country’s most popular, high-profile “green” and culturally rich cities, Austin was recently selected the number one Best Place to Live in the U.S. (U.S. News & World Report). In 2016, Forbes named Austin the city most likely to prosper over the next decade on their America’s Cities of the Future list, and the City of Austin ranked in the top ten on the Forbes list of America’s Best Employers for 2017.

Austin continues to lead with its vision of being the Most Livable City in the Country, emerging as a player on the international scene with such events as SXSW, Austin City Limits, Formula 1, and being home to companies such as Apple, Samsung, Dell, and Ascension Seton Healthcare. From the home of state government and the University of Texas to the Live Music Capital of the World and its growth as a film center, Austin has gained worldwide attention as a hub for education, business, health, and sustainability.

The City offers a wide range of events, from music concerts, food festivals, and sports competitions to museum displays, exhibits, and family fun. Austin is also home to a wonderful ballet, world-class museums, one-of-a-kind shopping, and beautiful outdoor spaces. You can just as easily spend your morning paddling the lake as you can strolling through a celebrated history museum.

Located at the edge of the Texas Hill Country—rolling terrain of limestone bluffs, springs, rivers, and lakes—Austin’s temperate climate is ideal for year-round jogging, cycling, hiking on the City’s many trails, or swimming at Barton Springs or one of the area’s many other swimming holes.

There are a number of excellent golf courses in the area as well as recreational opportunities for rowing, kayaking, canoeing, camping, rock climbing, disc golf, mountain biking, fishing, and more. Austin truly has something to offer for everyone.

City Government

The City of Austin is a progressive, full-service municipal organization operating under the Council-Manager form of government. Austin has a 10-1 council system with an at-large Mayor and Council Members that represent ten districts. The Mayor and Council Members may serve in their respective seats for four years with a maximum of two consecutive terms.

The City Council appoints the City Manager who is the chief administrative and executive officer of the City. The City Manager is responsible for guiding and directing day-to-day operations, as well as providing strategic research, recommendations, and management leadership to the City Council on the city budget, programs, policies, and services. The City Manager implements the organization’s administrative responsibilities with a strong team of Assistant City Managers and department executives. Supported by a staff of more than 14,000 and a budget of $4.1 billion, the City Manager and staff deliver a broad range of services to the citizens of Austin.

The City Council and City Manager of Austin are committed to the mission of delivering the highest quality, cost-effective services. Austin is a beacon of sustainability, social equity, and economic opportunity; where diversity and creativity are celebrated; where community needs and values are recognized; where leadership comes from its community members, and where the necessities of life are affordable and accessible to all.
City of Austin, TX
- Austin, Texas, United States
- https://austintexas.wd5.myworkdayjobs.com/COA_Careers
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Supervisor, Customer Service - Austin 311

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Job Details

Job Description

City of Austin, TX

City of Austin, TX

Supervisor, Customer Service - Austin 311

Business Analyst II

Senior Admin Assistant

Information Security Analyst 2

TPWD - Systems Analyst III (Power BI Report Developer/Analyst)

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SUPERVISOR OF RESIDENTS, M.D.

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Fieldwork Supervisor Pool AY 26-27: Department of Teacher Education

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Job Details

Job Description

City of Austin, TX

City of Austin, TX