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Job Description
Individual will be responsible for providing customer service to players, retailers, and/or the general public and will validate and issue payment of lottery prizes; respond to e-mail and mail correspondence, as well as telephone requests; sell Scratchers and Draw Games tickets; accurately maintain cash drawer and ticket inventory; update ticket log and adjustment credit spreadsheets; and obtain winner stories. Individual will also assist with maintaining inventory of office supplies and forms; merchandise lobby area with game information, promotions, and winner information items. Due to the player-focused responsibilities, this position is required to be in office.
This position will respond to player inquiries, schedule appointments for prize winners, and issue prizes to claimants.
Two years of office or public contact experience, and possession of a high school diploma or proof of high school equivalency. (College coursework may be substituted on a year-for-year basis for the stated experience.) Prior experience working in a customer service atmosphere would be beneficial. Applicant should be proficient in Word and Excel.
Working with customers who want to work with you enables a higher level of job satisfaction than most other customer service positions. Working with winners and contributing to education is a strong positive aspect of this position.
* Please note: The salary listed in this job description is a base salary. Applicants eligible for years-of-service adjustments may exceed salary range listed above. -
ABOUT THE COMPANY
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State of Missouri
Show moreBuild the Missouri of tomorrow.
Ensure a strong foundation today.
Join a group of innovative team members focused on driving the State of Missouri forward. As public servants, our team members have the opportunity to produce work that is both lasting and important. This work serves to protect families, communities, and our natural resources.
No matter where you are in your career, whether entry level or senior level, a career with the State of Missouri will challenge you to grow both personally and professionally. Though one employer, there is no shortage of exciting opportunities as there are many career paths you may take within the State. If you are searching for a job that transforms lives, including your own, a career with the State of Missouri is the perfect fit!
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