IT Application Analyst II

Overview

This position provides support for users in the Engineering Department for login or password-related issues and identifies and corrects discrepancies. Troubleshoot and resolves errors with the MSATO and e-Builder systems. Ensure users are assigned to the correct roles within workflows and adjust assignments as needed. Streamlines recurring processes and maintains templates within e-Builder.

Responsibilities

• Troubleshoot and resolve errors encountered within the MSATO (Master Service Agreement) system and e-Builder. Identifies, diagnoses, and resolves technical issues, discrepancies, or errors. Provides support for users experiencing login and password-related issues and adds new users. Ensures users are assigned the correct roles and steps within the workflows. Adjust assignments as needed to maintain the integrity of the workflows

• Understands software application requirements and participates with other IT and Engineering team members to identify end-user operational and customer service delivery needs. Provides technical expertise and assistance in diagnosing technical issues. Maintains templates within the applications to streamline recurring processes

• Provides reports and prepared documentation based on status meetings. Prepare and present change management items to maintain cross-functional teams and maintain efficiency. Assists vendors in completing required actions within a process. Follows up to ensure that the necessary actions are completed and successfully uploaded

• Plan and document all aspects of assigned projects using e-Builder. Works closely with management and stakeholders to ensure that the scope and direction of each project/assignment are on schedule. Analyzes and provides quality technical solutions to comply with the organization's architectural standards

• Other duties as assigned

Position Type and Typical Hours of Work

• Exempt - Full-Time

• Monday - Friday 8 am - 5 pm

Flexibility to work evenings, weekends, and holidays is a schedule requirement

• In the event of an emergency, employees are required to work to provide for the safety and well-being of the public, including the delivery and restoration of vital services.

The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel so classified in this position. This job description is subject to change as the needs and requirements of the job change.

Minimum Qualifications

• Associate's degree (AA/AS) or 2-year technical certificate

• Three (3) years of experience

Licenses and Certifications

Required

• A valid driver's license is required; successful out-of-state candidates must be able to obtain a valid Texas driver's license within 90 days of hire

• Proof of Automobile Liability Insurance

Employment Testing

Employment is contingent on passing any post-offer pre-employment screening as listed below:

• Criminal Background Check: Yes

• Motor Vehicle Record Check: Yes

• Drug Screening: Yes

• Physical Exam: Yes

Basis of Rating

A recruitment consultant will evaluate all applications against the posted qualifications and may request additional information. The city may also conduct additional skill assessment tests, in addition to the panel interview.

Supplemental Information

• Any position that lists a minimum qualification for education level and/or license/certification will require the applicant to provide proof of documentation if selected for hire into the position with the City of Corpus Christi.

The City of Corpus is an Equal Opportunity Employer and complies with the Americans with Disabilities Act and Uniformed Services Employment and Reemployment Rights Act (USERRA). If you require an accommodation in order to apply for a position, please request assistance from the Human Resources Department.

Closing Date/Time: January 29, 2026

• 

• City of Corpus Christi

• 3618263332

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