Lead Administrative Support Assistant

Lead Administrative Support Assistant (MVDL)

Department of Revenue

DOR VISION: To establish an environment that fosters confidence and trust by successfully utilizing technology, employing resources, and meeting customer needs

HOW THIS POSITION SUPPORTS THE DEPARTMENT’S VISION:

This senior-level administrative role requires independent decision-making and the ability to manage complex clerical functions involving specialized terminology and software. The position provides high-level administrative support to the Motor Vehicle Bureau Administrator, assigned Administrative Managers, and other bureau staff to ensure efficient operations and exceptional customer service.

DUTIES PERFORMED TO SUPPORT THE DEPARTMENT’S VISION:

• Answer and assist or direct telephone calls regarding motor vehicle and marine titling and registration inquiries.
• Review, assign, track, and assist in resolving constituent transactional issues or complaints.
• Track and update the status of special projects, process improvements, and bureau-assigned fiscal notes.
• Assist Bureau Office senior staff with meeting scheduling, minute-taking, and task monitoring.
• Coordinate the review and update of bureau correspondence and official communications.
• Create and maintain complex bureau reports on a daily, weekly, and monthly basis.
• Draft and recommend changes to bureau procedures, forms, and publications.
• Assist or lead special projects to support organizational goals and improve processes.
• Revise internal and on-desk procedures to ensure accuracy and compliance.
• Process applications for motor vehicle and marine craft registrations in accordance with established guidelines.

CORE COMPENTENCIES NEEDED:

• Strategic Thinking
• Computer Literacy
• Assertiveness
• Effective Writing
• Self-Directed Work
• Attention to Detail
• Clear Communication
• Exceptional Phone Etiquette

QUALIFICATIONS:

• Three to five years of experience in clerical or general office support (substitutions may be allowed).
• Knowledge of Motor Vehicle Bureau processes and procedures.
• Ability to interact professionally with the public via telephone.
• Proficiency in Microsoft Office products.
• Ability to research and draft professional correspondence.

More reasons to love this position:

The State of Missouri offers an excellent benefits package that includes a defined pension plan, generous amounts of leave and holiday time, and eligibility for health insurance coverage. Your total compensation is more than the dollars you receive in your paycheck. To help demonstrate the value of working for the State of Missouri, we have created an interactive Total Compensation Calculator. This tool provides a comprehensive view of benefits and more that are offered to prospective employees. The Total Compensation Calculator and other applicant resources can be found here .

Individual(s) selected for this position may receive a higher rate based on a pay differential (e.g., shift or time-of-service pay).

PLEASE DIRECT ANY QUESTIONS ABOUT THIS POSITION TO:

The Missouri Department of Revenue Human Resources office at (573) 751-1291.

The State of Missouri is an equal opportunity employer.

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• State of Missouri

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