Senior Administrative Assistant

Full-time position available with the Housing and Community Development Department, Tenant Advocacy Division, located at 414 E. 12th St.
Starting Salary: $20.48/hour
Normal Work Days/Hours: Monday-Friday 8:00 a.m.-5:00 p.m. *Telework available 1 day a week, after 6-month probationary period at Directors discretion
Application Deadline Date: January 21, 2026


Responsibilities

• Engages with tenants to record, investigate, and respond to housing issues.
• Investigates rights violations.
• Coordinates efforts between Housing, Health Homes, and other departments to hold violators accountable.
• Establishes processes to protect tenants' rights through union recognition, collective bargaining, and more.
• Provides on-site tenant outreach by conducting distributing materials.
• Connect tenants with city programs, direct services, legal resources.
• Participates in continued education with community organizations.
• Collects and analyzes trends related to tenants' rights violations, common issues.
• Uses highly effective communication skills, especially related to crisis management and coordination across many teams.
• Assist customers over the telephone and in person.
• Has demonstrated ability to navigate complex situations.
• Possesses a responsive and solutions-oriented mindset, a desire to get things done and to ensure laws are properly implemented and enforced.
• Must have strong relationship development skills, including the ability to relate to a wide range of people and institutions and de-escalate combative conversations.
• Performs resource coordination regarding affordable housing, fair housing, tenant rights and eviction.
• Provides data analysis of the subject matter as it relates to the population around tenant rights/evictions and fair housing.
• Demonstrates strong skills in the areas of customer service, verbal and written communication, telephone usage, interpersonal relationships, information technology.
• Maintains the appropriate level of training as required by the department.
• Maintains and establishes effective working relationships with employees, municipal officials, and the public.
• Assists with preparation of presentations and other projects.
• Assists with preparation of projects, spreadsheets, and presentations.
• Performs other duties and special projects as assigned.

Qualifications

REQUIRES an accredited Bachelor's degree; OR an equivalent combination of qualifying education and experience to include professional experience in the development and/or operation of administrative systems, programs, policies and practice. Preference for applicants with experience in data tracking, customer service, intermediate word processing, spreadsheet, and database maintenance.


Other Information

Why You'll Love Working with Us - Core Employee Benefits

Comprehensive Health Coverage
Affordable medical, dental, and vision plans with multiple options and low employee contributions.

Generous Paid Time Off
Enjoy vacation, sick leave, and 13 paid holidays-with accruals that grow the longer you're with us.

Secure Retirement Planning
City-funded pension plan plus an optional 457 savings plan to help you build long-term financial security.

Support for Life's Big Moments
Paid parental and bereavement leave to help you navigate major life events with peace of mind.

Tuition Assistance
Get reimbursed for eligible education expenses-invest in your future while you work.

Income Protection
Short- and long-term disability coverage options to safeguard your earnings.

Life Insurance Provided
City-paid life insurance with the option to add more coverage for extra peace of mind.

Community Volunteer Leave
Take up to 8 hours annually to give back to causes you care about.

Want the Full Picture?
Click here for a complete benefits summary.

URGENT!!! CRITICAL RECRUITMENT INFORMATION

Applications and/or resumes are evaluated on the information received by the application deadline. Please ensure that your application or resume clearly demonstrates how you meet the minimum qualifications for the position for which you are applying, this includes providing all relevant educational dates and a detailed description of relevant work experience, including months/years of employment. Applications and/or resumes may not be considered if information is incomplete.

In order for a resume to be used in lieu of an application the resume must have been submitted online via the City's Applicant Tracking System.

Positions requiring a high school diploma/GED certificate must be obtained from a school/program accredited by the Department of Education and recognized by the U.S. Secretary of Education.

The minimum education requirement for positions that allow for experience equivalency for an accredited degree is a high school diploma. Unless otherwise specified, an accredited degree must be obtained from a college or university listed with the U.S. Department of Education and recognized by the U.S. Secretary of Education.
For positions with a salary grade of EX6 or higher that require an accredited degree, qualifying professional experience must be obtained AFTER the accredited degree is obtained.
Successful completion of a pre-employment criminal history/background check is required for all positions. Some positions require a post offer drug screen and/or physical.

If appointed, non-residents must obtain residency inside Kansas City, Missouri's city limits within nine months.

The City of KCMO is an equal opportunity employer that values diversity and inclusion in the workplace. The City is committed to providing a workplace environment for its employees and citizens free from discrimination based on race, color, sex (including pregnancy), national origin, religion, age, disability, marital status, genetic information, sexual orientation, or gender identity. For more information, please see our EEO Policy

The City of KCMO is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please call 816-513-1908 or send an e-mail to accommodations@kcmo.org .

If claiming military veterans' preference points, you must attach a copy of your DD-214 or a DD-256 (for reservists). To claim veterans' points you must have served 180 days of regular active duty service and be discharged or released under honorable conditions during peacetimes or 90 days of active duty service, one (1) day during "wartime" and a last discharge or release under honorable conditions. (DOD) 38 U.S. Code • 4211).

• 

• City of Kansas City

• 816-513-1903

Show more