BTU-Electric Utility Billing & Collection Specialist

Job Summary
The Billing & Collections Specialist performs detailed analytical review, validation, and reconciliation of utility billing and customer account data to ensure financial accuracy, regulatory compliance, and operational integrity. This position applies analytical judgment to identify billing anomalies, resolve discrepancies, interpret complex rate structures, and support data-driven decision-making related to customer accounts, revenue collection, and system performance.
Essential Job Functions

• Analyzes meter reading data and billing cycles to validate consumption accuracy prior to bill generation.
• Reviews high/low consumption exceptions, identifies root causes, and determines corrective actions.
• Performs calculations, reconciliations, and trend analysis to ensure billing accuracy across rate structures and service types.
• Conducts in-depth research of customer accounts to resolve billing disputes, collections issues, and regulatory inquiries.
• Evaluates historical usage, payment history, rate applications, and account adjustments to support accurate resolutions.
• Prepares analytical documentation and summaries supporting account corrections, refunds, and credits.
• Analyzes and administers specialized billing programs, including totalized, solar, time-of-use, and budget billing accounts.
• Determines appropriate rate classifications, billing methodologies, and system configurations for new or modified services.
• Validates meter configurations, consumption factors, billing determinants, and new meter installations prior to activation.
• Interprets and applies City ordinances, rate schedules, and administrative directives within billing systems.
• Validates new and revised rates through test scenarios prior to production implementation and serves as a technical resource for complex rate questions.
• Generates, reviews, and analyzes system reports to identify billing errors, data inconsistencies, and system deficiencies.
• Performs root-cause analysis of billing system issues and coordinates corrective actions to maintain data integrity.
• Analyzes wastewater average consumption calculations and verifies rate accuracy.
• Analyzes collections activity, account aging, and eligibility for notices or service disconnection in compliance with policies and regulations.
• Researches bankruptcy, tax-exempt, and right-to-refund accounts and prepares supporting documentation for review.
• Participates in system testing, data validation, process improvements, and cross-departmental special projects.
• Maintains accurate records, audit trails, reliable attendance, and timely responsiveness to operational and analytical priorities.
• Performs related duties as required.
• Responds regularly and promptly to work.

Minimum Qualifications

• High School Diploma or GED required. Additional coursework in business, finance, accounting, public administration or data-related fields is a plus.
• Must possess a minimum of two (2) years of experience in billing, accounting support, data analysis, and/or administrative functions involving detailed financial or numerical review.

Equivalent combinations of related education, experience, certification, and training may be considered.

Licenses, Certifications & Special Requirements
None required.

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• City of Bryan

• 979-209-5060

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